酒店服务台常用英语词汇
酒店基本服务用语中英文
.酒店基本服务用语一、欢迎和问候语：1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)..I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。
(客人离店时)7) Have a goodtime ! 祝您过得愉快！二、电话用语8) I'm Shangshui Hotel, Front Desk.. Can I help you ? 山水大酒店，前厅。
需要帮助吗？9) Sorry , I've dialed the wrongnumber. 对不起，我拨错号了。
10) May I speak to your GeneralManager? 能和你们总经理说话吗？Speaking.我就是。
11) Sorry. He is not in at themoment . 对不起，他现在不在。
酒店英语词汇
R e s t a u r a n t酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief case 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Room and board 食宿Transport 交通运输A waste of 浪费Make a reservation 预订Facility 设施Quality of service 服务质量Take into consideration 考虑Internet access 因特网接入服务Originality 独特的，有创新的Expense account 报销单Cash advance 预支费用Itinerary 行程表exchange rate 兑换率proceed to 前往accommodation 住宿酒店英语词汇Room Reservation 客房预订Room type 客房类型Standard room 标准间Single 单人间Double 大床房Twin 双床Triple 三人间Advanced deposit 预付押金Be full up, be fully reserved 客满Cover meal 含餐Pay in advance 提前支付Extension / extend the stay 续住Vacancy 空房Rack rate 门市价/ 挂牌价breakfast coupon 早餐券Free individual tourist 散客Luggage claiming 行李寄存处Left luggage / have something deposited 寄存行李Fragile article 易碎品Baggage deposit office 存物处Claim tag 取物条Key card 出入卡Service charge 服务费Cafeteria 自助餐厅Fire-proof door 防火门Fire extinguisher 灭火器Late penalty 逾期费用Storage charge 寄存费。
房务常用英语术语要点
1．前台、客房常用英语词汇及酒店之常用术语服务台常用词汇Management 经营、管理Reservation 预订Administration 管理、经营Procedure 手续程序Reservation desk 预订处Market price 市价Reception desk 接待处Note 纸币Information desk 问询处Coin 硬币Cashier’s desk 收银处Tip 小费Registration desk 宿登记处Luggage label 行李标签Accounting desk 帐务处Luggage office 行李房Lobby 前厅…Per cent 百分之……Overbooking 超额订房…Per thousand 千分之……Check-out time 退房时间Reasonable （形）合理的Business card 名片Spare （形）多余的V oucher 凭证Cash （动）兑换（名）现金Identification card(id) 身份证Postpone （动）延期Price list 价目表Keep （动）保留、保存Rate of exchange 兑换率Cancel （动）取消Check,cheque 支票Sign （动）签字Traveller’s cheque 旅行支票Charge （动）收费Conversion rate 换算率Accept （动）接受Bank draft 汇票Pay （动）付款Interest 利息Fill （动）填写Form 表格Change money 换钱Bill 帐单Fill in (out) the form 填表Procedure fee 手续费电讯服务Operator 电话员Switchboard 交换台Long distance 长途电话Telephone directory(phone book)House phone 内部电话电话簿City phone 城市电话Central exchange 电话总局Special line 专线Telephone number 电话号码Receiver 听筒Give somebody a call (a ring)Call (ring) somebody up 打电话给某人Phone (ring) up somebodyDial a number 拨号码Hold the line (hold on) 别挂电话Stamp 邮票Replace the phone (hang up) 挂上电话Commemorative stamp 纪念邮票Can’t hear somebody 听不见 A set of 一套Can’t get through 打不通Printed matter 印刷品Can’t put somebody through接不通Postal order 邮政汇票Line,please 请接外线Remittance 汇款The line is busy (engaged) 占线Registered letter 挂号信The connection is bad 听不清Writing paper 信纸Inland telegram 国内电报Envelope 信封Express telegram 加快电报Postage due 欠资Ordinary telegram 普通电报Registered fee 挂号邮资Special dispatch 专电Overweight charge 超重加费Send a telegram(cable) 发电报Parcel 包裹The charge is 3 fen per word每字三分钱Paste 浆糊Ordinary mail 平信Stick on the stamp 贴邮票Express delivery 快件Air mail 航空信Postcard 明信片客房设备、用品Escalator 自动楼梯Bedclothes 床上用品Elevator, lift 电梯Quilt 被子Ground floor （英）底层, Cotton quilt 棉被一楼Feather-quilt 鸭绒被First floor （英）二楼, Blanket 毯子（美）一楼Sheet 床单Second floor （英）三楼, Mattress 床垫（美）二楼Pillow 枕头Floor 楼层, 地板Pillowcase 枕套Balcony door 阳台门Bed cover,bedspread 床罩Table 桌子Fabric 织物, 织品Desk 书桌Drapery 织物Drawer 抽屉Carpet 地毯Chair 椅子Cushion 靠垫, 垫子Rocking chair 摇椅Curtain 窗帘Armchair 扶手椅Venetian blind 软百叶窗帘Counch （小）沙发Electric radiator 电暖炉Easy-chair 安乐椅Refrigerator 电冰箱Tv set 电视机Dressing mirror 穿衣镜Couch, sofa （长）沙发Thermos 热水瓶Tea Table 茶几Tea pot 茶壶Tea trolley 活动茶几Coffee pot 咖啡壶Bookshelf 书架Milk jug 牛奶壶Bookcase 书柜Tray 托盘Wardrobe 衣柜Alarm clock 闹钟Night table 床头柜Telephone 电话Cabinet 橱柜Typewriter 打字机Bed 床Notepad 便条簿Single-bed 单人床Transformer 变压器Double-bed 双人床V oltage 电压Baby cot (infant’s crib) 婴儿床Lamp 灯Head board 床头架Fluorescent lamp 日光灯Folding screen 屏风Standard lamp 落地灯Carpentry 木器（总称）Pendant,suspended lamp 吊灯Bedside Lamp 床头灯Oil painting 油画Wall lamp 壁灯Chinese painting 国画Lampshade 灯罩Ashtray 烟灰缸Reading-lamp 台灯Vase 花瓶Radiator 暖气灯Flower stool 花盆架Hanger 挂钩Wastebasket 字纸篓Switch 开关Drawing-room 客厅, 休息室Plug 插头Sitting room 起居室Socket 插座, 插口Study 书房Thermometer 温度计Bedroom 卧室Call button 传唤按钮Wall plate 壁上挂盘Spring 弹簧卫生间设备、用品Bath room 卫生间Plastic curtain 浴帘Clothes rack 衣架Soap dish 肥皂盘Bath robe 浴衣Towel shelf 毛巾柜Bath mat 浴室地席Towel rail 毛巾架Bathtub 浴盆, 浴缸Towel 毛巾Bath water 浴水Soap powder 肥皂粉Bath soap 浴皂Soap flaske 肥皂片Bath towel 浴巾Shower 莲蓬头Bidet 净身盆Laundry bag 洗衣袋Wash basin 脸盆Floor-polisher 地板刷Seat 座板Tiled wall 花砖墙Plug 插头Shelf 搁板Cock （小）龙头Toilet mirror 梳妆镜Tap 水嘴, 龙头Dressing table,vanity table 梳妆台Pipe 管子Frame 镜框Bracket 托架Detergent 清洁剂Handle 拉手Deodorant spray 除臭剂Scales 磅秤Water-closet 抽水马桶Cart 手推车Lavatory seat 马桶座Vacuum cleaner 吸尘器Lavatory cover 马桶盖Broom 扫帚Toilet paper holder 手纸架Mop 墩布Toilet paper 手纸Dust-pan 簸箕Tank 水箱Washcloth 抹布Sponge 海绵衣着用品Shirt 衬衫 A pair of sandals 一双凉鞋Coat 上衣Slippers 拖鞋, 便鞋Blouse 女罩衫 A pair of slippers 一双拖鞋Jacket 夹克Shoes 鞋Skirt 裙子 A pair of shoes 一双鞋One-piece dress 连衫裙Rubber shoes 雨鞋Trousers 裤子Leather shoes 皮鞋A pair of trousers 一条裤子Cotton 棉Overcoat 大衣Chiffon 薄绸Raincoat 雨衣Felt 毡Underwear 内衣Flannel 法兰绒Pyjamas 睡衣裤Woolen 呢绒Shorts 短裤Nylon 尼龙Evening dress 夜礼服Serge 毕叽Sweater 毛衣Shoe polish 鞋油Pull-over 套衫Shoe brush 鞋刷Cardigan jacket 开襟毛衣Shawl （女用）肩巾Socks 短袜Muffler 围巾Stockings 长袜Veil 面纱Sandals 凉鞋Necktie 领带Gloves 手套Suitcase 手提箱Mitten 连指手套Rayon 人造丝Handkerchief 手帕Linen 亚麻布Swimming suit 游戏衣裤Silk 真丝Sports wear 运动服Fur 毛皮Hat 礼帽Camel-hair 驼绒Cap 便帽Gabardine 华达呢Hood 风帽Vinylon 维尼纶Straw hat 草帽Leather 皮革Belt 腰带Poplin 毛葛Wallet 钱包Velvet 天鹅绒Zipper 拉链Polyester 晴纶Valuables 贵重物品Travelling bag 旅行袋Briefcase 公事包饭店术语名词译表Account——帐目, 记录有关饭店企业的转帐、宾客费用或客人费用帐单等。
酒店服务常用英语页
酒店服务常用英语页1. 介绍在酒店工作或旅行时，掌握一些酒店服务常用英语会非常有帮助。
本文档旨在为您提供一些在酒店工作或旅行中常用的英语短语和表达，以便您能够更好地交流和理解。
2. 预订房间2.1 预订房间•Do you have any available rooms?（你们有空房吗？）•I would like to book a room for two nights, please.（我想预订一个房间，入住两晚。
）•What type of room would you like?（您需要什么类型的房间？）•How much does a room cost per night?（每晚的房价是多少？）•Could you tell me the check-in and check-out times?（请问入住和退房时间是什么时候？）2.2 填写登记表•I need to fill out a registration form, right?（我需要填写登记表对吗？）•Here is my passport and credit card.（这是我的护照和信用卡。
）•Could you please fill in your personal information?（请填写您的个人信息。
）•Is there any additional information you need from me?（你们还需要我提供哪些信息吗？）2.3 特殊要求•I would like a non-smoking room, please.（我想要一间非吸烟房。
）•Could I have a room with a view?（我可以要一间可以看到风景的房间吗？）•I need an extra bed in my room.（我需要在房间里加一张额外的床。
）•Is there a room available with a bathtub?（有没有带浴缸的房间？）3. 入住过程3.1 搬运行李•Could you please help me with my luggage?（请帮我搬运行李。
酒店专业英语外语
酒店专业英语外语指的是在酒店行业中使用的专业英语词汇和表达方式。
以下是一些常见的酒店专业英语外语示例：1. 酒店服务：- Front desk（前台）- Check-in（办理入住手续）- Check-out（办理退房手续）- Room service（客房服务）- Housekeeping（客房清洁服务）- Concierge（礼宾服务）- Bellhop（行李员）- Porter（搬运工）2. 酒店设施与房间类型：- Single room（单人间）- Double room（双人间）- Suite（套房）- Twin room（双床间）- Executive floor（行政楼层）- Gym（健身房）- Spa（水疗中心）- Pool（游泳池）3. 餐饮服务：- Restaurant（餐厅）- Buffet（自助餐）- A la carte（点菜）- Menu（菜单）- Waiter/waitress（服务员）- Chef（厨师）- Bar（酒吧）- Room service（客房送餐服务）4. 会议与活动：- Conference room（会议室）- Banquet hall（宴会厅）- Event planning（活动策划）- Audiovisual equipment（音视频设备）- Catering（餐饮服务）- Delegate（代表）- Keynote speaker（主讲人）5. 预订与取消：- Reservation（预订）- Availability（可用性）- Occupancy rate（入住率）- No-show（未到）- Cancellation（取消）- Confirmation number（确认号码）- Deposit（押金）这些只是酒店专业英语外语的一部分，实际上酒店行业中的专业术语和表达方式非常丰富。
酒店服务台常用英语词汇
这附近是否有中国餐厅?www.ｙ eey i. Net Is there a Chinese restaurant around here?
这附近是否有价位不贵的餐厅? Are there any inexpensive restaurants near here?
I’d like to check in please. 我想入住。
What name is that under? 使用什么姓名？
Are you checking out tomorrow? 您是明天退房吗？
Can I take a credit card for the deposit? 我能用您的信用卡划账押金吗？
房间内没有热水。 There is no hot water.
热水不够热。 The hot water is not hot enough.
我要退房。请给我账单。 I'd like to check out. My bill, please.
我拿了一瓶小吧台中的可乐。 I had a coke in the mini-bar.
接不通
何时需退房?来源：壹壹英语 When is check-out time?
明早你是否能帮我将行李拿到大厅? Could you bring my baggage down to the lobby tomorrow morning?
当然。你何时离开? Sure. What time are you leaving?
Guest: Hello, I’d like to check in please. Guest: 你好，我想入住贵酒店。
酒店前台英语词汇
酒店前台英语词汇Introduction:英语是一种全球通用的语言，在酒店行业中，对于前台工作人员来说，使用英语进行沟通是非常重要的。
本文将介绍一些在酒店前台工作中常用的英语词汇，帮助前台工作人员更好地与客人沟通和提供服务。
1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗？- Can I help you?: 我可以帮您吗？- May I have your name, please?: 请问您贵姓？- Could you fill out this registration form, please?: 您能填写一下这份登记表吗？- Do you have a reservation?: 您有预订吗？- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗？- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何？- Did you enjoy your stay?: 您住得愉快吗？- May I have your feedback?: 您能给予一些反馈吗？- How would you like to settle the payment?: 您如何结算费用？- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下，请问……在哪里？- Could you please repeat that?: 您能请再说一遍吗？- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗？- Have a nice day/night!: 祝您白天/晚上愉快！Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇，包括问候客人、登记入住、客房类型、设施服务、退房结算等。
酒店英语
To be continue from page10酒店常用英语--日常服务Daily Service 日常服务-(Knocking at the door.)-(敲门。
)-May I come in?-我可以进来吗?-Come in,please.-请进。
-Please don't come in.-请不要进来。
-Just a moment(a minute),please.-请稍等一下。
-I'm sorry to disturb you. May I clean the room, sir?-对不起打扰你了，我来打扫一下房间好吗?-All right. Come in, please.-好的，请进来。
-Please clean it when I am out.-我马上要出去，请等一会儿打扫。
-May I change the water of the thermos 热水瓶now?-我现在可以换水吗?-Yes, please.-请换吧。
-Some of my friends will come and see me this afternoon. Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。
-Well, we’ll send tea into the room when the visitors come.-好，客人来访我们会端茶进来的。
-By the way, is there any mail for me?-顺便一下，有我的邮件吗?-No. If there is, I’ll give it to you in time.-没有。
如果有的话，我会及时给你送来的。
-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my negligence粗心，疏忽大意. I beg your pardon.-我疏忽了，请你原谅。
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酒店服务台常用英语词汇
management 经营、管理market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处check-out time 退房时间voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
reservation 预订reception desk 接待处
tip 小费
reservation desk 预订处luggage office 行李房…
per thousand 千分之…spare (形)多余的postpone (动)延期
cancel (动)取消
traveler’s cheque旅行支票pay (动)付款
fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处lobby 前厅
luggage rack 行李架
visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签overbooking 超额订房…
per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒
city phone 城市电话
telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线
The line is busy (engaged) 占线send a telegram (cable) 发电报long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信
switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清express telegram 加快电报
special dispatch 专电registered fee 挂号邮资postcard 明信片
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室
voltage 电压
floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器。