酒店英语词汇40前厅、客房、餐饮
酒店前厅部常用英语词汇
CHESES
前厅部 酒 管家部
订房部 店 夜总会
大堂副理 专 商务中心
健身房 用 桌球室
医院/医务室 词酒 吧
送餐服务 汇电 梯
减免 入住登记 退房 前填 写 台钥 匙 专加 床 用 标准双人房 词国 籍 汇公 司 兑换水单 折扣 全价 电报 帐目 总数 本地电话 区号 电脑 行李生 叫醒 留言 互联网 复印 星期日 星期一 星期二 星期三
Buffet breakfast Extra bed
Expected arrival
Expected departure
Executive floor Extension
Very important person Don’t disturb General manager Out of order Folding bed Mattress Headboard Bed Bedcover Bed pad Bedstead Cot sofa Dresser Floor wax wardrobe Wash basin Window Windowsill Soap
总 机 Operator 餐 厅 Restaurant 接 待 处 Reception 收 银 处 Cashier 礼 宾 部 Concierge 询 问 处 Information 桑 拿 Sauna 银 行 Bank 邮 局 Post Office 票务中心 ticket office 泳 池 the Swimming Poor 姓 名 Surname‘xing’Firstname’ming’ 支 付 Payment 登记表格 Register form 换 房 change room 欢 迎 卡 Welcome card 柜 台 Counter 地 址 Address 标准单人房 Single room 收 据 Receipt 分 单 Separate bill 手 续 费 Handing charge 免 费 Free of charge 余 额 Balance 自费电话 Paid call 汇 率 Exchange rate 退 款 pay out 长途电话 long distance call 对方付费电话 Collect call 内线电话 House phone 行 李 Luggage /baggage 行 李 车 trolley 信 用 卡 Credit card 电子邮箱 E-mail 传 真 fax 星 期 四 Thursday 星 期 五 Friday 星 期 六 Saturday
酒店专业词汇表
Glossary –Hotel Language 专业词汇表-酒店语言
FO-Front Office-前厅部 Concierge- 礼宾部 FD-Front Desk-前台 Service Center-服务中心 Executive Floor- 行政楼层 Health Club-健身中心 PA-Public Area-公共区域 Floor-楼层 HSKP-Housekeeping-客房部 Laundry-洗衣房 Linen [‘linin]Room-布草房 Locker Room 更衣室 F&B-Food & Beverage -餐饮部 Chinese Restaurant-中餐厅 Western Restaurant-西餐厅 Room Service-送餐部 Beverage-酒水部 Banquet 宴会 Kitchen-厨房 Stewarding-管事部 S&M-Sales & Marketing 市场销售部 PR-Public Relations公关部 Training-培训部 HR-Human Resources人力资源部
酒店英语词汇
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south 公寓套房 studio room连通房 connecting room相邻房 adjoining room没有按预定抵店 no show确认信 letter of confirmation 服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage 背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn – down service 打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务 express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器brief case 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制ice tongs 冰夹 chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床 double bed 双人床 desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Room and board 食宿Transport 交通运输A waste of 浪费Make a reservation 预订Facility 设施Quality of service 服务质量Take into consideration 考虑Internet access 因特网接入服务Originality 独特的，有创新的Expense account 报销单Cash advance 预支费用Itinerary 行程表exchange rate 兑换率proceed to 前往accommodation 住宿酒店英语词汇Room Reservation 客房预订Room type 客房类型Standard room 标准间 Single 单人间 Double 大床房Twin 双床Triple 三人间Advanced deposit 预付押金Be full up, be fully reserved 客满Cover meal 含餐Pay in advance 提前支付Extension / extend the stay 续住Vacancy 空房Rack rate 门市价/ 挂牌价breakfast coupon 早餐券Free individual tourist 散客Luggage claiming 行李寄存处Left luggage / have something deposited 寄存行李Fragile article 易碎品Baggage deposit office 存物处Claim tag 取物条Key card 出入卡Service charge 服务费Cafeteria 自助餐厅Fire-proof door 防火门Fire extinguisher 灭火器Late penalty 逾期费用Storage charge 寄存费。
酒店英语词汇
R e s t a u r a n t酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief case 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Room and board 食宿Transport 交通运输A waste of 浪费Make a reservation 预订Facility 设施Quality of service 服务质量Take into consideration 考虑Internet access 因特网接入服务Originality 独特的，有创新的Expense account 报销单Cash advance 预支费用Itinerary 行程表exchange rate 兑换率proceed to 前往accommodation 住宿酒店英语词汇Room Reservation 客房预订Room type 客房类型Standard room 标准间Single 单人间Double 大床房Twin 双床Triple 三人间Advanced deposit 预付押金Be full up, be fully reserved 客满Cover meal 含餐Pay in advance 提前支付Extension / extend the stay 续住Vacancy 空房Rack rate 门市价/ 挂牌价breakfast coupon 早餐券Free individual tourist 散客Luggage claiming 行李寄存处Left luggage / have something deposited 寄存行李Fragile article 易碎品Baggage deposit office 存物处Claim tag 取物条Key card 出入卡Service charge 服务费Cafeteria 自助餐厅Fire-proof door 防火门Fire extinguisher 灭火器Late penalty 逾期费用Storage charge 寄存费。
酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质
酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质酒店管理英语词汇大全：深入了解酒店管理的专业术语，提升服务品质一、酒店部门及职位相关词汇1. Front Desk（前台）- the area in a hotel where guests check in and out2. Concierge（门房）- the hotel staff responsible for arranging services for guests, such as transportation, reservations, etc.3. Housekeeping（客房部）- the department responsible for cleaning and maintaining guest rooms4. Food and Beverage（餐饮部）- the department that handles food and drink services in the hotel5. Sales and Marketing（销售与市场部）- the department that promotes and sells the hotel's services6. Human Resources（人力资源部）- the department responsible for staffing and employee relations7. Engineering（工程部）- the department that handles maintenance and repair work in the hotel8. Accounting（财务部）- the department responsible for financial management and record-keeping in the hotel9. General Manager（总经理）- the highest-ranking executive in a hotel, responsible for overall operations and management二、客房相关词汇1. Single Room（单人间）- a hotel room with only one bed, suitable for one person2. Double Room（双人间）- a hotel room with a double bed, suitable for two people3. Suite（套房）- a larger, more luxurious hotel room with separate living and sleeping areas4. Amenities（设施）- the facilities and services provided in the hotel room, such as toiletries, towels, etc.5. Housekeeping Service（客房服务）- the service provided by the housekeeping department to clean and maintain the guest rooms6. Room Service（客房服务）- the service that delivers food and drinks to the guest rooms7. Check-in（办理入住）- the process of registering as a guest and receiving keys to the hotel room8. Check-out（办理退房）- the process of settling the hotel bill and returning the room keys when leaving9. Reservation（预订）- the act of reserving a hotel room in advance10. Occupancy（入住率）- the percentage of available rooms that are occupied by guests11. No-show（爽约顾客）- a guest who made a reservation but did not show up or cancel it12. Housekeeping Checklist（客房清洁检查表）- a list of tasks and standards to be checked by the housekeeping staff when cleaning a room三、餐饮服务相关词汇1. Restaurant（餐厅）- a place in a hotel where meals are served to guests2. Buffet（自助餐）- a type of meal service where guests can serve themselves from a variety of dishes3. Menu（菜单）- a list of dishes and drinks available for ordering in a restaurant4. Waiter/Waitress（服务员）- the staff who takes orders and serves food and drinks in a restaurant5. Chef（厨师）- the professional cook in charge of preparing meals ina hotel6. Sommelier（侍酒师）- the wine expert responsible for recommending and serving wines in a restaurant7. Room Service（客房送餐服务）- the service that delivers food and drinks to the guest rooms8. Catering（餐饮服务外卖）- the service of providing food and drink for special events or occasions held outside the hotel9. Banquet（宴会）- a formal meal or gathering held for a large number of people, often for special occasions10. Corkage（开瓶费）- the fee charged by the restaurant for opening and serving wine brought by the guest四、销售与市场相关词汇1. Marketing Strategy（市场营销策略）- a plan to promote and sell the hotel's services to target customers2. Target Audience（目标受众）- the specific group of people that a hotel aims to attract as customers3. Advertising（广告）- the process of creating and distributing promotional messages to attract customers4. Sales Promotion（销售促销）- the activities and incentives designed to increase sales, such as discounts or special offers5. Public Relations（公共关系）- the management of communication and relationships between a hotel and its customers, media, etc.6. Brand Identity（品牌形象）- the unique characteristics, values, and image associated with a hotel's brand7. Market Research（市场调研）- the process of gathering and analyzing information about customers and competitors to make informed business decisions8. Revenue Management（收益管理）- the strategic pricing and inventory control practices to maximize hotel revenue五、服务质量相关词汇1. Customer Satisfaction（顾客满意度）- the level of satisfaction that customers have with the hotel's products and services2. Service Excellence（卓越服务）- the high-quality service that exceeds customer expectations3. Guest Complaint（客户投诉）- an expression of dissatisfaction or concern by a hotel guest regarding a product or service4. Service Recovery（服务品质恢复）- the actions taken by the hotel to resolve a guest complaint and regain their satisfaction5. Hospitality（热情好客）- the friendly and welcoming treatment of guests by hotel staff6. Staff Training（员工培训）- the process of equipping hotel employees with the necessary skills and knowledge to provide excellent service7. Service Standards（服务标准）- the established guidelines and expectations for staff behavior and service delivery六、其他相关词汇1. Conference Room（会议室）- a dedicated room in a hotel for meetings and conferences2. Banquet Hall（宴会厅）- a large and formal room in a hotel for banquets and events3. Spa（水疗中心）- a facility in a hotel that offers beauty and wellness treatments4. Fitness Center（健身中心）- a facility in a hotel with equipment and services for physical exercise and fitness5. Amenities Fee（设施费）- a charge included in the hotel bill for the use of facilities and services以上是酒店管理英语词汇的大全，通过深入了解和掌握这些专业术语，酒店管理人员可以提升服务品质，更好地满足客户需求，实现酒店业务的成功运营。
酒店英语词汇
酒店英语词汇Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller 酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south 公寓套房 studio room连通房 connecting room相邻房 adjoining room没有按预定抵店 no show确认信 letter of confirmation 服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage 背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn – down service打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务 express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器brief case 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制ice tongs 冰夹 chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌 DND sign 请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床 double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Room and board 食宿Transport 交通运输A waste of 浪费Make a reservation 预订Facility 设施Quality of service 服务质量Take into consideration 考虑Internet access 因特网接入服务Originality 独特的，有创新的Expense account 报销单Cash advance 预支费用Itinerary 行程表exchange rate 兑换率proceed to 前往accommodation 住宿酒店英语词汇Room Reservation 客房预订Room type 客房类型Standard room 标准间Single 单人间Double 大床房Twin 双床Triple 三人间Advanced deposit 预付押金Be full up, be fully reserved 客满Cover meal 含餐Pay in advance 提前支付Extension / extend the stay 续住Vacancy 空房Rack rate 门市价/ 挂牌价breakfast coupon 早餐券Free individual tourist 散客Luggage claiming 行李寄存处Left luggage / have something deposited 寄存行李Fragile article 易碎品Baggage deposit office 存物处Claim tag 取物条Key card 出入卡Service charge 服务费Cafeteria 自助餐厅Fire-proof door 防火门Fire extinguisher 灭火器Late penalty 逾期费用Storage charge 寄存费。
最全酒店英语词汇前厅客房餐饮
酒店英语词汇大全information desk 问讯处 wall plate 壁上挂盘Chinese painting 国画reception office 接待室elevator, lift 电梯hotel register 旅客登记簿spring 弹簧registration form 登记表desk 售报处书桌newsstandbookcase postal service 邮局书橱服务处bookshelf 小卖部书架shop cabinet 酒吧间bar 橱柜wardrobe 衣柜lounge 休息厅round table 圆桌roof garden 屋顶花园writing desk 写字台billiard-room 球房drawer 抽屉 dining-room, dining hall 餐厅luggage rack 行李架/行李房存衣处cloak-room dresser mirror 梳妆镜basement 地下室built-in wardrobe, closet 壁橱boutique 精品商场chest of drawers 五斗橱lobby lounge 大堂吧screen 屏风executive lounge 行政酒廊hat rack 帽架地窖cellarrug 小地毯broom closet 杂物室carpet 大地毯room number 房间号码floor room key 房间钥匙楼层，地板carpentry (一套suite 房间总称)木器bedclothes single room 单人房间床上用品folding bed 折叠床双人房间double roomsofa bed 沙发床 sitting-room, living-room 起居室single bed 锁lock 单人床double bed 双人床 door knob; Door handle 门把twin beds 成对床门环door knockercot 安全钩小孩床safety door hook camp bed sofa, settee 行军床长沙发bed frame 拼合沙发sectional sofa 床架mattress 安乐椅easy chair 床垫bed pad 床软垫armchair 扶手椅cushion 靠垫，垫子藤椅wicker chair /床垫mat folding chair 叠椅席quilt 转椅swivel chair 被子blanket rocking chair 摇椅毯子sheet 床单凳子stool bedspread 床罩条凳bench cotton terry blanket 毛巾被茶几tea table; end tablepillow tea trolley 活动茶几枕头pillowcase 床头柜night table/stand 枕套被褥bedding 挂钩hanger toilet roll, toilet paper 卫生纸 transom, transom window 气窗curtain 窗帘perfume 香水drapes 挂帘 toilet tissue 卫生纸balcony 阳台 good-night towel 晚安巾sash window 毛巾架上下开关窗 towel rail, towel rack shutters 百叶窗towel 毛巾Venetian blind 百叶窗帘 face towel 面巾shower curtain and rod 淋浴帘和架 bath towel 浴巾lace curtain bathrobe 浴袍挑花窗帘windowsill 睡袍窗台 evening gown rubbish bin 垃极桶lady's sanitary 女士卫生袋waste-paper basket 淋浴帽废纸篓 shower cap air-conditioned 有空调设备的nail file 指甲挫radiator 暖气片 razor 剃须刀central heating 暖气 comb 梳子ashtray 烟灰碟bath foam 沐浴露smoking set 烟具化妆品cosmetics match 火柴 detergent 清洁剂electric fan 电扇 clothes-line 晾衣绳chandelier, pendant lamp 吊灯sponge 海绵swag lamp; pendant light 香皂soap 吊灯socket; bulb holder 皂托灯口 soap dish fluorescent lamp tooth paste 牙膏日光灯desk lamp 台灯 tooth powder 牙粉bedside lamp 床头灯牙刷tooth brush floor/standard lamp bathroom 浴室落地灯wall lamp 壁灯 bath tub 浴盆lampshade/smoke bell 灯罩 tap; faucet 水龙头bulb holder 喷头shower nozzle 灯头bulb 灯泡 shower bath, shower 淋浴screw-type bulb 罗口灯泡梳妆台dressing table bayonet-type bulb mirror 镜子卡口灯泡frosted bulb 洗脸盆washbasin 磨砂灯泡opal bulb, opaque bulb 乳白灯泡 toilet, lavatory, washroom 卫生间switch 开关厕所；抽水马桶water closet, W.C. socket 插座马桶toilet pot; toilet bowl electric humidifier 湿度调节器男盥洗室men's room plug 女盥洗室插头 ladies' room night stand lamp 床头柜灯橡皮塞子plunger dresser lamp 梳妆灯 toilet water tank cover 马桶水箱盖ceiling lamp 天花板吊灯 toilet board 马桶坐板end table lamp 茶几灯马桶盖toilet seat fuse wire 保险丝 Vase 花瓶refrigerator 电冰箱 bathroom scales 浴室称temperature adjuster 气温调节制 bath mat 花洒浴室防滑垫panel 床头柜电钮板 running water自来水door-mat 门前的擦鞋棕垫2．3voucher 证件蚊香 mosquito incense price list 价目表electric kettle 电热水壶check, cheque 支票 ball pen 原珠笔sign (wallcovering 墙纸动)签字interest TV remove control 电视摇控器利息form 表格remote control holder 摇控架reservation 预订 Two-pin socket 两相插座reception desk Three-pin socket 三相插座接待处tip 小费transformer 变压器reservation desk 预订处 shower head 淋浴喷头luggage office rotary floor scrubber 行李房洗地机…per thousand wet vacuums 吸水机千分之…spare ( 形)多余的计thermometer 温度postpone (thermos 热水瓶动)延期cancel (动)取消 video cassette recorder 录像机traveler's cheque 旅行支票electric iron 电熨斗pay (动)熨斗板iron board 付款fill ( 电热熨裤机动)填写 trousers pressrubber glovers 防护手套administration 管理、经营fire escape plan 走火图note 纸币防毒面具gas mask registration desk 入宿登记处电压voltage lobby 大厅洗衣袋laundry bag identification card 身份证衣刷cloth brush rate of exchange 兑换率peg, hook 衣钩conversion rate 换算率hanger; clothes hanger 衣架charge (动)收费hat rack 衣帽架bill 帐单擦鞋服务shoe polishingshine paper 擦鞋纸change money 换钱鞋拔shoe lifter/shoehorn procedure 手续、程序污迹stain information desk 问询处underpants 内裤luggage label 行李标签sweater 毛衣overbooking 超额订房毛料织品woolen fabrics …per cent 百分之…领带tie accounting desk 帐务处mend 修补cash (动)兑换缝补stitchkeep (动)保留、保存 sewing kit 针线包manager 经理escalator 自动楼梯服务员attendant ground floor ( 英)底，层，一楼desk clerk 值班服务员first floor (英)二楼，(美)一楼waiter （餐厅）服务员second floor (英)三楼，(美)二楼（餐厅）女服务员waitress reasonable (形)合理的rent 租金bank draft 汇票账单bill accept (动)接受经营、管理Managementfill in the form 填表 market price 市价兑换处cashier's desk procedure fee/handling charge手续费coin 硬币 check-out time 退房时间冷热自来水龙头cold and hot water taps 3 英语词汇．central air-conditioning system中央空调系统sprinkle-nozzle, (shower) nozzle喷头住宿登记常用over-booking 超额预订 waiting list 候补名单room rate 房价Occupancy 开房率special rate 特价 Forecast 预报rack rate 对外价 Expected预计net rate 到达净价 Arrival record 记录Departure 离开Carrier 交通工具 surcharge 服务费prepaid 预付method of payment 付款方式government tax 情况status政府税group 团队firm/company公司advance deposit 待遇treatment押金booking 订房房间种类 room type amendment 更改 agent 代理保证Guaranteevacancy 空房 package 小包价house use pick up 内部使用接机day use 可售房间半天租房available contract rate cancellation 合同价取消late check out guest history 客人资料延迟退房up-selling 推销高价房合作cooperate room status 房态酒店代表 hotel representative commission 穿梭巴士shuttle bus 佣金room assignment transportation 房间分配运输rooming list 分房名单remar备注safety deposit box 延误保险箱 delay night audit 夜核black list 黑名单skipper registration form 逃帐者登记表low/should/peak season 淡/平/非吸烟楼层旺季 no-smoking floor post card 明信片相邻房adjoining room sight-seeing 观光 connecting room 连通房city tour extra bed 市内游加床object of stay 停留事由 rollaway bed 折叠床zip code 邮编入住凭据 vouchersouvenir 续住纪念品 stay over minimum charge 折扣discount 最低消费rate sheets/tariff 国籍nationality 价目表high risk 永久地址permanent address 欠帐多的客人COMP(complimentary) 信用卡credit card 免费Service passport 签名 signature 公务护照P.I.A.(pay in cash) 有效的已预付valid Authorization 身份证预授权 Identification card Visa 公务旅行Business travel 签证Exit visa 出境签证 Private travel 私人旅行Health certificate 健康证书 Transit visa 过境签证On duty Residence visa 值班居留签证Off duty Travel permit 旅行证下班4．5Entry visa 入境签证 C.I.A.(cash in advance) 预付Yellow book 黄皮书Embassy 大使馆Quarantine 检疫 Consulate 领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individual traveler) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸stationery 文具用品thermo-paper 热敏纸letter paper 信笺envelope 信封 memo pad 便条薄note book 记事本 log book 交班薄paper clip 曲别针copier 复印机safety-pin 安全别针photocopying 影印机printing/printer 打印/打印机soft disk 软盘telecommunication 电信business/visit card 名片hard disk 硬盘stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务brochure/booklet 小册子translation 翻译equipment rental 设备出租slide 幻灯片 binding 装订overhead projector 投影仪 newspaper rod 报纸夹internet 互联网daily sales report 营业日报表website 网站 rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房行李装卸处 trunk dock luggage store-room 行李寄存处baggage cart 行李车label ; tab 行李标签 hotel sticker 酒店标签small baggage (luggage) 小行李手提包hand bag; grip sack brief case 公事包package包裹traveling bag 旅行袋小箱子small trunk suit-case 梳妆小提箱cosmetic case; toilet case 手提箱5 英语词汇．suit bag 衣服袋 cardboard box 硬纸盒(箱)carton 纸盒 shoulder bag 背囊(旅行背袋)personal articles 自用物品 CAUTION 小心contraband 违禁物品 HANDLE WITH CARE 小心轻放unaccompanied luggage 不随行物品 GLASS(WITH CARE) 小心玻璃NO BUMPING; NO SHOOT 切勿投掷 LIQUID 液体物品NO NOT DROP 切勿坠落 INFLAMMABLE ERISHABLE 易燃物品NO NOT CRUSH 切勿压挤 CORROSIVES 易腐物品USE NO HOOKS 勿用手钩 EXPLOSIVES 爆炸物品FRAGILE 易碎物品 strap already broken （束）带已断POISON 毒品 rope already broken 绳已断KEEP DRY 勿受潮 already baled 已打包 KEEP UPRIGHT 勿倒置 ordinary mail平信 DON'T TURN UPSIDE DOWN 切勿倒倾 express telegram 加快电报 break to pieces 敲碎 special dispatch 专电 crush 压碎 registered fee挂号邮资 smash 击碎 postcard 明信片 breakage 破损物already strapped 已捆扎accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train快车slow train 慢车 compartment包房dining car 餐车 passenger train客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service等级BW(biweekly) 隔周飞行 Dep (departure)起飞Arr (arrival) 到达 FLT/N (flight number)航班号night service 夜航 single ticket单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 berth (upper\middle\lower) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）6．7extension number 分机号 hold the line 勿挂线telephone 电话 area code 区号country code 国家代码 collect call 对方付款put through 转电话 local call /city call 市话hang up 挂线 long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报 central exchange 电话总局switchboard 交换台 The connection is bad. 听不清operator 电话员 ordinary telegram 普通电话house phone 内部电话 receiver 听筒special line 专线 telephone number 电话号码dial a number 拨号码 replace the phone 挂上电话hold the line 别挂电话 Line, please. 请接外线can't put somebody through 接不通 The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine's day 情人节 National day 国庆节New year's day 元旦 Thanksgiving day 感恩节Spring festival 春节 Christmas eve 平安夜The lantern festival 元宵节 Christmas 圣诞节Easter 复活节 Labour's day 劳动节Mid-noonday 中秋节 April fool's day 愚人节水果strawberry 草莓 guava番石榴longan 龙眼lotus roots 莲藕pomelo 柚 apple 苹果watermelon mango 芒果西瓜honey-melon plum 梅子蜜瓜date 枣子grapefruit 西柚pineapple 菠萝木瓜papaya banana cherry 樱桃香蕉lyche 梨pear 荔枝coconut grape 葡萄椰子桃子peachGeneral Manager's Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员7 英语词汇．(F/O) Front Office 前台 recreation center 康乐中心gymnasium attendant 康乐服务员Training D. 培训部sauna attendant 桑拿服务员 (F/B) Food and Beverage D. 餐饮部swimming pool attendant游泳池服务员 (HSKP)Housekeeping 客房部beautician Purchasing D. 采购部美容员barber/hair dresser 理发员 Recreation D. 康乐部masseur masseuse 按摩员 (ENG) Engineering D. 工程部presser 熨烫工 (SEC)Security D.保安部washer Human Resources D. 人力资源部洗涤工delivery boy/mail 客衣收发员Public Relations D. 公关部sales clerk 销售员 Sales D. 销售部financial controller 财务经理 Shopping Arcade商场chief accountant 财务主管财务部Financial D. accounting clerk Staff Canteen 员工食堂总帐报表员payable/receivable clerk 洗衣房往来结算员 Laundry Dep. property control general manager 总经理财产核算员cost control 行政办executive office 工资核算员purchasing manager executive secretary 行政办秘书采购经理food storeroom supervisor食品采保主管mail clerk 收发员food buyer 食品采购员bell captain 行李主管food receiver 电话总机主管chief operator 食品验fresh food store-man information clerk 问讯海鲜保管员dry food store-man 餐厅主管食品干货保管员 restaurant supervisor payroll master hostess 餐厅应接员劳资员personnel assistant 人事员餐厅开单员restaurant captain trainer 培训员 kitchen waiter 传菜员staff canteen 行政总厨executive chef supervisor员工食堂主管chief security officer 保卫部经理head chef 厨师长security office 炉灶厨师cook 保卫员director of fire center butcher 切配厨师消防中心主任fireman 消防员冷盘配菜员cold kitchen cook guard 西餐厨师门卫 chef patroller bartender 巡逻员酒吧调酒师chief engineer baker 面包房操作工工程部经理mechanician 机修工点心工pastry cook air-conditioning man 空调工 steward 餐具管事lift man 洗碟工dishwasher电梯工boilerman 厨房烧烤工锅炉工 grill chef plumber food hygiene 水电维修工食品检验员资深主管senior supervisorfloor butler 客房楼面值班员季节、月份、星期Thursday 春天Spring 星期四Friday Summer 夏天星期五Saturday Autuner 星期六秋天Sunday Winter 冬天星期天January 一月星期一MondayFebruary 二月星期二Tuesday 星期三Wednesday 三月March 8．9April 四月 September 九月October 十月May 五月November 十一月 June六月December July 七月十二月 August 八月常见病症flu(influenza) 流行感冒 retch 恶心a shot of 打一针 twinge 阵痛a touch of flu 有些染上流行感冒 allergic 医]过敏的, 患过敏症的absorbent cotton 药棉 abscess 脓肿ache 酸痛acupuncture针灸asphyxiated 酒精alcohol窒息body temperature anaesthetic 体温麻醉剂choking 阑尾炎憋气Appendicitis cold fits blood transfusion 阵冷输血convulsions bowel movements（stool）痉挛大便dizzy, vertigo complications 并发症眩晕 dull pain 隐痛便秘constipation 血球 fever 发热（corpusclered/whit）不断干咳hacking cough 泻肚diarrhoea咳痰hawking digestive system 消化系统缺氧消毒剂 hunger disinfectant无力葡萄糖glucose inertiainoculation 预防注射痒itching充血inflammation intravenous injection 静脉注射食欲不振loss of appetite 肌肉注射intra-muscular injection消炎片 sulfadiaine 阻塞obstructionmercurochrome 麻痹红药水 paralysis流鼻涕patent medicine pills running nose 成药丸 stomach trouble 剧痛胃病sharp pain eczema 休克shock湿疹 sore dermatosis 皮肤病一碰就痛stomach-ache arthritis 关节痛胃痛 back ache dislocation 堵闷suffocation腰疼发炎 fracture 骨折twitching 贫血anemia 骨裂disintegration of bonescardiogram 关节炎心电图 arthritiscerebral commotion 酒精中毒脑震荡 alcoholism食物中毒food poisoning cramps 抽筋避孕药呕吐vomit contraceptivebronchitis 支气管炎过敏症 alergosisinsomnia 医嘱s order doctor'失眠pink eye 红眼，火眼用量 dose远视传染性long-sightedness infectious近视小便unire short-sightednessnausea 恶心squint斜视 unconscious 不省人事 heart-stroke中暑动脉artery 防疫站 anti-epidemic clinic denta hospital asthma 牙科医院哮喘9 英语词汇．Hospital of Chinese medicine中医医院 in-patient department 住院部isolation ward 隔离病房Infectious disease hospital 传染病院lying-in room 产房 Institute of oncology 肿瘤研究院observation ward 观察病房 maternitas 产科医院Chinese academy of medical sciencespecial hospital 专科医院中国医学科学院结核医院 tuberculosis hospital中国小吃英文表达中式早點 Wonton soup 馄饨汤Pork intestine soup 烧饼猪肠汤 Clay oven rollsFried bread stick 油条 Pork thick soup 肉羹汤花枝羹 Fried leek dumplings 韭菜盒 Squid thick soup甜点Boiled dumplings 水饺蒸饺爱玉Vegetarian gelatin Steamed dumplings糖葫芦馒头 Tomatoes on sticks Steamed buns长寿桃 Longevity Peaches Steamed sandwich 割包饭团 Rice and vegetable roll Glutinous rice sesame balls 芝麻球 Hempflowers Egg cakes 蛋饼麻花 Horse hooves皮蛋 preserved egg 双胞胎咸鸭蛋冰类 Salted duck egg绵绵冰Soybean milk Mein mein ice 豆浆麦角冰Oatmeal ice 饭类地瓜冰稀饭 Sweet potato ice Rice porridge白饭紅豆牛奶冰 Red bean with milk ice Plain white rice 油饭 Glutinous oil rice Eight treasures ice 八宝冰 Tofu pudding 糯米饭 Glutinous rice 豆花卤肉饭Braised pork rice 果汁蛋炒饭 Fried rice with egg 甘蔗汁Sugar cane juice 酸梅汁地瓜粥 Sweet potato congee Plum juice类 Star fruit juice 杨桃汁面 Wonton & noodles Herb juice 馄饨面青草茶刀削面 Sliced noodles 点心Spicy hot noodles Oyster omelet 牡蛎煎麻辣面Sesame paste noodles Stinky tofu (Smelly tofu) 臭豆腐麻酱面Oily bean curd 油豆腐 Duck with noodles 鴨肉面Spicy hot bean curd 麻辣豆腐Eel noodles 鱔魚面Seafood noodles 乌龙面虾片Prawn crackerOyster thin noodles 牡蛎细面虾球 Shrimp balls 板条 Flat noodles Spring rolls 春卷Rice noodles 蛋卷Chicken rolls 米粉碗糕 Salty rice pudding 炒米粉 Fried rice noodlesRice tube pudding Green bean noodle 冬粉筒仔米糕红豆糕类汤Red bean cakeFish ball soup Bean paste cake 绿豆糕鱼丸汤Meat ball soup 糯米糕貢丸汤 Glutinous rice cakesEgg & vegetable soup Fried white radish patty 蛋花汤萝卜糕芋头糕 Clams soup Taro cake 蛤蜊汤Taiwanese Meatballs Oyster soup 肉圆牡蛎汤Seaweed soup 水晶饺紫菜汤 Pyramid dumplingsSweet & sour soup 酸辣汤 Rice-meat dumplings 肉丸01．11Dried tofu 豆干 Betel nut 槟榔其他 Hot pot 火锅Angelica duck 当归鸭Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下 P．P．C．（pour prender conge）辞行H．M．（ his majesty）陛下 P．R．（pour remercier）谨H．R．H．（his royal highness）殿下 Begum 贵夫人（印巴称呼）P．C．（pour condolence）吊唁 BO…波（对高级军官尊称）P．F．（pour feliciter）谨贺 P．P．（pour presenter）谨介绍皇帝陛下．M．(his imperial majesty) H．I 候复il vousplait） P．V．．（repondez s'R．S 尽快as soon as possible）ASAP（）谨此通知FYI（for your information ）网上聊天IRC（internet relay chat放松休息（R AND Rrest and relaxation） Burmese styles 缅甸称呼.His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人 (对总统，总理，外长，部长，大、公使和显要人物的His Excellency阁下)尊称；对王族，贵族，军人或低于部长的官员一般不用殿下（对亲王，王子，公主等到的称呼）His or Her HighnessHis Royal Highness 亲王殿下（对太子和直系王族的尊称）对英联邦系统常用于部长，大臣和议员的称呼HonorableMaung 貌（男人一般谦虚的自称）（特别）敬爱的Respected and beloved敬爱的Respected and dearSamdech 亲王（柬埔寨称呼）德钦（主人的意思）ThakinTheir Majesties King XX and the Queen 对国王和王后的称呼杜（对有地位妇女的尊称） Tu。
前厅专用英语词汇
前厅专用英语词汇1、ACCOMMLDATION 特指留宿的有关房间的种类及位置2、ADJOINING ROOM（邻近房）指两间房间连在一起3、ADV ANCE DEPOSIT（订金）客人为了确保能有房间而提前支付给公司的一笔押金4、ADV ANCE PAYMENT按照公司财务规定和有关规定，要求客人预先支付房费和可能的其它费用5、AMENITY公司免费向住店客人提供的一些礼品，如水果、鲜花或饮品等6、ARRIV AL指客人入住酒店的抵达日期7、A VERAGE ROOM RATE指所有住房的平均价格，它是前台的一个常用术语即ARR8、BILLING INSTRUCTION指非常详细的向客人收款的指令，如房费怎样付9、BLOCK（预先锁房）指为了把某间房能够保留下来，而提前把此房间在某日锁起来10、CANCELLATION（取消）指客人取消订房11、CHECK IN指客人登记入住酒店12、CHECK OUT指客人结帐离开酒店13、CONNECTING指两间房中有一扇门连通起来的房间14、CONFIRMATION（确认）指公司发给客人的一种十分详细的订房书面协议，承认客人在将来的某一天有权居住在本酒店15、CORPORATE RA TE（公司合同价）指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密16、CREDIT CARD（信用卡）指由银行签发一种可以作为交易的卡片，代替现金支付的凭证17、DEPARTURE指客人结帐离开的日期18、DOUBLE SALE/DOUBLE CHECK IN（双重出售）指两个没有关系的客人，被错误地安排入住同一房间19、DUE OUT（该走未走）指某个房间应该是空房，但到了中午十二点以后，客人仍没退租20、EARLY ARRIV AL（提前抵达）在下午两点以前到达酒店办理入住手续的客人21、EXTENSION（续住）经过批准后的客人延长居住22、EXTSION BAD加床，一般应收费23、FORCAST（预报）预先计算日后某一段时间的住房或其它计划24、GUEST FOLIO（客人帐单）指客人在酒店内消费的详细反映25、HOUSE USE ROOM（酒店自用房）它通常包括三方面的内容，A内部员工短期或长期使用客房，B客房短期用作仓库，C客房用作办公室26、HOUSEKEEPING（客房部）指负责清扫公共区域和客人房间卫生的部门27、HOUSEKEEPING REPORT客房部报表，指由客房部员工所做的人工检查出来的有关客房使用状态的报告，通常一天做三次28、JOIN IN指该房已有一个居住，后来又加进一个29、LOG BOOK记事本指本部门之间员工沟通的记录本，记录一天来任何需要通知的各种事情30、NET RATE（净价）指不含服务费的各种价格31、OUT OF ORDER（坏房）指因需要装修或进行大装修而不能出售的房间32、PACKAGE（包价）指一种包含房费、餐费或其它费用的价格33、PERMANENT ROOM（长包房）有两面的做做含意：A客人长期居住，B客人用作长期办公室34、RACK RATE（门市价）酒店公开的门市价（指房间）35、REGISTER（登记）指把一个客人变成为住店客人的过程36、REGISTRATION CARD：登记卡指客人入住酒店所必须填写的表格，通常包含以下内容：名字、入住日期、房价等37、ROOM CHANGE（转房）指客人从一个房间搬到另一个房间38、ROOM RATE指特别给予一房间而定下来的收费标准39、ROOM TYPE房间种类40、SHARE WITH（同住）指两个客人同住一间房41、TRA VEL AGENT（旅行社）指专门负责代办客人旅游，住房的机构42、UPGRADE（升级）指基于某些方面的原因，公司安排客人住高一档价格的房间，而仅收原来的价格43、V ACANT ROOM（空房）房间空的，且能马上出租的44、VIP（贵宾）即VERY IMPORTANT PERSON，由酒店规定的给予特别照顾的客人45、VOUCHER（凭证）通常指由旅行社发出的用于支付房间费用的收款凭证46、WALK-IN（步行者）客人进入酒店要求房间，但没有订过房47、FIT即FREE INDEPENDENT TRA VELLER散客48、GIT即GROUP INDEPENDENT TRA VELLERS团体49、BANQUET指大型的，正式的宴会50、COLLECT CALL（对方付费电话）指由受话人付款的一种形式51、CITY LEDGER（挂帐）指客人使用完酒店各种设施，但并不直接付款，而通过记帐以后一起计算52、DOUBLE LOCK双锁给双重锁住，使一般钥匙不能打开53、TED即ESTIMATED TIME OF DEPARTURE，估计的离开时间ETA即ESTIMATED TIME OF ARRIV AL，估计的到达时间54、LOST＆FOUND失物招领通指客房部员工负责保管的所有住店客人遗留下来的各种物品55、LATE ARRIV AL迟到指客人超过6：00PM还没有到达的房间56、LATE CHARGE指那些客人离店后才发现未付的各种必须要收的钱57、MASTER ACCOUNTS（总帐）特指为团体客人而设的帐单58、MTD即MONTH TO DATE 指当月累计总数59、MORNING CALL（叫早）指清晨的叫醒服务60、NO-SHOW（没到客人）指确认好的订房没有经过取消而没来61、ROOM STATUS房态指客房部规定的关于房间使用状况的含义，VC--V ACANT＆CLEAN OC--COOUPIED＆CLEAN OD—OCCUPIED＆DIRTY62、SKIPPER（逃帐）指客人没有付帐就离开酒店63、SUITE（套房）指由两个以上房间组成的房间64、TURN—DOWN SERVICE指由客房部员工为每个住房而做的开床服务65、DAY USE（白天使用的房）指客人使用不超过6：00PM66、DND（请勿打扰）即DO NOT DISTURB，指客人不希望别人打扰67、DOUBLE BED ROOM（双人房）有一张大床的房间68、TWIN BED ROOM（双人房）指一个房间有两张小床69、GUARANTIED（保证）指客人以预付定金或本公司函电确认订房，无论客人是否到店都要保留订房，而无论是否入住都要付房费70、DISCOUNT（折扣）指为争取更多的客人而给予的折扣71、LATE CHECK OUT 指客人要求延迟退房时间，一般会加收半日房租。
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酒店英语词汇大全
information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水
toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressing table 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smoke bell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶
ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费
cold and hot water taps 冷热自来水龙头central air-conditioning system 中央空调系统。