企业文化英文文献
英文版 企业文化
Corporate Culture
The essential part of Corporate
The corporate culture is also known as the organizational culture of an organization by the values , beliefs, rituals, symbols, ways of doing things such as the composition of its unique cultural image.
The Function of Corporate Culture
Function of corporate culture is divided into the guiding function and constraint functions.
1.Guiding Function
The so-called orientation function is through its business to conduct its leaders and workers from the guiding role .Oriented corporate culture is mainly reflected in the following two aspects, that is business philosophy and values guiding, The guidelines of the corporate objectives
The Concept of Corporate Culture
Elements of
Corporate Culture
外国企业文化文献
外国企业文化文献1. Hofstede, G. (1980). Culture's Consequences: International Differences in Work-Related Values. Beverly Hills, CA: Sage Publications.- This book explores the impact of culture on work-related values and behaviors in different countries. It provides a comprehensive framework for understanding and comparing cultural differences and their implications for multinational companies.2. Trompenaars, F., & Hampden-Turner, C. (1997). Riding the waves of culture: Understanding cultural diversity in business. New York: McGraw-Hill.- This book offers insights into cultural differences in business practices and provides practical advice for managing cultural diversity in multinational companies. It presents a model for understanding and navigating cultural differences in different business contexts.3. Adler, N. J. (2008). International dimensions of organizational behavior. Mason, OH: South-Western/Cengage Learning.- This textbook provides an overview of various aspects of organizational behavior in an international context. It covers topics such as cross-cultural communication, leadership, motivation, andteamwork, offering insights into the challenges and opportunities of managing multinational teams.4. Hall, E. T. (1976). Beyond culture. New York: Doubleday.- In this book, Edward T. Hall explores the concept of culture and its impact on communication and behavior. It delves into the differences between high-context and low-context cultures and provides valuable insights for understanding and navigating cultural differences in international business settings.5. Schein, E. H. (2010). Organizational culture and leadership. San Francisco, CA: Jossey-Bass.- This book examines the role of organizational culture in shaping the behavior and performance of companies. It explores the various layers of culture within organizations and offers practical guidance for managing and transforming company culture in a global context.These references provide a range of perspectives on the topic of foreign company culture and can serve as valuable resources for understanding and managing cultural differences in international business.。
企业文化外文参考文献
企业文化外文参考文献Corporate CultureThe concept of enterprise cultureEnterprise culture is formed in the long-term of the venture and development process among the enterprise staf. They cultivate the common goal, the highest value standard, basic beliefs and behavior. It contains a very rich content, including business philosophy, value concept, the spirit of enterprise, enterprise morality, group consciousness, enterprise image, enterprise system. Its core is thespirit of the enterprise and values.The value of enterprise culture1.Enterprise culture affects the enterprise’s lifeCulture is informal. But it exist everywhere and every time. In the developing of an enterprise, things informal is more important than that of formal, software is usually more important the hardware. This is not only the character of modern economy, but also the outcome of enterprise culture’s effect in long time.Enterprise culture is the spirit of the enterprise, is the powerthat drives the enterprise developing, and is the best way for the enterprise to get the growth of its economy. The development needs culture and the culture can support the development. In any case, there will be no long time development without culture’ support.2.Enterprise culture builds the enterprise’s core competenceThe 1960’s the core content of enterprise competition istechnology , in the 70 s, it is management, in the 80’ s, it is marketing, in the 90’s, it is the brand, and the 21’st century thecore competition between enterprises is the culture. Enterprise's short-term prosperity can get in so many ways, but the enterprise long time growth can be only from the power of the excellent enterprise culture, the effect of suitable culture on the development and growth of enterprises is huge, because it has infinite driving force on the staff.The spirit and ideas is the core of the enterprise’s culture. Whena good enterprise culture establishment, it brings the wisdom of the group, the spirit of collaboration, fresh vitality, this is equivalentto for enterprise with a powerful engine for enterprise innovation and development, and can uninterruptedly supply spiritual power for the enterprise.Culture the best way to mobilize the staff of an enterprise. Itbrings staff home feeling in their work. It is the resource of the cohesive power inside and the expansionary force outside of the enterprise.The concept of brand cultureBrand culture is the core of brand value, it include the value concept, grade, appeal, express feelings of the brand, the value of the brand culture is that it brings items of the brand to the flourishspirit world of human being. Brand culture not only can bring people good feeling but also improve the core competence of the brand.Brand culture mainly has three level content: the first level is the brand value system, which is made up of a series of concept of brand owners and operators, including the pursuit of quality concept, management concept, service concept, social concept and so on; The second level is the behavior model of the brand, including theoperator’s management and marketing strategy, marketdevelopment means, transmission channels, service mechanism and attitude, etc. The third level is the brand in the visual image level. This aspect mainly includes the name of the brand, brand appeal, brand identification, product external image and so on. The brand culture construction is development of urban rail transit and bus transit integration and optimization, in partial replacement of the main buslines function. Rail transport has the advantage of speed, capacity, and attracted more passengers riding to reduce private car travel, achieve the purpose of alleviating traffic congestion. Only rely on existing the process to adapt to the consumer demand, realize the brand image, maintenance for goals, and complete the heart contract between the brand and the consumer.The concept of culture marketing powerCulture marketing power is that enterprises, through the cultural marketing, get strong marketing idea, super marketing image, a new marketing model, and so get strong marketing power.development of urban rail transit and bus transit integration and optimization, in partial replacement of the main bus lines function.Rail transport has the advantage of speed, capacity, and attracted more passengers riding to reduce private car travel, achieve the purpose of alleviating traffic congestion. Only rely on existing企业文化企业文化的概念企业文化是指企业全体员工在长期的创业和发展过程中培育形成，并共同遵守的最高目标，价值标准，基本信念及行为规范。
公司企业文化英文作文
公司企业文化英文作文English:Company culture is the foundation of an organization, shaping its identity, values, and behaviors. A strong company culture not only fosters a sense of belonging and unity among employees but also contributes to the overall success of the business. It is essential for companies to establish a positive and inclusive culture that promotes collaboration, innovation, and continuous improvement. By fostering open communication, trust, and transparency, employees feel empowered and motivated to work towards common goals. A positive company culture also helps attract and retain top talent, as employees are more likely to stay in an organization where they feel supported, valued, and appreciated. With a strong company culture in place, organizations can enhance employee engagement, productivity, and overall performance, ultimately driving long-term success.中文翻译:公司文化是组织的基础，塑造其身份、价值观和行为。
企业文化建设 英文文献
企业文化建设英文文献## Corporate Culture Building.Corporate culture is the shared values, beliefs, and behaviors that characterize an organization. It is a powerful force that can shape everything from employee morale to customer satisfaction. A strong corporate culture can help a company attract and retain top talent, boost productivity, and improve profitability.There are many different ways to build a strong corporate culture. Some of the most effective strategies include:Communicating values and beliefs. A company's values and beliefs should be clearly communicated to all employees. This can be done through written statements, company-wide meetings, and training programs.Setting clear expectations. Employees need to knowwhat is expected of them in terms of behavior and performance. Clear expectations help to create a consistent work environment and reduce confusion and uncertainty.Rewarding desired behaviors. When employees demonstrate desired behaviors, it is important to reward them. This can be done through bonuses, promotions, or simply verbal praise.Creating opportunities for learning and development. Employees need to have opportunities to learn and develop their skills. This can be done through training programs, workshops, and on-the-job training.Fostering a sense of community. A strong corporate culture is built on a sense of community. Employees need to feel like they are part of something bigger than themselves. This can be fostered through team-building activities, company events, and social media.Building a strong corporate culture takes time and effort. However, the benefits are well worth it. A strongcorporate culture can help a company attract and retain top talent, boost productivity, and improve profitability.## 企业文化建设。
企业文化与经营业绩 外文文献
企业文化与经营业绩外文文献以下是一些关于“企业文化与经营业绩”的外文文献：1. Kotter, , and Heskett, (1992). Corporate Culture and Performance. New York: The Free Press.2. Thompson, , Chandrasekar, N., and Clark, (2006). The impact of corporate culture on business performance: a study of the automobile industry in Australia. Journal of Management Development, 25(7), .3. Guthrie, , and Hertz, (2009). The impact of corporate culture on organizational performance: a literature review and agenda for future research. Journal of Management Development, 28(7), .4. Kraft, K., and Hwang, J. (2011). The role of corporate culture in predicting business performance: a meta-analysis. Journal of Management, 37(6), .5. Davis, , andCollins, (2004).The impact of corporate culture on the bottom line: a ten-year review. Journal of Management Development, 23(5), .这些文献对企业文化的定义、企业文化与经营业绩之间的关系、以及如何通过建立强大的企业文化来提高经营业绩等方面进行了深入的研究和探讨。
企业文化外国文献
企业文化外国文献【篇一：企业文化外文参考文献】corporate culturethe concept of enterprise cultureenterprise culture is formed in the long-term of the venture and development process among the enterprise staf. they cultivate the common goal, the highest value standard, basic beliefs and behavior. it contains a very rich content, including business philosophy, value concept, the spirit of enterprise, enterprise morality, group consciousness, enterprise image, enterprise system. its core is the spirit of the enterprise and values.the value of enterprise culture1.enterprise culture affects the enterpr ise’s lifeculture is informal. but it exist everywhere and every time. in the developing of an enterprise, things informal is more important than that of formal, software is usually more important the hardware. this is not only the character of modern ec onomy, but also the outcome of enterprise culture’s effect in long time.enterprise culture is the spirit of the enterprise, is the power that drives the enterprise developing, and is the best way for the enterprise to get the growth of its economy. the development needs culture and the culture can support the development. in any case, there will be no long time development without culture’ support.2.enterprise culture builds the enterprise’s core competence the 1960’s the core content of enterprise com petition is technology , in the 70 s, it is management, in the 80’ s, it is marketing, in the 90’s, it is the brand, and the 21’st century the core competition between enterprises is the culture. enterprises short-term prosperity can get in so many ways, but the enterprise long time growth can be only from the power of the excellent enterprise culture, the effect of suitable culture on the development and growth of enterprises is huge, because it has infinite driving force on the staff.the spirit and idea s is the core of the enterprise’s culture. when a good enterprise culture establishment, it brings thewisdom of the group, the spirit of collaboration, fresh vitality, this is equivalent to for enterprise with a powerful engine for enterprise innovation and development, and can uninterruptedly supply spiritual power for the enterprise.culture the best way to mobilize the staff of an enterprise. it brings staff home feeling in their work. it is the resource of the cohesive power inside and the expansionary force outside of the enterprise.the concept of brand culturebrand culture is the core of brand value, it include the value concept, grade, appeal, express feelings of the brand, the value of the brand culture is that it brings items of the brand to the flourish spirit world of human being. brand culture not only can bring people good feeling but also improve the core competence of the brand.brand culture mainly has three level content: the first level is the brand value system, which is made up of a series of concept of brand owners and operators, including the pursuit of quality concept, management concept, service concept, social concept and so on; the second level is the behavior model of the brand, including the operator’s management and marketing strategy, market development means, transmission channels, service mechanism and attitude, etc. the third level is the brand in the visual image level. this aspect mainly includes the name of the brand, brand appeal, brand identification, product external image and so on. the brand culture construction isthe process to adapt to the consumer demand, realize the brand image, maintenance for goals, and complete the heart contract between the brand and the consumer.the concept of culture marketing powerculture marketing power is that enterprises, through the cultural marketing, get strong marketing idea, super marketing image, a new marketing model, and so get strong marketing power.译文1企业文化企业文化的概念企业文化是指企业全体员工在长期的创业和发展过程中培育形成，并共同遵守的最高目标，价值标准，基本信念及行为规范。
企业文化英文文献
Corporate Culture and the Bottom LineERIC FLAMHOLTZ, University of California at Los AngelesThe paper deals with the effects of corporate culture on financial performance. Previous authors have suggested that culture has an impact on financial performance. Unlike previous studies which have only examined the effects of culture on financial performance using cross sectional data, this study was done in a single organization. The company had twenty relatively comparable divisions, and provides a somewhat rare, if not unique, opportunity to assess the effects of corporate culture on financial performance. The results, using a regression analysis, suggest that there is a statistically significant relationship (at 0.05 level) between culture and financial performance (measured by ‘EBIT,’ or earnings before interest and taxes). Thus these results provide support for the previously hypothesized relationship between culture and financial performance with significant implications for management theory and practice 2001 Published by Elsevier Science Ltd. All rights reserved.Keywords: Corporate culture, Organizational performance, Financial performanceDuring the past decade it has become recognized that ‘corporate culture’ has a significant impact on overall organizational performance (Siehl and Martin, 1990; Kotter and Heskett, 1992).Explicitly or implicitly, it has been presumed that corporate culture affects the overall financial performance of a firm.In spite of this presumption, there has been very little empirical research dealing with the financial effects of corporate culture. In one notable exception, Kotter and Heskett (1992) conducted macro-level research on different companies, and compared samples of (a priori) ‘strong culture companies’ with‘weak culture companies’ (1992, p. 19) from 22 different industries.However, neither they nor others have done much research on the effects of culture on financial performance of a single firm. In part, this might be due to the difficulties of gaining a suitable research site. Nevertheless, there is a gap in our understanding of this phenomenon. Accordingly, the purpose of this article is to report the results of a field study of the impact of corporate culture on the ‘bottom line,’ or financial performance, of a firm. It presents the results of a relatively singular opportunity to investigate the relationship between corporate culture and financial performance in a single firm.The Nature of CultureThe concept of corporate culture has become embedded in management vocabulary and thought. Although there are many different definitions of the concept, the central notion is that culture relates to core organizational values. In turn, values are things which are important to organizations and underpin decisions and behavior. All organizations have cultures or sets of values which influence the way people behave in a variety of areas, such as treatment of customers, standards of performance, innovation, etc. An increasing number of successful organizations have, at least in part, attributed their success to effective culture management. For example, Starbucks Coffee Company, which has grown from just two retail stores in Seattle (USA) to more than 2500 stores world-wide during the past decade, views culture as a c ritical factor in the organization’s success (Schultz and Yang, 1997; Flamholtz and Randle, 1998). Specifically, the company’s paradigm is that: ‘the way we treat our people affects theyway our people treat our customers, and, in turn, our success, which includes financial performance.’ This belief has led the company to a number of human resource practices that are designed to enhance people’s feeling of being valued by the company. These include the widespread use of stock options and the practice of providing full benefits to all employees who work more than 20 hours per week. There are many areas in which corporate culture influences behavior and decision-making. However, there appear to be four key areas in which all organizations must manage their culture or values: (1) the treatment of customers, (2) the treatment of an organization’s own people or human capital, (3) standards of organizational performance, and (4) notions of accountability. These are the ‘key areas of cultural concern’ for all organ izations. Naturally, there are also many other areas of organizational performance that are of concern, but these tend to be more idiosyncratic to specific firms. Such additional areas can include beliefs with respect to innovation, corporate citizenship, openness to change, as well as others.Culture and Organizational PerformanceThe basic paradigm underlying the notion that culture affects performance is based upon a few key ideas. The first is that culture affects goal attainment. More specifically, com panies with ‘strong’ cultures are more likely to achieve their goals than those with relatively ‘weak’ cultures. So-called‘strong-culture organizations’ are thought to have a higher degree of organizational success (measured in market value or other financial measures of performance), because of a believed link to motivation. As stated by Kotter and Heskett, strong cultures are often said to help business performance because they create an unusual level of motivation in employees (1992, p.16).In addition to the hypothesized relationship between culture and financial performance, culture also has come to be viewed as component of other organizational effectiveness or success models (Flamholtz and Randle, 1998, 2000). It has been theorized that the role of culture, as part of a six factor framework, explains organizational effectiveness and, in turn, financial performance (Flamholtz, 1995; Flamholtz and Randle, 1998, 2000). Specifically, culture has been viewed as a critical organizational development area, or key strategic building block, of successful organizations. This framework has, in turn, been supported by further empirical research (Flamholtz and Aksehirli, 2000).Research QuestionThe general research question this article addresses is: Is there a relationship between a corporate culture and the financial performance of an organization? There was also a more specific research question in the context of this study. We were interested in determining the relationship between: (1) the extent to which people in the divisions accepted the stated culture of the company and (2) the company’s financial performance.ResultsThe data derived and used in this comparison are shown in a graph in Figure 3. The x-axis shows a‘divisional agreement with corporate culture score.’ This is a measure of the degree of similarity between the desired corporate culture and the culture perceived to exist in each division. It can be viewed as a measure of cultural ‘buy-in’ by the divisions. The y-axis presents EBIT values for the various divisions.Appendix ABanner’s Cultural PrinciplesFor your reference, the following principles define the culture that Banner desires.Our Vision... To become the leading component supplier to the capital and durable goods industries on a global basis.Our Customers...❖We view our customers as the most important element in our business. We will listen to our customers.❖We will make business decisions with our customer’s perspective in mind.This means that we commit to thinking from an ‘outside-in’ perspective vs. th inking primarily from an internal perspective about what works best for us.❖We will treat all customers with respect. Although we may have different standards for thelevel of service we give to selected customers, we value ALL of our customers and will treat them professionally.❖We will keep our commitments to customers.❖We will use the customer’s measurements as our‘scorecard.’❖We will strive to exceed the customer’s expectations.We want to ‘delight’ our customers. To differentiate ourselves from our competition, we need to try to exceed customer’s expectations. This doesNOT mean that we will accept unreasonable requests from our customers or that we are committedto providing services that the customer will not pay for.Our People...❖Our peop le are Banner’s most valuable asset.❖We will be known for having the best people in our industry.❖At Banner, we will treat people with respect and preserve human dignity.❖We will provide a safe, clean and challenging work environment for all of our people.❖We will invest in the development of our people. We encourage people to pursue continuous personal improvement, enabling them to grow with the company.❖We will be equitable in hiring, compensation, and promotion.❖We value every employee’s inpu t.❖We will communicate openly with our employees.Performance Standards and Accountability...❖We will continuously improve in everything we do and will strive to be ‘best in class’.We will measure our performance against the highest standards. Perfection is our ultimate goal.We will also benchmark our performance against competitors.❖We expect everyone at Banner to act with honesty and integrity.Honesty is an absolute standard for all of our activities, including communication within Banner, communication with customers, and communication with external agencies. Anything less is unacceptable.❖Within Banner we will communicate clear expectations, evaluate results, give constructive feedback, and reward performance.We will implement corrective action plans when performance is less than expected.Low performance is unacceptable.We will hold business units accountable for achieving their plans.Teamwork and Communication...❖Open and timely communication on all issues (good and bad) is expected and encouraged.❖Asking for help is encouraged, and we expect assistance to be provided by anyone who has theability to help.❖We want to be recognized as Banner by everyone (customers, employees, suppliers, shareholders, and the communities in which we operate).❖All divisions will use the official Banner logo as their logo.❖At all levels of the organization, we expect decisions to be made based on what is best for Banner.In making decisions at the division level, managers will first consider what is best for Banner —before considering what is best for the division.Corporate Citizenship...❖Banner will be a good citizen of the communities in which we operate.❖We will be visible within the community.Whenever feasible, business units will make charitable contributions and participate in local civic organizations.We want our business units to be successful, so that good jobs are maintained within their local communities.❖We will be a good neighbor in maintaining plant appearance and complying with environmental standards.We will find ways to be a good neighbor, while at the same time running an economically viable plant.。
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Corporate Culture and the Bottom LineERIC FLAMHOLTZ, University of California at Los AngelesThe paper deals with the effects of corporate culture on financial performance. Previous authors have suggested that culture has an impact on financial performance. Unlike previous studies which have only examined the effects of culture on financial performance using cross sectional data, this study was done in a single organization. The company had twenty relatively comparable divisions, and provides a somewhat rare, if not unique, opportunity to assess the effects of corporate culture on financial performance. The results, using a regression analysis, suggest that there is a statistically significant relationship (at 0.05 level) between culture and financial performance (measured by ‘EBIT,’ or earnings before interest and taxes). Thus these results provide support for the previously hypothesized relationship between culture and financial performance with significant implications for management theory and practice 2001 Published by Elsevier Science Ltd. All rights reserved.Keywords: Corporate culture, Organizational performance, Financial performanceDuring the past decade it has become recognized that ‘corporate culture’ has a significant impact on overall organizational performance (Siehl and Martin, 1990; Kotter and Heskett, 1992).Explicitly or implicitly, it has been presumed that corporate culture affects the overall financial performance of a firm.In spite of this presumption, there has been very little empirical research dealing with the financial effects of corporate culture. In one notable exception, Kotter and Heskett (1992) conducted macro-level research on different companies, and compared samples of (a priori) ‘strong culture companies’ with‘weak culture companies’ (1992, p. 19) from 22 different industries.However, neither they nor others have done much research on the effects of culture on financial performance of a single firm. In part, this might be due to the difficulties of gaining a suitable research site. Nevertheless, there is a gap in our understanding of this phenomenon. Accordingly, the purpose of this article is to report the results of a field study of the impact of corporate culture on the ‘bottom line,’ or financial performance, of a firm. It presents the results of a relatively singular opportunity to investigate the relationship between corporate culture and financial performance in a single firm.The Nature of CultureThe concept of corporate culture has become embedded in management vocabulary and thought. Although there are many different definitions of the concept, the central notion is that culture relates to core organizational values. In turn, values are things which are important to organizations and underpin decisions and behavior. All organizations have cultures or sets of values which influence the way people behave in a variety of areas, such as treatment of customers, standards of performance, innovation, etc. An increasing number of successful organizations have, at least in part, attributed their success to effective culture management. For example, Starbucks Coffee Company, which has grown from just two retail stores in Seattle (USA) to more than 2500 stores world-wide during the past decade, views culture as a c ritical factor in the organization’s success (Schultz and Yang, 1997; Flamholtz and Randle, 1998). Specifically, the company’s paradigm is that: ‘the way we treat our people affects theyway our people treat our customers, and, in turn, our success, which includes financial performance.’ This belief has led the company to a number of human resource practices that are designed to enhance people’s feeling of being valued by the company. These include the widespread use of stock options and the practice of providing full benefits to all employees who work more than 20 hours per week. There are many areas in which corporate culture influences behavior and decision-making. However, there appear to be four key areas in which all organizations must manage their culture or values: (1) the treatment of customers, (2) the treatment of an organization’s own people or human capital, (3) standards of organizational performance, and (4) notions of accountability. These are the ‘key areas of cultural concern’ for all organ izations. Naturally, there are also many other areas of organizational performance that are of concern, but these tend to be more idiosyncratic to specific firms. Such additional areas can include beliefs with respect to innovation, corporate citizenship, openness to change, as well as others.Culture and Organizational PerformanceThe basic paradigm underlying the notion that culture affects performance is based upon a few key ideas. The first is that culture affects goal attainment. More specifically, com panies with ‘strong’ cultures are more likely to achieve their goals than those with relatively ‘weak’ cultures. So-called‘strong-culture organizations’ are thought to have a higher degree of organizational success (measured in market value or other financial measures of performance), because of a believed link to motivation. As stated by Kotter and Heskett, strong cultures are often said to help business performance because they create an unusual level of motivation in employees (1992, p.16).In addition to the hypothesized relationship between culture and financial performance, culture also has come to be viewed as component of other organizational effectiveness or success models (Flamholtz and Randle, 1998, 2000). It has been theorized that the role of culture, as part of a six factor framework, explains organizational effectiveness and, in turn, financial performance (Flamholtz, 1995; Flamholtz and Randle, 1998, 2000). Specifically, culture has been viewed as a critical organizational development area, or key strategic building block, of successful organizations. This framework has, in turn, been supported by further empirical research (Flamholtz and Aksehirli, 2000).Research QuestionThe general research question this article addresses is: Is there a relationship between a corporate culture and the financial performance of an organization? There was also a more specific research question in the context of this study. We were interested in determining the relationship between: (1) the extent to which people in the divisions accepted the stated culture of the company and (2) the company’s financial performance.ResultsThe data derived and used in this comparison are shown in a graph in Figure 3. The x-axis shows a‘divisional agreement with corporate culture score.’ This is a measure of the degree of similarity between the desired corporate culture and the culture perceived to exist in each division. It can be viewed as a measure of cultural ‘buy-in’ by the divisions. The y-axis presents EBIT values for the various divisions.Appendix ABanner’s Cultural PrinciplesFor your reference, the following principles define the culture that Banner desires.Our Vision... To become the leading component supplier to the capital and durable goods industries on a global basis.Our Customers...❖We view our customers as the most important element in our business. We will listen to our customers.❖We will make business decisions with our customer’s perspective in mind.This means that we commit to thinking from an ‘outside-in’ perspective vs. th inking primarily from an internal perspective about what works best for us.❖We will treat all customers with respect. Although we may have different standards for thelevel of service we give to selected customers, we value ALL of our customers and will treat them professionally.❖We will keep our commitments to customers.❖We will use the customer’s measurements as our‘scorecard.’❖We will strive to exceed the customer’s expectations.We want to ‘delight’ our customers. To differentiate ourselves from our competition, we need to try to exceed customer’s expectations. This doesNOT mean that we will accept unreasonable requests from our customers or that we are committedto providing services that the customer will not pay for.Our People...❖Our peop le are Banner’s most valuable asset.❖We will be known for having the best people in our industry.❖At Banner, we will treat people with respect and preserve human dignity.❖We will provide a safe, clean and challenging work environment for all of our people.❖We will invest in the development of our people. We encourage people to pursue continuous personal improvement, enabling them to grow with the company.❖We will be equitable in hiring, compensation, and promotion.❖We value every employee’s inpu t.❖We will communicate openly with our employees.Performance Standards and Accountability...❖We will continuously improve in everything we do and will strive to be ‘best in class’.We will measure our performance against the highest standards. Perfection is our ultimate goal.We will also benchmark our performance against competitors.❖We expect everyone at Banner to act with honesty and integrity.Honesty is an absolute standard for all of our activities, including communication within Banner, communication with customers, and communication with external agencies. Anything less is unacceptable.❖Within Banner we will communicate clear expectations, evaluate results, give constructive feedback, and reward performance.We will implement corrective action plans when performance is less than expected.Low performance is unacceptable.We will hold business units accountable for achieving their plans.Teamwork and Communication...❖Open and timely communication on all issues (good and bad) is expected and encouraged.❖Asking for help is encouraged, and we expect assistance to be provided by anyone who has theability to help.❖We want to be recognized as Banner by everyone (customers, employees, suppliers, shareholders, and the communities in which we operate).❖All divisions will use the official Banner logo as their logo.❖At all levels of the organization, we expect decisions to be made based on what is best for Banner.In making decisions at the division level, managers will first consider what is best for Banner —before considering what is best for the division.Corporate Citizenship...❖Banner will be a good citizen of the communities in which we operate.❖We will be visible within the community.Whenever feasible, business units will make charitable contributions and participate in local civic organizations.We want our business units to be successful, so that good jobs are maintained within their local communities.❖We will be a good neighbor in maintaining plant appearance and complying with environmental standards.We will find ways to be a good neighbor, while at the same time running an economically viable plant.。