housekeeping ENGLISH
初级酒店英语..
酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部：Front Office (FO）工程部:Engineering Department (ED）餐饮部:Food and Beverage Department （FB）行政部：Administration Department（AD）保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM）财务部：Finance Department （FD）General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F＆B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语（一）、Greeting and Parting 问候与告别1、Good morning（afternoon, evening），sir（madam).早上(下午、晚上）好,先生(夫人）。
(完整word版)英语服务手册(定稿)
Did you have any late charges this morning ？
How would you like to pay ? By Credit card please。
Cash Your bill comes to ….yuan。 Could you please check the
客房服务 基本用语 综合词汇
《英语服务指南》V1.0
- 2-
Check in
(完整 word 版)英语服务手册(定稿)
入住登记
I'd like to check in.
Do you have reservation？
May I know your name？
Sorry， we are full—house，I can recommend Home Inn’s
(完整 word 版)英语服务手册(定稿)
英语服务指南
（ English handbook)
如家酒店连锁公司
Home Inns ＆ Hotels Management Co。
《英语服务指南》V1.0
- 1-
Content
目录
(完整 word 版)英语服务手册(定稿)
P3 Check in
入住登记
P5 Check out
● 请把这条子（客房开门通 知单）给客房服务员.
餐厅时间
● What time is the Breakfast served？
Lunch Supper
● 几点钟供应早餐？ 中餐 晚餐
《英语服务指南》V1.0
- 8-
酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。
3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability 我来查一下是否有空房间。
7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。
14、please pay RMB300 as deposit请支付300元作为押金。
15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。
酒店客房服务英语口语情景对话 中英对照
酒店客房服务英语口语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I'm sorry that your flask is empty.很抱歉您的水壶空了。
5．May I do the turn-down service for you now?现在可以为您收拾房间了吗？6．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
7．Could you come back in three hours?你能不能过3小时再来整理？8．Certainly, Madam. I'll let the overnight staff know.当然可以，女士。
我会转告夜班服务员。
9．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？10. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。
11.I've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。
12．Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。
13．It's growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you?您还有什么事要我做吗？15．I'm always at your service.乐意效劳。
酒店管理英语怎么说英文翻译
酒店管理英语怎么说英文翻译Hotel Management: How to Say it in EnglishIn today's globalized world, proficiency in English has become crucial for individuals working in various industries. The hospitality sector, particularly hotel management, requires excellent communication skills, including the ability to understand and speak English fluently. In this article, we will explore how to say different aspects of hotel management in English.1. Hotel: A place that provides lodging, meals, and other services for travelers and tourists.- "酒店" in English: Hotel2. Hotel Manager: The person responsible for overseeing the day-to-day operations of a hotel, ensuring guest satisfaction, and managing staff.- "酒店经理" in English: Hotel Manager3. Front Desk: The reception area in a hotel where guests check-in, check-out, and receive information about the hotel and its services.- "前台" in English: Front Desk4. Reservation: The action of reserving a room or service in advance.- "预订" in English: Reservation5. Room Types:- Single Room: A room designed for one occupant with a single bed.- "单人房" in English: Single Room- Double Room: A room with one large bed or two separate beds, for two occupants.- "双人房" in English: Double Room- Twin Room: A room with two separate beds, for two occupants.- "双床房" in English: Twin Room- Suite: A larger, more luxurious room or set of rooms with additional living space and amenities.- "套房" in English: Suite6. Check-in: The process of registering as a guest at the front desk and receiving room keys or access cards.- "办理入住" in English: Check-in7. Check-out: The process of settling the bill and returning the room keys or access cards upon leaving the hotel.- "办理退房" in English: Check-out8. Housekeeping: The department responsible for cleaning and maintaining guest rooms.- "客房服务" in English: Housekeeping9. Concierge: A hotel staff member who assists guests with various services, such as making reservations, arranging transportation, and providing recommendations.- "礼宾部" in English: Concierge10. Room Service: The delivery of food, beverages, and other items to guest rooms upon request.- "客房服务" in English: Room Service11. Banquet: A formal meal or gathering held for a special occasion or event, often in a designated event space within the hotel.- "宴会" in English: Banquet12. Conference Room: A dedicated meeting space equipped with audiovisual equipment and other amenities for business meetings and conferences.- "会议室" in English: Conference Room13. Facilities and Amenities:- Pool: A recreational area for swimming and relaxation.- "游泳池" in English: Pool- Gym: An exercise facility equipped with fitness equipment.- "健身房" in English: Gym- Spa: A facility offering various wellness treatments, such as massages, facials, and body treatments.- "水疗中心" in English: Spa- Restaurant: An establishment within the hotel that offers meals to guests and the public.- "餐厅" in English: Restaurant- Bar: A place within the hotel where guests can socialize and enjoy alcoholic beverages.- "酒吧" in English: Bar14. Guest Complaint: An expression of dissatisfaction or disagreement by a hotel guest regarding the service or facilities provided.- "客人投诉" in English: Guest Complaint15. Staff Training: The process of providing instruction and guidance to hotel employees to develop and enhance their job skills and knowledge.- "员工培训" in English: Staff Training16. Revenue Management: The strategic pricing and allocation of hotel rooms or services to maximize revenue and profitability.- "收益管理" in English: Revenue Management17. Online Reviews: Feedback or comments left by guests on online platforms, such as websites or social media, regarding their hotel experience.- "网上评论" in English: Online Reviews18. Hospitality Industry: The industry that encompasses hotels, restaurants, resorts, and other businesses providing services to travelers and tourists.- "酒店业" in English: Hospitality IndustryIt is important for hotel professionals to continuously improve their English language skills to effectively communicate with international guests and create a positive guest experience. Learning and mastering the appropriate English terminology related to hotel management provides a strong foundation to thrive in this industry.。
客房服务英语
Housekeeping Service English客房服务英语Guest Amenities 客用备品Shirt Hanger 衬衣衣架Hair Dryer 吹风机Suit Hanger 西服衣架Razor 剃须刀Trousers Hanger 裤架Tea Box 茶包盒Skirting Hanger 裙架Tea Tray 茶托盘Silk Hanger 丝绸衣架Kettle 电热水壶Tie Hanger 领带架Tumbler 漱口杯Shoe Horn 鞋拔Wine Glass 酒杯Cloth Brush 衣刷Coffee Cup 咖啡杯Amenities Stand 客用品架Black Tea 红茶Bath Foam 沐浴液Green Tea 绿茶Body Lotion 润肤液Coffee 咖啡Shampoo & Conditioner 洗发护发液Coffee Mate 咖啡伴侣Comb 梳子White Sugar 白糖Cotton Buds 棉签Brown Sugar 红糖Shower Cap 浴帽Diet Sugar 健怡糖Bath Soap 浴皂Complimentary Water 免费矿泉水Soap Dish 皂碟Tissue Paper 面巾纸Sanitary Bag 卫生袋Tissue Paper Box 面巾纸盒Toothbrush Set 牙具Toilet Paper 卷纸Shoe Shine Cloth 擦鞋布Sewing Kit 针线包Housekeeping Linen 客房布草Face Towel 方巾Twin Bed Comfortable Pad 小舒适垫Hand Towel 中巾King Bed Comfortable Pad 大舒适垫Bath Towel 浴巾Small Cushion 小靠垫Bath Mat 地巾Big Cushion 大靠垫Feet Mat 浴室毛垫Twin Bed Throw 小床尾巾Twin Bed Sheet 小床单King Bed Throw 大床尾巾King Bed Sheet 大床单Bath Robe 浴袍Twin Bed Duvet Cover 小被套Slipper 拖鞋King Bed Duvet Cover 大被套Baby Sheet 婴儿床单Pillow Case 枕套Shoes Basket 鞋篮Pillow 枕芯Towel Basket 布草篮Twin Bed Duvet 小羽绒被Twin Bed Pad 小床垫King Bed Duvet 大羽绒被King Bed Pad 大床垫Housekeeping Equipment & Furniture 客房设备和家具Vacuum Cleaner 吸尘器Loud Speaker 扬声器work's waggon 工作车Tile 瓷砖Service Pantry 工作间Floor 地面Door 门Radiator 暖气Door Bell 门铃Handing Telephone Set 壁挂式电话机Door Knob 门把Desk Telephone Set 台式电话机Room Number Plate 房间号码牌Respirator 呼吸器Door Closer 闭门器Air-Conditioner 空调Fire Escape Plan 消防疏散图Alarm Clock 闹钟Key Card Device 取电盒Ashtray 烟灰缸Switch 开关Internet Line 网线Wardrobe 衣柜Ice Kettle 冰筒Closet Light\Door 衣柜灯\门Hair dryer 吹风机Hangers 衣挂Umbrella 雨伞Safe 保险箱Make Up Mirror 化妆镜Shoe Basket 鞋筐Dustbin (Rotundity) 垃圾桶(圆形) Desk 桌子Dustbin (Ellipse) 垃圾桶(椭圆形) End Table 茶几Scale 地秤Desk Chair 椅子Antiskid Pad 防滑垫TV 电视机Adaptor 多功能插头Remote Control Holder 遥控器套Patch Board 接线板Remote Control 遥控器Transformer 变压器Sofa 沙发Charger 多功能手机充电器Window 窗户Nail Clippers 指甲钳Mirror 镜子Carpet 地毯Desk lamp 台灯Bathroom 浴室Ceiling Light 顶灯Toilet Bowl 马桶Bed Side Lamp 床头灯Bath Tub 浴缸Vent 通风口Basin 手盆Bed Board 床头板Shower 淋浴Bed 床Shower Head 淋浴喷头Bed Side Table 床头桌Faucet 水龙头Emergency Torch 应急手电Bathtowel Holder 浴巾架Laundry English 洗衣房英语Laundry Bag 洗衣袋Folding 叠衣服务Dry Cleaning 干洗Stain-removal 去渍服务Washing 湿洗Normal Service 正常服务Pressing 熨烫Express Service 快洗服务Iron 熨斗Sewing Service 缝补服务Iron Board 熨板Change Zip Service 换拉链服务Stationery\Printing Notice 文具\印刷类Bathrobe Tag 浴袍卡Guest Service Directory 宾客服务指南Guest Printing Items Holder 文件架Telephone Directory 电话服务指南Airmail Envelope 航空信封Door Konb Menu 门把菜单Envelope 普通信封Minibar Voucher 迷你吧单Ball-Pen 圆珠笔Laundry List 洗衣单Pencil 铅笔Shopping Bag 购物袋Pen Container 皮质笔筒Environmental Card 环保卡Minibar Service 迷你吧服务Red Wine 红葡萄酒Sprite 雪碧Chinese Liquor 中国白酒Orange Juice 橙汁Local Beer 国产啤酒Evian Mineral Water 依云矿泉水Imported Beer 进口啤酒Perrier 巴黎水Coca-Cola 可口可乐Potato Chips 薯片Diet Coke 健怡可乐Peanut 花生Housekeeping Service 客房服务Room Cleaning 房间清洁服务Turn Down Sevice 夜床服务Baby-sitting 托婴服务Show Shine Service 擦鞋服务Baby Cot\Crib 加婴儿床服务Minibar Service 补充迷你吧服务Extra Bed 加床服务Flower Service 送花服务Laundry On Hold Service 客衣寄存服务Lost & Found Service 失物招领服务Ice Service 打冰服务Window Opening Service 开窗服务。
家政涉外英语
家政涉外英语词性解释与意思：“家政”常见的英语表达有“housekeeping”（名词），指对家庭事务的管理、料理，包括打扫卫生、整理房间、洗衣做饭等家务活动的安排与实施；“domestic service”（名词短语），更强调家庭服务的概念，涵盖家政人员提供的各类服务工作。
“涉外”可理解为“involving foreign affairs /international”，表示与外国相关、涉及国际事务或跨国界的。
所以“家政涉外英语”就是在家政服务领域中，用于与外国人交流、处理涉及国际元素的家政事务时所使用的英语。
用法：在描述家政服务工作内容时，如“Good housekeeping skills are essential for providing quality domestic service.（良好的家政技能对于提供优质家庭服务至关重要。
）”这里“housekeeping”作主语，“domestic service”作宾语。
当提及涉外家政服务特点时，“The international aspect of domestic service requires a higher level of language proficiency.（家庭服务的国际方面要求更高的语言水平。
）”其中“domestic service”作主语。
近义词：“household management”（家庭管理），与“housekeeping”类似，但更侧重整体家庭事务的规划与管理；“home care service”（家庭护理服务），侧重于在家中的护理类家政服务，在一些语境下可与“domestic service”有交集。
双语例句：I'm learning domestic service English to serve international clients. It's like opening a new door to a global career. Won't it be exciting?（我正在学习家政涉外英语以便服务国际客户。
客房服务英语100句
Housekeeping (客房服务英语)1．Housekeeping．May I come in？我是客房服务员，可以进来吗？2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty．很抱歉您的水壶空了。
6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？7．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours？你能不能过3小时再来整理？9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you？您还有什么事要我做吗？15．I'm always at your service．乐意效劳。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
1.housekeeping dept 客房部2.room facilitics 客房设施3.standard room 标准客房4.deluxe single room 豪华单人间5.business suite 商务套房6.deluxe suite 豪华套房7.presidential suite 总套8.king-size bed 大床9.twin beds 两张标准床10.door 门11.door handle 门把手12.lock 锁13.spy hole 猫眼/防盗眼14.wardrobe 衣柜15.wardrobe sliding door 衣柜滑门16.wardrobe lamp 衣柜灯17.hanger 衣架18.suit hanger 西装架19.skirt hanger 裙架20.trousers hanger 裤架21.dressing mirror 化妆镜22.safe box 保险箱23.mini bar 小冰箱24.cocktail cabinet 酒柜25.baggage rack 行李架26.writing table 写字桌27.dressing table 梳妆台28.drawer 抽屉 set 电视30.remote control 遥控器31.coffee table 咖啡桌32.chair 椅子33.easy chair 安乐椅34.mattress 床垫35.head board 床头板36.bed side cupboard 床头柜37.picture 挂画38.telephone 电话39.stationery 文具用品40.folder 活页夹41.ball pen 圆珠笔42.pencil 铅笔43.writing paper 信纸44.envelope 信封45.service directory 服务指南46.telephone directory 电话索引47.movie guide 电视节目指南48.guest’s evaluation 宾客意见书49.guide map of quanzhou 泉州市导游图50.hotel’s brief introduction 酒店简介51.room rates 房价表52.room equipment price list 客房物品配置单53.drink list 饮料单54.memo 记事本55.desk-lamp 桌灯56.bed side lamp 床头灯57.floor lamp 落地灯58.wall lamp 壁灯59.pendant lamp 挂灯/吊灯60.ceiling fitting lamp 吸顶灯61.emergency lamp 应急灯62.linen 卧具63.bed cover 床单64.pillow case 枕套65.pillow 枕头66.fitted sheet 床垫罩单67.flat sheet 床单68.blanket 毛毯forter 鸭绒被70.quilt 被子71.carpet 地毯72.bath towel 大巾/浴巾73.towel 中巾/毛巾74.hand towel 细巾/手巾75.floor towel 地巾/脚巾76.bath towel rack 浴巾架77.towel bar 毛巾架78.skidproof mat 防滑垫79.bathroom 浴室,卫生间80.facial tissues 抽式纸81.bathtub 浴缸82.shower curtain 浴帘83.shower head 莲蓬头84.tap 水龙头85.hair-dryer 电吹风86.mirror 镜子87.socket 插座88.shaver 剃须刀89.tooth brush 牙刷90.tooth paste 牙膏b 梳子92.soap 肥皂93.soap dish 肥皂碟94.shampoo 洗发液95.bath foam 沐浴液96.shower cap 浴帽97.gargle cup 漱口杯98.washbasin 洗脸盆99.glass 玻璃杯100.coaster 杯垫101.TOILET 抽水马桶102.water tank 马桶水箱103.toilet paper 厕纸104.toilet paper holder 厕纸架105.sanitary bag 卫生袋106.slippers 拖鞋107.shoe shine 亮鞋擦108.sewing kit 针线包109.ashtray 烟缸110.curtain 窗帘111.sliding window 滑动窗112.present bag 礼品袋undry bag 洗衣袋undry list 洗衣单115.dry-clean and pressing list 干洗及熨衣单116.iroing board 烫板117.iron 熨斗118.room service 送餐服务119.doorknob menu 早餐门牌120.tea 茶叶121.black tea 红茶122.oolong tea 乌龙茶123.jasmine tea 茉莉花茶124.green tea 绿茶125.coffee 咖啡126.coffee mate 咖啡伴侣127.sugar 糖128.lidded cup 盖杯129.tea bag] 袋泡茶130.pot 冷水壶131.thermos bottle 热水壶132.spoon 汤匙133.plate 碟子134.tray 托盘135.drink 饮料136.coca-cock 可口可乐137.heneiken beer 喜力啤酒138.cocknet milk 椰子汁139.mineral water 矿泉水140.redbull drink 红牛141.switch 开关142.air conditioner 空调143.temperature adjust 温度调节器144.air conditioner vent 空调排格145.smoke sensor 烟雾感应器146.sprinkler 自动洒水器147.waste basket 垃圾桶148.emergency extra 紧急出口149.bell button 服务按纽/铃pensation 赔偿151.free of charge 免费152.breakfast voucher 早餐券153.make tea 泡茶154.make a bed 铺床155.china daily 中国日报plaint 投诉157.settle a complaint 处理投诉158.no smoke floor 无烟楼层159.smiling service 微笑服务160.ID card 身份证161.passport 护照162.leave a massage 留言163.valuables 贵重物品164.floor station 楼层服务台165.floor attendant 楼层服务员166.floor supervisor 楼层领班167.lift 电梯168.glue 胶水169.scissors 剪刀170.transformer 变压器171.draw the curtains 拉开窗帘172.draw back the curtains 拉上窗帘173.camera 照相机174.morning call 叫醒服务175.fitness facilityes 健身、器材176.bathroom scales 体重计177.extra bed 加床178.foldaway bed 折叠床179.standard bed 标准床180.VD--------vacant dirty181.V AC------vacant room182.OCC-------occupied room客房常用英语句型1.我是这个房间的服务员“I’m a room attendant”2.我是楼层服务员,需要帮忙吗>?I’m an attendant on this floor ,what can I do for you3.这里是十二楼服务台,需要帮忙吗?Twelfth floor station ,can I help you ?引领客人进房间1.先生,可以知道一下您的房号是?May I know you room number, sir?Could you tell me your room number, sir?2.先生,我可以领您到房间去吗?May I show you to you room ,sir3.先生,请您先走After you ,please, sir4.请用香巾Have a wash ,please5.对不起,打扰您了,我现在可以打扫房间吗?I’m sorry to disturb you ,may I clean your room now?6.我可以小整理一下房间吗?May I make your bed now?7.对不起,先生,我可以继续清扫吗?Excuse me ,sir.But I haven’t finished.Shall I continue?8.对不起,我结束这间房间后立即为您清扫Excuse me I’ll clean your room as soon as I finished this one.9.我们总是按照要求早整理房间的We always get rooms made up early on request.10.打扫卫生一般需要半小时It usually takes half an hour to finish cleaning洗衣服务1.您有什么要洗的吗？Have you any lanudry?2.我们酒店有提供普通服务和快洗服务，您是水洗还是干洗？Our hotel offers regular service and expressing .Do you need washing ordry-clean?3.如果您急需，我们有四小时的快洗服务，但是要额外付出100%的费用If you in a hurry ,we have four hour express service ,and there Is an extra chargeof 100%4. 只要把它烫平是吗？Is this for pressing only?5.您的这件衣服适合干洗，但您填的是水洗单，请问您的意见？We think your shirt is suitable for dry-clean,but you filled in the washing sheet ,doYou need to change it?>6.对不起，您的衬衣在洗的时候损坏了。