ABB中压产品服务业务手册
ABBCNILX供应商质量管理手册(2014)教程
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沈宜良 陈金金
2011-2-18
王铁芳
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刘向华 王铁芳
2012-03-13 2012-03-31
王铁芳
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沈宜良 李兴能 林碧连 2013-03-18 王铁芳
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厦门ABB低压电器设备有限公司
文件编号 SQM2005 页码 4/100 2014/04/14
ABB
供 应 商 质 量 管 理 手 册
厦门ABB低压电器设备有限公司 质量管理部编 2014年03月
厦门ABB低压电器设备有限公司
文件编号 SQM2005 页码 1/100 2014/04/14
供应商质量管理要求
修订次 9 发布日期 2014/04/14 实施日期
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版本号 n n n 1 n n n n n n n n n 2 n n n n n n n n 更改内容 第2.9节增加MNS出口零件包装要求 修改MNS抽样方案 第3.8节增加色差测量项目 第3.11节修订尺寸及性能检查内容 第4.1节增加喷漆色差测量项目 第4.2节修订焊接螺母测试扭力 附录4修订粗糙度要求 第 2.1.2 节增加供应商材料符合性宣 告表 第 2.4.E 节修订更换二级供应商的要 求 第2.5.4.C节增加巡检记录表 第 2.7.E 节修订不合格品纠正后再次 检验内容 第2.10.4.节增加F提供供应商材料符 合性宣告表 第3.1节修订MNS抽样方案 第 3.7.4 节修订弹簧适用范围和扭臂 长度(L)极限偏差 第3.10.2节修订抽样方案 第3.11节修订参考标准 第3.13节增加压铸检验指南 第4.1.3节修订抗硫化试验时间 第4.1.5节修订参考标准 第 4.3.4 节修订本生灯倾斜角度和参 考标准 陈金金 2007-3-1 王铁芳 陈金金 2006-3-2 王铁芳 更改人 更改日期 登录人
ABB Low和中低压服务器的替代部件说明书
Low and Medium Voltage Service2 Replacement components | Descriptive bulletinCustomers choose ABB switchgear time after time Outstanding aftermarket support is just one of the manyreasons that customers continue to choose ABB switchgearand distribution breakers.ABB offers superior technology, backed by quality assuranceprograms that meet rigorous standards for the nuclear powerindustry. Over the years, as ABB brands have changed fromITE to Gould, Brown Boveri and ultimately ABB, ABB has main-tained an unswerving commitment to service and support.ABB’s customers have come to expect extraordinary respon-siveness in providing authentic components for breaker andswitchgear maintenance, upgrade and life extension projects.ABB Low and Medium Voltage Service understands the impor-tance of meeting customer needs. When it comes to extendingswitchgear life and reducing maintenance costs, no one canafford to take risks. Downtime is expensive, and access to new,high quality authentic replacement components is essential.ABB is here to meet those needs.−The Low and Medium Voltage Service customer service teamhas combined experience of over 100 years in engineering,manufacturing, assembly and testing−Low and Medium Voltage Service is the only authorized outletfor original ABB factory manufactured components−An extensive database provides equipment drawings anddetails on customer orders dating back more than 40 years−Low and Medium Voltage Service parts are manufactured to controlled prints and specifications to provide an exact fit−ABB’s warehouse maintains an extensive stock of new switchgear and breaker components to meet emergency needs for both nuclear safety related and conventional ap-plications−All parts are newly manufactured and backed by a full one-year warranty A customer that purchases switchgear or distribution breakers from ABB is assured of continued, responsive support, longafter the equipment has been energized. Low and Medium Voltage Service supplies replacement components for the full line of ABB switchgear productsDescriptive bulletin | Replacement components 3Low and Medium Voltage Service meets all component needs for the entire ABB family of switchgear productsReplacement circuit breakers for ABB and other manufacturersK-Line® breaker upgrades Meters, relays, circuit breakers,circuit breaker parts, transform-ers, fuses, bus bar, bus boots, bushings insulators, control switches, capacitor fuses, control panels, load break switches, arc guard system. Circuit breaker renewal parts include com-mon components such as trip devices, primary contacts and complete interrupter pole assemblies, as well as discrete parts and complete refurbishment kits. Renewal parts are available for a long legacy of technology-leading circuit breakers and load break switches.Low voltage: K-Line®, K-Line® Plus, FBK, MB,LKMedium voltage: HK,HKV,GHK, VHK,ADVAC®, AMVAC™Load break switches: HPLC,VersaSwitch,VersaRupter™Direct replacement breakers are available to replace and up-grade aging low and medium voltage breakers manufactured by ABB and other switchgear suppliers, such as General Electric and Westinghouse. Roll-in replacements provide the advantages of the latest technology from ABB, while avoiding a complex ret-rofit process or costly and time-consuming switchgear replace-ment or modification. Medium voltage air-magnetic breakers can be upgraded to AMVAC™ modern vacuum technology, with lower maintenance, higher ratings and a much longer life.The MPSC-2000 is available as a retrofit kit to upgrade K-Line® breakers originally equipped with OD, SS, MPS or MPS-C trip devices. MPSC-2000 uses a digital RMS trip system and pro-vides maximum functionality and selectivity for a variety of appli-cations, in addition to communications capabilities. The retrofit kit includes the MPSC-2000 trip device, magnetic latch, lower base molding with sensors, wiring harness and instructions.1 Low and Medium Voltage Service provides the highest quality renewal parts for low voltage switchgear types K-Line®, K-Line® Plus, LK, MB and FBK, and medium voltage types HK, HK-II, SafeGear® and Advance® |2 Direct replacement breaker from Low and Medium Voltage Service in GE type AKD switchgear |3 MPSC-2000 trip unit retrofit kit |4 Low and Medium Voltage Service can offer replacement breakers based on the AMVAC™1 32 44 Replacement components | Descriptive bulletinDescriptive bulletin | Replacement components 5Low and Medium Voltage Service has the qualifications and experience to supportnuclear safety related equipmentLow and Medium Voltage Service products offermany unique advantages to customers in the nuclear power IndustryABB has been committed to the production and nuclear qualifi-cation of low and medium voltage switchgear since 1968. In the United States, over 65% of nuclear generating stations utilize switchgear made by ABB or its legacy brands, such as ITE and BBC.To meet progressively more stringent industry requirements, ABB developed a substantial database for the nuclear safety related capabilities of ITE-ABB switchgear and components. Historical data from years of testing and experience for seismic and environmental qualification of switchgear and component parts provides additional assurance for customers at nuclear facilities.−More than 30 years of experience in nuclear safety related applications− A record of successful audits by NUPIC, NIAC and numerous nuclear utilities−Quality Assurance program meets the requirements of 10 CFR 50 Appendix B−Compliance with reporting responsibilities in accordance with 10 CFR Part 21−Reference libraries with extensive qualification reports and test data−Drawings and data on original equipment such as customer specifications, equipment qualifications, general arrangement drawings and material lists−Thoroughly documented processes to select, certify and sup-ply replacement components as “nuclear safety related” and “qualified to original equipment specifications”−Dedication of commercial grade components for nuclear safety related applications in accordance with EPRI guide-lines− A full-time nuclear standards and documentation staff that assures compliance with all nuclear regulations1 Low and Medium Voltage Service supplies direct replacement HK air-magnetic or VHK-X vacuum circuit breakers to upgrade and extend switchgear life innuclear safety related and conventional applications | 2 Nuclear 1E certified products available 12Low and Medium Voltage ServiceFrom replacement parts to total breaker management, ABB keeps switchgear operating at peak performance.ABB Low and Medium Voltage Service provides customers with a complete range of performance and management solutions for low and medium voltage switchgear and circuit breakers. ABB Low and Medium Voltage Service offers aftermarket support and components for the entire family of ABB switchgear and power circuit breakers. In most cases, ABB can modernize and manage the installed base of equipment manufactured by other suppliers.ABB’s practical approach gives customers the variety of choices that different applications need for cost effective asset manage-ment, without compromising critical electrical system reliability. ABB’s responsiveness demonstrates that we put our customer’s success first, with quality second to none. ABB Low and Me-dium Voltage Service certifications include ISO 9001:2000 and ISO 14001:1996, and our products and services comply with 10 CFR 50 Appendix B, 10 CFR Part 21, and NQA1 requirements when applicable for nuclear safety related equipment.Circuit breaker refurbishmentThe ABB Product Support Center has the dedicated resources to professionally repair and refurbish all low and medium voltage distribution breaker elements to “like new“ condition, in a con-trolled factory environment.Authentic circuit breaker parts, replacement breakers and switchgear componentsLow and Medium Voltage Service supports the entire ABB fam-ily of products with replacement parts and breakers from the original manufacturer, including legacy equipment more than 40 years old.Direct replacement breakersDirect replacement breakers are available for aging low and medium voltage breakers for the entire ABB family of legacy products, as well as other original equipment suppliers, such as General Electric, Westinghouse, Federal Pacific and others. Field servicesThe Low and Medium Voltage Service factory-trained techni-cians offer comprehensive field maintenance and repair services for planned and emergency work, 24 hours a day, 365 days a year. Service personnel have direct contact with the Low and Medium Voltage Service factory for authentic parts, original equipment drawings and technical support. Services include switchgear and circuit breaker commissioning, inspection, test-ing and refurbishment; replacement of breakers, relays and con-trol components; primary bus upgrades and related switchgear services. ABB also offers maintenance and repair training, from product orientation for new equipment, to advanced repairs and life extension.1 ABB has dedicated resources to professionally repair and refurbish all low and medium voltage circuit breakers to like new operating condition, in a con-trolled factory environment |2 ABB field service technicians are factory trained and equipped to support power plant, substation or industrial installations 126 Replacement components | Descriptive bulletinDescriptive bulletin | Replacement components 7Contact us1V A L 1201-D B R e v . E D e c e m b e r 2009 (r e p l a c e s C O M P O N E N T S )ABB Inc.Low and Medium Voltage Service Florence, South CarolinaPhone: +1-800-HELP-365 (option 7)+1-407-732-2000/mvserviceNote:We reserve the right to make technical changes or modify the contents of this document without prior notice. With regard to purchase orders, the agreed particulars shall prevail. ABB does not accept any responsibility whatso-ever for potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein. Any reproduction – in whole or in parts – is forbidden without ABB’s prior written consent.© Copyright 2003, 2009 ABB Inc. All rights reserved.。
ABB 产品信息说明书
To carry the ‘Industrial IT Enabled’ sym-bol, all current and new ABB products are tested and certified at one of four levels. The lowest level (level 0) speci-fies a base set of information available for every Industrial IT product or appli-cation, and the higher levels define capabilities that allow interaction with other products or in system configura-tions. Today, more than 36,000 ABB products are at least level 0 certified. To become what is officially known as Industrial IT Level 0: Information Enabled, a product must have the following characteristics or Aspects: Product identificationProduct documentation:1.Product data sheet or technicalreference manual2.Installation and commissioningmanual3.Application manual4.Operating manual5.Maintenance and service manual6.Declaration of conformity regard-ing CE marking7.Environmental product declaration8.Environmental informationCAD dataTechnical data and product classifica-tionAll this product information is collectedand stored in one file as an AspectFrame Work (AFW) file. The .afw exten-sion denotes a proprietary file formatthat is designed to encapsulate AspectObjects1)for use in distributing productinformation (Level 0 Enabled products).The above-mentioned Aspects andAspect Objects are used by ABB tomodel all information about productsand processes. The Aspect Objects arecreated, changed and displayed using acommon ABB architecture called theAspect Integrator Platform, or AIP.However, many potential customers oflevel 0 Industrial IT certified productsdo not have AIP already installed andwould not be able to access the AFWfile. A small, easy-to-use tool was there-fore required – the Industrial IT equiva-lent of the Acrobat Reader – that wouldallow viewing and navigation of AFWfiles without the need to install AIP. Inaddition, it should serve as an impor-tant marketing tool and appetizer forABB’s Aspect Object platform.Scientists from ABB’s Polish and Ger-man research centers, together withIndustrial IT experts in Sweden, devel-oped an Aspect Object Viewer (AOV)in response to this need. This verycompact (approximately 8-MB) applica-tion is smaller than the Acrobat Readerprogram and permits viewing of AFWfiles using navigation methods verysimilar to the plant explorer, but oper-ates fully independent of AIP software.Under the name Inform IT Aspect ObjectViewer, the project was completed insix months and version 1 was releasedfor external distribution in January2003. An upgraded version 2.1 wasreleased in September with the follow-ing new features:Support for bookmark AspectFile association – assumes AOV asthe default application for viewingAFW filesAutomatic upgrade – automaticallyremoves the previous version of AOVDescriptive error messages – formore understandable messages whensomething goes wrongSearch function – for searching forobject propertiesTwo ABB businesses are already usingAOV. The low voltage business hasproduced a CD cataloging its circuit-breakers, electrical relays and controlproducts. Each CD now contains AOVto allow viewing of product informa-tion. Since the middle of 2003, thepower transformer business has madeAOV available to customers as part ofthe Aspect Object information distrib-uted with products certified to Level 0.Inform IT Aspect Object Viewer –the Industrial ITequivalent of Adobe AcrobatMarkus GreinerCorporate ResearchABB Switzerland*********************.com 1)The Industrial IT concept defines the collection of information required to support each plant component as an Aspect Object TM– containing all the characteristics – or Aspects of the device.An ABB collaboration has resulted in an improved programming method that not only speeds up the programming of robot automation tasks, but also opens up areas for automation that are presently inaccessible due to traditional programming being too complex and taking too long in relation to production time.ABB robots have to be extremely versa-tile. Used across almost the whole of in-dustry for tasks ranging from automated assembly and materials handling to arc-welding, every extra ounce of versatility added to them can significantly increase their range of application. As a robot is essentially a moving object, spatial in-formation has to be conveyed accurately and reliably to it. Adding flexibility therefore makes traditional program-ming more complex and time-consum-ing. The advantages to be gained fromfinding new, alternative methods of re-laying information fast (and accurately)to the robot make this field of researchas challenging as it is interesting.With robots playing an ever more im-portant role in our everyday lives, theidea that humans should be able tocommunicate with them using methodsas close as possible to those they use tocommunicate with each other is gainingmomentum. Communication amonghumans is multi-modal (ie, a combina-tion of gesture and speech) and oftenintuitive, and institutions like CarnegieMellon University (CMU) have used thisidea to increase human-machine inter-action. As a world leader in industrialrobot technology, ABB is benefitingfrom this experience by working to-gether with the Advanced MechatronicsLaboratory at CMU on a project whichuses the idea of the human arm andhand gestures as a natural way toconvey spatial information – in otherwords, gesture-based programming.ABB’s approach is backed up by Pro-fessor Pradeep Khosla, head of the AMLand Electrical and Computer Engineer-ing Department at CMU when he says,“As robots enter the human environ-ment and come into contact with inex-perienced users, they need to be ableto interact with the users in an intuitiveway. The keyboard and mouse are nolonger acceptable as the only meansof input.”Gesture-based programmingin a nutshellCMU has been working in the area ofgesture-based programming (GBP) formany years now. The goal of GBP is toprovide a more natural environmentfor the user, and to generate morecomplete and successful programs byfocusing on task experts rather thanprogramming experts.The process begins with a persondemonstrating the task to be pro-grammed. The person’s hand and fin-gertips are observed through a sen-sorized glove with special tactilefingertips. The modular glove systemsenses hand pose, finger joint anglesand fingertip contact conditions.Objects in the environment are sensedwith computer vision while a speechrecognition system extracts high-levelcontrol information. Primitive gestureclasses are extracted from the raw sen-sor information and passed to a gestureinterpretation network. The system isself-adaptive in the sense that knowl-edge of previously acquired skillsretained by the system is used to inter-pret the gestures during training, withcontrol feedback provided during run-time. The output of the GBP system isthe executable program for performingThe ‘human touch’ –advanced robot programmingR&D digest the demonstrated task on the targethardware.What it means for ABBSince robotic arc welding is inherentlythree-dimensional, hand gestureswould be an intuitive tool for provid-ing parameters such as position, veloci-ty, acceleration, size, direction, angleand angular velocity to enable fasterand accurate programming of the ro-bot. Speech would also play an impor-tant part in enhancing this system byproviding high-level control informa-tion. Therefore, CMU scientists togetherwith ABB experts have developed andevaluated a programming system witha multi-modal interface for robotic andarc-welding applications.The system has the following main com-ponents:Cyberglove to measure the positionand movement of the fingers andwrist (gesture sensing)Polhemus Fastrak 6-DOF sensors for position sensingMicrosoft speech recognition system PCWebWare for robot-PC communications ABB robotThe PC mediates between the multi-modal input devices (glove and speech) and the ABB robot. On the input side it runs software that translates raw voice and glove inputs into robot controller commands. On the output side it sends commands to the robot that contain cor-rect position and orientation information based on the appropriate coordinate transformations.The robot is programmed in three modes: absolute, jogging and slave. In absolute mode, ‘waypoints’ are pro-grammed by pointing to and storing various positions in space with the in-dex finger. However, due to the limited accuracy of the positioning system (+/– 5 cm), the stored positions have to be adjusted to meet the required accu-racy (< 1mm) for arc-welding. Theseadjustments can be performed by either‘jogging’ or ‘slaving’. Jogging, as it isused in robotics, means controlling theend effector (a device or tool connect-ed to the end of the robot arm) directlyusing either a joystick or push buttons.In this case the joystick and pushbut-tons are replaced by gestures and voicecommands. For example, the ‘jog’ com-mand makes the robot move a certaindistance in the direction of the indexfinger. In slave mode, the robot mimicsthe motion of the hand using an ad-justable scaling factor. This means thatif the human hand moves a distance of1 cm, the robot responds by moving1 mm (depending on the scale settings)and so on until the desired accuracyhas been reachedThe system has been tested and evaluat-ed in a real arc-welding environmentusing ABB’s IRB140 and IRB1400 robots.The programming system has so farproved capable of producing the neces-sary accuracy, allowing high-qualitywelds to be produced. In addition, ob-servations from the evaluation indicatethat it is a very easy method to learnand master.The joint collaboration between engi-neers at CMU and ABB experts has, inaddition to generating valuable results,built up extensive know-how which willbe used within ABB for further researchin the field of robot programming.Dr. John DolanThe Robotics InstituteCarnegie Mellon University**********.eduMartin StrandAdvanced Industrial Communication GroupABB Corporate ResearchVästerås/Sweden********************.comR&D digestA simulation system that makes use of state-of-the-art web technology is used to train Novolen ®gas-phase polypropy-lene process plant operators on a rigor-ous dynamic plant model via Internet,Intranet, or as a stand-alone system.Simulation-based education is themethod preferred by many companies today for providing ‘on the job’ training.As computational capabilities become ever faster and improved tools appear on the market, computer-based educa-tional services, particularly in the chemi-cal process industries, are expanding.These services can mimic true plant operation through computer simulation,thus providing a safe and efficientmethod of training plant operators and other production personnel. In addition,operators may be trained to handle normal and abnormal plant operating conditions without endangering the actual plant [1].ABB Corporate Research has developed a simulation-based process-learning tool for polypropylene plants. Together with Novolen Technology Holdings C.V.(NTH), a joint venture of ABB LummusGlobal and Equistar, ABB has developed a learning tool aimed at the Novolen process owned by NTH. Called Novolen Operator Training Simulation (Novolen OTS), the tool’s strengths lie in its unique model, the robustness of the software and simulator, and its ease of maintenance and extendability. Because plants using the Novolen process are located around the world, using a web-enabled tool is particularly appropriate.Novolen OTS based training is possible over the Internet, Intranet, or on a stand-alone computer.The targeted users are Novolen process plant operators, operator trainers, and process engineers. A major training ob-jective is that the operators learn the dy-namic characteristics of the plant during standard operation and in abnormal sit-uations, including process disturbances,start-up/shutdown of the plant, and transitions between different product grades. Moreover, they obtain an under-standing of the relationship between operating conditions and resulting prod-uct quality. This permits operators to improve their ability to operate plants and to diagnose problems.The Novolen process plantIn the Novolen ®process, polymerization is conducted in one or two gas-phase reactors. Only two reactors connected in series are needed to produce a wide range of products, including super-high impact copolymers. In addition to the reactors, components in the plant in-clude condensers, degassing vessels,product silos, an extruder, controllers,and emergency valves .OTS component overviewThe main components of the Novolen ®OTS system include:1 A simulator, which includes a model of the process, the control system and the safety interlocksA generic operator station as a human system interfaceA software framework, which inte-grates these main components and provides for simulation services over the Internet.The graphical user interface (GUI) is a generic representation of an operator station . As the Novolen ® OTS is used in self-paced mode, no instructor station is required. A standard web browser,such as Internet Explorer, represents the GUI, displaying simulation results aswell as allowing user input.The components in the user interface,such as valves, numeric text boxes,buttons, level indicators, and flares,reflect the current status of the simula-tion. When necessary, the components are used to change the course of the simulation. For instance, valves areclosed/opened by clicking on them, and specific numbers are entered using the numeric text boxes. The condensers,degassing vessels, product silos, extrud-er, controllers, and emergency valves are all represented in the tool.Besides the above-mentioned basic functionality, additional functions are implemented for an enhanced learning experience. For example, the speed of the simulation can be increased in order to use the tool more efficiently,or a snapshot of the current state can be taken and reused in later training sessions.A normal training session starts by navi-gating to the web site of the server.After a login procedure in which access rights are checked, a simulation is start-ed with one of several pre-configured scenarios. The trainee may then change the course of the simulation by chang-ing process parameters, such as flow rates or temperature set-points. These2A new web-based simulation tool for polymer plant operatorsR&D digestchanges result in a dynamic response,which the trainee observes and reacts to accordingly. Stopping the simulation and closing the web browser terminate the session.The Novolen ®OTS can be fully installed and run on a standard off-the-shelf PC.Alternatively, it can be run over theInter/intranet so that only a web browser is needed on the user’s side.TechnologyThe dynamic model is a first-principle based model of the Novolen ®process with major unit operations [2]. It is com-posed of ordinary differential equations and has about 100 states. A wide range of operating conditions was required because the process tool was designed in answer to a major training objective:to focus on the dynamic characteristics of the plant during standard operation (eg, transition between different poly-mer grades) and abnormal situations (eg, a blocked pipe).The model is parameterized to easily permit adjustments that reflect different plant sizes and configurations. Special attention has been given to the integrity of the numerical solution to avoid simu-lation crashes during training.The tool uses a client-server architecture where the simulation services are server based. The GUI is presented on the client’s computer. The interaction be-tween the client and the server takes place via HTTP, the most common com-munication protocol on the Internet.The screens within the tool are built as HTML pages with Java applets repre-senting the data. The HTML-based ap-proach makes it possible to flexibly link to other information sources, and enables integration with other e-learning systems. The use of Java makes it possi-ble to program a variety of specialized components, allowing the user to influ-ence the data in various ways. Despite this, all major browsers with Java capa-bilities can be used for server access.On the server side, a web server frame-work (consisting of a multi-layer archi-tecture) provides the functionalityneeded for dynamic data to flow to and from the web pages. Innermost is an OPC server, which encapsulates the model and provides a standard inter-face to its data. The web server creates an HTTP-based service where data can stream from the OPC to Java servlets.These servlets are connected via HTTP to the Java applets ‘living’ on the client side. ABB developed the internal OPC connectivity by using the Java Native Interface to bridge the gap between Windows 32 applications and Java [3].Value extensionWith Novolen ®OTS, NTH has extended the value proposition of its current tech-nology offering with the creation of a highly robust and extendable tool using standard software and modeling tech-nologies. This tool will enable current and future licensees of the Novolen process to improve the understanding and operation of their plants. Licensees will be able to choose between web-based or stand-alone training sessions.Initial feedback from users has been so positive that many feel such a tool will eventually become essential for any company in the chemical process indus-tries.Reference[1]A. Kroll: Trainingssimulation für die Prozessindustrien: Status, Trends und Ausblick. Teil 1+2. Automatisierungstechnische Praxis atp (2003) 45, no. 2, pp 50–57, and no. 3, pp 55–60.[2]C.-U. Schmidt, R. Böttcher: 2000. ProveT – Training simulator for Novolen Process. 1st European Conf on the Reaction Engineering of Polyolefins, 2000,Lyons, 114–116.[3]R. Nyström, et al: 2003. Web-based training for polymer plant operators using process simulation. Automatisierungstechnik 51, no. 11.Dr. Rasmus NyströmDr. Andreas Kroll Dr. Alexander FrickChristian StichABB Corporate Research CenterLadenburg, GermanyKlaus HüttenDr. Franz Langhauser Dr. Wilhelm Seebass Dr. Meinolf Kersting ABB Lummus GlobalNovolen Technology Division。
Cuscare-system-user-manual-For-Customer2
Cuscare system user manual For Customer系统简介1.系统定义2.系统组成介绍3.界面介绍3.1 基本操作界面3.2 帐号登陆4.系统操作4.1投诉创建4.2 查看投诉状态4.3 确认错发破损类投诉4.4 退货管理4.5 待同意承诺书列表4.6 客户更换货列表5. 其他功能5.1个人资料更改及维护5.2 信息管理5.3 Q&A系统简介Cuscare系统是ABB中国低压产品部门开发的，一个基于互联网的售后服务平台。
用于增强ABB公司低压部门与长期合作伙伴的沟通，以提升服务竞争力与客户满意度的目的。
系统可以令服务实现“透明化”、“标准化”、“数量化”。
客户可以通过本系统，全程跟踪自己发起的服务申请、查看进展情况，并对需要客户参与的某些申请进行操作。
与投诉相关的各方都可以监督投诉的处理情况。
对于服务中的每个过程，系统会予以记录；对于ABB提供服务过程中的各项操作，系统会予以相应提示；系统也具有信息汇总的功能，反应当前的服务质量与产品质量情况。
1 系统定义投诉类型名称说明及定义破损错发类是指ABB仓库及工厂发货错误或货物外包装破损引起的投诉，由LA部门负责。
质量技术类是指由于ABB产品质量或技术问题引起的服务和投诉，由TS部门负责。
投诉状态定义名称说明及定义草稿状态客户在填写新投诉未提交前，可以保存填写内容为草稿状态，以便日后补充完整后再发起投诉（仅对客户有效）待接受客户新填写的投诉，在未被ABB接受和拒绝前。
被取消客户发起投诉后，在ABB未接受前，主动取消了投诉。
处理中投诉被ABB接受，直至有处理结果为止。
完成服务(CN)ABB已完成服务。
关闭必须满足条件：1.ABB已完成服务；2.若换货途径为FOC时，在规定的工作日内，系统根据vendor是否同意更换货物确定了相关更换货途径后；3.若换货途径为commiment时，系统记录下规定工作日内TS或vendor判断的质量问题后；4.未被系统抽查的投诉，系统自动变更为“关闭”状态。
ABB中压互感器产品手册(第二版)中文9.27
ABB在华机构
ABB（中国）有限公司
总部 北京市朝阳区酒仙桥路10号恒通广厦 电话: 010 8456 6688 传真: 010 6423 1613 邮编: 100015
ABB在华分公司
上海 上海市西藏中路268号来福士广场（办公 楼）35楼 电话: 021 2328 8888 传真: 021 2328 8833 邮编: 200001
中压互感器产品手册 | 目录 02
ABB在华简介
ABB集团公司由两个百年老店即瑞典的阿西亚（ASEA）和瑞士 的布朗勃法瑞（BBC Brown Boveri）在1988年合并而成。ABB是 全球500强企业之一，集团总部位于瑞士苏黎世。
东莞 广东省东莞市南城区体育路2号鸿禧中心B座11 楼13#单元 电话: 0769 2280 6366 传真: 0769 2280 6367 邮编: 523009
福州 福州市五四路158号环球广场36层3601室 电话: 0591 8785 8224 传真: 0591 8781 4889 邮编: 350003
武汉 湖北省武汉市武昌中南路七号中商广场写字楼34 楼B3408 电话: 027 8725 9222 传真: 027 8725 9233 邮编: 430071
无锡 江苏省无锡市中山路333号华光大厦二楼F座 电话: 0510 8279 1133 传真: 0510 8275 1236 邮编: 214001
深圳 广东省深圳市福田区福华三路与益田路交汇处168 号 深圳国际商会中心30楼 3002-06室 电话: 0755 8831 3088 传真: 0755 8831 3033 邮编: 518048
太原 山西省太原市府西街69号山西国际贸易中心西塔楼 10层1009A号 电话: 0351 868 9292 传真: 0351 868 9200 邮编: 030002
ABB中压服务
安装： 安装MDC4、HMI、 DTU及电源等
触臂改造： 更换六根触臂
二次元件改造： 连接二次元件的电缆 到MDC4
电缆搭接铜排改造： 套装测温模块在电缆 搭接铜排或电缆头上
上分支母线改造： 套装测温模块在上 分支母线上
电动手车改造： 更换电动手车组件
HD4极柱改造： 加装气体密度传感器
ABB中压智能化解决方案 智能变电站
创新和改变
September 5, 2017
一键操控与可视化监测 柜内视频监测系统
智能一键化操作 – 运行位->热备位 – 运行位->冷备位
– 运行位->接地位
先进的柜内可视化技术 – 搭载视频监视系统，可远 程观察设备运行状态 – 通过远程智能监控技术， 实现变电站的无人值守
快速取用备件，缩短停电时间
Month DD, Year
| Slide 37
© ABB Group
备件箱 内容全面
种类
辅助开关 3NO+2NC 辅助开关 2NO+3NC 辅助开关 S2 储能电机 合闸线圈 分闸线圈 3 4 4
September 5, 2017
iUniGear & iVD4 智能开关的硬件基础
柜内改造
上分支母线温升监控单元
HMI显示单元
线圈监控单元
MDC4 智能监控控制单元
站内后台
触头温升监控单元 iUniGear® 智能化改造方案
电动手车单元
气体密度监控单元
WEB客户端 储能电机监控单元
iVD4® 智能化改造方案
2014/12/1
监测什么？ 对客户最重要的功能
80%
ABB 中压产品概述及比较
控制和电缆接线部分
ACS 1000 水冷 –内部..
输出正弦波滤波器
逆变器和摇门 水冷
Help
Help
ACS 1000i 内部..
控制部分
输入隔离 开关 逆变器
电缆接线 直流环节和正弦 波滤波器
© Copyright 11/9/2010 ABB. All rights reserved. - 11 -
DC (NP)
Motor
DC (-) Supply transformer EMC Filter or Reenforced EMC Filter (IFU)
Phase modules
Clamping circuit
Clamping circuit
Phase modules
INU Inverter Unit
AC 6 0 H z
52
3 -p h -M otor AC 0 .. 6 0 H z
Protection Equipm ent
E lec tric B uilding (e .g . c ontainer )
© Copyright 11/9/2010 ABB. All rights reserved. - 2 -
� �
© Copyright 11/9/2010 ABB. All rights reserved. - 5 -
产品家族
Help
© Copyright 11/9/2010 ABB. All rights reserved. - 6 -
Product Portfolio Overview
Help
Help
Help
ACS 5000 空冷 – 外形图
2.86 m
使用指南ABB
04
维护保养与故障排除方法
日常维护注意事项
01
02
03
04
保持设备清洁
定期清理设备表面和内部灰尘， 避免杂物堆积影响散热和运行。
检查紧固部件
定期检查设备各部件的紧固情 况，如有松动应及时拧紧。
润滑保养
对设备的滑动部位和轴承进行 定期润滑，确保运行顺畅。
定期检查电气系统
检查电线、电缆、开关等电气 部件是否完好，如有破损应及
常用功能模块介绍
01
文本编辑模块
提供丰富的文本编辑功能，包 括字体、字号、颜色、对齐方 式等设置，支持撤销、重做等
操作。
02
图像处理模块
支持图像的插入、编辑、裁剪、 缩放等功能，可以满足用户对
图像的各种处理需求。
03
表格制作模块
提供多种表格样式和编辑功能， 支持表格的合并、拆分、排序
等操作。
04
幻灯片制作模块
支持幻灯片的创建、编辑和演 示，提供多种幻灯片切换效果
和动画效果。
高级设置选项
自定义快捷键
用户可以根据自己的使用习惯， 自定义各种操作的快捷键。
模板管理
提供多种模板供用户选择，并支 持模板的自定义和保存。
插件扩展
支持插件的扩展和安装，用户可 以通过安装插件来增加软件的功 能。
偏好设置
提供多种偏好设置选项，如界面 风格、语言设置、文件关联等， 方便用户根据自己的需求进行设
优化设备性能
根据实际运行情况，对设备参数进行调 整优化，提高设备性能和稳定性。
03
操作界面及功能介绍
主界面布局及操作说明
01
界面布局
02
操作说明
主界面采用直观、简洁的设计风格，包括菜单栏、工具栏、导航栏和 工作区等部分。
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快速响应 客户设备出现影响设备安全运行的故障后， ABB公司在承诺的 响应时间内，安排专业技术人员远程或赶赴现场进行维修服 务，最短时间内排除设备故障，恢复设备功能。
备件类型 ABB可供选择的备件包括：
一次元器件 －断路器 －电流互感器 －电压互感器 －…
二次元器件 －指示器 －保护继电器 －中间继电器 －…
工具 －专用安装工具 －操作工具 －普通服务手车 －…
如需了解更多备件信息，请登录网址 进行查询。
ABB也能为这些产品提供升级改造服务， 来延长产品使用寿命，以及符合最新的标 准要求。
共同的愿景 ABB与您有着共同的愿景，就是使得设备 在整个生命周期内，安全、可靠的投入运 行。
● ABB专业服务人员进行安装调试，确保 设备良好投入运行。
● ABB规范的运行保障服务及快速响应服 务，确保设备平稳运行。
ABB致力于增强中压开关市场的领导地位，不断创新产品、管 理和业务模式，引导市场发展，促进中压行业和社会进步。 ABB以“先进的技术、可靠的产品、完美的服务”为服务宗 旨，从产品生命周期管理、产品升级改造扩容及产品运行绩效
ABB中压
客户服务热线：400-820-9696, 800-820-9696 备品备件网址： 电子邮箱：dmx@
专业的解决方案 ABB有着一百多年中压开关柜的研究、设 计、制造、服务经验，我们开发了大量的 技术方案来满足用户对电力系统各类可靠 性方面的需求。
ABB是世界上最大的开关柜生产商，拥有 覆盖全球的用户群。在产品的生命周期 内，ABB都能提供全面的服务支持，帮助 ABB的产品以最佳状态，服役于整个生命 周期。
3.2.6.5 智能化电网应用
15
4
产品运行绩效提升
15
4.1 产品诊断
15
4.2 技术咨询
15
4.3 环保服务
15
4.4 远程支持
2 目录 | ABB中压产品
1 服务业务概述
1.1 公司介绍 ABB () 是位居全球500强之列的电力和自动化技 术领域的领导厂商，致力于帮助电力、公共事业和工业用户提 高业绩，同时降低对环境的不良影响。ABB集团业务遍布全球 100多个国家，拥有12万名员工。ABB在中国拥有包括研发、制 造、销售和服务等全方位的业务活动。在中国的1.5万名员工， 在60个不同城市服务于30家本地企业和38个销售与服务分公 司。
ABB电力产品中压业务部在中国有六家企业；厦门ABB开关有限 公司，北京ABB高压开关设备有限公司，厦门ABB电器控制设备 有限公司，厦门ABB输配电自动化有限公司，天津ABB开关有限 公司及广东四会ABB互感器有限公司。其中厦门ABB开关有限公 司及北京ABB高压开关设备有限公司多年蝉联中国电气工业100 强。
ABB中压服务团队拥有两百多位现场经验丰富、专业知识全 面、通过考核并取得服务资质的现场服务工程师。ABB已经在 北京、上海、广州、厦门等全国十多个大中城市设立服务机 构，为当地客户提供快捷、优质的服务。同时，ABB通过客户 满意度调查，及时了解客户的反馈和需求，不断改进、优化服 务，为用户提供更好的服务。
服务专家网络 ABB全球服务机构有一千多位技术专家， 拥有全球统一的服务规程，服务管理体系 确保我们提供最好的服务和安全标准。
全面的服务方案 无论客户有何需求，对于ABB的开关设备 产品我们都能提供全面的服务方案，覆盖 所有的ABB开关设备应用领域。
ABB的所有员工，无论在何岗位，都能利 用ABB先进的技术及管理模式，为您提供 诚挚的服务，确保客户得到最佳的成果。 我们提供的方案都经过深思熟虑，考虑到 包括技术、财务、环境及安全各方面的因 素，最终结果必能是可靠且长效的。
• 安装调试
ABB
• 运行保障
服
• 返厂维修
务
• 备品备件
• 客户培训
• 系统扩容 • 升级改造
• 产品诊断 • 技术咨询 • 环保服务 • 远程支持
ABB中压产品 | 服务业务概述 7
2 产品生命周期管理
本手册内产品生命周期管理特指中压开关设备规划定型，完成 设计生产后，对设备进行安装、调试、运行、检修、报废或更 新的全面管理。
ABB主要产品一览 户内空气绝缘开关柜
Unigear ZS1
户内气体绝缘开关柜
Unigear ZVC
Unigear ZS3.2
Unigear 550
ZX2
ZX0
ZX1.2
ZX1.5-R
环网柜
Safe 40.5kV RMU 4 服务业务概述 | ABB中压产品
Safe-J
Uniswitch
Safe Ring
随着用户要求的不断提高， ABB中压产品服务部门依托ABB全 球资源优势，分享ABB全球服务经验，通过与ABB全球服务网络 的密切合作，ABB可进一步拓宽服务范畴，增加服务内容。本 服务业务手册将为您提供有关服务信息，以备参考，也可根据 特殊要求为用户量身定做解决方案。如需进一步了解详情，请 致电ABB中压产品服务事业部。
ABB 中压产品 服务业务手册
目录
3
1
服务业务概述
3
1.1 公司介绍
6
1.2 服务特点
8
2
产品生命周期管理
8
2.1 安装调试
8
2.2 运行保障
9
2.3 返厂维修
9
2.4 备品备件
10
2.5 客户培训
11
3
产品升级改造、扩容
11
3.1 系统扩容
11
3.2 升级改造
12
3.2.1 开关柜改造
12
3.2.2 环网柜改造
ABB是世界上最大的电力产品供应商，ABB电力产品部门分为高 压业务部、中压业务部和变压器业务部，中压业务部提供1～ 50kV的输配电开关设备、配电自动化产品及服务。
提升三方面，为客户提供贯穿产品生命周期的全方位服务，包 含设备的安装调试，运行保障，返厂维修，备品备件，客户培 训，系统扩容，升级改造，产品诊断，技术咨询，环保服务， 远程支持等服务。ABB的服务贯穿产品生命周期，为身处何地，我们的服务团队24小时 全天候为您提供服务。
产品生命周期管理
客
• 产品生命周期支持
户
• 高可靠性及快速响应
需
• 优化维护保养投入
求
产品升级改造、扩容
• 最新技术的高安全性 • 高性价比的设备延寿 • 功能改进
产品运行绩效提升
• 降低设备运行风险 • 实时数据快速响应 • 提高设备投资效益
12
3.2.3 户外开关改造
12
3.2.4 保护控制改造
12
3.2.5 断路器改造
12
3.2.6 系统改造
13
3.2.6.1 快速灭弧器（UFES）
13
3.2.6.2 发电机出口断路器（GCB）
13
3.2.6.3 快速限流器（Is Limiter）
14
3.2.6.4 快速切换系统（SUE3000）
14
北京 Beijing
天津 Tianjing
北京 ABB 高压开关设备有限公司 天津 ABB 开关有限公司
四会 Sihui
厦门 Xiamen
厦门 ABB 开关有限公司 厦门 ABB 电器控制设备有限公司 厦门 ABB 输配电自动化有限公司
广东四会 ABB 互感器有限公司
ABB中压产品 | 服务业务概述 3
ABB提供的备品备件均为原厂备件，并享有相应的质保期。为 给客户提供最大限度的支持，简化备件的选型和订购，ABB有 不同的备件业务模式予以支持，客户也可以通过ABB的技术支 持来确定所需备件的具体型号。
2.3 返厂维修 ABB对出厂的产品有严格的质量控制流程，有些设备元件需要 经过特殊的仪器以及相关试验后才可以出厂，有些设备必须在 苛刻的环境下才能进行组装。当现场不具备这些条件时，故障 设备必须返厂进行维修。维修完毕后，ABB将按相关的规程， 对此设备进行相应的检测，合格后才发回给客户。
2.1 安装调试 安装调试是产品应用的重要组成部分，它的完成情况直接影响 设备的运行质量。ABB提供中压产品的安装、调试服务业务， 严格按照产品技术要求完成设备的安装与调试。
2.2 运行保障 中压产品完成现场安装、调试工作，投入运行后，将步入关键 的运行阶段。ABB普通的中压产品使用寿命大约为20年，在此 生命周期内，需要对设备进行有效的管理，来确保设备安全、 可靠、高效、经济的运行。ABB提供的运行保障服务，致力于 简化用户设备管理、保持设备良好的工作状况、降低设备非正 常停电时间、减少设备故障概率。ABB的运行保障服务覆盖设 备生命周期整个运行阶段，用户可以根据自身实际情况选择服 务项目，运行保障服务项目有：
定期巡检 ABB定期安排技术人员携带相关的仪器赶到现场配电室，在不 影响系统正常运行的情况下，按照巡检方案内容对中压设备进 行巡检工作。
现场培训 现场培训的目的在于让客户运行人员尽快了解设备结构，熟练 掌握正确使用设备，以及常见的问题如何处理。
技术支持 客户在使用设备过程中，遇到任何相关的技术问题都可以同 ABB技术人员取得联系。依托ABB全球的资源，ABB技术人员将 及时、准确的回复客户问题或处理建议。
快速备件 预约维修服务以及快速响应服务中涉及的物料，由ABB快速提 供，客户无需准备维修备件。
8 产品生命周期管理 | ABB中压产品
2.4 备品备件 备品备件是开关柜安全可靠运行的重要保障，特别是安装于多 年前，有些元器件正逐渐退出市场的电气系统更为重要。ABB 对正在生产的产品和计划停产的产品都可以提供设备的备品备 件保障，ABB在产品的生命周期内都可提供不同类型的备品备 件供应服务，帮助客户从开关设备的投资中获益。