谈判口语期末考试 问题

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谈判学期末考试题及答案

谈判学期末考试题及答案

谈判学期末考试题及答案一、单项选择题(每题2分,共20分)1. 谈判的最终目标是()。

A. 达成协议B. 赢得对方C. 获得最大利益D. 建立长期合作关系答案:A2. 在谈判中,以下哪项不是有效的沟通技巧?()A. 倾听B. 重复对方的话C. 打断对方D. 提问答案:C3. 谈判中的BATNA指的是()。

A. 最佳替代方案B. 最差替代方案C. 最佳谈判协议D. 最差谈判协议答案:A4. 以下哪项不是谈判中常见的策略?()A. 红脸白脸B. 让步C. 威胁D. 沉默答案:D5. 在谈判中,以下哪项不是有效的开场策略?()A. 建立信任B. 明确目标C. 立即提出最终报价D. 展示专业知识答案:C6. 以下哪项不是有效的谈判结束技巧?()A. 总结协议要点B. 确认双方满意C. 立即离开D. 感谢对方答案:C7. 在谈判中,以下哪项不是有效的压力策略?()A. 制造紧迫感B. 威胁退出C. 保持冷静D. 利用信息不对称答案:C8. 以下哪项不是有效的谈判准备步骤?()A. 研究对方B. 确定自己的需求和目标C. 制定替代方案D. 立即接受对方的第一次报价答案:D9. 在谈判中,以下哪项不是有效的让步策略?()A. 逐步让步B. 无条件让步C. 交换让步D. 有条件让步答案:B10. 以下哪项不是有效的谈判技巧?()A. 保持灵活性B. 避免冲突C. 坚持己见D. 寻求共赢答案:C二、多项选择题(每题3分,共15分)11. 以下哪些因素会影响谈判的结果?()A. 双方的实力对比B. 双方的需求和目标C. 谈判的环境和氛围D. 谈判的时间限制答案:ABCD12. 在谈判中,以下哪些行为可能破坏双方的关系?()A. 人身攻击B. 威胁对方C. 隐瞒信息D. 寻求共赢答案:ABC13. 以下哪些是有效的谈判策略?()A. 利用权力B. 建立信任C. 制造信息不对称D. 寻求共同利益答案:BD14. 在谈判中,以下哪些是有效的沟通技巧?()A. 倾听B. 重复对方的话C. 打断对方D. 提问答案:ABD15. 以下哪些是有效的谈判结束技巧?()A. 总结协议要点B. 确认双方满意C. 立即离开D. 感谢对方答案:ABD三、判断题(每题2分,共10分)16. 谈判中,强势的态度总是能够带来更好的结果。

推销谈判期末考试题及答案

推销谈判期末考试题及答案

推销谈判期末考试题及答案一、选择题(每题2分,共20分)1. 在推销谈判中,以下哪项不是有效的开场白策略?A. 直接陈述产品优势B. 通过提问引起兴趣C. 讲述一个引人入胜的故事D. 直接要求对方购买2. 推销谈判中,以下哪个选项是建立信任的关键?A. 强调价格优势B. 强调产品功能C. 展示专业知识D. 夸大产品性能3. 推销谈判中,以下哪个策略有助于打破僵局?A. 增加价格压力B. 重申产品优势C. 提出新的解决方案D. 威胁撤回谈判4. 在推销谈判中,以下哪个行为是不合适的?A. 认真倾听对方需求B. 适时展示产品特性C. 打断对方讲话D. 适时提供证据支持5. 推销谈判中,以下哪个选项是关于产品演示的正确做法?A. 仅展示产品外观B. 演示产品的核心功能C. 演示与客户需求无关的功能D. 演示产品的所有功能...(此处省略其他选择题)二、简答题(每题10分,共30分)1. 简述推销谈判中如何有效地展示产品特性以吸引潜在客户?2. 描述在推销谈判中如何处理客户的异议,并举例说明。

3. 阐述推销谈判中达成协议的关键步骤。

三、案例分析题(每题25分,共50分)1. 假设你是一名销售代表,你的产品是一款新型智能手表。

在与一家大型零售商的谈判中,对方提出了价格过高的异议。

请分析并给出你的应对策略。

2. 你所在的公司推出了一款新的健康食品,需要与一家大型连锁超市进行谈判。

请描述你将如何准备这次谈判,并提出你的谈判策略。

答案一、选择题1. D. 直接要求对方购买2. C. 展示专业知识3. C. 提出新的解决方案4. C. 打断对方讲话5. B. 演示产品的核心功能...(此处省略其他选择题答案)二、简答题1. 在推销谈判中,有效地展示产品特性以吸引潜在客户,首先要了解客户的需求和兴趣点。

然后,通过简洁明了的语言突出产品的独特卖点,使用视觉辅助工具如PPT或产品演示,以及提供具体的数据和案例来支持产品优势。

商务谈判与沟通技巧期末测试题

商务谈判与沟通技巧期末测试题

商务谈判与沟通技巧期末测试题1. 谈判的构成要素 *谈判主体(正确答案)谈判客体(正确答案)谈判目的(正确答案)2. 商务谈判中的谈判对象不能自由选择 [单选题] *对错(正确答案)3. 以经济利益为目的是商务谈判的本质特征 [单选题] *对(正确答案)错4. 谈判对手信息的收集包括 *预估对方在谈判中的各项指标(正确答案)弄清对方的谈判期限(正确答案)对谈判对手进行信用调查(正确答案)明确谈判对手的权限(正确答案)5. 收集信息的目的是 *预判事物发展趋势(正确答案)降低做抉择时的风险(正确答案)6. 本企业信息的收集包括 *己方的产品成本(正确答案)己方对有关商业行情的了解程度(正确答案)自我需要的认定(正确答案)国家相关政策7. 谈判者顺从对方的需要,设身处地替对方着想,容易实现谈判成功。

[单选题] *对(正确答案)错8. 为了争取长远利益,舍弃一些无关紧要的利益或者眼前利益,也是一种谈判策略。

[单选题] *对(正确答案)错9. 谈判者的最高要求是在不影响安全需要的同时,尽可能使对方得到满足。

[单选题] *对错(正确答案)10. 商务谈判的“三方针”是指 *谋求一致(正确答案)皆大欢喜(正确答案)以战取胜(正确答案)11. 哈佛“原则谈判法”包括哪几个要点 *把人与问题分开(正确答案)着眼于利益而非立场(正确答案)提出互相得益的选择方案(正确答案)坚持使用客观标准(正确答案)12. 以下哪些行为属于心理挫折时的主要行为反应 *言行过激(正确答案)退化(正确答案)畏惧退缩(正确答案)盲目的固执(正确答案)13. 谈判的特点有哪些? *实现和满足利益需求的行为(正确答案)谈判者相互作用的过程(正确答案)一种协商和协调过程(正确答案)14. 谈判者自身能力的欠缺是商务谈判中产生心理挫折的原因之一 [单选题] *对(正确答案)错15. 研究和掌握商务谈判心理的意义 *有助于培养谈判人员自身良好的心理素质(正确答案)有助于揣摩谈判对手心理,实施心理诱导(正确答案)有助于恰当地表达己方心理(正确答案)有助于恰当地掩饰己方心理(正确答案)有助于处理好各种复杂的谈判问题(正确答案)16. 商务谈判人员应具备的心理素质 *必胜的信心(正确答案)足够的耐心(正确答案)合作的诚心(正确答案)果断的决心(正确答案)17. 情绪宣泄有直接宣泄和间接宣泄两种。

《商务谈判》期末考试样题

《商务谈判》期末考试样题

《商务谈判》期末考试样题考试样题一、名词解释(每小题3分,共12分)1、认知结构论认知结构是指人由于过去经验所形成的一整套思维规则或归纳方式。

它在某种程度上反映了人的信念、情感和态度。

当人们面临某些信息刺激时,人们可以用若干不同认知结构来解读这些信息。

2、以林遮木一方故意向另一方提供一大堆复杂、琐碎的资料或一方故意向另一方介绍较多的情况3、心理挫折心理挫折是指人们在实现目标的过程中遇到自感无法克服的阻碍、干扰,而产生的一种焦虑、紧张、愤怒、沮丧或失意的情绪性心理状态。

4、角色角色是指个人在特定的社会和团体中占有的适当的位置,以及被该社会和团体规定了的行为模式。

这里,位置可以被理解为身分、地位。

二、单项选择题(每小题1分,共15分)1、谈判前应该如何进行准备( A )A、认真准备B、重要的谈判准备,不重要的谈判不准备C、从来不准备D、适当准备2、在信息模式要素中,必不可少的要素是(B )A、人员、事物、媒体B、信源、信道、信宿C、网络、广告、机制D、认知、态度、行为3、在处理谈判中的问题时,应该(A )A、对事不对人B、对人不对事C、既对事又对人D、既不对事又不对人4、谈判地点设在对方的好处(D )A、可以处理谈判以外的其它事情B、便于谈判人员请示、汇报、沟通联系C、节省旅途的时间和费用D、可以排除干扰,全身心地投入谈判5、(A )是一个敏感的政治冲突地区,在谈生意时,要尽量避免涉及政治问题A、中东B、美国C、日本D、德国6、(A )策略是指一点一点地要求,积少成多,以达到自己的目的。

A、以退为进B、得寸进尺C、出其不意D、声东击西7、最后报价的主要目的是(A )A、试探对方B、表明已方态度C、促进成交D、掩盖真实意图8、卖方经常采用的“人质”战略有(C )A、先侵犯卖方的利益,再商谈补救措施B、先将材料使用,再谈改变付款条件C、收取较多货款,支付较少货物D、先将购进的设备安装妥当,然后要求退换9、( C)是对付强硬措施的有效办法。

商务谈判 期末考试题

商务谈判 期末考试题

1.Negotiation is an element of (human) behavior2.issues that are(negotiable)3. takes…between…who have same (interests)4.Negotiation takes…when…but also in (giving).5.Negotiation takes…when negotiating parties (trust)…6.The size of negotiating…limited to a (team) of…7.If more experts…they should attend as (role handing)and (support) to…team. They should not have a (chief) brief. Experts and specialists need (training) just…8.The difference between a successful and an (unsuccessful)…ability to (close) a deal…its (maximum) level of distributing (enough)…The deal….when the (agenda) has…9.If we are carrying out…(lasting)…that organization.10.If they are the only people…(strong)…(weak)position.11.If we are the stronger/dominant party..(quick).Then…(c lose) to…minimum requirenment.12.If we are the weaker/subordinate…(either) quick deal (or)…(oppenet).If there is no clear…(be to hold back).13.It is said that (90%) of…with the (4%)…to be difficult.14.The strategy” apparent withdrawal”…(forbearance)..little (deception).15.Conflicts can provide new (information) about situation. ~bring a (problem) into.. can deal with. ~provide a new (perspective) on a situation. ~produce new (ideas) or new (approaches) to…~lead to a better (understanding) of oneself…It is important that…(maximize)…and (minimize)…of conficts.16.At the start of…then to (assess)..;..the (differences) between; to analyze the (strengthes)of…(next negotiation).17.The first principle…keep it ( flaid ) .The.. (espace routes).The.. use (times breaks)…between meetings.18.Bargaining to our advantage…~At the (beginning)…wants and interest. ~Assess the (situation)..handle it. ~Prepare for each…(round) of bargaining. ~Influence the other…achieve (satisfaction) and.. down . ~Influence the situation..(Bluff)and (brinkmanship)..through it to be. ~Concede ata..(parable) with.. by others. ~Keep the negotiating.. Avoid(i mpasses).~ Recoginze imminent settlement…is(written)up…(equal satisfaction).19. In international business..(observe)local customs.20.Deal-focused people..(task-oriented) while. .more (people-oriented)rmal cultures value. .in ( status nd (power).22.I n rigid-time cultures (punctuality)…(rarely) interrupted.23.People of expressive..(uncomfortable). .during a conwersation.24. Most Europeans shake hands..(less)..but(more)..most (Asians).25.Germans feel more.. whose (shoes) are brightly polished.26. The Germans will be..(reasons) for...27.France is the land..(Red tape) can be.. governement-run companies.28. The English are (reserved). they communicate.1) Are you negotiable?你的立场有磋商的余地吗?2)I'm sure there is some room for negotiation.我肯定还有商量的余地3) Before we have anything to negotiate, you have to make me an offer.在我们开始谈判之前,你要先出个价才行.4) We could add it to the agenda.我们可以把他也列入议程5) Would anyone like something to drink before we begin?在我们开始之前,有人想要什么饮料吗?6) See what I can do.看看我还能进尽些什么力7) I would if I could.要是我能做到的话,我一定会做8) I know I can count on you.我知道我可以拜托你9) We'll come out from this meeting as winners.这次会议的结果我们都会是赢家10) I'll try to make you happy.我会以尽量使你满意1) There’s a great demand for our new product.我们的新产品市场需求很大2) This product has good prospects.这种产品的前景很是看好3) We need to talk about the basic terms of the transaction.我们需要讨论一下基本的交易条件4) If your prices are reasonable and the quality is satisfactory, we shall place substantial orders with you.如你房价格公道,质量令人满意,我们将大量进货5) It’s unwise for both of us to insist on his own price. Can we each make some concession? 双方坚持各自的价格是不明智的,我们可否都做些让步?6) If you cannot reduce your price, we’d rather call the whole deal off.如果你方不肯降价,我方只好放弃这笔交易.7) If you want to expand your business in this market, you have to take flexible ways in adopting payment terms.如果你方向扩大这个市场的业务,就应该采取更灵活的付款方式8) We regret that we cannot accept your demand for direct shipment.很遗憾我们不能接受你方直运的要求9) This product has many advantages compared to other competing products.同其他竞争产品进行比较,这项产品有许多优点10)I’m very glad that we have finally come to an agreement. We’ll go on to other terms and conditions tomorrow. Is it all rig ht with you?很高兴我们最终达成的了协议。

商务谈判期末考试试题

商务谈判期末考试试题

商务谈判期末考试试题一、选择题1. 商务谈判的目的是什么?A. 实现双方共赢的结果B. 迫使对方妥协C. 展示自己的实力D. 获取最大的利润2. 下列哪种因素可能会影响商务谈判的结果?A. 双方的文化差异B. 谈判地点的氛围C. 对方的个人魅力D. 谈判的时间长度3. 在商务谈判中,下列哪个行为是不可取的?A. 维持自己的立场B. 倾听对方的意见C. 提出合理的建议D. 使用威胁或恶意4. 在商务谈判中,下列哪个策略可以增加自己的谈判力?A. 客观评估自己的利益和底线B. 采用强硬的谈判态度C. 忽视对方的需求和利益D. 尽可能多地让步5. 商务谈判的谈判准备包括以下哪些方面?A. 确定谈判的目标和利益B. 分析对方的利益和底线C. 制定谈判的策略和计划D. 执行谈判协议和合同二、简答题1. 请简要解释什么是BATNA,并说明在商务谈判中它的作用。

2. 商务谈判中,什么是"中立地带",它为什么是重要的?3. 在商务谈判中,如何处理对方的抛出的具体数字或提议?4. 商务谈判中,如何处理对方的困难或拖延战术?5. 商务谈判中,是否存在双赢的可能性?请解释并给出一个例子。

三、论述题请用500字左右论述商务谈判中的沟通技巧和策略。

商务谈判是一种重要的商业活动,而沟通技巧和策略在其中扮演着关键的角色。

有效的沟通可以帮助双方更好地理解对方的需求和利益,并寻找共同的利益点。

下面将介绍一些在商务谈判中常用的沟通技巧和策略:首先,倾听是一个重要的沟通技巧。

当我们倾听对方时,要保持专注,并用肢体语言和非语言信号表达出我们的关注和兴趣。

通过倾听,我们可以更好地理解对方的需求和利益,为谈判做出更准确的判断。

其次,提问是另一个重要的沟通技巧。

通过提问,我们可以引导对方更深入地阐述他们的观点和意见。

在商务谈判中,我们可以使用开放性问题来鼓励对方开放地表达自己的想法,并使用封闭性问题来获取更具体的信息。

此外,表达清晰和明确的观点也是有效的沟通策略之一。

商务谈判 期末考试题

商务谈判 期末考试题

1.what is business negotiation ?negotiation is an element of human behavior . negotiationtakes place only over issues that are negotiate .negotiation takes place only between people who have the same interests. Negotiation takes place only when negotiators are interested not only in taking but also in giving . Negotiator takes place only when negotiating parties trust each other to some extent.2.Characters of business negotiation :1.with a common goal but divergent methods.2.thesatisfaction of both parties .3.share open information in common 4. Try to understand .5.achieve common and complementary objectives acceptable to them both.6.redistnbute the uneven potential 7.everything is negotiable .8 zero-sum game.3.Conflicts :1.parties in conflicts are interdependent 2.contradictions and interestscoexist.3.two parties in a conflict will naturally fight for each others own interests and make every effort to gain more from the other side , as a result it will result it will reduce gain of interests expected mitially.4.The basic principle of negotiation :1.euqality principle.2.sincere cooperaton.3.keep it flexibleand fluid .5.翻译人员:1.look at conterparts but not the mterpreters .2.the respective interpreters shouldtranslate when their team speaks .3.speak in clear short sentences and never for longer than30 seconds at a time .4. sated just to the rear of negotiators .5. willing to accept yourinterpretation may be wrong. 6. Never show public displeasure .save criticistns afterwards .7.always keep interpreters close at hand and maintain their confidence.6.谈判的阶段:1.pre-negotiation .2.face to face negotiation .3. post-negotiation .7.怎样开头:1.arouse curiosity by asking a question related to your talk .2. say somethinghumorous .3.start off with an interesting news item .4.begin with a specific illustration or case, which tends to lend an air of seriousness and reality to your talk .5. open with the impact of a profound quotation .6.show a visual illustration of your mainpoints.7.open with a simple explanation of how your topic affects the common interests of listeners .8. start off with a shocking statement .9.casually comment on something that has just happened or been said at the meeting if it ties into your presentation.8.怎样结尾:1.summarizing and briefly outlining the main points you cover .2. appeal foraction .3. pay the listeners a sincere compliment by making reference to their organization, state or other aspect of common interest .9.How to deliver questions .1.one way is to lay the foundation for asking them.2 .the secondmethod of assuring the reliability of answers to your questions is through the use of the tactic called “bipolar questioning“10.There are some alternatives that you may use on how to answer when questioned :1.leavingthe other person with the assumption that he has been answered .2. Answering incompletely .3. answering inaccurately .4.leaing the other person without the dire to pursue the question process further.11.What qualifies to be a good negotiator? 1. A good listener . 2. Open –minded .3. willing to dothe homework to determine her/his interests , objective and alternatives 4. Well-prepared .12.谈判人员的个人素质personal characteristics .1. shrewdness 2. Patience .3. adaptability .4.endurance 5. Gregariousness .6 .concentration 7. The ability to acticulate 8.sense of humor .13.How big should the team be .it is quite important to keep the team as small as possible .1.when your team has to operate overseas , then you will have a lot of fights ,groundtraspot ,meals hotels, communication and conference centers munication is a source of strength within the negotiation team 3.presenting a unified front is key.14.在自己地盘上谈判的优点:(held in your own territory):1. It enables you to get the approvalthat may be necessary on problems that you did not anticipate 2. It prevents the other side from concluding the negotiation prematurely and leaving ,which he might do if he is in his own office ..3. you can take care of other matters and have your own facilities awaiable while you are handling the negotiation .4. it gives you the psychological advantages of having the other side come to you .5. it saves your money and travelling time.(going to your o pposer’s home territory ) 1. You can devote your full time to do the negotiationwithout the distractions and interruptions that your office may produce .2 .you can withhold information , stating that it is not immediately awarable .3. you might have the option of going over your opposer’s head to someone in his high management .4. the burden of preparation is on the oppose and he is not free from other duties.15.As we start the bargaining process we need to take 2 steps “1. Get it clear .2 assess thesituation .16.The basic principal that govern concession in bargaining are .1. aconcession by one partymust be matched by a concession of the other party .2. it’sbetterfor the pace of concession to be as little as possible and the frequency of concession to be show .3. a party should track their concession to their own advantage , doing their best to give the other part plenty of satisfaction even if concession are small .4. a party must help the other party to see each of their concessions as being significant .5. move at a measured place towards the projected settlements point .6. reserve concessions until they are needed.17.The principal of breaking an impasse 1.in coping with these conflicts is “keep it fluid” 2. Is to“seeking easy escape routes “ 3. Use time brea ks either as recesses within a particular negotiation meeting or as breaks between meetings .18.Toward settlement (达成共识) 1.it should not be made too soon 2. It must be big enough tosymbolize closure .3. negotiation to our advantage demands the last half penny .4. gie him that satisfaction finally ,at the end of the negotiation .1. summarize 2. Produce a written record .3. identify action needs and responsibilities.19.Tactics towards agreement (达成协议的策略) 1.recessing 2. Settling deadlines 3. Fulldisclosure the straightforward statement .4. lubrication /the golf club 5. The study group .20.At what time should we use our recess? 1. At the end of a phase in the negotiation .2. beforeissue identification 3. When nearing an impasse 4. Team maintenance needs 5. Breaking a trough .21.What is the recommended procedure to get a recess? 1. State the need for arecess .2summarize and lookforward 3.agree on the duration of the recess 2. Summarize and lookforward 3. Agree on the duration of the recess. 4.avoid fresh issues .22.Value evaduation standard of business negotiation objectives 2. Negotiation efficiency 3. Thepersonal relationship after negotiating .23.Content of business negotiation summary .1. aspects that have direct relation withnegotiating process 2 . aspects concerning the opponent .24.Steps of business negotiating summary 1. Review the negotiating process and go over theminute .2. analyze and evaluate the negotiating .3. give suggestions of improvement 4.write the summary report25.Strategic consideration 1.repeatability 2.strength of both parties 3. Importance of the deal4.timw scale and negotiation resources26.Guidelines for strategic decisions :1.which must be made is the choice of the otherparty .2.how quick should negotiations proceed ? 3 how high to aim in strategic thinking .4.what sort of objectives .5.what style should be used to negotiate ?6. every deal with have special problems and opportunities27.“when”strategy 何时出击,何时叫停:1. Participation 2 .crossroads .3 blanketing 4. Salami 5agency 6 shifting levels .28.Developing self-control 1. Keep your emotions in check and so not let them over mind orinterfere with judgment .2 do not personalize the situation or the behavior of the other party , which includes realizing that their behavior is not a personal attack on you personally3. Make rational decisions to behave in a particular way in sprite of strong emotional feelingto behave the opposite way.29.If dealt with effectively, conflicts can lad to following benefits...1. Conflicts can provide newinformation about a situation .2. Conflicts can bring a problem into the open where it can be dealt with 3. Conflicts can produce new ideas or new approaches to solving problems, if creativity is used .5 .conflicts can lead to a better understanding of oneself, and one’s motivations, goals and behaviors.30.Promoting consensus in negotiation 促进谈判的一致性1. Establish an atmosphere inwhich people feel free to raise objectives 2. When asking opinions ,don’t define the expected results .3 in large-0scale and lengthy negotiations ,set up parallel , in dependent policy-making group or committees .4. if necessary ,periodically divide these group into subgroups .5 have represent actives of each group act in liaison with the other groups 6 invite experts who are not members of the group to challenge the views of core members. 31.Anticipating conflicts 1 distracting the opposition 2 lobbying 3. The force of contrast 4.Granting concessions。

商务谈判期末试题4套含答案(大学期末复习资料).docx

商务谈判期末试题4套含答案(大学期末复习资料).docx

商务谈判试卷A (开卷)一、填空(15分,每空1分)1、谈判的基本要素包括:、和谈判背景。

2、按商务谈判所在分,商务谈判分为:、3、商务谈判的程序包括:、和履约阶段。

4、货物买卖谈判的内容分为:、商务部分和5、商务谈判中的僵局产生的原因通常有:6、谈判终结的判断通常考虑三方面:、时机是否成熟0二、判断分析题(30分要求先判断再分析)1、谈判是智慧的较量和利益与行为的协调。

: 2、商务谈判中的标的、品质、包装、数量、付款方式等条款与价格条款没有实质的联: 系。

3、“协议并非都在谈判桌上达成,信息也不一定都从正规渠道获得,往往来自更广泛的社交和交流”是错误的。

三、论述题(15分)在实践中,人们对谈判与商务谈判有种种认识:“谈判是敌对关系的暂时缓和。

” “谈判是你输我赢的战争。

”“商务谈判是商业性欺诈的代言词。

”“商务谈判是经济上的耍手腕。

” “商务谈判是经营上的阴谋诡计。

”“谈判是利益需求的相互满足/等等。

针对以上种种认识,试述谈判与商务谈判的真正含义及商务谈判在经济活动中的必要性。

四、案例分析题(40分)1、XX年,山东某市塑料编织袋厂厂长获悉日本某株式会社准备向我国出售环保塑料编织袋生产线,出马与日商谈判。

谈判桌上,日方代表开始开价240万美元,我方厂长立即答复:“据我们掌握情报,贵国某株式会社所提供产品与你们完全一样,开价只是贵方一半,我建议你们重新报价。

”接着双方休会,各方调整自己的谈判条件和策略。

第二天,日本人列出详细价目清单,报出总价180 万美元。

随后在持续9天的谈判中,日方在130万美元价格上再不妥协。

我方厂长有意同另一家西方公司做了洽谈联系,日方得悉,总价立即降至120万美元。

我方厂长仍不签字,日方大为震怒,我方厂长拍案而起:“先生,中国不再是几十年前任人摆布的中国了,你们的价格,你们的态度都是我们不能接受的!”说罢把提包甩在桌上,里面那些西方某公司设备的照片散了满地。

日方代表大吃一惊,忙要求说:“先生,我的权限到此为止,请允许我再同厂方联系请示后再商量。

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潮汕职业技术学院2010-2011学年度第二学期
09级国际贸易专业《外贸口语》期末考试要求You can choose one of the following modules to take part in the examination.
Module One
Directions:
1. Find a partner to form a group by yourself.
2. Draw lots from the following topics, prepare for a role-play in five minutes, and act out.
Requirements:
1. Your presentation must be focused on the topic and performed at least 3 minutes. You can use some props.
2. You must try to make your pronunciation clear and standard.
3. Please act it out without your notes.
Topic 1,
Make a friendly talk about establishing business relations, making an inquiry and an offer.
Topic 2,
Work out a dialogue between the waiter and customer in a restaurant to order dishes.
Topic 3,
Make a dialogue between the client and sales manager in the factory or corporation tours.
Topic 4,
Work out a dialogue between the customer and assistant at the showroom, commodities fair or exhibition.
Topic 5,
Work out a dialogue between the buyer and seller to negotiate the price for an order.
Topic 6,
Work out a dialogue between the parties to discuss the complaints, disputes, claims and settlement.
Module Two
Directions:
1, You are required to draw lots from the following situations and given five minutes to prepare, then, have a dialogue at least 3 minutes with the teacher. 2, You should focus on the content listed and add as many facts and negotiation skills as you can.
3. Try to make your pronunciation clear and standard. Try to be active and carry out the dialogue smoothly.
Situation 1,
You, the trade representative of Golden Gate Trading Co. Ltd. in Australia, are very interested in the ceramic products of Chao Zhou Ceramics Import and Export Corporation after visiting the Guangzhou Fair.
You come to the corporation to make a general inquiry on the dishes products so as to establish business relations with them.
Now, you are with the manager of the Sales Department of Chao Zhou Ceramics Import and Export Corporation in the office having a friendly talk.
Situation 2,
Janet, your customer from Singapore, is on a business trip in Puning to visit your factory. Now, you have a luncheon appointment with her at a local restaurant to entertain her some delicious Chinese Food especially the Chaoshan snacks, e.g. Chinese jasmine tea, spring rolls, Puning tofu, Puning noodle, etc.
Situation 3,
You are the sales manager of E&C Co. Ltd. Shenzhen. E&C is an electronic product producer, having years of producing cell phones.
Miss Chen, the sales representative from E&X. E&X is an electronic product importer from India.
You are having a heated discussion on the price of order NO.123 for 1000 cell phones. The unit price offered is 500 Yuan.
As Miss Chen considers your offer is rather high, you try to persuade her to accept your quotation.
Situation 4,
There is a telephone call about complaint and settlement.
Janet, an importer from London, has placed an order with you, Guangdong Native Product Import and Export Corporation, for some canned vegetables. Unfortunately, the goods arrived in London yesterday have some problems. First, 10% of canned vegetables are outdated. Second, 10% of the goods are leaking.
Now, Janet is calling to see the settlement. You, the sales manager, answer the phone and handle the problems.。

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