导游服务英文版课件
导游服务英文版课件 (8)
Domestic travelers usually are local people who stay at hotel for weekends, special occasions and activities. Foreign independent travelers (FITs) Refer to international travelers who make their own travel arrangements and purchase their accommodation independently and look for an accommodation package but normally require accommodation only. Group inclusive travelers (GITs) Are travelers who travel together, often in groups on package tours. Their expenditure is often very lower because they tend to budget their spending allowance. Accommodation and sometimes meals are usually booked well in advance by the travel agency. Special interest travelers (SITs) Are those who usually have a special interest in mind when visiting a place.
Incentive packages An incentive package is a vacation package sponsored by a corporation and offered to employees as a reward for superior performance— high-volume sales of a product or service, or some other achievement beyond the norm. Some companies offer all-inclusive vacations to Hawaii, for example. Any type of package can be used as an incentive package as long as it provides incentive for employees to improve performance. Tailor-made packages According to the guests' request arrange the itinerary and other service.
导游服务英语
导游服务英语Title: Professional Tour Guide ServicesIn today's globalized world, the demand for professional tour guide services is steadily increasing. Tour guides play a crucial role in enhancing the travel experience fortourists by providing insightful information, cultural context, and ensuring smooth navigation through various destinations. Here, we delve into the key aspects of professional tour guide services, highlighting their importance, responsibilities, skills, and the evolving trends in the industry.Importance of Professional Tour Guide Services:Professional tour guides serve as ambassadors of the destinations they represent. They bridge the gap between tourists and the local culture, history, and attractions, offering enriching experiences that go beyond meresightseeing. Their expertise adds value by providing context, anecdotes, and behind-the-scenes insights that make the journey memorable and meaningful.Responsibilities of Tour Guides:Tour guides shoulder diverse responsibilities to ensure a seamless and enjoyable travel experience for their clients. These responsibilities include:1. Knowledge Dissemination: Tour guides must possess in-depth knowledge about the destinations they cover, including historical facts, cultural nuances, and current events. They convey this information in an engaging and accessible manner to enrich the tourists' understanding.2. Safety and Security: Ensuring the safety and security of tourists is paramount. Tour guides must be vigilant, aware of potential risks, and equipped to handle emergencies effectively. They also provide guidance on local customs and etiquette to prevent misunderstandings or discomfort.3. Itinerary Management: Tour guides meticulously planand execute travel itineraries, taking into account factors such as time constraints, logistical challenges, and tourist preferences. Flexibility is key, as they may need to adapt plans based on unforeseen circumstances.4. Interpretation and Communication: Effective communication is essential for tour guides to connect with diverse groups of tourists. They must be proficient inmultiple languages, adept at interpreting cultural nuances, and skilled in engaging audiences of varying ages and backgrounds.5. Customer Service: Tour guides prioritize customer satisfaction by addressing queries, resolving issues promptly, and fostering a welcoming atmosphere. Their warmth, enthusiasm, and professionalism leave a lasting impression on tourists, encouraging repeat visits and positive reviews.Skills Required for Tour Guides:Successful tour guides possess a unique blend of skills that enable them to excel in their role. These skills include:1. Cultural Competence: Understanding and respecting cultural diversity is essential for tour guides to interact sensitively with tourists from different backgrounds.2. Communication Skills: Clear, articulate communication enhances the tour experience and fosters rapport withtourists. Tour guides must convey information effectively, tailoring their approach to suit the audience.3. Leadership Abilities: Tour guides lead groups through unfamiliar environments with confidence and authority, demonstrating leadership qualities such as decisiveness, adaptability, and problem-solving skills.4. Flexibility: Tour guides must adapt to changing circumstances, such as weather disruptions or unexpected closures, while maintaining a positive attitude andminimizing inconvenience for tourists.5. Time Management: Efficient time management ensuresthat tours run smoothly and cover all planned attractions within the allocated timeframe, maximizing the tourist's experience.6. Storytelling Skills: Captivating storytelling brings destinations to life, sparking the imagination of tourists and fostering a deeper appreciation for the places visited.Evolving Trends in Tour Guide Services:The tour guide industry is evolving in response to changing traveler preferences and technological advancements. Key trends include:1. Personalized Experiences: Tourists increasingly seek customized experiences tailored to their interests and preferences. Tour guides adapt by offering niche tours focused on specific themes, activities, or demographics.2. Sustainable Tourism: There is growing awareness of the environmental and cultural impact of tourism. Tour guides promote responsible travel practices, such as minimizing waste, supporting local communities, and respecting natural habitats.3. Digital Integration: Technology enhances the tour experience through multimedia presentations, virtual reality tours, and interactive apps. Tour guides leverage these tools to engage and educate tourists in innovative ways.4. Remote Guiding: Virtual tours conducted via video conferencing platforms allow tour guides to reach a global audience without physical travel. This trend gained momentum during the COVID-19 pandemic and continues to offer opportunities for remote guiding services.5. Professional Development: Tour guides invest in continuous learning and skill development to stay abreast ofindustry trends, enhance their expertise, and deliver exceptional service to clients.Conclusion:Professional tour guide services play a pivotal role in shaping memorable and enriching travel experiences for tourists worldwide. With their expertise, passion, and dedication, tour guides contribute to cultural exchange, promote sustainable tourism practices, and create lasting connections between people and places. As the industry evolves, tour guides remain committed to delivering personalized, immersive, and unforgettable journeys that inspire and educate travelers from around the globe.。
导游服务英文版课件 (1)
The art of Chinese cooking has always extended far beyond the simple need to satisfy the stomach. Attention is paid to the aesthetic appreciation o food, and careful consideration is given to the aroma and appearance of a dish as well as its flavour. Chinese culinary art is generally divided into four aspects.
Chinese food can be cooked over high, moderate or low temperatures, depending on the ingredients and the dish. Dongpo Braised Pork, the famous Hangzhou dish, is cooked over a low flame in a sealed pot. The meat comes out deep red and is as tender as bean curd; the flavor is rich, but the meat does not taste greasy. The famous Beijing dish, Fried Pork Liver and Duck Gizzard, is fried in hot oil at a high temperature for only a few seconds, so that the two meats are tender inside and crisp outside. If this dish were cooked at a low temperature, the meat would be tough.
导游服务英文版课件 (2)
3. Departure service 1)Bid farewell speech Recall the activities and show appreciation of the tourists' consideration and cooperation Show the friendship you have established and unwillingness to say good bye. Sincerely ask for suggestions and criticism. Extend your apology if there occurred some unpleasant accidents. Express your good wish.
2) Decide the time to collect luggage Time to collect the luggage should be decided by the flight. If the flight is early in the morning (before 8:30), luggage should be out usually the previous night. Luggage should be counted and signed by the local guide, the national guide, the group leader, and the hotel luggage boys. (Better to prepare a memo) Discuss with the group leader and national guide when to put the luggage outside the room and when to collect, then inform the tourists. Remember to tell the tourists things to pay attention to while packing the checked luggage.
导游服务英文版课件 (7)
2. Brief introduction of the hotel a. name, class and location of the hotel (including distance and time to the hotel) b. distinctive features of the hotel, its facilities and services provided
女士们,先生们,晚上好!欢迎入 住本宾馆.我叫林小明,旅游团队 协调员.房间钥匙和早餐卷都装在 桌子上的信封里,按字母顺序排列. 请按上面的名字自取. 请在早6:30至9:30到乙楼多 功能厅用早餐.就餐时请交早餐卷. 房门是自动上锁的,请确认您离 开房间时随身带着钥匙.钥匙可以 自己保存到离店.
tell the tourists when they are to have the meal, any special arrangements for Chinese and Western meals and the supply of drinks, etc. show the tourists to the restaurant when they have their first meal in the hotel.
help them check in; introduce them to the location of the main facilities of the hotel; help the tour leader put the room numbers on the luggage and have the luggage sent to the rooms as soon as possible, after the luggage arrives at the hotel;
导游服务英文版课件 (6)
2.4 The global concept of tour guide service "S", the first letter stands for SMILE meaning that the tour guide should provide smiling service. In other words, the tour guide is supposed to smile while rendering service to tourists. "E", the second letter represents EXCELLENT which indicates that service should be performed in an excellent way.
1.2.2 Tourism-related services: Business services Communication services Distribution services Educational services Environmental services Financial services Health-related and social services
2. Definition of a tour guide a person who has acquired a tour guide certificate and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.
导游服务英文版课件 (3)
d)Some of the famous dishes: diced chicken with hot pepper(宫保鸡丁), spicy beancurd ( 麻辣豆腐),twice-cooked pork sl( 锅巴肉片),smoked duck flavored with tea leaves( 樟茶鸭),braised snakehead with eggs (烩乌鱼蛋),Dezhou braised chicken (德州扒鸡),whole winter melon soup(冬瓜盅),roast suckling pig(烤 卤猪),blanched chicken ( 白切鸡),meat balls braised in brown sauce(红烧狮子头), bagger's chicken(叫化鸡),sauted shrimps and crabmeat (虾蟹两鲜), etc.
The Culinary Arts of China Cooking in China has an age-long history. It specializes in its own ways of processing various kinds of dishes of local tastes and characteristics. According to books on cooking, the total number of ancient and modern Chinese dishes is about 8000, taking only the famous dishes! The ingredients may be classified into some 600 broad categories. There are 48 basic ways of cooking, including roasting, frying and boiling, all of which bringing out the best ingredients. Chinese cooking is subdivided into a great many schools notable for their local flavors. Among them are the more popular and well known eight schools- Shandong, Sichuan, Jiangsu, Zhejiang, Guangdong, Hunan, Fujian and Anhui. There are also more than twenty other outstanding local dishes like Beijing dishes and Shanghai dishes.
项目一模块一 迎接服务《导游英语实务》PPT课件
My mobile phone number is 150****0168. I’ll have it switched on for 24 hours. Don’t hesitate to contact me whenever you need to. And this is Mr. Wang, our driver, who has had 20 years of driving experience. We come from the China Youth Travel Service. We are glad to have you here. On behalf of our company and our colleagues, we’d like to extend a warm welcome to you all.
We have reserved fifteen TWBs (twin-bed room with bath) for you at Nanjing Jinling Hotel. It offers the best services in this city. We shall meet at the hotel lobby at 12:30 for our first visit. Please do remember the plate number of our bus. The number is 12345. Thank you.
Linda Smith: Nice to meet you, too.
Local guide: Welcome to Nanjing. Did you have a good trip?
Linda Smith: Yes, quite pleasant. It’s very kind of you to come to meet us.
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delicious soup.
(4) Chefs excel at preparing clear, crisp, tender and delicious dishes by frying, stirring and steaming. The flavors are salty ,hot, sweet and
sour.
Famous dishes: Stir Fried Prawns, Fried Sea Cucumbers with Onions, Sweet and Sour Carp, Large Jiaodong Chicken Wings, Taishan Fish with Red Scales, etc.
.
• Baking in a pan means the ingredients are put in an iron pan with a cast iron lid. The pan is covered with a red – hot cast – iron lid and heated until the dish is done. A typical dish of this type is baked egg.
3. The main- characteristics of Sichuan Cuisine: (1) Prepared with a wide variety of ingredients. (2) Presenting various shapes and tastes, and famous for spicy food, fish-flavored shredded pork and food with odd taste. (3) Boasting numerous cooking techniques, such as stir frying, frying, stir-frying before stewing, and braising. Famous dishes: Stir-fried Diced Chicken with Chilli and Peanuts, Stir-fried Bean Curd in Hot Sauce, Fish-flavored Shredded Pork, Rice Crusts and Sliced Pork, smoked duck flavored with tea leaves, etc.
• Cooking in salt means the preserved ingredient (a whole chicken, for example) is buried in heated salt until it is well done. The most famous of these dishes is Salt – Cooked Chicken from Dongjiang.
• • • • •
Famous dishes: Stewed crab with clear soup Duck triplet Squirrel with mandarihe main characteristics of zhejiang cuisine • (1) careful selection of ingredients, emphasizing minute preparation. • (2) specializes in quick-frying, stir-frying, deep-frying, simmering and steaming. • (3) the flavor is natural, fresh, crispy and tender, and the appearance is extremely elegant. • Famous dishes: Beggar’s chicken, Dongpo pork, west lake fish in vinegar sauce.
2. The main characteristics of Guangdong cuisine: (1) the choice of ingredients is meticulous, extensive and exotic. Everything that walks, crawls, flies, or swims is edible. (2) offering food of all tastes, shapes and colors, good at changing (3) The most characteristic cooking methods are cooking in salt, cooking in wine, baking in a pan, and soft – frying. (good at frying and stewing) (4) emphasis on seafood, and unique, mixed flavorings.( For example, one flavoring liquid is a mixture prepared from onion, garlic, sugar, salt, and spices.) (5) The cuisine is well-known for its clean, light, crisp and fresh taste .
4. The main characteristics of Huai-Yang cuisine (1) Wide selection of materials, its main ingredients are fresh and live aquatic products. (2) Good at cooking river fresh fish, lake crab, and vegetables. Its cooking methods include stew, braise, steam, burn, fry, especially emphasizing the use of exquisite soup. (3) Its flavor features fresh, slippery, soft, sweet, fat but not oily, light but not thin. (4) chefs are good at cutting, especially the carving skills are delicate.
1. Major characteristics of Shandong Cuisine:
(1) Prepared with a wide variety of materials. For example. Jiaodong
dishes are mainly made of aquatic products due to its proximity to the Yellow Sea. People in Jinan like to prepare cuisine with mountain delicacies and seafood delights, melons, fruits, vegetables and peppers. (2) A pure, strong and mellow taste, rather than a mixed taste. Chefs are good at using onions and seasonings. (3) Shandong Cuisine is known for its excellent seafood dishes and
.
• Famous dishes: Dragon and Tiger Fight, (a dish of braised snake and leopard. It has even been served as the main course at important banquets.) dragon, tiger, and phoenix with chrysanthemum (snake, leopard, and chicken), braised phoenix liver and snake slices (chicken liver and snake), and stir-fried shredded snake meat in five colors , whole winter melon soup, roast suckling pig, salt-cooked chicken from Dongjiang, etc.
• • • •
6. The main characteristics of Fujian cuisine (1) emphasizes seafood and mountain delicates (2) Stresses on fine slicing techniques (3) The Fujian people are peculiar about soup, which is full of changes. Most of the dishes are served in soup. • (4) Dishes are meticulously prepared, refined and graceful. • (5) Its flavors are clear, refreshing, delicious and light tastes, slightly sweet and sour. • Typical famous dishes: Monk Jumps over Wall, sea clams in Chicken Soup, Fragrant Sliced Snails with rice liquor, Jadeite Pearl Abalone, Chicken with rice wine, etc. • Famous snacks: Fried Oyster, Lightly Fried Dumpling, Clam Cakes, Thousand Layer Cake, Meat Balls, Taiji Smashed Taro.