旅游饭店英语等年级考试初级试题
饭店英语考试真题试卷
饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。
（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。
（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。
旅游饭店英语考试大纲初级,中级
北京市旅游饭店英语等级考试大纲北京市旅游局岗位职务培训指导委员会编前言为促进北京地区旅游饭店业服务质量及饭店从业人员整体素质的不断提高，特别是为尽快提高饭店从业人员的英语水平，北京市旅游局岗位职务培训指导委员会自1995年开始在北京地区举行“北京市旅游饭店英语等级考试”（以下简称“饭店英语等级考试”）。
饭店英语等级考试对于鼓励饭店员工学英语、说英语起到了很大的推动作用，受到了饭店企业及其员工的高度重视。
饭店英语等级证书已经成为饭店录用、考核员工的重要参考依据，成为一线员工上岗的必要条件。
新的《北京市旅游饭店英语等级考试大纲》采用简洁通俗的语言，对本考试的初、中、高三个级别的标准进行了重新定义，并进一步明确了各级别考试的考核范围和语言难度，力求使该考试符合目前北京地区饭店各岗位工作对英语的需要。
本考试特别注重对考生语言交际能力的考查，从而使其真正起到督促、鼓励饭店从业人员学习英语、使用英语的作用。
考试形式方面也有所变化，新的考试引入了先进的考试手段——计算机考试，希望通过人机对话的形式避免考试中的主观因素，以实现考试的实时化和客观化，从而可以为希望参加该考试的人员创造更便捷的考试途径。
新《大纲》的采用必将对北京饭店业员工的英语学习起到积极的推动作用。
一、考试的目的与意义北京市旅游饭店英语等级考试的目的是为了尽快提高北京市饭店从业人员的整体英语水平，改善北京地区星级饭店的整体服务质量，进而加快与国际饭店业服务惯例接轨。
北京市旅游饭店英语等级考试为考核、评估饭店从业人员的英语能力提供了统一的标准，对调动饭店从业人员学习英语的积极性以及对饭店人力资源的开发、合理配置、管理和培训具有重要指导意义。
二、考试的性质北京市旅游饭店英语等级考试属于行业性英语语言能力测试，重点考查饭店从业人员以及即将从事饭店服务职业的人员在饭店业务工作中运用英语的能力及相关英语语言知识。
本考试分为初、中、高三个等级，每个等级对听说读写四个方面的能力考查侧重点有所不同。
饭店英语考试题及答案
饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。
饭店英语考试A卷
《旅游专业英语》试题（A 卷）
开卷（ ） 闭卷（ √） 适用专业年级： 2006 级旅游管理普本 1、2 班及旅游职教
姓名
总 分 阅 卷 人 核 分 人 得 分 题 号 题 分 一
学号
二 三
专业
四 五 六
班级
七 八 九 十
本试题一共六道大题，共六页，满分 100 分。考试时间 120 分钟。
注：1.答题前，请准确、清楚地填各项，涂改及模糊不清者、试卷作废。 1.答题前 请准确、清楚地填各项，涂改及模糊不清者、试卷作废。 答题前，
任课教师：吴虹 《旅游专业英语》试卷（A 卷） 第3页
系（教研室）主任签字：
A卷
Answer
Sheet
Part I 请听下面的对话，选择正确答案。 一．请听下面的对话，选择正确答案。 1-5 请听下面的两个对话，把空白处补充出来。 二．请听下面的两个对话，把空白处补充出来。 1 2 3 4 5 6 7 8 9 10 请听下面的两段段话，判断下列说法是否正确。 三. 请听下面的两段段话，判断下列说法是否正确。 1-5 6-10 Part II 1. 2. 4. 5. 7. 8. 9. Part III 1. 2. 3. 4. 5. 6. Part IV
任课教师：吴虹 《旅游专业英语》试卷（A 卷） 第2页 系（教研室）主任签字：
A卷
Part IV 撰写确认函 (6 Points) 假设你是成都假日酒店宴会部的销售经理王明，请您给张先生写一封确认函，确认张先生 女儿婚宴的细节（婚宴定于三月六日星期六两点举行，有 100 人参加婚礼。张先生愿意要 10 人一桌的婚宴套餐，每客 60 元。酒店希望收到 10%的定金） 。
2．试卷若有雷同以零分计。 试卷若有雷同以零分计。
旅游专业课饭店英语统考试卷22
2010～2011学年度（ ）××期X 试题学校： 姓名： 班级： 考号：旅游专业课《饭店英语》试卷2一、词汇选择（每小题2分，共20分。
请选出下列专业词汇的正确翻译形式，并将序号填在题后的括号里）。
1.缝补（ ） A. mend B.repair C.sew D.refer 2.人力资源部门（ ） A. The housekeeping Dept. B.Human Resource Dept. C. Sales and Marketing Dept. D.Engineering Dept. 3.鸡尾酒（ ） A.cocktail B.coffee C.coca-cola D.soft drink 4.合资饭店（ ） A.state-owned B.joint-venture hotel C.tertiary industry D.foreign-funded hotel 5.酒吧调酒师（ ） A.barmaid B.barman C.bartender D.bar win master 6.酒水单（ ） A.Red wine B.white wine C.wine list D.spirit list 7.红茶（ ） A.red tea B.green tea C.Black tea D.light tea 8.客房送餐服务（ ） A.Room service B.room center C.meal service D.food service 9.旅游胜地饭店（ ） A.Resort B.Convention hotel C.Tourist hotel D.State guesthouse 10.前台部门（ ） A.the front desk B.the reception desk C.the Front Office D."the Front of the House"Dept 二、判断题（每小题1分，共10分，正确的在题后括号里填上"T ”，错误的填上“F ”） 1.A higher salary is always the most important reason for a person to change his job.( ) 2.The foreign exchange rate fluctuates every week.( ) 3.All the lien in the vacant(空的） guestroom must be replace everyday.( ) 4.There is a salary increase based on one's job performence and education background.( ) 5.Tea,wine and coffee have no directions with the traditional Chinese culture.( )6.A walk-in guest is a customer who comes on foot.( )7.An operator is usually a man working at the general switchboard.( )8.It make no different for guest to check out in the morning or in the afternoon.( ) 9.The Room Center is a part of the Housekeeping Department.( ) 10.Housekeeping Department is usually the largest department in a hotel.( ) 二、选词填空（每小题2分，共20分。
旅游饭店英语等年级考试初级试题定稿版
旅游饭店英语等年级考试初级试题精编W O R D版IBM system office room 【A0816H-A0912AAAHH-GX8Q8-GNTHHJ8】旅游饭店英语等级测试（初级）一、听力理解1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）（1）hotelA.车站B.餐厅C.旅游D.饭店（2）Single roomA.单人房B.双人房C.双人对床房D. 套房（3）front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) BaggageA.背包B.书包C.钱包D.行李（5）internetA.互联网B.网吧C.网线D.网页（6）babysitterA.洗衣工B.计时保姆C.客人D.管家（7）brandyA.伏特加B.威士忌C.金酒D.白兰地（8）AirlineA.航班B.天气C.排队D.航线（9）orderA.点菜B.命令C.帮助D.需要（10）provideA.规定B.提供C.给予D.准备2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）（1）Where is the washroomA.前台在哪里B.商店在哪里C.可以为我叫出租车吗D.洗手间在哪里(2) What kind of room do you prefer?A.您有预定吗B.您想要什么酒水C.您想要什么房型D.请告诉我您的房间号码（3）May I see your passport?A.您能在这签名吗B.我可以带您去您的房间吗C.有什么需要帮忙的吗D.可以看一下您的护照吗（4）I’ ll pick up you laundry right now?A.我们马上就派人去修。
B.我马上就去您的房间。
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
（5）Are you ready to order?A.您准备好点餐了吗B.早餐几分钟后就会送到您的房间去。
C.您还要点什么D.您还有其他命令吗（6）We provide fax and internet service.A.我们提供寄信服务。
旅游饭店服务技能大赛服务英语题库
旅游饭店服务技能大赛服务英语题库1. What is the importance of customer service in the hospitality industry?2. How would you handle a situation where a guest is complaining about the quality of their room?3. What steps do you take to ensure guest satisfaction during their stay?4. How do you prioritize tasks when serving multiple guests at once?5. What is your approach to handling difficult or demanding guests?6. How do you handle a situation where a guest has a special request or preference?7. Describe a time when you had to go above and beyond to meet a guest's needs.8. How do you handle a situation where a guest is dissatisfied witha meal at the restaurant?9. How do you handle a situation where a guest has lost their belongings in the hotel?10. What strategies do you use to upsell hotel services or amenities to guests?11. How do you handle a situation where a guest is being disruptive or disturbing other guests?12. Describe a time when you had to resolve a conflict between two guests?13. How do you ensure that you are providing personalized service to each guest?14. How do you handle a situation where a guest is requesting a refund for their stay?15. What steps do you take to ensure the safety and security of guests at the hotel?16. How do you handle a situation where a guest has encountered a maintenance issue in their room?17. How would you handle a situation where a guest is asking for recommendations for local attractions or activities?18. Describe a time when you had to handle a difficult or stressful situation at the front desk?19. How do you handle a situation where a guest is requesting a late check-out?20. What steps do you take to build rapport and establish a connection with guests?当人们面临一项艰巨的任务或面临困境时，往往需要坚定的意志去克服困难和逆境。
旅游饭店英语初级试题
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译句子（每题2分）
此部分共有10题，每题一个单句（陈述句或问句），听两遍，然 后从4个选项中选择一个正确的句子翻译 。
3. 您一共消费了918美元 您的账单总费用是980美元 您一共消费了908美元 您需要付我900美元
1秒后播放 2 3 4 5 第一遍 第二遍
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译句子（每题2分）
此部分共有10题，每题一个单句（陈述句或问句），听两遍，然 后从4个选项中选择一个正确的句子翻译 。
4. 请在7点半左右叫醒我好吗 7点的时候有人给我打电话吗 我想定个7点钟左右的叫醒服务 我想在 7点的时候用一下电话行吗
旅游饭店英语等级考试
(初级)
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译 单词 （每题1分）
此部分共有10题，每题一个单词，听两遍，然后从4个选项中选 择一个正确的单词翻译。
1. 挎包 钱包 手提包 背包
1秒后播放 2 3 4 5 第一遍 第二遍
第一部分：听力理解
1秒后播放 2 3 4 5 第一遍 第二遍
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译句子（每题2分）
此部分共有10题，每题一个单句（陈述句或问句），听两遍，然 后从4个选项中选择一个正确的句子翻译 。
6. 对不起，电话占线 对不起，没有人接听 对不起，他现在不在 对不起，我们确实弄错了
4. 旅行 旅行者 旅行支票 旅行社
1秒后播放 2 3 4 5 第一遍 第二遍
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旅游饭店英语等年级考
试初级试题
This model paper was revised by LINDA on December 15, 2012.
旅游饭店英语等级测试（初级）
一、听力理解
1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）
（1）hotel
A.车站
B.餐厅
C.旅游
D.饭店
（2）Single room
A.单人房
B.双人房
C.双人对床房
D. 套房
（3）front office
A.康乐中心
B.客房部
C.餐饮部
D.前厅部
(4) Baggage
A.背包
B.书包
C.钱包
D.行李
（5）internet
A.互联网
B.网吧
C.网线
D.网页
（6）babysitter
A.洗衣工
B.计时保姆
C.客人
D.管家
（7）brandy
A.伏特加
B.威士忌
C.金酒
D.白兰地
（8）Airline
A.航班
B.天气
C.排队
D.航线
（9）order
A.点菜
B.命令
C.帮助
D.需要
（10）provide
A.规定
B.提供
C.给予
D.准备
2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）
（1）Where is the washroom
A.前台在哪里
B.商店在哪里
C.可以为我叫出租车吗
D.洗手间在哪里
(2) What kind of room do you prefer?
A.您有预定吗
B.您想要什么酒水
C.您想要什么房型
D.请告诉我您的房间号码
（3）May I see your passport?
A.您能在这签名吗
B.我可以带您去您的房间吗
C.有什么需要帮忙的吗
D.可以看一下您的护照吗
（4）I’ ll pick up you laundry right now?
A.我们马上就派人去修。
B.我马上就去您的房间。
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
（5）Are you ready to order?
A.您准备好点餐了吗
B.早餐几分钟后就会送到您的房间去。
C.您还要点什么
D.您还有其他命令吗
（6）We provide fax and internet service.
A.我们提供寄信服务。
B.我们提供打印服务
C.我们提供传真和网络服务
D.我们提供衣物快洗服务。
（7）I’ m sorry to keep you waiting.
A.真的很抱歉
B.抱歉让您久等了。
C 我马上为您处理。
.D.我保证以后不会出现这种情况。
（8）We have several conference rooms for you to choose from.
A.我们可以为您提供会展服务。
B.我们有多种房型供您选择。
C.我们有很好的康乐中心。
D.我们这有多个会议室供您选择。
（9）This is your wake up call.
A.准备好了吗
B.您现在点菜吗
C.这是您的叫早电话。
D.这是您的电话。
（10）The breakfast will be sent to your room in a few minutes.
A.我们会马上给您做早餐。
B.早餐几分钟后就会送到您的房间去。
C.您的房间需要什么吗
D.早餐一分钟后就好。
3.听英语单句选择正确应答语（每题2分，共计20分，每道小题后有3秒钟作答时间）
（1）Coffee or tea
A. Coffee, please.
B. Thank you very much.
C. Yes, please.
D. Not at all.
(2) Thank you very much.
A. Yes.
B. Thank you very much.
C. My pleasure.
D. Not much.
(3) How long will you stay here?
A. 5 meters.
B. 5 nights.
C. I want to reserve a suite.
D. A single room, please.
(4) I have a reservation in your hotel. I'd like to check in.
A. When
B. Sorry, but not now.
C. Welcome to our bar.
D. May I have your name and telephone number?
(5) There is something wrong with the toilet in my room. I am in room 1203.
A. Ok, thank you.
B. Yes, please.
C. Sorry for the trouble. I’ll send someone to repair it.
D. Is that all?
(6) Where can I have my pants cleaned?
A. Thank you.
B. We have laundry. I'll pick up your laundry right now.
C. This is laundry service.
D. This is the laundry list.
(7) Can you put me through to Mr. Chen in room 3205?
A. Thank you.
B. This is your wake-up call.
C. Certainly. I'll do it for you.
D. Is this your room?
(8) I want something hot and spicy.
A. How about continental breakfast
B. Why not try Mapo tofu
C. Anything else
D. Would you like a cup of coffee?
(9) I'd like 10 copies of this article. How much do I owe you?
A. Yes, please.
B. The total comes to RMB55.
C. Five, please.
D. No, thanks
(10) Excuse me, which is the way to the bar?
A. It's over there next to the dining hall.
B. Where to
C. When do you leave
D. Ok, just a moment, please.
二、口语测试
1.听中文翻译单词 (每题2分,共计10分)
（1）前台
（2）房间号
（3）护照
（4）行李员
（5）送餐服务
2.听中文翻译句子 (每题4分,共计20分)
(1) 很荣幸您能光临我们酒店
(2) 现在可以为您打扫房间吗
(3) 请问您共有几位用餐?
(4) 我现在可以带您去您的房间吗?
(5) 可以告诉我您的姓名和房间号吗？
3.回答简单问题
（1） What is the date today
（2） Would you please introduce your hotel?
(3) When the guest leave hotel, how will you farewell?
(4) Say something about yourself.
(5) Would you recommend some local specialties to the guest?。