Room_Service
(2) What does his lunch include? (3) What is his room number？
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Role-play
1. Student A: You are a hotel guest and call room service to ask why your breakfast hasn’t been sent up yet. You hung your breakfast doorknob menu at 9:00 p.m. before you went to bed the previous* night.
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Activities
1. Questions about the conversation
Tell the differences between Chinese food and Western food.
2. Listening Practice
Listen to the conversation and answer the following questions. (1) How much should he pay?
Task 1 Handling an Order
Sample conversation
C=Clerk G=Guest G: Hello! Is this room service? C: Yes, sir. May I help you? G: Can I still get something to eat at this time of night? C: Yes, sir. What would you like? G: A sandwich and a hot chocolate. C: What kind of sandwich would you like? We have egg, steak, cheese, ham, salami, tuna, chicken, and club. G: I’ll take the egg. C: White bread or rye? G: White, please. C: Toasted or untoasted? G: Toasted, please. I want to order room service. Room 1008. How long will it take? C: It should be ready in about 20 minutes. 2014-8-30 G: By the way, how do I pay for the food?
Part 4 Room Service
pos （point-of-sale）电子收款机
Mapo Beancurd麻婆豆腐
Pickled vegetables泡菜
Breakfast Menu Doorknob
DND sign
Seasonal fruit platter
fig 无花果
plum 李子
2. Student A,B: You and your friend want to have something light in your room. Call room service for help. Student C: You are a room service attendant. Answer the call and make suggestions.
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Tuna sandwich
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• • • • • • • • • •
Fried Egg 煎荷包蛋 Sunny-side Up 单面煎（蛋黄在上） Sunny-side Down 单面煎（蛋黄在下） Over-easy 双面煎（不熟） Over-hard 双面煎（熟） Boiled Egg 水煮蛋 Soft Boiled Egg 水煮蛋（嫩） Hard Boiled Egg 水煮蛋（老） Scrambled Egg 炒鸡蛋 Omelet 蛋卷（香港等地又叫“腌烈”）
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How would you like your steak? Medium rare 三分熟 Medium 五分熟 Medium well 七分熟 well-done 全熟
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Functional Sentences
1. Can I be of assistance? 2. Li Hong speaking. Can I help you? 3. What would you prefer, Mr. White?
C: We’ll add the cost to your room bill. G: Is there a service charge? C: Yes, there’s a 10% service charge. (Twenty minutes later) C: Room service! G: Come in. C: Shall I place it here? G: Yes. On the table is fine. C: Could you sign here, please? G: Sure. C: If you want breakfast in your room tomorrow morning, can Room Service tonight and place your order. G: OK. Thanks. C: Good night.
Role-play
• Miss Liu wants to have breakfast in her room 1878. Her order is a cup of coffee with sugar, one fried egg, one sandwiches and a glass of chilled apple juice. About 10 minutes later, the waiter sends the breakfast.
Conversation 2
R: Good afternoon, room service. How may I help you? G: I’m in a little bind*. I just found it’s my business associate’s* birthday today, and I’d like to do a little something for him. He’ll be here in about an hour, so I’m pressed for* time. R: What did you have in mind? G: I was wondering if you could arrange to have a small cake brought up to my room. R: I think that could be arranged. We’ll even out a few candles on it for you. G: Great. There’ll be four of us, so we’ll need four plates and forks too. R: Would you like anything else? G: Do they sell birthday cards in the gift shop? R: I’m sure they do, but there likely* isn’t a large selection*. G: That’s fine, I’ll go down and check it out myself. R: Anything else? G: How about bringing a nice bottle of wine too! R: No problem. Could I have your name and room number, please. G: It’s Peter Clinton in Room 708. Thanks a lot.
4. What kind of breakfast would you like?
5. What kind of chicken would you like, grilled or fried? 6. We’ll bring it up right away. 7. The dish will be sent to your room within 15 minutes. 8. Where would you like to put your dish, sir? 9. May I have your signature, sir? 10. Could you please sign your bill, Mr. Smith?
Student B: You are a room service attendant. Answer the call and apologize. Promise to send him breakfast right away.
2. Student A: You are a hotel guest and call room service to order one Chinese breakfast( use the menu to help you). Student B: You are a room service attendant. Answer the call and take the order.
与商务接待有关的英语单词
与商务接待有关的英语单词以下是一些与商务接待有关的英语单词：1. Receptionist：接待员2. Secretary：秘书3. Manager：经理4. Assistant：助理5. Hostess：女主人6. Greeter：接待员7. Waitress：女服务员8. Waiter：男服务员9. Bartender：酒吧招待员10. Valet Parking：代客停车服务11. Business Center：商务中心12. Conference Room：会议室13. Meeting Room：会议室14. VIP Room：贵宾室15. Lobby：大厅16. Restroom：洗手间17. Cafe：咖啡厅18. Restaurant：餐厅19. Bar：酒吧20. Lounge：休息室21. Smoking Area：吸烟区22. Non-Smoking Area：无烟区23. Security Guard：保安员24. Bellboy/Bellhop：行李员25. Concierge：礼宾员26. Room Service：客房服务27. Laundry Service：洗衣服务28. Valet Service：代客洗衣服务29. Fitness Center：健身中心30. Pool/Jacuzzi：游泳池/按摩浴缸31. Beauty Salon：美容美发沙龙32. Spa/Relaxation Center：水疗/放松中心33. Meeting Room Setup：会议室布置34. AV Equipment Rental：视听设备租赁35. Banquet Hall Rental：宴会厅租赁36. Conference T able Rental：会议桌租赁37. Sound System Rental：音响系统租赁38. Screen Rental：投影屏幕租赁39. Stage Rental：舞台租赁40. Tent Rental：帐篷租赁。
酒店英语口语：客房服务日常用语英语
酒店英语口语：客房服务日常用语英语客房服务日常用语 Edited and Illudtrared by the P&TDept .of the Golden Gulf HotelHousekeeping Useful Conversations Recognizing the Guests 迎客入住 Making up Rooms 整理房间 Laundry Service 洗衣服务Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务 Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送走客人 Useful Expressions 日常用语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996.第二 Part Recognizing the Guests 欢迎入住情景：客人走出电梯后，楼层服务员趋前迎候。
要求：面带微笑，站姿文雅，目光亲切，热切温暖地面对客人。
1、早上（下午，晚上）好，先生（女士）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要Welcome to the ......floor , I’m thefloor attendant, 求，请随时吩咐。
just let me know if thereis anything I can do for you. 3、请让我带您到房间去。
送餐服务话术(1)
餐厅送餐服务话术
（送餐服务员按规定的电梯和路线行走，“一长两短”按门铃）
服务员：room service，您好送餐服务。
客人开门后
服务员：您好，X先生/女士（姓氏称呼），您的订餐到了，请问可以送进房间吗？
客人：可以的
服务员：好的，X先生/女士（姓氏称呼），我餐车放在这里可以吗？
客人：可以
服务员：X先生/女士（姓氏称呼），您需要在哪里用餐？
客人：这里吧
服务员：X先生/女士（姓氏称呼），您是现在用餐吗？
客人：是的
按照客人要求摆放菜品及餐具，并适当调整桌上的位置。
按照中餐服务规范完成食品及酒水的服务，如摆餐具、铺餐巾、开瓶等。
揭开餐碟盖，边上菜边介绍菜品
服务员：X先生/女士（姓氏称呼），您点的菜已经齐了，请慢用，请问还有什么可以为您服务？
客人：没有了
服务员：好的，X先生/女士（姓氏称呼），这是您的账单，请过目
客人：好的
服务员：刚您电话订餐是通知是需要现金/支付宝/微信/签单结账的是吗？客人：是的
服务员：X先生/女士（姓氏称呼），请问什么时候可以过来收餐具，或者您用餐结束后可拨打xxx联系我们过来收餐，请问还有什么可以为您服务？
客人：没有了
服务员：X先生/女士（姓氏称呼），祝您用餐愉快，再见
（退后两步后再转身离开，退出房间后，轻轻为客人关上房门。
将客人已签字的账单送总台或将现金送餐饮收银员，并登记送餐时间。
）。
服务人员英语礼貌用语30句
服务人员英语礼貌用语30句1．早晨好。
中午好。
晚上好。
Good morning/afternoon/evening.2．欢迎您光临我们饭店。
Welcome to our Hotel.3．旅游愉快吗？Did you have a nice trip?4．我是接待员/服务员。
I am receptionist. (waiter／waitress)．5．需要我帮忙吗?What can l do for yon?6．请稍等一会儿。
Just a moment, please.7．很高兴为您服务。
I am always at your service8希望您在这里住得愉快。
I hope you will enjoy your stay with us here.9．对不起，给您添麻烦。
I am very sorry to have caused you so much trouble.10.如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything. I can do for you .11．这边请。
This way，please．12. 请走这边。
Would you care to step this way，please?13．不客气。
You are welcome／“Not at all／It“s my pleasure．14.为宾客服务是我们的荣幸。
It“s our pleasure to serve our guests15．您先请。
请跟我来。
After you．Follow me ,please.16．对不起，我马上就过来。
Excuse me，I will be with you in a minute.．17．能告诉我您的姓名吗?May l have your name?18．对不起，止您久等了；Sorry to have kept your waiting.19．您能填一下这张表吗?Would you please fill in this form?20．您如何付账，是现金还是信用卡?How are you going to pay，in cash or by credit card?21．对不起，我能进来吗?Excuse me，may l come in?22. 一直往前走。
酒店英语
芦笋asparagus 竹笋bamboo shoot豆腐bean curd 豆芽bean sprouts 白菜（卷心菜）cabbage 胡萝卜carrot 番茄tomato萝卜 turnip 冬瓜 white gourd 花菜cauliflower 芹菜celery 茄子eggplant 大蒜 garlic 生姜ginger 青椒green pepper 莴笋lettuce 藕lotus root 蘑菇 mushroom 洋葱 onion 豌豆 pea 土豆potato 南瓜 pumpkin 菠菜spinach 芋头 taro 豆苗pea sprouts 木耳 fungus 豆角 French bean 葱 scallion
9、 Can you tell me your room number?您能告诉我您的房号吗？
10、A repairman will come and check it right away.修理工会马上来检查。
11、 Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的。
四、调味品：
黄油 butter 奶酪cheese 奶油cream酱油soy sauce 醋 vinegar 辣椒油 chili sauce 果酱 jam 芥末 mustard 油 oil胡椒 pepper 盐 salt 麻油sesame oil糖 sugar 糖浆 syrup 辣酱油Worcestershire 味精gourmet powder 咖喱 curry红糖 brown sugar
15、 Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事，我会尽快答复您 。
客房送餐服务单词
客房送餐服务单词单词：room service1. 定义与释义1.1词性：名词1.2释义：客房送餐服务，酒店为住客提供将食物或饮品送到客房的服务。
1.3英文释义：A service in a hotel by which food or drink is brought to a guest's room.1.4相关词汇：in - room dining（同义词）、room delivery（近义词）---2. 起源与背景2.1词源：“room”来源于古英语“rūm”，表示空间、房间；“service”源于古法语“servise”，有服务、服役之意。
组合起来表示客房中的服务。
2.2趣闻：在早期的豪华酒店中，客房送餐服务是一种彰显酒店高端性的服务，只有高级套房的客人才有资格享受全面的客房送餐菜单。
---3. 常用搭配与短语3.1短语：(1) room service menu：客房送餐菜单例句：I ordered a steak from the room service menu.翻译：我从客房送餐菜单上点了一份牛排。
(2) room service charge：客房送餐服务费例句：The room service charge was added to my bill.翻译：客房送餐服务费加到我的账单上了。
(3) call room service：呼叫客房送餐服务例句：I'm too tired to go out, so I'll call room service.翻译：我太累了不想出去，所以我要呼叫客房送餐服务。
---4. 实用片段(1) "I'm really hungry but I don't want to go to the restaurant. I think I'll just use room service." He picked up the phone and dialed the number.翻译：“我真的很饿，但我不想去餐厅。
酒店中常用的英文缩写
酒店中常用的英文缩写集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）酒店中常用的英文缩写部门 DEPARTMENT 简称：DEPT职位 POSITION 简称： POS行政办 EXECUTIVE 简称： OFFICE EO财务部 FINANCE DEPARTMENT 简称：FIC会计部 ACCOUNTING 简称：ACCT采购部 PURCHASING DEPARTMENT 简称：PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT 简称：S & M前厅部 FRONT OFFICE DEPARTMENT 简称：F.O (F/O)管家部 HOUSEKEEPING 简称：HSKP洗衣房 LAUNDRY ROOM 简称：LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT 简称： F & B中餐厅 CHINESE RESTAURANT 简称： CHN REST西餐厅 WEST RESTAURANT 简称： WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE 简称：RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT 简称：ENT夜总会 NIGHT CLUB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT 简称： HR 培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部：接待处 RECEPTION 简称： RECP行政楼层 EXECUTIVE FLOOR 简称： E/F询问处 INFORMATION 简称： INFM订房部 RESERVATION 简称：RESV总机房 OPERATOR / TELEPHONE ROOM 简称： OPT 礼宾部 CONCIERGE 简称： CON商务中心 BUSINESS CENTRE 简称： BC大堂副理 ASSISTANT MANAGER 简称： AM车队 TRANSPORTATION 简称：TRA账务处 CASHIER 、 ACCOUNTING 简称： DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER 简称：GM行政助理 ASSISTANT EXECUTIVE MANAGER 简称： AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER 简称： FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER 简称：PURCHASING MGR 市场及销售总监 DIRECTOR OF SALES & MARKETING 简称：DOS 市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING简称：ADOS市场及销售部经理 SALES MANAGER销售员 SALES 简称：SALES前厅经理 FRONT OFFICE MANAGER 简称： FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER 简称：AFOM 大堂副经理 ASSISTANT MANAGER 简称： AM接待员 RECEPTIONIST / RECEPTION简称： CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER 简称： EH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER 简称：AEH 助理管家 ASSISTANT HOUSEKEEPER 简称：AH楼层服务员 ROOM ATTENDANT 简称： ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE 简称： DOFB 行政总厨 EXECUTIVE SOUS 简称：CHEF点心总厨 DIM SUM 简称：CHEF人力资源部经理 HUMAN & RESOURCES MANAGER 、简称： HR MGR总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER 简称：MGR主任 SUPERVISOR 简称：SUP领班 CAPTAIN 简称： CAP秘书 SECRETARY文员 CLERK服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER 简称：EOD 值班经理 DUTY MANAGER 简称：DM酒店常用术语：接待处用语：入住 CHECK – IN 简称： C / I退房 CHECK – OUT 简称： C / O预订 BOOKING 、 RESERVATION 简称：BKG预期抵店 ARRIVAL 、 DUTE IN 简称：ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT 简称：DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类：顾客、宾客 CLIENT 、 GUEST散客 WALK IN W / I 、 FIT团队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST 简称： L / S GST 贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT 简称： TVL AGT自用房 HOUSE USE 简称： H/U公司 COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP 资料 INFORMATION INFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话 CITY CALL分机 EXTENSION EXTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND 天气 WEATHER出租车 TAXI面包车 VEHICLE中巴 COACH报纸 NEWSPAPER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL 简称： SAFE 吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 VALET SERVICE失物招领 LOST AND FOUND早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST 简称：ABF欧陆式早餐 CONTINENTAL BREAKFAST 简称： CBF 东方式早餐 ORIENTAL BREAKFAST OBF午餐 LUNCH LNH晚餐 DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A.R.R 收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 COMPLIMENTARY COMP连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献 Contribution to Trading Profit 简称： CTP总经营利润 Gross Operating Profit 简称：GOP平均每间可卖房间的收入 Revenue Per Available Room简称：RevPAR 收入产生指数 Revenue Generation Index 简称：RGI宾客意见调查系统 Guest Satisfaction Tracking System简称： GSTS 员工满意度调查 Employee Satisfaction Pulse Survey 简称：ESPS 全面质量管理 Total Quality Management 简称：TQM质量评估系统 Quality Evaluation System 简称：QES酒店经营管理系统 Property Management System 简称： PMS(标准经营程序) Standard Operating Procedures 简称：SOP重要公司协议价 (Key Negotiated Rate) 简称：KNR当地"公司协议价 (Local Negotiated Rate) 简称：LNR 合作协议申请 Request for Proposal 简称：RFP散客 Fully Independent Traveler 简称：FIT 综合经营计划 Integrated Business Plan 简称：IBP预订中心的预订系统 Virtual Central Reservation Office 简称： VCRO。
酒店开夜床服务规范
酒店开夜床服务规范TURN-DOWN SERVICE是酒店专业用语,翻译成中文是开夜床服务,它是和ROOM SERVICE同等重要的酒店服务,可以归纳为进房、开灯、拉窗帘、清理杂物、检查、开夜床、整理浴室、离房WHEN:何时做一般可规定每天17:00-21:00。
具体情况可因人、因事不同。
WHOM:给谁做夜床服务报告单上的房态一般可标为V—空房、O—走客房、I—住客房、__ —维修房、R—预抵房、LONG—长住户、H—保留房、DND—请勿打扰、VIP—贵宾、G/I—客人在房间、E__ BD—加床等,不同的房态对应的夜床服务有所不同:V—空房:可以预开5-10间房间的夜床,保证了晚上陆续到店的未预定客人也可以享受无打扰的夜床服务。
I—住客房:一般客人常规夜床服务,重点客人专人夜床服务。
R—预抵房:直接开好夜床欢迎客人的到来。
LONG—长住户:根据酒店与其签订的长住户协议要求具体安排。
DND—请勿打扰:将服务通知单(开床卡片)从门下塞入,并在工作表上登记,同时随时关注该房间的房态。
VIP—贵宾:升级夜床服务标准,专人夜床服务,在细节方面予以个性化以体现接待规格和服务水准。
G/I—客人在房间:拨打工作电话或敲门,询问客人可否即刻当面进行夜床服务。
征得同意后方可进行。
WHO:谁去做大多数的酒店在进行客房服务员早、中、晚班的排班时采用循环排班,每个晚上服务员的工作量大致为50-60个房间,每个房间一般为1个服务员独立完成或2个服务员共同完成夜床服务。
或者,在酒店里专门配备夜床服务员,每天的夜床服务固定由数个年纪大的服务员或刚毕业的实习生担当。
因为夜床服务的提供,其本质还是简单的。
或者,直接公开招聘夜床服务员,招聘来的夜床服务员经过基本培训及考核,确认符合要求后便可以上岗服务了。
WHAT:做什么在进入房间前,根据住客情况简表和实际住房情况,确定开夜床路线,做好相应准备工作,如检查工作车上的客用易耗品及工具是否齐全、准备好各类表格及VIP特殊用品等。
实用酒店英语(第三版)客房服务
Dialogue 3 Room Service 客房送餐服务
1. Daily Service 日常服务用语 May I come in? 我可以进来吗? I’m sorry to disturb you. 不好意思打扰您了。 I’m sorry to disturb you. May I clean the room, sir? 对不起打扰您了，先生，我来打扫一下房间
J=Jane (Housemaid) S=Stephen Nobel (Guest)
J: (Knocking three times) Turn-down service, may I come in? S: Come in, please. But I’m waiting for my friends to a nightclub.__C_o_u_l_d_y_o_u__co_m__e__b_a_ck__la_t_e_r__?（你等 一下再来，好吗？） J: Certainly, sir, but it is 10 o’clock, and I go off at 11 p.m. _W__o_u_l_d_i_t _b_e_c_o_n_v_e_n_i_e_n_t _if_I_r_e_t_u_rn__a_t_h_a_lf_p_a_s_t_t_e_n____.（如果您愿意，我10点半再来吧。） S: Well, I don’t know... They are a little late. J: Don’t worry. __P_u_t_o_u_t__a_“_D_N_D__”_s_ig_n_,_a_n_d__if_I_s_e_e_i_t._I_w__o_n_’t_k_n_o_c_k__a_g_a_in___.（您可以把“请勿打扰” 的牌子挂出去，我看见后就不会来敲门的。） S: Then nobody will make up my room. J: Oh, I don’t think so, sir. If you don’t remove the sign when I leave, _I_w__il_l _le_t_t_h_e_o_v_e_r_n_ig_h_t__st_a_ff__to__m_a_k_e__u_p_y_o_u_r_r_o_o_m_______.（我会让值夜班的服务员来帮您整理的。） I wish you a good night. S: Thanks. Good night.
酒店行业英文专业术语
酒店行业英文专业术语1. Accommodation - 住宿，提供的给予睡觉休息的场所。
2. Adjoining Room –相邻房间3.Advanced Deposit –订金，客人为了预定房间而提前支付给酒店一笔直按金。
4. Amenities - 设施5.Cancellation - 客人取消订房6. Banquet - 宴会7.Advance Payment - 预付金/押金，按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式。
8. Bed and breakfast (B&B) - 早餐及住宿9. Bellboy - 行李员10. Booking - 预订11. Buffet - 自助餐12. Check-in - 办理入住手续13. Check-out - 办理退房手续14. Complimentary - 提供给某个客人的不需要收费的房间15. Concierge - 礼宾员16. Conference room - 会议室17. Customer service - 客户服务18. Deluxe - 高级豪华19. Double room - 双人间20. Doorman - 酒店门童21. Executive suite - 行政套房22. Front desk - 前台23. Full board - 全包24. Housekeeping - 客房服务25. Guest - 客人26. Gym - 健身房27. Hospitality - 款待28. Hostel - 青年旅社29. Hotelier - 酒店业者30. Housekeeper - 客房服务员31. In-room dining - 客房送餐32. Key card - 门卡33. Laundry - 洗衣房34. Linen - 床品35. Lobby - 大堂36. Mini-bar - 迷你酒吧37. Maid - 女仆38. Meeting room - 会议室39. No-show - 未到者40. Occupancy - 入住率41. Online booking - 网上预订42. Package - 套餐43. Porter - 行李搬运工44. Rate - 房价45. Receptionist - 前台接待员46. Reservation - 预订47. Restaurant - 餐厅48. Room service - 客房服务49. Suite - 套房50. Tip - 小费51. Valet parking - 代客泊车52. All-inclusive - 一切包括53. Arrivals - 到达/到店54. Average Room Rate - 平均房价55. Attractions - 景点56. Boutique hotel - 精品酒店57. Business center - 商务中心58. Concierge desk - 礼宾台59. Departures - 离开60. Destination - 目的地61. Front office - 前台办公室62. Full-service hotel - 全服务酒店63. Group booking - 团队预订64. Hospitality industry - 酒店业65. Housekeeping supervisor - 客房部主管66. Inn - 小旅馆67. Late check-out - 延迟退房68. Lounge - 休息室69. Loyalty program - 忠诚度计划70. Luxury hotel - 豪华酒店71. Meeting planner - 会议策划者72. Motel - 汽车旅馆73. Night audit - 夜审74. Occupancy rate - 入住率75. Online travel agency (OTA) - 网络旅行社76. Overbooking - 超售77. Pillow menu - 枕头菜单78. Reception - 接待处79. Resort - 度假村80. Revenue management - 收益管理81. Room rate - 房价82. Sales manager - 销售经理83. Self-catering - 自助式84. Single room - 单人间85. Spa - 水疗中心86. Staff - 员工87. Standard room - 标准间88. Staycation - 居家度假89. Turndown service - 晚间整理服务90. Upsell - 升级销售91. Vacation rental - 度假租赁92. Wi-Fi - 无线上网93. Butler - 男管家94. Conference center - 会议中心95. Reservation agent - 预订代理人96. Front-of-house - 前台部门97. Revenue per available room (RevPAR) - 每间可用客房收入98. Housekeeping cart - 打扫房间的推车99. Room occupancy - 房间占用率100. Reservations manager - 预订经理101. Concierge services - 门房服务102. Housekeeping department - 客房部门103. Room inventory - 房型库存104. Room service attendant - 客房服务员105. Guest satisfaction - 客人满意度106. Hospitality management - 酒店管理。