Laundry_service
Tips: Laundry List Remarks:
1. Should the list be omitted or not itemized, the hotel count will be taken as correct.
如客人未填写衣物数量，将以本饭店所计数 量为准。
2. All laundry / valet/dry cleaning is accepted by the
Laundry Service
•
What we learn today
• How to receive laundry ? • • How to deal with laundry complaints?
Working procedure
1. At about 10:00 A.M. every morning check all occupied rooms for laundry requests from guests. 每日早10点检查所有有客人的房间是 否有需要洗衣服务。 2. Mark down room number and name of guest and any special request on the laundry list. 在洗衣单上记录下房间号、客人姓名 和特殊要求
• Get laundry from the guest • Some problems with the laundry
Laundry collected before 9 p.m. will be returned by 5 p.m. the same day. If collected before 2:30 p.m. by noon the following day.
பைடு நூலகம்
Tips: Laundry List
参见laundry list .docx
Working procedure
3. Write down your name and time of pick-up on the top right of the laundry list. 在洗衣单右上方 签自己的姓名和收取 衣服的时间 4. Tie the laundry bag firmly to protect the guest’s belongings. 紧系洗衣袋口以保护客人财物
⒊我们有快洗服务。
We have express service.
Useful Expressions
⒋请告诉我们您要求什么时候将衣服送回。
Please tell us what time you want to get them back.
⒌上午九点前交上洗的衣服，可于当天下午5点送回，如果 下午2点半以前交洗，可于第二天中午送回。
3. Shirts will be folded and blouses will be on hanger unless otherwise requested.
送还衣物时，除非有特殊要求，否则男衬 衫将以折叠方式送回，女式衬衫将挂架送。
Situation Dialogue (Homework)
Useful Expressions
No problem: Give back the clothing right to the guest on time Have problem: ①Damage ②Not clean ③the clothing doesn’t belong to this guest How to deal with…: ①Apologize, immediately! ②Ask about the guest’s requirements ③Deal with the problem until the guest satisfied
hotel at owner’s risk. While the utmost care will be
exercised by the Hotel. The liability of the Hotel is
limited to Ten times the value of the laundry/ valet/dry
Useful Expressions
⒈不要担心，我们会干洗这连衣裙的，这样就不会褪色了。
Don’t worry, We’ll dry-clean the dress, Then the color won’t run.
⒉请在洗衣单上注明您是将衣服筠烫，洗涤，干洗还是修 补。
Please notify in the laundry list whether you like your clothes ironed, washed, dry- cleaned or mended.
cleaning charges. The Hotel shall not be responsible for
any further loss or damage howsoever arising.
本饭店若在正确的洗涤操作下若造成衣物的任何损坏，最高赔 偿额不超过衣物洗熨单价的10倍。衣物上的装饰品和衣兜里的 物品损坏或遗失，饭店概不负责。
酒店专业英语Part 2 Unit 11 Laundry Service
Customers often ask laundry service for…
suit
overcoat dress
jacket
blouse shirt
sport T-shirt
jogging suit
sweater
pajamas vest
tie
jeans
pants
shorts
skirt
The procedure of sending the laundry
Step 1 Knocking at the door敲门 Step 2 Greeting问候 Step 3 Let the customer check让客人检查
(quantity & quality) (数量和质量) Step 4 Special presentation特别介绍、展示 Step 5 Sign the room number and name 签单 Step 6 Say goodbye道别
to your room by 4 pm on the same day. But if it is after 10 am, we will get it back to you next noon. • G: Oh, it is 12 am, but I have a suit that I would like to be pressed before 7 this evening. I'm in a hurry. I have to wear it. • V: Don't worry sir. We have express service. • G: What is the difference in price? • V: We charge 50% more for express, but it only takes 3 hours.
洗衣服务英语对话
洗衣服务英语对话摘要：1.洗衣服务的英语对话概述2.洗衣服务的英语对话示例3.洗衣服务的英语对话的实际应用正文：一、洗衣服务的英语对话概述在日常生活中，洗衣服务是一项非常实用的服务。
而在英语中，洗衣服务的表达方式是"laundry service"。
接下来，我们将通过一个英语对话的示例，来学习如何用英语表达洗衣服务。
二、洗衣服务的英语对话示例A: Hi, do you have a laundry service here?B: Yes, we offer a laundry service.How many items do you have?A: I have two shirts, a pair of pants, and a sweater.B: Okay, it will be ready in two days.A: Great, thank you.B: You"re welcome.从上面的对话中，我们可以看出，洗衣服务的基本流程是：顾客询问是否有洗衣服务，服务人员确认并询问需要洗衣的衣物数量，然后告知顾客洗衣所需的时间，最后顾客表示感谢。
三、洗衣服务的英语对话的实际应用在实际生活中，我们可能会遇到各种各样的洗衣服务相关的问题，比如衣物的洗涤方式、价格、时间等。
下面，我们再来看一个实际应用的英语对话示例。
A: Excuse me, how much is the laundry service?B: For regular washing, it"s 15 dollars per load.A: How long will it take?B: It usually takes about 24 hours.A: Okay, I"ll have two loads washed.B: Sure, I"ll put them in the wash right away.在这个对话中，顾客询问了洗衣服务的价格和时间，服务人员给予了详细的回答。
酒店洗衣服务流程英文
Hotel Laundry Service ProcessIntroductionProviding quality laundry service is essential for hotels to ensure the comfort and satisfaction of their guests. This document outlines the step-by-step process involved in a hotel’s laundry service, ensuring efficiency and customer satisfaction.Step 1: Guest Laundry RequestThe hotel’s laundry service process begins when a guest makes a laundry request. This can be done through various means, such as filling out a laundry request form provided in the guest room or contacting the hotel’s housekeeping department directly. Guests typically provide details like the number of items, type of clothing, and any special instructions.Step 2: Collection of LaundryOnce the laundry request is received, the housekeeping staff or designated personnel is responsible fo r collecting the laundry from the guest’s room. They should follow a standard procedure, including knocking on the guest’s door, identifying themselves, and requesting permission to enter the room. The collected laundry should be carefully inspected for any damages or stains to inform the guest if necessary.Step 3: Laundry Tagging and RecordingAfter the laundry has been collected, it is crucial to label each item to avoid confusion and identify the respective guest. A unique identification number or code, such as the room number or the guest’s name, can be assigned to each garment. This information is recorded in the hotel’s laundry logbook or electronically in the laundry management system.Step 4: Sorting and Pre-TreatmentThe laundry is then sorted based on its type and fabric. Sorting helps to prevent color bleeding, and it ensures that the garments are washed at the appropriate temperature. Next, any necessary pre-treatment for stains or spots is done by following standard procedures and using suitable stain removers or detergents. This step ensures that stains are effectively treated during the washing process.Step 5: Washing and DryingOnce the sorting and pre-treatment processes are completed, the laundry moves to the washing and drying stage. Commercial-grade washing machines and dryers are commonly used in hotel laundry facilities. The laundry staff must strictly follow the manufacturer’s instructions for loading the machines, selecting the appropriate washing and drying cycles, and using detergent or softeners as required. Special care should be taken to handle delicate or sensitive fabrics.Step 6: Quality Control InspectionAfter the laundry is cleaned and dried, it goes through a quality control inspection process. Trained staff verifies the cleanliness, freshness, and overall condition of each item. Any missed stains, damages, or uncleaned areas are identified and corrected before the laundry proceeds to the next step.Step 7: Folding and PackagingFollowing the quality control inspection, the laundry is folded neatly and professionally. Each garment is arranged according to its type and guest identification. The folded laundry might be placed in individual plastic bags or packaging, which can be sealed and labeled with the respective guest’s roo m number or name.Step 8: Delivery or PickupFinally, the laundry is ready to be returned to the guest. Depending on the hotel’s policies, the clean laundry can be delivered directly to the guest’s room by the housekeeping staff or made available for pickup at a designated location. In either case, it is important to ensure that the laundry is promptly returned and handed over to the appropriate guest.ConclusionEfficiently managing a hotel laundry service requires a well-defined process that begins with t he guest’s laundry request and ends with the delivery or pickup of the clean laundry. Following these steps ensures that the laundry is handled with care, meets quality standards, and contributes to a positive experience for the hotel guests.。
酒店英语口语：客房服务日常用语英语
酒店英语口语：客房服务日常用语英语客房服务日常用语 Edited and Illudtrared by the P&TDept .of the Golden Gulf HotelHousekeeping Useful Conversations Recognizing the Guests 迎客入住 Making up Rooms 整理房间 Laundry Service 洗衣服务Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务 Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送走客人 Useful Expressions 日常用语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996.第二 Part Recognizing the Guests 欢迎入住情景：客人走出电梯后，楼层服务员趋前迎候。
要求：面带微笑，站姿文雅，目光亲切，热切温暖地面对客人。
1、早上（下午，晚上）好，先生（女士）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要Welcome to the ......floor , I’m thefloor attendant, 求，请随时吩咐。
just let me know if thereis anything I can do for you. 3、请让我带您到房间去。
【Laundry-Service】-客房洗衣服务英语口语
【Laundry-Service】-客房洗衣服务英语口语【Laundry Service】客房洗衣服务英语口语2014-01-27→_→HOTELENGLISH经典对话M=Room Maid 客房服务员 G=Guest 顾客M：Housekeeping. May I collect your laundry?客房服务部。
我可以收您的送洗衣物了吗？G：Yes, it is the laundry bag.可以，在洗衣袋里。
M：Thank you ma’am. Is the laundry form in the bag?谢谢您，女士。
洗衣单放在衣袋里了吗？G：Yes, by the way, how long does it take for dry-cleaning? 是的。
对了，干洗需要多长时间？M：It usually takes two days.干洗一般需要两天。
G：Oh, dear. We’re leaving tomorrow.天哪，我们明天就要走了。
M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.如果您急着要，我们有两小时的快速服务，不过要外加 50％的费用。
G：Well, if that’s the case.唉，也只好这样啦。
常用句型百宝箱1. 洗衣服务说明1) Can you send someone to Room 2587 to pick up my laundry? 您能不能派人到 2587 房取我的送洗衣物呢？2) I’d like to know how long your laundry service usually takes. 我想知道你们洗衣服务一般要多久时间。
3) For clothes received before 11:00 a.m., we’ll deliver them to your room by 9:00 p.m. the same day; and for those received before 3:00 p.m., you may get them back by noon the next day. 您在早上11点之前送洗的衣物，我们会在晚上9点以前送回您房里；下午3点以前送洗的衣物，您会在第二天中午前收到。
客房服务英语基础(洗衣服务)
Machine washing
a method of cleaning clothing using a washing machine, which automatically agitates and rinses the clothing in water and detergent. This method is convenient and efficient for most types of clothing.
The process and standards of laundry services
Process
The laundry process typically includes sorting, washing, drying, folding, and returning items to guests' rooms. Hotels often have specific procedures and guidelines for handling different types of fabrics and stains.
The definition and importance of laundry services
客房服务英语基础(洗衣服务)
客房服务英语基础
--Laundry Service(洗衣服务 洗衣服务) 洗衣服务
主讲： 主讲：高章锋
收取送洗衣物时要注意清点件数与洗衣 单（Laundry List）上的是否一致。对于 ）上的是否一致。 质地特殊， 质地特殊，而客人在洗衣单上没有特别 注明洗涤要求的，可以再确认一下， 注明洗涤要求的，可以再确认一下，如： 如果我们清洗它，它可能会缩水。 “如果我们清洗它，它可能会缩水。” （If we wash it, it may shrink.）“可能 ） 您最好干洗。 您最好干洗。”（ Maybe you’d better dry clean it.） ）
1、 洗衣服务 、
（4）How long will it take you? ） 你们洗衣要多久？ 你们洗衣要多久？ （5）For quick service, you may get them ） in 4 hours,but It was an extra charge of 50%. For regular service, It takes 12 hours. 快洗服务，可以在4小时之内取回 小时之内取回。 快洗服务，可以在 小时之内取回。 但要另外加收50%费用。普通服务， 费用。 但要另外加收 费用 普通服务， 小时。 要12小时。 小时
2、 洗涤要求 、
（1）Can you remove the stain? ） 可以去掉这块污渍吗? 可以去掉这块污渍吗 （2）We will try our best. ） 我们会尽力。 我们会尽力。 （3）I want it dry-cleaned. ） 这个我要干洗。 这个我要干洗。
Laundry-service洗衣服务
Procedures of Laundry Service
Procedures of Laundry Service
Greetings Asking the guest to fill in the registration form
Checking the form
Procedures of Laundry Service
HANDASH ONLY
MACHINE WASH
NORMAL MACHINE WASH 40℃
NO IRONING
WARM IRON UP TO 150℃
DO NOT WASH
DO NOT DRYCLEAN
DRYCLEAN RECOMMENDED
DO NOT TUMBLE DRY
DO NOT WRING
Types of Laundry Service
Types of laundry service
1. Same-day service (collected by 11:00; returned on the same day.) 2. Express service (collected all day and returned within 4 hours; with 50% extracharge.)
THANKS
DO NOT BLEACH
2. Match the English expressions in Column A with their Chinese translations in Column B.
Column A 1.blouse 2.pajamas 3.stockings 4.socks 5.trousers 6.skirt 7.tie 8.sweater 9.shorts 10.vest 11.T-shirt 12.scarf 13.jacket Column B A. 西裤 B. 睡衣 C. 毛衣 D. T恤衫 E. 短裤 F. 短袜 G. 夹克 H. 女衬衫 I. 领带 J. 围巾 K. 短裙 L. 背心 M. 长袜
客房洗衣服务英语
Clerk: Laundry service, may I come inGuest: come in, please.Clerk: Good morning, sir. Do you have any laundryGuest: No, not now. Thank you.Clerk: Well, if you have any, please leave it in the laundry bag behind the bathroomdoor. I come to collect it every morning or you may phone our department,just dial “6”.Guest: Thank you. But how long does it usually take to have may laundry back if Isend itClerk: Well, we offer express service and same- day. It depends on which serviceyou’d prefer.Guest: Any difference in priceClerk: Yes, sir. We charge 50% more for express, but it only takes 4 hours.Guest: What about same- day Can I get it back in the eveningClerk: Certainly, sir. All deliveries will be made before 6:00 . Guest: Oh, I see. Thanks a lot.Clerk: You are welcome.Scene: After laundry collecting time, the telephone rings. A laundry clerk answers the phone.Clerk: Laundry service section. May I help youGuest: Yes. This is Mary Brown calling from Room 2419. Could you send a laundryman to my roomClerk: Yes, madam. A laundryman will be up to your room right away. Just leave your laundry in the laundry bag in the wardrobe. Please don’t forget to fill in the laundry form; Otherwise our list must be accepted as correct.Guest: Where is the formClerk: It’s in the stationery folder in your dresser drawer. Clerk: knocking 3 times Housekeeping, may I come inGuest: Yes, come in.Clerk: Good afternoon, Mrs. Hendricks. I’m Jill. You rang for laundry serviceI’m here to collect your laundry.Guest: Yes, I did, Jill. I want my husband’s suit steamed and pressed,please.Clerk: Certainly. May I get the laundry request form from the desk, pleaseGuest: Go ahead.Clerk: Thank you. That’s one man’s suit to be steamed and pressed ticks the box. Do youwish any special careGuest: Yes, please have the collar and the cuffs of the suit starched, but not too stiff. Besides, a button came off my blouse, would you sew on a new one.Clerk: No problem, but I’m afraid the new one will not be exactly the same as othersGuest: It doesn’t matter. By the way ,when can I have my clothes backClerk: If we receive the laundry before 10:00 am, we’ll deliver it by 7:00 pm the same day. Since it is 2:00 pm now, I’m afraid you’ll get them back tomorrow morning. But would you like express serviceIt takes only 4 hours with 50% surcharge.Guest: It seems I’ll have to take the express. I’m leaving China tomorrow morning.Clerk: Please put all your requests in the laundry list.Clerk: Good evening, sir. Your clothes are ready. Will you please see ifthey are all rightGuest: Good.Clerk: Here you are, a shirt with medium starch, a suit of pyjamas, and aman’s suit.Guest: Oh, thanks. Just leave them here.Clerk: By the way, we find the lining of your suit has come unstitched. It might have torn even further in the wash. So we just stitched the suit before washing. But we are sorry to say we can not get the thread of exactly the same color.Guest: Yes. I notice that. Never mind. You are very considerate. Thank you ever so much.Clerk: My pleasure, sir. Have a pleasant evening.。
酒店服务英语3 洗衣服务
Laundry service
告知telling
Housekeeping
Laundry service 洗衣服务
引入 leading Brief introduction of laundry service 洗衣部简介
laundry service
laundry service is made up of washing and valet service. The valet service includes dry cleaning and ironing( pressing). In hotels, the laundry and valet services take care of the needs of the guests and the hotel itself. One of the most important things is that you must be careful with laundry when working on them and should not make any damages on the laundry.
Useful words of laundry service 洗衣服务常用词汇
③快洗服务3个小时之内给你送还，但是要加收15%的服务费 For express service, we deliver the laundry within 3 hours, but we add 50% service charge ④普通洗，我们有当日取和次日取；快洗，有快洗和快熨服务。 For regular service, we have same-day service and for express service, we have express and express pressing service.