FREQUENTLY ASKED QUESTIONS
DOE Frequently_Asked_Questions Mar 16 2010

F REQUENTLY A SKED Q UESTIONS –C ERTIFICATIONC ONSUMER P RODUCTSU PDATED M ARCH 16,2010Manufacturers and/or private labelers who have not submitted a certification report and1compliance statement for the products identified in Question are in violation of Federal regulations and are subject to enforcement, including civil penalties and injunctive action to prohibit distribution of covered products in commerce in the United States. You should submit the required documents immediately in order to limit potential civil penalties.The information provided below is intended to help companies understand their responsibilities under the energy efficiency/water conservation regulations, with respect to the requirement to certify compliance with the regulations. It is not intended to create or remove any rights or duties, nor is it intended to affect any other aspect of EPCA or DOE regulations. You should consult 10 CFR 430.62 and other sections cited below for complete information.1) Which consumer products are subject to the certification requirements?•Does “medium base compact fluorescent lamp” include…?•Are fluorescent lamp ballasts subject to these requirements?2) Who is required to submit a certification report and compliance statement?•What is a manufacturer?•What is a private labeler?•If a product is privately labeled, which party is responsible for certification?3) What is the purpose of these reporting requirements?4) What information is required to be included in the certification report?5) What information is required to be included in the compliance statement?6) May I have a third party submit my certification report and compliance statement?•I am a third party representative. What do I need to submit?7) How do I submit the required information?8) What if I have never filed a certification report or compliance statement?9) Do international companies need to report?•Who is an “importer”?10) I participate in the ENERGY STAR program. Do I still need to submit certification reports and compliance statements?11) I manufacture/import/label general service fluorescent lamps and/ or incandescent reflector lamps. What information should I provide?•Where can I get a list of NVLAP test laboratories?•How do I certify new models since I do not have 12-month test data?12) I heard manufacturers will be required to submit certification reports and compliance statements for products that had not been subject to the certification requirements before. Is that true?•What additional consumer products will be subject to the certification requirements?•When is my certification report and compliance statement due?•What information must I submit?13) May I apply for a small manufacturer exemption?1) Which consumer products are subject to the certification requirements?(1) Central air conditioners(2) Central air conditioning heat pumps(3) Clothes washers(4) Clothes dryers(5) Direct heating equipment(6) Dishwashers(7) Faucets(8) Furnaces(9) General service fluorescent lamps(10) Incandescent reflector lamps(11) Pool heaters(12) Refrigerators, refrigerator-freezers, and freezers(13) Room air conditioners(14) Showerheads(15) Urinals(16) Water closets(17) Water heatersAs of July 6, 2010:(18) Ceiling fans(19) Ceiling fan light kits with sockets for medium screw base lamps or pin-basedfluorescent lamps(20) Ceiling fan light kits with sockets other than medium screw base lamps orpin-based fluorescent lamps(21) Compact fluorescent lamps (Medium base)(22) Dehumidifiers(23) External power supplies (Class A only), including switch-selectable single-voltage voltage external power supplies(24) Torchieres•Does “medium base compact fluorescent lamp” include…?A medium base compact fluorescent lamp is an integrally ballasted fluorescentlamp with a medium screw base (E-26), a rated input voltage range of 115 to 130 volts and which is designed as a direct replacement for a general serviceincandescent lamp. This does not include any lamp that meets BOTH of thefollowing criteria:1)The lamp is specifically designed to be used for special purposeapplications; and2)The lamp is unlikely to be used in general purpose applications.Lamps that are used for street lighting; aviation, marine, transportation, orunderwater service; medical service; decorative or showcase service; or thatproduce colored light generally do not fall within the definition of a medium base CFL; however, you must determine that your lamp meets both of the abovecriteria.•Are fluorescent lamp ballasts subject to these requirements?Fluorescent lamp ballasts are not currently subject to the reporting requirements.2) Who is required to submit a certification report and compliance statement?A manufacturer or a private labeler of some covered consumer products is required to submit certification reports and compliance statements.•What is a manufacturer?For purposes of the certification requirements, any person who manufactures,produces, assembles, or imports a consumer product is a “manufacturer.”•What is a private labeler?A “private labeler” is the owner of a brand or trademark on the label of aconsumer product which bears a private label. A product is considered to “bear a private label” if the product or its container is labeled with the brand or trademark of a person other than the manufacturer and the manufacturer’s brand ortrademark is not on the product or container.In other words, a private labeler is a company that sells consumer products under its name, but does not produce them.•If a product is privately labeled, which party is responsible for certification?A basic model must be certified; under the current regulations, either party maysubmit the required certification report and compliance statement. Regardless of which party submits the required documentation, the basic model must becertified before it is distributed in commerce in the U.S.If the manufacturer distributes the basic model in commerce in the U.S., both the manufacturer and the private labeler may be held responsible for the failure tocertify. Once either party has certified the basic model, the other party is covered by that certification.If the manufacturer is overseas and does not distribute the product in commerce in the U.S. and the private labeler does distribute the product in commerce in theU.S., then the private labeler is responsible for certifying the product. (DOE will accept a certification from a manufacturer in this scenario, and that certificationwill fulfill the private labeler’s responsibility to certify.)3) What is the purpose of these reporting requirements?A certification report provides information to DOE to help us verify a manufacturer’s (or private labeler’s) compliance with the applicable energy efficiency or water conservation standard and helps us develop information regarding the products in the marketplace. A manufacturer must provide a certification report for each basic model. A certification report should be filed every time a new basic model is introduced. In addition, a manufacturer is required to report when production of a basic model has ceased and is no longer being distributed.A compliance statement is the actual certification by the manufacturer or private labeler that its basic models comply with the applicable standards; that it performed the required testing in conformance with the specified testing procedures; that the information it reported in its certification report(s) is true, accurate and complete; and that it is aware of the penalties it faces for noncompliance and/or making false statements.4) What information is required to be included in the certification report?In general, the certification report must include, for each basic model:•the product type•the product class (please see 10 CFR 430.32 for more information on the product classes) – be sure product classes are identified exactly as specified in 430.32•the manufacturer’s name•the private labeler’s name(s) (if applicable)•the manufacturer’s model number(s).In addition, each covered product requires specific additional information. Refer to10 CFR 430.62(a)(4)(i)-(xxii) for greater detail, including the form in which measurements should be presented. An abbreviated summary follows:•Central air conditioners—seasonal energy efficiency ratio; model number of ducted air mover (if applicable)•Central air conditioning heat pumps—seasonal energy efficiency ratio; heating seasonal performance factor; model number of ducted air mover (if applicable) •Clothes washers—energy factor; capacity•Clothes dryers—energy factor; voltage•Direct heating equipment—annual fuel utilization efficiency; capacity•Dishwashers—energy factor•Faucets—maximum water use for each faucet; or maximum water use for each flow control mechanism with a listing of accompanied faucets by model number •Furnaces—annual fuel utilization efficiency•General service fluorescent lamps—testing lab’s NVLAP identification number or other NVLAP-approved accreditation identification; production date codes; 12-month average lamp efficacy; lamp wattage; 12-month average Color RenderingIndex•Incandescent reflector lamps—testing lab’s NVLAP identification number or other NVLAP-approved accreditation identification; production date codes; 12-month average lamp efficacy; lamp wattage•Pool heaters—thermal efficiency•Refrigerators, refrigerator-freezers, and freezers—annual energy use; total adjusted volume•Room air conditioners—energy efficiency ratio; capacity•Showerheads—maximum water use; list of accompanied showerheads by model numbers•Urinals—maximum water use•Water closets—maximum water use•Water heaters—energy factor; rated storage volumeAs of July 6, 2010:•Ceiling fans—model number•Ceiling fan light kits with sockets for medium screw base lamps or pin-based fluorescent lamps—efficacy•Ceiling fan light kits with sockets other than medium screw base lamps or pin-based fluorescent lamps—model number•Medium base compact fluorescent lamps—minimum initial efficacy; lumen maintenance at 1,000 hours; lumen maintenance at 40 percent of rated life; rapid cycle stress test; lamp life•Dehumidifiers—energy factor; capacity•Class A external power supplies—active mode efficiency percentage; no-load mode power consumption; nameplate output power; if missing from nameplate,output current of highest- and lowest-voltage models within design family •Class A switch-selectable single-voltage voltage external power supplies—average active mode efficiency percentage; no-load mode power consumption at lowest and highest selectable output voltage; nameplate output power; if missing from nameplate, output current•Torchieres—model number5) What information is required to be included in the compliance statement?For consumer products, the compliance statement must contain all the information and be filed in the format set forth in Appendix A to Subpart F of Part 430. Please refer to that appendix to see the format for the statement. The compliance statement must certify:•The basic model complies with the applicable energy conservation or water conservation standard.•All required testing has been conducted in accordance with the test requirements in Subpart B of Part 430.•All information in the certification report is true, accurate, and complete.•The manufacturer/private labeler submitting the certification report is aware of the penalties associated with violation of the Act, including the penalties forknowingly filing a false statement to the government.Please note that the compliance statement MUST be signed.6) May I have a third party submit my certification report and compliance statement?You may elect to use a third party to submit the certification report, in accordance with 430.62(e). However, you may not use a third party to submit your compliance statement. If a third party submits a certification report on your behalf, you should submit a compliance statement in accordance with 430.62(a) that states that the information reported in the certification report submitted on [date] (or covering [x] models) by [name of your third party representative] is true, accurate and complete.•I am a third party representative. What do I need to submit?You must submit all the information required on a certification report (see Question4 above). You must also include the name(s) of the manufacturers or private labelers who authorized you to submit their certification report(s) on their behalf.7) How do I submit the required information?Please use certified mail and submit to:Appliance Standards Program (EE-2J)U.S. Department of Energy1000 Independence Ave., SWWashington, DC 20585-01218) What if I have never filed a certification report or compliance statement?You should file a certification report for each basic model that is currently in production and/or in distribution.9) Do international companies need to report?Yes, if your company imports covered products in the United States or if you are manufacturer who sells products in the United States, you must comply with 10 CFR Part 430. Any person who imports a covered product is considered a “manufacturer” under Part 430. Covered products that are not in compliance may be refused admission into thecustoms territory of the United States. DOE will pursue enforcement actions against foreign manufacturers who distribute covered products in the United States and who fail to comply with the applicable regulations.•Who is an “importer”?An importer is a person (company, etc.) who is legally responsible for the entry ofa product into the customs territory of the United States. An importer may bedomestic or foreign and may be a manufacturer, a private labeler, a freightforwarder or any other responsible party.10) I participate in the ENERGY STAR program. Do I still need to submit certification reports and compliance statements?Yes, you still need to submit certification reports and compliance statements to DOE under part 430. ENERGY STAR is a voluntary program managed by the EPA. A product listed in the ENERGY STAR program obviously should meet the minimum federal standards. The requirements to submit certification reports and compliance statements are separate, however, and you must file these documents with DOE to fulfill your obligations under part 430.11) I manufacture/import/label general service fluorescent lamps and/ or incandescent reflector lamps. What information should I provide?The certification report for general service fluorescent lamps and incandescent reflector lamps should include•The testing laboratory’s National Voluntary Laboratory Accreditation Program (NVLAP) identification number or other NVLAP-approved accreditationidentification;•Production date codes (and accompanying decoding scheme);•12-month average lamp efficacy in lumens per watt;•Lamp wattage; and•For general service fluorescent lamps only, 12-month average Color Rendering Index.•Where can I get a list of NVLAP test laboratories?A list of laboratories accredited to perform energy efficiency testing for lighting products is available online at /Standards/scopes/eelit.htm.•How do I certify new models since I do not have 12-month test data?The regulations provide different certification procedures for new models of general service fluorescent lamps and incandescent reflector lamps. See 430.62(b)(2) for detailed instructions.12) I heard manufacturers will be required to submit certification reports and compliance statements for products that had not been subject to the certification requirements before. Is that true?Yes. On January 5, 2010, DOE published a final rule that adopted certification requirements for 6 additional consumer product types.•What additional consumer products will be subject to the certification requirements?(1) Ceiling fans(2) Ceiling fan light kits(3) Medium base compact fluorescent lamps(4) Dehumidifiers(5) External power supplies, Class A(6) Torchieres•When is my certification report and compliance statement due?You must submit your certification report and compliance statement no later than July 6, 2010.•What information must I submit?4Question above.5See Question and13) May I apply for a small manufacturer exemption?Any manufacturer of a covered product with annual gross revenues that do not exceed $8,000,000 from all its operations (including the manufacture and sale of covered products) for the 12-month period preceding the date of application may apply for an exemption. However:1)Only the conservation standards (10 CFR 430.32) are subject to exemption.DOE cannot grant an exemption from any other regulation.2)Exemptions are granted for a limited duration. You cannot get a permanentexemption from a conservation standard.3)DOE will grant an exemption only when the Secretary finds, after obtainingthe written views of the Attorney General, that a failure to allow an exemptionwould likely result in a lessening of competition.4)Exemptions can only be granted for up to two years from the date compliancewith the standard is required. For example, if a standard took effect on March1, 2008, DOE could not grant an exemption from that standard because thestandard has been in effect for 2 years. As another example, if a standard tookeffect on September 1, 2008, DOE could grant an exemption, but only throughSeptember 1, 2010. Before applying for an exemption you should considerthat applications must be published in the Federal Register for a commentperiod of 60 days, unless otherwise specified, before an exemption can be granted. An exemption is not retro-active and does not excuse past non-compliance.。
英语缩写词大全常用

英语缩写词大全常用在日常生活中,我们经常会遇到各种各样的英语缩写词,它们简洁明了地表达了复杂的概念,为我们的交流带来了极大的便利。
无论是在工作中还是在社交场合,了解常用的英语缩写词都是十分重要的。
本文将为您介绍一些常见的英语缩写词,帮助您更好地理解和运用它们。
一、常用的名词缩写1.CEO - Chief Executive Officer:首席执行官2.CFO - Chief Financial Officer:首席财务官3.CTO - Chief Technology Officer:首席技术官4.DIY - Do It Yourself:自己动手做5.FAQ - Frequently Asked Questions:常见问题解答6.VIP - Very Important Person:重要人物A - United States of America:美利坚合众国8.UFO - Unidentified Flying Object:不明飞行物9.CEO - Chief Executive Officer:首席执行官10.CFO - Chief Financial Officer:首席财务官11.CTO - Chief Technology Officer:首席技术官12.DIY - Do It Yourself:自己动手做这些名词缩写词在商务、科技、文化等领域被广泛应用,可以帮助人们更快地理解和传达信息。
二、常用的动词缩写1.FYI - For Your Information:供参考2.ASAP - As Soon As Possible:尽快3.B2B - Business to Business:企业间的4.BTW - By The Way:顺便说一下5.LOL - Laugh Out Loud:大笑6.OMG - Oh My God:天哪7.TGIF - Thank God It’s Friday:感谢上帝,终于到周五了8.DIY - Do It Yourself:自己动手做9.FAQ - Frequently Asked Questions:常见问题解答10.VIP - Very Important Person:重要人物这些动词缩写词常常出现在网络聊天、邮件交流等场合,简洁明了地表达人们的想法和情绪。
英语常用简写 -回复

英语常用简写-回复What Are Some Common Abbreviations in English?Abbreviations play a significant role in the English language. They help save time, space, and effort by condensing long phrases or words into shorter representations. These abbreviated forms are commonly used in various aspects of our daily lives, such as in formal writing, social media, texting, and even in spoken language. In this article, we will explore the most frequently used English abbreviations and discuss their usage and meaning.1. ASAP [As Soon As Possible]ASAP stands for "As Soon As Possible" and is commonly used to indicate urgency or a prompt response. It implies the need for immediate action or attention.For example:- Please submit the report ASAP.2. DIY [Do It Yourself]DIY refers to the practice of accomplishing a task or creating something on your own without professional assistance. It is widelyused in various fields, including home improvement, crafts, and cooking.For example:- Check out these DIY tips for redecorating your living room.3. RSVP [Répondez S'il Vous Plaît]RSVP is derived from the French phrase, which translates to "Please respond." It is used to request a response or confirmation regarding attendance or participation in an event.For example:- Kindly RSVP to the wedding invitation by next week.4. ETA [Estimated Time of Arrival]ETA is used to refer to the approximate time of arrival or the expected time when a person or item will reach a certain destination.For example:- What's your ETA? I'm waiting for you at the coffee shop.5. OOTD [Outfit of the Day]OOTD is commonly used in the context of fashion and social media. It refers to showcasing one's chosen outfit or attire for the day.For example:- Share your OOTD and tag us in your Instagram posts.6. FAQ [Frequently Asked Questions]FAQ is an abbreviation used to refer to a list of frequently asked questions and their corresponding answers. It is commonly found on websites, product manuals, and customer support pages.For example:- Please refer to the FAQ section for more information about our services.7. LOL [Laugh Out Loud]LOL is a widely recognized abbreviation used in digital communication to indicate laughter or amusement. It has evolved to signify humor or sarcasm.For example:- That joke was hilarious, LOL!8. FYI [For Your Information]FYI is often used to convey additional information or to share something without expecting a response or action from the recipient.For example:- FYI, the meeting has been rescheduled to tomorrow at 3 PM.9. CEO [Chief Executive Officer]CEO is an abbreviation commonly used in business contexts to denote the highest-ranking executive in an organization. The CEO is responsible for making major decisions and leading the company.For example:- The CEO will be presenting the annual report during the shareholders' meeting.10. ASAP [As Simple As Possible]ASAP, in a different context from the one mentioned earlier, canalso stand for "As Simple As Possible." It is used to emphasize the need for simplicity or an uncomplicated solution.For example:- Please explain the instructions ASAP to ensure everyone understands.In conclusion, abbreviations are an essential part of the English language, allowing us to communicate more efficiently in various contexts. Whether it is in formal writing, text messages, or social media posts, knowing and correctly using these common English abbreviations can enhance our communication skills and save time and effort.。
常见英语缩写词简写

常见英语缩写词简写缩写词在英语中是一种常见的表达方式,通过缩减单词或短语来简化表达,提高语言的流畅性和简洁性。
在日常生活和工作中,我们经常会遇到各种各样的英语缩写词,它们成为了一种便捷的沟通工具。
下面将介绍一些常见的英语缩写词及其简写含义。
缩写词列表1. A.M.:上午(上午)2.P.M.:下午(下午)A:美国(United States of America):英国(United Kingdom)5.VIP:贵宾(Very Important Person)6.CEO:首席执行官(Chief Executive Officer)7.CFO:首席财务官(Chief Financial Officer)8.CTO:首席技术官(Chief Technology Officer)9.DIY:自己动手做(Do It Yourself)10.FAQ:常见问题解答(Frequently Asked Questions)11.GPS:全球定位系统(Global Positioning System)12.PC:个人计算机(Personal Computer):电视机(Television)14.DVD:数字视频光盘(Digital Versatile Disc)15.CD:光盘(Compact Disc)16.CEO:首席执行官(Chief Executive Officer)TV:闭路电视(Closed Circuit Television)18.EU:欧盟(European Union)19.DIY:自己动手做(Do It Yourself)20.GM:早上好(Good Morning)如何正确使用缩写词1.避免过度使用:过多使用缩写词可能会使信息不易理解,建议在正式文件中避免过度使用缩写词。
2.保持简洁:在聊天或简短文字中使用缩写词有助于节省时间和空间,但要确保对方能够理解。
3.确认含义:在使用不熟悉的缩写词时,务必先确认其含义,避免造成误解。
Construction Accounts Frequently Asked Questions (FAQs) 建设账务常见问题解答 英文版

NU Financials: Construction Accounts Frequently Asked Questions (FAQs)In anticipation of the NU Financial System go-live, there will be some basic changes to the workflow and administration of construction accounts, previously referred to as “CUFS plant funds.”A summary of FAQ links are below:1. Can the NU Portal be used for actual funding transactions related to construction projects?2. Who will need to approve requisitions related to construction projects?3. Do construction project accounts have hard budget [commitment] controls?4. How is an existing construction project budget increased or decreased?5. If my unit is self-funding a project, who will do the actual journal to fund the project?6. What is the NU Financials ID Request Form?7. How is the NU Financials Project ID Request Form Completed?8. Do funding source accounts need to be known prior to establishing a project ID?9. Who establishes the construction project ID / chartstring?10. Who do I call for help?1. Can the NU Portal be used for actual funding transactions related to construction projects?Yes. The NUPortal can be used for funding transactions related to construction accounts.2. Who will need to approve requisitions related to construction projects?At this time, units that have construction projects mapped to their Department ID’s will need toco-approve purchase requisitions with Facilities Management through the workflow process. An example of a project mapped to a unit’s Department ID would be a self-funded project. C heck your “Approval Inbox” on the NU Portal, or your email, for notifications of in-process requisitions pending approval. (Applicable units have also been notified by Facilities Management via a December 2, 2008 email.)3. Do construction project accounts have hard budget [commitment] controls?Yes. An approved budget change is the precursor to charging or uploading expenses if the existing project budget has been exhausted. Another way to think about this is that commencement of additional work will be hampered because an increase to a PO cannot occur without first increasing the project’s budget.Charges in “suspense” will no longer exist.Units must work pro-actively with their FM Project Manager to resolve cost issues. Construction project budget changes (increases or decreases) should be initiated using the NU Financials Project ID Request Form. (see question six (6)).4. How is an existing construction project budget increased or decreased?Budget journals for construction projects can only be submitted through NU Financials and not the NU Portal. Therefore all construction budget changes should be initiated via the NU Financials Project ID Request Form (see question six (6)).Please complete the form per the instructions. The form can be forwarded via email. Budget journals for approved construction project budget changes will be completed and submitted for processing by the Budget Office. 5. If my unit is self-funding a project, who will do the actual journal to fund the project?Units will need to submit their own “actual” funding entries for their self-funded projects through the NU Portal (see question one). Your Facilities Management Project Manager, along with the Budget Office and Accounting Services, will have access to reports that can assist units with managing their construction project budgets and funding deficits.6. What is the NU Financials Project ID Request Form?A new NU Financials Project ID Request Form has been created to initiate the development of a detailed construction project budget, and ultimately the assignment of a project ID. This form is not for estimates. It should only be used for approved new projects or approved budget changes to existing projects. This form replaces the Request for Establishment of Plant Account Form. The new form can be downloaded from the Budget Office Website as of “go live.” Ultimately links to this form will appear on both the Accounting and Facilities Management Websites. A sample of this form has been attached to this email. Please note that incomplete forms will be returned to a requester and may delay project ID set-up or a budget increase.7. How is the NU Financials Project ID Request Form completed?The form has four (4) parts that need to be completed by different departments and then forwarded via email:Part #1 – The Requester completes the first part of the form that requires funding and unit contact information.Part #2 – Facilities Management completes the project scope, project manager name, project budget details, etc. Part #3 – The Budget Office re-verifies the approval status, budget amount and funding sources for the project.Part #4 – Accounting Services verifies the project fund as “capital” or “expense.”8. Do funding source accounts need to be known prior to establishing a project ID?Yes. The approved budget amount and funding source(s) must be identified on “Part #1” of the NU Financials Project ID Request Form prior to chart string set-up. The Budget Office will re-verify th e project’s budget amount, approval status and funding source account(s).If a unit is planning to fund a project via internal loan, please complete the corresponding section on the NU Financials Project ID Request Form.9. Who establishes the construction project ID number / chartstring?During the stabilization period, the Café team will set-up construction project chart strings based on the information from the completed NU Financials Project ID Request Form. Post-stabilization, Accounting services will set-up construction project chart-strings.10. Who do I call for help?Facilities Management: Tim Keller, x1-5578Budget Office: Lori Gordon, x7-2027Accounting Services: Reginold George, x7-1359ENDVersion: December 2, 2008Corrections? Please contact Lori Gordon.。
一些常用英语缩写

一些常用英语缩写1. ASAP: As Soon As Possible (尽快)2. FYI: For Your Information (供参考)3. RSVP: Répondez s'il vous plaît (请回复)4. DIY: Do It Yourself (自己动手)5. VIP: Very Important Person (非常重要的人)6. CEO: Chief Executive Officer (首席执行官)7. GMT: Greenwich Mean Time (格林威治时间)8. FAQ: Frequently Asked Questions (常见问题)9. HR: Human Resources (人力资源)10. IQ: Intelligence Quotient (智商)11. ETA: Estimated Time of Arrival (预计到达时间)12. UFO: Unidentified Flying Object (不明飞行物)13. RSVP: Répondez s'il vous plaît (请回复)14. ATM: Automated Teller Machine (自动提款机)15. CEO: Chief Executive Officer (首席执行官)16. CV: Curriculum Vitae (个人简历)17. DIY: Do It Yourself (自己动手)18. RSVP: Répondez s'il vous plaît (请回复)19. MBA: Master of Business Administration (工商管理硕士)20. VIP: Very Important Person (非常重要的人)21. GPS: Global Positioning System (全球定位系统)22. DVD: Digital Versatile Disc (数字多功能光盘)23. PC: Personal Computer (个人电脑)24. TV: Television (电视)25. FAQ: Frequently Asked Questions (常见问题)26. USB: Universal Serial Bus (通用串行总线)27. WIFI: Wireless Fidelity (无线保真度)28. CEO: Chief Executive Officer (首席执行官)29. ASAP: As Soon As Possible (尽快)30. ETA: Estimated Time of Arrival (预计到达时间)31. FYI: For Your Information (供参考)32. RSVP: Répondez s'il vous plaît (请回复)33. NBA: National Basketball Association (全美篮球协会)34. ATM: Automated Teller Machine (自动提款机)35. HR: Human Resources (人力资源)36. IQ: Intelligence Quotient (智商)37. ETA: Estimated Time of Arrival (预计到达时间)38. UFO: Unidentified Flying Object (不明飞行物)39. RSVP: Répondez s'il vous plaît (请回复)40. ATM: Automated Teller Machine (自动提款机)41. CEO: Chief Executive Officer (首席执行官)42. DIY: Do It Yourself (自己动手)43. RSVP: Répondez s'il vous plaît (请回复)44. MBA: Master of Business Administration (工商管理硕士)45. VIP: Very Important Person (非常重要的人)46. GPS: Global Positioning System (全球定位系统)47. DVD: Digital Versatile Disc (数字多功能光盘)48. PC: Personal Computer (个人电脑)49. FAQ: Frequently Asked Questions (常见问题)50. USB: Universal Serial Bus (通用串行总线)。
常用的英语缩写大全

常用的英语缩写大全在英语中,缩写是广泛使用的一种表达方式,可以帮助人们更加高效地传达信息。
以下是一些常见的英语缩写,它们在不同领域经常被使用。
1. 通用缩写•ASAP:As Soon As Possible•DIY:Do It Yourself•FAQ:Frequently Asked Questions•FYI:For Your Information•TBA:To Be Announced•TBD:To Be Determined•VIP:Very Important Person•RSVP:Répondez s’il vous plaît(Please reply)2. 科技和互联网缩写•AI:Artificial Intelligence•URL:Uniform Resource Locator•IoT:Internet of Things•VPN:Virtual Private Network•ISP:Internet Service Provider•HTML:HyperText Markup Language•CSS:Cascading Style Sheets•SQL:Structured Query Language3. 商业和财务缩写•CEO:Chief Executive Officer•CFO:Chief Financial Officer•ROI:Return on Investment•KPI:Key Performance Indicator•IPO:Initial Public Offering•EOD:End of Day•P&L:Profit and Loss•COO:Chief Operating Officer4. 医学和健康缩写•AIDS:Acquired Immune Deficiency Syndrome•CPR:Cardiopulmonary Resuscitation•MRI:Magnetic Resonance Imaging•ICU:Intensive Care Unit•FDA:Food and Drug Administration•BMI:Body Mass Index•ECG:Electrocardiogram•ADHD:Attention Deficit Hyperactivity Disorder5. 教育和学术缩写•GPA:Grade Point Average•SAT:Scholastic Assessment Test•ESL:English as a Second Language•PhD:Doctor of Philosophy•MLA:Modern Language Association•STEM:Science, Technology, Engineering, and Mathematics•TOEFL:Test of English as a Foreign Language•IB:International Baccalaureate结语以上是一些常见领域中使用的英语缩写,这些缩写可以帮助我们更加简洁高效地表达信息。
FAQ在网络客户服务应用 ppt课件

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4、信息披露要适度
FAQ的问题回答要适度,既要保证用户对 信息的需要,要用防 客户FAQ搜索设计
搜索工具是为了节约用户的查询信息时间, 在设计搜索的时候要主要:
➢ 要将搜索安排在所有FAQ页面上 ➢ FAQ搜索功能要适应网站的需求 ➢ 从客户的角度去设计搜索引擎的关键词
一页的工具栏中都设有该按钮; ➢ 提供搜索功能,可通过关键词查询到问题 ➢ 问题较多时采用分层式目录结构组织问题 ➢ 将用户最常问的问题放在最前面 ➢ 对复杂问题可以设置超级链接的方式解答问题
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3 选择合理的FAQ分类
FAQ的格式设置一般将问题分成几大类,并且每 类问题对应相应的区域,指引客户查询信息。一 般网站的FAQ的分类主要有: ➢ 关于产品常见问题 ➢ 关于产品升级的常见问题 ➢ 关于订货、送货和退货的常见问题 ➢ 关于获得单独帮助的常见问题
➢ 信息披露要适度
➢ 客户FAQ搜索设计
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1,保证FAQ效用
要保证FAQ的效用要做到: ➢ 经常更新问题、回答客户提出的热点问题 ➢问题要短小精悍 (重点问题在保证准确性的前提下尽量简短)
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2 使FAQ简单、易寻
要保证用户的使用方便FAQ的设计要做到: ➢ 在主页上设置一个突出的按钮指向FAQ,并在每
FAQ的问题清单要及时更新;
问题排列顺序要依照客户的提问频率的高 低来设置。
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二、FAQ页面设计
FAQ页面设计要做到为用户节约访问时间,保 证页面的内容清晰易读,易于浏览。做好FAQ页 面设计要从以下几方面考虑:
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Principles of Analytic Validation of Immunohistochemical AssaysFrequently Asked Questions (FAQs)1.Why is this guideline needed? Is there any evidence that patients have been harmed byincorrect immunohistochemistry tests?a.There is ample evidence that improper immunohistochemistry (IHC) tests have led topatient harm. In perhaps the best documented example, nearly 400 of 1,000 breastcancers tested in one laboratory in Newfoundland from 1997-2005 initially classified as ERnegative were subsequently found to be ER positive. Because of the incorrect test results,these patients did not receive appropriate therapy and more than 100 died. Agovernmental inquiry determined that the high error rate was due to improper testingpractices. The American Society of Clinical Oncology (ASCO) and the College ofAmerican Pathologists (CAP) guideline for hormone receptor and HER2 testing in breastcancer were a direct result of well documented testing inaccuracies.2.How will the guideline be enforced? What happens if a laboratory doesn’t follow the guideline?a.As with any clinical evidence-based guideline they are not mandatory. Theserecommendations may be incorporated into future versions of the CAP LaboratoryAccreditation Program (LAP) Checklist; however, they are not currently required by LAPor any regulatory or accrediting agency. It is encouraged that laboratories adopt theseevidence-based recommendations.3.When validating an estrogen receptor (ER) assay, must we use only breast cancers for validationtissues?a.No. Since ER is most frequently used to assess eligibility for hormonal therapy in patientswith breast cancer, positive and negative breast cancers should comprise at least partof the validation set, but other ER positive and negative tissue types could be included.4.How do these recommendations apply to assays for pathogen-specific antigens (e.g.,Helicobacter pylori)?a.Assays for infectious organisms are similar to predictive marker assays in that the resultscan directly influence patient treatment, but selection of validation sets can be quitechallenging when the organism is rarely encountered. The option of using normal tissuesfor positive cases is also not applicable. For selected organisms, including H. pylori,Cryptococcus spp, cytomegalovirus and herpes simplex I/II, histologic features may besufficiently characteristic to provide “expected” positive cases for validation purposes,but for true analytic validation, concurrent culture evidence of specific infection or eitherretrospective or prospective molecular confirmation of the formalin fixed paraffinembedded sample may be required.5.For rare antigens, do laboratory directors have the flexibility to use fewer validation samples asthey deem appropriate?a.Yes. Following public comment and independent peer review of the draftrecommendations, it was determined that the guideline should not be too prescriptiveand that the medical director must have the discretion to modify the recommendedsteps in cases where it is not possible to gather a full validation set. Several of the finalrecommendations include the caveat that the laboratory medical director may decidethat fewer cases are sufficient for a specific marker (e.g., rare antigen); however therationale for that decision needs to be documented. If the laboratory is unable to findsufficient cases to provide reasonable confidence that test results are valid, the directoris responsible for the decision to offer that test.6.Are normal tissues prohibited in validation sets?a.No. Normal tissues may be used in conjunction with neoplastic and lesional tissue asappropriate, but the guideline specify that normal tissues cannot comprise the entirevalidation set for markers that are primarily used in diagnosing neoplasms. If the markerwill be used to determine cell lineage in neoplasms, at least some of the tissues in thevalidation set should be neoplasms with positive and negative expression for that marker.7.What is the difference between a tissue microarray (TMA) and a multitissue block (MTB)?a.The terms are not always used consistently and TMAs and MTBs are not necessarilydifferent. TMA often refers to a tissue block constructed using a commercially availableinstrument that results in uniform cores while MTBs may be assembled manually; these aresometimes referred to as “sausage blocks” or “spring rolls.”8.If we temporarily move our laboratory while the existing one is being remodeled, do we have torevalidate all assays after both moves?a. A complete revalidation of all assays is not required when equipment is moved, but alimited assessment of a selection of assays is recommended following laboratoryrelocation. In this situation, re-assessment of assay performance would apply to bothmoves. After each move, the laboratory medical director should select a group of assaysthat encompass different clinical uses (i.e., predictive and non-predictive markers,pathogen-specific markers, etc) and immunolocalizations (i.e., nuclear, cytoplasmic andmembranous) and compare results of testing after the move with the results of testingdone previously. The number of validation tissues tested should be determined by thedirector.9.Does the guideline address validation of research use only (RUO) antibodies?a.Not specifically, but the principles of analytic validation described in the guideline applyto all antibodies that may be used in patient testing.10.Could you give some advice on the interpretation of the following terminology for IHC tests:•Accuracy/Precision (Repeat measurement of samples at various concentrations or activities)•Sensitivity (Lower limit of detection)•Specificity•Reportable Range (Analytic Measurement Range)a.CLIA requirements to determine test performance specifications apply to all lab testsincluding all IHC assays, but the nature of these assays is such that some of them aren’trelevant. For instance, reportable range and reference intervals are generally notapplicable to tests that are reported qualitatively or semi-quantitatively, which representsmost IHC tests.With respect to determining accuracy, precision, analytical sensitivity and analyticalspecificity, CLIA distinguishes between FDA approved and laboratory-developed tests(LDTs). For FDA-approved test kits, laboratories must demonstrate performancecharacteristics that are comparable to those established by the manufacturer (oftencalled “verification”). Manufacturers may provide users with directions and/or materialsfor this verification. By contrast, laboratories must “establish” their own performancespecifications for LDTs. For IHC assays, accuracy, analytic sensitivity and specificity aredetermined by analytic assay validation, which is theoretically done by testing avalidation tissue set against a gold standard. Since the majority of IHC tests do not havea "gold standard" referent test, analytic sensitivity and specificity are determined bymeasuring positive and negative concordances with an appropriate comparator. Thismay be another validated IHC assay (i.e., different clone), testing done in another labwith a validated assay, a different test (e.g., ISH), or even clinical outcome if you havethe resources. For most laboratories and tests, it’s some combination of the first two.In our literature review we could not find strong evidence to say how IHC assay precision(inter-run and inter-operator) should be measured. Until stronger evidence is available,the laboratory director must determine the extent to which these performancespecifications are established based on the method, testing conditions and personnelperforming the test.11.Aren’t commercially available antibodies already validated for clinical use by manufacturers?a.The guideline applies to analytic validation of assays, not antibodies. An antibodymarketed as an FDA Class I in vitro diagnostic device may be produced following currentgood manufacturing practices and with documentation of specificity, but if thelaboratory’s assay is improperly designed or is not performed correctly (e.g. incorrectantibody dilution, inadequate antigen retrieval, wrong buffer, incorrect scoring systemused), the test results will be incorrect. For antibodies marketed as “analyte specificreagents,” the laboratory performing the test must establish the performancecharacteristics of the clinical assay.12.Does the guideline apply to validation of controls?a.No. The guideline applies to assays, not antibodies or controls.13.Can negative internal cells be used as a negative tissue test or do the negative validationsamples need to be separate tissue samples?a.In some cases a section of tissue may contain both antigen-positive cells and negativeinternal control cells, and therefore serve as both a positive and negative validationchallenge. When validating a new antibody lot with one positive and one negativecase, for example, a single control slide that contains both antigen-positive and antigen-negative cells might be sufficient.14.Does the guideline apply to assays that have been in use in the laboratory for many years or dothey only apply to newly introduced assays?a.The guideline applies to all assays used on patient specimens. CLIA requires laboratoriesto verify the performance characteristics of all assays before issuing results on patientspecimens. Thus, even if an assay has been in use, if there is no documentation thatvalidation was ever done, the laboratory may not be compliant with federal law andcould be subject to citation by an accrediting agency.15.Do we have to revalidate every existing assay to provide the number of cases recommended?a.Revalidation of existing assays would not be expected if a previous validation wasperformed, but the Medical Director should determine if the previous validation wassufficient.16.Must all tissues from a validation set be acquired by and processed in the laboratory validatingthe IHC panel?a.No. This would be ideal but is not possible for many laboratories, especially referencelaboratories, and may be impossible for some rare antigens.17.How long must laboratories do validations on all the antibodies they currently use?a.For each assay, initial validation is done once and not repeated unless the assay ischanged. Validation records should be retained indefinitely to demonstrate to futureinspectors that it was done.18.Some laboratories use microwave fixation to decrease processing time. How does this reducedfixation time influence IHC results?a.This specific issue was not addressed in the guideline, but because any change to aprocedure can introduce variation in test results, assays done on microwave fixed tissuesshould be compared to routinely fixed and processed specimens to determine if IHCresults are affected.19.Is a single daily control slide sufficient for validation?a.No. Daily quality control is essential to ensure the assay has not changed and continuesto perform as expected, but this is not a substitute for initial assay validation.。