职业英语 服务类 情境交流试卷 2017中职-拟设赛题
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目5
题目5For Contestant A Only选手A：某公司想要更换签约的快递公司（courier company），以得到更好的服务。
假设你是该公司的办公室主任，手上有对快递公司各方面的要求。
你的队友是办公室职员，手上有三家快递公司的资料。
请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对快递公司的各方面要求，填写任务单中的Section 1；2. 向队友询问三家快递公司的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的快递公司，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
2017 高职 英语口语 赛题(赛项赛卷)
2017年全国职业院校技能大赛（高职组）英语口语赛项技能点技能要求：
参赛选手能正确理解日常和涉外业务活动中常用的英语语料，并能用英语在日常和涉外业务活动中进行较高层次的交流。
交际范围：
日常交际：
介绍、问候、感谢、致歉、道别、指路、天气、学习、爱好、饮食、健康等。
涉外业务交际：
迎送、安排日程与活动、安排食宿、宴请与迎送会、陪同购物、游览、就诊等一般涉外活动，面试、公司/工厂介绍（历史、现状）、产品介绍（类型、性能、规格、市场等）、业务洽谈（合作意向、投资意向、签订合同、人员培训、专家待遇、议价、折扣、佣金、订购、付款方式、订货日期、保险等）及主持业务交流会议等一般涉外业务。
职业英语 其他类 在线测评试卷 2017中职-拟设赛题
2017年全国职业院校技能大赛中职组职业英语技能赛项 其他类专业组在线测评环节样题考试时间：60 分钟（共7页）Part I Listening 听力 （20%）Section A (10%)In this section, you will hear ten short dialogues and questions. There are three pictures marked A, B, and C for each question. Choose the one that best matches the question. Each dialogue and question will be read just once and you will have 15 seconds for each question.（在本节中，你将听到10个短对话和相应的问题，每道题配有A 、B 、C 三幅图片，选出与题目内容相符合的一幅图片。
每个对话和问题读一遍，每题有15秒钟的作答时间。
）（ ） 1. How will the man pay?A.B.C.（ ） 2. What does the man order for the main course?A.B.C.（ ） 3. What has been the woman’s job?A. B. C.（ ）4. Where might the conversation take place?A. B. C.（ ）5. What kind of dressing does the man want on his salad?A. B. C.（ ）6. What does the woman recommend?A.B. C.（ ）7. What is Mr. Brown doing now?A. B. C.（ ） 8. What doesn’t work?A. B. C.（ ） 9. Where did the woman go in Los Angeles (洛杉矶)?A. B. C.（ ）10. Where is Peter?A. B. C.Section B (5%)In this section, you will hear a dialogue. After the dialogue, five questions will be asked. There are three choices marked A, B, and C for each question. Choose the one that best answers the question. The dialogue and questions will be read just once and you will have 15 seconds for each question.（在本节中，你将听到1段对话和5个相应的问题，每道题配有A 、B 、C 三个选项，选出与题目内容相符合的一个答案。
职业英语 服务类 在线测评试卷 2017中职-拟设赛题
2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评环节样题本次考试包括听力和阅读两部分，共55道题目。
请在1小时之内完成。
听力测试现在开始。
Part I Listening 听力（40%）Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有10秒钟的作答时间。
）1.A B C2.A B C3.A B C4.A B C5.A B C6.A B C7.A B C8.A B C9.A B C10.A B CScripts:1.W: If I were you, I’d ride a bike to work. Driving in rush hour is terrible.M: How does the woman prefer to go to work?2.W: Mary, hurry up! Mum says she will be back at 10: 30, and we have 20 minutes left!M: What is the time now?3.W: Airports are sad places. But we will keep in touch and I will fly over to see you at Christmas.M: Where are they?4.W: Susan has a sweet voice and she dreams to stand on the stage and sing songs in front of a large audience.M: What job does Susan want to do?5.W: Be sure to take an umbrella with you this afternoon.M: What will the weather be like this afternoon?6.W: Tom looks so confident. I believe he is quite used to making speeches.M: What is Tom doing?7.M: Hi, Jane, you don’t have to make a call on the pay phone. You can use my mobile phone. W: What does the man offer?8.M: Wonderful day, isn’t it? Want to join me for a swim?W: What will they do?9.W: Mm, that’s good. I’d like to pay by credi t card.M: Which means of payment does the woman choose?10.M: I need proof of citizenship to apply for a passport.W: What is the man applying for?Task 2Directions: In this section, you will hear a dialogue. Match the information according to what you hear and fill in the brackets with the letters. Notice there are two extra pieces of information you do not need. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话。
2017 技能大赛 高职 正式赛卷 西餐宴会服务 口语试题
2017年全国职业院校技能大赛西餐宴会服务赛项英语口语试题公开题库情境问答：1. Q: If the guest wants to reserve a table, what information do you have to know? A: I have to know the expected time of arrival, the number of guests, the name of the guest, his telephone number, and all the special requests.2. Q: What would you say to the guest who walks into your restaurant for dinner? A: Welcome to our restaurant. May I have your reservation, please?3. Q: What will you say if the guest wants a table that has been reserved?A: I’m sorry, sir. That table is reserved. However, these tables are available.4. Q: Before taking orders from the guest, what should you usually offer first?A: I should offer the menu and the wine list.5. Q: What will you say when you want to take an order from the guest?A: Please, may I take your order?6. Q: What will you say to the guest when all the dishes have been served?A: That is all for your order. Please enjoy your meal.7. Q: What will you say when the guest has been waiting for a long time?A: I’m sorry to have kept you waiting.8. Q: What will you say to the guest when he is leaving the restaurant?A: Thank you for coming. We look forward to serving you again.9. Q: How do you check the guest’s name of the reservation on arrival?A: May I know the name in which the reservation was made, please?10. Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. I will be with you in a moment to take your order.11. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it.12. Q: How do you recommend the specialty of the restaurant?A: Would you like to try our specialty? It is our chef’s recommendation and very delicious indeed.13. Q: How do you ask the guest his choice of the main course?A: What would you like for your main course, please?14. Q: How do you a sk the guest’s choice of wine?A: Would you like a bottle of red wine to go with your Sirloin Steak?15. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.16. Q: What do you say to ask the guest how he would like his steak cooked.A: How would you like your steak done? Rare, medium or well-done?17. Q: What will you say if a guest wants to reserve a private room for Friday evening but all the private rooms have been reserved for that time?A: I’m sorry, but there is no private room available for Friday evening. Would you mind changing it to a window table?18. Q: When the guest tells you they need more time to think before ordering, how do you respond?A: Please take your time. I will be back with you in a moment.19. Q: What will you say when you are taking an order for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad and Fresh Vegetable Salad.20. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our pleasure to be of service.21. Q: What will you say to explain the service charge to the guest?A: As you may have noticed, a 10% service charge has been added to the total bill.22. Q: What kind of wine will you recommend to the guest who has ordered Green Lip Mussel?A: I will recommend white wine to go with Green Lip Mussel and other kinds of seafood.23. Q：What information do you give when introducing your restaurant to the guest?A：I will introduce the style, the specialties, the popular dishes and the business hours of the restaurant.24.Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he should go to the smoking area of the hotel.25. Q：What will you say when you are recommending something to the guest?A：May I suggest our chef’s specialty? Many guests speak highly of it.26. Q：What do you need to do after the guest has finished ordering？A：I need to reconfirm everything by repeating all the dishes he has ordered and all the special requests he has mentioned.27. Q：After you have finished taking the order from the guests, what will you say?A：Thank you. We’ll be back with your order soon.28. Q: What do you say to check if the guests are enjoying their dinner?A：Are you enjoying your dinner? Is there anything else I can do for you?29. Q: What will you say to the guests if they ask you a question you don’t know?A: I will apologize and ask my manager for assistance.30. Q: If the guests tell you that they are full and want to leave, but there is still one more dish which hasn’t been served to the table, what will you do?A: I will check with the chef to see whether the dish has been cooked or not. If it has been cooked, I will ask the guests if they would like to have it packed and taken away with them; if it has not been cooked yet, I will cancel the dish.31. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check the bill carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.32. Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card. Then I will take down his name, room number and finally make sure he signs the bill.33. Q: What will you say to ask the guest the way of payment?A: How would you like to pay? In cash, by credit card or room charge?34. Q: What will you say to confirm the number of people who are dining?A：How many people are there in your party?35. Q: How do you ask the guests who is paying for the dinner?A: May I know who is paying, please?36. Q: What will you say to the guest if he or she wants a pre-dinner drink?A: Would you like an aperitif before you order?37. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and get another bowl of hot soup immediately. 38. Q: What question will you ask further when the guest orders coffee?A: Would you like your coffee with milk or without?39. Q: What are the five main kinds of restaurant services?A: They are gueridon service, silver service, plate service, buffet service and takeaway service.40. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目3
题目3For Contestant A Only选手A：某公司想要为员工提供健身房（health club）福利，以强健其体魄。
假设你是该公司的总经理助理，手上有对健身房各个方面的要求。
你的队友是办公室负责人，手上有三家健身房的资料。
请与你的队友沟通，选择一家你们认为最符合要求的健身房。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对健身房的各方面要求，填写任务单中的Section 1；2. 向队友询问三家健身房的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的健身房，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which health club have you chosen for the company?3)Why have you chosen this health club? (Please give detailed reasons why you havechosen this health club and haven’t chosen the other two.)题目3For Contestant A OnlyPlease read the requirements for a health club for staff use.Dear Mr. Lucas,To support our staff, I would now like to offer health club membership to all employees. Obviously, we do not have space to build a gym in our offices so can you find a suitable health club in the local area? The health club should meet the following requirements:•Be located near our offices• A wide range of facilities including a gym, a swimming pool and classes such as yoga •Open 24 hours a day•Have a social programme and a bar or a restaurant•Less than 350 yuan per month per personPlease look into the available options and get back to me as soon as possible.Sincerely,Sally题目3For Contestant A OnlyWorksheetSection 1 Read the requirements for a staff health club and complete the following form.Details RequirementsLocation It should be close to _______.Facilities The health club should have ______, _______ and _______. Opening hours It should be open _______.Social programme Have a social programme and a _________ or a ________.Cost Less than ________ per month per person.Section 2 Communicate with Contestant B and complete the following form.Details Information about each health clubLocation Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Facilities Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Opening hours Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Social programme Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Cost Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which health club do you choose for the company?□Health club A □Health club B □Health club C题目3For Contestant B Only选手B: 某公司想要为员工提供健身房（health club）福利，以强健其体魄。
中等职业学校职业英语技能大赛备赛策略分析——以“情景交流”环节为例
712019年25期总第465期职业教育研究ENGLISH ON CAMPUS中等职业学校职业英语技能大赛备赛策略分析——以“情景交流”环节为例文/赵晓雪【摘要】本文以中等职业学校职业英语技能竞赛中的“情景交流”环节为例，在对该环节考核内容及形式深入分析的基础上，提出相应的备赛的策略，切实提高学生在通用职业场景中运用英语的综合能力。
【关键词】中职；英语；技能大赛；情景交流【作者简介】赵晓雪，女，重庆市涪陵区职业教育中心英语高级讲师，研究方向：审美教育、信息化教学、有效教学等。
准确看图分析：看图顺序是从上到下、从远到近、从左到右。
对图片的描述可以是依图描述(叙述性描述)，也可以是倒叙描述，更可以是综合描述(说明性或议论性的描述)。
描述必须要言之有序，言之有物，合理想象，动感联想。
要透过描述事实反映实质内涵，在识别角色、场景及角色行为分析的基础上，发挥想象，挖掘人物的心理活动，分析人物行为所反映的社会现象，结合自身实际归纳得出正确结论的基础上，对接未来岗位需求提出切实可行解决方案或建议。
3.“情景交流”备赛流程：学生A：浏览图画→理清逻辑关系→明确六要素、梳理五信息(人物关系、主角、关键词、结论、题目等)→确定描述方式(创新)→情景描述(创新)→句子提炼→语音语调纠正→流畅表达。
学生B：浏览图画→理清逻辑关系→明确六要素、梳理五信息(人物关系、主角、关键词、结论、题目等)→假设问题→整理答案→句子提炼→语音语调纠正→流畅表达。
4.“情景交流”图片描述基本形式。
模式1：总体说明—分图描述—总结提炼。
模式2：概述—分图描述—得出结论。
模式3：抛出问题—综合描述—得出结论——再次抛出问题。
5.“情景交流”描述注意事项。
(1)用词简单易懂，避免使用生僻词。
(2)尽量用单句，以免句子过长容易犯语法错误；(3)语速稍慢、吐词清晰，注意语音语调；(4)时态务必前后保持一致。
5)结论需对接未来岗位需求。
6.“情景交流”评委提问预设梳理。
职业英语 服务类 职场应用试卷 2017中职-拟设赛题
本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
For Contestant A Only选手A: 假设你是某公司行政经理。
公司要举办年终晚会，你手上有老板发来的活动要求。
你的队友是你的部门同事，手上有三个可供挑选的活动方案。
请与队友沟通，选出一个符合要求的最佳活动方案。
在比赛第一阶段，你需在30分钟内完成：1. 阅读老板提出的活动要求，填写任务单中的Section 1；2. 向队友询问三个活动方案的信息，填写任务单中的Section 2；3. 与队友讨论，选出一个你们认为最佳的活动方案，完成任务单中的Section 3；4. 准备第二阶段的汇报内容。
备注：任务单限选手A 填写，供其在赛场陈述时参考用，不作为评分内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which plan have you chosen for the party?3) Why have you chosen this plan? (Please give detailed reasons why you have chosen this plan instead of the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
For Contestant A OnlyPlease read the email from the boss. It is about her requirements for the plan.Dear Chris,As the end of the year is approaching, our company is going to hold an annual party on the evening of Dec. 31st. Will you please prepare the party?Since the average age of the 40 employees in our company is 26, the party should be interesting and attractive to young people. In addition, it should be held in some place with convenient transportation. We also look forward to some after-party activities, if possible. We are going to have the party after dinner, and the total budget for the party and dinner is no more than 25,000 yuan.Thanks! Don ’t hesitate to contact me if you have any questions.Yours,Cindy本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目4
本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目4For Contestant A Only选手A ：某公司要招聘一名实习生（intern ），工作时间为今年夏天。
假设你是该公司人力资源部负责招聘的经理，手上有对新实习生各个方面的要求。
你的队友是人力资源部员工，手上有三名候选实习生的资料。
请与你的队友沟通，选择一名你们认为最符合公司要求的实习生。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对实习生的各方面要求，填写任务单中的Section 1；2. 向队友询问三名候选人的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一名你们认为最符合公司要求的实习生，完成任务单中的Section 3；（备注：任务单仅由选手A 填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which candidate have you chosen for the company?3) Why have you chosen this candidate? (Please give detailed reasons why you havechosen this candidate and haven’t chosen the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目4For Contestant A OnlyPlease read the requirements for a new intern.Dear Mrs. Richmond,We have a position available this summer for a college student to gain work experience in our department. We often have lots of good letters and applications sent in that we keep on file. I would like you to look through these and choose a suitable candidate. Our requirements for the new intern are as follows:•An average academic results above 70% •Some experience of working with others •English at least at intermediate level and ideally one other language at a basic level •Be available for a minimum of 2 months this summer and longer if possible • Want to work in finance in the futurePlease look through the letters and come back to me with your choice.Sincerely,Harley本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
2017年贵州省中职单报高职升学考试英语模拟试题(一)
机密★启用前余庆县中等职业学校2017届中职单报高职统一考试英语模拟测试试卷（一）本试卷分第I卷（选择题）和第II卷（非选择题）两部分。
考生作答时，将答案答在答题卡上，在本试卷上答题无效。
考试结束后，将本试卷和答题卡一并交回。
注意事项：1、答题前，考生务必将自己的姓名、准考证号填写在答题卡上，认真核对条形码上的姓名、准考证号，并将条形码粘贴在答题卡的指定位置上。
2、选择题答案使用2B铅笔填涂，如需改动，用橡皮擦干净后，再选涂其它答案标号；非选择题答案使用0.5毫米的黑色中性（签字）笔或碳素笔书写，字体工整、笔迹清楚。
3、请按照题号在各题的答题区域（黑色线框）内作答，超出答题区域书写的答案无效。
4、保持卡面清洁，不折叠、不破损。
不准使用涂改液、涂改胶带。
第I卷（选择题）I. 单项填空（本题10小题，每小题1分，共10分）从A，B，C，D四个选项中找出划线部分读音与其它三个不同的选项，并在答题卡上将该项涂黑。
1. A. grade B. name C. face D. have2. A. drive B. live C. fine D. advice3. A. improve B. lose C. note D. move4. A. use B. blue C. ruler D. June5. A. great B. bread C. steak D. break6. A. music B. these C. busy D. island7. A. world B. north C. work D. word8. A. rain B. said C. afraid D. straight9. A. exact B. exam C. example D. except10. A. climb B. blind C. about D. hobbyII. 选择填空（本题20小题，每小题1分，共20分）从A，B，C，D四个选项中选出最佳答案，并在答题卡上将该项涂黑。