taking order
Care for+sb/sth Quiz 翻译：
Taking orders 点菜
• Asking questions
• 试用封闭式问句和降调询问客人的饮食偏好 Eg.:Would you like or ?
Quiz Curry(mild or hot) Fish(with chips or baked potato) Drink(with or without ice) Steak (rare ,medium or well done) Wine( red, white or rosy)
Telling the client what he cannot have
Choice
1. n. a choice of 表选择范围 I’m sorry, areof not/isn’t · · · eg: There is athere choice dozensany ofmagazines I’m afraid haven’t/ there isn’t any left/any more aimed at we women readers. 可供女性读者选择的杂志有几十种。 2. a. 上等的，精选的 choice apples
I’d strongly recommend
Would you like tea or coffee? It’s our chef’s recommendation.
If you like X, then you’d probably enjoy Y.
Taking orders 点菜
• Review
Taking orders 点菜
Taking orders 点菜
process
greeting the guest 招呼
Starting an order 开始点菜 Askiur order 概括
Making recommendations 推荐
Taking orders 点菜
Making recommendations推荐
It’s our chef’s recommendation. We have a very nice today. Why don’t you try· · · What（how ） about· · · do? Suggest v. 建议 Why don’t you+ MayEg.:Why I1. suggest you try · · · Worth suggest doing What(how) about + doing/ n? don’t you give up smoking It’s delicious and worth a try. eg: John suggested going together 1. Be worth doing/n Eg.:What about having a rest here?in one car. You immediately? might like to try· · eg:The book is worth reading. 2. suggest (that)· · · （ should） 在这里休息一下好吗？ The 为什么不立即戒烟呢？ fish is very fresh. eg: I suggest that you eg:The dish is worth ashould try. read English I’d strongly recommend the beef. everyday. 2. Be worth $ 为什么不今晚去看场电影呢？ 星期天去苏州玩怎么样？ Many guests give high comments on the wine. 3. the suggest+n eg: picture is worth about two thousand X goes with Y. eg: Please suggest pounds. X doesn’t go with Y. another date. If you like X, then you’d probably enjoy Y.
1. To look after 您要点什么蔬菜？ someone who is not able to look after themselves照顾，照料 您的鸡蛋要怎么做？ eg: She cared for her father all through his long illness. The children are being well_______.孩子得到了精心的照顾。 2. To like or want sth or someone. 喜欢，想要（否、疑） Would you like tea or coffee, madam? eg: Would you care for a drink? I don’t much _______ his parents. 我不太喜欢他的父母。
• Dialogue b • p76
You might like to try· · Many guests give high comments on May I suggest you try · · ·
Sir, you’d like· · · .Am I correct?
What would you like to drink, sir?
Taking orders 点菜
Telling the client what he can have
Today, we’ve got··· Today’s special is··· We’ve got a choice of· · · We have a buffet. You can have all you want
Taking orders点菜
• Starting an order 开始点菜 Excuse me, sir. Are you ready to • order now? •
May I take your order now please?
Taking orders 点菜
Asking questions询问客人想点什么
Open-ended 开放式问句
Closed 封闭式问句
What starter would you like? What would you like to drink, sir? How would you like your steak, sir? Would you care for something to drink with your meal?
Taking orders 点菜
Summarizing your order 概括
So that’s a beef Wellington and a spaghetti. Sir, you’d like···.Am I correct?
Take
ending
take (sb)+time+to do Sir, take to about 15 minutes to eg: It your took dishes us half will an hour get there. prepare. While waiting, would you have something to 修洗衣机花费了三个小时。 drink.
practice
Today, we’ve got··· Today’s special is···
pracice
I’m sorry··· I’m sorry，· · · ·
I would II would would like like like steamed mushroom. paella. fish. (西班牙海鲜饭 (清蒸鱼 (蘑菇 )) )
summary
Taking orders Are you ready to order now? May I take your order now please? Asking questions What starter would you like? How would you like your steak, sir? recommendation Why don’t you try··· Summarizing So that’s ···
taking orders
Chapter 1 Taking orders情境1等朋友来了再点餐对话A: “This table，please.’’A:请您就坐。
B：“All right.’’B：好的。
A：“Are you on yourself or expecting some companies？”A:您自己一个人还是等朋友？B: “I’m with my friend .He’s supposed to come in 15 minutes.”B：我等朋友，他应该15分钟内就到了。
A：“I see.Would you like to order now or later？”A:明白了。
您是现在点菜还是过会儿？B: “Probably later.’’B：可能过会儿吧。
A: “ok.Should I bring you the menu first?”A：好的。
我需要先拿菜单给您看看吗？B: “Yes,please.”B：是的，麻烦了。
注释*.what would you like 和what do you like的区别would like 是固定搭配，表示= 想要①what would you like——是问你需要点什么，多用于指“你想吃/喝什么？”。
回答用“I’d like..."或直接说出想要的东西。
比如，A: “What would you like？”您想要点什么？B: “I’d like a cup of coffee.”我想要1杯咖啡。
② What do you like...——是问你喜欢什么。
回答用"I like..."通常在名词后都要加上“-s",如：I like pies.Key sentences重点句子1 Are you on yourself or expecting some companies？您自己一个人还是等朋友？（1）Are you all by yourself？您一个人吗？（2）Are you alone？您一位吗？（3）Just for you or someone else as well？给您一个人还是其他人也要？2.现在点菜吗？--------Would you like to order now or later？您是现在点菜还是过会儿点？（1）Shall I order for you now?现在能为你点餐吗？现在能为您点餐吗？（2）Would you prefer to order dessert now or after the main course？您想现在点甜点还是上完主菜后点？（3）Should I p lace the order now？现在下单吗？3.看看菜单吗？———Should I bring you the menu first？我需要先拿菜单给您看看吗？（1）Do you want to have a look at the menu first？您想先看看菜单吗？（2）How about looking at the menu first？先看看菜单怎么样？（3）Why don’t you check the menu first before making any decision？你们做决定之前为什么不看看菜单呢？情境2现在开始点菜吗？对话A : “Have you had enough time to look through the menus？”您看完菜单了吗？B: “I’m not sure if we’re all ready yet.”我还不确定大家是否都看好了。
西餐厅服务英语教学ppt
主餐刀 主餐勺 主餐叉
Dinner knife Dinner spoon Dinner fork
Introduce Tableware 餐具介绍
咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Tea spoon Fruit fork Butter knife Salad knife Steak knife
Butter Ginger Soy sauce Condiment 调味品 黄油 生姜 酱油
主菜 饮品 甜点 自助餐 咖啡/茶
Main dish Drinking Dessert Buffet Coffee/tea
单击此处添加大标题内容
Departments in our hotel 酒店部门
Western Restaurant Basic English 西餐厅基础英语
单击此处添加大标题内容
Departments in our hotel 酒店部门
Recreation Department 康乐部 Engineering Department 工程部 Security Department 保安部 Communications Department 公关部 Front Office Department 前厅部 Housekeeping Department 管家部 Purchasing Department 采购部
Back
Apology –Substitutions 道歉-句子
Back
Farewell –Substitutions 告别-句子
演讲完毕，感谢观看
Thanks 致谢
汇报人姓名
Understanding 理解 Valuable advice 宝贵意见 Appreciate 感激 Support 支持 Assist 协助 No problem 没问题 It is the least I can do 小事一桩 Don’t mention it 不客气
(西餐英语)Module Two Unit 3 Taking Orders点餐服务
• 零点餐（A La Carte）则是根据客人的选择提供菜式。
• 客人的选择与最大的灵活度，花费也比较高。
2、菜品组合原则
• 冷热兼顾 • 荤素合理 • 水陆兼备 • 软硬齐全 • 菜点经济 • 菜果相宜
“没有”，而是用另一种方法解释“卖完了” 。 4、如客人三心二意，拿不定主意，要运用语言技巧让客人尽
快下决定。
5、客人未到时，下单时注意叫起，赶时间的客人注意加急， 有特殊要求的客人注明（蒜、猪肉等）
6、海鲜写明做法、斤两，并向顾客确认。 7、台号、桌数写清楚，名字也一并写上。 8、点餐完毕以后应向客人复述一遍。 9、鱼的做法应写明。 10、急推菜品的推销（最大限度减少酒店的损失）
或厨师。（姓氏招呼，试问是否与上次一样，并推荐新品。
要求：富有面子、经济实惠、合乎口味、配套得体 • 面子菜特征：有气势、有典故、流行菜、稀罕菜、原料贵
、服务排场
点菜注意事项（一）
1、根据客人的心理需求尽力向客人介绍时令菜、特色菜、招 牌菜、畅销菜。
2、客人点菜过多或在原料、口味上重复时，及时提醒 。 3、客人已点菜估清时，及时告知并推荐相似菜，不要回答
或I would recommend xx to you. 如： I would recommend Fresh Tuna sashimi to you.
我向您推荐金枪鱼刺身。
介绍厨师推荐菜 XX is our chef’s recommendation.
特价菜 如果客人询问： What’s today’s special? Today’s special is xx, with a discount of 40 percent . 今天的特价菜是xx，有６折优惠．
西餐考试可选句子
西餐考试可选句子点菜用语1.请给我菜单. May I have a menu,please2.是否有中文菜单 Do you have a menu in English?3.在用晚餐前想喝些什么吗 Would you like something to drink before dinner5.可否让我看看酒单 May I see the wine list6.我可以点杯酒吗 May I order a glass of wine7.餐厅有那几类酒 What kind of wine do you have8.我想点当地出产的酒 I'd like to have some local wine.9.我想要喝法国红酒 I'd like to have French red wine.10.是否可建议一些不错的酒 Could you recommend some good wine11.我可以点餐了吗 May I order,please12.餐厅最特别的菜式是什么 What is the specialty of the house13.餐厅有今日特餐吗 Do you have today's special14.我可以点与那份相同的餐吗 Can I have the same dish as that15.我想要一份开胃菜与排餐(鱼餐).I'd like appetizers and meat(fish)dish.16.我正在节食中. I'm on a diet.17.我必须避免含油脂(盐份/糖份)的食物。
I have to avoid food containing fat(salt/sugar).18.餐厅是否有供应素食餐 Do you have vegetarian dishes20.你的牛排要如何烹调 How do you like your steak21.全熟(五分熟/全生). Well done(medium/rare),please.一、 Taking Reservation(接受订座)1、 Chinese/Western Restaurant ,Can I help you中餐厅/(西餐厅)，需要帮忙吗?2、 I’d like to reserve a table by the window/near the corner我想预订一张靠窗/靠角落的桌子3、 For what time and how many persons ?什么时间，几位?4、 Ten past seven/half past eight/six thirty for about ten七点十分/八点半/六点三十分，大约十位5、 May I have your name ,please我可以知道您的名字6、 Two tables for 20 this evening at 8:00今天晚上八点，二张桌子有20位7、 I’m sorry ,sir ,I’m afraid we’ll be full up at that time 对不起，先生，恐怕那时我们餐厅已经满了8、 Would eight o’clock /western Restaurant be ok?晚上八点/西餐可以吗9、May I have your name ? How to spell please我可以知道您的名字吗，怎样拼写10、How many persons ,please一共几位二、 Seating the guests (领座)11、here would you like to sit您喜欢坐哪儿?12、 This way please ,Is this table all right这边请，这张桌子可以吗?13、 Do you have a reservation您有预订吗?14、 I’m sorry ,the restaurant is full now对不起,现在餐厅已经满.15、 One moment please ,We’ll bring the menu soon请稍等，我们马上把菜单拿来16、 This way please !/Follow me please!这边请，/您先请三、 Taking orders (接受点菜)17、 Can I take your order now可以点菜了吗18、 What would you like您要来点什么19、 What kind of pie would you like您喜欢哪种馅饼20、 We have peach，lemon and apple cream我们有蜜桃冰淇淋、柠檬冰淇淋和苹果冰淇淋21、 I’d like some fruit我想要一些水果22、 We have Guangdong food ,Sichuan food and Shandong food我们有广东菜、四川菜和山东菜（1）Sit down, please. Here is the menu. May I take your order, sir? 请坐，给您菜单。
服务英语
受理点餐
受理点餐 Taking order
问候客人 Greet the guest. 呈上菜单，请客人慢慢看 Present the menu 问客人是否可以点菜了 Asking the guest whether they want to order now. 记录客人点的菜 Record guest’ order. 问清楚某些菜的具体要求 Specify the request of the order. 重复客人所点的东西并问客 人还有没有其他需要 Repeat the order . And ask if there’s anything else the guest want.
点菜过程中的特殊情况处理 Handling special occasion while taking order
1.客人需要的菜需要长 时间准备，应提前知会 （information）给客人 I’m afraid the …will take some time to prepare. The ..will take about 15 minutes to make, would you mind waiting? 没有听清楚客人点的菜， 应礼貌地问清楚： Excuse me, could you say it again? Could you please repeat it again? 礼貌用语中的“语言困 难”部分的用语
记录客人点的菜 Record guest’ order
客人点菜时一般会这么说： I will have.. I will take.. Please bring me.. I want..
问清楚某些菜的具体要求 specify the request of the order
餐饮SOP中英文对照
放在桌上5.All mise-en-place must be checked and ready forservice and ensure that those are what the guestrequested 检查所有的餐前准备工作，并确保都是客人所要求的6.Service Bar must be set as per SOP专用水吧必须按照我们的基本服务要求准备好7.Set up pre-dinner cocktail area if required 如果有要求的话，准备好餐前的餐前酒区间8.The service associate assigned for the PDR must checkwhether the kitchen order is in order and in place as requested and ready for service (if the menu has been confirmed) 包房服务员必须检查一下菜单是否已按要求在厨房准备就绪了（如果菜单已确认的话）9.Have all condiments and sauces ready according to themenu 根据菜单，所有的调配料必须准备好10.Check if there is any special requests such asseating arrangements, baby chair, number of seats,table decorations, face towels, serving gears,operating equipments, special wine / beveragearrangements, no pork no lard, vegetarian…查看一下是否有任何特别的要求，比如：桌位安排等，需不需要婴儿椅，一共几位，桌面装饰要求，小毛巾，公共用具，餐具，葡萄酒要求，酒水要求等11.Any special requests must be executed, have thebeverages stand by and the related equipments ready such as: glasses, wine cooler / baskets, warmer for Chinese Hua Tiao Wine, pot, cups dried prunes, rock sugar…客人的任何要求必须要兑现，要准备好所有相关的用具，比如：玻璃杯，冰桶，葡萄酒篮，花雕酒保温桶，花雕壶，花雕杯和干话梅12.The manager must introduce himself to the host or theorganizer, in the mean time he should find out what is the nature of the party unless he has known beforehand. If this is a birthday party, he should checkwhether the cake has been arranged and who is thebirthday boy, so the arrangements can be made,meanwhile he should also introduce the serviceassociate who is assigned to take care of this party to the guest餐厅经理必须向客人或宴会组织者做自我介绍，同时必须搞清楚宴会的性质除非事先知晓，如果是生日聚会的话，他必须检查一下生日蛋糕是否已定和谁是当天的寿星，这样就可以做相应的安排，同时他应该将负责该房间服务的服务员也介绍给客人13.The service associate must get to know who the hostis, who the organizer is, who the guest of honour is, how they should be addressed, and go through onceagain with the host or the organizer all details (the best timing is to do it before the arrival of the rest of the guests)服务员必须知道该桌的主人是谁，组织者又是谁，谁是主宾，分别应该如何称呼，最后和主人或组织者确认一遍所有的细节（这一点最好是在开餐前做）14.Check whether wines / liquors / beverages displayedshould be on the opposite side of the table 直接将鱼放在客人的桌上，鱼头不能冲着客人3.Ask the guest whether they would like the fish to be deboned 问一下客人他们是否愿意让你将他们的鱼来分一下4.Move the spring onion and ginger on the side of the plate 先将鱼身上的葱和姜丝拨开到盘的一边5.Make a cut in the middle of the fish, and move the meat to two sides (if the guest want the fish to be deboned, cut off the fish head and tail, remove the big bone carefully to a bone plate, ensuring that there is no more meat attached to the bone) 在鱼的中间开一刀，将肉分开两边（如果客人同意让你分鱼的话）将大鱼小心移到一个骨碟上，骨上一定不要带任何一点点肉6.For portioning, put the fish on the dining table (fish head is on the opposite side of the table), if the fish is going to be portioning on the side, remove the fish to the service cart after showing to the guests - mainly the guest of honour and the host分份的时候，将鱼放到餐桌上（同样鱼头不能冲着客人），如果是在旁边的餐车上分的话，在将鱼给客人看过以后拿到餐车上，一般是将鱼放在主人和主宾之间看一下后7.Move the spring onion and ginger to the side 将鱼上的姜葱分到一边8.Make a cut in the middle of the fish and remove the meat to two sides (skin on top) 在鱼的中间开一刀，将肉分到两边（在鱼皮上面）9.Cut the meat into small pcs 将肉切成小份10.Cut off the fish head and the tail from the fish 将鱼头和鱼尾切下11.Share the fish in equal portion to the pre-set bowls 将鱼肉平均分在事先准备好的碗中12.Put a little spring onion, ginger and soya sauce on the fish 每个碗中放一点姜葱和酱油13.Put the fish head and the tail on a bone plate and serve it to the guest of honour, normally seating next to the host 将鱼头和鱼尾分成两份服务给主人和主宾，一般主宾总是紧靠主人坐的Family Style: 家庭式1.Put the fish on the guest table directly, fish head should be on the opposite side of the table 将鱼放在客人的桌上，鱼头不可以对着客人2.Ask the guest whether they would like the fish to be deboned 询问一下客人是否愿意让你给他们分一下3.Move the spring onion and ginger on the side of the plate 先将葱姜丝拨到一边4.Make a cut in the middle of the fish, and move the meat to two sides (if the guest want the fish to be deboned, cut off the fish head and tail, remove the big bone carefully to a bone plate, ensuring that there is no more meat attached to the bone) 在鱼的中部开一刀（如果客人同意你分的话），将鱼头和鱼尾分别割一刀，然后小心将鱼大骨取出放在一边的碟上，骨上不能带肉5.Put the fish meat from two sides back to the fish, letInterest重要性：:Training Aids / Equipment培训设备： Computer and LCD Projector电脑、投影机TASK BREAKDOWN基本要求MINIMUM STANDARDS工作详述T1.The server should check the bin number, the label andthe vintage are same as ordered 服务员应该先检查一下瓶号，标牌和年份，必须与客人所点的一致2.Put the wine in the cooler with ice cubes and water 将葡萄酒放在冰桶里，冰桶里须有水和冰块e the waiter's towel to hold the bottle and show thebottle and the label to the host or the one who placedthe order 用服务巾将葡萄酒托给客人看，标牌必须向上让主人或者点酒的客人看到4.Watch and wait until the signal from the host is okay等着客人认可后方可继续5.Put the bottle back into the cooler, hold the bottlewith one hand, use the other hand to make 2 cuts on thefoil of the bottle mouth along the neck by a knife(approx 1.5 cm width and 2 cm in length) 将酒放回到冰桶里，用一只手将瓶抓住，另一只手用开酒刀在瓶口的锡纸上开两刀。
某前厅部常用术语及餐厅意义
某前厅部常用术语及餐厅意义前厅部是餐厅中一个重要的组成部分，它负责管理和提供高质量的服务给顾客。
作为一个前厅部员工，掌握常用的术语是必不可少的。
下面是关于某前厅部常用术语及餐厅意义的详细介绍。
1. 接待台（Reception Desk）接待台是餐厅入口处的一个重要站点。
接待台的工作人员负责迎接和引导顾客，提供必要的信息和服务。
接待台是餐厅顾客的第一印象，所以要保证工作人员的专业形象和礼貌待客。
2. 预订（Reservation）预订是指顾客提前通过电话或在线平台预约餐厅的服务及座位。
预订的目的是为了方便顾客，避免等待时间过长，并确保顾客能得到及时而满意的服务。
3. 口服（Oral Communication）前厅部员工需要具备良好的口头交流能力，包括清晰的发音、流利的对话和快速的反应。
只有通过良好的口服交流，才能更好地理解顾客的需求并提供准确的建议和帮助。
4. 酒水推荐（Wine Recommendation）酒水推荐是前厅部员工对顾客提供有关餐厅酒水品种和口味的建议。
通过了解顾客的口味偏好和菜品搭配，能帮助顾客选择适合的酒水，提升就餐体验。
5. 就餐指南（Dining Guide）前厅部员工需要熟悉餐厅菜单和就餐指南，以便引导顾客选择菜品和了解各种菜品和饮品的特色和口味。
同时，他们还要协助顾客解答有关餐厅服务、就餐礼仪等方面的问题。
6. 点单（Order Taking）点单是前厅部员工接受顾客的点餐要求，并准确地记录下来，以便后厨制作。
点单时，员工需要细心地记录顾客的点餐要求，比如口味、食材要求和菜品的偏好，确保厨房能准确制作出符合顾客期望的美食。
7. 服务美学（Service Etiquette）服务美学是前厅部员工必须遵循的基本原则和规范。
这包括员工的仪容仪表、礼貌待客、主动热情、及时反馈和解决顾客问题等。
通过严格遵守服务美学，能提升顾客对餐厅服务的满意度和忠诚度。
8. 结账（Check-out）顾客用餐结束后，前厅部员工负责结账工作。
餐饮接待服务流程英语
餐饮接待服务流程英语Catering Reception Service Process.1. Introduction.The catering reception service process is an essential component of any restaurant or hotel's operations. It involves a series of steps designed to ensure that guests receive prompt, professional, and courteous service from the moment they arrive until they depart. This process aims to create a positive dining experience for customers, ensuring they feel welcome, comfortable, and satisfied with their meal.2. Greeting the Guest.The first step in the catering reception service process is greeting the guest. This should be done with a warm smile and a friendly welcome. The staff member greeting the guest should introduce themselves and theirrole, such as "Good evening, welcome to our restaurant. I'm the maître d', and I'll be assisting you tonight."3. Understanding Guest Needs.Once the guest has been greeted, it's important to understand their needs. This involves asking questions such as "How may I assist you?" or "Are you looking for a specific table or would you prefer a recommendation?" The staff member should also inquire about any dietary restrictions or preferences the guest may have.4. Table Reservation and Allocation.If the guest has made a reservation, the staff member should confirm their details and lead them to their reserved table. If the restaurant is fully booked or there are no available tables, the staff member should apologize and offer alternatives such as waiting in a comfortable lounge area or booking a table for a later time.5. Presentation of the Menu.Once the guest is seated, the staff member should present the menu and explain any special features or promotions. They should also offer to recommend dishes based on the guest's preferences and dietary restrictions.6. Order Taking.Taking orders is a crucial part of the catering reception service process. The staff member should take the time to listen carefully to the guest's order, double-checking any details to ensure accuracy. They should also confirm the order with the guest before proceeding.7. Beverage Service.While the order is being prepared, the staff member should offer beverages to the guest. They should explain the available options and make sure to bring the selected beverage to the table promptly.8. Food Delivery and Presentation.Once the food is ready, it should be delivered to the table in a timely manner. The staff member should present the dish to the guest, explaining any special features or ingredients. They should also ensure that the guest's dining experience is enjoyable by checking on themregularly during the meal.9. Handling Requests and Complaints.If the guest has any requests or complaints duringtheir meal, the staff member should handle them promptly and professionally. They should apologize for any inconvenience and offer solutions or alternatives to ensure the guest's satisfaction.10. Billing and Payment.Once the guest has finished their meal, the staff member should present the bill, explaining any additional charges or promotions. They should also offer to split the bill if the guest is dining with multiple parties. Thestaff member should ensure that the payment process is smooth and secure, offering multiple payment options if possible.11. Farewell and Thank You.Finally, the catering reception service process concludes with a farewell and thank you from the staff member. They should thank the guest for dining at their restaurant and invite them to return in the future. The staff member should also ensure that the guest leaves with a positive impression of the restaurant and its services.Conclusion.The catering reception service process is crucial to creating a positive dining experience for guests. By following this process, restaurants and hotels can ensure that their guests receive prompt, professional, and courteous service from start to finish. By understanding guest needs, taking accurate orders, delivering food promptly, and handling requests and complaints effectively,restaurants can create loyal customers who will return in the future.。
牛排餐厅英语用语
xx牛排餐厅用语English for Bullfighter Steak House目录（Contents）一、常用词语（Useful Words and phrases） (3)1.1常用餐具（tableware）名称 (3)1.2 常用酱料（sauce）名称 (4)1.3前餐（soup and bread）常用词语 (4)1.4沙拉（salad）常用词语 (4)1.5常用主餐（main course）名称 (4)1.6甜点（desert）常用词语 (4)1.7饮料（drinks）常用词语 (4)1.8 葡萄酒（wine）和啤酒(beer) (4)二、常用语句（Useful sentences） (5)1.欢迎客人 Welcome the guest (5)2.常用服务用语 Useful service language (5)3.点餐常用语 Useful spoken English for taking order (5)4.送别客人Saying goodbye to the guest (6)三、岗位口语（Spoken English） (6)1.电话预定Making Telephone Reservation (6)2.引导客人入座Leading Guests To The Table (6)2.1如果有订位If there is a reservation (7)2.2如果没有订位If there is no reservation (7)2.3如果客人想要坐在其他的位置If the guests want to sit at another table (7)2.4如座位已被预定If the table is booked (7)3.点单Taking the order (8)4.席间服务Serving Dishes (9)4.1前餐服务Serving the Starter (9)4.2上沙拉Serving salad (9)4.3上主菜Serving the Main Course (10)4.4服务甜点和热饮Serving the desert and hot drinks (10)5.买单Paying the bill (11)5.1如果是信用卡If by credit card (11)5.2如果只能接收现金If only by cash (11)1.1常用餐具（tableware）名称：8.ashtray 烟灰缸1.3前餐（soup and bread）常用词语1.4沙拉（salad）常用词语（倾斜部分为外地店产品）1.6甜点（desert）常用词语（倾斜部分为外地店产品）1.7饮料（drinks）常用词语1.欢迎客人Welcome the guestWelcome to bullfighter. 欢迎光临xx。
餐饮服务英语对话
餐饮服务英语对话The document was prepared on January 2, 2021餐饮服务:为了方便掌握学习情境内容,我们通过五个情境来学习Model 1:Table Reservation 用餐预订服务Model 2:Receiving the Guest in the Restaurant 接待客人用餐Model 3:Taking orders 点菜Model 4Serving Dishes 上菜Model 5Pay the bill 付账Model 1:Table Reservation 用餐预订服务技能要点1. When the guests ask you to reserve为什么而保留 for him , you must paymore attention注意要做某事 to ask him to the table or private room.当客人要求你为他订餐时,要注意询问他是要订餐台还是要包间.2. Ask the guest about the information of the table reservation:从客人那里获得下列用餐信息：The number of the person就餐人数Table in the lobby or a private room 大堂的餐台还是包间The demands for the table or the private room 对餐台还是包间的要求,如靠窗吸烟等需求The time of arrival 宾客到达的时间Under whose name the reservation is made and contact telephone number or the room number.订餐者姓名联系电话号码或房号.3. Confirm.确认.4. Express your expectation to the guests.表达对客人的期盼.餐厅常用口语1. 查看座位Just a moment, please. I’ll check the availability for you.请稍等,我来为您查查是否有空位.2. 座位已满I’m afraid we’re fully booked for that time.恐怕那个时间餐位已经订满了.3. 变更时间Is it possible for you to change the time您是否可以换个时间呢4. 座位选择Would you like a table in the lobby or in a private room您是喜欢大厅的餐台还是包间呢6. 桌位要求And can I booking a table by the window您可以为我留一张靠窗的桌位吗7. 询问要求Any special requirement有什么特别要求吗8. 预订已满I’m afraid that table is reserved for 8 .恐怕那张桌已经被预订了.⑴Table Reservation 餐桌预订场景：Mr. Smith wants to have the dinner with his friends tonight. So he called the IAP to order.斯密斯先生将在今晚与他的朋友用餐所以他致电给IAP做预定.C=Caller打电话询问的客人 W=Waiter 服务生C: Hello. Is this IAP 你好,请问是陶乐咖啡厅吗W: Yes. May I help you 是的,需要我效劳吗C: Yes, I’d like to reserve a table for tonight, please. 我想预定今晚的座位.W: Certainly. Sir. How many people, Please 好的,请问共有几位C: Six. 六位.W: At what time can we expect期待 you 请问几点光临C: Oh, at 7:00 tonight. 噢,今晚七点.W: Would you like a table in the main restaurant or in a private room, sir 先生,请问您想订大厅还是包房呢C: The main restaurant will be fine. 大厅的席位就可以了.W: Certainly, sir. A table for six at 7 tonight. May I have your name and telephone number, please 好的,今晚七点钟,六个人的餐桌.可以告诉我您的姓名和电话吗C: Sure. It’s John Smith and my number is .当然可以.我叫约翰.史密斯,电话号码是.W: Thank you very much, Mr. Smith. Let me repeat your reservation: you book a table for six at 7 o’clock tonight and your phoI right非常感谢您,史密斯先生.请让我重复您的预定：是对的吗C:Yes, it is是这样的.W: My name is Ivy and we look forward to seeing you.我叫Ivy,非常期待您的光临.C: See you tonight. Goodbye. 晚上见.W: Goodbye. 再见.⑵A Private Room Reservation包厢预订-中餐厅实用对话Practical DialoguesMr. Smith will have the dinner with his customers. He called the PP to reserve the private room.斯密斯先生将和他的客户用晚餐,他致电给乐宫预定一个包厢.C=Customers 顾客 W=Waiter 服务生W: Hello PP. this is Miss. Sue speaking .Can I help you您好,乐宫. 我是Sue,有什么可以帮到您C: May I have a private room for this afternoon 我想订个包房.W: Yes. I’ll arrange that for you. Can I have your name, please可以,我给您安排.请问您的名字是C: John Smith. 约翰史密斯.W: Mr. Smith, how many guests 史密斯先生,有多少客人C: Five. 五位.W: And then, when are you coming 什么时候来就餐呢C: At 7 o’clock this afternoon. Is it OK 今天下午7点,行吧W: OK. Do you have any special requirements I mean for vegetarians or something else.可以,您有任何特殊的要求吗比如是素食者或其他什么特殊的C: Oh, I see. I’d like it. My guests are all vegetarians素食者.喔,可以,我喜欢.我朋友都吃素食.实用词汇和术语技能要点1. Ask the guests if they have a reservation or not. If “yes”, lead them to the booked table. If “no”, ask them the number of people, and escort them to choose a table for them.问清有否预留座位.如果有,领位到预订的餐台；如果没有,询问有几位,然后引领为人挑选合适的餐台.2. When the guests are going to seat, arrange them take their seats as soon as possible. Arrange the tea or some drinks immediately立即.入座时,安排客人尽快就座,并及时安排茶水或是饮料.3. After the guests are seated, give them the menu. 在客人坐定后,才上菜单.常用句子口语1. 问侯客人Good evening, sir. Welcome to our restaurant. 先生,晚上好,欢迎光临本餐厅.2. 祝福用语Have a good evening. 祝您有个愉快的夜晚.3. 等待用语Now would you please take a seat and wait over there 您先在那边坐下来等好吗4. 指导宾客We have a window table reserved for you. 我们为您保留了一张窗边的桌子.5. 建议换桌What about the one which is close the window 有一张靠窗的桌子您觉得合适吗6. 安排宾客We will arrange the seat you very soon. 我们将尽快安排您入座.7. 儿童服务Would you like a high chair for your child 要不要给您的孩子拿一张高椅呢⑴Receiving the Guest with a Reservation 接待有预订的客人Betty has reserved the table. Now she and her friend went to the restaurant. The host received them.贝蒂已经预定了座位,现在她和她的朋友来到了餐厅,咨客迎接了她们.W=Waiter C= BettyW: Good evening. How are you today 晚上好.您今天好吗C: it’s ok, thank you. 很好,谢谢你W: Do you have a reservation 请问您有预定座位吗C: Yes, we do. A reservation for two under Smith. 有,我们订了两位.是以史密斯的名字订的.W: Just a moment, please… Here it is 7:00 . Betty Smith, two, non-smoking非吸烟区.请稍等一下.----有的,在这儿,晚上7:00,贝蒂-史密斯,两个人,不抽烟.C: That’s us. 是我们,没错.W: Right this way, please. 这边请.⑵Receiving the Guest without a Reservation 接待没有预订的客人Mr. White and his wife went to the restaurant to have the dinner. But they have no reservation. The waiter receiving them and escort them to choose the table that fits them. 怀特夫妇来到餐厅用餐可是她们没有用餐,服务员接待了她们并且帮助他们选择了合适的座位.W=Waiter B=BakeW: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation晚上好,先生、夫人.欢迎到我们酒店.有预定吗B: I’m afraid I haven’t. Do you have a table for two没有. 有双人桌吗W: I’m sorry to say that we don’t have any vacant seat at this moment. Would you please wait in the lounge for about five minutesI’ll seat you if the table is ready.对不起,目前我们没有空的. 请在休息室等大约5分钟好吗桌子准备好了我就安排你们. B: It sounds nice. Nancy, let’s go to the lounge then.好吧,南希,我们去休息室.Five minutes later 5分钟后W: I am sorry to have kept you waiting, sir and madam. Now we have a table for you. This way, please. 对不起,让你们久等了,先生、夫人.现在为你们准备了一张桌子,请这边走好吗客人入座后W: What kind of drink would you like tonight 今晚您想喝点什么B: Green tea, please. 请拿杯绿茶吧W: I’ll bring them to you right away. 我一会就拿来.Model 3:Taking orders 点菜技能要点1. The order of the western dishes begins from the host or hostess generally. If the host wants the guests order by themselves, begins from the first guest by the right to the host or hostess. Usually, men order for the women. The ladies don’t order.西餐点餐的顺序一般从主人或者女主人开始.如主人示意请宾客分别点菜,则从主宾主宾一般坐在男主人或女主人的右边开始.一般男生为女士点菜,女士不直接接受点菜.2. Pay more attention to asking the guest about his demands in detail of the order when you take the order. So the chef can cook by his demand.需求在接受点菜时,必须问清客人的需求,以便厨师按客人的口味进行烹饪.3. After ordered the food or beverage, the waiter should read the meal the guest ordered one by one.当客人点完食物或饮料后,点菜员要一道一道地报点他们点的菜.点餐常用句1. 主动服务Shall I make a recommendation 需要我推荐吗2. 建议顾客How about something to drink 来点饮料怎么样3. 续杯提醒Does that come with refills 可以续杯吗4. 准备点菜Are you ready to order now, sir 先生您准备点菜了吗5. 开始点菜I’d like to try the chicken, please. 我想试试鸡肉.6. 推荐菜肴Why not try the XXX 干嘛不试试XXX7. 询问菜单Is there a set menu for lunch 有午餐的套饭菜单吗8. 特色菜推荐It’s the specialties of our restaurant. 这是我们餐厅的特色菜.9. 时间说明Your dish takes ten minutes to prepare. 您的菜需要十分钟准备.10. 后续服务What will you have to follow the soup 喝完了汤,您要吃什么11. 询问客人的口味Would you like it rare, medium, or well-done 点牛排时您喜欢煮得生一点儿,中等程度,还是老一点儿12. 表示抱歉I’m sorry, there are no xxx. 很抱歉,没有XXX了.14. 提供餐类We have both buffet-style and a la carte dishes, which would you prefer我们有自助式和点菜式,您喜欢哪一种15. 今日特色Do you have today’s chef’s dish 今日有推荐菜吗Taking a la cart Orders for Western Food 西餐点菜服务场景：Tom wants to taste western food this evening. He comes to a restaurant to have a western dinner. But he has no reservation.汤姆今晚想吃西餐,他去到餐点准备用餐可是他没有预定.W=Waitress H=Hostess J=Tom JonesH: Good evening. Welcome to our restaurant. Have you made a reservation晚上好,欢迎到我们餐厅来,请问您有预订吗J: No, we haven’t. 没有.H: Three people 是三位吗J: Right. 是的.H: This way, please. How is this table 这边请.这个位置怎么样J: It’s fine. 很好.H: Thank you. Take your seat, please. 谢谢.请坐.W: Good evening. May I take your order now 晚上好,可以点餐了吗J: Do you have any specialties 您有什么特色菜推荐吗W: Yes, you can try our appetizer called smoked, it taste very delicious.是的,您可以尝试一下我们的头盘-熏三文鱼,吃起来很美味.J: For an appetize r开胃菜/头盘, smoked salmon. 来一道开胃菜,熏三文鱼. W: Do you need order salad And which dressing you want您需要点沙拉吗配什么酱汁J: we’d like three large fruit salads with balsamic and vinaigrette dressing.我们需要三份大的水果沙拉配香脂醋汁和油醋汁.W: What soup would you like 要什么汤J: Fish soup, French style. 法式鱼汤.W: And, for the main course 请问要什么主菜J: Two T-Bone Steaks and a rump steak. 两份T 骨牛排,一份牛腿排.W: How would you like your steak done 牛排要几分熟J: Medium- well. 七分熟.W: What kind of sauce would you want 要哪种酱汁J: Black pepper and mushroom cream sauce.黑椒汁和奶油蘑菇汁.W: Would you like some vegetables 要些蔬菜吗J: The curried vegetables. 咖喱蔬菜.W: Anything for dessert 需要甜点吗J: Strawberry ice cream for all. 每人一份草莓冰激凌.W: Anything else 还需要别的吗J: No, I’m afraid that’s all. 不,已经足够了.Model 4：Serving Dishes 上菜1. After the guests almost have arrived, you can ask them politely: “Excuses me, may I serve you”客人基本到齐后礼貌询问是否可以上菜“打扰一下,请问可以上菜了吗”2. Before serving dishes, called the correct names of the dish. “Hello,this is ……, please enjoying”上菜品前,清晰正确报出菜名,“您好,这是……,请慢用”3. If the guests need divide the dishes, at first, you should ask them: “would you need to divide your dishes”如果需要分菜,先询问客人“请问是否需要分菜”4. After serving the last dish, you should tell the guests: “This is the complete course.”当上最后一道菜时,低声告诉客人“您好,菜已上齐”上菜常用句1. 询问菜肴Here’s the shelled shrimp. Is it yours 这是虾仁,是您的吗2. 介绍菜肴This one is called XXX. 这菜叫xxx.3. 顾客催促Would you hurry up 能不能快一点啊4. 询问口感Did you enjoy your meal 这菜吃起来还和您的胃口吗5. 上汤Shall I put the soup in the middle of the table 我把汤放在桌子中央,好吗7. 慢慢享用Take your time and enjoy it. 您慢慢享用吧.8. 上菜提醒Watch out for the plate. It’s a little hot. 请小心盘子,有点烫.9. 延迟上菜Please hold the food; we still have one friend coming. 请稍后上菜,我们还有一个朋友没到.10. 上菜次序The Chinese way is to serve the soup first and then the food; if you like, we’ll bring you the food first. 按中国的方式,是先上汤再上菜；如果您喜欢,我们可以先上菜再上汤.11. 表示抱歉I’m really sorry about that, I’ll tell the chef to hurry. 真的很抱歉,我会叫厨师快一点儿.12. 上菜完毕This is the complete course. There is dessert to follow. 全部的菜已经上齐了,接下来还有点心.Serving the Western dinner 西餐服务Mr. Xiang and his friends want to have a sirloin steak. They go to a western restaurant to have lunch. 向先生和他的朋友想吃沙朗牛排,他们去到一间西餐厅用午餐.W=Waiter X=Mr. XiangW: Good afternoon, sir. Welcome to our restaurant. 您好,先生.欢迎你来到我们餐馆.X: Good afternoon. 你好.W: May I show you our lunch menu 您现在要午餐菜单吗X: Yes, please. 可以.W: Here it is. 给您菜单.X: Yes, I’ll have a mixed salad and sirloin steak. Which vegetables come with the steak好,我要一份混合沙拉、一份沙朗牛排.牛排配有什么蔬菜W: French fries, carrots and peas. 薯条、胡萝卜和豌豆.X: That’s fine. By the way, I’d like come beer and a cup of coffee.不错.顺便来到啤酒和一杯咖啡.W: Yes, how would you like your steak, sir 好的,先生,你的牛排怎么做X: I’ll have it medium rare, please. Do you have any salad oil 三分熟,您有沙拉油吗W: Certainly. I’ll bring some to you. 有,我给您拿些来.X: Thanks. 谢谢.实用词汇Model 5：pay the bill 结账Guest: TomTom: Could we have the check, please汤姆：请拿帐单来好吗Waiter: Here is your check RMB86yuan.侍者：给您,一共86元Tom: Do you accept tuque支票汤姆：你们收支票吗Waiter: No, I'm sorry we don't. We accept credit cards and cash or you can pay for room charge.侍者：对不起,我们不收.我们只收信用卡和现金,您也可以用房费来支付.Tom: Well, I don't have any cash with me. I have to pay by credit cards. Here it is汤姆：我没带现金.我必须用信用卡结帐了,这是我的信用卡.Waiter: Do you have a password of your card 您的卡有密码吗刷卡前先核实是否为有效的信用卡,有无客人签名Tom：Yes.有密码Waiter：OK, please input the password.好的,请您输一下密码.刷卡后双手将卡还给客人,礼貌的让客人在POS单上签名并再次告知刷卡的金额R：Please sign in POS list to confirm.请您在POS单上签字确认.Tom: Oh, please wait for a minute. I want to go with the food left.汤姆：请稍等一会.我想把剩下的食物带走.Waiter: I see. I will bring some to-go boxes for you.侍者：我明白.我会为您拿一个打包盒.Tom: Thank you.汤姆：谢谢.为方便学习将结账分为以下三类：1.room charge:入房帐现金 card 信用卡Waiter: Here is your check RMB 970yuan.这是您的账单,一共是970元人民币.G: Can I pay for room charge我可以入房帐吗W: Of course, can I have your room number当然可以,可以告诉我您的房间号码吗G：My room number is 1818.我的房间号码是1818.W:Please wait a moment.请您稍等一会儿.核查后发现1818的客人房间押金不足970元,因此无法支付.W: I am sorry sir, you do not have enough deposit in your room, so we can’t charge in your room. You can pay for cash or credit card.很抱歉先生,您房间里没有足够的押金可以支付,所以我们无法入房帐,您可以选择用现金或信用卡支付.G: Ok I will pay for cash, Here you are好的,我会用现金支付,给你.W: Thanks sir, Here is your rest 30 dollars and please signs here.谢谢您先生,这是您剩余的30元并且请您在这里签名.G: You can keep it for your tips and thanks for your service.你收下当小费吧,多谢你的服务.W: Thanks very much .We hope to see you again in the future非常感谢,我们希望能再次见到您如何介绍自助餐自助早餐：Breakfast buffet1: please show us your room card then you can have breakfast buffet. And one room include two person.请您出示您的早餐券就可以享用自助早餐了,间房有两张早餐券.2.You should pay for another three people~您需要另外支付另外三个人的费用.3.The price of breakfast buffet is RMB 98 plus fifteen percent for servicecharge.自助早餐的价格是人民币98元加上15%的服务费.4.The price of lunch buffet is RMB126 without service charge.自助午餐的价格是人民币126元不收服务费.5.The buffet dinner price is RMB226without service charge.自助晚餐的价格是人民币226元不收服务费.6.The children 1meter to height are half price, free charge for thechildren below 1meter.身高在1米至米的儿童半价享用自助餐,一米以下的儿童免费.7.Our buffet includes over 30kinds of main food and also seafood, Chinesetraditional food and western food, fresh salmon, oyster and Brazil free charge for juice, beer, red wine and ice cream.我们的自助餐包括超过30种热菜主食,有海鲜、传统中国食物、西方食物、新鲜三文鱼、生蚝和巴西烧烤.还有免费的饮料啤酒和红酒冰淇淋.。