酒店每月布草盘点操作标准(中英文)
酒店客房卫生标准(中英文版)
资料范本本资料为word版本，可以直接编辑和打印，感谢您的下载酒店客房卫生标准（中英文版）地点：__________________时间：__________________说明：本资料适用于约定双方经过谈判，协商而共同承认，共同遵守的责任与义务，仅供参考，文档可直接下载或修改，不需要的部分可直接删除，使用时请详细阅读内容酒店客房卫生标准Ø Perform general cleaning and tracking on a quarterly basis.执行每季度计划卫生和跟踪Ø The carpet must be shampooed and all carpet edges f ree from dust and debris.地毯必须清洗，所有地毯边缘必须吸尘和无杂物Ø All high surfaces must be dust-free.所有的表面必须无灰尘Ø Mattress pads, duvet, and bedspreads must be replaced with clean and fresh items.床垫、被子和床罩必须更换为干净的。
Ø Mattress must be rotated床垫必须翻转Ø Walls must be washed.墙纸必须清洗Ø Windows must be cleaned inside and outside.窗子必须里外清洁Ø The bathroom vent must be removed and cleaned.卫生间风口必须摘下清洗Ø Upholstery and drapes must be vacuumed and stain-free.室内窗帘必须吸尘和无污渍。
Ø The tracks for the closet door, sliding windows, and door must be cleaned.壁橱门的滑轨道，窗轨和门必须清洁Ø The room must be odor-free.房间必须没有异味Maids Basket :清洁篮：n Use basket instead of trolley to give guest deep impression of our service.用清洁篮代替手推车会让我们的服务给客人留下较深的印象。
酒店每月布草盘点操作标准(中英文)
酒店每月布草盘点操作标准Why is this task important for you and our guests?为什么这项任务对你及我们客人如此重要？Answers:回答：1.In order to control linen which is an expensive hotel item, it isimportant that we do not lose it.为了很好的控制昂贵的酒店设施-布草，所以我们不能丢失。
2.If we check the inventory regularly, loss can be kept limited.如果我们有规律的盘点，丢失将会得到有效的控制。
3.We are professional.我们很专业。
Summary questions:问题概况：1.Why is linen so tightly controlled? 为什么需要严格的控制布草？2.What is important to do prior to the inventory check? 在盘点以前最重要的是做什么？3.Why is it important to have 2 days of counting? 为什么清数两天如此重要？4.Why is it important to separate linen per items? 为什么将布草分类放置如此重要？5.How long does it take for the full list of F&B linen inventory to be counted? 餐饮部布草盘点清单清数需要多少时间？6.What can we check after the final report is issued? 总结报告交了后我们需要检查什么？7.What happens if one department is way under in their linen? What could this imply? 如果哪个部门的布草数量远远少于他们需求的数量将会怎样？这意味着什么？。
HKSOP(酒店标准操作程序客房部)中英文
STANDARD OPERATING PROCEDURES标准操作程序HSKP - 001 Lost and Found失物招领HSKP - 002 Entering Guest Rooms进入客房HSKP - 003 Shoe Shine Service擦鞋服务HSKP – 004 GUEST REQUEST ITEMS客人要求项目HSKP - 005 Guest Request Items客人要求项HSKP - 006 Room Wait Requests房间等候要求HSKP - 007 Work Orders维修通知单HSKP - 008 Allowing Access To Guest Rooms允许进入客房HSKP - 009 Gratuities / Tips赠物/小费HSKP - 010 Chain Of Command指挥系统HSKP - 011 Handling Guest Laundry处理客人洗衣HSKP - 012 Definition of A Guest一个客人的定义HSKP - 013 Handle Guest Complaints处理客人投诉HSKP - 014 Job Safety工作安全HSKP - 015 Equipment Usage设备使用HSKP - 016 Newspaper & Magazines报刊杂志HSKP - 017 Reception Service接待服务HSKP - 018 Quality Control质量控制HSKP - 019 Normal, Express and Pressing Service正常，快洗及烫衣服务HSKP - 020 Guest Laundry Pick Up & Distribution客人送洗衣物收集发放STANDARD OPERATING PROCEDURES Subject : LOST AND FOUND失物招领Effective Date : 4. 2010Policy No : HSKP-001 Issued by : EXE.Housekeeper Page : 1 of 4 Approved by :General Manager Distribution : Executive Committee Department Head A&B: All AssociatesObjective目标To ensure Lost And Found procedure are followed properly in order to response to all guest inquires in a timely manner.确保失物招领程序能被完全地执行，以便在客人询问时能及时地反应。
酒店布草盘点程序linen inventory
1.All soiled linen in the laundry should be washed, ironed and send to the floors to restock and closets or send to the linen room where it is neatly stacked into equal piles, counted and the amount listed on a count card which is stack on each pile for easy recounting and checking.
将各营业区域包括宴会厅布草盘点时间的备忘录送交餐饮部经理和所有营业区域
2.It is the outlets manager’s responsibility to prepare all linen counted and labeled with the count card for easy recounting and checking by Linen Supervisor and a representative of Financial Dept.
楼层服务员一清点完，行政副管家、布草主管会同财务部的代表将逐层重新核对部分房间的布草和楼层的所有布草柜以证实客房服务员清点出的数量。然后清点布草房，最后清点洗衣房。
8.Final copies of inventory are distributed to General Manager, Financial Controller, Housekeeping.
客房服务员在盘点前要提前准备好布草架，并将所有的盘存物品的数量列一个清单。客房服务员不得将已存储的布草拿出使用。
超五星级酒店客房SOP——如何撤换布草
部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.3 How To Strip Bed Linen如何撤换床上用品10.0Standard Operation Procedures标准操作程序Module 10.3: How To Strip Bed LinenObjective: 目的：All used bedding and terry materials will be change daily and in excellent condition. 每天更换所有用过的床上用品及巾类，使其保持干净、整洁、美观Training Equipment: 培训设备:1.We Are Servicing Your Room Card“正在清洁”指示牌2. A check out room走客房Module 10.3: How To Strip Bed Linen如何撤换床上用品KEY 索引STANDARD标准PROCEDURE程序PHRASES/VERBIAGE相关用语Richey Guest rooms will be exceptionallyclean, functional and inviting:colleagues will demonstrate respectand care for the guest’s belongingsand privacy客房将保持清洁整齐，功能全面并环境舒适；我们尊重客人的私人物品，并加以小心照料Bedcover, blankets, sheets andpillowcases are in good condition,1.Before stripping the bed check the sheets to ensure thatthere are no guest items in the bed.撤换床上用品前，须检查确保床上没有客人的私人物品.2.Remove soiled pillowcases from pillows. Placepillowcases on top of soiled bed linen换下的脏枕套应放在其它脏布草上.3.Remove duvet cover and place duvet on nearbychair/sofa. Check duvet is free of stains and or holes.撤换被套时，应把被芯放在一旁的椅子或沙发上，然后部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.3 How To Strip Bed Linen如何撤换床上用品部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.3 How To Strip Bed Linen如何撤换床上用品。
HSKP-LSOP-LDY026布草的管理
XIAMEN MARRIOTT HOTEL & CONFERENCE CENTRE LOCAL STANDARD OPERATING PROCEDURES 厦门万豪酒店及会议中心本地标准操作程序LSOP No. 编号：LDY-026 Effective Date生效日期:Division 主管部门: Rooms房务部Revised Date更新日期:Department 部门: Housekeeping客房部Prepared by准备部门：ExecutiveHousekeeper行政管家Section 分部门: Laundry洗衣房Approved by批准: General Manager：总经理SUBJECT 题目：Linen management布草的管理OBJECTIVE目的All clean linen in uniform/linen room must be placed in good order/condition with proper par-stock for each departments operation.确保制服布草房内各类干净布草摆放整齐、状况良好、备量充足、运转正常。
POLICY 政策This policy applies to all associates in the laundry.所有员工必须遵守此项规定。
PROCEDURES 程序1. Linen store布草的储存a. There are three or four pars of linen for circulation. one par is in housekeeping floor,one par is in laundry and the rest are stored in uniform/linen room.酒店提供3-4套布草以供周转。
1套在客房，1套在洗衣房，其余储藏在布草房。
客房部布草房布草盘点程序
客房部布草房布草盘点程序
客房部会定期每月盘点楼层及公众地方布草，其程序如下：
第一条：督导员须清点每间客房内之布草依照实数填写在盘点表上，在当日下午五时左右分别交回布草房领班。
第二条：早班服务员当天应记下所有房间的额外布草，如加巾、加枕头等。
第三条：午班服务员上班后须开始整理楼层布草室及做房车内，把未用的布草集中一起，分门别类安放于架上，每十张布草为一捆，插入一张纸条作记录，现将各项布草总数加起来，记于点数纸上，以便核对。
第四条：当楼层清洁工作完毕后，将用后的客巾放于约定时立即送往洗衣房。
第五条：布草房领班及布草员，在约定时到已经预备好布草之楼层核对所有布草是否准确。
第六条：用过的工作布如清洁布、杯布等，整齐地排在一起方便点算。
第七条：客房部当值主管及布草房主任会到各楼层查核，并收回点数纸。
第八条：点数后楼层暂不准将布草交往洗衣房，以免乱数，直至点数完为止。
第九条：布草房及洗衣房会清点新旧存量，待点算妥当后才可再继续运作，补充楼层干净布草。
第十条:当房内布草点算完好通知客房部办公室，在约定时间将所有布草收集一起，以便布草员核数，盘点前一切布草停止更换直至点数完止。
布草员点算布草房内及洗衣房内之布草，厨房及管事所用布草也要点算。
第十一条：布草房主任负责统计及整理布草的存量，再将报告呈行政管家、洗衣部经理、房务总监、助理总经理。
第十二条：每次盘点程序要配合，数目要准确，才能计算出布草
的准确存量。
第十三条：公众地方及各餐厅、康体部亦是依照以上程序进行在约定时间将所有布草一切恢复正常。
酒店布草盘点政策与程序
A. Purpose 目的The regular inventory of room linen will determine whether the current par levels are sufficient, loss and discard of linen is under control and will evaluate the performance of the linen楼层布草定期盘点能测定现有帕数是否充足、丢失及损耗布草是否在控制之内以及评估布草使用情况.B. Guidelines 指导方针The room linen inventory is set at regular periods, minimum every three months.定期进行楼层布草盘点，至少每三个月一次.C. Procedures 程序1. The inventory is carried out at a set date and time在指定日期和时间内进行盘点.2. Relevant departments are notified and room inventory count sheets are issued通知相关部门，并发放客房盘点计算单.3. During inventory time( freezing time – at maximum of 4 hours) there will be noroom linen distribution or movement盘点期间（冻结时间—最长四小时）将停止布草的发放或运转.4. All standard guestroom linen and additional linen in the guestroom will becounted physically per room所有标准客房布草和加床布草都计算在每间客房内.5. Room linen in the Room Attendants carts will be neatly and fully stocked andcounted by the Room Attendants with inventory slips所有服务车内的客房布草都应该是整洁且数量充足，同时客房服务员应在盘点表上做好计算.Procedures cont.6. The room linen in the pantries will be neatly stacked per item, and counted bythe Room Attendant with the inventory slips.工作间的所有布草都应保持整洁，客房服务员应在盘点表上做好计算.7. Linen in guestroom, maid charts and pantries will be filled into the inventory listcompiled by the Floor Supervisors and Room Attendants楼层主管和客房服务员应在盘点表上对客房、库房及工作间的布草做好统计.8. The Linen Room, Laundry and/or Laundry Contractor will count the room linensimultaneously.布草房、洗衣房或/及洗衣承包商都应同时对客房布草做好计算.9. The Assistant Housekeeper and an Accounts Department representative willcollect all the inventory lists and cross check linen positions.副管家和账务部门代表收集所有的盘点表并对布草位置进行核查.10. The Finance Department and/or the Executive Housekeeper will consolidate aMaster Room Linen Inventory Chart.财务部及行政管家将对主要的客房布草盘点表进行审核.11. The Executive Housekeeper will review and evaluate the Master Room LinenInventory Chart.行政管家将对主要的客房布草盘点表进行核查及评估.12. Discrepancies have to be addressed immediately after an inventory has beentaken.盘点结束后，应立即对差异作出说明.Procedures cont.13. For items where the “linen variance” is above and/or below, the following mightapply:“布草差异”以上和/或下面的项目，以下的可能适用：-the figures for converted discards have to be re-evaluated as record keepingmight not be accurate修改的报废数不得不重新评估，因为保存的记录可能不精确。
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酒店每月布草盘点操作标准
Why is this task important for you and our guests?
为什么这项任务对你及我们客人如此重要？
Answers:
回答：
1.In order to control linen which is an expensive hotel item, it is
important that we do not lose it.为了很好的控制昂贵的酒店设施-布草，所以我们不能丢失。
2.If we check the inventory regularly, loss can be kept limited.
如果我们有规律的盘点，丢失将会得到有效的控制。
3.We are professional.我们很专业。
Summary questions:问题概况：
1.Why is linen so tightly controlled? 为什么需要严格的控制布草？
2.What is important to do prior to the inventory check? 在盘点以前最重要的是做什么？
3.Why is it important to have 2 days of counting? 为什么清数两天如此重要？
4.Why is it important to separate linen per items? 为什么将布草分类放置如此重要？
5.How long does it take for the full list of F&B linen inventory to be counted? 餐饮部布草盘点清单清数需要多少时间？
6.What can we check after the final report is issued? 总结报告交了后我们需要检查什么？
7.What happens if one department is way under in their linen? What could this imply? 如果哪个部门的布草数量远远少于他们需求的数量将会怎样？这意味着什么？。