旅游专业英语
旅游专业英语第二版课后练习题含答案
旅游专业英语第二版课后练习题含答案一、填空题1.The person who makes travel arrangements for tourists iscalled a ___________.–Answer: travel agent.2.rfares are sometimes discounted for passengers who______________.–Answer: book their tickets in advance.3.Tourists who don’t want to spend a lot of money onaccommodations can stay in a _____________.–Answer: hostel.4.Travelers who prefer to plan their own trips without using atour operator are called _____________.•Answer: independent travelers.5.Foreign visitors to a country are sometimes required to obtna _______________ before they are allowed to enter.•Answer: visa.二、选择题1.Which of the following documents is required for entry tosome countries?–A. Passport–B. Driver’s license–C. Birth certificate–D. Social security cardAnswer: A. Passport2.If you want to travel to the United States, what do you needto have?• A. A passport and a visa• B. A driver’s license and a passport• C. A birth certificate and a visa• D. A social security card and a passportAnswer: A. A passport and a visa3.Which of the following accommodations usually offers thelowest room rates?–A. Hotel–B. Motel–C. Hostel–D. ResortAnswer: C. Hostel4.What is a tour operator?• A. A person who organizes travel for other people• B. A person who provides travel information• C. A person who provides transportation for tourists• D. A person who works in a travel agencyAnswer: A. A person who organizes travel for other people5.Which mode of transportation is usually the most expensive?• A. Plane• B. Trn• C. Bus• D. CarAnswer: A. Plane三、阅读理解Tourism is an important industry in many countries around the world. Tourists travel for different reasons, such as professional development, cultural enrichment, and personal relaxation. However, tourism also has some negative impacts on the environment and local communities.One way to reduce the negative impacts of tourism is to promote sustnable tourism. Sustnable tourism is a type of tourism that conserves the natural and cultural environment while providing economic benefitsto local communities. It is a way to balance the needs of tourists, the environment, and the local community.To promote sustnable tourism, some hotels and tour operators have adopted sustnable practices, such as recycling, energy conservation, and the use of local materials. In addition, tourists can also contribute to sustnable tourism by choosing eco-friendly accommodation and activities, respecting local customs and traditions, and supporting local businesses.However, promoting sustnable tourism requires the cooperation of all stakeholders, including the government, the tourism industry, local communities, and tourists. Sustnable tourism is not only good for the environment, but it also benefits the local economy and enhances the travel experience of tourists.1.What is sustnable tourism?–Answer: Sustnable tourism is a type of tourism that conserves the natural and cultural environment whileproviding economic benefits to local communities.2.What are some sustnable practices that hotels and tour operators can adopt?–Answer: Some sustnable practices that hotels and tour operators can adopt include recycling, energy conservation, and the use of local materials.3.How can tourists contribute to sustnable tourism?–Answer: Tourists can contribute to sustnable tourism by choosing eco-friendly accommodation and activities,respecting local customs and traditions, and supportinglocal businesses.4.Who needs to cooperate to promote sustnable tourism?–Answer: Promoting sustnable tourism requires the cooperation of all stakeholders, including the government,the tourism industry, local communities, and tourists.5.What are the benefits of sustnable tourism?–Answer: Sustnable tourism benefits the environment, the local economy, and enhances the travel experience oftourists.。
旅游英语
“旅游业英语”English for Tourism第一课： 接受电话预定房间Lesson 1: Taking a Reservation over the Phone各位朋友好，欢迎您收听初级旅游业英语第一讲，我是澳洲广播电台的节目主持人马健媛。
这套共二十六讲的教材有助于在旅游及服务业工作的人员和说英语的顾客沟通。
这套教材的每一个单元包含旅游服务业中一个重要组成部分的英语对话，如果您一开始无法完全听懂对话的内容，请不要着急，因为在后续的课程中我们会反复讲解和练习这些对话的内容。
在每个单元结束时您都可以听到完整的对话内容，也许到时您会惊喜的发现自己可以听懂并重复这些对话的许多内容呢。
第一课： 接受电话预定房间Lesson 1: Taking a reservation over the phone.在第一部分中，您要学习如何通过向客人做自我介绍及如何用英语表达“早晨好”、“下午好”和“晚上好”这样的词语，您还要学习如何表达日期及英语字母的国际无线电标准拼读方式。
另外在这一课中您还可以学习及练习如何正确地称呼客人和“是”这个词汇的正式用法。
在这一部分的对话，您要学习如何接受电话预定房间，请听酒店前台接待员利奥是如何Leo: Hi, I’m Leo接受杰克伟博中年但是未婚的女儿蒙纳Mona: Hi, I’m Mona White及蒙纳的父亲杰克伟博Jack:Hi, I’m Jack Webber.的房间预定现在让我们听接受电话预定房间的对话Leo:Plaza Hotel, good morning. Leo speaking.Mona:Ah yes, I’d like to book two rooms for myself and my father.Could you tell me the cost of a single room per night?Leo: Certainly. A single room is 120 dollars American, per night.Mona: Fine.Leo: And when would you like the rooms?Mona: From the 25th to the 28th of September.Leo: Arriving the 25th of September and leaving on the 28th? Three nights?Mona: That’s right.Leo: Just a minute please.我们一起来听听利奥是怎么接听电话的Listen to Leo’s greeting with translation..利奥：早晨好，这里是广场酒店，我是利奥Leo: Plaza Hotel, good morning. Leo speaking.在英语中，在中午十二点之前我们问候对方时都可以说GOOD MORNING, 而在中午十二点之后到天黑之前我们都可以说GOOD AFTERNOON, 而在天黑之后到午夜十二点之前这段时间内，我们就要说 GOOD EVENING 了，请注意，您绝不可以把GOOD NIGHT 当作问候语来使用，因为这个词组是人们在晚间表达再见的一种说法。
旅游职业英语第二版 韦夏蝉课后习题答案
旅游职业英语第二版韦夏蝉课后习题答案1、The Titanic is a nice film. I _______ it twice. [单选题] *A. sawB. seeC. have seen(正确答案)D. have saw2、78．—Welcome to China. I hope you'll enjoy the ________.—Thank you. [单选题] * A．tour(正确答案)B．sizeC．nameD．colour3、Both Mary and Linda don't care for fish. [单选题] *A. 喜欢(正确答案)B. 关心C. 照料D. 在乎4、We _______ play basketball after school. [单选题] *A. were used toB. used to(正确答案)C. use toD. are used to5、In many cities, a low-carbon lifestyle has become（）. [单选题] *A. more popular and more popularB. more and more popular(正确答案)C. the most popularD. most and most popular6、Now people can _______ with their friends far away by e-mail, cellphone or letter. [单选题] *A. keep onB. keep in touch(正确答案)C. keep upD. keep off7、I arrived _____ the city _____ 9:00 am _______ April [单选题] *A. at, in, atB. to, on, atC. in, or, atD. in, at, on(正确答案)8、Which animal do you like _______, a cat, a dog or a bird? [单选题] *A. very muchB. best(正确答案)C. betterD. well9、75．Why not________ for a walk? [单选题] *A．go out(正确答案)B．to go outC．going outD．goes out10、26．There’s some fruit in the kitchen. We ________ buy any. [单选题] * A．need toB．needn’t toC．don’t needD．don’t need to(正确答案)11、32．There are about __________ women doctors in this hospital. [单选题] *A．two hundred ofB．two hundreds ofC．two hundredsD．two hundred (正确答案)12、It’s windy outside. _______ your jacket, Bob. [单选题] *A. Try onB. Put on(正确答案)C. Take offD. Wear13、——Have you（）your friend Bill recently? ———No, he doesnt often write to me. [单选题] *A. heard aboutB. heard ofC. heard from (正确答案)D. received from14、I will _______ from Hunan University next year. [单选题] *A. learnB. studyC. graduate(正确答案)D. come15、Tom and Mary's house bought last year is（）Lucy, s. [单选题] *A. the three size ofB. three times the size of(正确答案)C. as three times large asD. three times as larger as16、The teachers don't make us wear a school uniform and we can wear _____ we like. [单选题] *A. anyB. thatC. asD. what(正确答案)17、（）of the twins was arrested because I saw them both at a party last night. [单选题] *A. NoneB. BothC. Neither(正确答案)D. All18、It’s usually windy in spring, ______ you can see lots of people flying kites.（）[单选题] *A. so(正确答案)B. orC. butD. for19、--Miss Li, could you please help me _______ math problem？--OK. Let me try. [单选题] *A. look upB. work out(正确答案)C. set upD. put up20、2．The villagers want to have a bridge. Can this dream ________? [单选题] *A．come outB．get awayC．come true(正确答案)D．get out21、41．—________ do you take?—Small, please. [单选题] *A．What size(正确答案)B．What colourC．How manyD．How much22、Having stayed in the United States for more than ten years, he got an American（）[单选题] *A. speechB. accent(正确答案)C. voiceD. sound23、No writer will be considered（）of the name until he writes a work. [单选题] *A. worthlessB. worthy(正确答案)C. worthwhileD. worth24、—______? —Half a kilo.（）[单选题] *A. How much are theyB. How much is itC. How much would you like(正确答案)D. How many would you like25、I _______ Zhang Hua in the bookstore last Sunday. [单选题] *A. meetB. meetingC. meetedD. met(正确答案)26、Mary's watch is more expensive than _____. [单选题] *A. Susan's(正确答案)B. that of Susan'sC. that of SusanD. Susan27、--_______ do you have to do after school?--Do my homework, of course. [单选题] *A. What(正确答案)B. WhenC. WhereD. How28、9．There will be a lot of activities at English Festival nest month. Which one would you like to ________? [单选题] *A．take part in (正确答案)B．joinC．attendD．go29、There are still some wild tigers alive. [单选题] *A. 聪明的B. 凶恶的C. 野生的(正确答案)D. 珍贵的30、John Smith is _______ of the three young men. [单选题] *A. strongB. strongerC. the strongerD. the strongest(正确答案)。
旅游专业英语翻译
旅游业的组成部分components of the travel industry共同努力the combined efforts旅游服务业the travel industry and services路边的汽车旅馆the roadside motel飞行国际和国内长距离航线fly international and domestic long-distance routes各种形式的陆地交通the various forms of ground transportation涉及景点和旅游事件be concerned with attractions and events about travel可随意支配的收入discretionary income路线安排plan the itinerary北京是中华人民共和国的首都，是中国政治、经济和文化中心。
Beijing ，the capital of PRC，is the center for politics, economy and culture in China.北京的宾馆、饭店大多分布在城里。
到2010年，北京将拥有大约15万间客房，能接待50万外宾。
Most of the hotels are distributed in Beijing. Up to the year of 2010, there will be approximate 150 thousand rooms for guests in Beijing. And it will be able to accommodate 500 thousand foreign customers.网络旅游和电子客票的发展使航空公司也进入到旅游业的相关部门。
The development of on-line travel and electronic tickets makes airline companies a part of the related tourism components.旅游经营商和代理商也纷纷建立起自己打网上销售店。
旅游管理专业英语（第二版）段开成练习及试题2套及参考答案
考试试卷Part I Reading Comprehension (10 points)Directions: Reading the following passage and choose the correct answersThe ways in which products are put together, that is product formulation, are the most important responses marketing managers make to what they know of their customers' needs and interests. Product decisions, with all their implications for the management of service operations and profitability, reflect all aspects of an organization's management policies, including long-term growth strategy, investment, and personnel policy. They largely determine the corporate image an organization creates in the minds of its existing and prospective customers.To a great extent, the design of products determines what prices can be charged, what forms of promotion are needed, and what distribution channels are used. For all these reasons, customer-related product decisions are the basis of marketing strategy and tactics. As the most important of the four P's in the marketing mix (product, price, promotion and place), product formulation requires careful consideration in any branch of marketing. Because of the particular nature and characteristics of travel and tourism, the subject is especially complex in the tourism industry.Any visit to a tourism destination comprises a mix of several different components, including travel, accommodation, attractions and other facilities, such as catering and entertainment. Sometimes all the components are purchased from a commercial supplier, e.g. when a customer buys an inclusive holiday from a tour operator, or asks a travel agent to put the components togetherfor a business trip. Sometimes customers supply most of the components themselves, e.g. when a visitor drives his own car to stay with friends at a destination.Conveniently known as a "components' view", the conceptualization of travel and tourism products as a group of components or elements brought together in a 'bundle' selected to satisfy needs, is a vital requirement for marketing managers. It is central to this view that the components of the bundle may be designed, altered and fitted together in ways calculated to match identified customer needs.As far as the tourist is concerned, the product covers the complete experience from the time he leaves home to the time he returns to it. Thus the tourist product is to be considered as an amalgam of three main components of attractions, facilities at the destination, and accessibility of the destination. In other words, the tourist product is not an airline seat or a hotel bed, or relaxing on a sunny beach, but rather an amalgam of many components, or package. Airline seats and hotel beds, etc. are merely elements or components of a total tourist product which is a composite product. Without detracting in any way from the general validity and relevance of this overall view of tourism products, it has to be recognized that airlines, hotels, attractions, car rental and other producer organizations in the industry, generally take a much narrower view of the products they sell. They focus primarily on their own services. Many large hotel groups and transport operators employ product managers in their marketing teams and handle product formulation and development entirely in terms of the operations they control. Hotels refer to 'conference products', for example, or 'leisure products'; airlines to 'business class products'; and so on. For this reason, the overall product concept sets the context in which tourism marketing is conducted but it has only limited value in guiding the practical product design decisions that managers of individual producer organizations have to make. A components' view of products still holds good, however, because it is in the nature of service products that they can be divided into a series of specific service operations or elements, which combine to make up the particular products customers buy.It is usually highly instructive to analyze any service producer's operations in terms of the full sequence of contacts between customer and operator, from the time that they make initial inquiries, until they have used the product and left the premises. Even for a product such as that provided by a museum, there is ample scope to analyze all the stages of a visit and potential points of contact that occur from the moment the customer is in sight of the entrance until he leaves the building, say two hours later. Putting the components' view in slightly different terms, individual service producers designing products must define service concept in terms of the bundles of goods and services sold to the customer and the relative importance of each component to the customer.To bring the two distinctive aspects of tourist products together —the overall view and that of individual producer organizations —it is possible to consider them as two different dimensions. The overall view is a horizontal dimension in the sense that a series of individual product components are included in it, and customers, or tour operators acting as manufacturers, can maketheir selection to produce the total experience. By contrast, the producers' view is a vertical dimension of specific service operations organized around the identified needs and wants of target segments of customers. Producers typically have regard for their interactions with other organizations on the horizontal dimensions, but their principal concern is with the vertical dimension of their own operations.From the standpoint of a potential customer considering any form of tourist visit, the product may be defined as a bundle or package of tangible and intangible components, based on activity at a destination. The package is perceived by the tourist as the experience available at a price, and may include destination attractions and environment, destination facilities and services, accessibility of the destination, images of the destination, and price to the customer.Destination attractions and environment that largely determine customers' choice and influence prospective buyers' motivations include natural attractions, built attractions, cultural attractions and social attractions. Combined, these aspects of a destination comprises what is generically, if loosely, known as its environment. The number of visitors the environment can accommodate in a typical range of activities on a typical busy day without damage to its elements and without undermining its attractiveness to visitors is known as its capacity.Destination facilities and services are elements within the destination, or linked to it, which make it possible for visitors to stay and in other ways enjoy and participate in the attractions. These include accommodation units, restaurants, transport at the destination, sports activities, retail outlets, and other facilities and services.Accessibility of the destination refers to the elements that affect the cost, speed and the convenience with which a traveler may reach a destination, including infrastructure, equipment, operational factors and government regulations.The attitudes and images customers have towards products strongly influence their buying decisions. Destination images are not necessarily grounded in experience or facts, but they are powerful motivators in travel and tourism. Images and the expectations of travel experiences are closely linked in prospective customers' mind.Any visit to a destination carries a price, which is the sum of what it costs for travel, accommodation, and participation in a selected range of services at the available attractions. Because most destinations offer a range of products, and appeal to a range of segments, price in the travel and tourism industry covers a very wide range. V isitors traveling thousands of miles and using luxury hotels, for example, pay a very different price in New Y ork than students sharing campus-style accommodation with friends. Y et the two groups may buy adjacent seats in a Broadway theater. Price varies by season, by choice of activities, and internationally by exchange rates as well as by distance traveled, transport mode, and choice of facilities and services.With a little thought it will be clear that the elements comprising the five product components, although they are combined and integrated in the visitor's experience, are in fact capable ofextensive and more or less independent variation over time. Some of these variations are planned, as in the case of the Disney World developments in previously unused areas around Orlando, Florida, where massive engineering works have transformed the natural environment and created a major tourist destination. By contrast, in New Y ork, London, or Paris, the city environments have not been much altered for travel and tourism purposes, although there have been massive planned changes in the services and facilities available to visitors. Many changes in destination attractions are not planned, and in northern Europe the decline in popularity of traditional seaside resorts since the 1960s has been largely the result of changes in the accessibility of competing destinations in the sunnier south of the Continent. Changes in the product components often occur in spite of, and not because of, the wishes of governments and destination planners. They occur because travel and tourism, especially at the international level, is a relatively free market, with customers able to pursue new attractions as they become available. Changes in exchange rates, which alter the prices of destinations, are certainly not planned by the tourism industry, but have a massive effect on visitor numbers, as the movements between the UK and the USA since 1978 have demonstrated. It is in the promotional field of images and perceptions that some of the most interesting changes occur, and these are marketing decisions. The classic recent example of planned image engineering may be found in the "I Love New Y ork" campaign, which, based on extensive preliminary market research, created a significant improvement to the "Big Apple's" appeal in the early 1980s.The view of the product taken by customers, whether or not they buy an inclusive package from a tour operator or travel wholesaler, is essentially the same view or standpoint as that adopted by tour operators. Tour operators act on behalf of the interests of tens or hundreds of thousands of customers, and their brochures are a practical illustration of blending the five product components.The overall view is also the standpoint of national, regional and local tourist organizations, whose responsibilities usually include the coordination and presentation of the product components in their areas. This responsibility is an important one even if the destination tourist organizations are engaged only in liaison and joint marketing, and not in the sale of specific product offers to travelers.In considering the product, we should note that there is no natural or automatic harmony between components, such as attractions and accommodation, and they are seldom under any one organization's control. Even within component sectors such as accommodation there will usually be many different organizations, each with different, perhaps conflicting, objectives and interests. Indeed it is the diversity or fragmentation of overall control, and the relative freedom of producer organizations to act according to their perceived self-interests, at least in the short term, which makes it difficult for national, regional and even local tourist organizations to exert much coordinating influence, either in marketing or in planning. Part of this fragmentation simply reflects the fact that most developed destinations offer a wide range of tourism products and deal with a wide range of segments. In the long term, however, the future success of a destination must involvecoordination and recognition of mutual interests between all the components of the overall tourism product.The overall view of tourism products is highly relevant to the marketing decisions taken by individual producers, especially in establishing the interrelationships and scope for cooperation between suppliers in different sectors of the industry, e.g. between attractions and accommodation, or between transport and accommodation. But in order to design their product offers around specific service operations, there are internal dimensions of products for marketers to consider; these are common to all forms of consumer marketing and part of widely accepted marketing theory. Marketing managers need to think about the product on three levels:The core product, which is the essential service or benefit designed to satisfy the identified needs of target customer segments.The tangible product, which is the specific offer for sale stating what a customer will receive for his money.The augmented product, which comprises all the forms of added value producers may build into their tangible product offers to make them more attractive to their intended customers.The following example of an inclusive weekend break in a hotel will help to explain what the three levels mean in practice. The product offer is a package comprising two night's accommodation and two breakfasts, which may be taken at any one of a chain of hotels located in several different destinations. Because of the bedroom design and facilities available at the hotels, the package is designed to appeal to professional couples with young children. The product is offered for sale at an inclusive price through a brochure, which is distributed at each of the hotels in the chain and through travel agents. The example reveals the three product levels.Core product is intangible but comprises the essential need or benefit as perceived and sought by the customer, expressed in words and pictures designed to motivate purchase. In the example under discussion, the core product may be defined as relaxation, rest, fun and self-fulfillment in a family context. It should be noted that the core product reflects characteristics of the target customer segments, not the hotel. The hotel may, and does aim to, design its core product better than its competitors, and to achieve better delivery of the sought benefits. But all its competitors are aiming at the same basic customer needs and offering virtually identical benefits. Customers' core needs usually tend not to change very quickly, although a hotel's ability to identify and better satisfy such needs can change considerable. Since customer perceptions are never precisely understood, there is ample scope for improvement in this area.Tangible product comprises the formal offer of the product as set out in a brochure, stating exactly what is to be provided at a specified time at a specified price. In the example under discussion, the tangible product is two nights and two breakfasts at a particular location, using rooms of a defined standard, with bathroom, TV, telephone, etc. The provision(if any) of elevators, coffee shops, air-conditioning and swimming pool are all within the formal product and the name ofthe hotel is also included. In the case of hotel products generally, there is often very little to choose between competitors' tangible product offers, and price may become a principal reason for choice. Blindfolded and led to any one of, say, twenty competitors' premises, most hotel customers would not easily recognize the identity of their surroundings. The brochure description of the tangible product forms the basic contract of sale, which would be legally enforceable in most countries.Both tangible and intangible, augmentation is harder to define with precision. It comprises the difference between the contractual essentials of the tangible product and the totality of all the benefits and services experienced in relation to the product by the customer from the moment of first contact in considering a booking to any follow-up contact after delivery and consumption of the product. The augmented product also expresses the idea of value added over and above the formal offer. It represents a vital opportunity for producers to differentiate their own products from those of competitors. In the example under discussion there may be up to twenty 'add ons', some fairly trivial, such as a complimentary box of chocolates on arrival, and some significant, such as entrance tickets to local attractions or entertainments. Some of the added benefits are tangible as indicated, but some are intangible, such as the quality of service provided and the friendliness of staff at reception, in bars and so on. Also intangible is the image or 'position' the product occupies in customers' minds. In the case of a hotel group this will be closely related to the corporate image and branding of the group. In the example under discussion, the augmented elements would be purpose-designed and developed around the core product benefits in ways calculated to increase the appeal to the target segment's needs. There is, inevitably, an area of overlap between the tangible and augmented elements of the product, which cannot be defined with any precision.1. Which of the following is not included in the four P's in the marketing mix?A. productB. priceC. promotionD. people2. According to the overall view, the tourism product is to be considered as an amalgam of the following elements except _______.A. attractionsB. facilities at the destinationC. touristsD. accessibility of the destination3. Which of the following is not considered part of the destination facilities?A. HotelsB. RestaurantsC. Sports activitiesD. Schools4. The carrying capacity of a destination is defined as _______.A.the number of visitors the environment can accommodate in a typical range of activities ona typical busy day without damage to its elements and without undermining itsattractiveness to its visitors.B.the number of travelers the destination can put up for its daily activities without damage toits facilities.C.the number of tourists a destination can contain in a typical range of daily activities withoutdamage to its surroundings.D.the number of people a park can hold in a typical busy day for its entertainment activitieswithout damage to its installations and without harming its image.5. The Big Apple refers to _________.A. New Y orkB. Washington, D.C. C. Los AngelesD. Boston6. Which of the following is not one of the three levels on which marketing managers need to think about the tourism product?A. The core productB. The tangible productC. The intangible productD. The augmented product7. Accessibility of a destination refers to the elements that affect the cost, speed, and the convenience with which a tourist may _____ a destination.A. stay inB. get toC. leaveD. contact8. The core product is _______.A. tangibleB. intangibleC. physicalD. invisible9. The design of tourism products largely determines the following except ______.A. the priceB. the form of distributionC. the distribution channelD. the customers' buying decision10. The augmented product is the difference between _________.A. the formal offer and the actual total experience of the touristsB. the contractual essentials and the totality of tourists' expectationsC. the add-on values and the real valuesD. the tangible product and the follow-up activitiesPart II Terms Used in Tourism Industry (30 points)Directions: Spell out the following initials and acronyms1.LBO2.MBO3.CRS4.ROI5.EDI6.ERPTA8.CEO9.ADR10.POSDirections: Define the following terms 1.synergy2.Delphi Analysis3.Intellectual Property4.Seven-S Framework5.mission statementPart III Questions and Answers (20 points)Directions: Give a brief answer to each of the following questions1.What is the significance of the Airline Deregulation Act of 1978 to the American tourismindustry?2.What are the differences between GDP and GNP?3.What are the key management functions?4.How does yield management work in hotel management?Part IV Translation (30 points)Directions: Translate the following passage into Chinese.According to advance figures from the U.S. Bureau of Economic Analysis, the national economy (as measured by gross domestic product) contracted at an inflation-adjusted 0.4 percent annual rate in the third quarter—the first quarter of negative growth in more than eight years. Most economists predict an even larger contraction in the fourth quarter of 2001. If there is negative growth in the fourth quarter of 2001, then the economy officially will be in a recession. Within the restaurant industry, the employment picture also looks bleak. On a seasonally adjusted basis, eating-and-drinking places cut 42,000 jobs in October, which followed a 43,000 job reduction in September. This marks the worst restaurant-industry employment performance on record for those two months.Directions: Translate the following passage into English.管理从19世纪末才开始形成一门科学，但是管理的概念和实践已经存在了数千年。
饭店英语考试A卷
《旅游专业英语》试题（A 卷）
开卷（ ） 闭卷（ √） 适用专业年级： 2006 级旅游管理普本 1、2 班及旅游职教
姓名
总 分 阅 卷 人 核 分 人 得 分 题 号 题 分 一
学号
二 三
专业
四 五 六
班级
七 八 九 十
本试题一共六道大题，共六页，满分 100 分。考试时间 120 分钟。
注：1.答题前，请准确、清楚地填各项，涂改及模糊不清者、试卷作废。 1.答题前 请准确、清楚地填各项，涂改及模糊不清者、试卷作废。 答题前，
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系（教研室）主任签字：
A卷
Answer
Sheet
Part I 请听下面的对话，选择正确答案。 一．请听下面的对话，选择正确答案。 1-5 请听下面的两个对话，把空白处补充出来。 二．请听下面的两个对话，把空白处补充出来。 1 2 3 4 5 6 7 8 9 10 请听下面的两段段话，判断下列说法是否正确。 三. 请听下面的两段段话，判断下列说法是否正确。 1-5 6-10 Part II 1. 2. 4. 5. 7. 8. 9. Part III 1. 2. 3. 4. 5. 6. Part IV
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A卷
Part IV 撰写确认函 (6 Points) 假设你是成都假日酒店宴会部的销售经理王明，请您给张先生写一封确认函，确认张先生 女儿婚宴的细节（婚宴定于三月六日星期六两点举行，有 100 人参加婚礼。张先生愿意要 10 人一桌的婚宴套餐，每客 60 元。酒店希望收到 10%的定金） 。
2．试卷若有雷同以零分计。 试卷若有雷同以零分计。
旅游服务英语unit3 Accommodation Service
高等职业教育旅游类专业系列教材
Reading A
Task One : Decide whether the following statements are true (T) or false (F).
1.InterContinental Sanya Resort is located in Hainan Province. ( ) 2.InterContinental Sanya Resort is far from the airport. ( 3.InterContinental Sanya Resort offers an international menu for diverse tastes. ( )
Q2: What should a tour guide do after the guests check in?
Байду номын сангаас
高等职业教育旅游类专业系列教材
Reading A
Text Task 1 Task 2 Task 3
高等职业教育旅游类专业系列教材
Reading A
InterContinental Sanya Resort is one of the world's finest hotels of the InterContinental Hotels Group. It is located in Xiao Dong Hai tourism area of Sanya in Hainan Province. The resort lies between a beautiful beach on one side and mountains on the other. As the first ecofriendly hotel in Sanya, it has more than 57 thousand square meters of green area irrigated by an advanced watering system which can save up to 60 tons of water each day. The resort also has 1000 square meters of solar power which can reduce carbon dioxide emissions by 600 kilograms per day.
英语导游词汇
导游必备词汇一. 旅游概述1.China's category A travel agency 一类社2.China's category B travel agency 二类社3.China's category C travel agency 三类社4.guidebook 旅游指南5.guild practice 导游实践6.international tourism 国际导游7.itinerary 旅行计划,节目8.local guide 地陪,地方导游9.local tourist organization 地方旅游组织10.low season 淡季11.minimum tour price 最低旅游价格12.multilingual guide 会多种语言的导游13.national guide 全陪,全程导游14.national tourist organization 全国旅游组织15.off-peak season 淡季16.off season 淡季17.on season 旺季18.peak season 旺季19.professional （staff）旅游专业人员20.programme 节目21.receiving country 旅游接待国22.regional tourist organization 区域旅游组织23.season-high 旺季24.season-low 淡季25.selling season 旺季26.shoulder period/season 平季27.sightseeing 游览28.slack season 淡季29.state-list famous historical and culture cities国家级历史文化名城30.tour arrangement 旅游安排31.tour brochure 旅游小册子32.tour catalog 旅游团目录33.tour code number 旅游代号编码34.tour escort/conductor/director 旅游团陪同35.tour leader 领队,团长36.tour operation 旅游业务37.tour route 旅游路线38.tour talker 自动导游磁带机39.tourism 旅游业,旅游40.tourism activities 旅游活动41.tourism circles 旅游界42.touring 游览43.touring club 旅游俱乐部44.tourist 游客45.tourist association 旅游协会46.tourist authority/office 旅游局47.tourist council 旅游委员会48.tourist destination 旅游目的地49.tourist destination area 旅游目的地地区50.tourist destination country 旅游目的国51.tourist map 旅游地图52.tourist organization 旅游组织53.tourist periodical 旅游周刊54.tourist spots 旅游点55.tourist trade 旅游界56.travel 旅行57.travel business 旅游业务58.travel expert 旅游专家59.travel industry 旅游业60.travel journalist 旅游记者61.travel press 旅游报纸62.travel publication 旅游出版物63.travelling 旅游64.travelling expense 旅费65.travel-see tourism 旅游（美）66.travel trade 旅游业67.travel writer 旅游作家68.trip 旅行69.World Tourism Day 世界旅游日70.World Tourism Organization 世界旅游组织71.Tourist Administration 旅游局72.China's National Tourism Administration 中国旅游局73.Provincial Tourism Administration ……省旅游局74.Autonomous Region Tourism Administration 自治区旅游局75.Municipal Tourism Administration 市旅游局76.Autonomous Prefecture Tourism Administration 自治州旅游局77.County Tourism Administration 县旅游局二. 饭店种类1.inn 旅馆,饭店2.lodge 小旅馆3.tavern 酒店4.caravansary 马车店,大旅馆5.hostel 招待所6.hotel 饭店,酒店7.motel（=motor hotel）汽车饭店（旅店）8.budget hotel 廉价旅馆9.economy hotel（one-star hotel）一星级饭店10.some comfort hotel（two-star hotel）二星级饭店11.average hotel（three -star hotel）三星级饭店12.high comfort hotel（four -star hotel）四星级饭店13.deluxe hotel（five-star hotel）五星级饭店三. 客房种类1.single room 单人房（一张单人床）2.double room 双人房（二张单人床）3.double room 双人房（二张双人床）4.big single room大床房（一张双人大床）5.tripe room 三人房（三张单人床）6.economy room（ER）经济间7.standard room（SR）标准间8.superior room（UR）高级套房9.standard suit（ss）套间10.deluxe room（DR）豪华间11.presidential suit（PS）总统套房12.studio room 工作室型客房（设沙发床或躺椅）13.multi-functional room 多功能客房bined type rooms 组合客房四. 饭店计价方式1.European plan（EP）欧式计价（只计房租,不包括餐饮等费用）2.American plan（AP）美式计价（计算房租并包括每日三餐费用在内）3.modified American plan 修正美式计价（计算房租且包括两餐费/早餐,午餐,晚餐中选两餐）4.continental plan（CP）欧陆式计价（计算房租且包括欧陆式早餐餐费）5.Bermuda plan（BP）百慕大计价（计算房租,包括美式早餐餐费）五. 常用旅游英语词汇1.standard rate 标准价2.en-suite [ɒn'swiːt]套房3.family suite 家庭套房4.twin room you 带两张单人床的房间5.double room 带一张双人床的房间6.advance deposit 定金7.reservation 订房间8.registration 登记9.rate sheets 房价表10.tariff 价目表11.cancellation 取消预定12.imperial suite 皇室套房13.presidential suite 总统套房14.suite deluxe 高级套房15.junior suite 简单套房16.mini suite 小型套房17.honeymoon suite 蜜月套房18.penthouse suite 楼顶套房19.unmade room 未清扫房20.on change 待清扫房21.valuables 贵重品22.porter 行李员23.luggage/baggage 行李24.registered/checked luggage 托运行李25.light luggage 轻便行李26.baggage elevator 行李电梯27.baggage receipt 行李收据28.trolley 手推车29.storage room 行李仓30.briefcase 公文包31.suit bag 衣服袋32.travelling bag 旅行袋33.shoulder bag 背包34.trunk 大衣箱35.suitcase 小提箱 tag 标有姓名的标签37.regular flight 正常航班38.non-scheduled flight 非正常航班39.international flight 国际航班40.domestic flight 国内航班41.flight number 航班号42.airport 机场43.airline operation 航空业务44.alternate airfield 备用机场nding field 停机坪46.international terminal 国际航班候机楼47.domestic terminal 国内航班候机楼48.control tower 控制台49.jetway ['dʒetweɪ] 登机道50.air-bridge 旅客桥51.visitors terrace 迎送平台52.concourse 中央大厅53.loading bridge 候机室至飞机的连接通路54.airline coach service 汽车服务55.shuttle bus 机场内来往班车六. 旅游景点形容词汇1.旅游景点tourist attraction; tourist destination; scenic spot; places of tourist attraction2.自然景观natural splendor/attraction3.避暑胜地summer resort4.国家公园national park5.出土文物unearthed cultural relics6.古建筑群ancient architectural complex7.陵墓emperor's mausoleum/tomb8.古墓ancient tomb9.洞穴cave10.石笋stalagmite11.钟乳石stalactite12.石窟grotto13.坛altar14.亭pavilion15.台terrace16.廊corridor17.楼tower; mansion18.庵Buddhist nunnery19.江河湖泊rivers and lakes20.池潭ponds and pools 21.堤causeway22.舫boat23.榭pavilion; house on a terrace24.水榭waterside pavilion/house25.琉璃瓦glazed tile26.城堡castle27.教堂church; cathedral28.宫殿palace; hall; chamber29.皇城imperial city30.行宫temporary imperial palace for brief stays31.御花园imperial garden32.四大金刚the Four Guardians33.十八罗汉the Eighteen Disciples of the Buddha34.甲骨文inscription on oracle bones35.青铜器bronze ware36.景泰cloisonneenamel [klwɑː'zɒneɪ] [ɪ'næml]37.手工艺品artifact; handicrafts38.苏绣Suzhou embroidery39.唐三彩tricolor-glazed pottery; ceramics of the Tang Dynasty40.字画卷轴scroll of calligraphy and painting41.国画traditional Chinese painting42.文房四宝the four stationery treasures of the Chinese study including writing brushes, ink sticks, ink stonesand paper43.工艺精湛，独具匠心exquisite workmanship with an original/ingenious design44.湖光山色landscape of lakes and hills45.依山傍水enclosed/surrounded by the hills on one side and waters on the other46.景色如画picturesque views47.湖石假山lakeside rocks and rockeries48.山清水秀beautiful mountains and clear waters49.诱人景色inviting views50.园林建筑garden architecture51.佛教名山famous Buddhist mountain52.丝绸之路the Silk Road/Route六. 亚洲旅游景点1.the Himalayas 喜马拉雅山2.the Great Wall, China 中国长城3.Forbidden City, Beijing, China 北京故宫4.Yellow Crane Tower 黄鹤楼七. 其他词汇1.国内航线domestic flight2.海关手续customs formalities3.手提行李hand luggage4.航班号flight number5.免税商店duty-free shop6.旅客联passenger coupon7.行李认领牌baggage claim card8.入境签证entry visa9.软卧soft berth10.旅客通道passenger route11.自然保护区natural reserve12.水上公园water park13.风景点scenic spots14.民俗风情folk custom15.人造奇迹man-made wonders16.国际杂技节International Acrobatic Festival17.名胜古迹places of historic interests18.鱼米之乡the land of rice and fish19.建筑技术construction technology20.办手续go through the formalities21.合单结账one bill for all22.储存贵重物品store the valuables23.外币兑换foreign currency exchange24.精选路线selected itinerary25.附加旅游项目add-ons26.自由活时time for personal arrangements27.特别服务要special service requirement28.组团人数group size29.民俗旅游folk custom tour30.行业考察旅游trade observation tour31.路线图itinerary map32.旅游者过夜数guest night33.延长逗留extension of stay34.水族馆aquarium35.传统文化traditional culture36.自然美景natural beauty 37.商业区commercial district38.工业园industrial zone39.高新技术开发区Hi-tech Development Zone40.高速公路expressway41.立交桥flyover42.地铁underground43.儿童乐园children’s playground44.朝圣的游客pilgrim45.登上探险旅行mountaineering and adventuretour46.发源地cradle land47.悬崖峭壁sheer cliffs and steep mountains48.道教圣地the Taoist Holy Place49.温泉hot spring50.自然景观natural wonders51.常青树evergreen trees52.日出sunrise53.海拔above sea level54.免费行李限额free baggage allowance55.超重费excess baggage charge56.登机口boarding gate57.海关官员customs officer58.返程票return ticket59.停车场parking area60.地下停车场basement car park61.禁烟室non-smoking room62.最畅销的中国旅游路线best-selling China-tours63.预计抵达时间estimated time of arrival64.观光旅行sightseeing tour65.集体签证group visa66.上机board the plane67.起飞take68.身份证identity card69.旅行安排travel arrangements70.时差time difference。
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《旅游专业英语》教学大纲
一、课程性质和任务
本课程是旅游英语专业学生的核心职业能力模块的课程。
本课程主要任务是培养、训练学生在旅游工作环境下英语听、说、读、写、译语言能力；并掌握系统的旅游、导游基础知识；熟悉了解国内外丰富的旅游资源。
该课程通过听、说、读、写、讨论、解决问题和角色扮演等教学手段培养学生从事旅游或涉外旅游管理专业所需的英语听力、口语、阅读理解和写作的基本专业英语技能。
通过教学，不仅要让学生全面了解旅游行业服务人员在各种相关涉外工作背景下，如：机场、旅行社、导游、酒店等常见的规范英语表达范例和常用表格、旅游文书写作指南，还要让学生从多角度了解中国灿烂的传统文化精髓。
此外，还应注重对学生进行中西方文化知识拓展和综合素质训练所涉及的知识结构，如：历史文化，民族民俗风土人情和社交礼仪等知识。
二、课程教学目标
1．本课程的教学总目标：
使学生掌握基本的听、说、阅读、翻译、口语等技能，为学习专业知识、掌握专业技能、提高英语整体水平打下基础，并注意培养学生用英语思考的习惯，提高学生在旅游语境中运用英语的综合技能。
2. 基本知识教学目标：
1）掌握基本的听力、阅读、口语、写作、翻译等技能。
2）在旅游语境中对话和翻译的训练。
3. 能力教学目标：
1）听力能力要求：能基本听懂正常语速(每分钟120-160个单词)的一般旅游活动中的电话、对话等，并能结合具体语言环境，理解所听内容的深层含义，把握说话者的态度和意图。
2）阅读能力要求：能读懂中等难度的旅游英语文章，了解作者的观点和态度。
阅读速度为每分钟100-140个单词，理解准确率在75%以上。
3）口语能力要求：能用英语熟练在各种旅游工作场景下与相关人士沟通，解决问题。
语音、语调正确，语流连贯顺畅，表达基本得体。
4）写作能力要求：能够运用所学语言知识，写出符合国际旅游惯例、格式规范的一般性旅游实用文书等。
要能够做到中心思想明确、结构合理、语言得体。
5）英汉互译能力要求：能够翻译一般性旅游阅读材料。
英译汉，要求速度每小时200－250个单词；汉译英，要求速度每小时180－220个汉字。
能够承担一般性旅游活动中的口译工作。
6）词汇要求：认知词汇达到5,000左右单词，熟练掌握其中约2,500个词。
4．素质教育目标：
1）初步具有辨证思维的能力；
2）具有乐观、积极、向上的心理素质；。
3）勇于创新、不断更新自身知识体系的精神；
4）加强职业道德知识。
三、教学内容和要求
1. 基础语言知识教学
1) 流利地用每课书中出现的单词和句型进行对话；
c) 学习和理解西方国家的文化背景知识；
d) 背诵著名景点的中英文导游词；
2. 旅游环境下的英语教学：
重点：
1. 办理机场登机和海关检查手续常用英语
2. 旅行社接待，如培训、旅游产品推介、讨论旅游计划、帮助预订
处理投诉常用英语
3. 导游工作英语，如观光、导购、应急情况处理等
4. 酒店服务英语，如办理入住和离店手续等
5. 中国旅游文化与资源一览
难点：
1.实际旅游工作场景下的应急情况处理
2.沟通技巧的掌握
3.专业英语的词汇量要求
4.跨文化交际的差异
5.书本知识点与地方旅游资源的融合
3. 实践性教学（*为选择性教学内容）
1) 听力练习
a) 课文录音：听课文录音并模仿，矫正单词发音，练习地道的语音语调。
b) 听力理解：听写单词；听写文章；听一篇文章，正确地回答问题。
(*)
2) 课文内容练习
a) 根据课文内容完成对话。
b) 根据课文内容判断正误。
c) 根据课文内容完成课后相关练习。
3) 语法词汇练习
a) 词根、词缀：掌握一般的前缀和后缀，理解其含义并掌握由前缀和后缀构成的词汇
及它们在句子中的用法。
b) 近义词和反义词：区分近义词的含义和用法，掌握否定前缀的用法。
c) 能正确地用介词和冠词填空。
掌握课文中出现的动词词组的用法。
d) 时态：掌握一般现在时、一般过去时、一般将来时；现在、过去、将来完成时等时
态的用法；用动词的适当形式填空。
e) 能够独立完成综合性语法词汇篇章练习。
（*）
4) 口语练习
a) 根据课本要求完成课堂对话。
b) 能复述或背诵部分课文。
c) 能根据课文要求完成模拟表演、小组讨论等。
（*）
四、说明
1. 建议采用的教材：《旅游专业英语》（第二版）
大连理工大学出版社
高职高专旅游与酒店管理类课程规划教材
2. 大纲的应用范围和使用方法
1) 本大纲适用于旅游专业英语学生；
2) 本大纲教学内容包括基础语言知识教学、旅游环境下的英语教学和实践性教学三大
方面。
三个方面贯穿于每堂课的教学当中，不断提高学生的英语综合运用能力。
3. 考核方式及评分方法：
考核方式：平时成绩与期末考试相结合。
评分方法：期末卷面成绩占60% ，平时成绩40%(主要考察学习态度、课堂发言、讨论、作业、小测验成绩等方面)。