酒店职业英语
外研社新时代职业英语酒店英语 Unit 3 教学课件
听力文
3
Scene 3 Storing luggage
Task 1 Listen to the dialog and find out how the bellman communicates with
the guest to get the following information.
Tip
行李员为客人办理行李寄
4
8. I have taken down your request for the airport pick-up/drop-off service. 我已经做好您的接机/送机需求记录。 9. Your car for airport drop-off is ready. 送您去机场的车已经到了。 10. Should I send someone to collect your luggage? 您需要我派人过去帮您取行李吗？ 11. Is there anything valuable or fragile in your suitcase? 请问箱子里有贵重或易碎物品吗？ 12. May I ask if the luggage will be claimed by you? 请问是您本人来提取行李吗？ 13. You need to show the claim tag when you collect your luggage. 您需要在提取行李时出示这张行李提取牌。
A Greeting guests
B Introducing hotel services on the way to guests’ room
Tip
C Introducing room facilities after entering the guests’ room
新职业英语1酒店英语--Unit-3
Reading
dispute
n. 争执；争端
e.g. The managers were talking with some worker leaders
about the pay disputes.
经理们正在与几名工人领袖讨论有关工资纠纷之事。 e.g. We have the right to know the result of the dispute over
2
Reading
3
Listening
4
Speaking
2
5
Writing
6
Project
7 Vocabulary and Structure
8
Listening Script
酒店英语
Unit 3 Bell Service
１
Task 1 Match the services with their
corresponding
酒店英语
Unit 3 Bell Service
１
Reading
Task 1 Try to answer the following questions
before you read the passage.
1. What duties does the concierge perform?
2. Do you know any special service that the concierge may provide?
酒店英语
Unit 3 Bell Service
１
Reading
2. Do you know any special service that the concierge may provide?
酒店职业英语等级考试大全
酒店职业英语等级考试大全1. 简介酒店职业英语等级考试是评估酒店从业人员英语水平的一种重要考试。
酒店作为国际化领域中的重要组成部分，对于从业人员具备良好的英语沟通能力是非常重要的。
本文将介绍酒店职业英语等级考试的各个等级，考试内容、考试形式以及考试准备方法等相关信息。
2. 考试等级2.1 初级等级初级等级是酒店职业英语等级考试的入门级别，主要测试考生基本的英语词汇和日常用语的掌握程度。
考生需具备以下能力才能通过初级等级考试：•基本的日常用语运用能力•了解酒店基本服务流程•能够进行简单的酒店英语对话2.2 中级等级中级等级是酒店职业英语等级考试的中级水平，主要测试考生在工作场景中应用英语沟通的能力。
考生需具备以下能力才能通过中级等级考试：•熟练运用酒店服务流程和相关术语•能够应对常见的酒店工作场景•能够进行日常工作交流和简单的商务英语对话2.3 高级等级高级等级是酒店职业英语等级考试的高级水平，主要测试考生在复杂工作环境中运用英语解决问题的能力。
考生需具备以下能力才能通过高级等级考试：•较高的酒店服务流程和相关术语应用能力•能够处理复杂的酒店工作场景•能够进行高级商务英语对话和解决复杂问题3. 考试内容3.1 词汇和语法考试内容中包括了对于基本词汇和语法知识的测试。
考生需要掌握常见的酒店相关词汇，运用正确的语法进行句子构造。
3.2 听力和口语考试中将进行一些听力理解的测试，考生需要根据听到的对话或问题进行回答。
口语部分考生需要进行一些酒店工作场景的模拟对话。
3.3 阅读和写作考试内容还包括了对于酒店相关文章的阅读理解和写作能力的测试。
考生需要阅读文章并回答相关问题，同时也需要写作一些酒店相关的简单文档。
4. 考试形式酒店职业英语等级考试分为笔试和口试两个部分。
笔试主要包括词汇和语法、听力和口语以及阅读和写作的测试。
口试则是进行模拟对话和口语表达能力的测试。
5. 考试准备方法5.1 阅读酒店英语资料考生可以通过阅读相关酒店英语资料，掌握常见的酒店服务流程和相关术语。
新职业英语1酒店英语--Unit 2[优质ppt]
![新职业英语1酒店英语--Unit 2[优质ppt]](https://img.taocdn.com/s3/m/ae91234410a6f524ccbf85dd.png)
酒店英语
Unit 2 Checking In
１
Reading
1. What duties does a receptionist perform?
Suggested Answers
unitunit22checkingbacknexthomehomehomehomehomehomehomehome登记入住除了为客人办理入住登记手续接待员还需要承担一些其他工作例如回答客人提出的问题帮助客人解决他们遇到的困难接听客人打来的电话为客人记录留言处理不满意的客人的投诉等
酒新店英职语 业英语
The receptionist should check in guests with or without reservations, answer any questions from the guests, help guests with any problems, answer telephones, take messages, and handle complaints.
and key card which were prepared while the guest was completing the
registration form. The room card has the effect of being the identity
card for the guest during his/her stay. Finally, the receptionist should
１
Task 1 Match the steps of checking in with their
外研社新时代职业英语酒店英语 Unit 8 教学课件
Tip
spa（水疗），源于拉 丁文 Solus Par Agula， 意为 “健康由水而 来”。它是沐浴、按摩、 护肤品、香熏等的完美 结合，具有美容养颜、 舒缓身心等功效。
听力原文
3
Scene 3 At the spa
Task 2 Listen to the dialog again and fill in the service record below.
(to be continued)
5
Reading 1 Guest instructions
(to be continued)
5
Reading 1 Guest instructions
5
Reading 1 Guest instructions
business hours rent rackets
5
5
Reading 1 Guest instructions
Task 1 Read the guest instructions on the hotel’s recreation facilities and complete the email from a guest named Rick Leach to the hotel on the next page.
Peking Opera
children center charges
5
Reading 1 Guest instructions
Task 2 Choose the appropriate words from the boxes to complete the following reply to Mr. Leach. You may need to change the forms of some words when necessary.
酒店职场英语智慧树知到答案章节测试2023年青岛职业技术学院
第一章测试1.The primary （） of F&B department is to provide appropriate food andbeverage service for guests.A:problemB:careC:topicD:concern答案:D2.We’ll have you （） as soon as we get a free table.A:seatedB:sittingC:seatingD:sit答案:A3.Would you prefer （） in the hall or a private room? （）A:with sittingB:to sitC:sitD:in sitting答案:B4.I’m afraid there’s no seats （） at the moment.A:applicableB:availableC:adaptableD:admirable答案:B5.Different outlets in F&B department commonly （） pricing and menu types,styles of service, atmosphere and operating hours.A:differ atB:differ onC:differ fromD:differ in答案:D第二章测试1.Many people in the north are （） of liquors.A:enjoyB:fondC:loveD:like答案:B2.I have no （） about Chinese food.A:thoughtB:idealC:ideaD:thinking答案:C3.Hot Pot is also a （） dish of Sichuan Cuisine.A:typicalB:classifiedC:representingD:represent答案:A4.We have a good （） of Chinese foods and wines at your service.A:varietyB:inC:withD:selection答案:A5.This is our chef’s r ecommendation . It （） .A:tastes tastyB:recommendC:recommendationsD:tasty taste答案:A第三章测试1.Please accept my apology （） our restaurant.A:in behalf ofB:on behalf ofC:for part ofD:for behalf of答案:B2.There’s a 10% of service （） included in your bill.A:priceB:paymentC:chargeD:amount答案:C3.All of us should learn how to （） difficult situations and people.A:careB:handleC:fixD:deal答案:B4.Here is the menu, sir. Please （） your time.A:haveB:makeC:hurryD:take答案:D5.Five thousand dollars （） quite a large sum for him.A:haveB:areC:isD:were答案:C。
旅游饭店职业英语_unit3
Do You Know This?
The maid must ring the bell three times before entering the guest’s room. 客房服务员在进入客人房间之前至少要按 三次门铃。
Your Turn to Try Now
Listen to the words and repeat:
2. Clerk:Housekeeping.May I help you?
Guest:The TV set in my room doesn’t work. Clerk: .We’ll send someone to check it now.
Lesson 8
I’ll Pick up Your Laundry Right Now 我马上去取您要洗的衣服
TWO
Clerk:May I come in? 职员：可以进来吗？ Guest:Come in,please. 客人：请进吧。 Clerk:Good morning,Madam.May I clean your room now? 职员：女士，早上好。现在可以为您打扫房间吗？ Guest:Sorry,but not now. Could you come back in an hour? 客人：对不起，现在不行。你能一小时后再来吗？ Clerk:OK. 职员：可以。
We may also use these sentences in our work
I’m sorry, Madam. We will have someone check it for you. 对不起，夫人。我们立刻派人给您检查一下。 We’ll send someone up to your room right now. 我们马上派人去您的房间。 I will send the repairman to repair them immediately.？ 我们马上派人去修理？ Sorry for all those troubles. I will send a plumber right away. 抱歉给您带来这么多不便，我马上派管工去修理。
酒店职业英语——酒水服务篇
2、A碧 Soda 苏打水 Brandy 白兰地 Vodka伏特加 Champagne 香槟
Coke---Cola 可口可乐
Cocktail 鸡尾酒
rice wine 米酒
Mineral water 矿泉水
Pepsi---up 七喜 cider 苹果酒 Apple vinegar
苹果醋
Liquor 烈酒、白酒
Black tea 红茶
Green tea 绿茶
Jasmine tea 茉莉花茶
canned beer/ draught beet 听啤 扎啤
Budweiser 百威
Qing Dao 青岛纯生
Beer 啤酒
Heineken 喜力
Vegetable/ fruit
Orange Pineapple Apple Watermelon Corn Papaya juice Coconut
Red bull 红牛
Part Four
Beverage Service
Key sentences and works
All kinds of drinks
1、Key sentences and works
What would you like to drink ? 您想喝点什么？ We have all kinds of soft drinks, mineral water , beer and red wine . 我们有各种饮料，矿泉水、啤酒和葡萄酒 Here is the wine list . 这是酒水牌 Have you decided what to drink ? 您决定喝什么了吗？ With ice or without ice ? 要不要加冰？ How is the wine ? 这酒怎么样？ May I serve it now? 我现在为您斟上好吗？ Please enjoy. 请慢用。
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常用句型分析
I’m afraid + 从句 NO.56 这样开头比较婉转,句子后面可紧接着 would you mind + doing sth. “您介意……” 如:I’m afraid our standard rooms are full, would you mind trying our deluxe rooms.
…be not allowed in… NO.35 “在某地是不允许……的”
常用句型分析
Could you + do sth. NO.23 礼貌的要求对方 对比: can you +do sth. 语气更委婉 please do sth. 更客气
May I do/have + sth. NO.27 NO.29 我能做/知道您的(看看您的)… 礼貌的询问对方某些问题 如:May I see your passport. have your name.
Hale Waihona Puke 酒店职业英语常用句型分析Welcome to +某个地方 NO.1 对客常说欢迎语 “欢迎您来到…..” 如: Welcome to imperial palace Hotel.
How are you? NO.3 跟已经认识的人打招呼 How do you do? 用于初次见面 答: Fine. And you? / How do you do? I am fine too, thank you.
我们将立即采取措施，使您满意。
对不起，请您再说一遍好吗？/我 请您原谅。
I,m sorry to have kept you waiting. 对不起，让您久等了。
Excuse me for rushing into your room without knocking at the door.
请原谅，我忘了敲门就闯进您的 房间。
常用句型分析
Thank you for + doing sth. NO.4 感谢别人做了某事 or thank you for + 名词 如:Thank you for coming. your understanding.
I’m …from …. NO.14 自我介绍来自何处 如:I’m + 名字 + from + 某个部门 地方(学校/城市等) 国家
常用句型分析
Let me help you with sth./to do sth NO.19 “让我来帮您……” 如:Let me help you with your luggage. to carry the luggage.
Allow me to do sth. NO.20 “请让我来……/请允许我来……”
Shall I + do sth. NO.59 用于给客人提供意见或服务 如:Shall I call the doctor?
常用句型分析
You can go there by +交通工具 NO.70 “您可以搭乘某种交通工具 如:by bus/taxi/train/boat/plane 公共汽车/的士/火车/轮船/飞机 用于回答:How can I get to…
It takes about +时间 NO.79 做某事需要花多少时间 用于回答 “How long does it take?” 如:It takes about + 分钟/小时 minutes/hours
如何称呼对方
不知道对方姓名时: 女士 madam 男士 sir
知道对方姓名时: 王先生 Mr. Wang 王太太 Mrs. Wang 王小姐 Miss. Wang (未婚女性) 王女士 Ms. Wang (婚姻状况不详女性)
如何表达具体时间
…minutes past…几点过几分 …minutes to…几点差几分 特殊时间 a quarter 一刻钟 half an hour 半小时 直接用数字表示: 4:20 four twenty 10:50 ten fifty
1、I beg your pardon.
It was my fault.这是我的过错。 Sorry,I didn't mean it.对不起，我 不是故意的。 I,m really sorry, but you see my difficulties. 真对不起，但希望您能体谅我的 难处。
We,ll try our best to take some measures so that you can be satisfied.