高考英语 专题解析基础写作 投诉申告课件
合集下载
超实用2023新高考I卷应用文分析意见信+投诉信课件
二是上好试卷讲评课。试卷讲评课是高三的主打课型，必须切实收到实效。首 先，要精确掌握考情。考试不过夜，打铁要趁热，每次考试以后，要对班级考 试情况了如指掌，充分了解易错点、易考点，这样讲评时，才能有所侧重，才 能有针对性地攻克重难点。其次，要规范讲评流程。针对错误率高或重点考察 的试题，教师引导出方法思路；再由学生个人进行自评自纠，小组讨论展示， 找出得分原因和失分原因，真正弄清楚解题思路。师生合作再对解题思路进行 再归纳总结，写到纸上记录下来，强化验证结果。三是克服“漏斗思维”。所谓“ 漏斗思维”，就是：今天正在学，突然有事不继续了，明天已经忘记一大部分， 后天想起来，继续学，但是忘记的一大部分似乎又需要重新开始，周而复始， 积累数月，结果是仅仅只有一点点的内容，而且是在同一个地方循环往复。对 于常错、常考的知识点，要经常复习，要不就如同漏斗一样慢慢溜掉。尤其是 对于已经进行过的专题训练、变式训练，不能认为进行过一次、两次就万事大 吉，要每隔2周进行“回头看”，把学生的易错题重新编辑，归类整理后附上分析 讲解印发给学生，克服漏斗思维，反复夯实专题训练的知识点。
●It would be highly appreciated if you could give due attention to this matter.
高考质量提升是一项系统工程，涉及到多个方面、各个维度，关键是要抓住 重点、以点带面、全面突破，收到事半功倍的效果。
一、备考策略务必精准
高三备考的不同阶段，目标和任务各不相同，就像打仗一样，攻克不同的 山头有不同的打法，只有抓住要领，才能打赢主动仗。 一是细化“作战地图”
常用表达 3. 期盼采纳建议
●I'd really appreciate it if you could take my suggestion into consideration. ●I genuinely hope my suggestions could be taken into account and the ... will be a great success.
高中英语投诉信PPT课件
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
第32讲 应用文写作之投诉信(课件)-2024年高考英语一轮复习讲练测(新教材新高考)
夯基·必备基础知识
二 高分中间段：
知识点二 高分策略之句式
1.I can hardly put up with it any more. 我再也无法容忍它。
2.If you do not do this, I will...稿定PPT 如果你们不解决这一问题，我稿新将定，.P上.P.千.T.，.款海模量板素选材择持总续有更一 3.I am completely disappointed款适to合f你ind...
新，上千款模板选择总有一
3.I am really annoyed about it.款适合你
我对这件事真的很恼火。
夯基·必备基础知识
知识点二 高分策略之句式 4.I bought sth from your website several days ago. I am writing to you to
我很失望地发现......
夯基·必备基础知识
知识点二 高分策略之句式
4.I have dialed your service number for several times and it was always busy. 我已经拨打你们的服务电话多次了，但是一直占线。
5.To improve the situation, you can take the following measures. 为了改进这种情况，你们可以稿采定取PP以T 下措施。
提升·必备题型归纳
投诉信 【答案】 Dear Sir/Madam.
Concerning the problems with the mobile phone that I bought from your online store last week, I’m writing with disappointment t稿o 定exPpPTress my complaint.
高三写作专练--投诉信.ppt
products of your company and ask for solutions to the problem as soon as possible. 3)我写信是告诉你们我不满意在你网站上购买的鞋子。 I am writing to inform you that I am not satisfied with the shoes bought on your website.
基础写作：投诉信
假定你是李华，你新买的某外国品牌iPhone5s 出了故障，现在你写信到其公司反映问题。 写作内容：
1、购买日期：上个月 2、故障：一周前屏幕(screen)坏了，看不见
显示内容 3、已跟当地销售商家投诉，但其不能解决 4、要求：更换一台新的，如不行则要求退
货，拿回货款
1、购买日期：上个月
•
I would appreciate it/ be grateful if you could...
A Letter of Complaint
Useful expressions
• I'm writing to express my dissatisfaction with... • I am writing to complain about... For one thing... For another...
Therefore, I wish to exchange it for another... or I declare a refund. • Unless I receive a positive reply within the next three weeks, I intend to take further action. • I have been in contact with my lawyer in order to ask for advice and he has recommended taking legal action if I don't get full satisfaction. • I hope you can look into this matter and give me a reply soon. I am looking forward to a prompt reply from you. I understand you will give immediate attention to this matter. I would like to have this matter settled by the end of... I will greatly appreciate it if you can settle the matter as soon as possible.
基础写作：投诉信
假定你是李华，你新买的某外国品牌iPhone5s 出了故障，现在你写信到其公司反映问题。 写作内容：
1、购买日期：上个月 2、故障：一周前屏幕(screen)坏了，看不见
显示内容 3、已跟当地销售商家投诉，但其不能解决 4、要求：更换一台新的，如不行则要求退
货，拿回货款
1、购买日期：上个月
•
I would appreciate it/ be grateful if you could...
A Letter of Complaint
Useful expressions
• I'm writing to express my dissatisfaction with... • I am writing to complain about... For one thing... For another...
Therefore, I wish to exchange it for another... or I declare a refund. • Unless I receive a positive reply within the next three weeks, I intend to take further action. • I have been in contact with my lawyer in order to ask for advice and he has recommended taking legal action if I don't get full satisfaction. • I hope you can look into this matter and give me a reply soon. I am looking forward to a prompt reply from you. I understand you will give immediate attention to this matter. I would like to have this matter settled by the end of... I will greatly appreciate it if you can settle the matter as soon as possible.
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
《高中英语投诉信》课件
Example of writing a complaint letter reply
Thank you for your feedback We are sorry to hear that your experience at our hotel was not satisfactory We value your comments and will take the necessary steps to improve our services
The product arrived in a damaged condition
The product was faulty and did not work as intended
The product was of poor quality and not worth the price pay
Discuss the appropriate language and tone to use in a compliance letter, emphasizing politics and professionalism
Provide a sample letter that demonstrates how to write a compliance letter about dissatisfaction with hotel service
Maintain an open attitude
While asking questions, maintain an open attitude and be willing to listen to the other party's explanations and solutions. This helps both parties reach a consensus and promote the resolution of the issue.
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
Basic+writing+4+投诉信课件-2022届高考英语作文复习专项
Basic Writing (4) A Letter of complaint
• In what situation are you going to write a letter of complaint? • What can you complain about?
• Something you bought • A website • A hotel • A person…
about
2.网店 online store
3.电池 battery
充电器： charger
4.划痕 scratch
5.出问题，出故障 break down
6.调换 change sth. for a newb. a full refund
8.手机 cell phone/ mobile phone
如何再升华？
上一句已经用过定语从句，不要重复
用现在分词doing做结果状语
问题3及带来的后果
经常没有任何预兆的出问题。
It often breaks down without any warning. 提出解决方案（退款或调换） 我希望贵店或者调换一个新的或者给我全额退款。
用什么词组可以引出两种解决方案？
make an apology to…/apologize to…
10. 要求退款 claim for a refund 11. 一个满意的解决方法 a satisfying solution 10. 要求合理的赔偿
ask for reasonable compensation
●(1)吸引阅卷人开头句 ●我写信是为了投诉你们的服务标准。
●(2)吸引阅卷人篇中句 ●为了改进这种情况，建议你采取以下措施。
• In what situation are you going to write a letter of complaint? • What can you complain about?
• Something you bought • A website • A hotel • A person…
about
2.网店 online store
3.电池 battery
充电器： charger
4.划痕 scratch
5.出问题，出故障 break down
6.调换 change sth. for a newb. a full refund
8.手机 cell phone/ mobile phone
如何再升华？
上一句已经用过定语从句，不要重复
用现在分词doing做结果状语
问题3及带来的后果
经常没有任何预兆的出问题。
It often breaks down without any warning. 提出解决方案（退款或调换） 我希望贵店或者调换一个新的或者给我全额退款。
用什么词组可以引出两种解决方案？
make an apology to…/apologize to…
10. 要求退款 claim for a refund 11. 一个满意的解决方法 a satisfying solution 10. 要求合理的赔偿
ask for reasonable compensation
●(1)吸引阅卷人开头句 ●我写信是为了投诉你们的服务标准。
●(2)吸引阅卷人篇中句 ●为了改进这种情况，建议你采取以下措施。
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
高中英语投诉信 PPT课件 图文
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
[例题导写] 1. 开门见山、写明目的。凡书信开头, 一 般可使用“I’m writing to...”的句型开门见 山点明写信目的。请根据中文完成句子。 (1) I am writing to make a complaint about ____________________________________. the pair of shoes I bought on your website (我在你网站上购买的鞋子)
14. a person with patience 有耐心的人 15. a pair of black shoes一双黑鞋子
16. make an apology道歉
17. to our disappointment让我们失望的是
18.again and again反复; 再三
相关句式 1. I’m writing to complain about a pair of sneakers I recently purchased from your website. 我写信的目的是要向你投诉我最 近在你们网站上购买的一双运动鞋。 2. Worse still, there was a ten-day delay in delivering my shoes.更糟糕的是, 交鞋的日 期推迟了10天。
3. 划分信息、统筹全文。根据写作内容, 可 把五句话写作信息划分如下：(1)写信目的; (2)申购情况; (3)实际情况; (4)要求; (5)询问。 写信目的可在引入部分找到, 投诉的主要内 容是“在某英文购物网站上购买了一双鞋 子, 但出现了一些问题。”特别需要注意, 写作前要把“要求和询问”的内容补充为 完整句子, 明确动作的主语, 写作时才不会 出错。
相关短语 1. complain about 投诉 2.go wrong出毛病 3. return my money to me退还我钱 4. apply for申请 5.worse still更糟糕的是 6.delay in delivering推迟交货
7. for the above reasons基于上述理由 8. a full refund全额退款 9. pay for the postage付邮资 10. travel agency旅行社 11. historical attractions历史名胜 12. make mistakes犯错误 13. be forced to被迫
假设你叫李华, 最近在某英文购物网站上购买了一 双鞋子，但出现了一些问题。 ［写作内容］ 请给网站写一封投诉信, 包括以下内容： 1.写信的目的； 2.投诉内容： 申购情况 实际情况 颜色 黑色 白色 9 8.5 号数 到货日期 4月10日 4月20日
3.要求：重新邮寄或退款； 4. 询问：若寄回, 谁承担寄费?
It was once said in your ad that(4)________ students could be provided with many chances to enjoy social _________________________________________ practice 学生可以参加丰富的社会实践活动) ________( but badminton was the only activity organized. You can imagine how upset I am to have wasted half of my my time and money and please(5) give ________ money back 请在此处合理地提出你的赔偿要 ___________( 求), or I shall be forced to take the matter further. Yours， Li Hua
4.突破难点、正确翻译。请翻译： 在你的网站上 :on your website
(2) 投诉……:complain about... (3) 从……购买……:purchase/buy sth. from ...
a pair of size-nine (4) 一双九码的鞋子:_____________ shoes, a pair of shoes of size nine _________________________
5.连句成篇。 [能力提高] (1)我写信是要投诉你们餐厅服务差。 I am writing to complain about the poor service in your restaurant.
(2)我写信是要投诉你们公司产品质量差, 并要求 你们尽快解决问题。 I am writing to complain about the poor quality of the products of your company and ask for solutions to the problem as soon as possible.
(9) (申购情况和实际情况的对比)我订购的 是……, 但我收到的是…… __________________________ What I ordered was... but I received...
[参考范文] Dear Sir， I’m writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10.
(2) I am writing to complain that there is something wrong with the _____________________________ pair of shoes I bought on your _____________________________. website _______(我在你网站上购买的鞋 子有点问题)
5. She was not a person with patience and didn’t patiently answer my questions at all. 她是个没有耐心的人, 根本不耐心回答我的问题。
6. I demand that she make an apology to me face to face.我要求她当面向我道 歉。
my disappointment (4) I am writing to show ___________________ _____ (对……表示失望)the shoes I bought about from your website.
2. 确定文体、规范语言。这是一封 投诉信, 因此必须注意语言的规范性 和得体性, 不能使用与朋友书信交流 时的亲切语言, 但也不能出现语气倔 强等不礼貌用语。
2.请根据括号给出的中文提示填空。 Dear Sir / Madam， I have just returned from the English Summer Camp at your School of Language, and I’m writing to express my unhappiness with your program. I took part in the program in order to improve my disappointment(使我失 my English but(1) to __________________ 望的是), there were too many students in a class, in which case students were not able to practise a lot.
(5) 寄回: send ____________ /post ...back
(6) 为……付款: _________邮费 _________
(8) 给某人退款/某人获得退款 give sb. a refund/get one’s refund ___________________________
(3) I am writing to inform you that I _____ am not ___________________________________ satisfied with the shoes bought on your _______. (我不满意在你网站上购买的鞋 website 子)
Moreover, (2) _______________________ the course was simple and the topics were not fresh enough 课程内 _____________________________( 容简单, 话题不够新颖) so that students’ interest in English could not be aroused. (3)__________( Worse still 更为糟糕的是), no lunch was provided and therefore I had to go to the nearest restaurant, which was 30 minutes away.
For the above reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely, Li Hua