客户接待用语
商务接待用语
商务接待用语
1. “嘿，欢迎您来呀！就像迎接许久未见的老友一样，咱可得好好招待您！比如上次那个客户来，我们就是这般热情接待的。
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2. “哟，您这边请！这不就跟请好朋友到家里做客一样嘛！您看上次小李来，不也是这样被我们迎进来的嘛。
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3. “哇哦，您可算来了！这感觉就像盼星星盼月亮盼来了重要的人呀！就像上次盼着张总来一样。
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4. “嘿呀，快请坐呀！这就跟给家人找个舒服的位置一样自然呀！之前王姐来也是坐这儿呢。
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5. “哎呀，您想喝点啥？就像问自己朋友一样随意哈！上次赵先生来我们也是这么问的哟。
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6. “哇，您看看这个安排怎么样？肯定得让您满意呀，就像要让自己最亲近的人满意一样！之前给老孙安排的时候他可高兴了。
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7. “嘿，有啥要求您直说！跟对自己家人说话一样别客气呀！上次刘总就很直接地提要求呢。
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8. “哟呵，咱这儿绝对让您舒服自在！就像在自己熟悉的地方一样放松！上次小周来不就玩得很开心嘛。
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9. “哇啦，您放心好了！肯定把您照顾得妥妥当当的，就像照顾自己宝贝一样！之前那谁来也是这样的。
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10. “哎呀呀，您在这儿就跟在自己家一样哈！想干啥都行！上次张哥来不就很随意嘛。
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我的观点结论：商务接待用语就是要亲切、自然、热情，让人感觉舒服自在，就像对待亲朋好友一样，这样才能更好地促成合作，建立良好的关系。
外贸常用用语接待客人
外贸常用语（接待客人、签单、付款、展会等场景）一、问好1. Good morning/afternoon/evening./May I help you? /Anything I can do for you?2. How do you do? /How are you? /Nice to meet you.3. It’s a great honor to meet you./I have been looking forward to meeting you.4. Welcome to China.5. We really wish you'll have a pleasant stay here.6. I hope you’ll have a pleasant stay here. Is this your fist visit to China?7. Do you have much trouble with jet lag?机场接客1. Excuse me; are you Mr. Wilson from the International Trading Corporation?2. How do I address you?3. May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you.4. We have a car can over there to take you to your hotel. Did you have a nice trip?5. Mr. David smith asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2. Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.3. I would like to introduce Mark Sheller, the Marketing department manager of our company.4. Let me introduce you to Mr. Li, general manager of our company.5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang.6. If I’m not mistaken, you must be Miss Ch en from France.7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?13. I’ am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about…? /What is your opinion?/What is your point of view?10. No wonder you're so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That's just what we want to hear.确认话意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You mean…is that righ t?6. Do you mean..?7. Excuse me for interrupting you.社交招待1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. I’ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I can’t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. I’ll be right back9. Excuse me a moment.告别1. Wish you a very pleasant journey home? Have a good journey!2. Thank you very much for everything you have done us during your stay in China.3. It is a pity you are leaving so soon.4. I’m looking forward to seeing you again.5. I’ll see you to the airport tomorrow morning.6. Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!约会1. May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2. Let’s fix the time an d the place of our meeting.3. Can we make it a little later?4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. I’m afraid I have to cancel my appointment.7. It looks as i f I won’t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.市场销售客户询问1. Could I have some information about your scope of business?2. Would you tell me the main items you export?3. May I have a look at your catalogue?4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I’m afraid we can’t do much right now.回答询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won’t you have a look at the catalogue and see what interest you?9. That is just under our line of business.10. What about having a look at sample first?11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the users there.15. We are sure our products will go down well in your market, too.16. It’s our principle in business “to honor the contract and keep our promise”.17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data? We’d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end?26. Our product is the best seller.27. This is our newly developed product. Would you like to see it?28. This is our latest model. It had a great success at the last exhibition in Paris.29. I’m sure there is some room for negotiation.30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. this product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the product’s function.38. The product has just come out, so we don’t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.二、关于产品品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications m eet your requirements. I’m sure the prices we submitted are competitive.Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don’t give any commission in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It’s too high; we have another offer for a similar one at much lower price.16. But don’t you think it’s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If yo u can go a little lower, I’d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I’m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What’s minimum quantity of an order of your goods?询问订货数量36. How many do you intend to order?37. Would you give me an idea how much you wish to order from us?38. When can we expect your confirmation of the order?39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?41. We regret that the goods you inquire about are not available.客人回答订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I’d like to order 600 sets.49. We can’t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods?55. What is the earliest time when you can make delivery?56. How long does it usually take you to make delivery?57. When will you deliver the products to us?58. When will the goods reach our port?59. What about the method of delivery?60. Will it possible for you to ship the goods before early October?答复交货期61. I think we can meet your requirement.62. I ‘m sorry. We can’t advance the time of delivery.63. I’m very sorry for th e delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. Let’s discus s the delivery date first. You offered to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months?稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you’d better ship the goods entirely.75. We’ll try our best. The earliest delivery we can ma ke is in May, but I can assure you that we’ll do our best to advance the shipment.76. I’m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77. I’ll find out with our home office. We’ll do our best to advance the ti me of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.签单签单前建议1. Before the formal contract is drawn up we’d like to restate the main points of the agreement.2. We can get the contract finalized now.3. Could you repeat the terms we’ve settled?4. It is very important for us to abide by contracts and keep good faith.5. Have you any questions as regards to the contract?6. I’d like to hear your ideas about the problem.7. I think it is better to have a good understanding of all clauses before signing a contract.8. Do you have any comment to make about this clause?9. Do you think the contract contains basically all we have agreed on during negotiations?10. Everything has been arranged well. I hope the signing of the contract will go smoothly三、签单11. These are two originals of the contract we prepared.询问签单12. When shall we sign the contract?13. Mr. Brown, do you think it is time to sign the contract?14. Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?15. Shall we sign the contract now?16. Just sign there on the bottom.17. The contract is ready, would you mind reading it through?18. We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.签单后祝语19. I’m very pleased that we have come to an agreement at last.20. Let’s congratulate ourselves for th e successful contract.付款方式客人询问付款方式1. Shall we discuss the terms of payment?2. What is your regular practice about terms of payment?3. What are your terms of payment?4. How are we going to arrange payment?回复询问付款方式5. We’d like you to pay us b y L/C.6. We always require L/C for our exports and we pay by L/C for our imports as well.7. We insist on full payment.8. We ask for a 30 percent down payment.9. We expect payment in advance on first orders.客人建议付款方式10. We hope you will accept D/P payments terms.11. In view of this order of small quantity, we propose payment by D/P with collection througha band so as to simplify the payment procedure.12. Payment by L/C is the safest method, but rather complicated.礼帽拒绝客人13. I’m sorry. We can’t accept D/P or D/A. We insist on payment by L/C.14. I’m afraid we must insist on our usual payment terms.15. “Payment by installments” is not the usual practice in world trade.16. It is difficult for us to accept your suggestion接受客人付款方式17. In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.18. I have no alternative but to accept your terms of payment.信用证要求及货币19. When should we open the L/C?20. Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21. How long should our L/C be valid?22. The L/C should be valid 30 days after the date of shipment.23. Could you tell me what documents you’ll provide?24. Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.25. In what currency will payment by made?26. We usually do business in U.S.dollars as world prices are often dollars based.保险客人询问保险1. As for the insurance, I have quite a lot of things which I am still not clear about.2. May I ask you a few questions about insurance?3. What do your insurance clauses cover?4. I wonder if the insurance company holds the responsibility for the loss.5. Have you taken our insurance for us on these goods?6. Can you tell me the difference between WPA and FPA?7. What risks are you usually covered against?8. Is war risk to be covered?9. I’d like to have the insurance of the goods covered at 110% of the invoice amount.回复保险询问10. There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11. Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc. If the goods are insured, the exporter might get enough to make up his loss.12. Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13. As a rule, we don’t cover them unless you want to.14. If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15. The FPA clause doesn’t cover partial loss of the particular coverage, whereas the WPA clause does.16. The extra premium involved will be on your account.17. The insurance covers ALL Risks at 110% of the invoice value.18. No, it is not necessary for the shipping line to add to the cost. Our past experience shows that All risks gives enough protection to all the shipments to your area.19. ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land. In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.参观工厂1. You’ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let’s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression?11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around?13. I would like to look over the manufacturing process. How many workshops are there in the factory?14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples?四、广交会（其他）学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company. 让我介绍你认识，这是我们的总经理，李先生。
10种常用的接待用语
10种常用的接待用语（一）文明用语日常礼貌用语请、您好、谢谢、对不起、没关系、再见。
办理业务用语⑴请问您办理什么业务？⑵请稍候。
⑶您的手续不全，请下次再来。
⑷请您签名（盖章）。
⑸对不起，请你到××部门办理此事。
(6)同志，请到我这里来办。
⑺在需要客户填写凭证（单据）时：“请您填写××凭证（单据）”。
⑻在需要客户出示有关证件、资料时：“请出示您的××”。
⑼在临柜业务较多或业务中断时：“对不起，请稍等”。
⑽在客户等待时间较长时：“对不起，让您久等了”。
⑾在客户站错柜台时：“对不起，请到××台办理”。
⑿在客户填错票据时：“对不起，您填错了，请重新填写一份”。
⒀在退回客户票据时：“请收好”或“请到××台取款”。
⒁在向客户付款时：“请您点清收好”。
⒂在客户办完业务时：“谢谢您的合作，欢迎再次光临”。
接待用语⑴您好！欢迎光临。
⑵请坐。
⑶请喝茶。
⑷我能为您做点什么。
⑸请问，您有什么事。
⑹别客气，这是我应该做的。
⑺您的建议很好，谢谢！⑻好走，欢迎下次再来。
使用电话用语⑴接话：您好！ⅹⅹ信用社（ⅹⅹ联社、ⅹⅹ科室），请问，您找谁？⑵在接外线电话时：“您好，╳××信用社......”，接内线时：“您好......”。
⑶发传真：您好！我是ⅹⅹ信用社（ⅹⅹ联社、ⅹⅹ部室），发传真给您，共ⅹ页。
请转交ⅹⅹ部或ⅹⅹ同志。
请您给信号，谢谢！⑷发话：您好！我是ⅹⅹ信用社（ⅹⅹ联社、ⅹⅹ科室），请找ⅹⅹ同志接听电话，谢谢！⑸在接到打给他人的电话时：“请稍等”。
⑹在对方寻找的人不在时：“对不起，××不在，您有事需要转告吗？”。
⑺在通话时应故暂停时：“对不起，稍等一下”。
⑻在向外打电话时：“您好......”。
⑼重要的通话内容应做好记录。
⑽电话完毕：谢谢，再见！（下次再见！）⑾在对方挂断之后，方为通话完毕。
接待用语及行为规范
用于临时有事急需 现场解决或准备给 顾客倒茶水
事先礼貌的和客户打招呼，不允 许在客户不知情的时候突然离开
也可先安排其他的接待人员 暂时接待，紧急事项处理完 毕后继续接待。
倒茶水
1、茶水温度不宜太烫
顾客在思考或浏览 招商手册的时候
2、茶水不宜太满，注入量约为 茶杯容量的六至七成即可。 3、上茶水时在顾客方便的角
20
话，你是否需要和她通个电 话约个时间，以便她能够更
好的为您服务？
21 给您造成的不便请您谅解!
被顾客拒绝为之继 续服务
顾客问题不能及时 解决
对不起，让您久等了，我们 **领导在您来之前刚出去， 22 如果您有特别着急的事情， 我可以代为转告，等*领导回 来再和您直接联系。
领导不在时有人拜 访
对不起，我们领导正在开
引，从胸前向身体右下侧划 出，五指并拢，手心向上， 右手大臂紧贴身体，小臂向
右下侧伸直，目光与右手同
时进行
4 请坐！ 5 接待人员入座
主动帮顾客把椅子拉出并示意 顾客就坐或使用下滑手势指引 指引顾客就坐 顾客就坐。
区分上座和下座位置： 1、接近入口处为下座，对面是 上座； 2、有椅子与沙发两种座位沙发 是上座； 3、如果有一边是窗，能看见窗 外景色为上座。
很高兴能够为您服务，如果 17 您还有其他问题，请随时打
我的电话。
顾客准备离开时
18 再见，请慢走！
当会客完毕送走客人后，返回自 己座位，将刚才的名片拿出来整 理后才保存下来。
对不起，让您久等了，我们
19
丁主管这会儿不在，如果您 有什么想了解的我可以代替
她为您服务。
制定的接待人员不 在时
好的，我这里有*主管的电
前台接待收银礼貌用语
前台接待收银十大礼貌用语1见面礼貌用语：（迎候宾客）您好，欢迎光临！早上⁄上午⁄下午⁄晚上好！2预定礼貌语：（客房预定）先生/ 小姐，请问您预定哪天的房间，预计住几天？先生/ 小姐，我们有单间、双间、套房，请问您需要什么类型的房间？需要多少间呢？先生/ 小姐，针对您这样的商务/ 会务组/ 旅行团客人，我们这有********房间，房间折后价是***元，不含早餐，（介绍房间情况）先生/ 小姐，请问您对房间有特殊要求吗？先生/ 小姐，请问方便留下您的联系、与邮箱地址吗？先生/ 小姐，方便告诉我们您的到店时间吗？以便我们更好的为您服务！先生/ 小姐，您预定了********房间，请问您还有什么需要更改的吗？先生/ 小姐，酒店位于长沙市候家塘劳动西路377号，您订了****房，因酒店登记需要一房一证，为了方便您⁄您的朋友入住，请您⁄您的朋友带好身份证，您入住⁄团队入住之前需要支付***元定金。
请您在***日前支付定金***元，以便于我们收到您的定金后为您预备您所需要的房间。
我们公司财务帐号是******，或许您可以直接将定金送至我们酒店。
我是酒店总台员工******如果您有任何更改请及时与我们联系。
3接待礼貌语（办理入住登记）（以客人的姓氏称呼客人）先生/ 小姐，您好，您这边请！先生/ 小姐，您好，请您稍等，马上为您办理！先生/ 小姐，您好，请问您有预定吗？先生/ 小姐，您好！您通过芒果网/ *** 公司预定了8楼的一个高级单人间，房价是***元，对吗？先生/ 小姐，您好！您预定的房间是8楼的一个高级单人间，房价是***元，对吗？先生/ 小姐，我们酒店针对您这样的商务客人，专推出了商务间，房间比较安静，格调高雅，还有电脑上网，这种房间既适合您的高贵身份，又方便您办公，而且价格合算。
您看如何？先生/ 小姐，方便您出示您的身份证为您办理登记吗？先生/ 小姐，请问您以前在我们酒店登记过吗？先生/ 小姐，麻烦您在这边单据签名确认一下，谢谢！（递上单据）4推销礼貌语（升级销售）先生/ 小姐，您还不是我们的会员吧，为了方便您的下次入住，现在就为您办理一张会员卡，您看可以吗？先生/ 小姐，5受理预付款礼貌语（收银以客人的姓氏称呼客人）先生/ 小姐，您需要交纳房卡押金***元，请问您如何付费，用信用卡还是付现金呢？先生/ 小姐，一共收您***元定金。
接待礼仪用语
接待礼仪用语在现代社会中，接待礼仪是人们相互交往的重要组成部分。
无论是商务交流、社交活动还是公共场合，正确运用接待礼仪用语都能有效地促进沟通交流和建立良好的关系。
接下来，我们将介绍一些常用的接待礼仪用语。
1. 问候和欢迎：当接待客人时，首先要表示热情和友好。
以下是一些常用的问候和欢迎用语：- "您好！欢迎光临。
"- "很高兴见到您。
"- "感谢您来参加今天的活动。
"- "欢迎您的到来。
请坐。
"- "我们在这里竭诚为您服务。
"2. 介绍自己和确认来访者身份：在接待过程中，我们需要向客人介绍自己，并确认他们的身份。
以下是一些常用的表达方式：- "我是XXX，负责接待您。
"- "请问您是XXX先生/女士吗？"- "我们已经准备好了您的来访记录。
"- "为了确保安全，请您出示有效的身份证件。
"3. 提供帮助和指引：在客人到达后，我们可以主动提供帮助和指引，让他们感到宾至如归。
以下是一些常用的表达方式：- "请问您需要什么帮助吗？"- "让我来帮您安排好行李。
"- "这是您的办公室/会议室。
"- "这是卫生间的位置，如果您需要的话。
"- "请随时与我们联系，如果有任何需要。
"4. 引导进行谈话：在接待过程中，我们可能需要引导客人进行谈话，以加强双方的沟通和交流。
以下是一些常用的表达方式：- "请告诉我您对这个项目/活动有什么期望。
"- "您对我们的服务有任何建议吗？"- "请问您对这个主题有何见解？"- "我们非常愿意听取您的意见和想法。
"- "如果您有任何疑问或需要进一步了解，请随时提问。
接待礼仪用语范文
接待礼仪用语范文与顾客打招呼要落落大方笑脸相迎，使顾客有宾至如归的感觉，接待礼仪用语有哪些?下面是的一些内容，希望对你有帮助。
“同志(先生)!”“女士(小姐)!”“小朋友!”“早上好!”“先生你好!”“小姐你好!”“小朋友你好!”“欢送光临!”“请随意参观!”当顾客进店后，一般会直奔柜台，店铺员工应立即接待，主动打招呼：“你好!你要看些什么?”“先生(小姐)，你需要什么?我拿给你看。
”“欢送光临，请随意参观选购。
”当顾客进店之后浏览商品时，店铺员工应主动介绍：“先生，这商品是名牌货，得过金奖的，你看看吧，不买没关系。
”“先生/小姐，你想看看××(他/她所凝视的商品)吗?我拿给你。
”“小姐，××(她凝视的商品)是新产品，请你看看说明，适合你的。
”当顾客对某一种商品进行仔细观看和比照时，店铺员工应自然地上前，说：“小姐，你想买××吗?我帮你选，好吗?”“先生，这商品的性能、质地、规格、特点是……”“先生，你手里拿着的这两种产品都挺好的。
那红白花的是武汉产的，用塑料做的杆，它不怕潮湿的空气，永不生锈，价格也较廉价，适合南方地区用。
那黑色的是上海产的，用不锈钢做的杆，结实耐用，虽然价钱高了点，但质量很好，很适合北方地区用。
”“先生，这是××(地方或工厂)的新产品，它的优点是……”“小姐，这种产品结构简单，携带方便，具有……的优点，居家、旅游使用都很好。
”当顾客将视线从商品转向店员的时候，要主动打招呼：“需要我帮助吗?”“先生，你看上什么商品啦?我帮你拿。
”“小姐，有什么事我能帮你吗?”“请问需要哪种商品?”“有什么可帮你的?”“先生，你想寻找什么商品?我能帮上你的忙吗?”“这里卖××(商品)，你要看看吗?”“小姐，我们这里经营××、××(商品)，你要看看吗?我拿给你看。
客服用语规范
客服用语规范一、接待客户1. 欢迎光临，请问有什么可以帮助您的？2. 请问您需要什么帮助？3. 您好，请问有什么我可以帮助您的？4. 欢迎光临，有什么问题我可以为您解答吗？5. 对不起，你找对人了，我是位客服，请问我可以帮助你什么？6. 请问您需要咨询什么问题？7. 您好，请问有什么我可以帮助您的？8. 很高兴为您提供服务，请问有什么可以帮助您的？9. 您好，请问有什么需要我的帮助的吗？10. 请问有什么问题我可以为您解答？二、解答问题1. 好的，请稍等一下，我确认一下。
2. 好的，我会帮您查询一下，请稍等一下。
3. 对不起，我需要一些时间来解答您的问题，请您稍等一下。
4. 不好意思，我需要核实一下，请您稍等一会。
5. 您的问题我会尽快为您解答，请稍等片刻。
6. 我明白您的问题了，我会尽快为您找到解决方案，请您稍等一下。
7. 对不起，我要请您稍等一下，我会立即核实信息。
8. 我需要一些时间来帮您解决问题，请您稍等一下。
9. 对不起，让您久等了，请您稍等片刻，我会尽快为您解决问题。
10. 我会尽快给您回复，请您稍等一下。
三、解决问题1. 感谢您的耐心等待，我已经为您解决了问题。
2. 找到了解决方案，您可以尝试一下。
3. 经过查询，我找到了正确的解决方法，您可以按照以下步骤操作。
4. 我已经获取到了您需要的信息，以下是解决的方法。
5. 经过我们的核实，我们已经解决了您的问题。
6. 经过仔细的研究，我们找到了解决方案，您可以参考一下。
7. 经过核查，我已经为您解决了问题。
8. 我已经找到了您所需的信息，以下是解决方案。
9. 我已经为您找到答案了，请您查看一下。
10. 经过查询，我已经为您解决了问题。
四、道别客户1. 再见，祝您有个愉快的一天。
2. 再见，欢迎您下次再来。
3. 祝您生活愉快，再见。
4. 再见，祝您工作顺利。
5. 再见，如果还有其他问题，请随时联系我们。
6. 再见，感谢您的咨询。
7. 再见，希望能再次为您提供服务。
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第一次接待客户该说啥
欢迎语句Welcome to our company欢迎光临我们公司Is this your first visit to our plant第一次来我们公司吗？
Is there anything you are particularly interested in?对我们的什么东西感兴趣吗？
2 请对方询问
Please feel free to ask any questions you want没关系，请随便问什么吧
Please stop me if you have anything to ask有什么就随便问吧
Just let me know if you have any questions还有什么问题吗？
实用语句(2)
1.介绍个别部门
Our Administration Department is over there我们的行政部在那边
I will show you our Marketing Department我带你去看看我们的市场推广部
Allow me to show you our showroom请允许我带你去看看展览室吧
2.关于销路
There is a great demand for this product这种产品很好销
The goods are much in demand这种产品很热销
This model is hot welcomed by our clients这种产品深受我们的客户欢迎
实用语句(3)
1. 议价
Would it be possible to have changes in price?价格不能变了吗？
I think the price is not competitive enough我想这个价格没有足够的竞争力
I am afraid the price is not acceptable恐怕我不能接受这个价格
2. 还价
We can reduce the price by 30% if your order is big enough
如果你订购量够大的话价格可以降30%
We can reduce our price to the level you suggested我们可以降低价格到你的要求
实用语句(4)
介绍新产品
This is our lastest model这是我们的最新模型
Would you like to take a look at our new products?想看看我们的新产品吗？
Have you come across this kind of products before?您以前见过这种产品吗？
We hightly recommend this kind of products我们极力推荐这种产品。
作出保证
We guarantee that those misprinted user manuals will be replaced
我们保证这些印错的用户手册将被换掉
We promise to deliver the goods before 4 o’clock this afternoon
我们答应您今天下午四点钟前把货送到
Please let us know if the goods are not in good condition请告诉我们实话是否货物不好
实用语句(6)
解释原因
Please understand we are processing your order as quickly as we can
您应该知道我们正在尽快地赶工
I will check and see what went wrong
我来查查看错在那里
It would be better if one of our engineers has a look at the machine
如果当时有一个工程师看一下该设备情况会好得多
Please accept our apologies for the delay送货迟了请接受我们的道歉
I am sorry to hear that, there must be some errors in the production process
很对不起肯定是生产工序出错啦
实用语句(7)
询问详情
What exactly is the problem?确实的问题是什么？
Can you give me the order number?请告诉我订单号好吗？What is the actual quantity stated?实际的数量说明什么？
实用语句(8)
讨论合约内容
When can we discuss the contract?什么时候我们可以商量签约
We would like to discuss the means of delivery detail我们想详细商谈送货条款
There are some points we have not worked out还有一些要点我们还没达成一致
实用语句(9)
不能立即决定
I can not give you a definte answer right now我不能马上给您一个明确的答复
Please let me think it over让我再考虑考虑周全吧Would it be all right to give you an answer this afternoon?下午再给您答复好吗？
实用语句(10)
在签约之前
When can we sign the contract?我们什么时候签约？Are you ready to sign?您准备好签约了吗？
Are you satisfied to the contract?对这合同满意吗？。