餐饮常用句型
酒店英语常用语
酒店英语常用语请问您贵姓？对不起，请您重复一次好吗？May I have your name？/Would you give me your name I beg your pardon ( Pardon , please )请拼出客人的名字好吗？How to spell the guest’s name please对不起，因线路问题我听不清楚您说话，请重新打一次好吗？I’m very sorry. I can’t hear clearly,. Could you call it again4．能告诉我客人是哪里人吗？Would you tell me where the guest comes from5．能告诉我客人是哪间公司的吗？Would you tell me which company the guest is from6 . 对不起，我们在酒店的名单上找不到客人的名字。
I ‘m sorry. We can’t find the guest name on our hotel list.7 . 介意我把电话转接到接待处让他们为您查一下，好吗？Would you mind connecting the line to reception to check it8. 我再帮您查一下，请稍等。
I will check it for you again. Just a moment please.9 . 很抱歉，让您久等了。
I am sorry to have kept you waiting.10 .请您重复一遍您说的，好吗？Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点），好吗？Could you speak more slowly (loudly)12. 请稍等，我将为您转接。
Wait a moment, please. l will connect/transfer it for you.13. 您好，先生。
餐饮英语1
专业词汇与词组—果汁
• 橙汁Orange juice 菠萝汁Pineapple juice 西瓜汁Water melon juice 西柚汁Grapefruit juice 黄瓜汁Cucumber juice 玉米汁Sweet corn juice 胡萝卜汁Carrot juice
专业词汇与词组—茶水
常用句型
• 有点烫，请小心一点/我可以把它放 在这儿吗 • It’s hot，be careful/may I put it here ？
情景模拟
• • • • • • •
• • •
Chinese Restaurant Reservation Call W：good morning，Chinese Restaurant，xxx G：good morning，I’d like to book a box. W：may I have your name and phone number？ G：John and phone number xxxxx W：how many people are there in your party？antable？ G：about 10，tonight W：So would you like the Violet Box? This is an honored-guest box. G：do you charge for service？
• 请问您有预订吗/请问您在哪个包厢 用餐 • Have you made a reservation/Which box would you like？
常用句型
• 非常抱歉，包厢全满了，您介意去大 厅吗？ • Sorry，the boxes are all full，would you mind going to the hall？
餐饮常用英语翻译5
English for the F&B Department一、句型范例 PATTERN DRILLS1. Welcome to our restaurant, sir.先生，欢迎您来我们饭店吃饭。
2. Could you follow me, please?请跟我来好吗？3. Welcome, sir. Step right in, please.欢迎光临！先生，请进。
4. Good morning, sir. Are you alone?早晨好，先生。
就您一位吗？5. How many of you, please?请问几位？6. You may sit where you like.您随便坐吧。
7. Is anyone joining you, sir?请问先生，还有人与您一起用餐吗？8. Take a seat, please.请坐。
9. May I take your order, madam?请问您要吃点什么，夫人？10.Are you ready to order now?您准备点菜吗？11.Could you repeat the order, please?您能再说一遍点的菜吗？12.Just point it if you don’t know the name.您不知道菜名，就用手指一下。
13.What kind of drink would you like?您喜欢喝什么饮料？14.Which brand would you prefer?您喜欢什么牌子的？15.Is there anything that you want?您还点别的什么吗？16.I’ll repeat your order, roast steak，……...我重复一下您点的菜，牛排。
17.Your dishes will come at once.您的菜马上就来。
18.The buffet is over there, please help yourself?自助餐在那边，请随便用餐。
酒店英文
C : Very well , sir . Just a moment , please .
C : Your water melon , sir . Will that be all ?
G : Yes .
C : Thank you . Have a nice afternoon .
1、
C : Can I take your order , sir ?
G : Yes , I’d like to try the steak , please .
C : Any to follow ?
G : Vegetable soup , please .
C : Would you like to order a dessert ?
12、 Are you ready to order ? 您要点菜了吗？
13、 What would you like to have drink ? 您要喝点什么？
14、 Would you care for soup ? 您要汤吗？
15、 I’m sorry , there isn’t any left ? 很抱歉，这个菜供应完了。
G : Which is better ?
C : Well , the export beer is stronger , but both are the light type . We have both bottled and draught beer .
G : Ok . I’ll have a glass of the stronger one , please .
16、 Here is you’re the smoke fish . 这是您的烟熏鱼。
餐厅服务员常用英语口语自助餐怎么说
餐厅服务员常用英语口语：自助餐用语指南餐厅服务员是餐厅的重要一员，他们需要善于运用英语口语与客人进行交流，为客人提供优质的服务。
在自助餐场合中，服务员需要掌握一些常用的英语口语，以便与客人实现有效的沟通。
以下是一些餐厅服务员在自助餐场合中常用的英语口语：迎接客人：•欢迎光临：Welcome to our restaurant.•请随意就座：Please have a seat wherever you like.•请问需要什么帮助：May I help you?点餐服务：•请问需要我们的帮助吗：May I help you with anything?•请问您要点些什么：What would you like to have?•是否需要饮料：Would you like something to drink?桌面清理：•请问您是否用完了：Have you finished your meal?•需要我帮您清理桌子吗：Can I help you clean the table?•请问是否需要切水果：Would you like me to cut the fruit for you?结账服务：•是时候结账了吗：Are you ready to pay the bill?•是否需要发票：Do you need a receipt?•感谢光临，希望您下次再来：Thank you for coming, hope to see you again.以上是在自助餐场合中，餐厅服务员常用的英语口语表达。
通过灵活运用这些口语，可以帮助服务员与客人更好地沟通，提升整体服务水平。
希望以上内容对于餐厅服务员提升英语口语能力有所帮助。
餐饮服务英语一
5.客人对自己说“Thank you.”时回 答
• You are welcome. 不客气。 • Thank you, sir. 谢谢您，先生。 • Thank you very much. 非常感谢您。
6.交给客人某些东西时，可以说
Here you are. 您要的东西在这里。 • Here is your room key. 这是您的房间钥匙。 • Here it is. ∕ Here is your change. 这是您的东西。 ∕这是给您的找零。
Please sit down. ∕Please take a seat. 9.请用茶。 This is your tea, please enjoy. 10.您的菜已上齐，请慢用。 This is the complete course,∕ This is our last service, ∕We are taking the last order for food, please enjoy. 11.不好意思，打扰一下。 Excuse me, Sir(Ms) ，may I trouble you for …. ∕I„m sorry to trouble you. 12.不好意思，请让一下。 Excuse me, Sir(Ms) 。Please let me pass.
8．当客人的英语难以理解时
• 面对客人的疑问，不要只是一味地傻笑， 或是一直说 Yes, Yes.如果听不懂事，要向 客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 • Pardon? ∕Pardon me? 对不起？ • I beg your pardon? 对不起请再说一遍好吗？
• 3.要麻烦客人或是拒绝客人的 要求时 拒绝客人时，不要一口 回绝说“No.” ，要委婉一些。 可以这么说： I am afraid I can‟t do that. 不好意思，我恐怕没办法那样 做。
英语学习_餐厅英语情景对话_必备
弃我去者，昨日之日不可留乱我心者，今日之日多烦忧餐厅英语情景对话来源：餐饮管理发布时间：2009年11月25日点击数： 16050 【字体：小大】【收藏】A: What can I do for you, sir?先生，您要来点什么B: What have you got this morning?今天早上你们这儿有什么A: Fruit juice, cakes and refreshments, and everything.水果汁、糕点、各种茶点等等，应有尽有。
B: I’d like to have a glass of tomato juice, please.请给我来一杯西红柿汁。
A: Any cereal, sir?要来点谷类食品吗，先生B: Yes, a dish of cream of wheat.好的，来一份麦片粥。
A: And eggs?还要来点鸡蛋什么的吗B: Year, bacon and eggs with buttered toast. I like my bacon very crisp.要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。
A: How do you want your eggs?您喜欢鸡蛋怎么做Ｂ: Fried, please.煎的。
A: Anything more, sir?还要什么别的东西吗，先生B: No, that’s enough. Thank you.不要了，足够了。
谢谢。
Dialogue 2(A couple waiting to be seated in a crowded restaurant)（一对夫妇在拥挤的餐厅外等待就座）A: Do you have a reservation, sir?请问您订位了吗先生，太太B: No, I am afraid we don’t.没有。
A: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available?很抱歉，餐厅已经满座了。
餐饮服务英语一
I have a reservation under the name of Smith.我用史密斯的名字预订的。
I'd like to confirm my reservation for tomorrow.我想确认我明天的预订。
提高收入水平
THANKS
感谢观看
提高生活质量
餐饮服务行业不仅是经济发展的重要组成部分，也是文化传承的重要载体，能够弘扬民族饮食文化传统。
弘扬饮食文化
根据服务形式的不同，餐饮服务可分为堂食服务和外卖服务。堂食服务是指在餐厅、酒店等场所就餐，由服务员提供餐饮服务；外卖服务则是指通过电话、网络等方式订购餐饮，由外卖送餐员将食物送到顾客手中。
03
跨文化餐饮礼仪
02
01
了解顾客的需求和心理，以便更好地为顾客提供服务。
了解客户心理
根据顾客的不同类型采取不同的沟通策略，包括倾听、询问、建议等。
沟通策略
保持积极的服务态度，主动关心顾客，及时解决顾客的问题。
服务态度
客户心理与沟通策略
餐饮服务英语案例分析
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1
中西餐厅对比分析
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西餐厅常见的类型有快餐店、咖啡店、正式餐厅等；中餐厅常见的类型有酒楼、茶楼、小吃店等。
发音清晰
发音要标准清晰，避免使用模糊不清的发音。
礼貌用语
使用礼貌用语，尊重顾客，展现专业素养。
英语口语沟通技巧
了解不同国家和地区的文化背景，包括饮食习惯、餐具使用等。
了解文化背景
礼仪规范
语言沟通
遵循规范的餐饮礼仪，包括让座、握手、使用餐具等。
餐厅用餐常用的英语口语对话
餐厅用餐常用的英语口语对话【餐厅吃饭常用的英语口语对话】Rumei： Everything on the menu looks good.如梅：菜单上的菜看着样样都好。
Yunbo： Dashan, what's surf and turf?云波：大山，Surf and Turf 这道菜是什么做的?Dashan： It's a small steak and a lobster tail.大山：是嫩牛排加龙虾尾。
Rumei： That sounds delicious. I'd like that. How about you, Dashan?如梅：听起来很好吃。
我想来一盘。
大山，你呢?Dashan： I can't decide.大山：我定不下来。
Server： Are you ready to order?服务员：能够点菜了吗?Rumei： Yes, I'd like a surf and turf.如梅：能够。
我要一份海鲜牛排。
Yunbo： I'd like the same.云波：我也要一份。
Dashan： Hmm. I'd like a hamburger. No, I'd like some roast beef. No, I'd like a T-bone steak.大山：我要一个汉堡包。
不行，我要烤牛肉。
不，我要带骨牛排。
Server： Would you like your meat rare, medium or well done?服务员：肉要烧成嫩的、不老不嫩的还是熟透的?Dashan&Rumei&Yunbo： Medium, please.三人齐声说：要不老不嫩的。
Server： Would you like a baked potato or some rice?服务员：要烤土豆还是米饭?Dashan： I'd like a baked potato. No, I'd like some rice. No, a baked potato.大山：我要烤土豆。
酒店英语 第一讲
酒店英语第一讲(Food& Beverage department)第一部分基础知识接待旅客基本英语会话四种基本句型1、May I …? ( 我可以... 吗？)May I have your name please?请问尊姓大名？（正式用语）What is your name?(非正式用语)May I take your order now, please?可以为您点餐了吗？2、could you…? (您可以…吗？)Could you hold the line , please?请不要挂断电话好吗?Could you wait a little while, please?请稍等一会好吗？sign3、would you…? (您愿意…吗？)Would you like tea or coffee?您是要咖啡还是茶？Would you like to come with me?这边走可以吗？疑问词+ would you..? 句型可用于询问客人的希望Where would you like to eat?您要去哪里用餐？Which kind of room would you prefer?您要哪种房间？How would you like to settle your bill?您想怎样结账？In cash by card4、shall I … (我可以…吗?)Shall I cal a bellman?要我叫服务生吗？Shall I draw you a map?要我为您画张地图吗礼貌用语欢迎问候语 Welcome and Greeting1. Good morning (afternoon, evening), sir (madam).早上（下午，晚上）好，先生（夫人）。
2. Welcome to our restaurant.欢迎光临我们餐厅。
3.How do you do ！您好！-How do you do!How are you ? I am fine4. Nice to see you！ - Nice to see you, too.很高兴见到您二、告别欢送语1.Goodbye！See you！再见Goodbye! See you!2. Have a nice trip.旅途愉快。
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餐饮常用句型1、May I take your order now?现在可以点菜吗？2、What would you like to drink?您想喝点什么？3、Is there anything else?还需要什么其它的吗？4、Here is the food you ordered?这是您点的菜。
5、Enjoy your meal.用餐愉快。
6、The dish is coming in a moment.菜肴马上就送来。
7、May I clear the plate?我可以把盘子撤走吗？8、Let me take care of this right away.我马上去看一下。
9、If you need anything else, please let me know.如果您还有什么需要，请告诉我。
10、How would you like to pay?请问您怎样付账？11、I need your signature and room number, please.请签上您的姓名与房号。
12、Could you please show me your hotel passport?可以看一下您的房卡吗？13、Would you like separate bills or just one bill?请问您们分单还合单结账。
14、Here is the menu.请看菜单。
15、Could you repeat that, please?您能重复一遍吗？16、I’m sorry, my English is not as good as it should be. Shall I get themanager?很抱歉，我的英语不太好，我能叫我的经理来吗？17、Any chance of getting a table near the window?我想坐在靠近窗户的地方，可以吗？18、I’d like to hold a banquet for my wife’s birthday.我想为我的太太预订一个生日宴会。
19、I’d like to cancel my reservation.我想取消预订。
20、I’d like to change the reservation to next Sunday.我想将预订改在下周日。
21、I’d like to cancel it because of the bad weather.因为天气的原因我想取消预订。
22、I t’s not possible for me to decide now, but I’ll tell you later if wewant to reschedule.我现在定不下来，一旦我们重新确定下来，我会通知你。
23、H ow much will it be per person?每人需要付多少钱？24、D o you have different menus?你们有不同的菜单吗？25、M ay I substitute this dish?可以换一下这道菜吗？26、W hat does it taste like?这道菜是什么风味？27、W hen could I pick it up if I reserve a cake now?我现在订一个蛋糕，什么时候可以取？28、W hose name shall I use for the reservation?请问以谁的名义预订？29、S orry, the restaurant is fully occupied.对不起，餐厅已经客满了。
30、W e have equipment available at an extra charge.租用设备需要另外付费。
31、What size of a cake would you like to have?您想订多大尺寸的蛋糕？32、We can contact the chef and try to change to some other dishinstead of this one.我们将与厨师联系一下，争取能将这道菜换成其它的。
33、How many portions will you have?请问您要几份？34、T he food will be sent up in about 20 minutes.您点的食品大约20分钟以后可以送到。
35、I’m sorry, we have run out of it.对不起，这道菜售完了。
36、I’m sorry, we can’t serve you that in such a short time. It takestime to prepare.很抱歉，我不能在很短的时间内送上来，这道菜需要花时间准备。
37、I s there a non-smoking section? Some of us are allergic to tobacco.这里有禁烟区吗？我们有几位对烟过敏。
38、C an we have one more table? We are too crowded here.我们能增加一张桌子吗？这样太挤了。
39、D o you have live music in the evening?晚上你们有乐队演奏吗？40、C an you tell me something about your restaurants here?您能给我介绍一下这里的餐厅吗？常用句型Ⅰ（客房）1、Would you like an extra bed for your son now?您希望现在帮您儿子加床吗？2、May we clean your room now, sir?我现在可以为您打扫房间吗，先生？3、We’ll come and clean your room immediately.我们马上过来打扫您的房间。
4、The Assistant Manager is in charge of this sort of thing.大堂经理负这类事情。
5、An engineer will come and check it immediately.工程师马上过来帮您检查。
6、We’ll contact you as soon as we find it.我们一旦发现，马上与您联系。
7、Would you like express service?您需要加快服务吗？8、There’s an extra charge of 50% for express service.加快服务要另加50%的费用。
9、Could you put your laundry in the laundry bag provided and leave itoutside your door, please?请您将您的衣物放入洗衣袋，并把它放在门外好吗？10、There’s no answer, sir. Would you like to leave a message?对不起，先生，没有人接电话，您需要留言吗？11、Could you repeat that, please?请重复一遍好吗？12、Could you speak slowly, please?请说慢一点好吗？13、Could you speak a little louder, please?请再说响一点好吗？14、I’m afraid you dialed the wrong number.对不起，您打错电话了。
常用句型Ⅱ（客房）15、I’d like to have a wake-up call tomorrow morning.我明天早上要叫醒服务。
16、At what time shall we call you?我们几点钟叫醒您？17、We always do the check-out rooms, unless there is a request.除非有要求，我们总是先打扫走客房。
18、T he bed in room 2019 has already been turned down for the night.2019房内的夜床已经做好了。
19、W ould you bring me some clean towels, please?你能给我拿一些干净的毛巾来吗？20、W e’ll send the baggage up to your room right now.我们马上把行李送到您房间来。
21、I t’s already noon, and our room hasn’t been made up yet.已经中午了，我们的房间还没有被打扫。
22、I’m sorry, madam. I’ll come to your room as soon as I’ve finishedthis one.抱歉，女士。
我一做完这间就去您的房间。
23、I’m sorry to disturb you, but we’d like to clean the room.抱歉，打扰了。
我想为您打扫房间。
24、S hall we come back later, sir?我们可以过一会再来吗，先生？25、W hen would it be convenient for you, sir?先生，什么时候对您方便？26、I’m sorry to have broken the floor lamp.我很抱歉弄坏了地灯。
27、I f you’ve hurt yourself, I’ll send a doctor to your room.如果您弄伤了，我将叫一位医生去您的房间。
28、I hope you are all right.但愿您平安无事。
常用句型Ⅲ（客房）29、A nyone who damages hotel property will have to pay for it.任何人损坏了酒店的财物都要赔偿。
30、H ave you hurt yourself? Take it easy, sir.您没有伤着吧，放松一些，先生。
31、I’ll page the Assistant Manager to come up to your room to openthe safety box for you.我已经呼叫大堂经理来您的房间为您开保险箱。
32、C ould I see your hotel passport? Then I can open the door for you.我能先看一下你的房卡吗？然后我才能为您开门。