hotel English 酒店英语
English for Hotel Business酒店英语
身份证 identity card / ID card 护照 passport 留言 leave a massage 贵重物品 valuables 楼层服务间 floor station 楼层服务员 room attendant 楼层主管 floor supervisor 电梯 lift / elevator 照相机 camera 健身设施 fitness facilities 体重计/健康秤 bathroom scales 加床 extra bed 折叠床/弹簧床 Foldaway bed / spring bed / rollaway bed 标准床 Standard bed 大床 king-size bed 电视频道 TV channel 视频点播 VOD（video on demand） VOD宽频上网系统 VOD broadband internet system 卫星电视接收系统 satellal terms）
1．空房 VC（Vacant Clean ） 2．走客房 VD（Vacant Dirty） 3．未做住客房 OD（Occupied Dirty） 4．已做住客房 OC（occupied clean） 5．待修房 O.O.O (Out Of Order) 6．预退房 ED（Expect Departure) 7. 预定房 EA (Expect Arrival) 8．无烟房 NS（No Smoking） 9．外宿房 S/O (Slept Out) 10．双锁房 D/L (Double Lock) 11．请勿打扰 DND (Do Not Disturb) 12．请即打扫 MUR(Make Up Room) 13．拒绝服务 GRS (Guest Refuse Service) NNS(No Need Service) 14．无行李 N/B (No Baggage) 15．少行李 L/B (Light Baggage) 16．重要客人 VIP（Very Important Person） 17．长住客 LSG(Long Staying Guest) 18．结帐 C/O (Check Out) 19．入住 C/I (Check In)
Hotel English Unit4 Concierge,酒店英语 迎宾员
Teaching and learning aims:
• 1. Get (the students)
yourself familiar with concierge • 2. Master and use the expressions used. • 3. Practice yourself (students’) listening, reading, speaking and translating ability
check the number of the baggage Lead the guest to the reception desk and waiting for his/her registration Take the guest to his /her room Knock at the door, then step in Introduce the facilities Farewell to guest Fill in the form at reception desk
Task Ⅱ: text study – The Concierge (P51)
• Read the text silently, then answer the
questions in Ex. 3A. (p48)
19
2012-3-20
Duties of the Bellman
• Greeting • Carrying baggage; • Guiding guests to a room; • Demonstrate the operations and features of the room • • • • •
I ought to have told you in advance. 我应该事先告诉你。 我应该事先告诉你。
Hotel English ---check out(酒店英语--退房)
Situation 3 Check OutLesson One General Procedure 一般程序G: I'd like to check out.旅客:我想结账离店。
R:Have you settled bill?接待员:您结账了吗？G:No.I'd like to do that now.旅客:还没有，我想现在结账。
R:You can settle your bill at the Finance Department on the fourth floor.接待员:您可以在四楼的财务部结账。
G:Okay. I've paid my bill.旅客:好了，我已经结完帐了。
R:Would you like some help with your luggage?接待员:您需要帮忙提行李吗？G:I think I can do it myself if I can borrow your trolley.旅客:要是能借用一下你们的行李车，我想我自己就行。
R:Certainly. Just a moment, please. I'll get it for you.接待员:当然可以。
请稍等，我去给您拿行李车。
Lesson Two Setting Bill the Night before Leaving客人在离店的前一天晚上结账C:Finance Department.出纳员:你好，财务部。
G:Hello,this is Mr.Lister in room 3406.旅客：你好，我是3406房间的Lister先生。
I'll be leaving early tomorrow morning.我准备明天一早离开这里，So I'd like to come down sometime today to settle my bill.所以我想今天下楼结账。
与酒店的英语单词
与酒店的英语单词与酒店有关的英语单词酒店大家都不陌生，酒店是人们外出常入住的地方，下面为大家介绍一些与酒店有关的英语单词，希望大家喜欢。
1).restaurant n.餐馆，餐厅I’ve heard that restaurant engaged an authentic Sichuan chief to serve authentic Sichuan-flavor dishes to customers 我听说那家餐馆聘请了位正宗川菜厨师，为顾客提供正宗川味菜肴。
2).,cafeteria n.自助餐厅，自助食堂We can have delicious roast duck in this cafeteria.我们可以在这家自助餐厅吃到美味的烤鸭。
3).cafe n.咖啡馆，小餐馆Let's meet at the cafe next to my house.我们在我家隔壁的那家咖啡馆见面吧。
4).caff n.小餐馆The caff caught fire last night and two waiters were killed那个小餐馆昨天晚上着火了，有两个服务员被烧死了。
5).bakery n.面包店The bread is sold at half price in this bakery after six o'clock 这家面包店6点之后，所有的面包都以半价出售。
6).grillroom n.烧烤屋We walked along the street till its end but we didn't find a rillroom我们沿着这条街走到了尽头，但是仍然没有找到一个烧烤屋。
7).cold drinks shop 冷饮店The refrigerator in this cold drinks shop didn't work this morning今天上午，这家冷饮店的冰箱坏了。
酒店英文翻译英语（HotelEnglishtranslation）
酒店英⽂翻译英语（HotelEnglishtranslation）酒店英⽂翻译英语（Hotel English translation）Rice cake Rice tube puddingFried rice with eggSweet potato congeePlain rice, Plain white riceGlutinous oil riceLunch box of Chinese styleGlutinous rice Glutinous riceBraised pork rice Braised pork riceReed meat rice dumplingShrimp Shrimp ballsAngelica duckTempura TenpuraFried Noodle "Style"Special Homemade Lasagna LasagnaOyster omeletWonton noodles Wonton & noodlesSliced noodles with Sliced noodlesWattle Flat noodlesSpicy hot noodles with Spicy noodlesSesame paste noodles with Sesame pasteFried rice noodles with Fried rice noodlesDuck with noodlesGooseflesh Goose with noodlesRice Rice noodlesEel noodles with Eel noodlesSeafood noodles with oolong noodlesWinter powder Green bean noodlePork noodle Pork with pickled mustard green noodles Oyster thin noodlesTaro cake Taro cakeChicken Chicken rollsBean paste cake Bean paste cakeCrystal dumpling Pyramid dumplingsBean curd Dried nowGlutinous rice cake Glutinous rice cakes Tofu pudding now pudding"Fish ball soup Fish ball soupMeat ball soupPork intestines soup Pork intestine soup Egg & vegetable soup Egg & vegetable soup Clam soup Clams soup Squid soup Squid soupOyster soup Oyster soupNori Seaweed soup soupSquid soup Squid thick soupSweet & sour soupSour and chilli soupWonton soup Wonton soupPork soup is Pork thick soupHot pot hot potLove jade Vegetarian gelatinStinky tofuThe sugar gourd Tomatoes on sticksSpicy hot pot spicy hot potSpicy hot bean curd with Spicy bean curd Red bean ice Shaven ice with red bean Shaven bravely and ice ice Eight treasures of iceMian ice Mein iceIce Oatmeal ice creamRed bean milk ice Red bean with milk ice Sweet potato ice Sweet potatoDrink beverageRice milk Rice & peanut milkThe Dried Longan Ginger Tea is Dried in Chinese wolfberry Bodhi Tea, Soapberry TeaGinseng Tea ren-shen TeaOolong Tea/wulong TeaGround tea Lai - ChaSoya-bean milk Soybean milkPlum juice, Plum juiceSugar cane juice Sugar cane juiceStar fruit juicePear Juice, Pear JuiceFruit Juice in Grapefruit JuiceKiwi fruit Juice Kiwifruit JuiceMango Juice JuicePapaya Juice, Papaya JuiceCarrot Juice, Carrot JuiceWater Melon Juice JuiceJuice of Celery JuiceCoconut Juice Coconut JuiceHerb juice, Herb teaGrape Juice Grape JuiceOrange Juice Orange JuiceAppetizer & Salad head plate and Salad Never fruit saladLobster fresh fruit saladMixed salad (6 kind)Pastoral salad (6)tomato - mozzarella⼩⽜芝⼠沙的汁液smoked chicken乐队烟鸡⽇本环球影城传统的意思是goose platter法式⼩肝酱sanche - dolsot - bibimbapbibimbap with - vegetablest - stone pot拌饭拌饭拌饭bibimbap bibimbap:bibimbap bibimbap bibimbap bibimbibimbap 五花⾁五花⾁五samgyetangchicken ginseng soup参鸡汤鸡汤汤参蔘鸡热⽔samsaek-songpyeon half-moon rice cakes松叶蒸熟的三⾊饼三⾊松糕三⾊松糕samsaekjeonthreekinds - fried fish andvegetables三⾊煎饼三⾊饼三⾊煎饼samseon-ganjajangstiriefriednoodlesbean sauce海产物炸酱⾯让⼤家⼀起来学习⼀下吧(english)(⽇⽂)(简⽂)(繁体)s seafood rice with a mseon-nurungjitangbrowned stew先勾芡的三鲜锅巴汤三鲜锅巴汤海产品s a⽶seon-bokkeumbapstir-fried rice with三鲜炒饭三鲜炒饭seafood海鲜炒饭samseon-udongudon with seafood海产品乌冬⾯三鲜乌冬天⾯鲜乌龙⾯samseon - jajangmyeonstir-fried noodles with seafoodand black soy sauce bean酱⾯酱⾯~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~samseon-jjamppongsicy noodle soupseafood这是海鲜汤⾯3鲜辣汤⾯samchi - guibroiled Spanish mackerel鲛鱼烤鮁丼烤马烧鱼samchi-sogeum-guibroiled spanish mackerel with美搜刮的烤⾁盐烤马鲛鱼盐烤鲅鱼s a ngeojineureomijjimsteamed shark ' s fin潭⽔鳍的蒸清煮蒸翅清蒸翅sangeohoeraw shark⽣鲨鱼⽚⽣鲨鱼鲨鱼的⽣鱼⽚截距sangchussam-shabuhabushabu with rice appedin lettuce锅⾥饭是⼀锅，⼀锅⼜⼀锅⼜⼀锅saesongi neutari beoseotmushrooms平菇松茸松茸,平菇松蘑菇,⾦顶侧⽿朵saesongi-beoseot-gwaansim-steakgrilled - tenderloinmushrooms松茸和⽜的养⽜菇和⽜的养⽜的⽜⼀种saesongi - wadeungsim-steaksirloin steak mushrooms蘑菇和サーロインwith⽜排蘑菇⽜柳排蘑菇和莎朗⽜排(english)(⽇⽂)(简⽂)(繁体)- - - - - - - - - - deopbap saeu beoseotstir-fried mushrooms shrimps andon rice虾菇盖饭虾仁虾仁菇盖饭盖饭蘑菇⾹炒虾炒虾炒虾炒虾炒虾炒虾炒虾saeu-bokkeumbapstire - friedricevegetables虾炒虾仁炒饭虾仁炒饭saeu-wa gesal-salad shrimps and crab meat salad虾和螃蟹⾁沙拉沙唐古拉虾仁虾仁螃蟹⾁蟹⾁沙唐古拉虾⼤丸⼦虾丸saeu-wanja-twiOld の gimdeep - Fried shrimp meatballs sea つみれ Yang げFried prawn ball Fried prawn ballSaeujjimsteamed old の steamed shrimp sea し steamed shrimp Steamed shrimpSaeu chili -Braised shrimp chilisauceThe old のチリソース spicy shrimp, spicy shrimp with ketchupSaeu - chili - bokkeumbapFried rice with shrimps and chilisauceThe old のチリピラフ spicy shrimp Fried rice with spicy tomato juice shrimp Fried riceSaeu - cream - spaghettispaghetti with shrimp cream sauce sea old クリームスパゲッティー shrimp creamy pasta cream shrimp pastaSaeutangshrimp soup sea old shrimp soup shrimp soupSaeu - tomato - saucestir - Fried shrimp with tomato sauce and old sea トマトソース shrimps in tomato juice In tomato sauce shrimpSaeu - twigim deep - Fried shrimp sea day old のぷら soft Fried shrimp Fried shrimp(English) (Japanese) (simplified) (traditional)Cream Potato SaladButter and potato saladAsparagus Salad with Tarragon VinegarAsparagus salad with dried vinegarCheese board with crackerCheese plateAssorted sushiAssorted sushiBBQ meat combinationChinese style burning a platterMarinated combinationChinese saladSoup SoupTomato soupTomato soupBraised shark's fin with shredded chickenBraised chicken wingsSeafood Seafood snow trayShrimp Scallop, ScallopSalmon Salmon, Due to the Sea Shell of the Sea Shell, Abalone Shell Abalone ShellLobster Shellfish Shellfish oyster oysterCheese PlatterCheddar car beat cheese EmmentalAdam wongSurroundings while Station fryingBeef Steak Steak Short Rib cowboy boneChicken Steak Pork Chop Pork Chop Pork ChopLamb Chop sheep Octopus squid beardPoach Station burningVegetable 4 vegetable fungusRice Noodle Soup 3 Soup Soup 3 Soup baseMandarin fish Shell Mussel qingkouFish Ball Shrimp pellet Slice Fish Slice Fish SliceShow cooking on the sceneThe Sea cucumber crocodile feet goose feet abalone mushroomSea cucumber alligator palm of a goose palm abalone mushroom The Main Course the Main CourseRoasted lamb sirloin with mix herbHerb burning the west cold (sentiment)Fried shrimp shrimp with black pepper and minced garlic Fried shrimp with black pepper and garlic (fireworks) Braised osso buco with red wine sauceOsso bucco (Portuguese wine)Baked seafood with cheeseBaked seafood with cheese.Wok Fried fish mawThe cod (love heart)Fried spaghetti with assorted vegetableTriple Fried spaghettiChunky VegetableStir-fried mixed vegetables (love silk)Cerame sweet potatoCaramel sweet potatoes (honey honey) Baked Rice with seafood and mushroom Mushroom seafood gratin (full of love) Steamed fish with garlicSteamed bass with garlicSalted and spicy profritPretzels (tender feelings)Braised mushroomBow-cut mushrooms (double buckle)Dessert dessertsAmerican Cheese Cake American cheesecake Germany Cheese Cake Cheese CakeJapanese Cheese Cake Japanese cheeseburger Mexican Cheese Cake Mexican cheesecakeStrAwberry Mousse Cake strawberry Mousse Cake Rainbow Jelly Jelly JellyIce Cream all kinds of Ice CreamFresh Fruit 8 Fruit tuna # tunaCanned tunaGold shark fin # Gold shark finShrimp # nine section shrimp #Verbal fish # Verbal fishOrchid crab # Orchid crabBlue # blueBoss fish # boss fishNow # Clam# Carp Carp# dace daceAce ace tinCanned fish can be CannedBass # PerchGreen fin horse face dolphin # Green fin horse face filefish Tilapia, tilapiaQ: spiral lions #Eels # EelEel # EelHair clam # Hair clamsPrawn # prawnCuttlefish, CuttlefishOyster # oystersEye fish # Cuttle fishAntarctic shrimpKrill # krillShrimp # South American shrimpLoach # loachThe catfish # program catfish Catfish # program catfish # Crab CrabOther aquatic productsHerring # herringGreen fish liver # Herring liver Mackerel # mackerel Autumn knife fish # saury Autumn clam # Autumn clams Meat SnailSalmon # salmonSardine # sardineSand clam # Sand clamThe Shark # Shark# scallop scallop。
hotel English 酒店英语
(1)I would like to reserve a twin/ double room at your hotel for four nights from June8, 2002.我想向你们旅馆预订一间双人房，2002年6月8日入住，总共四天。
(2)Please reserve a single room under the name of Mr. Lin.请以林先生的名义定一间单人房。
(3)What's the price difference两种房间的价格有什么不同(4)A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
(5)If there are no room available for the above period, please inform me ASAP as I must look for another hotel. 如果在上述期间没有空房，请尽快告知以便另寻旅馆。
(6)I would like to book a flight to Paris on January 8 on Air France, First Class and round trip.我要订一张去巴黎的往返票，1月8日，法航，头等舱。
(7)We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
(8)What is the rate， please 请问房费多少(9)The current rate is$ 50 per night. 现行房费是50美元一天。
(10)What services come with that 这个价格包括哪些服务项目呢(11)By the way， I'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。
UNIT-1酒店英语口语
Hotel English 酒店英语视听说
Video I
At the Gate
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
1
At the Gate
Decide true (T) or false (F).
Video II
1
In the Lobby
Fill in the blanks with the missing words.
Clerk: How are you today, Mr. Johns?
Fine, thanks. Guest: _____________________.
Clerk: This is our manager, Mrs. Li.
1. The bellman greets the guest in the evening.
2. The bellman is very polite to the guest.
( F )
( T )
3. The guest has four pieces of luggage with her. ( F )
After you, please. Bellman: _________________________.
Guest: Thank you. Please enjoy your stay. Bellman: ______________________________________ .
Hotel English 酒店英语视听说
Hotel English 酒店英语视听说
环球英语网校 旅游饭店职业英语初级Hotel English (Book I) 第十六讲
环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲核心句型和单词复习句型Unit 1 Concierge1.Good morning, Sir. Welcome to our hotel.2.Let me help you with your luggage / baggage.3.Very glad to have you here.4.Can you help me with my luggage?5.No problem.6.The Reception Desk / The lift is over there.7.Follow me, please.8.This way, please.9.Would you mind my putting your baggage here? 10.You’ve got three pieces of luggage. Is that right?11.May I / Shall I show you to your room?12.It’s my pleasure.13.Here is your room / some toilet paper.14.May I put your luggage here?15.This way to the elevator, please.16.Let me take your suitcases.17.How do you like our hotel?18.Let me show you to your room, please.Unit 2 Front Office1.Good morning. Room Reservation. Can I help you?2.I’d like to reserve a room for September 20th and 21st, please.3.What kind / type of room would you like, a double room or a single room?4.Wait a moment, please.5.I’d like to make a reservation.6.What kind of room do you prefer?7.I need a single room with bath.8.How many nights will you stay?9.I’ll send confirmation of your reservation.10.We look forward to your coming / your arrival..11.What can I do for you?12.I want to reserve a suite.13.How long are you going to stay? / How long do you intend to stay?14.I have a reservation in your hotel.15.Could I have your name?16.We have the reservation under your name?17.Could I see your passport, please?18.Would you please fill in this registration form? 19.Certainly. Here you are.20.Do you have a reservation? / Have you made a reservation?21.Let me see.22.There is one single room available.23.I’ll take it.24.May I have your passport to fill out the registration form for you?25.Would you please show me your passport?26.Could you sign your name here, please?27.I’d like to check out / check in now.28.May I have your name and room number, please?29.Your bill is ready. The total is $588. / It totals $588.30.Please have a look at it to see if everything is correct.31.Here is you bill.32.I’m sorry. I don’t understand this item.33.It’s for the IDD calls you made from your room.34.Item 6 is for the room service.35.The service charge is included in the bill.36.I’ll check with the laundry service.37.I’m sorry for making such a careless mistake.38.How will you be paying, in cash, by credit card, or with traveler’s check?39.I’m sorry. We did make a mistake.Unit 3 Housekeeping1.Housekeeping. May I clean your room now?2.May I make up your room in half an hour?3.May I come in?4.Could you come back in an hour?5.When do you want me to clean your room?6.May I tidy up these things on your bed?7.Shall I come back later?8.I’ll come back in an hour.9.What time would you like us to clean your room?10.There’s something wrong with the toilet in my room.11.I’m sorry. I’ll send someone to repair it right now.12.The faucet is leaking in my room.13.I’m sorry for the trouble.14.We’ll send someone to your room right now.15.We’ll have someone check it for you.16.By the way, where can I have my pants cleaned?17.We have laundry service.18.We provide express laundry service.19.We collect laundry every morning.20.You may just put your laundry in the laundry bag and fill out the laundry list.21.I want to have my shirt cleaned.22.I’ll pi ck up your laundry right now.23.I’ll come to pick up your laundry.24.Please fill in the laundry list and put it with your laundry.25.When would you like your laundry back?26.Your laundry will be sent back in 3 hours.27.Could you help me to book the ticket?28.How many tickets do you want and for what time?29.Let me introduce the room facilities for you.30.We have several function rooms for you to choose from.31.You can receive your guests at the executive lounge.32.We offer free domestic and foreign newspapers for the executive guests.33.I’ll go the the business center to fax it for your right now.34.We offer free shoe–shine service. Unti 4 Operator1.I’d like a wake-up call at 5:30 tomorrow morning.2.Good morning, Madam. This is your wake-up call.3.Can you put me through to Mr. Wang in room 3205?4.Certainly, Sir. I’ll put you through.5.Please hold on.6.Sorry. I’m afraid she is not in.7.Would you like to leave a message?8.When would like us to wake you up?9.I’m sorry. The line is busy.10.Nobody answers.11.May I take a message for her?12.I’d like to call my family in England.13.You may call directly from your room.14.I want to place a call to America.15.What’s the rate?16.Are there any special night rates for international calls?17.You may use an IP calling card to make a long distance call?18.What’s the telephone number in Canada?19.I’ll give you the charges when you finish the call.20.Would you like a pay call or collect call?21.I’ll ring back as soon as I get through.雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑22.I’ve called Mr. Gao in room 1243, but he’s not in at the moment.23.May I leave a message on the phone? 24.We can make a recording for you.25.Please hold on and leave your message when you hear the beep.26.He will get your message when he returns.27.Here is the pen and the message form.28.I will send it to Miss. Zhang when she returns.29.May I know who is visiting?30.I’ll send this message to Mr. Brown.31.Let me call him in his room first.32.Nobody answered the phone.33.I’m afraid he’s out. Could you call again later?Unit 5 Food & Beverage1.Good morning. Room service. Can I help you?2.I’d like to have breakfast in my room.3.Y ou’d like a continental breakfast and your room number is 1012.4.Would you like anything else?5.The order will be sent to your room in a few minutes.6.Here is y, our room service.7.No problem, I can have that ready for you in 10 minutes. / Your order will be ready in 10 minutes.8.How would you like your coffee, with sugar or milk, Madam?9.What would you like to have, Sir?10.How would you like your eggs, scrambled, fried or boiled?11.Your order will be ready soon.12.I’m sorry to disturb you, but here is your room service.13.Thank you for using room service.14.Do you have a table for two?15.Where would you like to sit?16.Can we sit by the window? 17.Do you have a table for eight available now?18.Here is the menu.19.Excuse me, are you ready to order now?20.I think I’ll have the beef steak.21.May I take your order now?22.How many people are there in your party?23.Would you come this way please?24.Will this table be all right?25.What would you like for your dessert?26.I’d like my steak well done.27.Please have a look at the menu. I’ll be right back.28.What would you like to drink?29.What can I serve you today?30.I’d like a bottle of Beijing beer.31.I’ll be back soon with your order.32.May I recommend a drink for you?33.Would you like to try our snacks?34.We are not allowed to drink on duty.35.How many cubes of ice do you like with your whisky?36.How would you like your whisky, straight up or on the rocks?37.Here’s your order. How would you like it?38.Our special for today is cocktail.Unit 6 Business Center1.Excuse me, I wonder if I could send a fax.2.We provide fax and Internet service.3.I’d lik e to send it to Canada, and this is the fax number.4.I’d like 10 copies of this article.5.How much do I owe you?6.For A4, it totals 15 yuan.7.Could you repeat the fax number, please?8.Where do you want to send the letter?9.Excuse me, do you need an invoice?10.I’m sorry to keep you waiting.11.When do you need them?12.How many copies would you like?13.What kind of paper would you like to use, A4 or B5?14.Please let me know if you need help with the Internet service.15.They’ll be ready in 15 minutes.16.Welcome to Airport Ticketing. May I help you?17.I’d like to book a flight to Chicago this Friday.18.How about a flight leaving at 7:00 a.m. this Friday?19.I want to make an airline reservation.20.Where do you want to go?21.When do you want to leave? / When do you plan to leave?22.First class or economy class?23.One way or round trip?24.There is one at 9:30 tomorrow morning.25.The price is $800.26.Your departure time is 7 p.m.27.It will arrive at 9 p.m. local time.28.I want to know what kind of rooms you have for business meetings?29.We have several conference rooms for you to choose from.30.We offer many kinds of meeting facilities for our guests.31.I’ll take you to the function room.32.The conference rooms are on the 12th floor.33.What time would you like to use the conference room? 34.Your document will be sent up right now.35.How many people will attend the meeting?36.What kind of facilities do you need?37.Can I have the name of your company?38.What’s the date for the meeting, please?39.What time do you need the multifunction room?Unit 7 Other Services1.Excuse me, where is the dining-hall?2.How can I get there from here?3.Please take the elevator down to the first floor and turn left. You’ll find it.4.Excuse me, how can I get to the Business Center?5.Go straight ahead and turn right.6.Y ou’ll find it just in front of you.7.You can’t miss it.8.I wonder if you could tell me how I can get to the Tennis Center.9.Excuse me, which is the way to the bar?10.It’s over there next to the dining-hall.11.It’s over there at the back of the elevator hall.12.Can you tell me the way to the Chinese restaurant?13.Could you please tell me how to get to the coffee shop?14.Is this the right way to the Business Center?15.Please take the elevator up to the 5th floor and turn left.16.You can go there by the No. 22 bus and get off at the Xidan stop.17.The bus stop is just in front of the Bank of Beijing opposite the hotel.18.How can I get to the nearest post office from the hotel?19.You can go there by taxi / by subway.20.Please tell me how I can get to the nearest travel agency. 21.Just go out of the hotel and turn left.22.It is just 200 meters down the road.23.Go down this road and turn left at the crossing.24.Go along the road and the post office is just next to the bank.25.Let me show you on the map.26.The Forbidden City is to the north of Tian’anman Square.27.You can take No. 1 bus.28.It’s not far from here.29.Take the second turn on the left.30.I’d like to buy some clothes for my wife.31.Can you give me some suggestions?32.There are many typical Chinese-style clothes for you to choose from.33.What do you think of it? / How do you like it?34.How would you like to visit the China National Museum later?雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑35.Would you like to buy some souvenirs?36.What size do you wear?37.What color do you like?38.It suits you very well.39.I’m sorry. It’s sold out.40.What do you think of this style?41.I’ll take this one.单词词组Unit 1 Concierge1.Welcome2.hotel3.doorman4.luggage5.glad6.help7.reception8.show9.baggage / luggage10.put11.case12.carry-on13.shoulder bag14.over there15.suitcase16.belongs17.wallet18.backpack19.pleasure20.lift21.elevator22.follow23.soap24.razor/doc/b288ba3987c24028915fc314.html b26.ashtray27.television28.mirror29.cup 30.air-conditoner31.plug32.wardrobe34.bellboy35.articleUnit 2 Front Office1.book2.room3.suite4.presidential suite5.double bed / room6.single room7.triple room8.standard room9.reservation10.prefer11.confirmation12.bath / bathroom13.bathtub14.stay15.in all16.forward17.reserve18.make a reservation19.moment20.registration21.available/doc/b288ba3987c24028915fc314.html plete 23.form24.show25.receptionist26.fill in / out27.passport28.sign29.total30.amount to31.bill32.item33.charge34.in cash35.by credit card36.with a traveler’s check37.deduct38.mistake40.under your name41.afraid42.certainly43.month44.date45.year46.check in / out47.wait a moment48.ready49.right / correct50.understand51.check 52.pay53.per night54.IDD calls55.DDD callsUnti 3 Housekeeping1.bath shampoo2.bed3.chair4.closet5.curtain6.quilt7.pillow8.bed sheet9.bed spread10.clean the room11.make up12.tidy up13.half an hour/doc/b288ba3987c24028915fc314.html e back 15.what time/doc/b288ba3987c24028915fc314.html ter17.send18.maid19.repair20.send21.right now / right away/doc/b288ba3987c24028915fc314.html set 23.refrigerator 24.door26.trouble27.immediately28.window29.light30.toilet31.washbasin32.faucet33.shower34.bulb35.plumber36.bathtub37.wallpaper38.wrong39.repairman40.wash/doc/b288ba3987c24028915fc314.html undry42.dry cleaning43.skirt44.shirt45.suit46.shoe47.dress48.tie49.coat50.underwear/doc/b288ba3987c24028915fc314.html undry service /doc/b288ba3987c24028915fc314.html undry bad /doc/b288ba3987c24028915fc314.html undry list54.collect55.pants56.pick up57.wear58.executive59.lounge60.wake-up tea/doc/b288ba3987c24028915fc314.html puter room62.facility63.introduce64.Internet service65.business floor66.ticket67.evening show68.try my best69.tomorrow evening71.address72.by the way73.room number74.press75.valet76.express laundry service77.same-day service78.no problem79.function room80.choose81.room facilities 82.offer83.faxUnti 4 Operator1.wake-up call2.operator3.caller4.p ut … through5.hold on6.leave a message7.wake-up service8.knock at the door9.call10.directly11.cheap12.second13.minute14.rate15.special rate16.make a long distance call17.IP calling card18.telephone charge19. a pay call20. a collect call21.telephone number22.call / ring back23.at the moment24.on the phone25.record 26.make a recording28.visit29.message form30.return31.ball-point pen32.China33.England34.Japan35.South Korea36.Australia37.Canada38.France39.Germany40.America41.RussiaUnit 5 Food & Beverage1.order2.room service3.have breakfast4. a continental breakfast5.menu6.in a few minutes7.sugar/doc/b288ba3987c24028915fc314.html k9.doorknob menu10.room number11.hot beverage12.service charge 13.Hong Kong14.The United Kingdom15.The United States of America16.fruit juice17.restaurant18. a table for two19.sit by the window20.beef steak21.excuse me22.appetizer23.soup24.heavy25.light26.spicy28.fresh29.dessert30.main course31.well-done32.rare33.medium-rare34.beer35.serve36.cocktail37.whisky38.brandy39.rum40.coffee41.ice 42.martini43.wine44.teaUnit 6 Business Center1.provide2.fax3.Internet service4.wonder5.send a fax6.fax number7.assistant8.copy9.bartender10.again11.recommend12.snack13.on duty14.enjoy15.ice cubes16.special17.article18.owe19.money20.total21.send a letter22.invoice23.sign your name24.keep you waiting 25.postcard26.receive a letter27.type28.print29.duplicate30.offer Internet service31.Internet connection32.flight33.airport ticketing34.book a flight35.leave36.plane37.make an airline reservation38.arrive39.ticket price/doc/b288ba3987c24028915fc314.html rmation41.arrival time42.departure time43.plan44.discount ticket45.one-way ticket46.first class / economy class47.round-trip ticket48.adult ticket49.return ticket50.air ticket51.conference room52.several 53.choose54.business meeting55.meeting facilities56.function room57.banquet hall58.attend the meeting59.kind / typeUnit 7 Other Services1.direction2.dining-hall3.get there4.take the elevator5.turn left / right6.find7.housekeeper8.go straight ahead9.lift10.walk straight11.in front of12.miss13.Chinese / Western restaurant/doc/b288ba3987c24028915fc314.html pany15.multifunctional16.receptionist17.Tennis Center18.bar19.next to20.up / down 21.back22.behind23.beside24.upstairs / downstairs25.end26.shopping center27.by bus28.take bus29.get on / off at …30.bus stop31.opposite32.near / nearest33.buy / sell34.clothes35.souvenir36.homeland37.understand38.suit39.travel agency40.meter / kilometer41.map42.north / south / west / east43.far44.crossing45.typical46.Chinese-style47.suggestion48.wife / husband 49.silk50.medium size/doc/b288ba3987c24028915fc314.html rge size52.small size53.extra large size54.gram / kilogram55.purple56.post office57.Tian’anmen Square58.The Forbidden City。
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(1)I would like to reserve a twin/ double room at your hotel for four nights from June8, 2002.我想向你们旅馆预订一间双人房，2002年6月8日入住，总共四天。
(2)Please reserve a single room under the name of Mr. Lin.请以林先生的名义定一间单人房。
(3)What's the price difference?两种房间的价格有什么不同?(4)A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night. 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
(5)If there are no room available for the above period, please inform me ASAP as I must look for another hotel.如果在上述期间没有空房，请尽快告知以便另寻旅馆。
(6)I would like to book a flight to Paris on January 8 on Air France, First Class and round trip.我要订一张去巴黎的往返票，1月8日，法航，头等舱。
(7)We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
(8)What is the rate，please?请问房费多少?(9)The current rate is$ 50 per night.现行房费是50美元一天。
(10)What services come with that?这个价格包括哪些服务项目呢?(11)By the way，I'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。
Dialogue AIndividual clients check in(散客入住G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please. 我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan 我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？G：Yes, form today. 是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting.Ms. Nolan. Your reservation is for a business single room for one night, the room rate is￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes. 是的R：Print out the registration form? 打印住宿登记表。
（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）R：Y ou stay here one day, the deposit is￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？G：By Credit Card. 刷卡。
R：OK, Ms. Nolan, please show me your credit card, I’ll brush￥1500 of per-authorization（预授权）as your deposit.Do you have a password of your card?好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）G：Yes. 有密码R：OK, please input the password. 好的，请您输一下密码。
R：刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.这是给你刷的￥1500的预授权，请您在POS单上签字确认.R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）R：The breakfast time is from 7:00am to 10:00am at the IAP. Pleaseshow your room number before meal. The need for additional breakfast is 98yuan one person.早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。
G：OK. 好的。
R：Y our room number is 1018.Here your key card. The bellman willtake your luggage and show you the way.您的房间号码是1018，这是您的房卡。
行李生将为您提行李并为您带路。
G：OK. 好的。
Dialogue BComplaint(处理投诉)C=Front Office Clerk 前台服务员G=Guest 客人C：Good evening, Front Office. Can I help you?晚上好，这里是前台。
有什么可以为您效劳？G：This is Ms. Stevenson, Room 1827.I’ve just checked in and I’m not satisfied with my room. .我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。
C：May I know what’s the matter?请问有什么问题吗？G：The room is too noisy and my husband was woken up several times by the noise the baggage！I didn’t expect such things would happen in your hotel.房间非常的！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that, Ms. Stevenson.I’ll try to arrange another quiet room for you .Please waita moment.(after a while)。
We do apologize for the inconvenience.很抱歉有这种事情，史蒂文森小姐。
我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。
G：That fine. Thank you. 好吧，谢谢您。
C：Y ou’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key. My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.不客气，史蒂文森太太。
这是为您新更换的房间1728的房卡。
我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。
Dialogue CCheck outR：Good morning, sir .can I help you?早上好先生，有什么可以帮到您？G：Morning .l would like to check out. 早上好，我想办理退房。
R：Certainly. Can I have your name and room number?好的！您可以告诉我您的名字和房间号码吗？G：Thomas Dickson in Room 1218托马斯.迪克逊房间号码是1218.R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。
这是您的账单请您核对一下。
G：Sorry, l am not clear about this item.不好意思，我对这项消费表示不理解。
R：Oh. This is for the phone calls you made from your room.这是您从房间内拨打的电话账单。
G：But I didn’t make any calls. 但是我并没有拨打任何电话。
R: Oh, just a moment. l’ll check it .l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away.请您稍等一下我查一下。