物流专业英语复习资料.doc
专业英语物流与供应链管理 2-文档资料
2.What is customer service?
Questions 1
What is ,in essence, the
distribution function of
the business concern
about?
பைடு நூலகம்
Making the products or service available
Questions 3
Why is it essential for any business to have a clearly identified policy towards customer service?
It is because of the multivariate nature Of customer service and because of The widely differing requirements of
低成本战略可能促成 有效率的物流，但难 以形成有效益的物流。
The impact of logistics and customer service on marketing
消费者特权
Consumer franchise
客户特权
Customer × franchise
供应链效率
市场营销效率
Supply chain
从顾客角度出发，强调理解多重服务要素 的重要性。
Explains of the importance of customer retention and the life time value of a customer.
解释客户保持与客户终身价值的重要性。
物流管理专业英语复习材料
一、词组：functiona l silo 功能模块功能筒，功能仓corporate silo 企业模块企业筒企业仓integrated logistical 整合物流value net 价值网market saturation driven 市场浸透驱动operationally agile 操纵敏捷性logistics optimizer 物流优化（器）functional spin-off 功能剥离shipment visibility 托运物的能见性fourth party logistics（4PL）firms 第四方物流公司pre-shipment information 预托运信息预装船信息exception management 例外管理异常管理proactive approach 预先主动方法full container vessel 全集装箱船main haul service 主干（服务）航线call at 挂靠、、、港annual turnover 年周转量年运量freight organization 货运机构transportation hinge 交通汇集点交通枢纽transport hub 交通枢纽multi-model transportation 多式联运all-round service 全方位服务market-orientation & customer-satisfaction 以市场为导向、以客户满意为中心demise charter 光船租船general cargo ship 普通货船container ship 集装箱船cellular full container ship 格栅式全集装箱船semi-container ship 半集装箱船oil-tanker 油轮roll-on/ roll off(RO/RO) container ship 开上开下滚式装卸集装箱船.RORO船lift-on/ lift-off(LO/LO) container ship 吊上吊下吊式装卸集装箱船.LOLO船lash-lighter aboard ship/barge carrying vessel载驳货船，拉西船tanker for liquefied gas 液化气体船chemical tanker 化学品船miscellaneous tanker各种形式油船ore and oil carrier（O/O）矿油两用船ore and bulk carrier(O/B) 矿、散货两用船ore，bulk and oil carrier(OBO) 矿散货油三用船single-deck ship 单层甲板船multiple-deck ship 多层甲板船gantry crane 桥吊，龙门吊，龙门起重机Crew’s List 船员服务簿Certificate of Nationality 船籍证书Certificate of Seaworthiness 适航证书Certificate of Classification a船舶入级证书Tonnage Certificate 吨位证书Loadline Certificate 载重线证书Refrigerating Machinery Certificate 冷藏机械证书Wireless Certificate 无线电证书Official Log Book 船员日志Ship’s Log 航海日志Engine Room Log 轮机日志Health Certificate 健康证书Ship’s Articles 船员记录本tandem trailer 串列拖车Convention Relating to the International road consignment note (CMR Note) 公路提单the Special Drawing Right (S.D.R) 特别提款权intermodal cargo transport 多式联运pave the way for 为、、铺平道路。
英语物流行业英语40题
英语物流行业英语40题1. In logistics, a "warehouse" is used for:A. TransportationB. StorageC. PackagingD. Distribution答案：B。
“warehouse”意为仓库，主要用于存储货物，A 选项“Transportation”是运输，C 选项“Packaging”是包装，D 选项“Distribution”是配送，所以应选B 选项“Storage”存储。
2. Which of the following is NOT a common mode of transportation in logistics?A. TrainB. ShipC. HelicopterD. Bicycle答案：D。
在物流中，火车、轮船和直升机都是常见的运输方式，而自行车通常不用于大规模的物流运输，所以选D 选项“Bicycle”。
3. The term "logistics hub" refers to:A. A central location for logistics activitiesB. A small warehouseC. A delivery truckD. A packaging facility答案：A。
“logistics hub”指的是物流活动的中心位置，B 选项“small warehouse”是小仓库，C 选项“delivery truck”是送货卡车，D 选项“packaging facility”是包装设施，所以答案是A 选项。
4. In the context of logistics, "inventory" means:A. The list of goodsB. The quantity of goods in stockC. The quality of goodsD. The price of goods答案：B。
物流专业英语
CHAPTER11. The 4 types of economic utility（四种经济效用形式）(1) possession utility(2) form utility(3) place utility(4) time utility2. The increased importance of logistics（物流日益增长的重要性）(1)a reduction in economic regulation（经济规制的放松）(2)changes in consumer behavior（顾客行为的改变）(3)technological advanced（技术进步）(4)the growing power of retailers （零售商权力的不断增大）(5)globalization of trade(贸易全球化)3. Business logistics（企业物流）(1)inbound logistics（内向物流）(2)materials management（物料管理）(3)physical distribution（实物配送）4. Logistical relationships within firm（公司内部的物流关系）(1)finance（财务）(2)marketing（营销）(3)production（价格决策）5.4ps of marketing（营销4P）(1)place(地点)(2)price（价格）(3)product（产品）(4)promotion（促销）6. Marketing channels（营销渠道）(1)ownership channel（所有权渠道）(2)negotiations channel（协商渠道）(3)financing channel（财务渠道）(4)promotions channel（促销渠道）(5)logistics channel（物流渠道）(6)facilitators or channel intermediaries（渠道促进者和渠道中介）7. Sorting function 4 steps（分类功能有四个步骤）(1)sorting out（分类）(2)accumulating（积聚）(3)allocating（分配）(4)assorting（再次分类）8. Activities in the logistical channel（物流渠道中的活动）(1)customer service(顾客服务)(2)demand forecasting（需求预测）(3)facility location decision（设施选址决策）(4)industrial packaging（工业包装）(5)inventory management（库存管理）(6)materials handling（物料搬运）(7)order management（订单管理）(8)parts and service support（零配件和服务支持）(9)production scheduling（生产作业计划）(10)procurement（采购）(11)returned products（退货）(12)salvage and scrap disposal（残料和废料处理）(13)transportation management（运输管理）(14)warehousing management（仓储管理）CHAPTER 21. SCOR process（供应链运作参考流程）(1)plan（计划）(2)source（采购）(3)make（制造）(4)deliver（交货）(5)return （退货）2. GSCF process（全球供应链论坛流程）(1)customer relationship management（顾客关系管理）(2)customer service management（顾客服务管理）(3)demand management（需求管理）(4)order fulfillment（订单履行）(5)manufacturing flow management（制造流程管理）(6)supplier relationship management（供应商关系管理）(7)product development and commercialization（产品开发和商品化） (8)returns management（退货管理）3. Key attributes of supply chain management（供应链管理的重要特征）(1)customer power（顾客权力）(2)long-term orientation（长期定位）(3)leveraging technology（杠杆技术）(4)enhanced communication across organizations（跨组织沟通的增强）(5)inventory control（库存控制）(6)inter organization collaboration（组织间协作）4.Barriers to supply chain management（供应链管理的障碍）(1)regulatory and political considerations（规制和政治因素）(2)lack of top management commitment(缺乏管理高层的承诺)）(3)reluctance to share ,or use ,relevant information（不愿分享或使用相关信息)(4)incompatible information systems（不兼容的信息系统）(5)incompatible corporate（不相容的公司文化）(6)globalization（全球化）5.Supply chain management and integration（供应链管理和整合）(1)partnerships（伙伴关系）(2)strategic（战略联盟）(3)third-party arrangements（第三方协定）(4)contract logistics（合同物流）(5)vertical integration（垂直整合）(6)formal contracts（正式合同）(7)informal agreements（非正式合同）(8)third-party logistics（第三方物流）(9)fourth-party logistics（第四方物流）。
物流专业英语
物流专业英语 十
• • • • • • • • 1. raw materials 原材料; 2. finished goods 成品; 3. production cost 生产成本; 4. product cost 产品成本； 九 5. aggregate product cost 产品总成本； 6. logistic activity 物流活动； 7. railway 铁路； 8. highway 高速公路.
物流专业英语 十一
• • • • • • • • 1. port of unloading 卸货港 2. port of loading 装运港 3. container 集装箱 九 4. FOB 离岸价 5. CFR 到岸价（无保险） 6. CIF 到岸价（含保险） 7. the time of shipment 装运时间，船期 8. shipping space 仓位
物流专业英语 十二
• • • • • • • • 1. FCL 整箱货，整柜装箱装载 2. LCL 拼箱货，散货拼箱 装载 3. TEUs 20英尺标准箱 4. FEUs 40英尺标准箱 九 5. international freight forwarder 国际代运公司 6. customs 海关 7. forwarder 货代（货运代理） 8. shipping agent 船运代理人
物流专业英语 九
• • • • • • • 1. motor transportation 汽车运输； 2. rail transportation 铁路运输； 3. air transportation 航空运输； 4. water transportation水路运输； 5. pipeline transportation 管道运输； 6. point-of-origin 原产地（origin place）； 7. point-of-consumption 消费地点(place of consumption)； • 8. logistician• • • • • • • • 1. logistics 物流 2. article 物品 3. goods 商品 4. cargo 货物，船货 5. logistics activy 物流活动 6. logistics cost 物流成本 7. logistics management 物流管理 8. supply logistics 供应物流
物流专业英语
Part II 配送中心
配送中心介绍
配送中心概念
配送中心（DC）是一个以实现实体配送为其主要功能的物流结点。
一般而言，配送中心是设计用来从不同工厂和供应商中接收货物、接受订单、高效地履行订单并且将货物尽快地送给客户的一个高度自动化的大型中心。
配送中心与仓库的区别
配送中心强调货物的移动
与仓库不同，配送中心更加强调货物的移动而不是长时间的库存。
实际上，它是一个短期库存中心，其选址接近于一个主要（仓库）以促进订单的快速处理和对客户的货物运输。
配送中心在运行周期、活动、收集数据、产品储存和侧重点上不同配送中心与仓库的区别如下：
配送中心的发展趋势
趋势一：让渡
趋势二：配送中心转变角色
这一领域的一些专家预测仓库将会消失，因为库存将不再需要。
他们声称结合销售时点信息（POS）的有效客户反应（ECR）、准时制度（JIT）将与公司的需求链完全保持同步。
大多数其他专家并不同意，他们相信整合物流将会刺激配送中心调整作用角色，这是以加速商品流通和提供增值服务为基础的。
从装运合并，越库，包装、次级装配、成套装配和贴标签等增值处理，以及根据客户订单决定产品颜色和款式的最终定制工作这类例子里可以看出仓库作用的转变。
当然，电子商务已经导致美国和欧洲的仓库膨胀，由于现存的（大量）仓储企业而广为关注。
物流专业英语考试复习
物资储存storage of goods
消除低下的效率eliminate inefficiency
产品的流转，储存和控制movement,storage,and control of products
和供应相关的活动supply-related activities
A variety of functions多种功能
Across the company从整个公司
Control mechanism控制机制
Flexible planning 灵活的规划
Integration集成整合
Coordination协调
Labor,equipment and space 劳动力，设备和场地
Specialist fuels特种燃料
Heating oil供暖燃油
Food ingredients食品配料
Expertise专门技术，专门知识
Road delivery公路运送
Goods in process进程中的货物
As a buffer against things going wrong作为一种防止事情变坏的缓冲
Customer support 客户支持
Transportation 运输
Movement of people and goods人流和物流
Warehouse management 仓储管理
Purchasing采购
Include ,but not limited to 包括，但又不限于
Manual and powered手动或电动的
Pallet moving trucks 托盘搬运车
物流专业英语
Exercise
Jack：总的来说，有四个特点。第一个就是效率高。有些工作程序复杂、工 作量大。为做好保障工作，物流中心注重工作效率，具有很强的专业能 力。 Generally speaking, there are four characters about logistics service. Firstly, it is efficiency. Some work is a complicated one, the workload characteristics. In order to do a good job in security work, logistics centers emphasis on the efficiency and have a strong professional competence. Jim：这个很容易理解。 Oh, it is easy to understand. Jack：第二个特点就是确保质量。第三点是配送上门。 The second character is to ensure quality. And the third one is door-todoor distribution. Jim：你们可以根据任务的紧急情况迅速完成发运工作，这是第四个特点， 对吗？ You can finish the shipping quickly according to the emergency of the tasks. This is the fourth character, isn’t it? Jack：是的。Yes.
Exercise
Bill：它为物流在中国的发展起到了很大的促进作用。最近几年， 对外经济贸易部门明确规定了江苏、浙江、广东、北京、上 海、天津和深圳是物流的实验发展基地。 It gave great impetus to the development of logistics in China. In the recent years, the ministry of Foreign Economy and Trade Relations issued a notice which explicitly stipulated Jiangsu, Zhejiang, Guangdong, Beijing, Shanghai, Tianjin and Shenzhen are the places for experiences in logistics. Tom：怪不得我发现一些大的第三方物流公司都在深圳建立起 了分公司。 No wonder I found such big third party logistics companies have set up their sub-companies in Shenzhen.
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物流专业英语复习资料考试题型：一、选择填空(20 points )二、物流术语(20 points )三、阅读理解(30points, each 3 points )四、英译汉(20points, each 4 points )五、汉译英(10 points, each 2points ) 物流专业英语考试备考1词汇1. 1基本概念术语1.物品article2.物流logistics3.物流活动logistics activity4.物流作业logistics operation5.物流模数logistics modulus6.物流技术logistics technology7.物流成本logistics cost8.物流管理logistics management9.物流中心logistics center10.物流网络logistics network11.物流信息logistics information12.物流企业logistics enterprise13.物流单证logistics documents14.物流联盟logistics alliance15.供应物流supply logistics16.生产物流production logistics17.销售物流distribution logistics18.回收物流returned logistics19.废弃物物流waste material logistics20.绿色物流enviTonmental logistics21.企业物流internal logistics22.社会物流external logistics23.军事物流military logistics24.国际物流international logistics25.第三方物流third-part logistics (TPL)26.定制物流customized logistics27.虚拟物流virtual logistics28.增值物流服务value-added logistics service29.供应链supply chain30.条码bar code31.电子数据交换electronic data interchange (EDI)32.有形消耗tangible loss33.无形消耗intangible loss奖罚1.运输transportation2.联合运输combined transport3.直达运输through transport4.中转运输transfer transport5.甩挂运输drop and pul 1 transport6.集装运输containerized transport7.集装箱运输container transport& 门到门door-to-door9.整箱货full container load (FCL)10.拼箱货less than container load (LCL 11・储存storing12.保管storage13.物品储存article reserves14.库存inventory15.经常库存cycle stock16.安全库存safety stick17.库存周期inventory cycle time18.前置期(或提前期)lead time19.订货处理周期order cycle time20.货垛goods stack21.堆码stacking22.搬运handing/carrying23.装卸loading and unloading24.单元装強卩unit loading and unloading25.包装package/packaging26.销售包装sales package27.定牌包装packing of nominated brand28.中性包装neutral packing29.运输包装transport package30.托盘包装palletizing31.集装化containerization32.散装化containerization33.直接换装cross docking34.配送distribution35.共同配送joint distribution36.配送中心distribution center37.分拣sorting38.拣选order picking39.集货goods collection40.组配assembly41.流通力口工distribution processing42.冷链cold chain43.检验inspection 奖罚1・仓库warehouse2.库房storehouse3.自动化仓库automatic warehouse4. 4 立体仓库stereoscopic warehouse5.虚拟仓库virtual warehouse6.保税仓库boned warehouse7.出口监管仓库export supervised warehouse8.海关监管货物cargo under customer, s supervision9.冷藏区chill space10.冷冻区freeze space11.控湿储存区humidity controlled space12.温度可控区temperature controlled space13.收货区receiving space14.发货区shipping space15.料棚goods shed16.货场goods yard17.货架goods shelf18.托盘pallet19.叉车fork lift truck20.输送机conveyoT21.自动导引车automatic guided vehicle (AGV)22.箱式车box car23.集装箱container24.换算箱twenty-feet equivalent unit (TEU)25.特种货物集装箱specific cargo container26.全集装箱船ful 1 container ship27.铁路集装箱场railway container yard28.公路集装箱中转站inland container depot29.集装箱货运站container freight station (CFS)30.集装箱码头container terminal31.国际铁路联运international through railway transport32.国际多式联运international multimodal transport33.大陆桥运输land bridge transport34.班轮运输linei* transport35.租船运输shipping by chartering36.船务代理shipping agency37.国际货运代理international freight forwarding agent38.理货tally39 国际货物运输保险international transportation cargo insurance40.报关customs declaration41.报关行customs broker42.进出口商品检验commodity inspection奖罚1. 4物流管理术语1.物流战略logistics strategy2.物流战略管理logistics strategy management3・仓库管理warehouse management4.仓库布局warehouse layout5.库存控制inventory control6.经济订货批量economic order quantity (EOQ)7.定量订货方式fixed-quantity system (FQS)8.定期订货方式fixed-quantity system (FIS)9.ABC 分类管理ABC classification10.电子订货系统Electronic order system (EOS)11.准时制just in time (JIT)12.准时制物流just-in-time logistics13.零库存技术zero-inventory logistics14.物流成本管理logistics cost control15.物料需要计划material requirements planning (MRP)16.制造资源计划manufacturing resource planning (MRP II)17.配送需要计划distribution requirements planning (DRP)18.配送资源计划distribution resource planning (DRP II)19.物流资源计划logistics resource planning (LRP)20.企业资源计划enterprise resource planning (ERP)21.供应链管理supply chain management (SCM)22.快速反映Quick response (QR)23.有效客户反映efficient customer response （ECR）24.连续库存补充计划continuous replenishment program （CRP）25.计算机付诸订货系统computer assisted ordering （CAO）26.供应商管理库存vendor managed inventory （VMI）27.业务外包outsourcing1.We can define warehousing as that part of a firm^s logistics s ystem that stores products （rawmaterials, parts, goods-in-pro cess, finished goods） at and between point of origin and point o f consumption, and provides information to managementon the sta tus, condition, and disposition of items being stored・1.我们可把仓储定义为公司物流系统的不可分割的一部分，（2分）用以在原产地，消费地或二者之间储存原材料，部件，在制品,产成品（2分）并向管理部门提供有关所储存项目的现状与控制情况等信息.（2分）2.Participants in the channel gain competitive advantage thro ugh improving the overall channel efficiency by reducing risk a nd effectively leveraging the corporate resources of each chan nel member・2.这条链上的参与者通过以降低风险（2分）和链上每一位成员的共同资源的有力支持（2分）来改善整条链的效率从而获得具有竞争力的优势。