Interview Skills
Interview Skills面试技巧
Interview & Selection Skills By Carol Ma
结构化面试
判断力/ 判断力/解决困难的能力
策划/ 策划/组织能力 专业知识 说服力 职业兴趣
岗位素质能力
沟通能力
仪表着装 主动性
解决问题的能力
Interview & Selection Skills By Carol Ma
面试类型—面试结构与形式 面试类型 面试结构与形式
• 一对一面试 • 系列式面试 • 小组面试
Interview & Selection Skills By Carol Ma
面试座位的安排方式
Interview & Selection Skills By Carol Ma
通用面试流程RACE结构 结构 通用面试流程
行 为
（1）K\S\A整合； 整合； （2）与绩效有关联； （3）行为可观察可测量； 行为可观察可测量； （4）行为可以通过培训提高
知识
技能
职业素 养
--By David•C•McClelland --By
Interview & Selection Skills By Carol Ma
能力素质应与岗位要求有机结合
伯乐选种马 观人于细致
知能识其心 察人于无形
Interview & Selection Skills By Carol Ma
面试方法-行为描述法的原则 面试方法 行为描述法的原则
S---Situation ( 情况 ) T---Task ( 任务 ) A---Action ( 行动 ) → 应聘者所采取的行动 R---Results ( 结果 )→应聘者的行动所带来的结果 →
关于面试技巧Interview Skills
关于面试技巧Interview Skills技巧Interview SkillsCollege is an important stage in one’s life, during this period, students will learn how to prepare for their future. When they graduate from college, they need to get many job interviews to pick out the favorite job. It needs some skills in order to impress the employer.大学是人一生中重要的时期，在这个时期。
学生学会为将来做准备。
当他们从大学毕业的时候，他们需要在众多的面试中挑选出最喜欢的工作。
为了给面试官留下好印象，这需要一些技巧。
First, you need to prepare some answers for the possible questions. As we all know, the employers like to ask to some questions to test you, like introducing yourself, what is your opinion about the job position. You’d better prepare some answers for them, if you can not react right way, your hesitation makes employers think that you are not ready forthe job position.第一，你需要准备一些可能问到的问题的答案。
众所周知，面试官喜欢问一些问题来测试你，比如介绍你自己，你对于职位的看法。
职场英语 English interview skills
职场英语 English interview skills q： can you sell yourself in two minutes？ go for it. （你能在两分钟內自我推荐吗？大胆试试吧！）a： with my qualifications and experience, i feel i am hardworking, responsible and diligent in any project i undertake. your organization could benefit from my analytical and interpersonal skills.（依我的资格和经历，我觉得我对所从事的每一个工程都很努力、负责、勤勉。
我的分析能力和与人相处的技巧，对贵单位必有价值。
）q：give me a summary of your current job description. （对你目前的工作，能否做个概括的说明。
）a：i have been working as a puter programmer for five years. to be specific, i do system analysis, trouble shooting and provide software support. （我干了五年的电脑程序员。
详细地说，我做系统分析，解决问题以及软件供应方面的支持。
）q：why did you leave your last job？（你为什么离职呢？）a： well, i am hoping to get an offer of a better position. if opportunity knocks, i will take it.（我希望能获得一份更好的工作，如果时机来临，我会抓住。
）a：i feel i have reached the “glass ceiling” in my current job. / i feel there is no opportunity for advancement. （我觉得目前的工作，已经到达顶峰，即沒有升迁时机。
面试技巧 interview skills
Interviewing is a learned skill, and there are no second chances to make a great first impression. So let’s look at the following moive to enhance your interview skills.Preparation before Interview: A light make-up is appropriate. Whether you wear a suit or something less formal depends on the company culture and the position you are seeking. For most interviews, a suit is the appropriate attire. The interviewee need to prepare for resume, and should arrive in 10 minutes earlier.Etiquette of knocking door: the formal way is knocking door 3 times long and 2 times short.Greeting etiquette: the formal greeting way is natural and easy.Etiquette of walk-posture: the formal way to walk is holding your head high and chest out, this seems to be in high spirit and full of confidence. Walk on a straight line, the main part of the body should be a little forward, the head must be ahead, the eyes should look forward with the smile face. Upper body is upright and shoulders is flat, shaking arm harmoniously, the swing scope of shaking arms is about 45degrees. It couldn’t be smaller or bigger. The step should be about 40 to 45 centimeter. The female should walk in a line ,never shake your hip, look around and put your hand into pocket.The etiquette of handshake: When we shake hands with others, we should use the right hand. The time of handshake is about 2 to 3 seconds, it is too bad to catch people’s hand long time. When you shake hands with women and someone, the time is about 1 second. However, it is impolite to refuse the others’ initiative handshake. Of course, the smile face should be with your handshake, and show our greeting. There are something important need to pay attention when we shake hands. We need to look at the others’ eyes with smile, hand must be clean ,nails should be trimmed, the power should be moderation. However , when the others’ hands are dirty or wet, we can refuse to shake hands, and we need to explain it and show apology.Etiquette of standing posture: When we stand, the upper body should be upright, through the chest out and receive the abdomen, the shoulders keep flat sways naturally, the waist keep straight, two legs keep straight closely. When female stand, two feet show “v”, heels should be close. If the female feel tired ,they can backward half step, remember that never to deviate feet too big.Etiquette of sending resume: When send a resume, upper body should be a little forward, be sure of that each interviewer have one, show respect with our two hands to send resume. The middle is first, the right is second, the left is final. The front of resume should face interviewer, not ourselves.Etiquette of sitting posture: When we sit, we should be light and slow. The upperbody must be straight, the main part of body need to be straight down, spine and waist keep straight, chest out, shoulders keep relax naturally. The hands put on knees, the legs keep close, eyes look forward straight with smile. And never to be full of chair, bend forward and backward and shake legs and feet. And lazy action is forbidden, such as pulling cloth, playing fingers, clean hairs up.Etiquette of talking:When we talk with the interviewer, we need eye-contact to show respect. The talking voice need to be proper. There are four forbidden rules need to be attention: we cannot interrupt interviewer’s talking, we don’t need supply the interviewer, we cannot correct the interviewer’s mistakes, we cannot query interviewer. When we talk, our action need to be careful. Remember that never to be hesitate and avoid the eye-contact, this is in confident.Forbid us to cottoning up to interviewers.We need clear voice, balanced intonation and speed when interview. It shows people physiological quality and literary quality.In order to avoid some embarrassing action, such as sneeze, we need to say sorry to ease the embarrassing atmosphere.Etiquette of smile:Smile is the basic etiquette .True smile can make people who come from different culture close and create a good atmosphere to communicate.The end of interview: Stand up lightly and put the chair back to the original position. Shake hands with the interviewer politely and show thanks.Say good bye to the interviewer.。
interviewskill面试技巧
测验、初试
对
照 职
人力资源部面试
位
说 用人部门面试
录 用
明
人
书 ，
高层管理者面试
员
甄
选
背景调查
人
员
身体检查
interviewskill面试技巧
试玉要烧三日满，辨才需待七年期
PPT文档演模板
interviewskill面试技巧
合适人员=能持续保持好的表现+ 留在公司一段时间
PPT文档演模板
interviewskill面试技巧
u 简历可以让您了解到应聘者的工作经历和 教育背景。
u 从这些信息可以判断哪些应聘者不符合最 起码的工作要求。
n 运用有效的面试技巧
u 短时间内对方的技能、个性等与工作相关 的因素进行考察并做出结论。
PPT文档演模板
u 面试帮助你发现应聘者在现实情形的行为， 所获得的信息是招聘决定的重要依据。interviewskill试技巧•提出行为性问题
理论性
您将怎样说服一个在某项 重要决定上与您持有不同 观点的人？
行为性
请您举一个例子，您曾经 怎样说服一个不赞同您的 决定的人？
PPT文档演模板
interviewskill面试技巧
理论性和行为性面试问题的比较
理论性
行为性
当工作中发生一些预料不到的 变化时，您是否愿意接受这些 变化?
PPT文档演模板
interviewskill面试技巧
招聘前
当公司内部有职位空缺时,HR会 怎么做?
PPT文档演模板
interviewskill面试技巧
招聘流程
PPT文档演模板
interviewskill面试技巧
英语面试技巧技术介绍
VS
Video recording
Record yourself answering interview questions and review the recording to identify any weaknesses or improvement areas This will help you improve your interview skills and identify any bad habits
questions about, ask for clarification
Improving feedback
Identify actionable items
Determine which feedback is actionable and which ones are not Focus on improving areas that are within your control
Understand the job requirements
Analyze the job description and understand the responsibilities, skills, and experience requirements for the position This will help you prepare better for the interview and show that you are suitable for the job
03 Follow up after the interview
Thank you for the interview opportunity
Express graduation: A follow up email or letter is a great way to express graduation for the opportunity to interview Use a formal tone and customize the message to fit the company culture
Interview Skills
Why don’t you tell me about yourself? What are your major strengths and weaknesses? What sort of pay do you expect to receive? How does your previous experience relate to the job we have here? What are your plans for the future? What will your former employers say about you? Why are you looking for this sort of position, and why here? Why did you leave your last position? How do you react to criticism? Why should I hire you?
What is the employer looking for?
Job skills and transferable/adaptable skills Flexibility Dependability Teamwork Productivity Creative Thinking and Problem Solving Organizational Skills & Leadership Skills Communication/Customer Service Ability to continuously learn
/od/interviewquestionsans
wers/a/interviewquest.htm /od/interviewsnetworking /u/jobinterviews.htm
JobInterviewSkills
Job Interview SkillsPreparing for the interview1.Make a good first impression给对方留下良好的第一印象Preparing for the interview3. Sell yourself to the company进行自我推销Preparing for the interview5. Show loyalty to previous employers or teachers and professors 表现出对以前的雇主、老师或教授的忠诚Preparing for the interview7. Talk about your weaknesses谈你的弱项Preparing for the interview9. Dress to impress穿着得体Preparing for the interviewOnline or written interviewE-mail interviewTelephone interviewSerial interview连续式面试适用于职能和职权职位，管理层。
Sequential interviewPanel interviewGroup interviewPreparing for the interview面试程序：1、Greetings and small talk寒暄问候2、Interviewer asks general questions about you and your experience oreducation面试官对你的经历或教育背景提问Preparing for the interview3、 Interviewers asks more specific questions about how you would handlecertain situations.面试官会问你一些具体的问题，看你在特定场景中如何处理4、You ask questions about the company and job你可以提出与公司及工作相关的问题Preparing for the interview5、Conclusion面试官给出结论。
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Interview : a formal meeting at which someone is asked questions in order to find out whether they are suitable for a job, course of study etc. Interviewer : the person who asked the question in an interview. Interviewee : the person who answers the questions in an interview ( Interviewee also called candidate )
Work in pairs. Decide which of these interview tips are more for interviewers and which are more for candidates. (I = Interviewers C = Candidates)
1. Be completely honest at all times. 2. Listen carefully and make a lot of notes. 3. Arrive half an hour early for the interview. 4. Try to help the candidate to relax. 5. Don’t ask a lot of questions to which people can answer “yes” or “no”. 6. Have a full knowledge of the company before the interview. 7. Dress appropriately and behave yourself . 8. With the power of acute observation. 9. Be more confident and always with a smile on f really enjoy… I spend a lot of time …
Role-play
Role A : You are the HR director of a cosmetics company. You
company want to recruit a new sale manager. So as a interviewer, you should select the capable person. You can ask the interviewee some related questions about your company or cosmetics industry as well as her working experience.
•Reason of choosing this company •Your perspective of this company •Your understanding of the position •Salary expectations
Useful Language
Interviewer
The common topic in an job interview
About the candidate About the company
•Family •Hobby/Interest •Strength •Degree and major •Working experience •Future plan
Let us check the answers
1. 2. 3. 4. 5. 6. 7. 8. 9. C I C I I C C I C
Something Should Be Avoid
1. Late 2. Dress inappropriate 3. Dishonest and pretend to be perfect 4. To hesitate in speaking 5. Don’t have eye contact with interviewer
Candidate
I learned to … Well, I had a problem with…
Skills
People say that I am good at… My main strengths are …
I plan to be … I hope to have … My main aim is to …
Role B : you want to apply for the sale manager in a cosmetics company.
You should be honest and confident in the interview and fully show your strengths. For example, you can tell the interviewer that your major is sales management and have rich work experience.
Experience
What did you learn From you last job? What didn’t you like about your last job? What are you good at? Do you have any special skills?
What do you want to do in the future? Where do you want to be in ten years’ time? What do you do in your free time? What are your main interests?
6. Criticize your ex-boss 7.Not good at breaking the silence 8.No clear future plan 9. Lack of professional appearance 10. Ask the pay level initiatively