现代酒店英语实务教程第8课：RoomService客房送餐服务
餐厅服务英语 2-6 Room Service
• Ask the guest to sign te 工作知识(1)
• 1. Room service useful sentences 送餐服务常用语
(1) 敲门,自报身份: Room Service, may I come in? (2) 放置托盘(tray)或餐车(trolley)前应征询客人意见:Shall I put it here? (3) 准备好账单,并问清楚客人的结账方式: How would you like to pay the bill? (4) 客人用餐后,撤出餐具前应询问客人: Shall I take the plates away, 并 征求客人用餐的意见: How is everything? 若客人有不满,应及时补救。
Hotel Task 酒店任务
• Suppose you are Johnson, now you’re going to provide room service to the guest. Please perform the task according to the hints below with your partner. 角色A：你是Mr. William，住在1618房间。你打电话到 客服中心要求客房送餐服务，并告知需要一份欧陆式早 餐
酒店英语(精品课程)unit8-L20
我想用典型的中国茶招待我的 朋友。 我要把一些干净的毛巾、热水 和茶杯一起拿过来。 很抱歉打扰你了。
Case Study
—Dialogue1
1.Listening
• Pre-listening questions
• 1. What does the keeping attendant do for Mr. Taylor? • 2.What does Mr. Taylor need for the party?
Match the key sentence patterns
A 1.I’ll bring in some fresh towels together with the drinking water and tea cups. 2. May I do the turn –down service for you now? 3.I'm sorry to disturb you 4.I’d like to treat my friend with a typical
•
• • • •
New words
treat typical disturb permission
打扰 准许 招待 典型的
Match the key expressions
• • • • • • • make the bed 打扰 in time. 做晚床 disturb 开水 turn –down service 铺床 boiled water 中国茶 tidy up 及时 Chinese tea 收拾
4: Find out some useful sentences
• 1. May I do the turn –down service for you now? （我现在可 以为您做夜床服务吗？） • 2. I'm sorry to disturb you. （抱歉打扰您。） • 3 Will you please bring us a bottle of just boiled water and tea cups? （能给我们拿来一瓶开水和几个茶杯吗？） • 4. You may make all of them in about half an hour. （你可以 在大约半个小时做完。）
robert现代酒店英语实务教程
Chapter 1 Front Desk 前台Unit 2 Room Reservations 客房预订经典对话R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I helpyou?您早，客房预订部，请问有什么可以帮助您？G：Yes,I’d like to book a room.我想预订一个房间。
R：Thank you, sir. For which date and how many guests will there be in your part y?谢谢您。
要订在什么时候？您一行有多少人？G：From April 16th to 20th .Just my wife and myself.4 月16 日到20 日。
只有我和我太太。
R：From April 16th to 20th …… .And which kind of room would you prefer, sir?4 月16 日到20 日。
请问您想预订哪种房间。
G:A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you forwaiting , sir. We have a twin room at US$180 per night, will th at be all right?请别挂断好吗？我来检查一下是否有空房间。
（过来一会儿）让您久等了，先生。
我们有空余的双床间，现在价格是每晚180 美元，这样可以吗？G：Ok, I’ll take it.好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?谢谢您，先生。
现代酒店英语实务教程 第9课：Other Housekeeping Service
现代酒店英语实务教程第9课：OtherHousekeeping ServiceUnit 6 Other Housekeeping Service其它客房服务常用句型百宝箱1.添加物品1) I’m out of toilet paper.我的厕纸用完了。
2) Can I have an extra pillow/teabag/bath towel/…?我能多要一个枕头/茶包/浴巾/吗？3) Can you bring me a (an) hair-dryer/transformer/cot/English newspaper/…?能给我送个吹风机/变压器/婴儿床/英文报纸/吗？4) Right away, sir / ma’am.马上去办，先生/女士。
5) Certainly, sir / ma’am.好的，先生/女士。
6) I’ll send it to your room at once.我立刻就送到您的房间去。
7) I’m afraid another guest is using it. I’ll bring itto you as soon as it’s available.恐怕另外一位客人正在使用。
我会尽快送到您的房间去，能够吗？2.客房设备需要维修1) There’s a terrible smell in my bathroom.我的卫生间理有一股特别难闻的气味。
2) My toilet is clogged/blocked up.我的抽水马桶堵住了。
3) My toilet overflowed.我的抽水马桶往外溢水。
4) My sink/ceiling is leaking.我的浴盆/天花板漏水。
5) The air-conditioner/refrigerator/heating system/TV/…isn’t working.我的空调/电冰箱/暖气/电视机/坏了。
6) One of my drawers is stuck. I can’t get it open.我的抽屉卡住了，打不开。
现代酒店英语实务教程
2. I'm afrai we have no swathe available . Would you mind a twin instead?
我们恐怕没有多余的套间了， 你建议改定双床间吗？
3. I'm sorry but we are fully booked those days as it is the peak season.
我想要一间有大床的房间ຫໍສະໝຸດ 我想要一间有阳台的房间 4. Certainly, sir. We will book you into a room with the queen size bed/the king size bed.
好的先生，我们会为您登记一间有大号床的房间/ 特大号床的房间
恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。
5. We offer special range for your company, sir. For a single room there is 15% discount.
我们酒店为贵公司提供特价先生。单人房可以打8.5 折
你们酒店接受信用卡吗 你们酒店接受旅行支票吗
5)指定的房间没空缺或酒店客满
1. I’m afraid we have no twin room available but we can offer you a double room.
我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。
我们有价格在800到1000元港币的大床间， 您喜欢哪一种呢？
3. Does the price include breakfast?
这个价钱包括早餐吗？
酒店专业英语外语
酒店专业英语外语指的是在酒店行业中使用的专业英语词汇和表达方式。
以下是一些常见的酒店专业英语外语示例：1. 酒店服务：- Front desk（前台）- Check-in（办理入住手续）- Check-out（办理退房手续）- Room service（客房服务）- Housekeeping（客房清洁服务）- Concierge（礼宾服务）- Bellhop（行李员）- Porter（搬运工）2. 酒店设施与房间类型：- Single room（单人间）- Double room（双人间）- Suite（套房）- Twin room（双床间）- Executive floor（行政楼层）- Gym（健身房）- Spa（水疗中心）- Pool（游泳池）3. 餐饮服务：- Restaurant（餐厅）- Buffet（自助餐）- A la carte（点菜）- Menu（菜单）- Waiter/waitress（服务员）- Chef（厨师）- Bar（酒吧）- Room service（客房送餐服务）4. 会议与活动：- Conference room（会议室）- Banquet hall（宴会厅）- Event planning（活动策划）- Audiovisual equipment（音视频设备）- Catering（餐饮服务）- Delegate（代表）- Keynote speaker（主讲人）5. 预订与取消：- Reservation（预订）- Availability（可用性）- Occupancy rate（入住率）- No-show（未到）- Cancellation（取消）- Confirmation number（确认号码）- Deposit（押金）这些只是酒店专业英语外语的一部分，实际上酒店行业中的专业术语和表达方式非常丰富。
ROOM SERVICE(客房送餐服务)
Basic knowledge III
——task skills
The
guest can get room service by the telephone or doorknob menu. Ask the guest about the demands for cooking when the guest orders by telephone. You can ask :“How would you like …….?” If there is minimum charge or service charge ,you have to explain it clearly in advance
15% service charge .
Confirm
Tell the guest the order will be ready soon
Basic knowledge II
——sending to the guest room
Deliver the food to the guest room
Speak out the order and give the bill to the guest Ask the guest to sign name and room number Express your wishes
Room Services
Useful words
RoUseful words
Room service center Doorknob
Basic knowledge I ——room service by telephone
Greeting Get the information from the guest (What, Special demands ,name, room number)
实用酒店英语(第三版)客房服务
J: Don’t worry, sir. The Laundry Department has wide experience in their work.
S: All right. Thank you for your information.
J: Not at all.
湖北国土资源职业学院
Dialogues Unit 7
Chamber Services 客房服务
Learning Objectives
Learn how to make up the room; 学会如何为顾客整理房间； Learn how to explain laundry service. 学会如何介绍洗衣服务。
Dialogues Unit 7
Chamber Services Room Status 客房状态
湖北国土资源职业学院
Dialogues Unit 7
Chamber Services
J=Jane (Housemaid) S=Stephen Nobel (Guest)
Dialogue 1 Making Up the Room 整理房间
couldyoucomebacklaterwouldhalfpasttenputoutdndsignwontknockagainovernightstaffmakeupyourroom湖北国土资源职业学院exercisesunitchamberservicesexerciseroleplay诺贝尔先生在天天酒店入住他住了几天了房间门口一直挂着请勿打扰dnd的牌子所以都没有进行过房间的清洁
S: Who is it?
J: I am the housemaid. May I come through, please?
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现代酒店英语实务教程第8课：Room Service客房
送餐服务
Unit 5 Room Service 客房送餐服务
经典对话
R= Clerk of Room Service 客房服务部服务员 G=Guest 顾客
R：Good morning, Room Service, may I help you?
早上好，客房服务部。
有什么能为您效劳吗？
G：I’d like to have a meal in my room.
我想在房间用早餐。
R：Certainly, sir. We offer two types of breakfast.
American and continental. Which one would you prefer?
好的，先生。
我们提供美式和欧式两种早餐，您喜欢哪种？
G：What does a continental breakfast have?
欧式早餐有什么呢？
R：Chilled orange juice, toast with butter, coffee or tea.
有冰冻橙汁、黄油吐司、咖啡或茶。
G：That’ll be fine . I’ll take it. I’d like a white coffee with two sugars, please.
好吧，我就要这个。
我的咖啡要加奶精和两块糖。
R：I see. May I have your name and room number ,please?
明白了。
能告诉我您的姓名和房间号吗？
G：Sure. It’s Jefferson Black in Room 1506.
好的，是 1506 房的杰斐逊.布莱克。
R：Let me confirm your order. Mr. Jefferson Black in Room 1506,continental breakfast, white coffee with two sugars. Is
that right?
让我确认一下您的订单：1506 房的杰斐逊.布莱克先生，要一份欧式早餐，要加奶精和两块糖的咖啡，是这样的吗？
G：exactly
对。
R：Your order will be ready soon, thank you for calling.
您的早餐很快就好，感谢您的来电。
常用句型百宝箱
1. 订餐服务说明
1) Breakfast is served from 7：30 to 10：00 a.m.; lunch and dinner served from 11：00 a.m. to
11：00 p.m. .
早餐是从上午 7：30 到 10：00，午餐和晚餐是从上午 11：00 到晚上 11：00.
2) Room service is available 24 hours a day.
客房送餐服务 24 小时都提供。
3) You may dial 6 , then ask for Room Service.
请您先拨 6，然后告诉客房服务台。
4) If you like ,we can make a note of your list and sent
it to them. What would you like us to do ?
如果您愿意，我们能够替您记下来，在转告他们。
您希望我们怎么做呢？
5) There is an extra charge of 15% for room service.
客房送餐服务要加收 15％的服务费。
2. 询问客人的喜好
1) Which kind of juice would you prefer, grapefruit or orange?
您喜好哪种果汁，是西柚汁还是橙汁?
2) How would you like your eggs/steak?
您点的蛋/牛扒要怎样做呢？
3) Would you like ham or bacon with your eggs?
您喜欢火腿还是咸肉夹蛋呢？
4) Would you prefer rolls or toast?
您想要早餐包还是烤面包呢？。