《民航服务英语》最新版教学课件Unit 4 The Customs
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《民航服务英语》课件
中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
《民航空乘英语》课件
Oral Skills Training
Teach students how to engage in effective oral communication, including skills such as questioning, answering, requesting, and rejecting.
Utilizing videos, podcasts, and interactive exercises to engage learners
Providing regular feedback and assessments to monitor progress
02
Basic English language for flight attendants
04
Flight Attendant English Reading and Writing
Compensation strategies
Predicting the main idea
Predicting the main idea is an effective reading strategy that helps students understand the overall content of a text It involves making predictions about what the text will be about based on the title, headings, and other issues
Dialogue for medical emergencies
03
Assist medical personnel on board and provide necessary information to ensure the safety of passengers
Teach students how to engage in effective oral communication, including skills such as questioning, answering, requesting, and rejecting.
Utilizing videos, podcasts, and interactive exercises to engage learners
Providing regular feedback and assessments to monitor progress
02
Basic English language for flight attendants
04
Flight Attendant English Reading and Writing
Compensation strategies
Predicting the main idea
Predicting the main idea is an effective reading strategy that helps students understand the overall content of a text It involves making predictions about what the text will be about based on the title, headings, and other issues
Dialogue for medical emergencies
03
Assist medical personnel on board and provide necessary information to ensure the safety of passengers
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
民航客舱服务实用英语-Unit-4 Beforce Take-off 1
4
wrong seat.
5 A passenger wants to take another seat.
A passenger wants 6 to upgrade.
Exercises
A passenger's seat number is 6A. How can the cabin attendant help him find his seat?
英汉互译
空闲的座位 flight attendant seat headrest （座位的）靠手，扶手 乘客座位 cockpit crew seat 座椅靠背
1
Dialogue 1
Please go down this aisle. Your seat is on the right.
T舱为普通舱55折， X舱为普通舱50折（含学生、长者（年满55周岁的中国大陆 公民）），
U舱为普通舱45折， E舱为普通舱40折， W舱为普通舱35折， R舱为普通舱30折， O舱为普通舱25折， Z舱为代码共享留座专用舱， V舱为常旅客专用舱（国航知音卡旅客订座）， G舱为普通舱免折和常旅客免票
Announcements
Flight information Recheck Boarding Pass Recheck
Supplementary Reading
Questions: What kinds of seats are provided for both
passengers and crew?
飞机舱位
飞机舱主要分为头等舱、 商务舱、 经济舱。 通常价格以头等舱最高，其 次商务舱，最低为经济舱。
飞机安排座位时是分舱位的，而不同的舱位对应的机票折扣不同，价格不 同所得到的服务也不一样。平时订机票航空公司也会有不同的舱位。
Unit 4
Part Ⅰ Dialogues
Unit 4 SecБайду номын сангаасrity Inspection —— Part A
Dialogue 3
SI: Good morning, madam. PAX: Good morning, sir. SI: Have your passport and boarding pass out please. PAX: Here you are, sir. (The inspector checks the passport and boarding pass then gives them back to the madam. ) SI: Madam, please put your carry-on luggage on the belt, remove your shoes, and walk
powders? Can I carry them with me on board? SI: Yes, madam, you can bring them with you, those solid beauty products are not subject
to the rules3 and can be carried in your hand luggage. PAX: Okay. I’ll dispose of the excess amount. SI: Madam, checking is done, thank you for your cooperation. Please take all your things
Part Ⅰ Dialogues
Unit 4 Security Inspection —— Part A
《民航服务英语》最新版教学课件Unit 4 The Customs
Activity 3 Task B
B:去哪里缴税？ B:Where to pay the tax? A:缴税请往那边走。 A:It's over there. B: 所有手续都办完了，是吗？ B:Is that all for customs formalities?[fɔ'mæləti]n. 正式手续 A: 是的，您可以进去了。 A:That's all.Go ahead, please. B:谢谢，再见！ B:Thank you,bye! A: 再见！ A:Bye!
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
图片里一共有两名海关人员和一名乘客。因为今天当班，海 关工作人员身着制服。在检查完旅客的护照和申报单后，海 关人员要求旅客准备好手提行李以便检查并开包。他们询问 旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属 于应纳税物品。工作人员耐心地向旅客解释海关规定并告知 他应该走红色通道因为他有一个相机需要申报。
民航情景英语最新版教学课件Unit4
● Do NOT use your cell phone or cameras in the immigration area. Cell phone calls are not allowed in this area and could be subject to confiscation. It is a good practice to avoid using any electronics in the immigration and inspection area. ● Stay relaxed. As long as you are honest and pay attention to instructions, there will be nothing to worry about. Steps of the Immigration Process 1.Review Travel Documents
Setting
It is 16:00 pm. on Tuesday. William, a clerk, is at the immigration desk to make inspection to passengers.
2.Questions Officials will likely ask you questions (as deemed necessary by the process or official). Typical questions: ● What is the nature of your visit? How long are you staying? Where will you be staying? ● Some countries require fingerprints and/or photos of every individual entering the the country. Officials will take fingerprints or photos if required. ● Official will stamp your passport once you are approved and granted admission. ● Officials can specify your period of authorized stay in case of non-immigrant visitors (this will depend on visa rules/tourist stay policies). 3.Second-Level Inspection
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B: 好的。
B:All right.
A: 您有需要申报的物品吗？
A:Have you got anything to declare?
B:贵国规定需要申报什么？
B:What should be declared in this country?
Activity 3 Task B
A: 申报单上红框内所列物品必须申报。此外，凡不是您自用的物品， 如礼品，也要申报。
agree
with
字1.Ianation agree关s w键it字h
the
facts
of
the
situation.
3.London does not agree with me; I like Paris better.
Activity3 Task A Related Picture
Annoucement
IMMIGRATION/CUSTOMS/QUARANTINE FORMS ARE NOT AVAILABLE ON BOARD
Ladies and gentlemen, As ____ (country/region) Immigration forms/ Customs forms/ Quarantine forms are not available on this flight, please get the forms at the relevant counter after arriving at the terminal building. Thank you!
Three
1. passing through 2. those are gifts for my friends 3. liquor or cigarettes 4. declaration card to the officer
Find answers in Listening
What questions would customs officer usually
2. When a passenger has nothing to declare,which channel should he go through?The green channel or the red channel? As a passenger has nothing to declare, he goes through the green channel.
vt. 宣布，报关 n. 文件，公文 adj. 应纳税的；应征税的 n. 文章；物品； n. 违禁品；走私货；
n. 届期 n. 航空站；终点站 n. 视察；检查 adv. 的确；实在 adj. 最初的， n. 原件； n. 通道；频道 n. 正式手续
1 Words
declaration identity dispose resident distribute
Unit 4 The Customs at the Airport
目录/Contents
Words
Listening
02
01 Disscussion 03
Anounncement
04
05
Related picutre
1 Words
declare document dutiable article contraband expiration terminal inspection indeed original channel formality
Keys to Listening
One
Two
1. May I see your passport 2. purpose of your visit 3. Sightseeing 4.Anything to declare 5.Do you have any contraband with you
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
B:我带了一台电脑和一些香烟，是自用的。
B:I have a computer and some cigarettes for my own use.
A: 请打开包让我检查一下。这么多包烟！已经超过我们的免税数量了， 您需要缴税。
A:Please open your case and let me check.Oh,so many packets of cigarettes! That's more than we can allow you free. You have to pay the duty.
[deklə'reɪʃ(ə)n]
n. 申报；宣布
[aɪ,dentɪfɪ'keɪʃ(ə)n] n. 识别；身份证
[dɪ'spəʊz]
v. 处理；处置
[ˈrɛzɪdənt]
n. 居民
[dɪ'strɪbjuːt; 'dɪstrɪbjuːt] v.分配；散布
Activity 1 Task A Discussion Discuss these questions.
region ['riːdʒ(ə)n] n. 地区； relevant [ˈreləvənt] adj. 相关的
Annoucement
QUARANTINE
Ladies and gentlemen, According to the quarantine regulations of ________ （country/region）, fresh fruit, flowers, meat, dairy or any other plant or animal products are not allowed to be brought into ________（country/region）. If you have onboard any of these products, please dispose of it before arrival.
1.Have you got anything to declare 2.Fill in this customs 3.I don't know how to fill it 4. number of pieces 5.If you have more than ten thousand dollars 6. name, nationality, passport number
Activity 1 TaskB Pair Work
What questions will the customs officer ask?
a.Do you have any contraband in your luggage? b.Are you carrying any articles on behalf of others? c.Have you got anything such as foods,fruits,vegetables and pets? d.What's the purpose of your visit? e.How long will you stay in ...? f.May I see your passport,please?
1. What’s the responsibility of customs officer?
To supervise and administer import and export goods, passenger luggage and postal articles; To impose tariffs and other taxes;To prevent and counter smuggling.
3. Suppose a passenger refuses to pay duty on certain stuff,how will the customs deal with such a problem? The customs will just have to confiscate it.
图片里一共有两名海关人员和一名乘客。因为今天当班，海 关工作人员身着制服。在检查完旅客的护照和申报单后，海 关人员要求旅客准备好手提行李以便检查并开包。他们询问 旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属 于应纳税物品。工作人员耐心地向旅客解释海关规定并告知 他应该走红色通道因为他有一个相机需要申报。
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
ask?
What should be filled in a declararion form?
Expressions in practice
see off
1. I am to see off Mr Brown this afternoon. 今天下午我要为布朗先生送行. 2.Can you wait for me while I see off my friend? 我送我的朋友的时候你能等我一会儿吗？
B:All right.
A: 您有需要申报的物品吗？
A:Have you got anything to declare?
B:贵国规定需要申报什么？
B:What should be declared in this country?
Activity 3 Task B
A: 申报单上红框内所列物品必须申报。此外，凡不是您自用的物品， 如礼品，也要申报。
agree
with
字1.Ianation agree关s w键it字h
the
facts
of
the
situation.
3.London does not agree with me; I like Paris better.
Activity3 Task A Related Picture
Annoucement
IMMIGRATION/CUSTOMS/QUARANTINE FORMS ARE NOT AVAILABLE ON BOARD
Ladies and gentlemen, As ____ (country/region) Immigration forms/ Customs forms/ Quarantine forms are not available on this flight, please get the forms at the relevant counter after arriving at the terminal building. Thank you!
Three
1. passing through 2. those are gifts for my friends 3. liquor or cigarettes 4. declaration card to the officer
Find answers in Listening
What questions would customs officer usually
2. When a passenger has nothing to declare,which channel should he go through?The green channel or the red channel? As a passenger has nothing to declare, he goes through the green channel.
vt. 宣布，报关 n. 文件，公文 adj. 应纳税的；应征税的 n. 文章；物品； n. 违禁品；走私货；
n. 届期 n. 航空站；终点站 n. 视察；检查 adv. 的确；实在 adj. 最初的， n. 原件； n. 通道；频道 n. 正式手续
1 Words
declaration identity dispose resident distribute
Unit 4 The Customs at the Airport
目录/Contents
Words
Listening
02
01 Disscussion 03
Anounncement
04
05
Related picutre
1 Words
declare document dutiable article contraband expiration terminal inspection indeed original channel formality
Keys to Listening
One
Two
1. May I see your passport 2. purpose of your visit 3. Sightseeing 4.Anything to declare 5.Do you have any contraband with you
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
B:我带了一台电脑和一些香烟，是自用的。
B:I have a computer and some cigarettes for my own use.
A: 请打开包让我检查一下。这么多包烟！已经超过我们的免税数量了， 您需要缴税。
A:Please open your case and let me check.Oh,so many packets of cigarettes! That's more than we can allow you free. You have to pay the duty.
[deklə'reɪʃ(ə)n]
n. 申报；宣布
[aɪ,dentɪfɪ'keɪʃ(ə)n] n. 识别；身份证
[dɪ'spəʊz]
v. 处理；处置
[ˈrɛzɪdənt]
n. 居民
[dɪ'strɪbjuːt; 'dɪstrɪbjuːt] v.分配；散布
Activity 1 Task A Discussion Discuss these questions.
region ['riːdʒ(ə)n] n. 地区； relevant [ˈreləvənt] adj. 相关的
Annoucement
QUARANTINE
Ladies and gentlemen, According to the quarantine regulations of ________ （country/region）, fresh fruit, flowers, meat, dairy or any other plant or animal products are not allowed to be brought into ________（country/region）. If you have onboard any of these products, please dispose of it before arrival.
1.Have you got anything to declare 2.Fill in this customs 3.I don't know how to fill it 4. number of pieces 5.If you have more than ten thousand dollars 6. name, nationality, passport number
Activity 1 TaskB Pair Work
What questions will the customs officer ask?
a.Do you have any contraband in your luggage? b.Are you carrying any articles on behalf of others? c.Have you got anything such as foods,fruits,vegetables and pets? d.What's the purpose of your visit? e.How long will you stay in ...? f.May I see your passport,please?
1. What’s the responsibility of customs officer?
To supervise and administer import and export goods, passenger luggage and postal articles; To impose tariffs and other taxes;To prevent and counter smuggling.
3. Suppose a passenger refuses to pay duty on certain stuff,how will the customs deal with such a problem? The customs will just have to confiscate it.
图片里一共有两名海关人员和一名乘客。因为今天当班，海 关工作人员身着制服。在检查完旅客的护照和申报单后，海 关人员要求旅客准备好手提行李以便检查并开包。他们询问 旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属 于应纳税物品。工作人员耐心地向旅客解释海关规定并告知 他应该走红色通道因为他有一个相机需要申报。
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
ask?
What should be filled in a declararion form?
Expressions in practice
see off
1. I am to see off Mr Brown this afternoon. 今天下午我要为布朗先生送行. 2.Can you wait for me while I see off my friend? 我送我的朋友的时候你能等我一会儿吗？