山东财经大学 选修课 商务英语 课件
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大学商务英语课件
2)Distributing the agenda prior to the meeting help participants prepare.
3)Provides direction and focus for the discussion
An agenda is crucial to meeting success
Guest speakers
Panel sessions
Structure
videos
Discussion groups
demonstrations
Location & Time
The meeting place that best matches the participant’s needs, the objective, and the meeting structure.
Use the agenda Use an ideas bin Use ground rules
1
Keeping discussion centered on the stated purpose and specified agenda items.
2
1.it stores valuable ideas; 2.it allows discussion to stay focused on the agenda topic.
❖If you are chosen to delegate the task of organizing the meeting, make sure you are familiar with the agenda, objectives, and any relevant background information before the meeting.
最新《商务英语》课件精品课件
• Prepare!
• Demonstrate enthusiasm, but don’t be overemotional.
• Use visual aids.
• Hit the highlights; focus on the details later.
• Keep your presentation “crisp” – several major points.
第二十页，共30页。
Roll-calling
第二十一页，共30页。
•
Now,
• let’s talk business/
• go down to business/
• get down to business.
• 言归正传(yán guī zhèng zhuàn)。
第二十二页，共30页。
Unit 1 Communication
• Or why to pursue MBA studies.
第二十五页，共30页。
Video Qs
• In job interviews you’re expected to communicate your ideas as clearly as possible. Now you will watch three videos about job interviews. After watching, answer the Qs:
• Company history
• Founder, CEO
• Business and industry profile • Main customers
• Description of products/services • Locations (branches, factories, etc.) • Size (number of employees/turnover)
• Demonstrate enthusiasm, but don’t be overemotional.
• Use visual aids.
• Hit the highlights; focus on the details later.
• Keep your presentation “crisp” – several major points.
第二十页，共30页。
Roll-calling
第二十一页，共30页。
•
Now,
• let’s talk business/
• go down to business/
• get down to business.
• 言归正传(yán guī zhèng zhuàn)。
第二十二页，共30页。
Unit 1 Communication
• Or why to pursue MBA studies.
第二十五页，共30页。
Video Qs
• In job interviews you’re expected to communicate your ideas as clearly as possible. Now you will watch three videos about job interviews. After watching, answer the Qs:
• Company history
• Founder, CEO
• Business and industry profile • Main customers
• Description of products/services • Locations (branches, factories, etc.) • Size (number of employees/turnover)
商务英语英文课件
Sorry- apologising for minor things creates a negative association in the reader’s mind. Suddenly that insignificant thing becomes more memorable! Don’t apologise for things that aren’t your/ our fault! (I’m afraid…/ Due to…etc)
Overusing No for example “No, it’s on the 5th floor.” There’s no need for the “no.”
Need “I need you to have this done by Friday.” It’s not all about you.
Important “Here are some important instructions for the new copy machine.” The other person will determine the importance of an email for themselves.
Thanks “I’ll come in early tomorrow to help set up for the presentation.” “Thanks!” is very informal and a bit disrespectful depending on the relationship
Requesting Information
I would greatly appreciate it if you could provide me with. Could you kindly let me know whether you can send…? This is just a friendly reminder to ask you to send… Is there any chance you could …?
大学商务英语ppt课件
3
they are used to facilitate group interaction.
13
• Besides : • Control dominating individuals:--making sure
that everyone has their own opinion..
• Summarize—It is far easier to schedule the next meeting while everyone is at the table then it is to contact each participant individually.
• Participant—Who needs to attend this meeting to accomplish the purpose?
3
How should the meeting be organized to best accomplish the purpose
Brainstorming sessions
How to Organize and Run Effective Meetings
1
Good planning
LOGO
Purpose and Participant Structure Location and Time Agenda Responsibilities
2
• Purpose— the meeting to achieve what goal, mainly what problem you will settle?
Guest speakers
Panel sessions
Structure
有关商务英语的课件
03
CHAPTER
Business English negotiation skills
Understand the other party's perspective
It is essential to understand the other party's needs, goals, and challenges to negotiate effectively
02
CHAPTER
Business English communication skills
The ability to present ideas clearly, coherently, and confidently in English
Fluency in Presentation
The ability to promote words correctly and naturally in English
04
CHAPTER
Cross cultural communication in Business Ens
Differences in language usage and communication styles can create misunderstandings and affect the clarity of messages
Time orientation
Differences in time orientation can affect scheduling and decision making processes, with some cultures preferring to act quickly and others preferring to take more time
CHAPTER
Business English negotiation skills
Understand the other party's perspective
It is essential to understand the other party's needs, goals, and challenges to negotiate effectively
02
CHAPTER
Business English communication skills
The ability to present ideas clearly, coherently, and confidently in English
Fluency in Presentation
The ability to promote words correctly and naturally in English
04
CHAPTER
Cross cultural communication in Business Ens
Differences in language usage and communication styles can create misunderstandings and affect the clarity of messages
Time orientation
Differences in time orientation can affect scheduling and decision making processes, with some cultures preferring to act quickly and others preferring to take more time
商务英语教学课件chapter 5共31页PPT资料
5. Find out how much information your reader needs. Don’t waste his or her time with chatter. Readers of e-mail want only relevant, usable information, not “hype.”
2. Always include a return mail address as part of the signature, saving your reader the trouble of looking it up.
3. Use clear and specific descriptions for your subject line. Avoid vague one-word subjects
Format
1. Do not send messages in all capital letters. This is the equivalent of shouting at your readers. Moreover , your message will be harder to read.It will not look like professional correspondence.
3. Avoid writing any comments in the margins or at the very top or bottom of a fax. Your notes might be cut off or blurred in transmission.
4. It may be permissible to
THIS FAX IS BEING SEN BY:
2. Always include a return mail address as part of the signature, saving your reader the trouble of looking it up.
3. Use clear and specific descriptions for your subject line. Avoid vague one-word subjects
Format
1. Do not send messages in all capital letters. This is the equivalent of shouting at your readers. Moreover , your message will be harder to read.It will not look like professional correspondence.
3. Avoid writing any comments in the margins or at the very top or bottom of a fax. Your notes might be cut off or blurred in transmission.
4. It may be permissible to
THIS FAX IS BEING SEN BY:
Business English商务英语课件
The format of a letter: P. 21
Text 4. Summaries, notes, reports Vocabulary
trade exhibition/fair company stand enquiry sales manager sales representative discount
Business English
Text 1. Face to Face First impression… What impression do you try to give to the people you deal with in business? I try to be: pleasant, sincere, efficient, alert, distinct, friendly, confident, calm, honest, skillful, intelligent, nice, helpful, polite…
P. 55-56 P. 58, 59 P. 63
No.4
Text 6. International trade Vocabulary: consignment (on consignment) warehouse deliver/delivery enquire v. (make an enquiry) redundancy
homework: 1. text book: P.43, 44, 46, 48 2. workbook: P31-35 (5.1; 5.2; 5.art One Memo, note（上级写给下级）, email（可以 是上级写给下级也可以是同级的同事）
No.2
Workbook: Text 1 Vocabulary: crash course keep…confidential (confidence) subsidiary /branch slot / position
商务英语基础PPT课件
3
What special needs do business travelers have in a hotel? 商务旅行者对酒店有什么特殊的要求呢？
❖ When the business traveler arrives at a hotel,one of the most important things is a quick check-in and check-out.
4
❖ Room service is also very important.
❖ 此外，客房服务也特别重要。
❖ Guests often stay in their rooms working and don’t have time to go out to a restaurant,so they want their meals to be served in their rooms.
10.Wake-up call _H__ 11.Garaging __J_
6.Medical help _D__ 12.Early morning teas _I__
11
❖ 4. essential [ɪ‘senʃ(ə)l] n. 要素，要点
❖
a. 必要的，重要的
❖ 5. modem [‘məʊdem] n. 调制解调器
❖ 6. socket [‘sɒkɪt] n. 插座，插口
❖ 7. plug [plʌg] n. 塞子；电插头 v. 插入；接插头
2
Read and decide which of the following are important for a business traveler in a
❖ 客人经常待在他们的房间里工作,没有时间去外边的 餐馆就餐,因此希望能有人把餐点送到他们的房间里。
What special needs do business travelers have in a hotel? 商务旅行者对酒店有什么特殊的要求呢？
❖ When the business traveler arrives at a hotel,one of the most important things is a quick check-in and check-out.
4
❖ Room service is also very important.
❖ 此外，客房服务也特别重要。
❖ Guests often stay in their rooms working and don’t have time to go out to a restaurant,so they want their meals to be served in their rooms.
10.Wake-up call _H__ 11.Garaging __J_
6.Medical help _D__ 12.Early morning teas _I__
11
❖ 4. essential [ɪ‘senʃ(ə)l] n. 要素，要点
❖
a. 必要的，重要的
❖ 5. modem [‘məʊdem] n. 调制解调器
❖ 6. socket [‘sɒkɪt] n. 插座，插口
❖ 7. plug [plʌg] n. 塞子；电插头 v. 插入；接插头
2
Read and decide which of the following are important for a business traveler in a
❖ 客人经常待在他们的房间里工作,没有时间去外边的 餐馆就餐,因此希望能有人把餐点送到他们的房间里。
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Part Four Speaking Task
1) interpreting some sentences.
2) Composing conversation according to the given situation.
Sentence Interpretation
1. 我们至多只能再减价30英镑， 这可真是最低了。
B: all right. My proposal is 42 US dollars per dozen. Considering further cooperation between us, we hope you’ll agree to it. A: though it’s still a bit high, w accept it. B: I’m glad that we’ve come to an agreement at last. A: Me too. B: thank you. We’ll be waiting for your final confirmation.
Topic Four
Offer & Counter-offer
Teaching Procedure
Part I Useful Words Part Two Useful Expressions Part Three Situational Conversation Part Four Speaking Task
B: what! You know that our ball pen “Hero 320”is world-famous and your counter-offer is not in line with the world market. A: but information shows that the price of stationery will continue its downward tendency in the near future, so I would say that our counter-bid is well founded. B: I’m sorry the gap between your price and ours is too great. What I mean is, we’ll never be able to come down to your price. A:I think it’s unwise for either of us to insist on his own price. How about meeting each other half way?
2.A and B are driving a hard bargain. A insists that his price is reasonable, in view of the superior quality of his products. B tells him he has received another offer from another supplier. Later, they decide to meet each other half-way. They also discuss some other details, including terms of payment, date of shipment and so on.
Part Two Useful Expressions
Offer: We are pleased to make you an offer/an quotation for our products. We take the liberty of making an offer for… We hope you can quote us your most favorable firm offer. Our quotation always come in line with the world market. Our offer is based on the prevailing international market price.
Part Three Situational Conversation
A & B make a counter-offer for ball pen, at last, they meet each other halfway and come to an agreement.
A: well, we’ve discussed your offer. And we found that your offer was too high. It’s hard for us to accept. B: I’m sorry to hear that. It is our rock-bottom price. And I think our offer was reasonable. We can’t make any concession. A: I can’t agree with you. If you insist on your price, I don’t think there’s any point in further discussion. We might as well call the whole deal off. B: well, what’s your counter-offer then? A: the best we can do is 40US dollars per dozen CIF London.
The best we can do will be a reduction of another 30 pounds. That’ll be definitely rock-bottom
2.我们在谈判中没取得什么进展。
We are making little headway with the negotiations.
Composing Conversation
1. Mr. Ali from Iran is discussing with Mr. Zhang about the price of Green Tea. Mr. Ali thinks the price keeps increasing very fast and asks for reduction of 5% in price, but Mr. Zhang doesn’t agree. So they can’t conclude a business deal.
Effective time & terms of offer
This offer is valid/open for 6 days. This offer is subject to market fluctuation. Our offer will be withdrawn if not accepted within 4 days.
3. 你方还盘太低且没有根据，所 以它不能作为进一步洽谈的基础。
Your counter-offer is too low and groundless, therefore it can’t serve as a basis for further negotiation.
4. 我们已经研究了你方对小麦的 报价，觉得不符合现行价格水平。
We think we can entertain your counter-offer. If only you raise your counter-offer by 3%, it will stand a better chance of being considered. In view of our good cooperation, we accept your counter-offer. To start the ball rolling, we agree to your price. After due consideration, we agree to make a further concession in price. Considering the long business relations between us , we decided to reduce our price by 10%.
CounterLeabharlann offerYour price is rather out of line. The price you quoted is too high to work on. Your price is beyond our reach.
Reply to the counter-offer
We’ve studied your offer for wheat and find it out of line
with the prevailing market level.
5.鉴于我们长期的贸易关系和友好合作,我 方决定接受你方的报盘。
In view of our long business relations and amicable cooperation，we decide to accept your offer.
11. in view of 鉴于 12. start the ball rolling 达成交易 13. meet sb halfway 让步 14. there is no point in doing sth 没必要去做 15. might as well 不妨 16. effect delivery 交货 17. it occurs to sb that 使某人想起 18. come to terms=close/conclude business/transaction/bargain 成交 19. entertain one’s counter-offer 接受还盘 20. come to/arrive at/make an agreement 达成 协议