《导游实务》模拟试题(四)

《导游实务》模拟试题(四)
《导游实务》模拟试题(四)

《导游实务》模拟试题(四)

一、填空题(36空,每空0.5分,共18分)

1.不同国家和地区的导游服务具有_____________________、_____________________、服务性、经济性和_____________________的共同属性。

2.导游人员的_____________________、知识和_____________________构成了导游能力的三要素,三者缺一不可。

3.旅游职业道德不仅是每个导游人员在工作中必须遵循的_____________________,而且也是人们衡量导游人员的_____________________和_____________________的标准。

4.全陪在旅行途中要为旅游团提供_____________________服务,提醒旅游者注意人身和财物完全,保管好旅游团队的_____________________。

5.在景点导游过程上,地陪应保证在_____________________的费用内,使旅游者充分地游览、观赏,做到_____________________相结合、适当_____________________相结合,劳逸结合。

6.在核实交通票据的过程中,要做到“四核实”,即_____________________、时刻表时间,票面时间和_____________________的核实。

7.由于选择性旅游具有__________________多、__________________广、预订时间短的特点,因此选择性旅游的接待比团体包价旅游更加琐碎和复杂。

8.激发旅游者兴趣的因素主要来自两个方面:一是_____________________(如旅游景观)的作用,二是_____________________(即导游讲解)的作用。

9.导游语言运用的基本原则是____________________、清楚、_____________________和自然。

10.导游讲解中“类比法”,就是___________________,达到类比旁通的导游手法。

常用的类比法有同类相似类比、同类相异类比和____________________。

11.在讲解江河湖海景观时。导游员要从___________________讲解其特色。从___________________讲解其美的感受。从时代变迁讲解其作用。

12.航班规定离站前_____________________停止办理登机手续。

13.地陪的接团准备工作主要有_____________________、语言、知识准备、_____________________形象准备、_____________________。

14.地陪的首次沿途导游内容主要包括_____________________导游、_____________________导游、饭店介绍和宣布当天的_____________________等。

15. _____________________是做好接待工作的重要环节,也是地陪和领队、全陪之间合作的序曲。

16.散客的日程安排,导游人员应遵循“___________________”和“____________________”的原则。

17.把与景观有关的民间传说、神话故事、趣闻轶事等穿插在讲解中的导游方法属于_____________________法。

二、单项选择题(请把正确答案前的字母填入题后的括号中。每题1分,共15分)18.“诚于中而形于外”指的是导游人员的()。

A.情操修养 B.文化修养 C.道德修养 D.学风修养

19.在下列类型服务中,导游人员应向游客提供的基本服务是()。

A.讲解服务 B.个性化服务 C.规范化服务 D.超值服务

20.旅游接待计划是组团社委托各地方接待社组织落实旅游团活动的()。

A.法律性文件 B.契约性文件 C.指导性文件 D.参考性文件

21.为了避免在旅游团内产生矛盾,分配住房和航班机位的工作一般由()来做。

A.地陪

B.全陪

C.领队

D.团长

22.导游人员迎接乘火车而来的散客或小包价旅游团,应提前()进站台等候。

A.15分钟

B.20分钟

C.30分钟

D.40分钟

23.旅游车发生交通事故时,导游人员应当首先()。

A.迅速汇报

B.保护现场

C.抢救伤员

D.安抚旅游者

24.某旅游团在临近用餐时,其中一位旅游者坚持要求换餐,此时,导游人员应当()。

A.与餐厅联系,予以安排

B.征求领队意见后酌定

C.建议自行点菜,费用自理

D.不予接受,耐心解释

25.我国国际旅行社和国内旅行社都经营境内国内旅游业务,就此项业务而言,它们在经营上的主要不同处表现在()方面。

A.招徕接待对象

B.代购代订业务

C.组团客人数量

D.办理行李托运

26.国内机票的有效期为一年,国际机票的有效期为()。

A.6个月

B.12个月

C.18个月

D.24个月

27.目前,我国部分旅客列车车次前冠有英文字母,其中车次前冠有Z的是()

A.高速列车

B.准高速列车

C.快速列车

D.旅游列车

28.根据人际交往的礼节,导游人员在介绍他人时,一般()。

A.将身份高者介绍给身份低者

B.将年长者介绍给年轻者

C.将男士介绍给女性

D.将客人介绍给主人

29.导游语言“八要素”中的“言之有理”要求的是导游语言应具有()。

A.思想性

B.实用性

C.规范性

D.逻辑性

30.用“古、大、重、绿”四字来描绘南京风光特色的导游手法是()。

A.画龙点晴法

B.突出重点法

C.触景生情法

D.引人入胜法

31.北京时间为上午9:00时,法兰克福时间为下午()。

A.1:00

B.2:00

C.3:00

D.4:00

32.宝石的重量是5克拉等于()。

A.0.5克

B.2.5克

C.1克

D.5克

三、多项选择题(请把正确答案前的字母填入题后的括号中。多选或少选均不得分。每题2分,共22分)

33.在间接效益方面,导游人员通过良好服务,可以_____________________。()

A.招徕回头客

B.扩大新客源

C.满足旅游者需求

D.促进经济交流

34.导游服务的独立性体现在_____________________。()

A. 导游人员要独立地宣传、执行国家政策

B. 导游人员需要直接处理与许多相关部门、导游服务集体之间及旅行团成员间的关系

C. 导游人员要独立地为旅游者伴舞、伴唱

D.导游人员要根据不同游客的文化层次和审美情趣进行有针对性的独立讲解

E. 导游人员要独立地、合情合理地处理旅游活动中出现的问题

35.全陪的主要职责是_____________________。()

A.安排旅游活动

B.联络工作

C.组织协调工作

D.维护安全

E.宣传、调研

36._____________________是旅游工作最显著的职业特征。也是旅游工作者必须遵循的行为准则。()

A.热情友好

B.真诚公道

C.团结协作

D.宾客至上

E.耐心细致

37.在同领队核对和商定日程时,如发现领队的旅行计划与地陪的接待计划有部分出入,地陪应持的态度是_____________________。()

A. 合理而可能满足的要求尽力予以满足

B. 对无法满足的要求,要做详细解释、耐心说明工作

C. 及时报告接待旅行社,查明原因

D.如果是接待方的责任,则实事求是地说明情况并致歉

38._____________________是全陪要做的工作。()

A. 通知下一站接待社有关航班/车次的变动情况

B. 长途旅行中组织客人唱歌、做游戏等

C. 游览活动中为地陪指示行走线路及讲解内容

D.向突然患病的客人提供自备的药品

39.以下说法中_____________________是不正确的。 ( )

A. 华侨回国探亲、旅游无须办理签证

B. 外汇就是外国货币,如美元、欧元、英镑等

C. 中国银行在收兑旅行支票时收取7.5%的贴息

D. OK票是已订妥日期、航班和座位的机票,无须再确认

40.地陪业务准备的内容有_____________________。 ( )

A.了解不熟悉景点的情况

B.熟悉、研究计划

C.制定旅游活动日程

D.落实接待事宜

41.旅游活动过程中出现的治安事故包括_____________________。 ( )

A.车祸

B.凶杀

C.诈骗

D.偷窃

E.欺侮

42.规范化服务的标准有_____________________。 ( )

A.《导游人员管理条例》

B.《导游服务质量》

C.《导游人员管理条例实施办法》

D.《旅行社管理条例》

E.《旅行社国内旅游服务质量要求》

43._____________________是导游服务的基本原则。()

A.宾客至上

B.平等协商

C.维护旅游者合法权利

D.规范化服务与个性化服务相结合

E.为大家服务

四、简答题(3题,共20分。)

44.导游人员需要参加培训的主要原因是什么?

45.领队服务准备工作应包括哪几个方面?

46.面对旅游者的苛求和挑剔,导游人员应如何处理?

五、案例分析(第47题10分,第48题10分,第49题10分,共30分)

47.一旅游团在某名山游览,其中一位旅游者在登山时不慎摔伤,左手臂骨折,流血,疼痛不止。此时,地陪马上将随身携带的治疗跌打的内服药取出,让受伤旅游者服用。随后,地陪让全陪和另一位团员将受伤者送往医院治疗,自己则带团继续活动。

请指出地陪这样做的不妥之处,并写出正确的处理措施。

48.某旅行团按计划乘MH456航班于10月25日16:20飞抵S市。地陪小王提前20分钟到机场迎接。航班准时到达,但小王未接到客人。

请写出应如何处理这一空接事故?

49.某旅行团于18日早上到达K市,按计划上午参观景点,下午自由活动,晚上19:30观看文艺演出,次日乘早班机离开K市。抵达当天,适逢当地举行民族节庆活动,并有通宵簧火歌舞晚会等丰富多彩的文艺节目。部分团员提出观赏民族节庆活动,并放弃观看晚上的文艺演出,同时希望导游人员能派车接送。

针对此种情况,导游人员应怎样处理?应做好哪些工作?

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