开放式问句openquestion
开放式提问和封闭式提问
开放式提冋和封闭式提冋开放式提问与封闭式提问的区别在于客户回答的范畴大小，采用开放式提问，客户回答的范畴较宽，一般是请客户谈想法，提建议，找问题等，目的是展开话题。
这种问题常用的词汇是“什么”“哪里”“告诉”“怎么样” “为什么”“谈谈”等，如：“您能谈谈参加这次会展后的感受吗？”“对于公司的现状您觉得哪些方面需要改进呢？”“您采取哪些计划来改进现有技术？”“您能告诉我您最真实的想法吗？”“您为什么会有这种想法呢？”“您觉得怎样做才是最好的？”封闭式提问，客户回答的范畴比较窄，答案比较明确、简单，一般是为了缩小话题范畴，收集比较明确的需求信息等。
常用的词汇有：“能不能”、“对吗？” “是不是”、“会不会” “多久”等，如：“我相信您作为公司的老总，一定非常关注公司的业绩，对吗？”“公司现在是不是采用电话销售方式在销售产品呢？”“会不会是因为这方面的因素，导致了您的采购计划的推迟呢？”开放式提问可以使客户打开自己的心扉，说出自己的想法、感受和顾虑，电话销售人员也因此有机会深入到客户的内心世界，获得一些深层次的需求信息。
但没有一个人愿意在自己不熟悉及不信任的人面前谈自己真实的感受。
电话销售人员经常会听到客户说：“我没有必要告诉你。
” “你没有权利知道”等一些带有明显拒绝性的回答，从而使电话销售人员非常尴尬。
导致这种结果的发生，是因为很多电话销售人员总喜欢在还没有与客户建立信任关系时就问一些开放式的问题，如：“您能谈谈贵公司今年的参展计划吗？”“您觉得公司现在的财务状况哪些方面需要改进呢？”这些问题都有可能会涉及到公司的一些秘密，所以对方很难接受一个陌生人问这种问题，更谈不上与电话销售人员分享内心世界的真实想法了。
所以电话销售人员一定要在与客户建立了相互信任关系之后，才能提开放式的问题。
封闭式提问可以用来建立顾客关系，因为封闭式提问的话题范围窄，回答起来非常简单容易，所以陌生客户很容易参与。
但不是所有问题客户都会参与，因此电话销售人员提的问题一定要对客户有利，并且能激起客户的好奇心。
开放式询问和封闭式询问技巧介绍
开放式询问(open—ended question)开放式询问通常使用“什么”、“如何”、“为什么”、“能不能”、“愿不愿意”等词来发问，让求助者就有关问题、思想、情感给予详细的说明。
一般，带“什么”的询问往往能获得一些事实、资料，如，“你为解决这个问题做了些什么呢?”带“如何”的询问往往牵涉到某一件事的过程、次序或情绪性的事物，如：“你是如何看待这件事?”而“为什么”的询问则可引出一些对原因的探讨，如：“你为什么不喜欢在寝室里了?”有时用“愿不愿”、“能不能”起始的询问句，以促进求助者作自我剖析，如“你能不能告诉我你为什么这么害怕黑夜?”从中可见，不同的询问用词可导致不同的结果。
若固定于某一种方式询问求助者，就会失去了解求助者各个方面的机会，例如，仅仅用“什么”引导的询问句，则咨询的重心就可能仅限于事实与资料的获得上，而只用“为什么”起始的问句，则往往使求助者把注意力集中于挖掘过去的经验来解释自己的行为。
如何使用开放式询问，这与咨询师对问题的需要以及所接受的理论基础有关。
有些咨询师不喜欢用“为什么”式的询问以避免用情绪性的问题来讨论过去的事物。
然而理性情绪学派以及精神分析学派的咨询师则十分注重“为什么”的句子，因此，这类句子在这种理论指导下是适宜的。
至于罗杰斯求助者中心理论流派则反对使用询问的方式，他们认为这种方式是咨询师凭着自己的感受，而侵犯了求助者的隐私。
他们更倾向于运用鼓励、释义、情感反应等技巧来了解求助者，促进求助者自我分析。
使用开放式询问时，应重视把它建立在良好的咨询关系基础上，离开了这一点，就可能使求助者产生一种被询问、被窥探、被剖析的感觉，从而产生阻抗。
同一句话，因咨询关系不同，会产生截然不同的效果。
有些询问尤其要注意问句的方式，询问的语气语调，不能轻浮，不能咄咄逼人或指责，尤其是涉及一些敏感的隐私问题。
询问是咨询的需要，而不是为了满足好奇心或窥探隐私的欲望。
封闭式询问(close—ended question)封闭式询问通常使用“是不是”、“对不对”、“要不要”、“有没有”等词，而回答也是“是”“否”式的简单答案。
网申开放式问题你会答吗
网申开放式问题你会答吗Do you know how to answer the open question网申开放式问题你会答吗前言：个人简历是求职者给招聘单位发的一份简要介绍，包括个人的基本信息、过往实习工作经验以及求职目标对应聘工作的简要理解，在编写简历时，要强调工作目标和重点，语言精简，避免可能会使你被淘汰的不相关信息。
写出一份出色的个人简历不光是对找工作很有用处，更是让陌生人对本人第一步了解和拉进关系的线。
本文档根据个人简历内容要求和特点展开说明，具有实践指导意义，便于学习和使用，本文下载后内容可随意调整修改及打印。
几道简短的开放式问题，用人单位可以从中看到申请者的能力所在，反之申请者也能认识到企业注重的是什么。
很多申请者会发现，开放式问题经常让人摸不着头脑，是最棘手的部分，许多人甚至因此放弃作答。
其实，每道开放型问题都有其独特的考查点和目的。
“你的职业规划是什么?”、“大学中你印象最深刻的经历”等问题，很多大学生应聘者觉得思绪万千却又无处下手。
具体来说，这些问题侧重考查个人的合作能力和技巧，工作的抗压能力，是否有不利于工作的性格缺陷等等。
从你的回答中HR可以判断出你的价值观，即在你眼里什么最重要。
1、请简单介绍一下你通常的娱乐和消遣方式，包括运动和兴趣。
常见回答：本人兴趣爱好广泛，尤其喜好足球、篮球等体育活动，阅读、写作也是兴趣所在，在业余时间还喜欢上网、旅游等。
网申技巧：对于介绍自己兴趣爱好的问题，在网申中出现率在80%以上。
因为HR想要了解一个“有血有肉”的你，喜好是最简单而直观的途径，而你对自己的描述也要比个人资料形象生动一些。
介绍自己的兴趣爱好，要突出重点，并说明为何有这些喜好。
主要介绍那些与申请职位相关的兴趣以及需要团队协作的爱好，也可突出有个性的特色爱好，以给HR留下深刻印象。
语言应尽量生动、流畅，毕竟HR选人时会有主观因素。
经典问题2：请描述自己大学中最突出的非学业成就。
英文面试必备资料Open Question
Open Question集合(STAR原则，situation,task,action,result)1.Please give a brief summary of your current recreational and leisure activities, including sports and holidays.I am a outgoing and enegetic girl.I have spent six years in a sports school during the preliminary years, so I like sports, especially tennis and swimming, and I play them with my friends regularly, I think it is beneficial not only for my health, but also the relationship between the friends. Reading is my second favorite, magazines, novels, newspapers , whatever, I am curious about everything , so I usually spent a whole day in the library during the weekend to dig out the answer. And I usually watch a movie every two days, and share my feelings with my friends.2.What clubs and societies are you a member of and in what capacity?I once a chairperson of the students’ union during my undergraduate years, and organized a lot of activities, such as the sports meeting, the debating contest, evening party and so on, during my graduate years, I am also a member of the drama society, I once have been a leading actress in the english drama “gone with the wind”. More than 50 news and other articles written by myself published in newspaper. I join the graduate communist youth league as the head of the department of the social practice. thinking some new activities and put it into practice is my job, fortunately, through communicating with the students,we know their needs,and I thought out the ideas and with others members, we have organized the contest of innovative classes, including preliminary and final, the contest of “who can convince the ceo’, a management problem solution contest, including prelinary,pk and final. Our activities have won the appreciation of the teachers and the students.3. What factors have influenced your career choice?I think if I want to make contributions to my company, it needs a match between me and the job itself. For me, interest is very important, because that will give me the passion and inspire my innovation to complete my job, for the job, I will lay more emphasis on its development prospect, I want to grow with the development of the company.4. Please describe your objective and what you have done to date to achieve it.I choose accounting as my career way. Because I like to research and help people solving their problems. This decision just made up in last semester. I haven’t prepared much for it but everything I have done I treated it seriously. As my major is management, I choose some lessons that related to investment to learn. Meanwhile I read some books about investment principle and business comments on newspapers.I choose auditing as my career way. Besides,auditing will provide me an opportunity to know many different companies and industries. I am an active and easy-going girl.I would like to cooperate with people from various backgrounds. This decision ismade up in last year. As my major is Business Management, I choose some lessons such as accounting, auditing and finance to learn. Meanwhile I learned three CPA courses by my self and attended the examination in Sep, 2006. The CPA certification is one of my target in the coming year.Career objectMy name is John. I am going to talk about my career objectives. I want to be an excellent engineer in the area of communication when I first enter in the college, even back to high school I have already dreamed of being an engineer in the world’s leading companies or operators, such as Erricson, Nokia or China mobile. The main reason was that mobile phone was becoming popular those days and the mobile phone was a miracle to me. I wanted to know how such miracle happens. How did it work? Why we can talk to each other without any real connections. With such questions, I chose BUPT. I wanted to be an engineer in the communication area. I wanted to know the answers to such questions. Nowadays, I have leaned a lot in the college. I have already known how the mobile phone works. Of course, there still exist lots of details and new challenges that I do not know in this area. But basically, the mobile communication is no longer a miracle to me. Correspondingly, I have changed my opinion, changed my objective. I want to be a teacher, not the professors in universities, but an ordinary teacher in the elementary school. As it is known to all, certain remote and isolated area in china, people are still leading extraordinarily poor life. Lots of people with high education degree do not like to stay in these areas. They all want to come to the well-developed area, such as Beijing, Shaihai. Consequently, it is very short of teachers in such area, especially for those elementary schools. I think the children are innocent. They deserve the equal education opportunities. I want to bring hopes to these children. Another reason why I want to be such teachers is that I want to know the answers to the following questions: why they are so poor, due to the natural environment or the human subjective consciousness? Does education can bring any positive effect in changing such phenomenon? I want to find the answers by myself. About the objective in the coming 5-10 years, it is decided by the answers to the above questions that I am going to find. After I know the answers, I will try to find if I can do any help. If I can be any of use for those areas those children and I am qualified, I will continue to stay there and spend my lifetime to make my contributions. Else, I may come back to rejoin the communication industry, to pick up the goal that has been left. The objective I want to achieve when I first enter in this school, the engineer. I will try to reduce the cost of the communication service. Not to make more money. I want more and more people can enjoy the convenience brought by the rapid development of the technologies, especially for those poor. I also believe that people deserve the equal opportunity in enjoying the convenience brought by high techniques. Those career objectives may even can not form a clear develop path and it is also quite challenge. But, life itself is a miracle. No matter what you choose, no matter what you are going to pursue. Challenges are always there, isn’t? All we have to do is crossing the bridge when we come to it. Days are numbered, let’s fight for tomorrow. Thank you all.5.Describe your greatest success or a situation where you exceeded your own expectation?To be honest, I failed in the college entrance examnation seven years ago, that is beyond everyone’s expectation, because I am very good at studing at school, that really shocks me a lot. But I remembered my teacher’s words “ that is ok, althoughyou failed in the starting line, but I hope you can win in the final line” so I set a lot of goals the moment I go to college and make them come true gradually, and the greatest success I have gained by now is I have ranked NO.1 among the whole management department of the zhejiang univertsity in the graduate admisiion examnation. When I know the results, I cannot help crying , because I have prepared it for half a year, during that process, I study 15 hours every day ,no weekends,no leisure activities, my classmates in the same studyding room once said to me “when you are concentrating,you are a clock, keep still, we are the Pendulum ,going around you ’so I set a chanllenging goal and eventually achieve it. I growed a lot from that experience.I really enjoy the happiness gained from the hard work.6. Please include any other information which you may consider relevant to your application.My tuitor is very famous in the hospitality field,and every year he will hold two training classes for the hotel managers from everywhere. The class will be hold in the hotel for half a month , and I will follow and provide service all along. I will help the hotel to arrange the room and take the managers to visit some hotels and solve their problems, and when there isn’t a class, I will arrange their outing, to communicate and coordinate with these managers is really a big challenge .but fortunately, I have finished my job and won the appreciation from the managers. Because of my good performance, my tutor has let me serve the training class for two times, and among all the students of my tutor, I am the only one that can serve twice.7. Why are you applying for this position?PricewaterhouseCoopers is a would famous Audit Firm. Working in Pwc will be very challenging. I like challenge. Besides I can gain many experience which will be useful for my further study.In my opinion transaction is the most interesting subjects in economics. The responsibilities of this position is supply financial advisory to customer, it really suits me.8. Please explain how your personal qualities, skills, knowledge and working experience will help you to be successful in the position for which you are applying.(make you differernt)First of all I am a student of Economics School, I have learnt theories about finance and business. Besides my personality fits this job’s requirement. People often describes me as an energic and outgoing girl. I always smile as I believe smiling can put everybody in a happy mood. I love working with others and get on well with others. Especially working under pressure is my strongpoint. So I am qualify to work for this position.9. If you have completed a work term in a co-op, summer or intern program, please tell us about your experience and how you benefited from it. (Your answer is limited to 1,000 characters.)I once have been a intern in the alibaba company for three months. My job is to associate the hr deal with some daily work.during the three months, I have organizedtwo monthly department meeting , arranged some employee training courses, especially I have arranged a department outing for more than 70 employees almost all by myself. I think it is really a big chanllge for me. Because a lot of activities have been arranged in the three days outing, inclding department monthly meeting, awards ceremony,indoors Carnival,employee’birthday party, visiting some places^ and The manager empowered me . so I started to communicate with the travel agency and signed the contrast, communicate with the finace department to apply for the outing expense, preparing a huge number of needed staff for the department meeting ,birthday party, awards ceremony,indoors carnival, outing^ , and most of all, during the three days, I go with them and deal with a lot of problems they have posed. And my ability of communicating ,organizing, analyzing ,teamwork had improved during the process. Because I have to contact with a lot of people to make sure they are satisfied with the arrangement ,Fortunately , we had a good time during that three days, and my manager gave me a bunch of flowers in the department meeting, and a lot of employee sent me messages to thank me for the arrangement. Although the preparation process is very exhausting , but it is my intern job, I have tried my best to complete it , I am really happy to see the employee’ smiling faces. It is rewarding.10. Describe a recent project you have worked on which demonstrates your determination to complete challenging tasks and your ability to work with others.In the summer of 2009, I went to a suburban town of sichuan province to conduct a research project with other five classmates. To be honest, it is really a big challenging task,because our living situation is poor, we cant take a shower in the evening because of water limit, and we four girls are sleeping together in a small bed, I usually drop in the midnight, in a word , the situation is far different from our big city.what is worse, conducting the research needs some support from the local government , although we have contacted with them before, but they are very busy and they cant give us detailed information ,so we have to dig out the information indepently.in front of the poor situation and limited information, we did not give up. It is a teamwork. I am in charge of designing the investigation form and analysing. Because it is about a wetland park project, so I went to some visiting attractions to let people fill in the form, I have finished more than 200 questionnaires within 3days and analyse the data to give my fellows the basis to go on with the next step.one of my advantage is that I am a good executor, so after I finish my part, I come to help other members to pay a visit to some government department. Sometimes in the night, there is no light in our room, we discuse our project details under the flashlight, after two weeks’effort, we have formulated a wetland park exploition text, we expressed our ideas to the local government and gained the appreciation from them . this is a very special experience for us , it tested our teamwork, our tolerance , and the ablity of commuicating and problem-solving. It is rewarding.11. Please give an example of a time when you developed a new or differentsolution to a problem. Why did you think the problem needed a new solution? How did you develop the new solution? What feedback did you receive on how it is working? Please give your answer in English.During the graduate years, I join in the graduate communist league as the head of department of socia practices. My job is thinking out the new activities ideas and put into practices.but the problem is that, as a graduate student, they are very busy and take part in a lot of activities during the undergraduate years, so they have little interest in our activities. So I thinke it is a good time to change the way. So we designed a investigation form and let the graduate students fill in . through research , we find out their needs. A lot of students want some teamwork contest and want to have more activity fund. So I think out a new idea. I let every class give their class activity plan , and take part in our preliminary contest, we will give their activity fund according to their plan. After their activity, we will hold a final contest to show their achievement,and give extra fund to phraise their innovation. This activity has won great appreciation in our management department. We let more student join in our contest , and share the success together.12. Sometimes it is difficult to keep the commitments we make to others. Tell me about a situation where this happened to you. Why was it difficult? How did you decide what to do? What was the impact of this decision? Please give your answer in English.I once have been a intern in alibaba company, at first, I promise to work for six months.my job is to help hr hold some department activities and deal with some daily work. In the first three months, my effort has won appreciation from the department manager, he even promised that he wil transfer me to a more importment department.but at that time , my tuitor had a project, he needed me to help him, after all, I am a graduate student then , I must do the research work, so I had to quit the intern job. It is a hard decision for me. Because I really like that work and cherish the opportunity,but I had to choose, I explained to my manager and expressed my sorry to him. He accepted my decision .and I convinced my tuitor to give some few days to stay in the company until the new intern came and gave my task to him .I think that period as a intern will be a precious memory in my mind .13. Give an example of a project you have undertaken or an event you have organised. What goals did you set and how did you ensure you achieved them? Describe how your planning and organisation contributed to the success. What would you have done different?When I was a intern in alibaba company , an event I have organized is that I once in charge of the three-day deparment outing. During the three days outing, we will hold the quarterly department meeting , awards ceremony, indoors carnival, employee’s birthday party and visting some attractions. the manager empowered me. So I first contact with the travel agency and signed the contract, then I turn to the finance department to apply for the outing fund, third, I bought a huge number of needed stuff for the meeting and leisure activities,fourth, during the three days outing, I will go。
网申开放性问题原题及回答-openquestion示例-OQ答案
OPEN QUESTIONSOPEN QUESTIONS的目的是让recruiter更好的了解candidate,所以大家要认真对待。
回答OQs的最重要的原则是be honest，千万不能为了追求所谓的“丰功伟绩”而编造自己没有的经历。
做OQs, 就是要从做过的事情中发掘自己的潜质。
OPEN QUESTIONS1KPMGKPMG的网站是四大里面做得最好的，内容丰富，有中文版，网速飞快。
KPMG网申的开放式问题有代表性，建议大家认真写。
写完一次之后，再申请后面三家就方便了1）Please give a brief summary of your current recreational and leisure activities, including sports and hobbies. （热身问题）2）What clubs and societies are you a member of and in what capacity? （团队合作经历的引子）3）What factors have influenced your career choice? （重要问题，答案最好跟申请的工作有关）4）Outline your career ambitions and objectives. （重要问题，“N年内做经理+ 我的CICPA考试计划”）5）Describe your greatest success or a situation where you exceeded your own expectations. （看性格）2PwC1) Why are you applying for this position? （工作性质，职业生涯目标，公司声望等）2) Please explain how your personal qualities, skills, knowledge and working experience will help you to be successful in the position for which you are applying. （关键问题，见“准备篇”）3) What community or students‟ clubs do you belong to and t o what extent are you involved?4) Any additional information? （把KPMG其余的答案写上去吧：）3EY1）Please describe your career objective and what you have done to date to achieve it. (Maximum 100 English words)2）Please include any other information which you may consider relevant to your application. (Maximum 100 English words)有了前两家的经验，会写了吧。
开放式提问的技巧
开放式提问的技巧
以下是 9 条关于开放式提问技巧的内容：
1. 哎呀，别一下子就问得那么死嘛！比如别问“你喜欢这个还是那个”，而是问“你觉得这个怎么样呀”。
就像你问朋友“你觉得今天的天气怎么样呀”，这能让对方更自由地表达呀！
2. 嘿，咱可以试着问一些大方向的问题呀！别总是揪着细节不放。
像问“你对未来的生活有啥想法”，而不是“你明天打算干啥”。
好比问孩子“你长大以后想成为什么样的人呀”，多有意思呀！
3. 哇塞，可以把问题变得有趣一点呀！别那么死板嘛。
比如说“如果可以变成一种动物，你想变成啥呀”，这可比“你喜欢啥动物”好玩多了，不是吗？
4. 诶，别老是问那些人家肯定知道答案的问题呀！要有点挑战性的嘛。
像“要是你能拥有一种超能力，你希望是什么”，多能激发对方的想象力呀，对不？
5. 呀，偶尔也问一些假设性的问题嘛！比如“如果时间能倒流，你会选择回到什么时候”，这就好像让人进入了一个奇妙的世界，对吧？
6. 哟呵，提问的时候咱给点情境呀！别光秃秃的。
像问“在沙漠中你最需要的是什么”，而不是简单问“你需要什么”，这样更有画面感呀！
7. 嘿，有时候可以把问题和对方的兴趣爱好结合起来嘛！那效果肯定好呀。
比如对喜欢音乐的人问“你觉得哪种音乐最能打动你呀”，多贴心呀！
8. 哇，可以问些让人有点纠结的问题呀！像“去旅游你更想去海边还是山区”，这能让对方好好想一想呢，对吧？
9. 哎呀，提问也可以打破常规嘛！比如问“外星人来地球了，你会怎么办”，多新奇呀！总之，开放式提问就是要让对方能畅所欲言，发挥想象呀！咱得灵活点，别太死板啦！。
开放式问题开放式和封闭式问题的优缺点开放式问题的缺点
开放式问题开放式和封闭式问题的优缺点开放式问题的缺点此部分内容详细的叙述了两种问题的各自的优点和缺点，在考试中此部分内容也主要是依据其各自的优缺点进行出题的。
一定要学会区分选择。
（1）开放式问题1）优点：可用于不知道问题答案有几种的情况，开放式问题可让回答者自由发挥，能收集到生动的资料，也可能反映出回答者之间的一些较细微的差异，甚至得到意外发现。
另外，当一个问题有10种以上的答案时，若使用封闭式问题，回答人可能记不住那么多答案，从而难以作出选择，同时，问题和答案太长，容易使人感到厌倦，此时用开放式提问较好。
2）缺点：开放式问题要求回答者有较高的知识水平和语言表达能力，能够正确理解题意，思考答案，并表达出来，因而适用范围有限，自填式问卷通常不用开放式问题。
回答者回答此类问题，需花费较多的时间和精力，加之许多人不习惯或不乐意用文字表达自己的看法，导致回答率低。
开放式问题对开放式问题的统计处理常常比较困难，有时甚至无法归类编码和统计，调查结果中还往往混有一些与研究无关的信息。
开放式问题（2）封闭式问题1）优点：从调查实施的难易度看，封闭式问题容易回答，节省时间，文化程度较低的调查对象也能完成，回答者比较乐于接受这种方式，因而问卷的回收率较高。
从测量的层次看，封闭式问题在测量级别、程度、频率等一些等级问题方面有独特优势，这类问题一般必须列出一系列不同层次的答案，供回答者选择。
从资料的整理和分析^p 方面看，封闭式问题列出答案种类，可以将不相干的回答减少到最低程度，收集到的资料略去了回答者间的某些差异，统一归为几类，便于分析^p 和比较。
2）缺点：某些问题的答案不易列全，回答者如果不同意问卷列出的任何答案，没有表明自己意见的可能，而调查者也无法发现。
对于有些无主见或不知怎样回答的人，答案给他们提供了猜答和随便选答的机会，因此，资料有时不能反映真实情况。
封闭式问题调查还容易发生笔误，例如本来想选答案2，结果却圈了答案3，这类错误无法区分。
著名外企open question总结
著名外企open question总结Cadbury 吉百利1. What do you consider to be your most impressive success? 你认为给你最深刻印象的成功是什么？Tips： Why & how do you achieve your success, not what?提示：虽然问题是在问成功是什么。
但HR真正希望你能告诉他的是你是怎样获得成功的，过程是什么？至于你的成功是什么HR并不关心。
2． What is the most innovative idea you have implemented? 你实施的最有创意的想法是什么？Tips： Problems encountered & how you solve the problems creatively?提示：你要告诉他问题的出现和你是怎么用你的创意想法解决这个问题的。
Unilever: 联合利华1． What is your most difficult persuasion?你最难的一次劝说人的经历是什么？Tip：(1) What is it difficult for you?你需要表现出困难的艰巨(2) How well have I persuaded? Tactics (策略)(3) What difficulties have you overcome? Result-driven提示：你的回答应该包含以下三个方面：(1) 对你来说困难是什么？(2) 你是用什么策略说服别人的(3) 你克服了什么困难，结果如何（第一条是最容易被求职者忽略的，在回答第一点时你尽量要用你的嘴和你的表情表现出困难的艰巨，这样才能让HR看到你的能力）L’ OREAL: 欧莱雅1．At this point of your life, what do you think it is the most useful thing you have learned?在你的生活中，你认为你学到的最有用的东西是什么？Tips：Don’t talk about your school-learning.Learning through practical experience.提示：千万不要谈论关于你在学校所学习的东西，而是要说你在多次实践中学到的东西。
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2＝如果開放式問句至少是中度有幫助的， 個案繼續說，但一直重複或重述同樣的事， 而沒有探索新的事情。
如何問開放式問句與探究
聲音的語調要低，表達出關心和親近，說話的 速度應該要慢。 開放式問句應該短而簡單。
必須選擇最重要或最顯著的議題來聚焦。
助人者應將開放式問句的焦點放在個案身上。
助人者應避免封閉式問句。 助人者應該避免「為什麼」的問題 。 助人者應該注意個案對問題反應的文 化差異 。
開放式問句和探究的效果
3＝如果開放式問句是非常有幫助的，助人 者可以探索更深入的想法和感覺，或澄清 問題的重要觀點。
使用開放式問句和探究時， 助人者經驗到的困難
一個普遍性困難是，助人者重複問某種形 式的問題，常常是「你的感覺怎樣？」的 問題，許多個案繼續聽到相同的問題而覺 得生氣，所以就難以做回應。
當助人者感到焦慮時，助人者易於過度使 用開放式問句，助人者可能不當地使用開 放式問句來滿足其好奇，焦點很容易地就 從個案身上轉移到他處。
第一，當個案開始助人晤談、漫談、含糊不清楚 或卡住時，使用可以澄清或聚焦的開放式問句是 特別有用的。
第二，關於想法的開放式問句可用於使個案說他 們所想的事情或表達非理性的想法的感覺。 第四，當個案正在含糊籠統地談論問題時，關於 例子的探究是需要的，提供特定的例子可以讓助 人者更了解個案正在說些什麼。
開放式問句（open question） 探究（probe）
讓個案澄清和探索其想法和感覺，當助人 者使用這些線索，他們要的不是從個案那 裡得到明確的答案，而是想要個案探索任 何進入腦海中的。
為何使用開放式問句和探究
有四種種類的開放式問句和探究各根據不 同的理由來使用，它們都是探索階段的基 礎。
為何使用開放式問句和探究