《酒店基础英语》PPT课件
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酒店英语1PPT课件
8. I will reserve a tale on terrace for you. 我会为您预订一个露台上的桌子。
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
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5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
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5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
酒店英语基础情景对话ppt课件
excellenta． 极好的
provide v. 提供
instead adv．代替，顶替
enjoy oneself 过（用）得愉快
Chinese Restaurant中餐厅
block n． 街区 advertisement n． 广告
get off 下车 的
opposite a． 相反的，反方向
traffic lights 红绿灯
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Useful Expressions 惯用表达语
Enjoy you breakfast ,sir ?请享用你的早餐,先生. Here is the menu.给你菜谱. The service guide is on the desk.服务指南在桌面上. The recreation center is over there .康乐中心在那边. Go ahead ,please.请接着讲. The line is busy .线路正忙. You look great .你看上去真棒. Please consult the song list .请翻阅点歌单. It’s a very touching story.这是一个非常感人的故事. Without music,the world would be dull. 如果没有音乐,这世界将会变得很沉闷.
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基础对话
BASIC DIALOGUE
• Stranger: Excuse me, sir. But could you please show me the way to the nearest bank? 对不起，先生。您能告诉我离这儿最近的银行怎么走吗？ Wang: Sure. It‘s not very far from here. Go straight ahead along this street and turn left when you see a junction. 当然可以。银行离这里不远。沿着这条街向前走。当看 到一个路口时左拐弯。 Stranger: How long does it take to walk there? 步行去需要多少时间？ Wang: Fifteen to twenty minutes, I guess. But you can take Bus No.5 and get off at the second stop. 我猜想要花15到20分钟。但是你可以坐5路车去，到第二 站下车。 Stranger: I think I'll take a bus. Thank you very much. 我想我乘公共汽车去。非常感谢。 Wang: You are welcome. 不用谢。
酒店英语PPT课件(共3章)第一章Front Office(前厅部)
Names of the smaller sections in Responsibilities of each section in the How to address the staff
the front office
front office
working in different sections
13. division 14. operator 15. reservationist
Project 1
/dɪ'pɑːtmənt/ /ˌɪntərˈækt/ /ˈvɪzəbl/
/trænˈzækʃn/ /straɪk/
/ɪm'preʃn/ /'kɒnsieəʒ/ /ˌrezə'veɪʃn/ /rɪ'sepʃənɪst/ /'kʌrənsi/
operator
Project 1
Exercises
Fill in the following form according to the passage.
Names of the smaller sections in Responsibi How to address the staff
入住登记
目录
Task 6 Serving in the Business Center and
Executive Lounge 商务中心和行政酒廊服务
Task 8 Settling Guest Complaints
处理客人投诉
Task 5 Exchanging Foreign Currency
兑换外币
single room twin room family room deluxe suite
酒店英语(课堂PPT)
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接 称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
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基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
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回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
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招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
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概述
在酒店里所使用的英语会话，基 本上是属于商业英语，与日常 生活会话中所使用的英语略有 不同，较注重礼节。
酒店基础英语培训课件PPT模板
Thank you.
—谢谢！
My pleasure./You are welcome.
—不客气
Useful Words 常用词回顾
若素素材
NEXT
Excuse me, where’s the toilet/restroom please?
—请问洗手间在哪儿？
It’s over there. Turn right at the corner, please. —在那边，前面角落处右转。 / Please go to the 2nd floor. You’ll see it after you get off the elevator. —请您上2楼，出电梯就可以看到。
晚上好小姐，欢迎光临，请问我能为您服务吗？
LOGO
若素素材
Part Two
指路与带领
D I R E C T I O N 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Direction 指路与带领
您好！
若素素材
用于中午以前
用于中午至下午六点以前
Hello/Hi!
若素素材
Good
How
afternoon are you?
Good morning
Welcome 若素素材 to our hotel
Nice to meet you
again
您好吗？
Glad/nice to meet
you
Good
Have a
G R E E T I N G 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
—谢谢！
My pleasure./You are welcome.
—不客气
Useful Words 常用词回顾
若素素材
NEXT
Excuse me, where’s the toilet/restroom please?
—请问洗手间在哪儿？
It’s over there. Turn right at the corner, please. —在那边，前面角落处右转。 / Please go to the 2nd floor. You’ll see it after you get off the elevator. —请您上2楼，出电梯就可以看到。
晚上好小姐，欢迎光临，请问我能为您服务吗？
LOGO
若素素材
Part Two
指路与带领
D I R E C T I O N 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Direction 指路与带领
您好！
若素素材
用于中午以前
用于中午至下午六点以前
Hello/Hi!
若素素材
Good
How
afternoon are you?
Good morning
Welcome 若素素材 to our hotel
Nice to meet you
again
您好吗？
Glad/nice to meet
you
Good
Have a
G R E E T I N G 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
酒店基础英语培训(精选PPT)
酒店基础英语培训
The Hotel English By Eragon Kang
欢迎大家！
Welcome to our class!
Ibis Hotel 宜必思
宜必思是法国雅高酒店集团旗下的经济型酒店品牌。 宜必思酒店遍布世界四十个国家和地区，900多家连锁 酒店，宜必思在极具竞争力的价格下提供高标准的高 质住宿与服务。精心设计的全装修卧室套间、7天24小 时全天候的主要酒店服务以及现场饮食选择。
PART ONE 问候与欢迎
情景1：当国外客人来到大门前/前台时……
1. Hello, sir! Welcome! 先生您好，欢迎！
2. Good afternoon, sir! Welcome to Ibis Hotel/our hotel! 下午好先生，欢迎光临宜必思酒店！
3. Good evening, Ms. Nice to meet you in our hotel. May I help you? 晚上好小姐，欢迎光临，请问我能为您服务吗？
1. …在哪里？ Where is /Where’s…?
2. 卫生间/洗手间 toilet/restroom /washroom/water closet
3. 角落 Corner
4. 左/右转 Turn left/right
5. 楼层／地面 Floor
一／二／三…楼 First/second/third floor 1st/2nd/3rd/4th…
6. （从）…下来 Get off
7. 电梯 Elevator/lift
PART THREE 感谢与回答（一）
如何表达感谢？
Thank you (so/very much). 谢谢您（非常感谢）。
The Hotel English By Eragon Kang
欢迎大家！
Welcome to our class!
Ibis Hotel 宜必思
宜必思是法国雅高酒店集团旗下的经济型酒店品牌。 宜必思酒店遍布世界四十个国家和地区，900多家连锁 酒店，宜必思在极具竞争力的价格下提供高标准的高 质住宿与服务。精心设计的全装修卧室套间、7天24小 时全天候的主要酒店服务以及现场饮食选择。
PART ONE 问候与欢迎
情景1：当国外客人来到大门前/前台时……
1. Hello, sir! Welcome! 先生您好，欢迎！
2. Good afternoon, sir! Welcome to Ibis Hotel/our hotel! 下午好先生，欢迎光临宜必思酒店！
3. Good evening, Ms. Nice to meet you in our hotel. May I help you? 晚上好小姐，欢迎光临，请问我能为您服务吗？
1. …在哪里？ Where is /Where’s…?
2. 卫生间/洗手间 toilet/restroom /washroom/water closet
3. 角落 Corner
4. 左/右转 Turn left/right
5. 楼层／地面 Floor
一／二／三…楼 First/second/third floor 1st/2nd/3rd/4th…
6. （从）…下来 Get off
7. 电梯 Elevator/lift
PART THREE 感谢与回答（一）
如何表达感谢？
Thank you (so/very much). 谢谢您（非常感谢）。
酒店英语-At-the-hotelppt课件
breakfast voucher 早餐券
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.
酒店英语一ppt
5、I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
6、I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！
节日快乐
• Happy birthday! • 生日快乐！ • Happy new year! • 新年快乐！ • Merry Christmas! • 圣诞快乐！ • Have a nice holiday! • 假日快乐！
告别欢送语
• Goodbye! See you! 再见 • Thank you for coming! 谢谢您的光临！ • Goodbye and thank you for coming. 再见，谢谢您的光临。 • Thank you for staying in our hotel!
请问洗手间在哪儿？ W: Sure,Please follow me.
请跟我来。
不明白客人意思时
1、Pardon. 对不起，请再说一遍，好吗？ 2、Pardon me? 对不起？ 3、I beg your pardon? 对不起请再说一遍好吗？ 4、Could you repeat that, please? 请您重复一遍好吗？
W: Thank you for your compliments. 谢谢赞美。
当要对客人表示歉意时
• Excuse me. 打扰一下。 • I am sorry. 我很抱歉。 • Sorry to interrupt you. 很抱歉打断您！ • Sorry to have kept you waiting. 让您久等了 • I'm Sorry about this.
6、I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！
节日快乐
• Happy birthday! • 生日快乐！ • Happy new year! • 新年快乐！ • Merry Christmas! • 圣诞快乐！ • Have a nice holiday! • 假日快乐！
告别欢送语
• Goodbye! See you! 再见 • Thank you for coming! 谢谢您的光临！ • Goodbye and thank you for coming. 再见，谢谢您的光临。 • Thank you for staying in our hotel!
请问洗手间在哪儿？ W: Sure,Please follow me.
请跟我来。
不明白客人意思时
1、Pardon. 对不起，请再说一遍，好吗？ 2、Pardon me? 对不起？ 3、I beg your pardon? 对不起请再说一遍好吗？ 4、Could you repeat that, please? 请您重复一遍好吗？
W: Thank you for your compliments. 谢谢赞美。
当要对客人表示歉意时
• Excuse me. 打扰一下。 • I am sorry. 我很抱歉。 • Sorry to interrupt you. 很抱歉打断您！ • Sorry to have kept you waiting. 让您久等了 • I'm Sorry about this.