工作英语：关于介绍有关酒店娱乐的情景会话
工作英语：关于介绍有关酒店娱乐的情景会话
G： Is there any place in the hotel where we can amuse ourselves?
在酒店里是否有我们能够娱乐的地方？
C： If you want to take a walk,you can go to the
garden,It is very relaxing there.
如果你想散步，你能够到花园，这是非常轻松的
G： That sounds good.But is that the only one place to go?
这听起来很好，但只有这个个地方可去吗？
C： No,sir.There is a recreation center on the ground floor.You can play billiards,table tennis,bridge,and go bowling.
地下室有一个娱乐中心你能够去打台球，乒乓球，桥牌，保龄球。
G： Is there a place where we can listen to some music?
有一个能够让我们听音乐的地方吗？
C： Yes,sir.There is a music teahouse where you can enjoy both classical music such as Beethoven,Bach,Mozart,Liszt,and modern music,while having some Chinese tea or other drinks.
是的，这里有一个音乐茶馆，如贝多芬，巴赫，莫扎特，李斯特
都古典音乐和现代音乐，而有一些中国茶或其他饮料。
能够品尝
G： Oh,great.Thank you very much.
哦，好的，非常感谢您
C： It's a pleasure.
那是应该的。
向客人介绍客房英语情景对话范文
向客人介绍客房英语情景对话范文Good afternoon, sir! Welcome to our hotel. How may I assist you with your room selection?We have a variety of rooms to choose from. Our standard rooms are comfortable and equipped with all the basic amenities you might need. But if you're looking for something more luxurious, our deluxe rooms offer a bit more space and a touch of elegance.If you're traveling with family or friends, our suites might be a better fit. They come with separate living and sleeping areas, as well as a kitchenette for your convenience.Of course, if you're here for business, we also have executive rooms with high-speed internet and a dedicated workspace. These rooms are designed to ensure maximum productivity while you're away from the office.And if you're in need of a relaxing getaway, our spa suites are the perfect choice. They feature a private spa area with a sauna and jacuzzi, perfect for unwinding after a long day.Our hotel is also pet-friendly, so if you're traveling with your furry friend, we have pet-friendly rooms available too.So, which one do you think would suit your needs best? Let me know and I'll be happy to arrange it for you.。
酒店服务英语口语情景对话
酒店服务英语口语情景对话As I step into the hotel lobby, I'm greeted by a warm smile from the receptionist. "Good evening! Welcome to our hotel. How can I assist you today?"Feeling a bit weary from my journey, I respond, "Hi, I'd like to check in, please. I have a reservation under the name Smith."The receptionist quickly checks the system and replies, "Certainly, Mr. Smith. Your room is ready. Would you like some help with your luggage?""Thank you, that would be great," I appreciate the offer, knowing it will make my arrival much smoother.Later, I find myself in the hotel restaurant, scanning the menu. The waiter approaches with a friendly tone, "Good evening, sir. Can I start you off with something to drink?""I'll have a glass of red wine, please," I reply, making my choice.As I finish my meal, I inquire about local attractions, "Do you have any recommendations for places to visit nearby?"The waiter is well-informed and suggests, "Absolutely, the botanical gardens are a must-see, and they're just ashort walk from here."In the morning, I head to the hotel's breakfast buffet. The server greets me, "Good morning! Please, help yourself to our breakfast selection."After enjoying a hearty breakfast, I approach the concierge, "Excuse me, I need a taxi to the airport later. Could you arrange that for me?""Of course, when would you like to be picked up?" the concierge asks, ready to assist."Around 10 a.m., please," I specify, ensuring I have enough time for my flight.Before leaving, I stop by the front desk to settle my bill. "I'd like to check out now and pay my bill," I say to the receptionist."Right away, sir. Let me just print out your statement," the receptionist responds efficiently, wrapping up my stay with a professional touch.。
英语情景会话酒店前台订房对话带翻译
英语情景会话酒店前台订房对话带翻译如今没有一口流利的英语，了解一些简单的日常英语对话技巧也是很有必要的!今天店铺在这里为大家分享一些英语情景会话酒店前台订房，希望这些英语对话会对大家有所帮助!英语情景会话酒店前台订房：住一周的顾客打折吗A Hello, sir. Have you reserved already?您好，先生。
您预订了房间了吗?B No, is there a single room left?没有，还有空的单人间吗?A Yes, how long will you intend to stay?有，您打算住多久?B For a week or so. Do you give discount for a week or more?大概一个星期吧。
你们对住一个星期或更久的顾客打折吗?A Yes, we give 5% discount for a week and 12% for 2 weeks.有折扣，对住一个星期的顾客我们打95折，两个星期的打88折。
B All right. I will take a room for a week. Here is my passport.好的，我在这里住一个星期。
这是我的护照。
我想多住几天A Good morning, sir. Can I help you?早上好，先生，有什么可以为您服务的?B I'm due to check out tomorrow, but I'd like to extend my stay by two days.我明天应该结账，但是我还想再住两天。
A Could I have your name and room number?我可以问一下您的姓名和房间号吗?B Tom Black in Room 207.汤姆·布莱克，207房间。
A Please wait a moment, Mr. Black. I'll have to check the reservation records... I'm sorry, but we are expecting several tourgroups to arrive today. They have booked all the rooms on the 10th floor.请稍等，布莱克先生。
酒店英语情景对话大全
酒店英语情景对话大全1When it comes to hotel English, various scenarios involve frequent and essential conversations. Let's take a look at some common ones. When a guest checks in, the interaction with the front desk staff is quite important. The guest might ask, "What types of rooms do you have available?" or "Could you please tell me the prices of different rooms?" They may also inquire, "What time can I check in?" The staff, in response, would provide detailed and clear answers.Another typical situation is when guests order food in the hotel restaurant. The guests might say, "Can you recommend some specialties of the house?" or "I have special dietary requirements, such as being allergic to seafood. Do you have suitable options for me?" The waiter or waitress would then do their best to meet the guests' needs and offer appropriate suggestions.In addition, there are also conversations related to room service. For instance, a guest could call and say, "Could you please send some extra towels to my room?" or "I need a wake-up call at 7 o'clock tomorrow morning." The hotel staff would handle these requests promptly and efficiently.Overall, these common English conversations in a hotel aim to ensureguests have a pleasant and comfortable stay, while also demonstrating the high-quality service provided by the hotel.2When it comes to hotel experiences, effective communication in English is crucial. Let's explore some common scenarios and their corresponding dialogues.Imagine a guest finding a problem with the room facilities and lodging a complaint to the customer service. The guest might say, "I'm really disappointed with the condition of the room. The air conditioner isn't working properly, and it's making my stay quite uncomfortable. I hope you can solve this problem as soon as possible." The customer service representative would respond politely, "I'm so sorry to hear that, sir/madam. We'll send our maintenance staff to your room immediately to fix the air conditioner. We apologize for the inconvenience and will do our best to ensure your satisfaction for the rest of your stay."Another situation could be a guest inquiring about the usage rules of the gym. The guest might ask, "Hello, could you please tell me about the rules and opening hours of the gym?" The staff member would reply, "Sure, sir/madam. The gym is open from 6 a.m. to 10 p.m. daily. Before using the equipment, please warm up properly and follow the instructions on each machine. Also, please use a towel to wipe off your sweat after using the equipment to keep it clean for the next user. Do you have any specificquestions about any particular equipment?"These are just a few examples of the various English conversations that can take place in a hotel, highlighting the importance of polite language and effective problem-solving.3When it comes to staying in a hotel, being able to communicate effectively in English can enhance the experience greatly. Let's take a look at some common hotel English dialogues that can help improve your language skills.Imagine a guest who needs a wake-up call. The conversation between the guest and the housekeeping staff might go like this: "Good evening. I need a wake-up call at 7 o'clock tomorrow morning. Please make sure to ring my room precisely at that time. Thank you very much." The housekeeping staff would reply, "Sure, sir/madam. We'll make sure to do that. Have a pleasant sleep."Now, let's consider the checkout process. The guest approaches the front desk and says, "I'd like to check out. My room number is 205. Can I get my bill, please?" The receptionist responds, "Of course. Let me check the details for you. Here is your bill. Everything seems to be in order. How was your stay with us?" The guest replies, "It was quite nice. Thank you."These are just a couple of examples of the many dialogues that occur in a hotel. By familiarizing yourself with such common scenarios andpracticing the language used, you'll be better equipped to handle similar situations smoothly and confidently when you stay in a hotel.4When it comes to hotel experiences, effective communication in English is crucial. Let's explore various scenarios of English conversations that take place within a hotel.Imagine a guest arriving at the hotel and checking in. The receptionist greets them warmly and asks, "Good day, sir/madam. How may I assist you with your check-in process today?" The guest responds, "I have a reservation under the name of [Name]. I hope everything is in order."Another common situation is when a guest participates in an event organized by the hotel. The event organizer might say, "Welcome to our special event. We have a wonderful lineup of activities planned for you. Do you have any specific questions or preferences?" The guest could reply, "This sounds exciting. I'm particularly interested in the live music performance. Could you tell me more about it?"In the business center, a guest seeking assistance might approach the staff and say, "I need to print some important documents urgently. Could you please help me?" The staff member would then respond, "Sure, no problem. Let me guide you to the printers and assist you with the setup."When it comes to room service, a guest might call and say, "I would like to order some breakfast to be delivered to my room. Could I have acontinental breakfast with an extra cup of coffee?" The room service staff would reply, "Certainly, sir/madam. Your order will be delivered shortly."These are just a few examples of the diverse and important English conversations that occur in a hotel, ensuring a smooth and pleasant stay for guests.5When it comes to hotel English scenarios, having effective communication is crucial for both guests and staff. Let's take a look at some common and practical dialogues.Imagine a guest entering the hotel store. The clerk greets them warmly, saying, "Good day, sir/madam. How may I assist you today?" The guest responds, "I'm looking for some local souvenirs. Do you have any recommendations?" The clerk replies, "We have a wonderful collection of handcrafted items that showcase the local culture. How about a beautifully carved wooden figurine or a handwoven scarf?"Now, consider a situation where a businessperson wants to book a venue in the conference center. They approach the staff and say, "I need to reserve a meeting room for a corporate event next week. Can you help me with the availability and arrangements?" The staff member checks the schedule and replies, "Sure, sir/madam. We have several options available on that date. The largest room can accommodate up to 100 people and comes with advanced audio-visual equipment. Would that suit yourneeds?" The businessperson thinks for a moment and then says, "That sounds great. Can you also provide catering services for the event?" The staff answers, "Yes, we offer a variety of catering packages to choose from. Let me show you the menu and we can discuss the details."These are just a few examples of the diverse and important conversations that take place in a hotel setting. By being familiar with such dialogues, both guests and hotel staff can ensure a smooth and pleasant experience for all.。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
酒店英语情景对话大全
酒店英语情景对话大全情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。
小编精心收集了酒店英语情景对话，供大家欣赏学习!酒店英语情景对话1A Hello,this is QuaCheng hotel,is there anything I can help you,sir?你好，这里是泉城大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢?B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍?A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。
嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?A Ok,sir,I already taken some notes about your requirements.Now let me check the room on mycomputer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。
关于酒店服务的英语情景口语对话
关于酒店服务的英语情景口语对话学习好英语是很有用处的哦，同学们要坚持学好英语哦，所以今天小编给大家整理了有关英语口语的情景对话，这样才能更快的提升英语成绩哦，大家快点行动起来吧，有需要的可以收藏起来哦，大家要好好看看这些文章哦一我打电话来取消旅馆预约AGood afternoon, Peace Hotel, what can I do for you?下午好，这里是和平旅馆。
我能帮您吗?BI have made a reservation for this Sunday. My name is Bobby我已经预订了间周日的房间，我叫伯比。
AYes, that's right. Your room is a single one with a bath.没错。
您订了间有浴盆的单人间。
BI am calling to cancel it now. I can't go to your city this week.我打电话来想取消预约。
这周我没办法去你们的城市了。
AFine, we will cancel it.好的，我会取消的。
BThank you.谢谢。
二酒店的室内游泳池AWelcome to our hotel's indoor swimming pool. What can I do for you?欢迎来到本酒店的室内游泳池。
请问有什么可以帮您的?BYou see this is the first time for me to use the swimming pool. I've got no idea about the water temperature of the pool. I'm afraid it might be a little cold.这是我第一次来游泳池，我不知道水温是多少，我恐怕会有一点儿冷。
AYou don't need to worry about that. madam. We have awarm massage pool, and the temperature is 36℃.您不必担心这个，女士，我们有一个温水按摩池，水温是36℃。
酒店英语情景对话
酒店英语情景对话酒店英语情景对话每个行业都有自己独特的行业语言，下面就让店铺带大家来看看酒店英语情景对话吧，欢迎大家阅读学习。
酒店英语情景对话篇1情景一：酒店顾客请服务人员帮忙送洗衣服服务员:Can I help you?您需要帮忙吗?比尔:I have some laundry to be done.我有些衣服需要洗服务员:Certainly，sir. Could you fill out the laundry form.please?好的.先生.请您添一下这个单子.比尔:May I use your pen?我能用一下你的笔吗?服务员:Sure.Here you are.当然.给您比尔:Thanks. Oh.I don't want these shirts starched.谢谢.对了.这些衬衫不需要浆的.服务员:No starch. I understand.sir.不浆.我了解.先生.比尔:When will they be ready?什么时候能洗好?服务员:We will deliver them tomorrow evening around 6.明天晚上六点左右我会给您送去比尔:Fine, Thanks a lot.好的.谢谢情景二：酒店保洁询问能否打扫房间服务员:Housekeeping. May I come in?客房服务.可以进来吗?莉莉:Yes, please.请进.服务员:When would you like me to do your room, madam?您要我什么时间来给你打扫房间呢.女士?莉莉:You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?如果您愿意.现在就可以打扫.我正想下去吃早饭呢.你进来了.在打扫前.能不能先帮个忙?服务员:Yes, what is it?好的.什么事?莉莉:I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after breakfast.我想请你给我拿一瓶开水来.早饭后我需要热水喝药.服务员:I'm sorry that your flask is empty. I'll go and get you another full one at once.很抱歉您的水壶空了.我马上去给您拿一瓶满的来.莉莉:Thank you.谢谢.情景三：入住酒店时与侍者的对话Bell boy:Good morning sir ,welcome to The ritz-carlton Shanghai!早上好，欢迎来到上海丽思卡尔顿酒店Guest:Good morning,How are you?早上好，你好吗?Bell boy:Pretty good,How many pieces of luggage do you have?非常好!请问您有几件行李呢?Guest:Just one behind in the taxi!就是出租车后面的一件!Bell boy:Have you made a reservation ,sir?请问您有预定吗?Guest:Absolutely!没错!Bell boy:This way sir! I will show you to the reception.这边请先生，我带您去前台办理入住!情景四：接线生告诉客人来酒店的乘车路线O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。
酒店情景英语对话
酒店情景英语对话PARTⅠTHEFRONTOFFICEINTRODUCTIONThemanager’sRemarksTheaimofahotelistocreateahomeawayfromhomeforallthetravellingguestswhoneedrest,foo danddrink.Thefrontofficeofahotelisnotonlyits“shopwindow”butalsoits“nervecenter”.Thefron tofficestaff’sefficiencyandpersonalityareofgreatimportancetoguest’svacationorbu siness,andindeed,thehotel’soperationitselfaremadeorruined. Thefrontofficestaffseemto“doitall”-receivereservations,registerguests,assignroo ms,distributebaggage,storeguests’valuables,provideinformation,delivermailsandmes sages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon. Inordertofulfilthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,ada ptability,knowledgeoflanguagesandaheadforfigures.Themostimportantofallthequalitie sisareallikingforpeopleandawarmdesiretohelpthem.Besides,frontdeskstaffshouldencourageandsettletheguests’complaints.Thatwillsooth eanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebettered. Inshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywi ththegreatersatisfactiontheguestsreceivefromthe“homeawayfromhome”.WordListRemarkn.陈述、言语Nerven.神经Realizationn.实现Operationn.经营Ruinυ.崩溃、毁灭Reservationn.预订Registerυ.登记、注册Assignυ.分配、指定Baggagen.行李Distributeυ.分发Deliverυ.投递、递交efficiencyn.效率personalityn.个性smartα.活泼的、精明的appearancen.外表goodmanners彬彬有礼adaptabilityn.适应性figuren.数字settleυ.解决、安定complaintn.投诉、抱怨sootheυ.安抚revealυ.显示Occupancyn.居住、占用Currencyn.货币financialα.财政的、财经的satisfactionn.满意UsefulExpressionsNotonly…butalso…不仅…而且…toseento似乎，好像……alikingfor对……喜爱Sothat…以便TocheckSB.Out结某人的帐（以使之可离开旅馆）inorderto为了……oughtto应当……inshort简言之，总而言之UNIT1RoomReservations1-1AlongDistancecallReservationScene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospend theirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelin Shanghaithroughalongdistancecall.Reservations(R):ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?B:I’mcallingfromNewYork.I’dliketobookaroominyourhotel.R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesand DeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.B:ABritishsuite,please.R:Wouldyoulikebreakfast?B:No,thanks.R:Canyougivemeyournameplease,sir?B:Bellow.B-E-L-L-O-W.R:Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?B:FromMay26th toMay29th.R:Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26th toMay29th.AmI Correct,Mr.Bellow?B:Yes,thankyou.R:Whattimewillyoubearriving,Mr.Bellow?B:Around5:00p.m.R:Allright.You’llbeexpectedtobeherethen.B:That’sfine.Thankyou,madam.Good-bye.R:Good-bye.1-2AGroupReservationScene:Thetelephonerings.TheReservations(R)answersthephone.R:Reservations.MayIhelpyou?Client(C):Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingShangha iAttheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.R:Forwhichdates?C:ForMay23rd,24th,…and27th.R:Onemomentplease,sir.(Thereservationscheckthelist.)Yes,wecanconfirm10roomsforfivedays.C:Thankyou.Isthereaspecialrateforagroupreservation?R:Yes,thereisa10percentdiscount.C:That’sfine.R:Bytheway,howwilltheybegettingtoShanghai?Willtheybecomingbyair?C:Yes.R:Couldyougivemetheflightnumber,please,incasetheplane’slate?C:Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.R:Thankyou,sir.C:Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabig? Conferencehall?R:Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanager Aboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.1-3ALocalCallReservationScene:TheReservations(R)answersthephoneassoonasitrings.R:Reception.CanIhelpyou?Client(C):I’dliketobookasingleroomwithshowerforMr.GeorgeSmith.Heplanstoarrive Onthe20th ofthismonth.R:Howlongwillhebestaying?C:Idon’tknow,butitcouldbeanythingfromseventotend.R:Thenwecanonlyconfirmaroomfromthe20th tothe27th.I’mafraidwewon’tbeableto Guaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons. C:Whatifthereisn’tanyroomthen?R:Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearby Hotel.C:Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?R:Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?C:Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.R:Thankyou,sir.C:Thankyou.Good-bye.WordListReservationn.保留、预定Suiten.套房Romanα.罗马的Presidentialα.总统的Clientn.顾客Confirmυ.进一步确定、证实Discountn.折扣Programn.议程、节目Receptionn.接待，欢迎Expensen.花费、经费、费用chargeυ.收费reservationistn.预订处值班员deluxen.豪华listn.表、目录、名单raten.价格等级flightn.飞行、航班conferencen.会议guaranteeυ.保证checkn.支票UsefulExpressionstomakeareservation预订tocheckin登记bytheway顺便incase以防（万一），假使according根据、按照either…or…或者…或者rightaway马上、随即UNIT2AtthereceptionDesk2-1AttheEntranceScene:AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforward tomeettheguests,openingthedoorofthecarforthem.Dm:Goodevening,sirandmadam.Welcometoourhotel.MrBellow(B):Thanks.Goodevening.Dm:(Openingthetrunkoutthebaggageandlookingatthenameonthebaggagetags) I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?B:Er…Maybefive,Margaret(M)?Dm:Five?Oh,sorry.Letmehaveacheckagain.M:Oh,no,Henry.Alwayspoormemory!We’vegotonlyfour.B:Isee.(Tothedoorman)Sorry,boy.You’reright.Fourpieces.Dm:Nevermind,Mr.Bellow.TheReceptionDeckisstraightahead.Afteryou,please.B:Yes,thankyou.2-2TheRegistrationScene:Mr.Bellow(B)checksinattheReceptionDesk.Receptionist(R):Goodevening.WhatcanIdoforyou,sir?B:Ibookedatwin-bedroomwithbaththreeweeksago.I’mHenryBellow.R:Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiti ng,sir.Yes,youhavereservedaBritishsuitefromtodaytothe29th.B:Yes,exactly.R:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback) Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:I’lltakecareofit.(Fillingouttheform)Hereyouare.Isitallright?R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtraveller’schecks?R:Certainly.Here’sthekeytoRoom908.Pleasekeepit. Andthebellmanwillshowyouup.(Abellmancomesover.)Haveaniceevening,sir.Andenjoyyourstay.B:Thankyou.2-3ReceivingaWalk-inGuestScene:Agentlemanstepsin,tryingtofindaroomforthenight.Receptionist(R):Goodafternoon,sir.MayIhelpyou?Client(C):Yes,please.I'vejustarrivedfromHongKong. Couldyouletmehavearoomforthisevening?R:Haveyoumadeareservation,sir?C:I’mafraidnot.R:Howmanypeopledoyouhave,please?C:Justone.I’malone.R:Justamoment,please.Ihavetocheckifthere’saroomavailable.…Oh,sorry, Sir.Alltheroomsarebookedup.ButIthinkwe’llbeabletoarrangeforaroomaftersix o’clockthisevening.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwith somewhereelseforyou?C:No,thanks.IshouldsayIprefertostayhere.Afriendofminehighly recommendedyourhoteltome.I’lljustwaitheretillsix.R:Youarewelcome,sir.Perhapsyoumightfeelmorecomfortabletorestinour lobbyafteratiringjourney.Andifyouneedanyhelp,doletusknow.C:Thankyou.Noproblem.WordListDoorman.门卫人员Tagn.标签registrationn.登记、注册trunkn.行李箱（汽车）baggagen.行李cashn.现金、现款receptionistn.接待员bellmann.应接员preferv.喜欢recommendv.推荐、介绍、建议tiringa.使疲劳的creditn.信用贷款availablea.可得到的highlyad.高度的lobbyn.(剧院、旅馆等的）门廊、门厅UsefulExpressionstopullup（使）停下tohaveacheck检查、复核tofillin(out)填写、填好totakecareof留心toshowsb.Up领某人上楼tobebookedup预订完了togetintouchwith与……取得联系torecommend…to向……推荐……UNIT3TheBellman3-1CarryingBaggageScene:Thebellman(Bm)doesservicefortheBellows.Bm:Goodevening,madamandsir.I’mthebellman.MrBellow(B)&.MrsBellow(M),Good evening.Bm:Verygladtohaveyouhere.I’llgetthebaggageuptoyourroom.B&m:Thankyou.Bm:Letmecarryyourbaggage.Aretheseallyours?M:Fourpieces,Henry?B:Yes.(Laughs)Bm:Allowme,madam.(Mr.Bellowtriescarryoneofthesuitcasesuptothebaggagecart.)Bm:Oh,leaveittome,I’lldothatforyou.B:Thanks.Bm:It’smypleasure.Thisway,please.(Theyaregoingtotheelevatorentrance.)Hereweare.Pleasetakethiselevatortotheninthfloor.Thefloorattendantwillmeetyouatyou relevatorentrancethereandshowyoutoRoom908.I’lltakethebaggageelevatorandgetyour suitcasesuptotheroom.B:Verygood.Seeyouthen.Bm:Seeyou.3-2IntroducingHotelServicesScene:TheBellman(Bm)escortsalady(L)tohersuitealongthecorridor.Bm:Thisway,please.Room308isattheendofthelongcorridor.L:Oh,marvellous!Thecorridorlookslovely,soquietandwelldecorated!Beautifulindeed! Bm:I’mgladthatyoulikeit.AndI’msureyou’lllikeyourroom.too.Allourroomsarespaciou sandairy.L:Good.Bytheway,couldyoutellmeaboutyourhotelservices?Bm:Certainly,madam.Ourhotelisafirst-ratehotelandchosenasthefavouriteplacetostayin byVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover300rooms ofinternationalstandard,includingsinglerooms,doubleroomsandsuites.Therearefour spaciousChineserestaurantsdeluxeWestern-stylerestaurant,largeandsmallbanquethalls bar,a24-hourcafeandanindoorpatiowithdrinks.L:Howaboutotherservices?Bm:Alsoavailableareabeautysalon,abarbershop,asouvenirshop…L:Haveyougotanindoorswimmingpoolhere?Bm:Yes,it’sonthefirstfloor.Andwe’vegotabilliardroomandbowlingroomasWell.Theyrea dytoservetheguestsattheirconvenience.L:I’dliketohaveabrochureofyourhotel.WherecouldIgetone?Bm:YoucantakeonefromReceptionDesk.Ifyoudon’tmind,I’llcomeupagainandbringyouone. L:Oh,good.That’sverykindofyou.Bm:Notatall.I’malwaysatyourservice.MakeuproomStaff:Goodafternoon,MrsAnderson.CanIcleanyourroomnow?Guest:Couldyoupleasecomebackagain.I’mtiedupatthemoment.I’vesomevisitorsStaff:Allright,noproblem.Whendoyouneedmetocomeback?Guest:Howabout6:00.isthatallright?Staff:Sorry,I’llbeoffthen.I’llfinishworkingat5:30.,butdon’tworry.Oneofmy colleagueswillcome.Guest:OKStaff:Bytheway,doyouneedanadapter?Guest:Yes,IdidaskforoneStaff:Hereyouare.I’vegotitforyouGuest:ThankyouStaff:Notatall.客人打DNDGuest:Goodafternoon.SmithspeakingAttendant:Goodafternoonsir.ThisisNicolespeakingfromtheHousekeepingDepartment. I’mterriblysorrytodisturbyou,butwhencanwecleanyourroom?Guest:Whydoyouask?Isthereaproblem?Attendant:Well,yourDNDsignisstillonyourdoor.Guest:Isit?I’msorry.Iforgottotakeitofthedoorknob.Youcancomewheneveryouwant.Attendant:Oh.Thankyouverymuch.开夜床服务：Attendant:Goodevening,mayIcomeinforturndownservice?Guest:Yes,comeinplease.Attendant:IsthereanythingelseIcandoforyou?Guest:Yes,Iwouldlikeafewmoretowels.Attendant:Sure.Justamoment.Iwillgoandgetthematonce.Hereyouare,sir.Guest:Thankyouverymuch.Attendant:You’rewelcome.Guest:Goodnight.Attendant:Goodnight.收取客衣：Attendant:undryservice.MayIhelpyou?Guest:Goodafternoon.ThisisMr.Morrisspeaking.Ijustchecked-inandI’llhaveameetinginafewhours,butmysuiteisfolded.CanIhaveitpressed? Attendant:Thatisnoproblem,sir.Youneeditwithinafewhours?Guest:Well,I’dratherhaveitwithinanhour.Attendant:OK,butthereisasurchargefroexpressservice.Guest:Iknow,butthatisfinewithme.IneedittobepressedAttendant:Allright.Iwillsendsomeonetopickitupinafewminutes.Guest:Iwon’tbeinmyroomthenbecauseIhavetoleaverightaway.I’llputmysuiteonthedoorAttendant:Whatisyourroomnumber,sir?Guest:Myroomnumberis318送回客衣：Attendant:undryoffice.MayIhelpyou?Guest:Goodevening.ThisisMs.Taylorinroom548.TodayIhadmylaundrydone,butIthinkithasnotbeenreturned.Attendant:Thatisstrange,becausewe’vealreadyreturnedallthelaundry. Whickitemsdidyouhaveaslaundry?Guest:Well,infactitwasnotlaundry.Ihadtwoslacksandajacketfordrycleaning. Attendant:Aha.Didyoucheckyourwardrobe.Becausenormallywehangitbackthere.Guest:No.Ididnot.Onemoment,I’llcheckit.Theyareback.Sorryforbotheringyou. Attendant:Noproblematall,MsTaylor.Goodnight.寻找客衣：Guest:Hello,Madam.They’vejustreturnedmylaundrybutI’mmissingapairofsocks. Attendant:Oh,I’msorry.Canyoutellmewhatcolouryoursocksare?ThenI’llseeifIcanfindt hem.Guest:MysocksarebluewithgreenAttendant:Bluewithgreen.Onemomentplease.Hello,sir.Ifoundtwopairsofbluewithgreensocks.Bothwithadifferentroomnumber. Guest:Well,myroomnumberis465.Attendant:465.Well,thenIhaveyoursocksheretoo.I’llsendthemtoyourroomassoonaspossi ble.Guest:Thankyouverymuch.Attendant:You’rewelcome,anddoryagain.3-3Ticket-bookingServiceScene:AttheBellCaptain’sDisk(BC),theBellowstrytomakeaflightreservation.BC:Goodmorning.MayIhelpyou?Mr.Bellow(B):Yes,I’dliketoflytoGuilinonSaturday.Couldyoubookticketsforme?BC:Youhavetobooktheticketsfivedaysinadvance.Nowit’sthebusyseasonfortravelling,youknow. Sorrytosayalltheticketsarebookedup.B:Notickets!Whatluck!ButI…BC:Iwonderifyou’dconsidergoingtherebytraininstead.Youcanhavetrainticketsandthey ’remuchcheaper.actually.B:Well,itseemswe’llhavetotakethetrain.BC:Whattimewouldyouliketoleave?B:Atnoon,ifpossible.BC:Howmanyticketsdoyouneed?B:Twosoftberths,please.BC:(Lookingatthetimetable)Will2:15beallright?B:Yes,that’llbefine.BC:Justamoment,whileIcallthestation.…(Afterthecall)I’msorry,therearen’tanymoreseatsleftonthe2:15train,butthereisatrainleavingon Saturdaymorning.That’sNo.79specialexpress.Itwillleaveat7a.m..Whatdoyouthink ofit,sir?B:Well,IsupposeI’llhavetotakethatone.MynameisHenryBellow.Andhere’sthemoney forbooking.BC:IwishyouawonderfultriptoGuilin.B:Thankyou.TheysayGuilinleadstheworldinbeautifulscenery.Totellthetruth,mywife hasbeendyingtogothere.Mrs.Bellow(M):(Appearing)andsohaveyou.WordlistSuitcasen.衣箱Cartn.小推车Entrancen.入口处Attendantn.侍者、服务员Corridorn.走廊、通路Decoratev.装饰Airya.通风的Favouritea.特别喜爱的Standardn.标准、规格Supposev.假定、猜想Elevatorn.电梯Dutyn.责任Servicen.服务Choosev.挑选、选择Spaciousa.广阔的、宽敞的Souvenirn.纪念品Officiala.官方的、公务上的Restaurantn.饭店、餐馆Banquetn.宴会、盛宴Pation.院子（连屋）室外就餐处Brochuren.小册子Considerv.考虑Timetablen.时刻表Indoora.室内的Salonn.沙龙、美容室Conveniencen.便利、方便Insteadad.代替Tripn.旅程UsefulExpressionsTodoservicefor Toleave…to…Toescort…to…AttheendofAtone’sconvenience AswellInadvance Ifpossible Tothinkof Totellthetruth Tobedyingtodosth 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT4AttheInformationDesk4-1MailServiceScene:Mr.Bellow(B)isgoingtotheInformationDeskwithaletterinhishand. Receptionist(R):Goodaftrenoon,sir.B:Goodafternoon.Couldyoupleasemailaletterforme?R:Yes.Haveyoustuckonthestampsyet?B:No.Ineedtobuysome.R:(Lookingattheletter)IsittoSanFrancisco?B:Yes.AndI’dliketosenditbyordinaryairmail.R:(Weighingtheletteronthescales)Twoyuanandsixtyfen…B:Overweight?R:Yes.R:Two-yuanandsixtyfen.B:Thankyou.Hereitis.(Givingthemoney)R:Hereareyourstamps.Pleasestickthemontogetherwiththeairmailstickeronthefrontofthe envelope.B:Allright.Onemorething,IwanttosendatelexandafaxtoNewYork.Canyouarrangeitforme? R:Oh,yes,sir,Wehavetelexandfaxserviceinourhotel. Wouldyoupleasegotothebusinesscenter?Youcansendyourtelexandfaxthere.B:Well,I’llbegoingthere.Thankyouforyourinformation.R:Youarewelcome.4-2IntroducingSomeScenicSpotsScene:TheBellowsplantogoaroundtown.TheReceptionist(R)givesthemsomesuggestions. R:Goodmorning!Mr.Bellow(B):Goodmorning!Todaywecanaffordawholedayforsightseeing.Couldyoutellus someplacesofhistoricalinterestinShanghai?R:HaveyoueverbeenisShanghaibefore?B:No,thisisourfirsttriphere.R:I’mverypleasedtosuggestthatyougotovisittheYuYuanGardenandtheJadeBuddhaTemple, themainattractionsinShanghai.Theyareoftenvisitedbyforeignguests.Mrs.Bellow(M):Andwhyarethoseplacessopopular?R:BecausetheyareoftypicalChinesenationalstyle.TheYuYuanGardenisnotonlythepearlof Shanghai,butalsocalledthe“No.1VistainEastChina”.Youcanseebeautifulpavilions,ter races,rockeries,ponds,aswellasbuildingsdecoratedwithfinebrickdesignsandwoodcarvings. B:Good,I’lltakesomepictures.Then,howaboutthetemple?R:TheJadeBuddhaTempleisoneofthemostfamoustemplesinChina.Therearetwowhitejade statuesofSakyamunibroughtfromBurmamorethanahundredyearsago.M:Oh,great!We’llhaveagoodchancetofeastoureyes.R:What’smore,theconstructionoftheGrandHallismagnificent.B:IthinkI’llenjoythearchitectureofthetemple,too.M:Bothplacessoundworthvisiting.Henry,let’sgo.4-3ShowingthewayScene:TheBellowsareaskingthewayattheReceptionDesk.Receptionist(R):Goodmorning,sir.Mr.Bellow(B):Goodmorning.Excuseme,butcouldyoutellmehowtogototheFriendshipStore?Ican’tfindtheexactspotonthemap.R:Yes,ofcourse.OurhotelislocatedonMingYuanRoadinthewesterndistrictofShanghai.Butt heFriendshipStoreiswithineasyreach.YoucantakeNo.27TrolleyBusandgetoffatSichuan Road.Goaheadalongtheroadandturnleftatthefirstcrossing.Thengostraightonuntilyoufin dthesecondcrossing.Atthecornerofthestreet,you’llfindahigh-rise.That’stheshop.Mrs.B ellow(M):Henry,itseemstoocomplicated.We’llgetlost,I’mafraid.Shallwetryanothersh op?B:Whatareyouworryingabout?IwanttobuyaChinese-styledressforyouforyourbirthday.They sayforeignersareofferedthebestservicethere,attheFriendshipStore.M:Then,whynottakeataxi,mydear.B:Allright,let’sgo.(TotheReceptionist)Couldyouorderataxicabforus?R:Yes,I’dbegladto.(Callsataxibyphone) Thecarisexpectedtocomewithinfiveminutes,sir.Bytheway,theFriendshipStoreisneartheHuangpuRiverandifyoucouldaffordtime,dowalk alongtheBundandseethebeautifulsceneryandtheharbor.It’salivewithactivity.B:Thatsoundslikeaverygoodidea.R:Andthere’stheOldMen’sJazzBandatthePeaceHotelCafe.It’swell-knownevenabroadand muchappreciatedbyforeignguests.Ifyouareinterestedinthat,youmightgothereandhaveacu pofcoffee.M:Wonderful!Thankyouforyournicesuggestions.R:It’smypleasure.WordListOrdinarya.普通的Stickern.粘纸Telexn.电传Faxn.传真电报Sightseeingn.观光Typicala.典型的Pavilionn.亭子、楼阁Rockeryn.石头假山Buddhista.Architecturen.建筑式样，风格Burman.缅甸（国名）Envelopen.信封Spotn.点、地点、场所Districtn.地区Trolley-busn.无轨电车Sceneryn.风景、景色Decoratev.装饰Carvingn.雕刻、雕刻品Buddhan.佛Magnificenta.宏伟的Sakyamunin.释迦牟尼Pearln.珍珠Terracen.平台、阳台Pondn.池塘Brickn.砖头Statuen.雕像、塑像Bandn.乐团Appreciatev.欣赏Affordv.抽得出（时间）Exacta.确切的Locatev.座落于、位于High-risen.多层高楼Complicateda.复杂的Jazzn.爵士音乐Massa.群众性的Scenica.风景的UsefulExpressionstostick…on把……粘贴在……上placesofhistoricalinterest名胜古迹onemorething还有一件事withineasyreach很近tobelocated(on)座落于、位于atthecornerof在……拐角处togetlost迷路tobedecoratedwith由……装饰totakepictures照相what’smore还有UNIT5TheCashier5-1ForeignCurrencyExchangeScene:Mr.Bellow(B)ismakinghiswaytotheforeignexchangecounter.Hewantstochangesome US.dollarsforFEC.Cashier(C):Goodafternoon,sir.CanIhelpyou?B:I’dliketochangesomeUSdollarsandI’dliketoknowtoday’sexchangerate.C:Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto5.32yuan,FEC.Howmuchwouldyouliketochange,sir?B:Well,I’llchangeonehundredandhere’sthemoney.C:Wouldyoupleasefillinthisform?B:Allright.C:Pleasewriteyourname,passportnumberandroomnumberontheslip.B:Hereyouare.C:Thankyou.You’llhaveitrightaway.Willyousignyournamehereonthismemo? B:OK,Willyoupleasegivemesomeone-yuannotes?Ineedsomesmallchange.C:Allright.(Changingthemoney)Mr.Bellow,hereitis.Pleasehaveacheckandkeeptheexchangememo.B:Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththeFECleft? Withme?C:You’llhavetogototheBankofChinaortheairportexchangeofficetochange Itbacksintodollars.B:Isee.Thanks.C:Youarewelcome.5-2CheckingOutScene:Mr.Bellow(B)checksoutattheCashier’sDesk.Cashier(C):Goodmorning,sir.MayIhelpyou?B:IsthiswhereIcanpaymyhotelbills?C:Yes,pleasetellmeyourroomnumberandwhenyouarecheckingout.B:Myroomnumberis902andI’dliketocheckoutnow.C:Justamoment,please.(Checksfiles)AreyouMr.Bellow?B:Yes.C:Didyouhavebreakfastthismorning?B:Yes,butIpaidcashforit.C:Andhaveyouusedanyhotelservicessincebreakfast?B:Yes.Iusedthemini-bar.IdrankacanofCoca-Cola.C:Allright…(GivingMr.Bellowthebill)Hereyouaresir.Pleasecheckit.B:I’msorry.What’sthisfor?(Pointingtoafigure)C:That’sforthedrinksandphonecallsyoumadefromyourroom.B:Oh,Isee.Thankyou.CanIpaywithtraveller’schecks?C:Certainly,sir.(Mr.Bellowfillsoutchecksandgivesthemandhispassporttothecashier.) Hereareyourbillandreceipt,Mr.Bellow.Wehopeyouenjoyedyourstaywithushereand thatyou’llhaveapleasanttriphome.B:Thankyou.Andwe’llhaveatriptoGuilinbeforewegohome.5-3Mis-calculationScene:Mr.Bellow(B)goesbacktotheCashier’sDesk,thoughtfullyandhurriedly.Cashier(C):Goodmorning,sir.MayIhelpyou?B:JustnowIcheckedouthere.Butbackinmyroom,Ifoundthattheremightbesomethingwrong withthebill.C:Oh,yes?B:Icheckedinonthe26th andwillleavethismorning.That’sexactlythreedays,Ithink.ButIpa idforthreedaysandahalf.C:Well,letmesee.The26th,the27th,the28th…Ahyes,youcheckedoutinthemorning,soyouonly stayedhereforthreedays,nomore.Sorry,sir.Idoapologizeformymis-checking.B:That’sallright.C:Nowletmegiveyouanotherreceiptandpleasecheckit.Hereisthemoneyyouoverpaid.B:Thankyou.C:I’mawfullysorrytohavecausedyousomuchtrouble.I’lltrytobemorecarefulanothertime.WordListCashiern.出纳员Signn.符号、招牌、迹象；v.签名、示意Countv.数Billn.帐单Mini-barn.小冰箱Cann.听头、罐头Mis-checkv.计帐出错equivalenta.相等的、相当的memon.备忘录、（商）便笺、便函filen.汇订的文件、卷宗、档案receiptn.收到、收据、收条Coca-Colan.可口可乐（饮料）apologizev.道歉、谢罪overpayv.多付（钱款）UsefulExpressionstobeequivalentto rightaway tocheckout topointto toapologizefor justnow 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT6SettlingGuests’Complaints6-1ChangingaRoomScene:Mr.Bellow(B)Wantstochangearoom.Hegoestotheassistantmanager(AM).AM:Goodmorning,sir.WhatcanIdoforyou?B:I’mBellow,I’minRoom908.Canyouchangetheroomforme?It’stoonoisy.Mywifewas wokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchfor her.AM:I’mawfullysorry,sir.Idoapologize.Room908isattheendofthecorridor.It’spossible thatthenoiseisheardearlyinthemorningwhenallisquiet.B:Anyhow,I’dliketochangeourroom.AM:Noproblem,sir.We’llmanageit,butwedon’thaveanyspareroomtoday.Couldyouwaittill tomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrow morning.There’llbesomeroomsforyoutochoosefrom.B:Allright.Ihopewe’llbeabletoenjoyourstayinaquietsuitetomorroweveningandhavea soundsleep.AM:Besure.I’llmakeanoteofthat.Everythingwillbetakencareof.Andofthereisanything moreyouneed,pleaseletusknow.6-2AttheLostandFoundDeskScene:Mr.Bellow(B)complainstotheAssistantManager(AM)abouttheslownessinservice. B:Hello,mywatchwaslost.Youpromisedmetolookforitrightaway.Now,twohourshavepassed andIstillhaven’theardfromyou.What’sthematter?AW:Mr.Bellow,wearesorrytohavekeptyouwaiting,butyousaidthatthismorningyouhadchangedmoneyattheCurrencyExchangeDesk,boughtatouristmapatthenewspaperstand, hadyourhaircutatthebarber’sandhadyourlunchattherestaurant.Becauseyouhavebeen toseveralplaces,weneedmoretimetofindit.B:Well,Iwaswonderingwhetheryouwerestillworkingonit.AM:Yes,weare.Twoportersarestillbusycheckingaround.B:I’msurethewatchishere.Ihopeyou’lltrytofinditformeassoonaspossible.AM:Ofcourse.We’llletyouknowassoonaswefindit.Pleasedon’tbeworried.B:Allright.Thankyou.6-3ChargingMoreScene:AttheReceptionDesk,aguest(G)insistsonstayinglongerwithoutpayingmore. Employee(E):Goodmorning.MayIhelpyou?G:Myflightdoesn’tleavetill5:45p.m.andIdon’twanttowaitaroundattheairportallday.C ouldIstillrestintheroomthisafternoon?E:Excuseme,sir.Accordingtoourregulations,ahalfday’srentischargedagainstaroomthis afternoon,we’llhavetochargeyou50%ortheprice.G:(Angrily)What?Askformoneyagain?Ihavesettledaccounts.Iwon’tpaymoreforthetwoor threehours.Nomore!Doyouhear?E:We’dliketohelpyouaswecan.Youmayleaveyourbaggagehereuntil4:30.Justspeaktothe porterandhe’lltakecareofit…freeofcharge,ofcourse.G:Butdamnit!Iwon’tgiveyouonemorecent!F:Theporterwillkeepyourbaggagefreeofcharge,sir,andyou’rewelcome,torestinthelobby .G:No,Iinsistonhavingarestintheroom.E:Then,ifyou’llwaitamoment,please,sir?I’llaskourmanagertocomeandtakecareofyour request.WordListawfullyad.非常、很、十分anyhowad.不管怎样、无论如何promisen.&v.应诺、诺言、保证worrieda.烦恼的、焦虑的regulationn.规则、规章、法规accountn.帐目、帐insistv.坚持requestn.&v.请求、要求quieta.安静的vacatev.使空出、腾出、搬出UsefulExpressionstowakeup tomakeanoise tohaveasoundsleep tomakeanoteof topromisesb.todosth. tobebusydoingsth as…aspossible assoonastoaskfor tosettleaccounts freeofcharge toinsiston叫醒发出噪声睡得好、醋睡做笔记应诺（某人）做某事忙于……尽可能的……一……就……请求结帐免费坚持PARTⅡTHEHOUSEKEEPINGDEPARTMENT’INTRODUCTIONTheManager’sRemarksThehousekeepingdepartmentisthebackboneofahotel.Inasense,itispossibletosaythatacle anandattractiveguestroomistheproductthatthehotelsells. Themaindutyofthehousekeepingdepartmentstaffistoseetothecleanlinessandgoodorderofa llroomsinthehotel.Thelaundryandvaletserviceandmanypersonalservicesarealsopartsoft heirjobs.Andtheymustcoordinatetheworkcloselywiththefrontoffice. Thisdepartmentasawholeisrequiredtomaketheguest’sstayscomfortableandpleasing.Anyr easonablerequestmustbefulfilled.Butgoodservicemeansmorethanfulfillingrequests.Whe neverandwhereverpossible,thestaffshouldoffertodoextrathingsfortheguests.Whatismor e,wheneverthereisanopportunityto“sell”,thestaffshouldtakeitandsuggestthatguests usethehotelservicesasmuchaspossible.Theyshouldmakesurethattheyarereallysellingwha ttheguestwantstobuy. Itshouldbenotedthatthemostimportantcharacteristicinthehousekeepingdepartment,andi ndeedthroughoutthehotelworld,isthewillingnesstoserveandpleasetheguests.Thehouseke epingstaff,suchaschambermaids,housemen,linenroomattendants,supervisorsandhousekee pers,candoagreatdealtoassureahighbusinessrepeatandoccupancyrate,notonlythroughthe efficiencyintheirjobsbutalsothroughtheirheartfeltwarmthinservingtheguests.WordListhousekeepingdepartment房务部backbonen.脊梁、脊柱、骨干attractivea.有吸引力的productn.产品、产量cleanlinessn.清洁laundryn.洗衣valetn.洗烫工personala.个人的、私人的coordinatev.协调comfortablea.舒适的pleasinga.使人愉快的businessrepeatrate回客率fulfilv.履行、完成opportunityn.机会characteristica.特有的；n.特性willingnessn.愿意chambern.房间maidn.侍女、少女chambermaid客房女服务员housemann.杂务工supervisorn.管理员、主管assurev.使确信、保障heart-felta.感人肺腑的UsefulExpressionsinasensetoseeto tocoordinate…with…在某种意义上注意、负责与……合作，与……协商asawhole Itshouldbenotedthat…asmuchaspossible tomakesure 作为整体而言应当注意尽量多弄清、使确定、使确信UNIT1GuidingtheGueststoTheirRooms1-1RecognizingtheGuestsScene:TheBellowsleavetheelevator.Thefloorattendant(FA)stepsforwardtowelcomethem. FA:(Smiling)Goodafternoon,sirandmadam.Didyouhaveanicetrip?Mr.Bellow(B):Yes,thanks.FA:Welcometotheninthfloor.I’mthefloorattendant.JustletmeknowifthereisanythingIca ndoforyou.B:WhereisRoom908,please?FA:Ah,Mr.andMrs.Bellow.Wouldyoucaretostepthisway,please?Itisalonghere.Mrs.Bellow(M):Oh,howdoyouknowourname?FA:Itwasonthearrivallistforroom908.Hereweare.MayIhaveyourkey,please?Letmeopenthe doorforyou.B:Hereitis.FA:(Knocksatthedoorfirst,opensit,andprecedestheguestsintotheroomandturnsontheligh t)Thisway,please.B:Thankyou.Whenwillourbaggagearrive?FA:Yoursuitcaseswillbehereshortly.Thebellmanishandlingthem.B:Verywell(Lookingaroundtheroom).FA:Howdoyoulikethisroom?M:Oh,itlookscomfortableandcozy.Welikeitverymuch.FA:(Drawingthecurtainsaside)TheroomisfacingsouthandcommandsagoodviewoftheHang-upRiver.M:Yes,howlovelyitis!FA:(HandingtheroomkeytoMr.Bellow)Hereisyourkey,Mr.Bellow.1-2AbouttheRoomFacilitiesScene:Thefloorattendant(FA)isshowingtheBellowstheamenitiesintheroom.FA:(Graciously)Mr.andMrs.Bellow,hereisthelightswitch,thetemperatureadjuster,thewa rdrobeandthemini-bar.Hereisdrinkingwater.Thereisthesocketfortheelectricshaver.Herei nShanghaiitis220volt.Mr.Bellow(B):Oh,it’smuchhigherthanthatintheStates. Myelectricshaverisoperatedby110V.FA:Don’tworry,sir.Wehavetransformersonloan.B:Good,mayIhaveone?FA:Certainly,Mr.Bellow.I’llbringyouone.Hereisourhotel’sServiceInformationBookle t.Itgivesyouanideaaboutourservicesandfacilities.B:Wonderful.Thankyou.FA:Thepanelonthenightstandcontrolsthedifferentdevicesintheroom.Thatdoorleadstothe bathroom,andthereisalaundrybagbehindthedoor.Thehotwatersupplyisfrom6a.m.to12 p.m.B:Thatsoundsgood.Ifeelliketakingabathtofreshenupafterthetrans-oceanflight.FA:I’llbringyouatransformerrightaway,Mr.Bellow.IsthereanythingelseIcandoforyoube foreIleavetheroom?Mrs.Bellow(M):Youhavemadeusfeelverywelcome.Willyoutellupourtelephonenumber?FA:Theextensionnumberisjustthesameasyourroomnumber.Ifyouneedanything,pleasedial8 orpressthebuttonoverthere.B:Thankyouverymuch.FA:Youarealwayswelcome.Ihopeyou’llenjoyyourstaywithus.1-3AbouttheHotelServicesScene:TheBellowsAEconsultingwiththefloorattendant(FA)aboutsomething.FA:(Knockingatthedoorandwaitingforareply.)MayIcomein?I’mtheattendant.Mr.Bellow(B):Comein,please.FA:Goodafternoon,Mr.andMrs.Bellow.Hereisthetransformeryouneed,Mr.Bellow.B:Thankyouverymuch.Bytheway,we’dliketohavebreakfastinourroom.Whenshouldweorder that?FA:Thisisyourdoorknobmenu.Justchecktheitemsyouwouldlikeforbreakfast,markdownthe timeandhangitoutsideyourdoorbeforeyougotobedtonight.Ourhotelhasverygoodroom service.。
与酒店英语相关的英文对话
下面是一些酒店英语相关的英文对话示例：Dialogue 1: Check-inFront Desk: Good afternoon, welcome to our hotel. Do you have a reservation?Guest: Yes, I have a reservation under the name of [Guest's Name].Front Desk: Thank you, [Guest's Name]. I found your reservation. You booked a double room for three nights. Is that correct? Guest: Yes, that's correct.Front Desk: Excellent. Do you have any luggage?Guest: Yes, I have two suitcases.Front Desk: Alright, I will arrange for a bellboy to bring them to your room. Your room number is 201, on the second floor. Here is your room key.Guest: Thank you. What time is the check-out?Front Desk: Check-out time is at 12 noon. If you need a later check-out, please let us know in advance.Dialogue 2: Inquiry about ServicesGuest: Excuse me, where can I have my laundry done?Front Desk: We offer laundry services here at the hotel. You can leave your laundry in the laundry bag in your room, and we will collect it during the day.Guest: Thank you. Are there any restaurants in the hotel?Front Desk: Yes, we have an on-site restaurant that serves both local and international cuisine. You can have breakfast, lunch, and dinner here.Guest: That sounds good. What time does the restaurant open? Front Desk: The restaurant opens at 7 am and closes at 10 pm. Dialogue 3: Complaint and RequestGuest: Hello, the air conditioning in my room is not working properly. It's too hot.Front Desk: I am sorry to hear that, [Guest's Name]. I will arrange for a maintenance person to check on it immediately.Guest: Thank you. Also, could you tell me if there are any fitness facilities in the hotel?Front Desk: Yes, we have a fitness center with state-of-the-art equipment. You can access it any time during the day.Guest: That's great. Could you tell me how to get there?Front Desk: Sure, the fitness center is located on the ground floor, next to the swimming pool. You can take the elevator downstairs and follow the signs.Guest: Thank you very much for your help.Front Desk: You are welcome, [Guest's Name]. If you need anything else, please don't hesitate to contact us.Dialogue 4: Check-outFront Desk: Good morning, [Guest's Name]. Is everything okay with your stay?Guest: Yes, everything was great. The room was clean and comfortable, and the service was excellent.Front Desk: Thank you for your feedback. Here is your check-out form. Please fill it out and return it to us.Guest: Alright, I will do that. Also, could you tell me if there is a shuttle service to the airport?。