酒店工作常用的英语
酒店常用英语500句
酒店常用英语500句Part one : general expressions1)Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2)How do you do? (-- how do you do ?)您好！3)Hello (or hi )!您好！4)How is everything (with you )?（您的）一切都好吗？5)How are you getting on ( or along ) these days ?这几天过得怎么样？6)How are you ? (- Fine ,thank you .and you? )您的身体好吗？7)Glad (nice ) to see you .见到您很高兴。
8)Welcome to our hotel.欢迎到我们的酒店来！9)It’s nice to meet you ag ain , Mr. Johnson .再次见到您太好了，约翰逊先生。
10)Good –bye.(or bye-bye)再见！11)Good night.晚安（晚间告别用）12)Have a good rest.祝您休息好！13)See you later (tomorrow).以后（明天）见！14)Hope to see you again soon.希望不久再见到您！15)Have a good time.祝您过得愉快！16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17)Please don’t leave anything behind.请不要遗忘你的东西。
18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途愉快！20)Have a nice trip!一路平安！21)All the best!万事如意。
酒店管理英语词汇-(已修改)
酒店管理英语词汇1.reservation Department 预订部2.front Office Department 前厅部3.reserve [rɪ'zɝv] n。
预订4.register ［'rɛdʒɪstɚ] vt. 登记5.registration ['rɛdʒɪ'streʃən] n.登记，注册6.receptionist [rɪ’sɛpʃənɪst］n。
接待员7.operator [’ɑpəretɚ］n. 电话接线员8.put somebody through 把某人接通9.deluxe [də'lʌks］n。
豪华房10.Suite ［swit］n。
套房11.single room / double room 单人间/ 双人间12.client ［’klaɪənt］n。
顾客13.confirm ［kən'fɝm］vt.确认，批准14.discount ［dɪs'kaʊnt] vt.打折扣15.expense[ɪk'spɛns］n.费用16.charge ［tʃɑrdʒ］n。
费用;vi.索价；收费17.list [lɪst]n。
清单；vt.列出18.rate ［ret] n.（利息等的)费率19.check [tʃɛk］vt.检查,核对20.check in / check out 入住/退房21.recommend ［'rɛkə'mɛnd］vt。
推荐22.cash [kæʃ] n.现金;vt。
支付现款23.credit card 信用卡24.loyalty card /member card会员卡25.take a print / swipe a credit ca刷卡26.personal check 私人支票27.keep the Change 不用找零mission charge /service charge/fee 服务费29.settle accounts 结帐，结算30.be clear about对…明白，对…明确；31.key deposit钥匙押金32.t raveler’s check旅行支票33.Housekeeping Department/ Room Division 客房部34.fill in /fill out 填写35.application form申请表36.bellman ['bɛlmən］n.行李员37.attendant［ə'tɛndənt］n。
酒店常用英语
酒店常用英语文件编码（008-TTIG-UTITD-GKBTT-PUUTI-WYTUI-8256）酒店常用英语Lobby 大堂Front office 前厅Receptionist 前台接待员Register 登记registration card 登记单Reservation list 预定单Waiting Reservation list 等候预定Overbooking 超额定房Fully booked 满房Procedure 手续，程序Form 表格Message 留言Breakfast coupon 早餐券Voucher 优惠券Promotion 推广Discount 折扣Room card/key 房卡Group rooming list 团队用房单Room status 房态Vacant ready 可卖房Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend 延长Extend departure 延期Extend stay 续住Postpone/delay 延期Cancel 取消Guarantee 担保Confirm 确认Accept 接受Inform 通知Count 数，点数Apologize道歉Suggest 建议Arrange 安排Deliver 投递，传送Prepare 准备Send 派遣Scan 扫描Block 阻塞Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 日用房House use 酒店用房Discrepancy 误差Complimentary room 免费房Occupancy 出租率Room type 房型Single room 单人房Double room 双人房Twin room/Standard room 标准间Suite （一套）房间，指拥有一室一厅或多室多厅的房子King Executive Suite 行政套房Deluxe Executive Suite 豪华行政套房Premier Suite 至尊套房Presidential Suite 总统套房EF, Executive Floor 行政楼层Conference room 会议室Multi-function hall 多功能厅Balcony 阳台Scene 景色，景象Counter 柜台Bath 浴室Shower 淋浴Extra bed 加床Room rate 房价Room charge 房租Special rate 优惠价Market price 市价Service charge 服务费Price list 价目表Room charge sheet 房价表Upgrade 升级Forecast 预报Package 包价Walk in 散客（无预定）Deposit 押金Receipt 收据Credit card 信用卡Great Wall Card 长城卡Master Card 万事达卡American Express Card运通卡VISA Card 维萨卡Check/Cheque 支票Travel cheque 旅行支票Bank draft 汇票foreign currency外币Currency 货币Exchange 兑换Exchange rate/Rate of exchange 兑换率Conversion rate 换算率Cash 现金Coin 硬币Exchange memo 兑换水单Identity card 身份证Passport 护照Address 地址Visa 签证Visa available 签证有效期Nationality 国籍Signature ( sign) 签字Change room 换房Fine 罚金Miscellaneous charge 杂费Procedure fee 手续费Bill 账单Invoice 发票Direct bill Purchase 购买Free of charge 免费Off-season 淡季Peak-season 旺季Copy 复印Print 打印Fax 传真Envelope 信封，封套Staple 订书钉Stick 粘贴，张贴Sticker 背后有粘胶的标签。
酒店常用外语
酒店常用外语1)Good morning(afternoon,evening),sir(madam).早上好〔下午、晚上好〕，好，先生〔夫人〕2)How do you do (--howdoyoudo )您好！3)Hello(orhi)!您好！4)How is every thing(withyou)〔您的〕一切都好吗？5)How are you getting on(or along) these days 这几天过得怎么样？6)How are you (-Fine,thankyou.andyou )您的身体好吗？7)Glad(nice) to see you.见到您很兴奋。
8)Welcome to our hotel.欢迎到我们的酒店来！9)Its nice to meet you again,Mr.Johnson.再次见到您太好了，约翰逊先生。
10)Good–bye.(orbye-bye)再见！11)Good night.晚安〔晚间告辞用〕12)Have a good rest.祝您休息好！13)See you later(tomorrow).以后〔明天〕见！14)Hope to see you again soon.盼望不久再见到您！15)Have a good time.祝您过得开心！16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得开心！17)Please dont leave anything be hind.请不要遗忘你的'东西。
18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途开心！20)Have a nice trip!一路平安！21)All the best!万事如意！22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much).感谢您〔特别感谢〕。
酒店岗位常用英语
目录第一部分前厅部专业英语。
2 第二部分客房部专业英语。
8 第三部分餐饮部专业英语。
12 第四部分其他常用英语。
18●基础礼貌英语。
18●其他部门常用英语。
19 第五部分公司部门职务与营业点常用单词。
21第一部分前厅部专业英语英语单词类：（100个）Before check in 登记之前►reservation预约，预订►king-size bed大床(特大床) ►queen-size bed大号的双人床►twin bed对床►pick up service接机服务►flight航班►limousine豪华轿车►terminal航站楼►arrival hall到达大厅►airport representative机场代表►arrival date: 到达日期►arrival time: 到达时间►departure date: 退房日期►departure time: 退房时间►blacklist: 黑名单►FIT-Foreign Independent Traveler: 外国散客►no show: 有预定但没入住►walk in: 没预定来店的客人►VIP-V ery Important Person: 非常重要的客人►occupied/inhouse guest: 住客►high Season: 旺季►low Season: 淡季Check In 入住登记►passport护照►smoking room吸烟房►non-smoking room禁烟房►adjoining room相邻房►available room可用房►connecting room连通房►handicap room残疾人房►full house满房►deposit保证金，押金►credit card信用卡►vacant room 空房►luggage / suitcase行李箱，手提箱►room occupancy 客房率►confirmation确认►guarantee担保►registration登记►upgrade升级►up-selling增销►early arrival提前入住►early departure提前退房►over booking超额预定►master key万能钥匙In the hotel 在酒店里►parking/parking lot 停车场►duty manager 值班经理►GRO-Guest Relation Officer 客户关系主任►Corridor 走廊►doorman门童►parking停车►night audit 夜审►operator 接线员►entrance 入口►GSC agent宾客服务专员►wake up call叫醒电话►IDD-International Direct Dial国际电话►DDD-Direct Distance Dialing国内电话►Complain 投诉►Settle complaints 解决投诉►Gift Shop礼品店►Lobby Lounge大堂酒廊►Babysitting service 托婴服务►Emergency exit 安全出口►buffet自助餐► A La Carte零点►room service客房送餐服务►public telephone 公共电话►outside call 外线电话►Multifunction Hall多功能厅►Luggage trolley 行李车►Collect call 对方付费电话►Balance 余额►Shuttle bus 班车►locker room更衣室►swimming pool游泳池►laptop笔记本电脑►internet cable网路线►wireless无线网络►laundry 洗衣服务►dry cleaning干洗►wet cleaning湿洗►iron / ironing board熨烫，烫衣板►Lost and Found失物招领►Mini bar小冰箱Check out 结账离店►bill账单►rebate折扣►tips小费►t raveler’s Check旅行支票►rack rate门市价►city ledge挂账►coupon优惠券►discount打折►maglev磁悬浮►airport drop off送机服务►international flight国际航班►domestic flight国内航班常用句式（100句）1、Welcome (back) to Grand Central Hotel Shanghai.欢迎（再次）光临上海大酒店。
酒店常用英语口语100句
我们都知道酒店的服务会决定酒店的档次。
所以每个细节都会留给客户不同的印象。
以下是⽆忧考编辑整理的酒店⽇常⼯作中最常⽤到的英语⼝语100句，希望对⼤家有所帮助。
酒店常⽤英语⼝语100句1. Good morning ，sir（madam）早上好，先⽣（⼩姐）2. Good afternoon ，ladies and gentlemen下午好，⼥⼠们，先⽣们。
3. Good evening ，miss Price晚上好，普莱丝⼩姐。
4. How are you today ，Mr Brown ？你今天好吗？布朗先⽣。
5. I‘m quite well ，thank you.我很好，谢谢你。
6. Hs good to see you again ，sir（madam）再次见到你真⾼兴，先⽣（⼩姐）7. Nice to meet you ，sir.见到你真⾼兴，先⽣。
8. Are you Mrs.Best？你是贝丝特夫⼈吗？9. You must be professor Ford.你⼀定是福特教授。
10. May I know your name，sir（madam）？我可以知道你的名字吗？先⽣（⼩姐）。
11. Here‘s a letter for you ，Dr white.怀特医⽣，这⼉有你的⼀封信。
12. you‘re wanted on the phone，Captain Smith.史密斯船长，有你的电话。
13. Welcome to our hotel， miss Henry.欢迎来到我们酒店，享利⼩姐。
14. May I be of service to you，Mr Baker ？我能为你服务吗？贝克先⽣？15. Can I help you， Ms Blake？我能帮你吗？布雷克⼩姐？16. Would you take the seat ，young lady ？请坐，⼩姐，17. May I help you ？18. Can I help you？我能帮你吗？19. What can I do for you ？我能为你作什么？20. May I take your ba for you？我可以为你拿你的⼿提包吗？21. May I help you with your suitcase？我能帮你拿你的箱⼦吗？22. Would you like me to call a taxi for you ？你需要我为你叫⼀辆出租车吗？23. Thank you very much.⾮常感谢24. Thanks for the trouble 。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
酒店常用英语
酒店常用英语Lobby 大堂Front office 前厅Receptionist 前台接待员Register 登记R.C registration card 登记单Reservation list 预定单Waiting Reservation list 等候预定Overbooking 超额定房Fully booked 满房Procedure 手续，程序Form 表格Message 留言Breakfast coupon 早餐券Voucher 优惠券Promotion 推广Discount 折扣Room card/key 房卡Group rooming list 团队用房单Room status 房态Vacant ready 可卖房Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend 延长Extend departure 延期Extend stay 续住Postpone/delay 延期Cancel 取消Guarantee 担保Confirm 确认Accept 接受Inform 通知Count 数，点数Apologize道歉Suggest 建议Arrange 安排Deliver 投递，传送Prepare 准备Send 派遣Scan 扫描Block 阻塞Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 日用房House use 酒店用房Discrepancy 误差Complimentary room 免费房Occupancy 出租率Room type 房型Single room 单人房Double room 双人房Twin room/Standard room 标准间Suite （一套）房间，指拥有一室一厅或多室多厅的房子King Executive Suite 行政套房Deluxe Executive Suite 豪华行政套房Premier Suite 至尊套房Presidential Suite 总统套房EF, Executive Floor 行政楼层Conference room 会议室Multi-function hall 多功能厅Balcony 阳台Scene 景色，景象Counter 柜台Bath 浴室Shower 淋浴Extra bed 加床Room rate 房价Room charge 房租Special rate 优惠价Market price 市价Service charge 服务费Price list 价目表Room charge sheet 房价表Upgrade 升级Forecast 预报Package 包价Walk in 散客（无预定）Deposit 押金Receipt 收据Credit card 信用卡Great Wall Card 长城卡Master Card 万事达卡American Express Card运通卡VISA Card 维萨卡Check/Cheque 支票Travel cheque 旅行支票Bank draft 汇票foreign currency外币Currency 货币Exchange 兑换Exchange rate/Rate of exchange 兑换率Conversion rate 换算率Cash 现金Coin 硬币Exchange memo 兑换水单Identity card 身份证Passport 护照Address 地址Visa 签证Visa available 签证有效期Nationality 国籍Signature ( sign) 签字Change room 换房Fine 罚金Miscellaneous charge 杂费Procedure fee 手续费Bill 账单Invoice 发票Direct bill Purchase 购买Free of charge 免费Off-season 淡季Peak-season 旺季Copy 复印Print 打印Fax 传真Envelope 信封，封套Staple 订书钉Stick 粘贴，张贴Sticker 背后有粘胶的标签。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
顾客：
请问贵酒店位于哪里？
How about your hotel’s location?
请问贵酒店是几星级的？
What’s the level of your hotel?
请问贵酒店有什么设施？
How about your hotel’s facilities?
请问贵酒店有什么房间类型？
What kind of room do you have?
请问贵酒店有接车服务吗？
Does your hotel have pick-up service?
请问贵酒店有没有免费接机服务？
Do you have a transfer service from airport to hotel free of charge?
我想预定客房。
I’d like to make a reservation.
我想订一个房间，五月2号到4号，请问你们还有空房吗
I need a room for three days from May 2 to May 4. Do you have any vacancies?
我想更改／取消预订。
I’d like to change/cancel a re servation.
我将会较晚到本酒店，但请为我保留预订
I’ll arrive late, but please keep my reservation.
我想延住多两天，直到9号
I’d like to extend it for two more nights until the 9th.
服务员：
我们酒店位于市镇。
本酒店离咸阳机场30分钟车程，到西安火车站只需15钟车程。
Well, our hotel located in 。
town, 。
. The hotel is only 30 minutes from Xianyang airport and 15 minutes to Xi’an railway station ，by car.
本酒店是五星级的酒店。
Our hotel is a five-star hotel.
本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场。
We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool and shop prince。
.
我们酒店有标准房，高级房，豪华房，行政房。
除此之外还有总统套房。
而且我们酒店还设有不吸烟楼层及连通房。
We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.
请问需要预订哪一类型的房间？
May I have the room type, please? /What kind of room would you like to reserve?
请问您需要订哪一天？什么时候入住及退房？/请问您打算逗留多长时间？/请问大概什么时候到酒店，先生？
Which dates would you like to book? When will you check in and check out?/ How long will you stay in our hotel?/ What time do you expect to arrive , Sir?
I am sorry I beg your pardon。
Would you please speak more slowly?
I am sorry, I didn’t catch what you meant.
Could you explain that a bit more?
Could you put that more simply?
I will get someone who can speak English well to talk to you.
麻烦请您稍等，我们查询那段时间的房态。
Could you hold the line, please? I’ll check our room availabilities for those days.
麻烦请您稍等，让我查询我们的预订纪录
Could you hold on for a moment please? I’ll check our reservation record.。
很抱歉，所有房间都订满了。
/没有空房子
I am sorry，All rooms are unavailable./ There is no vacancy.
我想确认您的预订。
I’d like to confirm your reservation.
我可以再确认您的预订吗？史密夫先生，10月台20日预订壹间高级房。
我的名字XX如有任何疑问请与我们联系。
谢谢您的来电。
再见！
Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!
我们将会延住您的预订。
We’ll extend your reservation for you.
我们将会按您的要求作相应的更改
We’ll amend your reservation at you request.
不好意思，恐怕我们没有这个名字记录的预订。
I’m afraid we have no record of a reservation under this name.
如有任何疑问请随时与我们联系。
Should you have any questions, please do not hesitate to contact us.
如需进一步了解，请随时与我们联系
Please feel free to contact us if we can be of further assistance.
对您造成不便，请见谅
We are very sorry for the inconvenience.
1、Sir/Mis, Are you staying or checking out? 先生/小姐，您住宿还是退房吗?
2、Could you ……，please? 能请您……吗? （let the road,让路)
3、Thank you 谢谢
4、Over here, please . 这边请
5、Please register here ! 请这边登记！
6、Thank you for staying with us . 谢谢光临。
7、Please enjoy your stay 希望您住得愉快。