商务交流历年真题
BEC商务英语初级考试历年真题及答案6套
的加薪的方法，各位还是要辩证的看。要想人生第一份工作就找到自己满意的，是挺难，可 是以加薪为目的跳槽，也未必是什么明智的好办法。
31 题，太明显的定语从句，前面是 someone，那么当然填入表示人的关系代词 who。 32 题，in line with，和什么一致，固定搭配，在中级的选词版完型里常考到这个词组。 这句的意思是，找个一个愿意给你提供和你才能更加一致的薪水的人。 33 题，from me to me，时不时的。changing employers from me to me ，时不时的换 老板。 34 题，Irrespec ve of，同 regardless of 一样，后面接让步状语从句，不管我们对可能的 雇主研究的多么好，新的工作都是一个未知数。用 how well。 35 题，turn out to be，固定用法。 36 题，换工作，要么是个好的举措，要么将成为灾难。而我们大多数人这两种经历都 有。有这种经历，是过去完成时，用 have+done。 37 题，理解前后文意思。换老板不是件我们经常愿意做的事情，并且也不是一想要加 薪就要换老板。用 every me，表示每次要加薪就准备换老板。 38 题，这题有点难度，考验人的语法功底。首先这个句子是虚拟语气，We’d 是 we would 的缩写，而不是 we had。是表示对将来的假设，我们要承担更多的风险。所以用 would be。 39 题，比较明显的，view as，将什么视作什么。 40 题，和 circumstance 相关的词组，很容易想到 under/on some circumstance，在某种 情况下。
Component：one of several parts that together make up a whole machine, system etc Por on：a part of something larger, especially a part that is different from the other parts 这里强调 tes ng 是一个组成部分，没有说明特殊的地方，选 component。 28 题，对每个人未来的可能表现没有一个真正的衡量。选 measure。 29 题，fill a posi on，填补空位，fill 在这里的意思是 to perform a par cular job, ac vity, or purpose in an organiza on, or to find someone or something to do this 。不能选 occupy，因为 occupy 更强调人的一种主动，而这里只是客观说某个需要填补的职位。 30 题，in the business of，也是一种固定的说法，在什么的过程中。很多场合都可以使 用。可以多看几个例句： We’re in the business of s mula ng the economy （By Obama） Energe cs is a specialist management consultancy in the business of climate change
历年BEC商务英语高级考试真题汇总大全
历年BEC商务英语高级考试真题汇总大全为了让大家更好的预备商务英语BEC考试，我带大家整理一下剑桥BEC商务英语考试高级真题,下面我就和大家共享，来观赏一下吧。
历年BEC商务英语高级考试真题(01)The Negotiating TableYou can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their??behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.外语学习网The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because one of them usually begins by saying “no”. However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down sothat the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.历年BEC商务英语高级考试真题(02)1 Genuine feedback would release resources to be used elsewhere.2 Managers are expected to enable their staff to work effectively.3 Experts are unlikely to facilitate a move to genuine feedback.4 There are benefits when methods of evaluating performance have been negotiated.5 Appraisals tend to focus on the nature of the face-to-face relationship between employees and their line managers.6 The idea that employees are responsible for what they do seems reasonable.7 Despite experts’ assertion, management structures prevent genuine feedback8 An increasing amount of effort is being dedicated to the appraisal process.APerformance appraisal is on the up and up. It used to represent the one time of year when getting on with the work was put on hold whileenormous quantities of management hours were spent in the earnest ritual of rating and ranking performance. Now the practice is even more frequent. This of course makes it all the more important how appraisal is conducted. Human resources professionals claim that managers should strive for objectivity and thus for feedback rather than judgement. But the simple fact of the matter is that the nature of hierarchy distorts the concept of feedback because performance measure are conceived hierarchically. Unfortunately, all too many workers suffer from the injustices that this generates.BThe notion behind performance appraisal- that workers should be held accountable for their performance-is plausible. However, the evidence suggests that the premise is wrong. Contrary to assumptions appraisal is not an effective means of performance improvement- it is judgement imposed rather than feedback, a judgement imposed by the hierarchy. Useful feedback , on the other hand, would be information that told both the manager and worker how well the work system functioned, and suggested ways to make it better.历年BEC商务英语高级考试真题(03)In the last few years, managers throughout industry have seen more changes than many of them could have expected to see in their entire working lives having to communicate information which often leads to feelings of insecurity has become a key activity. From being regarded as relatively unimportant in many companies , management employee communication has become a central corporate need.Concordia International provides a good example of a company that has adjusted well to the changing needs for communication . since 1995 , Concordia has been turned inside-out and upside-down, to ensure that it is a marketing –led, customer-responsive business, one that looks outwardsat customers and competitors, rather than inwards at its own processesand the way things were done in the past. In the last eight years, Concordia has reduced its workforce by more than 80.000 people - or 35% -on a voluntary basis, with further downsizing anticipated.From being an engineering company, Concordia is now remaking itself as a service company. The role of employee communication in sucha context is to build people’s self-confidence, to persuade them that, although it is inevitable that the changes will go ahead, they also bringwith them new opportunities for employees. However, this is not an easy task. People tend to be skeptical of these claims and to feel that they are losing touch with the company they have worked for over many years. This is understandable, since many of the old certainties are being swept away , including the core activities of the company they work for. Above all , they have had to face up to the fact that they no longer have a job历年BEC商务英语高级考试真题(04)There is a commonly held view that the only way to get (0) decent pay increase is to move on: to go out into the job market and find someone (31) is prepared to pay you a figure more in line (32) the talents you can offer. Whilst changing employers from time (33) time is something we probably all need to do to advance our careers in the directions we want them to take, it is nevertheless an activity that carries quite definite risks. Irrespective of (34) well we research prospective employers, a new job is still largely a step into the unknown . It may turn (35) to be a good move or it could prove to be a complete disaster : mostof us (36) had experience of both. The point here, though, is that changing employers is not something we want to be doing all the timeand certainly not (37) time we feel the urge for better pay . We’d (38) taking more risks than we needed to just to achieve a pay rise. Getting a pay rise should always be viewed (39) a serious business. There are no quick fixes or gold methods with “ guaranteed “ results. Quick fixes only serve to trivialize the issues and could (40) some circumstances get youinto very serous trouble indeed.考试用书答案及解析关于加薪的文章，教你怎么样实现加薪。
BEC商务英语初级考试历年真题及答案6套
BEC商务英语初级考试历年真题1 The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting.??Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or ability￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any other tool employed in the (30) of recruitment.21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affair《The scientific approach to recruitment》，招人的科学方法。
国际商务英语历年真题及答案
Ⅰ. Translate the following words and expressions from English into Chinese. (10%)1. in a detour 迂回2. competitive devaluation 竞争性贬值3. consignor 寄售人4. customer mobility 客户流动性5. escape clauses 豁免条款6. share holders 股东7. potential loss 潜在损失8. carrying vessel 运载船只9. negligent 粗心大意10. specific duty 从量税Ⅱ. Translate the following words and expressions from Chinese into English. (10%)11.债权国The credit country12.国际合同International contract13.定期付款/分阶段付款Term payment14.被保险人The insured15.人口计划The population plan16.特惠税The preferential duty17.基础设施项目Infrastructure construction project18.装箱单Shipping list19.破产Disrupted20.土地和劳动力Land and labor forceⅢ. Match the words and expressions on the left with the explanations on the right. (10%)21. facilities( d )a. the price or cost of transportation22. premises( g ) b. easily to go bad23. middleman( f ) c. not to do something that has been arranged or decided upon24. perishable ( b ) d. something designed, built or installed to serve a specificfunction or perform a particular service25. access( j ) e. the act of paying a bill, debt, charge, etc.26. controversy( i ) f. trader through whom goods pass between the producer andthe customer27. carriage( a ) g. a tract of land including its buildings28. settlement( e ) h. an official group of persons who direct or supervise someactivities of a firm29. board( h ) i. public argument about something which many peopledisagree with30. cancel( c ) j. a way by which a place, esp. property can be reached orentered or usedⅣ. Make brief explanations of the following terms or give the full name of the abbreviation in English. (10%)31. term draft 远期汇票A draft which requires to pay after sight or in a given period of time after representation of relevant documents.32. transferable credit 可转让信用证Credit which can be transferred to other parties during the transportation of goods.33. direct quote 直接报价A certain amount of foreign currency, usually one unit or one hundred unit, is marked with equivalent amount of homecurrency.34. acquisition 收购Buying existing facilities35. GA TT 关税和贸易总协定The General Agreement of Tariff and Trade.V. Answer the following questions in English. (20%)36. What are the five major modes of the modern freight transportation system?Water, air, road, rail, pipeline37. What do “valued” policies mean?Valued policies mean that a country provide investors with preferential policies for insured return in order to attract foreign investment.38. What is the purpose to establish GSP(the Generalized System of Preference)?The purpose of GSP is to help development of developing countries by provide tariff concession to them.39. What is the relationship between MNEs and their host countries?The relationship of MNEs and their host countries is interdependable and interactive.Ⅵ. Translate the following into Chinese. (15%)40. The Bank for International Settlement (BIS) is a unique institution. Many of its operations are of types normallyperformed by a commercial bank, but it is owned principally by central banks, and managed by central banks and its principal customers are central banks. The objects of BIS are to promote the cooperation among central banks and to provide additional facilities for international operations.国际结算银行是一个独特的机构。
国际商务谈判自考题-3_真题(含答案与解析)-交互
国际商务谈判自考题-3(总分100, 做题时间90分钟)一、单项选择题(在每小题列出的四个备选项中只有一个是符合题目要求的。
)1.若对方对本次交易的行情不了解，则己方可选择______A．后报价B．先报价C．根据实际情况确定D．无所谓顺序SSS_SIMPLE_SINA B C D分值: 1答案:B本题主要考查的知识点是国际商务谈判中先报价的优点。
在对方对本次交易的市场行情不太熟悉的情况下，先报价的好处就更大，因为这样可以为谈判划定一个基准线。
同时，由于己方了解行情，还会适当掌握成交的条件，对己方无疑利大于弊。
2.下列策略中属于迫使对方让步的策略是______A．利用竞争B．权力限制C．以攻对攻D．示弱以求帮助SSS_SIMPLE_SINA B C D分值: 1答案:A本题主要考查的知识点是迫使对方让步的策略。
迫使对方让步的策略有三种：利用竞争、软硬兼施和最后通牒。
故答案选A。
3.在让步的最后阶段一步让出全部可让利益的方式是______A．坚定的让步方式B．一次性让步方式C．特殊性让步方式D．等额让步方式SSS_SIMPLE_SINA B C D分值: 1答案:A本题主要考查的知识点是国际商务谈判中的让步方式。
在让步的最后阶段一步让出全部可让利益，可使对方感觉一直没有妥协的希望，因而被称做坚定的让步方式。
4.谈判中最为普遍采用的一种让步方式是______A．等额地让出可让利益的让步方式B．先高后低，然后又拔高的让步方式C．小幅度递减的让步方式D．从高到低再到微高的让步方式SSS_SIMPLE_SINA B C D分值: 1答案:C本题主要考查的知识点是国际商务谈判让步方式中最为普遍采用的一种方式。
小幅度递减的让步方式比较自然、坦率，符合商务谈判讨价还价的一般规律。
先以较大的让步作起点，然后依次下降，直到可让的全部利益让完为止。
这种让步策略往往给人以和谐、均匀、顺理成章的感觉，是谈判中最为普遍采用的一种让步方式。
电子商务师历年考试真题(含答案)nd
电子商务师考试试题（含答案）一、单项选择题1．一笔电子商务交易能否顺利开展的核心和关键问题是（B ）A.交易额大小问题B.交易的安全性问题C.物流问题D.信息畅通问2．下列关于SSL协议的说法不正确的是（ B ）A.包括SSL记录协议与握手协议两的协议子层B.它的中文含义是安全电子交易C.SSL安全技术在互联网服务器和客户机间提供了安全的TC/I通道D.SSL可用于加密任何基于TC/I的应用3．我国现行法律体系对于电子合同的有效性的态度是（A ）A.予以肯定的B.否定的C.没有这方面的规定D.根据具体情况具体判断4．下列关于电子合同的说法正确的是（ ABCD）。
A.电子合同的通过计算机网络系统订立的、以数据电文的方式生成、储存或传递的合同B.电子合同根据标的不同可以分为信息产品合同和货物贸易合同C.电子合同不可以像传统的合同一样进行签字和盖章D.购买音乐碟片时所签的电子合同属于有形信息产品合同5．关于JavaScript，正确的说法有（ABCD ）。
（A）JavaScript是SUM公司开发的一种脚本语言(B) JavaScript的兼容性和可移植性都较好(C) 使用JavaScript既可编写客户端脚本，又可编写服务器端脚本(D) JavaScript广泛应用于Ｗeb页面的程序编程6．（）不是视频文件。
（A)4（A）jpg文件（B）avi文件（C）mov文件（D）mpg文件7．下列HTML标记中，属于非成对标记的是（A ）。
（A）<li> （B）<ul> （C）<>（D）<font>8．Internet上的信息传输协议不包括（C）。
（A）Telnet （B）FT （C）BBS （D）HTT9．下列关于电子签名特点的描述不正确的是（D）。
A、对电文完整性提供可靠的保证B、对签名持有人而言独一无二C、以电子形式存在D、通用方法制造并附在数据电文中10．寄生病毒、覆盖病毒和伴随病毒是属于（）。
BEC商务英语高级考试历年真题
BEC商务英语高级考试历年真题BEC商务英语高级考试历年真题(1)Time for a new career“losing your job isn’t the end of the world: it gives you’re the chance the a new beginning (0) says Caroline Poole, 30, Who was made redundant (31) her role as head of marketing campaigns with an insurance group two years ago. The news was a blow, especially after a successful nine-year career with the business, but she was determined to see redundancy (32) a positive force for change.(33) it seemed a tough lesson at the time, redundancy was the catalyst that redirected my career, “ says Caroline “It gave me the break I needed to understand (34) my career objectives lay.”Working with a consultant, Caroline explored a number of work options that oppealed to her. She also took advantage of workshops on issues (35) as setting up your own business, and managing your finances.A key consideration for her was (36) easy it would be to balance working in London with home life 100 kilometers away.She was encouraged to network (37) other marketing professionals and via this route made contact with a communications agency. She took time out to go travelling , and on her return was offered a role in theagency. (38) was proof to her that she still had marketable skills.Two years (39) from redundancy, Caroline is planning another career break . “ T he experience of redundancy has made me view my options with more confidence. I now know that I can dictate my own career path, even (40) it were to mean resigning first and then taking time to find the right direction” she says.填词版的完形填空，关于失业之后该如何开始新的职业生活的。
bec中级真题四及答案解析
bec中级真题四及答案解析BEC中级真题四及答案解析BEC（商务英语考试）被广泛认可为商务领域的英语语言能力证书，帮助考生提高商务沟通与交流能力，提升在国际商务环境中的竞争力。
在备考BEC考试过程中，熟悉BEC中级真题及其答案解析是至关重要的一步。
BEC中级真题四是考察商务课程的学习成果，涵盖了商务词汇、商务知识、商务写作等方面的内容。
通过解析真题，我们能够深入了解考试的出题规律，从而更好地备考。
第一部分：听力理解BEC中级真题四的听力部分包含多个案例，每个案例有两个问题。
听力部分主要考察考生对商务会议、电话交流和商务报告等场景的理解能力。
在备考过程中，建议多听商务英语材料，培养对口语速度和语调的适应能力。
第二部分：阅读理解BEC中级真题四的阅读理解部分包括多篇长文，每篇文章后面有三个问题。
阅读理解考察考生对商务文本的理解能力，包括对文章主旨、细节、推理和态度等方面的理解。
在备考过程中，注意培养总揽全文和快速定位细节的能力。
第三部分：商务写作BEC中级真题四的商务写作部分要求考生根据提示写一封商务信函。
商务写作考核考生的书面表达能力，要求考生在规定的字数内准确、简洁地表达主要内容。
在备考过程中，建议每天写一些商务信函，熟悉常见的商务写作模式和用语。
第四部分：商务口语BEC中级真题四的口试部分要求考生进行一次商务谈话。
商务口语考核考生的口头表达能力，要求考生在规定的时间内清晰、流利地表达自己的观点。
在备考过程中，建议多进行商务对话练习，提高口语交流的能力。
通过对BEC中级真题四的分析，我们可以发现其中蕴含了一些备考的窍门。
首先，密切关注商务英语材料，多听、多读、多写商务文本，熟悉商务用语表达方式；其次，加强对商务词汇的积累，掌握常用商务词汇的发音、拼写和用法；再次，培养良好的阅读和听力策略，提高快速定位信息和听取关键信息的能力；最后，通过刻意练习商务写作和口语，培养良好的书面表达和口头表达能力。
总结一下，BEC中级真题四及其答案解析是备考BEC考试不可或缺的资料。
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2002年 7 月高等教育自学考试中英合作商务管理专业与金融管理专业商务交流试题（课程代码0798）( 考试时间l50 分钟.满分l00分)注意事项:1．本试题包括必答题与选答题两个部分,必答题60 分,选答题40 分。
必答题为一、二、三题，每题20 分。
选答题为四、五、六、七题，每题20 分，任选两题回答，不得多选，多选者只按选答的前两题计分。
60 分为及格线。
2．用圆珠笔或者钢笔按题号把答案写在答题纸上，不必抄写题目。
3．可使用计算器、直尺等文具。
第一部分必答题 ( 满分 60 分 )( 本部分包括第一、二、三题，每题 20 分 )案例——康氏冰淇淋康先生是一位中国企业家，他从五十年代起开始建立和经营自己的乳制品工厂，主要产品是冰淇淋，产品销往甘肃、宁夏、陕西、内蒙古和新疆等地。
目前，康家的企业面临来自国外企业（如和路雪和雀巢）的竞争，康家的企业必须努力抗衡这种挑战。
最近，他们为产品作了大量的宣传工作，重新设计了产品包装，加强了对产品的优良和严格的卫生标准的宣传。
康先生有两个儿子——康含和康成，他们都在自家的企业工作，康含是市场业务部经理，康成是整个工厂的生产总管。
康先生决定于2001年底将企业的日常业务交给他的两个儿子办理。
近来，他潜心观察儿子是如何处理管理工作的，他要确保其开创的事业能够继续下去，确保他们的产品继续保持在当地冰淇淋市场中的领先地位。
经过三个多月的观察他发现了以下几个问题：康成非常善于与员工个别沟通，大家似乎都很尊敬他。
但是，如果要康成承担企业更多的管理职责，他应该学会让车间生产主管独立承担工作责任。
康成长期以来习惯于强有力的集权型领导，因而各车间生产主管在独立从事领导职责时显得缩手缩脚。
最近，康成外出休假，他父亲注意到在儿子度期假期间，各车间的生产状况明显滑坡。
康先生召集车间生产主管开会分析这一问题，康先生通过观察明白了其中的原因：通常情况下，当康成在场时，中层干部很少有机会发展和实施管理才能；当康成不在场时，他们就变得无所适从，对于生产线上的问题，他们争吵不休，互相指责，而无法协调解决。
康成回来后，对四个车间缺乏沟通、喋喋不休争吵的局面也感到困惑不角，车间领导之间、领导与下属之间、各车间员工之间都在相互埋怨。
康含对促进市场业务有许多好的想法,他能够出色地领导由12人组成的销售部门.最近,他决定扩展市场工作的范围,加强对大零售商的宣传工作,这些大零售商是可以大量定货的客户.康含与康成一样擅长与人个别交谈,但是目前的工作职责要求他越来越多地在公众面前进行演讲或演示,对此他就显得不那么自信了. 康先生还知道,他的两个儿子还需要提高交流技能,学会相互合作以便共同制定业务计划;学会与银行打交道;学会与股东沟通,并建立良好的关系. 下表显示了公司过去两年各种品种冰淇淋的销售情况.(单位:千元)2000年 2001年 冰蜜 2158 2789冰点 678 883乳香 1323 1018冰梦 1444 1569合计 5603 6259根椐案例回答第一、二、三题.一、 本题包括1-2二小题,共20分.康先生发现生产部门存在内部交流的问题:1.请列出案例中生产部门在内部交流方面存在的问题;(5分)答；康成长期以来习惯于强有力的集权型领导，因而各车间生产主管在独立从事领导职责时显得缩手缩脚。
2.向康成提出改进内部交流工作的建议:(1) 分析车间生产主管之间存在的交流问题,并提出相应的改进措施;(5分)此部分包含两大问题：存在的问题及改进措施，同学在回答的过程中仅仅回答了其中的一个方面，不够全面！平时工作实行相互协作、在管理质量与成员之间沟通都有问题、缺乏溝通，沒有制定各主管的职责范围、各主管之间各持已见。
各部门只考虑到自己部门，没有从大的范围考虑事情，导致纠纷。
各生产主管之间意见聚难以达成一致、放权给他们，让他们有自主沟通的权利和承担出问题的义务、让车间生产主管独立承担工作责任、加强沟通且明细他们各自己的职责。
(2) 分析车间生产主管与下属之间的交流的问题,并提出相应的改进措施;(5分) 康成回来后，对四个车间缺乏沟通、喋喋不休争吵的局面也感到困惑不角，车间领导之间、领导与下属之间、各车间员工之间都在相互埋怨。
中层干部很少有机会发展和实施管理才能生产主管未注意人员培训。
康成直接与员工进行个别沟通，忽略车间领导的作用下属缺少独自作业及自主安排的机会。
基层缺少权力他们互相指责，没有互相理解通常情况下，当康成在场时，中层干部很少有机会发展和实施管理才能；当康成不在场时，他们就变得无所适从，对于生产线上的问题，他们争吵不休，互相指责，而无法协调解决。
康成回来后，对四个车间缺乏沟通、喋喋不休争吵的局面也感到困惑不角，车间领导之间、领导与下属之间、各车间员工之间都在相互埋年度 销 售额品 种怨。
(3)提出若干措施以改进车间之间的交流,促进团队合作.(5分)提高交流技能,学会相互合作以便共同制定业务计划;学会与银行打交道;学会与股东沟通,并建立良好的关系.发表意见箱，加强沟通、权责要明确职责明确，分工具体，让职员发表意见并予以采纳，加强职员的交流把集权型改成分权型明细车间的各种职责，发表意见，采纳好的建议并给予一定的奖励，鼓励员工积极参与。
我的改善措施有；1.把集权改授权2.要明确上下级的责任制3.每个部门都要加强培训部门之间的关系1.各领导层给予适度的授权。
让下属有独自处理锻炼的机会。
2.当各部计上心来出现问题，注重各专业部门开会沟通。
二、本题包括3-4二小题,共20分.康含需要向股东们演示公司近两年的销售情况:3.画出一个条形图,显示近两年有关产品的销售情况.(10分)见书本上视图交流具体的作图要求4.为帮助康含作好在公众面前的演讲,向他提出10个改进演讲效果的建议.(10分) （围绕下面几个方面作答均可）1．专心投入(Commit Yourself)2．分析听众(Analyze Your Audience)3．整理思路(Organize Your Thought)4．优化视听(Think Sight and Sound)5．排练准备(Practice)6．放松心情(Relax)7．以此为乐(Enjoy)课本的172页提高听众的兴趣，捕捉注意营造气氛，使听众与你一致简述演讲的目的和要点稳定情绪，增强信心分清要点，逐一讲解陈述观点，提供论证注意衔接，承上启下穿插幽默，掌握气氛讲题与听众利益挂钩准备提问与相反意见1.做好演讲前的准备(数据采集,所需的道具)2.放松心态3.演练4.利用肢体语言5.微笑6.采用互动交流,引入大家的兴趣7.注重自己的语速.语调8.注视听众9.利用投影仪\磁板,展示数据对比图,增加视觉效果.10.收集意见,设定目标.确定行动方案!三、本题包括5-6二小题,共20分.5.替康含写一封信,向公司股东致谢,感谢他们出席康含主持的公司情况介绍会.(10分)见复习指导书（注意格式和信的内容）6.与口头交流相比,在加强业务联系时书面交流有哪些不足之处.(10分)书本230-231页第二部分选答题(满分40分)(本部分包括第四、五、六、七题,每题20分.任选两题回答,不得多选,多选者只按选答的前两题计分.)四、本题包括7-8两个小题,共20分.写一个简短的报告,在报告中解释:7.(1)发送报告前进行编辑的重要性,(4分)(2)陈述报告的基本结构.(6分)8.列出编辑或修改报告的过程.(10分)见书本318页五、本题包括9-10二个小题,共20分.9.你的公司业务涉及十个不同地区,请你准备一份会议议程,该会议的主题是讨论在公司内部采用电话会议的优点和缺点.(10分10.准备5张胶片,说明在召开电话会议是应考虑的五个方面(包括电话公议的定义、优点、缺点、注意事项和有关建议).(10分)电话会议的优点:1.速度快;2.即使人们不能相见，它也可使人们相互谈话;3.不受距离限制,4.成本，5.即时六、本题包括13-15三个小题,共20分.11.请从4个方面说明为什么采用视觉辅助手段可以有效地加强交流.(8分)12.说明在准备作演示时应考虑的4个方面.(12分)七、本题包括13-15三个小题,共30分.13.倾听者可以采用非语言反馈的方法,告诉讲话人他们正在认真倾听,请列出三种这样的方法.(6分)14.在交流过程中确认讲话人的观点是十分重要的,列出三种作为倾听者用来确认讲话人观点的重复用语.(6分)15.倾听者可以用一些问题自我检查,以判断自己是否是一个好的倾听者,列出四个这样的问题.(8分)15.倾听者可以用一些问题自我检查,以判断自己是否是一个好的倾听者,列出四个这样的问题.(8分)1.点头以去先赞同2.以提问方式确认代表所说的意思3.重复代表所说的话，以表示理解了代表的意思4.不要打断代表的讲话5.在多数量时间里，让代表讲话6.始终关注代表，不要走神。
2003 年 10 月高等教育自学考试中英合作商务管理专业与金融管理专业商务交流试题（课程代码0798）( 考试时间l50 分钟.满分l00分)注意事项:1. 本试题包括必答题与选答题两个部分, 必答题60 分, 选答题40 分。
必答题为一、二、三题, 每题20 分。
选答题为四、五、六、七题, 每题20 分, 任选两题回答, 不得多选, 多选者只按选答的前两题计分。
60 分为及格线。
2．用圆珠笔或者钢笔按题号把答案写在答题纸上, 不必抄写题目。
第一部分必答题 ( 满分 60 分 )( 本部分包括第一、二、三题 , 每题 20 分 )在回答第一部分的问题之前，请先阅读下面的案例( 本案例纯属虚构) 深圳华兴科技公司座落在深圳南山科技园区。
华兴科技是一家高速发展的公司, 其业务包括程控电话交换机和通讯设备的制造等。
华兴抖技是一家民营企业, 有11000 多包员工，公司的员工大多数都是年轻人, 平均年龄只有27 岁，其中85% 以上都有本科文凭，因为公司经营的技术性恨强，要求员工具备一定的学历。
公司的创办者是赵志毅, 他于1988 年与几个朋友一起创办了这家公司。
他们最初从香港进口通讯设备，当时并没有料到这个市场发展这么快。
目前，这家公司在全国有33 个销售分支机构和35 个服务中心，并在北京和上海设有研发机构。
目前，华兴可以自豪地宣布，他们已经开发了自己的产品，拥有自己的技术、公司每年将销售收入的10%用于研发，从事研发的员工达40%.，而且，这个投入水平还在不断增长。
赵志毅希望公司能保持这种增长的势头，并发展成为中国最具创新性的通讯公司之一。
为了能使公司实现这一目标，对赵先生来说，继续发展公司的研发项目、开发新的系列产品与系列服务是十分重要的。
赵先生意识到：因为公司研发项目的数量在大幅增加，难度也在不断加大。