国际营销期末复习Short Answer

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国际市场营销学期末考试题及答案

国际市场营销学期末考试题及答案

一、单项选择题: 1、国际市场营销的主体是()。

A.企业B.政府 C.个人 D.国家 2、认为消费者不够理性和成熟,企业卖什么,顾客就会买什么,因而应该通过扩大消费者需求来创造利润。

这是()。

A.生产观念 B.推销观念 C.营销观念D.产品观念 3、认为消费者喜欢买高质量、多功能和特色的产品,只要产品好就会有人要,所以企业的任务是制造优良的产品并不断加以改进。

这是()。

A.生产观念 B.推销观念C.营销观念 D.产品观念 4、总成本领先战略的适用条件是()。

A.市场产品或服务标准化 B.顾客对产品容易辨别C.竞争集中于产品特色 D.价格敏感性不强 5、大型超级市场向顾客提供广泛的冷冻食品和大量现场制作的食品,以抵抗快餐业的蚕食。

这是市场领导者的()战略。

A.阵地防御 B.侧翼防御 C.正面反击 D.围魏救赵 6、以下不是细分市场标准所要求的是()。

A.可衡量性 B.足量性 C.可进入性D.绝对性 7、机械工程公司专门向建筑业用户供应各种型号的推土机、打桩机和起重机等。

该公司选择的市场覆盖方式是()。

A.市场集中化 B.市场专业化 C.产品专业化D.选择专业化 8、饮用水制品公司生产纯净水同时供应机关、学校、企业和家庭使用。

该公司选择的市场覆盖方式是()。

A.市场集中化 B.市场专业化 C.产品专业化 D.选择专业化9、根据波特的竞争要素分析理论,卖方在以下情况下更具有交涉力()。

A.供货行业集中度低 B.有很多替代品 C.买方行业是卖方行业主要客户 D.卖方前向整合可能性大 10、根据波特的竞争要素分析理论,在以下情况下,行业内的在位企业之间的竞争强度比较大。

() A.行业产品差异性大 B.需求转移代价大 C.固定成本投入量少 D.市场容量有限 11、根据波特的竞争要素分析理论,买方在以下情况下更具有交涉力()。

A.购买量小 B.行业产品差异大 C.买方需求转移代价小 D.买方后向整合进入行业可能性不大 12、以下属于国际市场进入模式中直接出口的是()。

国际市场营销复习资料

国际市场营销复习资料

Define international marketing. How it is different from domestic marketing? International marketing is the performance of business activities designed to plan, promote and direct the flow of a company’s goods and services to consumers or users in more than one nation for a profit. Compared with domestic marketing, International marketing activities take place in more than one country. This apparently minor difference, “in more than one country”,accounts for the complexity and diversity found in international marketing operations. So the difference between domestic and international marketing is the environment within which marketing plans must be implemented. The uniqueness of foreign marketing comes from the range of unfamiliar problems and the varity of stragies necessary to cope with difference levels of uncertainty encountered in foreign markets.Explain charateristics of economic union ,such as European union.No trade barriers among member nations,Member counties establish common tariff and trade barriers against nonmember countries.No restinction on the movement of factors of production ,labor ,capital ,or technology across borders.Harmonizes monetary policies.Expected economic of European Union growth from eliminating transaction costs and economics of scale will be attained as production becomes conantiated ,And the products can be freely sold across to millions of new consumers.What are the incentives of rural\urban migration? Are there any pressure for the cities with more and more population?Migration from rural to urban ares, which can consist of domestic on international moves, is largely a result of a desire for greater access to sources of education, health care, and improved job opportunities. With more and more population,the city will face the excessive pressure on sanitation systems, water supplies, social services and hard traffic.Compare domestication with confiscation.Confiscation is the most severe political risk,the host country can immediately transfer a certain amount of wealth and resources from foreign companies without payment. Domestication means that the host country force foreign investors to share more of the ownership, management and profits with relations.It occurs when host countries gradually cause the transfer of foreigh investments to national control and ownership through a series of government decrees that mandate local ownership and greater national involvement in a company’s management.It is less severe. Please try to compare high and low context cultures with example(s).In high context cultures,what is not being said can carry more meaning than what is said,Besides what is said ,it is really important for international markets to focus on the following aspects:how,when,where,who. In low context cultures,what is meant is what is said. For example,if you cooked a meal,and you ask a German,how was it?He said :”Yes,I like it.” That means he really liked it.Because German,being very low-context oriented,just deliver the information without any social padding. But once you had this answer from a person from China,you have to think,”Does he really like my meal ? Or just don’t want me to lose face.” As Chinese is high-context oriented,he would pad the response with something.What are the three major components of a product?The three major components of a product are core component,packing componet and support services compont.The core component consist of the physical product---the platform that contains the essential technology---and all its design and functional festures.The packing component includes style features,packaging,labeling,trademarks,brand name,quality,price,and all other aspects of a product’s package.The support services component includes repair and,maintance,instructions,installation,warranties,deliveries,and the availability of spare parts.Please state your understanding of promotional mix strategy.Promotional mix strategy consists of pull strategy and push strategy. Pull strategy is a strategy which depends on mass communication tools (advertising of consumer-oriented goods) to reach target audiences with long distribution,including sales promotion,public relations and advertising. Push strategy focus on personal selling,considered essential in interational marketing of industrial goods,which have shorter channels of disstribution and smaller target populations.Descibe the disadvantages of litigation for international marketersLitigation will create a poor image and damage public relations between the international markets. International marketers may be treated unfair in a foreign court. It is difficult for international marketers in collecting a judgement that may otherwise have been collectect in a mutual agreed settlement through arbitration. The relatively high cost,frusting delays,and extended aggravation that these cases produce are more oppressive by far than matter of comparable size. Litigation is public,unlike arbitration and conciliation proceedings,which are confidential,will make internation marketers loss the confidence.Explain the four angencies who are responsible for conducting marketing research.Answer: the four angencies who are responsible for conducting marketing research are outside research, decentralized research, centralized research and coordinate research. It’s helpful to use outside research when the head office are dealing with the following problems: large-scale international marketing research. Highly specialized research skills and unfamiliar with local environment. The head office of decentralized research may be inability to anticipate the influence of market differences on market research, but there are communication problem. In centralized research, there are must control by headquarters. Coordinated research means to use an intermediary such as an outside research angency to bring headquarters and country operations together.How might starbucks improve profitability in Japan?Firstly, since starbucks in Japan has a huge competition factor,they should start to reconsider their pricing strategy.A lot of people tend to reconsider their pricing strategy. A lot of people tend to think starbucks overprices their coffee so choose a competitor instead, After cutting the ribbon on its first Japan store in 1996,the company bagan opening stores at a furious pace. Secondly ,new shops attracted large crowds, but the effect wore off as the market became starbucks and Japan was a success when they first opened new stores. They need to research their customers and market to find out the sudden change. By being more answer of their customers and their likes and dislikes,they will be able to find out what adjustments are needed to become more successful. Thirdly,introducing a dynamic decision-making style and corporate governance policies.Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets.The controllable elements:Price: Italian coffee is cheaper than U.S., Americans pay about $1.5 for an espresso, in northern Italy, the price is 67 cents, in the south, just 55 cents. Product: In the late 1990s, Schultz though that offering $8 sandwiches ,desserts and CDs in his stores and selling packaged coffee in supermarkets would significantly boast sales. Promotion: Starbucks is so smart that it promotes itself by relying on mystique and word-of-mouth. Therefore, it can save much money on advertising. As the case mentions, Starbucks spends only 1 percent of revenues on advertising. Firm characteristics: (cash) Starbucks is nearly free of debt, it fuels expansion with internal cash flow. (Place) The firm’s 12000 locations in the United States are mostly in big cities, affluent suburb and shopping malls.The uncontrollable elements:As for the arcane regulations and genenus labor benefits in France. Only by doing this can Starbucks gain the popularity and enhance its sales in France. The cultural forces: French seen to be ready for sweeter taste. And in Italy, the coffee bars provides coffee as well as food. It’s a kind of food culture.The competitive forces: In Japan, Starbucks has successfully developed a broader menu for its stores, but McDonald’s also is attacking the Japanese market with the induction of its McCafe coffee shops. Level of technology: Starbucks continued to try other fundamental store changes. It announced expansion of a high-speed wireless Internet service to about 1200 Starbucks locations in North American and European.Critique Starbucks’ overall corporate strategyFirstly, there are the cultural conflict and the low profit. For example, in culture conflict, in china, the small coffee model of Starbucks in the Chinese market has not fared well, in island model as the representative of the coffee model is formed encirclement and suppression of Starbucks ,and has become the mainstream of the coffee chain. More than 1 million chain Starbucks worldwide, but in the huge coffee market, Starbucks share a little. In the Chinese market, for example, according to Eurom onitor-International, Starbucks as an industry leader in china’s market share reached 70% in 2009. Secondly, the large-scale expansion and the enterpriseservice are deviating .Starbucks has once an old tradition, the store will be closed weekly or monthly to train the staff two hours. But now only a few stores , there are many stores don't know there is the tradition. More deadly is Starbucks product quality has dropped because of the expansion. In china, for example, Starbucks china stores’ milk suppliers have changed from nestle for the mengniu.What are the major sources of risk facing the company?discuss potential solutions.1,Global exoansion.global expansion poses huge risks for starbucks,for one thing ,it makes less money on each overseas store because most of them are operated with local partners.While that makes it easier to start up on foreign turf,it reduces the company’s share of profits to only 20 percent to 50 percent.Potential solutions:Firstly,do scientific and reasonable location of the expansion’s purpose.Secondly,carefully select the strategies and methods of expansion of business.Thirdly clear direction of development issues after the expansion of business.2.The challenge of the future. Moreover,starbucks must cope with some predictable challenges of becoming a mature company in the united states, Not only are the activies among them turned off by the power and image of the well-known brand,but many others say that Starbucks’latte-sipping sophisticates and piped-in Kenny G music are a real turnoff.They don’t fell worried in a place tha t sells designer coffee at $3 a cup. Potential solutions;Do more effortsti enhance brand name recognition.3.Employees.starbucks is becoming a far less special place for its employees.For a company modeled aroud enthusiastic service,that could have direct consequences for both image and sales.Its perks are no longer enough to keep all the worker’s happy.Starbucks’ pay doesn’t come close to matching the workload it requires complain some staff. Potential solutions:Firstly,reform and improve allowance mechanism.Secondly,do a good job in training,keeping professionals4.Cultural differences.As starbucks spreads out,Schultz Will have to be increasingly sensitive to those cultural challenge. Now , starbucks is waking up the grande challenges faced by any corporation bent on becoming a global powerhouse. Potential solutions: firstly, cultural integration.secondly, carry out cross cultural traing.Thirdly,shape the shared vision and build a learning organization.。

国际营销期末复习ShortAnswer

国际营销期末复习ShortAnswer

国际营销期末复习ShortAnswerShort Answer:1. Describe three types of ownership in foreign direct investing?A corporation’s ownership choice can range from 100 percent ownership to a minority interest. Full ownership is to have 100 percent ownership. However, a major concern is the fairness of profit repatriation. Another type of ownership is joint venture, which is a collaboration of two or more organizations for more than a transitory period. The partners share assets, risks, and profits, though equality of partners is not necessary. Lastly is strategic alliance. This is an arrangement between two or more companies with a common business objective. The great advantage of strategic alliances is their ongoing flexibility, since they can be formed, adjusted, and dissolved rapidly in response to changing conditions.2. What is the difference between proactive and reactive motivators that spur a company to go international?Proactive motivations represent stimuli to attempt strategic change. Reactive motivations influence firms that respond to environmental shifts by changing their activities overtime. In other words proactive firms go international because they want to while reactive ones go international because they have to.3. Is any product ever the same everywhere it is sold?Products are not the same everywhere they are sold. Even if the physical product is the same the differences in customer perceptions change the positioning of the product as a complete cluster of value perceptions. Differences in perception occur as a result of cultural factors such as the impact of colors of thepackaging and country-of-origin effects and differences in promotion advertising and distribution. The availability of service and warranties also make products different.4. Explain how counterfeiting has become a problem in foreign markets..Counterfeiting problems occur in three ways and depending on the origin of the product and where they are marketed require different courses of action. Enforcement has been problematic because of the lack of adequate personnel and the increasingly high-tech character of the products. The theft of intellectual property is a critical problem for many industries and countries accelerating with the pace of market globalization. Governments have long argued about intellectual property protection but the lack of results in some parts of the world has forced companies themselves to take action on this front.5. Briefly named 4 elements of Products1. Core product- Product or service in its simplest generic state other tangible and augmented features may be added to distinguish a core product or service from its competitors.2. Tangible product- Brand name Packaging Aesthetics Quality3. Intangible product- Country-of-Origin positioning4. Augmented product- Elements added to a core product or service that serve to distinguish it from competing products of services. Such as installation after sale service warranty delivery and credit.6. Who is harmed and who is helped by dumping ?Before the issue of dumping can be discussed it has to be defined. Dumping refers to the selling of goods overseas at a price lower than in the exporter’s home market or at a pricebelow the cost of production, or both. The concept is quite often narrowly understood to mean only predatory dumping in which the intent by one party is to injure, and in the long term, to eliminate domestic competition.According to domestic producers who petition the U.S. government to impose antidumping duties, the exporters benefit from dumping by increased sales and market share and the domestic producers suffer from it because of the "unfair" competition. As a result, the United States imposed higher tariffs on organizations found guilty of dumping and distributed the proceeds to affected U.S. competitors. This action of the U.S. was condemned by the World Trade Organization on the grounds that it violated international trade rules as it allowed U.S. companies to benefit twice from anti-dumping rules.On the other hand, some have argued that it is actually the domestic industry that benefits from dumping. Increased competition from dumping force domestic producers to become more efficient and price competitive. Cheap imports increase competition and it is usually in the national interest to increase competition. For example, the unlikely scenario that OPEC would start "dumping" crude oil in the U.S. market would adversely affect the domestic petroleum industry but would benefit the local consumers.Dumping results in lower prices and the economic principle of comparative advantage where every country should specialize in what it produces best. Thus, as the argument goes, dumping is beneficial to the firm engaged in the practice and serves the national interest of the country where the good is dumped at the same time. One can of course not ignore the harmful effects upon the domestic industry in terms of decreased employmentand lower profits for the domestic industry.7. How to minimize the risk of being accused of dumping?The marketer can focus on value-added products (产品附加值) and increase differentiation(增加差异化)by including services in the product offering.8. Some exporters report that they value above all the broad exposure afforded through exhibiting at a trade show, regardless of whether they are able to sell directly at the event. Comment on this philosophy.Marketers participate in trade shows for several reasons, including broad exposure, generating new sales leads, generating goodwill, improving contact with government officials and decision makers, obtaining evaluative data on the effectiveness of a promotional campaign, opportunity to promote and demonstrate new products, cultivation of customer and distributor contacts and the ability to reach a large number of prospective customers. Participation in trade shows is a sales promotion tool and the goal of sales promotion is to increase sales by stimulating market response, if not at the show, at least in the future.Future sales may be achieved through broad exposure at show. If exporters value the broad exposure afforded through exhibiting at a trade shows, they must value it because they believe the exposure will result in a purchase behavior. Unless the firm takes advantage of these factors to increase sales in the future, the costs of participating in trade shows may be unwarranted.The simple statement of "nobody may notice you're there, but everyone will notice if you are notthere" may indeed hold true.9. Please describe the Channel Configuration of Consumer Products and Industrial Products respectively.In general, companies use one or more of the following distribution system of Consumer Products:1)Producer – retailer - consumer2)Producer – wholesaler – retailer – consumer3)Producer – agent – retailer – consumer4)Producer – agent – wholesaler – retailer – consumerIn general, companies use one or more of the following distribution system of Industrial Products:1)Producer – agent – industrial user2)Producer – industrial distributor – industrial user3)Producer – agent – industrial distributor – industrial user。

国际市场营销期末复习

国际市场营销期末复习

国际市场营销复习一、名词解释1、国际市场营销:国际市场营销(international marketing)是指一个企业对商品和劳务流入一个以上国家的消费者或用户手中过程进行计划、定价、促销和引导,以便获取利润的活动。

简言之,在全球视角下开展企业的市场营销活动。

2、差异性营销策略:企业将整体市场看作一个大的目标市场,不进行细分,用一种产品、统一的市场营销组合去满足整个市场的需要。

3、特许经营:特许经营是某一母公司(特许方)授予另一独立实体(被特许方)以某种规定的方式从事业务活动的权利。

4、产品标准化策略:是指国际营销企业把进行标准化(包括造型、包装、商标、功能等)设计的产品推向世界各国市场的策略。

5、倾销:是指外国进口商品在某国市场上以低于公平价格的水平销售,以致使当地市场上生产同类产品的企业受到实质性的损害或实质性的威胁6、国际市场定位:国际市场定位,是根据竞争者现有产品在国际细分市场上所处的地位和顾客对产品某些属性的重视程度,塑造出本企业产品与众不同的鲜明个性或形象并传递给目标顾客,使该产品在细分市场上占有强有力的竞争位置7、集中性营销策略:企业集中全部力量进入一个或少数几个细分市场,在选定的一个或少数几个细分市场上开展营销活动。

8、许可证贸易:通过许可证协议,在一定时期内企业(许可方公司)允许另一公司(被许可方)使用其知识财产,并以双方选项定的产权费作为补偿。

9、产品差异化策略:产品差异化策略是为了满足不同国家或地区的消费者由于所处不同的地理、经济、政治、文化及法律等环境尤其是文化环境的差异而形成的对产品的千差万别的个性需求。

它是企业开展国际市场营销的主流产品策略。

10、国际广告:是指为了配合国际营销活动,在产品出口目标国或地区所做的商品广告。

它是以本国的广告发展为母体,再进入世界市场的广告宣传,使出口产品能迅速地进入国际市场,为产品赢得声誉,扩大产品的销售,实现销售目标。

11、国际目标市场:所谓国际目标市场,就是企业在经过国际市场细分并对细分市场进行分析评价的基础上准备进入开展国际营销活动的市场部分。

国际市场营销期末复习资料

国际市场营销期末复习资料

国际市场营销是国内市场营销在国际市场上的延伸,指企业为满足国际市场需求和获得利润而进行的经营和销售活动。

企业进行市场扩张时的地理顺序本地市场,地区市场,全国市场,海外相邻市场,全球市场。

国内市场营销可控因素:产品、价格、渠道、促销。

不可控因素:人口、政治,法律,经济市场营销环境不可控因素:竞争格局,文化背景,技术水平,经济体制,政治力量,地理因素国际市场营销的基本类型。

贸易-出口营销型海外投资-国外营销型——独资、合资的方式在国外生产基地从事生产,并在该国市场就近销售跨国公司-多国营销型——在两国或两国以上从事经营活动的公司国际市场营销的发展阶段国内营销——目标仅在本国市场上的营销活动出口营销——企业以国内市场为基础,同事从事部分产品的出口业务,通过产品出口进入国际市场的一种营销形态,是企业进入国际市场的第一阶段国外营销——在出口营销的基础上,企业更多地参与某些国外市场,并有比较完整的国际市场营销策略的营销活动多国营销——是指企业同时参与多个国外市场的一种国际营销活动,并有比较完整的国际营销策略的营销活动。

全球营销——跨国经营,企业将整个世界看作一个市场。

区域经济组织类型优惠贸易协定-最惠国待遇(关税优惠)自由贸易区关税同盟-统一的关税制度共同市场经济联盟完全经济一体化自由贸易区特点:取消关税与非关税壁垒缺点:造成迂回贸易,很多企业将市场进入程序改为向区域内关税最低的国家出口,之后在免税出口到最终消费国解决:按原产地确定最终关税的税收制度eg:欧洲、北美、东盟、日本新加坡、中国东盟、日本东盟国际贸易政策关税——经常性、进口税、出口税、过境税-转口税(转口贸易)、非经常性、临时性关税、差价税、进口附加税(饭反倾销,反补贴)非关税壁垒-隐蔽进口配额出口限额进口许可证外汇管制技术壁垒(政府采购政策,垄断,专断海关估价制,技术卫生服务标准)鼓励出口出口补贴本币贬值出口信贷出口信贷国家担保制世界贸易组织-wto、前身是关贸总协定gatt4P:产品(product)价格(price)渠道(place)促销(promotion)公共关系(public relation)政治(politics)目标市场国国内环境人口环境——数量、增长、结构、分布、流动政治环境——✧政治制度(国家结构-权力,政治体制-发达展,资本社会,政党体系)✧政治稳定性、✧政治风险、✧没收,征用和国有化、✧进口限制与外汇管制、✧价格管制与劳动问题、✧税收管制法律环境——法律制度(大陆,英美)、涉及国际营销的法律规定、有关产品的法律规定、有关价格的法律规定、有关渠道的法律规定、有关促销的法律规定、就有法律效力的国际公约、协定、国际惯例及仲裁机构消费者市场购买力的特征✧消费者市场交易的范围广,购买人数多,比较分散✧消费者个体差异较大,因此对产品的花色,品种,规格等要求复杂多样,消费者的购买数量小,次数多✧消费者大多缺乏商业的专业知识,因此受企业广告或其他推广方式得影响较大,属于非专家购买✧消费者的购买流动性大,购买商品比较慎重,印钞票购买力会在不同地区,不同企业及替代品之间流动✧消费者的需求具有无线扩展性,人们的需求会随着社会经济的发展和消费者收入的提高而不断向前发展,不断产生新需求✧消费者得需求具有多层次性——生理,安全,社会,尊重,自我实现消费者的决策过程✧引起需求→收集信息→选择评估→购买决策→购后评价国际市场宏观细分地理位置经济水平社会文化标准-案例分析——语言、宗教、美学、价值观、社会组织国际市场微观细分地理系分——考虑不同地区偏好人口细分——年龄和家庭生命周期,性别,收入,人口多元细分心里细分——生活方式、个性行为细分——时机、追求利益(经济、名望、耐用)、使用者状态、产品使用率、品牌总程度、态度、使用者状态——非使用者,过去使用者,经常使用着,首次使用者市场占有率高潜在使用者市场变为首次使用者经常使用着市场占有率低满足现有经常使用着需求重点放在竞争对手的现有客户喜迎她们适应他们使用自己的品牌使用者状态——重点商品,重点顾客,80%核心客户,20%重点商品品牌总程度——鉴定的忠诚者、不坚定的忠诚者、转移的忠诚者、多变者态度——热情、肯定、不关心、否定、敌视国际市场细分的有效性特征✧可测量性✧可盈利性✧可进入性✧可行动性✧稳定性国际目标市场营销策略-案例无差异市场营销策略——把整个国际市场作为目标市场,针对共性,用单一的营销策略去开拓市场,用一种产品/一套标准化的营销方案去吸引更多的购买者(标准化,麦当劳)差异化市场营销策略——推出多种产品,采用不同的市场营销组合,以满足细分后各子市场的不同消费需求。

英文版国际营销学期末试卷6

英文版国际营销学期末试卷6

英文版国际营销学期末试卷6Section 1:Multiple Choices (75%)This section has 30 questions, each worth 2.5%. For each question,you must choose ONLY one choice which you think best fits in。

Please transfer the code of your choice into theattached Answer Sheet.1. Marketing seeks to create and manage profitable customer relationships bydelivering ________ to customers.a. competitive pricesb. superior valuec. superior serviced. superior promotione. product assortment2. Customer satisfaction depends on the product’s perceived value re lative tothe buyer's ________.a. cost of obtaining the productb. expectationsc. cost of competing productsd. cost of the lost experiencee. all of the above3. To reduce demand for space on congested expressways in Washington,D.C., the Metropolitan Washington Council of Governments has attemptedto engage in ________。

(完整版)《国际市场营销学》课后习题答案

(完整版)《国际市场营销学》课后习题答案

1.企业走向国际市场的主要动因是什么?我国企业走向国际市场的动因有哪些特殊性?国内市场需求饱和及市场竞争激烈;国际市场的吸引力;政府鼓励与支持企业出口政策;科学技术发展为企业跨国经营提供物质前提;我国动因:国内市场竞争激烈;国外产品通过各种渠道大量涌入国内市场,使国内市场呈现出饱和状态,企业为实现产品的竞争日益激烈;获取国外先进科学技术及先进的管理技术;利用俩种资源与俩个市场获取国外低成本的生产资源及引进外资;2.什么是国际市场营销?国际营销同国内营销有何联系和区别?国际市场营销是指在一国以上把企业生产的商品或劳务引导到消费者或用户中去的经营活动;一)国际营销与国内营销的联系1.基础的共同性国际营销与国内营销都以经济学的基本原理作为理论基础。

现代管理学、统计学、数学、会计学、社会学、心理学等诸多学科的内容,既可以指导国内营销活动,又广泛运用于国际营销之中。

2.观念的一致性在当代经济活动中,国际营销观念与国内营销观念本质上是一致的,都以“市场观念”作为指导原则,以满足消费者和用户的需求为中心。

所谓满足需求,一是指满足消费者和用户对商品或服务在使用价值上的需求;二是指满足消费者和用户的心理需求。

由于观念的一致性,企业的国内外营销活动也具有一致性,即企业在国内外营销活动中都必须做到:(1)企业生产、销售产品与服务都要有自己的目标市场,即要有特定的用户作为自己的买主;(2)企业提供的产品和服务,不仅在物质功能上而且在价值观念上,都要满足目标市场的需求;(3)企业销售产品与服务在时间、地点、方式、价格等方面,都必须便于顾客购买;(4)及时为顾客提供信息和满意的售后服务,以满足现实顾客和潜在顾客对商品和服务的多种需要。

3.经营的延伸性在经营上,国际营销与国内营销往往存在一定的联系。

就其经营发生的过程来看,国际营销是国内营销的延伸。

粗略说来,企业先从事国内营销,再逐渐发展到国际营销。

也就是说,企业发展国际营销,一般都有一个渐进的过程。

国际市场营销学名词解释和简答题答案

国际市场营销学名词解释和简答题答案

国际市场营销学名词解释和简答题答案一、名词解释1. 国际市场营销:国际市场营销是指企业在跨国经营背景下,通过研究国际市场需求、制定市场营销策略和执行营销活动,实现产品或服务在全球范围内的推广和销售的过程。

2. 国际市场细分:国际市场细分是根据国际市场特点和需求,将整个国际市场划分为若干个具有共同特征和需求的细小市场群体的过程。

其目的是为了更精确和针对性地开展市场营销活动。

3. 品牌国际化:品牌国际化是指企业通过各种市场营销手段,将品牌知名度和认可度拓展至国际市场的过程。

它涉及到品牌定位、品牌传播、品牌形象等方面,旨在实现品牌在全球范围内的价值最大化。

4. 跨文化消费者行为:跨文化消费者行为是指不同文化背景下消费者在购买和使用产品或服务时表现出的行为模式和决策过程。

它受到文化差异、社会价值观和个人特征等多种因素的影响,对国际市场营销至关重要。

二、简答题答案1. 分析国际市场营销的挑战和机遇。

国际市场营销面临诸多挑战,例如跨国文化差异、法律法规的变化、语言障碍、竞争激烈等。

然而,这些挑战也带来了机遇,如扩大市场规模、获得国际品牌声誉、获取全球资源等。

通过有效的市场调研和策略制定,企业可以抓住机遇应对挑战,实现在国际市场中的成功。

2. 解释国际市场细分的意义并提供一个实际案例。

国际市场细分的意义在于使企业能够更好地理解和满足不同市场细分的需求,提供个性化的产品和服务。

例如,一家手机制造商在国际市场细分中发现,年轻人群体对于手机外观和功能有较高的要求,而中老年人则更注重手机的易用性和耐用性。

基于这一发现,该企业可以分别为不同市场细分推出定制化的手机产品,提高市场竞争力。

3. 分析品牌国际化的步骤和策略。

品牌国际化的步骤包括市场分析、品牌定位、品牌传播和品牌形象建立。

首先,企业需要通过市场分析了解国际市场的需求和竞争情况,为品牌定位提供依据。

然后,企业应根据国际市场的特点和目标消费者,确定品牌在国际市场中的定位和差异化策略。

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Short Answer:1. Describe three types of ownership in foreign direct investing?A corporation’s ownership choice can range from 100 percent ownership to a minority interest. Full ownership is to have 100 percent ownership. However, a major concern is the fairness of profit repatriation. Another type of ownership is joint venture, which is a collaboration of two or more organizations for more than a transitory period. The partners share assets, risks, and profits, though equality of partners is not necessary. Lastly is strategic alliance. This is an arrangement between two or more companies with a common business objective. The great advantage of strategic alliances is their ongoing flexibility, since they can be formed, adjusted, and dissolved rapidly in response to changing conditions.2. What is the difference between proactive and reactive motivators that spur a company to go international?Proactive motivations represent stimuli to attempt strategic change. Reactive motivations influence firms that respond to environmental shifts by changing their activities overtime. In other words proactive firms go international because they want to while reactive ones go international because they have to.3. Is any product ever the same everywhere it is sold?Products are not the same everywhere they are sold. Even if the physical product is the same the differences in customer perceptions change the positioning of the product as a complete cluster of value perceptions. Differences in perception occur as a result of cultural factors such as the impact of colors of the packaging and country-of-origin effects and differences in promotion advertising and distribution. The availability of service and warranties also make products different.4. Explain how counterfeiting has become a problem in foreign markets..Counterfeiting problems occur in three ways and depending on the origin of the product and where they are marketed require different courses of action. Enforcement has been problematic because of the lack of adequate personnel and the increasingly high-tech character of the products. The theft of intellectual property is a critical problem for many industries and countries accelerating with the pace of market globalization. Governments have long argued about intellectual property protection but the lack of results in some parts of the world has forced companies themselves to take action on this front.5. Briefly named 4 elements of Products1. Core product- Product or service in its simplest generic state other tangible and augmented features may be added to distinguish a core product or service from its competitors.2. Tangible product- Brand name Packaging Aesthetics Quality3. Intangible product- Country-of-Origin positioning4. Augmented product- Elements added to a core product or service that serve to distinguish it from competing products of services. Such as installation after sale service warranty delivery and credit.6. Who is harmed and who is helped by dumping ?Before the issue of dumping can be discussed it has to be defined. Dumping refers to the selling of goods overseas at a price lower than in the exporter’s home market or at a price below the cost of production, or both. The concept is quite often narrowly understood to mean only predatory dumping in which the intent by one party is to injure, and in the long term, to eliminate domestic competition.According to domestic producers who petition the U.S. government to impose antidumping duties, the exporters benefit from dumping by increased sales and market share and the domestic producers suffer from it because of the "unfair" competition. As a result, the United States imposed higher tariffs on organizations found guilty of dumping and distributed the proceeds to affected U.S. competitors. This action of the U.S. was condemned by the World Trade Organization on the grounds that it violated international trade rules as it allowed U.S. companies to benefit twice from anti-dumping rules.On the other hand, some have argued that it is actually the domestic industry that benefits from dumping. Increased competition from dumping force domestic producers to become more efficient and price competitive. Cheap imports increase competition and it is usually in the national interest to increase competition. For example, the unlikely scenario that OPEC would start "dumping" crude oil in the U.S. market would adversely affect the domestic petroleum industry but would benefit the local consumers.Dumping results in lower prices and the economic principle of comparative advantage where every country should specialize in what it produces best. Thus, as the argument goes, dumping is beneficial to the firm engaged in the practice and serves the national interest of the country where the good is dumped at the same time. One can of course not ignore the harmful effects upon the domestic industry in terms of decreased employment and lower profits for the domestic industry.7. How to minimize the risk of being accused of dumping?The marketer can focus on value-added products (产品附加值) and increase differentiation(增加差异化)by including services in the product offering.8. Some exporters report that they value above all the broad exposure afforded through exhibiting at a trade show, regardless of whether they are able to sell directly at the event. Comment on this philosophy.Marketers participate in trade shows for several reasons, including broad exposure, generating new sales leads, generating goodwill, improving contact with government officials and decision makers, obtaining evaluative data on the effectiveness of a promotional campaign, opportunity to promote and demonstrate new products, cultivation of customer and distributor contacts and the ability to reach a large number of prospective customers. Participation in trade shows is a sales promotion tool and the goal of sales promotion is to increase sales by stimulating market response, if not at the show, at least in the future.Future sales may be achieved through broad exposure at show. If exporters value the broad exposure afforded through exhibiting at a trade shows, they must value it because they believe the exposure will result in a purchase behavior. Unless the firm takes advantage of these factors to increase sales in the future, the costs of participating in trade shows may be unwarranted.The simple statement of "nobody may notice you're there, but everyone will notice if you are notthere" may indeed hold true.9. Please describe the Channel Configuration of Consumer Products and Industrial Products respectively.In general, companies use one or more of the following distribution system of Consumer Products:1)Producer – retailer - consumer2)Producer – wholesaler – retailer – consumer3)Producer – agent – retailer – consumer4)Producer – agent – wholesaler – retailer – consumerIn general, companies use one or more of the following distribution system of Industrial Products:1)Producer – agent – industrial user2)Producer – industrial distributor – industrial user3)Producer – agent – industrial distributor – industrial user。

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