English traning material
酒店英语培训教材(共36页)
珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店根底英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店根底英语●礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。
Nice to meet you. 很快乐见到你。
Welcome to our hotel. 欢送光临我们酒店。
Have a good time. 祝您在酒店过的愉快。
●用语 Telephone sentencesWait a moment, please. 对不起，请稍等。
Sorry, he is no in at the moment. 对不起，他暂时不在。
I beg your pardon? 对不起〔我没听清楚〕。
Could you speak a little slower, please？请您稍微讲慢一点。
●答谢用语 Thanks and answerThank you. 谢谢。
It’s very kind of you. 谢谢，您真客气。
You are welcome. 不用谢。
It is my pleasure. 非常乐意为您效劳。
I am at your service. 随时为您效劳。
That is all right. 没关系。
●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。
机务英语第一册教学大纲
课程名称：机务英语第一册COUR SE NAM E：Technical English Book I课程编码：COUR SE COD E：启用日期：INIT IAL US E D ATE：修订次数：REVI SIO N N O.：最新修订日期：LATE ST REV ISI ON DAT E：教学大纲COURSE SYLLABUS（仅供培训使用）（FOR TRAINING ONLY）编写WRITER审核AUDITOR批准APPROVAL中国国际航空股份有限公司机务培训中心Aircraft Maintenance Training Center of Air China Limited课程名称：机务英语第一册Course Name: Technical English Book I课程编码： Course Code:课程长度: 学时204Course Duration: 204 hours培训对象:Target Group:人员资格：Qualifications Required:●教员资格：经过分公司人力部组织的机务英语教员培训的人员Instructor Qualification Required: Instructor authorized by aircraft maintenance training center of Air China●学员资格：有初中英语水平或完成了起点英语课程的人员Trainees Qualification Required: personnel who possesses middle school English level or successfully finished the beginners English training.培训目标: 通过培训，使受培人员能够：Objectives: After completing this course, trainees are able to:●完成培训后，能够拥有基本的技术词汇，阅读简单的英文工卡Mastering the fundamental technical vocabulary , being able to read related English version job cards课程内容:教 学大 纲 COURSE SYLLABUS国航股份AIR CHINA LIMITEDContents:a vocabulary of about 1000 technical words, simple sentence patterns in describing objects and machine working principles.课程实施：Course Conduction:●培训班规模：最多20Class Scale: max. 20 trainees●资料（教材）：《机务英语第一册》Training Material:Technical English Book I●培训设施、用具：多媒体投影仪Teaching Equipment and Tool: Multimedia projector课程规范：符合CCAR145的要求Course Specification:Comply with the CCAR145培训方式：课堂教学Training Method:Training conducted in classroom考试:参加工程技术分公司统一考试,60%分及格Exam: , passed mark is 70%机务英语第一册课时分配Technical English Book I机务英语第一册教学提纲Technical English Book I Course Syllabus（一）词汇量：大约1200。
英语培训资料
• Writing Skills Tips • Suggested exam preparation
strategies and time planning
01
Basic English knowetic Alphabet
The English alphabet considerations of 26 letters, divided into vowels and consonants
keywords such as time, place, person, etc.
Record keywords
02
For important information, short symbols or text can be
used to record it for subsequent answers.
Expressions are combinations of words that convey a specific meaning or idea
Building a strong vocabulary and learning common expressions are critical for effective communication in English
Mimicking native speakers
Try to optimize the promotion and speech patterns of native speakers to achieve a more authentic account Record your speaking and compare it to native speakers to identify areas for improvement
人际功效学的培训英文版Ergonomictrainingmaterial课件
•Manage the office ergonomics program for your department
•Identify “at risk” postures
•Identify the need for accessories or work orders
•Encourage early reporting through awareness activities
suffers
n
What is Ergonomics?
n
What is Ergonomics?
ERGONOMICS is . . .
• the science of studying work,
• designing workstations and accessories to fit the worker
n
Symptom Progression
Develops in days to weeks;
Intermittent symptoms that
resolve but return later;
generalized area of discomfort
muscle soreness aching burning tingling
•Re-evaluate progress monthly to ensure effectiveness
•Keep records
n
...Like Driving a Car...
• Car seat • Mirrors and windshield • Steering wheel • Controls • Rules of the road/driving skills
05如何制作培训材料 Training material讲解
许盛华
1
本单元培训目标
• 在参加完此单元培训之后，学员应： – 针对培训目标，演示制作简易有效的 培训教材的方法
5-2
本节内容
• 教材大纲 • 编制教材
5-3
教材大纲设计
• 培训内容与目标的关系
– 是否能达到目标？ – 是否遵循了“四步骤”？ – 过程是否生动？ – 是否可操作？
•总结点评：水污染的严重性和水资 源保护的意义
……
……
5-6
本单元培训目标
培训目标
培训内容
在参加完此单元培训之后， 学员应：
•陈述解放J6的结构性能 •结构特点讲解 以及其省油的基本原理 •演示/证明相应特点如何省
油（证据）
•情景模拟(小品): J6是只省 油的灯
•单元总结
5-7
本单元培训目标
培训目标
5-20
流程和过程的区别
过程
流程
告诉读者在一个特定的 环境中“发生了什么”
通常以第三人称描述事 件：“什么做什么”
告诉读者如何去做，如何解 决问题，采取某种行动
通常以第二人称（你）谈论 流程，首先，你做什么，然 后，你再做什么
可以一人或多个人参与 仅仅以个人参与
5-21
过程类信息表达法
过程 如何发生
1. 描述 (Description) 2. 进程表 (Stage table) 3. “当…，然后”表(WHEN-THEN
table) 4. 方块图 (Block diagram) 5. 周期循环图 (Circle chart) 6. 当-或-如果”图 (WHEN-or-IF chart)
5-22
明天的练习
• 选一个主题（对外保密）
专业英语(SupplementaryMaterial)
Phrases
Abbreviations
Generally used words
Technical terminology: Familiar with specialized terminology in specific technical fields, such as "algorithm" and "database" in computer science, can improve English expression ability in technical communication and document writing.
Description
In the passive voice, the subject of the presence is acted upon rather than performing the action It is formed by using the auxiliary verb "to be" with the past particle of the main verb
Discipline terminology: Understanding and mastering specialized terminology in specific disciplines, such as macroeconomics and microeconomics in the field of economics, can enhance the application ability in academic research or practical work.
Domain specific vocabulary
西餐零点服务情景对话
西餐零点服务情景对话cioall iniattiitiaiL早上好!Fundamental English Training Material ForGeneral答：Houaron tondat.BlrBilack!Unit1今大还好吗?布莱克先生。
Lirecetinarid scmilirginf iIm ne，Hhunk 了，l yau?Phrase in the job.我很好，谢谢你。
你呢?1，First time mecting(初次见面) 路：：I'in quite aell. elthet，iatiitW：How do you do./Nice to meel/see you. it?很高兴见到你，我也相当好，谢谢，天气不错，不是吗?G：How do you do. /Nice to meet/see you，too.我也很高兴见到你，很适合去观光啊。
2Greeting to friends (和朋友打招呼) 祝您有愉快的一天。
：Ti! Tello!Cinrd tosiseeiineili 1l!你好!/好啊!/很高兴见到你! ：Br行，Pleai let ine irtivauluce alr G：Hi!/Hello! / Good to see/meel you too! /Me Zhang to you. And Mr Zhang，This is Mrtoo.Brown，CEO(ChiefExecutive你好!!好啊!/我也很高兴见到你!/我officer joticrosoaTatinn.也是。
布朗先生，请让我介绍下张先生给你，还有这是布朗先生，微软的首席执行官。
Greeting(问候)iie is imeil yl，Mt Prt门W：llirnirom Ticnins很高兴见到你，布朗先生，B：Good to see you，too，Mr Zhang.早上/下午/晚上好!XXXX(知道名字)。
文秘专业英语培训资料
文秘专业英语培训资料Professional Business English Training for Secretaries Introduction:As a secretary, it is essential to have strong English language skills in order to effectively communicate with colleagues and clients. In this training program, we will cover various aspects of professional business English, including writing skills, vocabulary, grammar, and communication techniques. By the end of this program, secretaries will be equipped with the necessary knowledge and skills to excel in their roles and contribute to the success of their organizations.1. Writing Skills:1.1 Email writing: Secretaries will learn how to write clear and concise emails, using appropriate greetings, subject lines, and formatting. They will also be taught how to structure their emails to convey their message effectively and professionally.1.2 Report writing: This section will focus on teaching secretaries how to write comprehensive and well-structured reports. They will learn how to gather and analyze data, present information in a logical manner, and write executive summaries.1.3 Meeting minutes: Secretaries will learn how to take accurate and concise meeting minutes, highlighting the main discussions and decisions made during the meeting. They will also learn how to format and distribute the minutes to relevant stakeholders.2. Vocabulary:2.1 Business terminology: Secretaries will be introduced to common business terms and jargon used in the professional world.They will learn how to use these terms appropriately in their oral and written communication.2.2 Industry-specific vocabulary: Depending on the industry they work in, secretaries will learn industry-specific vocabulary relevant to their organization. This will enable them to better understand and communicate with colleagues and clients.3. Grammar:3.1 Review of grammar rules: Secretaries will review essential grammar rules, such as tenses, articles, and sentence structure. Emphasis will be placed on common mistakes and how to avoid them.3.2 Sentence construction: This section will focus on teaching secretaries how to construct clear and grammatically correct sentences. They will learn techniques to improve sentence flow and coherence.4. Communication Techniques:4.1 Active listening: Secretaries will learn how to actively listen to colleagues and clients, ensuring they fully understand their needs and requirements. They will also learn how to ask relevant questions to clarify any uncertainties.4.2 Telephone etiquette: This section will cover basic telephone etiquette, including proper greeting, tone of voice, and effective communication over the phone.4.3 Body language: Secretaries will learn how to understand and interpret body language, enabling them to better communicate and build rapport with colleagues and clients.Conclusion:By mastering the skills taught in this training program, secretaries will be able to communicate more effectively and professionally in both written and oral English situations. These skills will not only enhance their performance as secretaries but also contribute to the overall success of their organizations. It is recommended that secretaries regularly practice and reinforce these skills to ensure continuous improvement.5. Cultural Awareness:5.1 Cross-cultural communication: Secretaries will learn the importance of understanding different cultures and how it affects communication in a professional setting. They will be taught strategies to effectively communicate with colleagues and clients from diverse cultural backgrounds, such as adapting their communication style and being mindful of cultural differences in business practices.5.2 Business etiquette: This section will cover the proper etiquette in business settings, including greetings, introductions, and appropriate behaviors during business meetings and events. Secretaries will learn the cultural norms and expectations that should be adhered to in their organization and industry.6. Time Management:6.1 Prioritization: Secretaries will learn techniques to prioritize tasks effectively, ensuring they are completed in a timely manner. They will learn how to assess the urgency and importance of tasks and allocate their time accordingly.6.2 Organization skills: Secretaries will be taught methods to maintain an organized workspace and system for managing documents, emails, and appointments. This will help them stay ontop of their responsibilities and ensure they are able to access information quickly when needed.7. Professionalism and Integrity:7.1 Professional conduct: Secretaries will understand the importance of maintaining high standards of professionalism in their roles. They will learn about appropriate behaviors, dress codes, and ethics in the workplace.7.2 Confidentiality: Secretaries will be educated on the importance of maintaining confidentiality in their work, especially when handling sensitive information. They will learn protocols for handling confidential client and company information to ensure it remains secure.8. Problem-Solving and Decision Making:8.1 Analytical thinking: Secretaries will be trained to think critically and analyze situations and information to come up with effective solutions. They will learn how to identify problems, gather information, evaluate options, and make informed decisions.8.2 Proactive approach: Secretaries will learn to anticipate problems and take proactive measures to prevent or minimize them. They will also be taught problem-solving techniques to address issues that arise in a calm and efficient manner.9. Customer Service Skills:9.1 Interpersonal skills: Secretaries will learn how to effectively interact with clients and provide exceptional customer service. They will be taught techniques to build rapport, actively listen toclient needs, and handle difficult situations professionally.9.2 Clear and concise communication: Secretaries will learn how to communicate information clearly and concisely to clients, ensuring they understand the message and are satisfied with the service provided.10. Continuous Improvement:10.1 Self-assessment: Secretaries will learn the importance of self-assessment and reflective practice to identify areas for improvement. They will be encouraged to regularly reflect on their performance, seek feedback, and take steps to enhance their skills and knowledge.10.2 Professional development opportunities: Secretaries will be informed of professional development opportunities, such as workshops, conferences, and online courses, to further enhance their skills in business English and related areas. They will be encouraged to take advantage of these opportunities to continuously update their knowledge and stay current with industry trends.Conclusion:This comprehensive training program equips secretaries with the essential skills and knowledge to excel in their roles as effective communicators and contributors to their organizations. By consistently practicing and reinforcing these skills, secretaries will not only enhance their own professional growth but also contribute to the success and productivity of their organizations. Continuousimprovement and proactive learning are key to staying relevant and successful in today's dynamic business environment.。
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Manufacturing process word
• Gage检具, Plug gage, go/no-go gage • Tolerance 公差
Manufacturing process word
Manufacturing process word
• • • • • • • True position 位置度 Concentricity 同轴度 Circular run-out 圆跳动 Total run-out 全跳动 Perpendicularity 垂直度 Parallelism 平行度 Profile of a surface 面轮廓度
QS9000 word
• • • • • Benchmark 对比,确定基准 Latest change level 图纸版本号 Core team 核心小组 Sample size/frequency 抽样检测数量/频次 Reaction plan 反应计划
• • • • • • •
Severity 严重度 Detection 探测度 Occurrence 频度 RPN (risk priority number) 风险序数 Corrective Action 整改措施 PSW (part submission warrant)提交保证书 Full (interim) approval 全部(临时)批准
• • • • • Ferrite 铁素体 Perlite 珠光体 Austenite 奥氏体 Martensite 马氏体 Sorbite 索氏体
Heat treatment word
• • • • • Hardness 硬度 Brinell hardness 布氏硬度 Rockwell hardness 洛氏硬度 Vicker hardness 维氏硬度 Knoop hardness 努氏硬度
RFQ words
• • • • • • RFQ ( request for quote) 报价申请 raw material 原材料 Purchased/Directed buy 采购/指定采购 Labor rate 人工费用率 Standard hour: 标准小时 Labor cost 人工成本
Axle Words 18.Boot kit, outer 外胶套 19.Boot kit, inner 内胶套 20,CV joint (constant velocity) 等角速万向节(球笼半轴)
Axle Words
21.Seal, axle shaft 半轴油封 22. Bearing, axle shaft半轴轴承 23.Snap ring 卡环 24.Axle shaft 半轴 25.O-ring O型圈 26. Drain plug 放油塞 27.Sealant 密封胶
Manufacturing process word
• • • • • • • Machining 机加 Turning 车 Milling 铣 Drilling 钻 Boring 镗 Grinding 磨 Tapping 攻丝
Manufacturing process word
• • • • • • • • Welding 焊接 Stamping 冲压 Assembly总装 Painting 喷漆 Lathe 车床 CNC Lathe 数控车床 Chuck 卡盘, Spindle 主轴 Machining center 加工中心
Axle Words
28. Bolt kit 螺栓 29.Back cover 桥壳盖 30.Plug 塞子 31. Salisbury Axle/ Banjo Axle 插管桥/琵琶桥 插管桥/琵琶桥 32. Drive Axle/ Steering Axle 驱动桥/转向桥 驱动桥 转向桥 33. Full float axle/Semi-float axle 全浮桥/半浮桥 全浮桥 半浮桥
Manufacturing process word
• • • • • • • Press 压机 Mechanical/Hydraulic Press Welding Robot 焊接机器人 Operation 工序 Tooling 工装, casting tooling 铸造模具 Dies 冲模 Fixture 夹具 Tool 刀具
பைடு நூலகம்
Manufacturing process word
• • • • • • • • Profile of a line 线轮廓度 Flatness 平面度 Straightness 直线度 Roundness 圆度 Cylindricity 圆柱度 MMC( Maximum Material Condition) 最大实体条件 LMC (Least Material Condition)
Axle Words
13.Thurst washer, side gear 半轴齿轮推力垫圈 14.Thurst washer, differential pinion 行星齿轮推力垫圈 15.Differential pinion shaft 行星齿轮轴(一字轴) 16.Pin,differential pinion shaft 一字轴锁销 17.Gear kit, differential 差速器齿轮
AXLE DIAGRAM
Axle Words
Pinion & Ring gear 主被齿 Differential bearing 差速器轴承 Pinion seal 主齿油封 Slinger 抛油环 Outer pinion bearing 主齿轴承 (外) 6. Crush sleeve (spacer) 隔套 1. 2. 3. 4. 5.
QS9000 word
• Team Feasibility Commitment • 小组可行性承诺
• • • •
Packaging standard包装标准 Floor plan 平面布置图 Characteristics Matrix 特性矩阵 Process instruction 工艺指导书
QS9000 word
• • • • • • • Bill of Material 材料清单 Special Characteristics 特殊特性 Design verification 设计验证 Design review 设计评审 Prototype build 样件制造 Engineering drawing 工程图纸 Material specification 材料规范
Suspension word
Suspension word
• Mcpherson strut 麦弗逊悬架 • Wishbone suspension 叉杆式/双横臂式悬架 Shock absorber 减震器
Suspension word
Suspension word
• • • • • Kingpin inclination 主销内倾(侧倾)角 Camber 车轮外倾角 Toe-in (out) 前(后)束 Caster主销纵倾角 Scrub radius 磨胎半径
Axle Words
7. Inner pinion bearing主齿轴承(内) 8. Shim kit 垫片 9.Pinion flange (yoke)主齿法兰 10.Screw 螺丝 11.Nut,pinion yoke 主齿法兰螺母 12.Differential case assembly差速 器总成
THE END
• SEE YOU NEXT TIME
QS9000 word
• APQP (Advanced Product Quality Planning) 产品质量先期策划 • PPAP( Production Part Approval Process) 生产件批准程序 Process Flow Diagram 过程流程图 FMEA (Failure Mode Effect Analysis) 失效模式效果分析
Suspension word
Suspension word
• • • • • • • Suspension 悬架 Upper (lower) Control arm 上(下)控制臂 Ball Joint 球销 Bushing 衬套 Tie rod 转向横拉杆 Drag link 直拉杆 Stabilizer bar 稳定杆
QS9000 word
• • • • • • Measurement System Analysis 测量系统分析 Process Capability Study 过程能力研究 Production Validation Testing 生产验证试验
QS9000 word
• • • • • • • Variance 变差 Customer Satisfaction 用户满意度 Delivery and Service 交付和服务 Error Proofing 防错 Layout Inspection 全尺寸检验 SPC (statistics process control) 统计过程控制
Heat treatment word
• • • • • • • Quenching 淬火 Tempering 回火 Anneal 退火 Induction Hardening 感应淬火 Carburization 渗碳 Nitriding 渗氮 Microstructure 微观结构
Heat treatment word
RFQ words
• • • • • Burden 制造费用 Variable cost 可变成本 Fixed cost 固定成本 Manufacturing cost 制造成本 SGA (Selling, General and Administration) 三项费用
RFQ words