酒店英语口语900句：为客人转交信件
酒店英语900句
酒店英语900 句前厅部分Front office一、Greeting Guests 问候客人1．Good morning，sir. 早上好，先生。
2．Good afternoon，madam. 中午好，太太。
3．Good evening，sir. 晚上好，先生。
4．Good night，madam. 晚安，夫人。
5．How are you？你好吗？Fine，thank you，and you？很好，谢谢，您呢？Fine，thanks. 很好，谢谢。
6．How do you do？您好？How do you do！您好！7．Welcome to our hotel. 欢迎光临我们饭店。
8．May you enjoy your stay in our hotel. 祝您住店期间愉快。
9．Hope you had a good trip. 希望您旅途愉快。
10．Hope you have a good journey. 祝您旅途愉快。
11．It’s nice to meet you，sir. 见到您很高兴，先生。
12．Pleasant to meet you，sir. My name is……见到您很高兴，先生。
我叫×××13．Welcome you back，sir. 欢迎您回来，先生。
14．Nice to see you again，madam. 很高兴又见到您，夫人。
15．Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。
16．Have a nice day. 祝您今天愉快。
17．Have a good evening. 祝您度过一个愉快的夜晚。
18．Have a good weekend. 祝您周末愉快。
19．Good night and have a good rest. 晚安，祝您休息好。
酒店商务中心常用英语口语
Useful Expressions 1、I want to send a fax. 2、I’ll send this fax at once. 3、Sorry, sir. The line is busy. 4、I tried a lot of time, but it’s also busy. 5、It’s my mistake. 6、I’m sorry to bring you so much trouble. 7、All done, sir. Here you are. 8、Let me count, it’s 15.5 yuan in all. 9、Could you tell me how do you count this amount. 10、The regulation of charge in business center is on this board. 11、May I use the Internet. 12、Let me dial-up. Please sit down and you can use it already. 13、Can I typed of my E-mail. 14、How many copies do you need? 15、I’d like to copy this two pieces of paper, what’s the cost? 16、The Internet charge in 30 minutes is 10 yuan. 17、The copy each piece of paper for A4 size is 1yuan. 18、To enlarge or lessen one piece of paper costs as much as two pieces of paper. 19、To copy the paper’s both sides costs as much as two pieces of paper. 20、I’ll call the airline to see if there are tickets for you. Conversation A Send a fax Clerk: Good morning. sir. Can I help you?. Guest: Good morning. I want to send a fax. C: Where to, sir? G: To Japan, here is the fax number, it’s (81)315769 C: Please sit down and wait a moment, sir. I will send this fax at once. G: OK, Thank you. C: Sorry, sir. The line is busy. I tried it again at a lot of time, but it’s also busy, is your fax number correct. G: Let me see, oh, it’s my mistake. The right number is(813)3155769. I’m sorry to bring you so much trouble. C: It doesn’t matter. All done, sir. Here you are. G: How much does this two page cost? C: Let me count, it’s 15.5 yuan in all. How would you like to make the payment, sir? G: I’d like to pay in cash, but could you tell me how do you count this amount. C: The regulation of charge in business center is on this board. G: Let me see, I know. Here is the money. C: Here is your change. G: Thank you very much. Good bye. C: My pleasure. Good bye. B Use internet type and copy Clerk: Good afternoon, sir, Can I help you? Guest: Good afternoon. May I use the Internet. C: Certainly,sir. Let me dial-up. Please sit down and you can use it already. G: Thank you. Can I typed of my E-mail. C:Sure. G: I’d like to copy this two pieces of paper. C: OK. How many copies do you need? G: One each. C: All right. Just a moment, please, sir. Here you are. G: Thank you. How much does it cost? C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each pieceof paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying the bill, sir? G: I’d like to pay in my room bill now. C: Certainly. Could you sign here, sir? G: OK. Thank you very much. Good bye. C: My pleasure. Bye.。
酒店英语900句第9章.doc
酒店英语 900 句第 9 章273.International hotel. May I help you? 国际大酒店，我能够帮您吗？274.I ’m putting you through，sir. I’m sorry，there no answer. Would you like to leave a message or to call back ’s？我给您接过去，先生。
对不起，没有人听电话，您是留言还是再打过来？275.Hold on ，please. I ’ll put you through to the information ？请别挂，我帮你转到前台问询。
276.I ’m sorry ，sir. But the manager I ’ll call you back when it is free.’s line is busy.对不起，先生。
经理电话占线，线路通时我给您打过来。
277.I ’ve got the manager’s office for you，sir. Theline is free.我已帮您接通了经理办公室电话，先生。
电话占线了。
278.This is the operator ，may I help you ？这是总机，我能够帮您吗？279.We have a computer wake-up service，please dial 5first and then the wake-up time.我们有电脑叫醒服务，请先拨5，然后拨叫醒时间。
280.Our computer will record the time and yourroom number. 电脑将记录下您的叫醒时间和房号。
281.Excuse me for asking but which country are youcalling ？对不起，请问您要往哪个国家打电话？282.Which country are you calling，please？请问您要哪个国家？283.Which city，please？do you know the city area code？请问时哪个城市？您知道区号吗？284.May I have the number，please？请问电话号码是多少？285.Could you please tell me the telephone number？请您告诉我电话号码。
酒店客房送餐服务的英语口语
酒店客房送餐服务的英语口语Hotel Room Service English ConversationAt the hotel:Guest: Good evening. I would like to order some food for delivery to my room.Front Desk: Of course, sir/madam. May I have your room number and name please?Guest: Sure, it's Room 202, Mr./Ms. [Guest's Last Name]Front Desk: Thank you, Mr./Ms. [Guest's Last Name]. What would you like to order?Guest: I would like to have a cheeseburger with fries and a bottle of water.Front Desk: Certainly, sir/madam. Would you like any additional toppings on your cheeseburger, such as bacon or mushrooms?Guest: No thank you, just the regular cheeseburger will be fine.Front Desk: Alright, and would you like any condiments with your order? We have ketchup, mustard, and mayonnaise available.Guest: I'll take some ketchup and mustard, please.Front Desk: Noted. Anything else?Guest: Can I also get a Caesar salad with grilled chicken? And for dessert, I'll have a slice of chocolate cake.Front Desk: Certainly, sir/madam. Would you like any dressing on your Caesar salad?Guest: Yes, please. I'll have the Caesar dressing on the side.Front Desk: Perfect. And would you like anything to drink with your meal? We have a variety of beverages available, including soda, juice, and wine.Guest: I'll have a glass of red wine, please.Guest: Yes, that will be all.Guest: No, that's all for now. Thank you.Guest: Thank you. Goodnight.Receiving the order:Room Service: Room service, delivering your food order.(Room Service enters the room with the food)Room Service: Good evening, Mr./Ms. [Guest's Last Name]. Here is your order of a cheeseburger with fries, a bottle of water, a Caesar salad with grilled chicken, a slice of chocolate cake, and a glass of red wine.Guest: Thank you very much. Everything looks delicious.Guest: No, that will be all. Thank you.Room Service: Enjoy your meal, and have a pleasant evening!Guest: Thank you. Goodnight.Note: This conversation is a sample script and can be adjusted according to the specific menu items and preferences of the guests. Additionally, it is important to use polite language and maintain a professional tone while providing room service.。
酒店英文邮件客服常用语
酒店英文邮件客服常用语Subject: Common Phrases for Hotel Customer Service EmailsDear valued guest,Thank you for contacting our hotel via email. We appreciate the opportunity to assist you and provide you with the information you need. Please find below a list of commonly used English phrases in hotel customer service emails to enhance communication and ensure a pleasant experience for our guests.1. Greetings and Introduction:- "Dear [Guest's Name]/Dear Sir/Madam"- "Thank you for choosing our hotel for your upcoming stay."- "We hope this email finds you well."- "Welcome to [Hotel Name]!"2. Acknowledging the Query or Request:- "Thank you for reaching out to us with your inquiry."- "We have received your email regarding [issue/topic]."- "We appreciate your feedback and would like to address your concerns."3. Providing Assistance and Information:- "We are pleased to inform you that..."- "Please be advised that..."- "We have taken note of your request and will handle it accordingly."- "Here is the information you requested ..."- "We would like to inform you about..."4. Expressing Apologies and Resolving Issues:- "We sincerely apologize for any inconvenience caused."- "Regrettably, we are unable to accommodate your request for [reason]."- "We understand your concern and are working on resolving the issue promptly."- "We appreciate your patience and understanding while we address this matter."5. Offering Additional Support:- "If you have any further questions or need assistance, please feel free to ask."- "Our team is available to provide any additional information you may require."- "We are here to ensure your stay is comfortable and enjoyable."6. Closing Remarks:- "Thank you for choosing our hotel. We look forward to welcoming you soon."- "Should you require any further assistance, please do not hesitate to contact us."- "We value your feedback and would love to hear about your experience with us."Please be advised that these phrases can be customized according to the specific content of each email. Using a friendly and professional tone, along with prompt and accurate responses, is important for excellent customer service. We hope this list will help facilitate effective communication between our hotel and our valued guests.Best regards,[Your Name][Your Position/Department][Hotel Name]。
酒店接待客户英语对话
酒店接待客户英语对话Receptionist: Good evening! Welcome to our hotel. How may Iassist you?客服人员：晚上好！欢迎来到我们的酒店。
我能帮助您什么吗？Customer: Good evening. I have a reservation under the name ofJohn Smith.顾客：晚上好。
我有一个以John Smith名字预订的房间。
Receptionist: Thank you, Mr. Smith. Let me check your reservation. Yes, we have a reservation for you. May I have youridentification, please?客服人员：谢谢您，Smith先生。
让我检查一下您的预订。
是的，我们为您预留了一个房间。
请问您能出示一下身份证明吗？Customer: Sure, here is my passport.顾客：当然可以，这是我的护照。
Receptionist: Thank you for providing your identification, Mr. Smith. Could you please fill out this registration form? It includes your contact information and any special requests you may have.客服人员：谢谢您提供身份证明，Smith先生。
请您填写这份登记表格好吗？上面包括您的联系信息和您可能有的特殊要求。
Customer: Of course, here you go.顾客：当然可以，给您。
Receptionist: Thank you, Mr. Smith. I see that you have requesteda non-smoking room. We do have one available on the 10th floor.Is that still suitable for you?客服人员：谢谢您，Smith先生。
酒店常用英语口语对话大全
酒店常用英语口语对话大全Check-in at the Hotel Customer: Good evening. I have a reservation under the name of John Smith. Receptionist: Good evening, Mr. Smith. Could you please provide me with your ID and the credit card you used to make the reservation? Customer: Sure, here you go. Receptionist: Thank you. Everything seems to be in order. How many nights will you be staying with us? Customer: I’ll be staying for three nights. Receptionist: Great. Here is your room key. Enjoy your stay!Room Service Guest: Hi, I’d l ike to order room service. Room Service: Of course. What would you like to order? Guest: I’d like a club sandwich and a bottle of water, please. Room Service: Your order will be delivered to your room shortly. Is there anything else you need? Guest: No, th at’s all. Thank you.Checking Out Guest: Good morning. I’d like to check out, please. Front Desk: Good morning. Do you have any additional charges on your bill? Guest: No, everything looks good. Front Desk: Great. Would you like a printed copy of your bill? Guest: No, thanks. I’ll just pay with my credit card. Front Desk: Thank you for staying with us. Have a safe journey.Asking for Recommendations Guest: Hi, could you recommend a good restaurant nearby? Concierge: Certainly. There is a fantastic Italian restaurant just a few blocks from here that I highly recommend. Guest: That sounds great. Do I need to make a reservation? Concierge: It’s always a good idea to make a reservation, especially during peak times. I’ll be happy to help you with that.Complaining about an Issue Guest: Excuse me, there seems to be a problem with the air conditioning in my room. Manager: I apologize for the inconvenience. I will sendsomeone to take a look at it right away. Guest: Thank you. I appreciate your prompt attention to this matter.Expressing Gratitude Guest: I just wanted to say thank you for the excellent service during my stay. Staff: It was our pleasure to have you as our guest. We are glad you enjoyed your time here. Guest: I will definitely recommend your hotel to my friends and family.Farewell Guest: Goodbye. I had a wonderful stay at your hotel. Staff: Thank you for choosing our hotel. We hope to see you again in the future. Guest: I will definitely be back. Goodbye!这些是酒店常用的英语口语对话。
8.结帐与兑换服务-酒店英语900句（精选5篇）
8.结帐与兑换服务-酒店英语900句（精选5篇）第一篇：8.结帐与兑换服务-酒店英语900句323.Good morning，Front Office Cashier’s，can I help you？早上好，前厅收银，我能帮您忙吗？324.Good morning，sir.May I be of service？早上好，先生，我可以为您服务吗？ 325.Are you checking out today，Miss Evans？Evans小姐，您今天要结帐吗？326.Would you like to vacate the room now，sir？先生，您现在要退房吗？327.What’s your room number，please？请问您房号？328.Can I have your room number and name，please？请问您的房号和姓名？ 329.Did you have breakfast this morning？您今天用过早餐吗？330.Did you make any phone calls from your room？你在房间里是否打过电话？331.Did you take anything from the mini-bar this morning，sir？先生，您今天早上是否从房间冰箱里取过饮料？332.Have you signed any chit in the last hour，sir？先生，您在刚才的一个小时内是否签过单？333.How many phone calls did you make during your stay？您在住店期间一共打过多少电话？334.Your bill comes to ＄840 including the service charge.您的帐单共计840美元，包括服务费在内。
335.Your bill totals ＄1000 excluding 10 percent service charge.您的帐单共计1000美元，不包括10％的服务费。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
酒店英语口语900句：为客人转交信件C：
Good afternoon.May i help you,sir?
下午好，需要我帮忙吗先生？
R：
This is Mr.Roger in room 8808.Mr.Smith will come for this while i am out. Could you hand it to him,please?
这是8808室的罗杰先生，我走后，史密斯先生和i，你能帮我把这个交给他吗？
C：
Certainly,sir.When will you be checking out?
当然先生，你什么时候离店呢？
R：
Tomorrow morning.
明天见。
C：
I see,sir.Could you fill out this form,please?
好的，先生。
请填写这表格好吗？
R：
Sure...Here you are.
好的。
给你。
C：
Thank you.We will keep it for him.
谢谢，我们到时候会给他的。
-----------------------------------------
R：
My name is Smith.I'm expecting a letter form Mr.Roger.Do you have anything for me?
我的名字是史密斯.我在等罗杰先生的信。
有给我的东西？
C：
When did Mr.Roger leave it for you ?
罗杰先生什么时候给你留的呢？
R：
Yesterday,i think.
我想是昨天吧
C：
Just a moment,please.I'll check it for you...Thank you for waiting.We have a letter for Mr.Smith.May i see some identification,please?
请稍等，我会帮你查一下....让您久等了。
我们有史密斯先生留的信，我能确认一下你的证件吗？
R：
Sure.Here's my driver's license.Is that all right?
好的。
这是我的驾驶执照，你看能够吗？
C：
Thank you,sir.Here you are.Could you sign here,please? 谢谢。
给你。
您在这里签名好吗？。