客房常用英语
English for Hotel Business酒店英语
身份证 identity card / ID card 护照 passport 留言 leave a massage 贵重物品 valuables 楼层服务间 floor station 楼层服务员 room attendant 楼层主管 floor supervisor 电梯 lift / elevator 照相机 camera 健身设施 fitness facilities 体重计/健康秤 bathroom scales 加床 extra bed 折叠床/弹簧床 Foldaway bed / spring bed / rollaway bed 标准床 Standard bed 大床 king-size bed 电视频道 TV channel 视频点播 VOD（video on demand） VOD宽频上网系统 VOD broadband internet system 卫星电视接收系统 satellal terms）
1．空房 VC（Vacant Clean ） 2．走客房 VD（Vacant Dirty） 3．未做住客房 OD（Occupied Dirty） 4．已做住客房 OC（occupied clean） 5．待修房 O.O.O (Out Of Order) 6．预退房 ED（Expect Departure) 7. 预定房 EA (Expect Arrival) 8．无烟房 NS（No Smoking） 9．外宿房 S/O (Slept Out) 10．双锁房 D/L (Double Lock) 11．请勿打扰 DND (Do Not Disturb) 12．请即打扫 MUR(Make Up Room) 13．拒绝服务 GRS (Guest Refuse Service) NNS(No Need Service) 14．无行李 N/B (No Baggage) 15．少行李 L/B (Light Baggage) 16．重要客人 VIP（Very Important Person） 17．长住客 LSG(Long Staying Guest) 18．结帐 C/O (Check Out) 19．入住 C/I (Check In)
房态英文
房态英文客房英语词汇常用1８种房态中英文1、 VC（Vacant Clean ）空房2、 VD（Vacant Dirty）走客房3、 OD（Occupied Dirty）未做住客4、 OC（occupied clean）已做住客5、 O.O.O (Out Of Order)待修房6、 ECO (Estemated Check Out)预计退房7、 NS（No Smoking）无烟房8、 S/O (Slept Out)外睡房9、 D/L (Double Lock)双锁房10、 DND (Do Not Disturb)请勿打扰11、 MUR(Make Up Room)请即打扫12、 RS (Refuse Service)拒绝服务13、 N/B (No Baggage)无行李14、 L/B (Light Baggage)少行李15、 VIP（Very Important People）重要客人16、 LSG(Long Staying Guest)长住客17、 C/O (Check Out) 结帐18、 C/I (Check In)入住客房房态中英文对照：OC occupied clean 住客已打扫房OD occupied dirty 住客未打扫房VC vacant clean 干净空房VD vacant dirty 未打扫空房MUR make up room 请即打扫房OOT out of the turn 保留房LSG long staying guest 长住房OOO out of order 维修房R requested room 急需房S/O sleep out 外宿房C/O check out 退房VIP very important person 贵宾房DLR double locked room 双锁房N/B no baggage 无行李房L/B light baggage 轻便行李房E/D expected departure 预离房E extra bed 加床DND do not disturb 请勿打扰房GRS guest refuse service 拒绝打扫房。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
客房常用英语200句附客房常用词汇表
第一节客房服务常用英语词汇一、客房种类Single room 单人间Double room 大床间Twin room 双床间Triple room 三人间Suite 套房Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房二、客房状态Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房Sleep out 住客外宿房Long stay 长住房Out of order 维修房No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房三、客房家具和设备Bed 床Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床Baby cot 婴儿床Water bed 水床Sofa bed 沙发床Mattress 床垫Bedside table 床头柜Desk 台子Table 桌子Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风四、客房用品Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱Window curtain 窗帘Towel 毛巾Bath towel 浴巾Hand towel 手巾Bath mat 脚巾Bath robe 浴袍Shower curtain 浴帘Lamp shade 灯罩Bulb 灯泡Clothes hanger 衣架Rubbish bin 垃圾桶Remore controller 遥控器Battery 电池Slippers 拖鞋Shoe shine paper 擦鞋纸Clothe brush 衣刷Shoe basket 鞋篮Thermos bottle 热水瓶Cold water bottle 冷水瓶Cup 茶杯Glass 玻璃杯Wine glass 酒杯Tea tray 茶盘Match 火柴Ice bucket 冰桶Ashtray 烟灰缸Green tea 绿茶Black tea 红茶Jasmine tea 花茶Coffee 咖啡Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋Pen 钢笔Writing paper 信纸Envelope 信封Note pad 便签Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液Foam bath 沐浴液Comb 梳子Toothbrush 牙刷Toothpaste 牙膏Razor 剃须刀Bed board 床板Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟Ice pack 冰袋Plug 插头Transformer 变压器Wheel chair 轮椅四、清洁设备及用品Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子Bucket 桶Mop 拖把Rag 抹布Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂五其他设备及用品Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器六对客服务Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管Clean the room 打扫房间To make up the room 整理房间To clean the bathroom 打扫卫生间To make the bed 铺床Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗Dry-wash 干洗Pressing 熨烫Express service 快洗Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住Check out 退房Shoe polishing 擦鞋Lost and found 遗拾物品Room service 房内送餐服务第二节客房服务常用英语200句1.Good morning,sir.早上好，先生。
酒店客房部常用英语30句
PART THREE第三部分FOR HOUSEKEEPING DEPARTMENT客房部用语Housekeeping （客房服务1）1.Housekeeping .May I come in客房服务员。
我能进来吗2.Here are the light switch，the temperature adjuster, the closet and theminibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob. Mark down the items and time for your breakfastand hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory. You canmake DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me .May I clean your room now对不起，打扰了。
我现在能不能为您打扫房间8.We usually make up the check-out rooms first, but we can do your room earlieron your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
房务常用英语术语要点
1．前台、客房常用英语词汇及酒店之常用术语服务台常用词汇Management 经营、管理Reservation 预订Administration 管理、经营Procedure 手续程序Reservation desk 预订处Market price 市价Reception desk 接待处Note 纸币Information desk 问询处Coin 硬币Cashier’s desk 收银处Tip 小费Registration desk 宿登记处Luggage label 行李标签Accounting desk 帐务处Luggage office 行李房Lobby 前厅…Per cent 百分之……Overbooking 超额订房…Per thousand 千分之……Check-out time 退房时间Reasonable （形）合理的Business card 名片Spare （形）多余的V oucher 凭证Cash （动）兑换（名）现金Identification card(id) 身份证Postpone （动）延期Price list 价目表Keep （动）保留、保存Rate of exchange 兑换率Cancel （动）取消Check,cheque 支票Sign （动）签字Traveller’s cheque 旅行支票Charge （动）收费Conversion rate 换算率Accept （动）接受Bank draft 汇票Pay （动）付款Interest 利息Fill （动）填写Form 表格Change money 换钱Bill 帐单Fill in (out) the form 填表Procedure fee 手续费电讯服务Operator 电话员Switchboard 交换台Long distance 长途电话Telephone directory(phone book)House phone 内部电话电话簿City phone 城市电话Central exchange 电话总局Special line 专线Telephone number 电话号码Receiver 听筒Give somebody a call (a ring)Call (ring) somebody up 打电话给某人Phone (ring) up somebodyDial a number 拨号码Hold the line (hold on) 别挂电话Stamp 邮票Replace the phone (hang up) 挂上电话Commemorative stamp 纪念邮票Can’t hear somebody 听不见 A set of 一套Can’t get through 打不通Printed matter 印刷品Can’t put somebody through接不通Postal order 邮政汇票Line,please 请接外线Remittance 汇款The line is busy (engaged) 占线Registered letter 挂号信The connection is bad 听不清Writing paper 信纸Inland telegram 国内电报Envelope 信封Express telegram 加快电报Postage due 欠资Ordinary telegram 普通电报Registered fee 挂号邮资Special dispatch 专电Overweight charge 超重加费Send a telegram(cable) 发电报Parcel 包裹The charge is 3 fen per word每字三分钱Paste 浆糊Ordinary mail 平信Stick on the stamp 贴邮票Express delivery 快件Air mail 航空信Postcard 明信片客房设备、用品Escalator 自动楼梯Bedclothes 床上用品Elevator, lift 电梯Quilt 被子Ground floor （英）底层, Cotton quilt 棉被一楼Feather-quilt 鸭绒被First floor （英）二楼, Blanket 毯子（美）一楼Sheet 床单Second floor （英）三楼, Mattress 床垫（美）二楼Pillow 枕头Floor 楼层, 地板Pillowcase 枕套Balcony door 阳台门Bed cover,bedspread 床罩Table 桌子Fabric 织物, 织品Desk 书桌Drapery 织物Drawer 抽屉Carpet 地毯Chair 椅子Cushion 靠垫, 垫子Rocking chair 摇椅Curtain 窗帘Armchair 扶手椅Venetian blind 软百叶窗帘Counch （小）沙发Electric radiator 电暖炉Easy-chair 安乐椅Refrigerator 电冰箱Tv set 电视机Dressing mirror 穿衣镜Couch, sofa （长）沙发Thermos 热水瓶Tea Table 茶几Tea pot 茶壶Tea trolley 活动茶几Coffee pot 咖啡壶Bookshelf 书架Milk jug 牛奶壶Bookcase 书柜Tray 托盘Wardrobe 衣柜Alarm clock 闹钟Night table 床头柜Telephone 电话Cabinet 橱柜Typewriter 打字机Bed 床Notepad 便条簿Single-bed 单人床Transformer 变压器Double-bed 双人床V oltage 电压Baby cot (infant’s crib) 婴儿床Lamp 灯Head board 床头架Fluorescent lamp 日光灯Folding screen 屏风Standard lamp 落地灯Carpentry 木器（总称）Pendant,suspended lamp 吊灯Bedside Lamp 床头灯Oil painting 油画Wall lamp 壁灯Chinese painting 国画Lampshade 灯罩Ashtray 烟灰缸Reading-lamp 台灯Vase 花瓶Radiator 暖气灯Flower stool 花盆架Hanger 挂钩Wastebasket 字纸篓Switch 开关Drawing-room 客厅, 休息室Plug 插头Sitting room 起居室Socket 插座, 插口Study 书房Thermometer 温度计Bedroom 卧室Call button 传唤按钮Wall plate 壁上挂盘Spring 弹簧卫生间设备、用品Bath room 卫生间Plastic curtain 浴帘Clothes rack 衣架Soap dish 肥皂盘Bath robe 浴衣Towel shelf 毛巾柜Bath mat 浴室地席Towel rail 毛巾架Bathtub 浴盆, 浴缸Towel 毛巾Bath water 浴水Soap powder 肥皂粉Bath soap 浴皂Soap flaske 肥皂片Bath towel 浴巾Shower 莲蓬头Bidet 净身盆Laundry bag 洗衣袋Wash basin 脸盆Floor-polisher 地板刷Seat 座板Tiled wall 花砖墙Plug 插头Shelf 搁板Cock （小）龙头Toilet mirror 梳妆镜Tap 水嘴, 龙头Dressing table,vanity table 梳妆台Pipe 管子Frame 镜框Bracket 托架Detergent 清洁剂Handle 拉手Deodorant spray 除臭剂Scales 磅秤Water-closet 抽水马桶Cart 手推车Lavatory seat 马桶座Vacuum cleaner 吸尘器Lavatory cover 马桶盖Broom 扫帚Toilet paper holder 手纸架Mop 墩布Toilet paper 手纸Dust-pan 簸箕Tank 水箱Washcloth 抹布Sponge 海绵衣着用品Shirt 衬衫 A pair of sandals 一双凉鞋Coat 上衣Slippers 拖鞋, 便鞋Blouse 女罩衫 A pair of slippers 一双拖鞋Jacket 夹克Shoes 鞋Skirt 裙子 A pair of shoes 一双鞋One-piece dress 连衫裙Rubber shoes 雨鞋Trousers 裤子Leather shoes 皮鞋A pair of trousers 一条裤子Cotton 棉Overcoat 大衣Chiffon 薄绸Raincoat 雨衣Felt 毡Underwear 内衣Flannel 法兰绒Pyjamas 睡衣裤Woolen 呢绒Shorts 短裤Nylon 尼龙Evening dress 夜礼服Serge 毕叽Sweater 毛衣Shoe polish 鞋油Pull-over 套衫Shoe brush 鞋刷Cardigan jacket 开襟毛衣Shawl （女用）肩巾Socks 短袜Muffler 围巾Stockings 长袜Veil 面纱Sandals 凉鞋Necktie 领带Gloves 手套Suitcase 手提箱Mitten 连指手套Rayon 人造丝Handkerchief 手帕Linen 亚麻布Swimming suit 游戏衣裤Silk 真丝Sports wear 运动服Fur 毛皮Hat 礼帽Camel-hair 驼绒Cap 便帽Gabardine 华达呢Hood 风帽Vinylon 维尼纶Straw hat 草帽Leather 皮革Belt 腰带Poplin 毛葛Wallet 钱包Velvet 天鹅绒Zipper 拉链Polyester 晴纶Valuables 贵重物品Travelling bag 旅行袋Briefcase 公事包饭店术语名词译表Account——帐目, 记录有关饭店企业的转帐、宾客费用或客人费用帐单等。
酒店客房部常用英语.doc3
酒店客房英语一、问候：Good morning sir/Mr…... 早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A：Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上afternoon 下午evening 晚上Housekeeping 客房服务员clean the room 打扫房间come back later 一会儿来make up room 打扫房间英语培训（二）一、日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生// 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？We’ll come and clea n your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone ‘o clock two ‘o clock two thirty a quarter to/past three四、词汇Just a moment 稍等convenient 方便immediately立刻。
客房常用英语情景对话
客房常⽤英语情景对话客房常⽤英语情景对话（必备）·客房——修理⽤语·客房——洗⾐服务·客房——赔偿事宜·客房——打扫房间·客房——突发事件·客房——修理⽤语1．There seems to be something wrong with the toilet．我房间⾥的抽⽔马桶好像出了点⽑病。
2．We'll send someone to repair it immediately．我们会马上派⼈来修的。
3．What's the trouble？哪⼉坏啦？4．The toilet doesn't flush．抽⽔马桶不放⽔了。
5．Let me see．Oh，it's clogged．让我看看。
噢，堵住了。
6．The water tap drips all night long．⽔龙头⼀整夜滴⽔。
7．Some part needs to be replaced．I will be back soon．有个零件要换了。
我⽚刻就来。
8．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些⽑病。
9．The picture is wobbly．图像不稳定。
10．I'm sorry．May I have a look at it？很遗憾，我可以看看吗？11．I'll send for an electrician from the maintenance department．我去请维修部的电⼯来。
12．We can have it repaired．我们能找⼈修理。
13．Please wait just a few minutes．请稍等⼏分钟。
14．The TV set is not working well．电视机有⽑病了。
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客房服务用语1.There is some thing wrong with the network of our hotel, so I’am sorry that it is not available to make the network in your room.因为现在网络有问题，所以上不了网。
2.The network is OK now.现在可以上网了。
3.Just a moment please, our computer maintenance person will come here at once.请稍等，我们的电脑维护员马上到。
4.The hair dryer is putting on the wall of your bathroom.风筒挂在您浴室的墙壁上。
5.Excuse me, do you need to change your bed sheets?请问你需要更换你的床单吗？6.May I use the vacuum cleaner? It may be a little noisy.我能为你吸尘吗？那样可能会有一点吵。
7.May I dust the furniture for you?我可以给家具抹尘吗？8.Your room is almost ready. If there is anything else we can help, please call the housekeeping at Ext:62.你的基本上准备好了，如果你还有其它需要请通知房务中心，分机“62”。
9.Please go to the reception, then they can make a new room’s key for you.请你去前台重新刷新一下房卡。
10.If you need make up your room, please call the housekeeping at Ext:62.如果你要清洁房间，请通知房务中心，分机：“62”。
11.Please call me if you need anything.您有需要的话请叫我。
12.You have forgotten to lock the door.你忘记锁房间了。
13.May I check your room’s key./ Please show me your room’s key我可以检查一下你的房卡吗？14You can find the information of our hotel in the service directory.在房间的服务指南内可以找到关于酒店的介绍。
15.Wake up service. / Morning –call service叫醒服务16. Excuse me , I want to have a morning –call service . can you help me﹖打扰了，我需要叫醒服务，你能帮我吗﹖17. May I have your room number.﹖My room number is 602.能告诉我你的房号吗﹖我的房间号码是602。
18. I see, what time please ﹖6点It′s 6 o’clock .我知道了，请问需要在几点中叫醒﹖19. I′ll do it in time.我将及时叫醒。
20. May I turn -down service for you now﹖现在方便为你开夜床吗﹖21. What’ s the turn -down service﹖甚麽是开夜床﹖22. That is to say: Make up your room just simply, boiling the water, take away the rubbish ,closing the drapes and so on (curtain)简单的说就是清理房间，烧开水，关上窗帘等.23. would you like me to make up your bed需要整理你的床铺吗﹖24. May I move these things on the table﹖我可以移动桌上的东西吗﹖25. May I tidy up the reading –desk?我可以收拾你的书桌吗﹖26. May I vacuum the room now﹖我能现在吸尘吗﹖27. You may go to the reception for information.你可以到前台咨询。
28. Your key has last efficacy, You must go to the reception to check it. Thanks for your cooperation and have a good day你的房卡过期了，需要到前台检查一下。
谢谢你的合作，祝你愉快。
29.I’m afraid you have dialed the wrong number.对不起，您打错电话了了。
30.May I have a look of your room card, please?我可以看一看您的住房卡吗？31.Hold on please, I’ll transfer your call to the operator.请别挂断，我帮您接到总机。
32.May I check your room now?我现在可以查房吗？33.Certainly, we’ll take care of it for you.当然，我们会为您照料好。
34.The newspaper is on your table.报纸在您的桌面上。
35.May I check the mini bar?我可以检查您的小酒吧吗？36.We only have one newspaper left.我们只剩下一份报纸。
37.Let me get you a pillow from the overhead compartment.让我从上面的柜子里拿一个枕头给您。
38.Good night, Have a good dream.晚安，祝您好梦。
39.Have a good rest.请好好休息。
40.Thank you for telling us, sir.感谢您告诉我们，先生。
41.I’ll tell our manager about it.我将向经理报告此事。
42.Would you please speak a bit louder, sir?请说大声一点，先生。
43.Pardon sir, I’m afraid I can’t follow.请原谅，先生，我没听明白您说什么。
44.May I know the spelling of your name please?请问您的名字怎样拼写？45.Would you like to leave a message? We’ll inform him when he comes back.您是否留个信？等他回来时我们可以转告他。
46.Don’t worry sir. Everything will be all right.别担心，先生，一切都会好起来的。
47.I’m sure this will not happen again.我保证这事不会再次发生。
48.I’m sorry sir. I’ll inform the manager. He will be contacting you about the incident.对不起，先生，我通知经理就这事与您联络。
49.For outside calls please dial 9 fist and then go on with the number you want.打外线。
请先拨9，再拨您想打的电话号码。
50.For IDD calls please dial 9 then the country and area code, the number you want finally.打长途电话，请先拨9然后拨国家号码和地区号码，最后拨电话号码。
51.There is no charge for house calls.内线电话不收费。
52.You may call directly from your room.您可以从房间里直拨。
53.The line is engaged. Would you like to call back later?现在占线了，请稍后再打。
54.The line is free.现在线路通了。
55.I’m afraid you have dialed the wrong number.恐怕您拨错了电话号码。
56.Would you mind calling again?请您再打一次好吗？57.Our hotel has a fine view of the back garden.从我们酒店可以看到后花园的优美景色。
58.I’m sorry, I haven’t made up your room yet. I’ll do it immediately.对不起，我还没有为您打扫房间呢，现马上打扫。
59.I’m afraid such information is confidential.对不起，这些资料是保密的。
60.I’m sorry sir, I don’t(can’t) understand.对不起，先生，不是很明白。
洗衣服务1.For laundry service dial 62 and you will get housekeeping.需要洗衣时，请拨“62”，那是客房部。
2. You can find the price from the laundry list, which is in the right drawer of the TV cabinet.在电视柜右手抽屉里的洗衣单上有价钱。
3.The laundry bag is in the right drawer of the TV cabinet.洗衣袋在您电视柜的右边抽屉里。
4.I have some laundry in my room 201. Would you please send someone to get it ?我是201房间，我有几件衣服要洗，能否派个人来取一下？5.I’m sorry, I haven’t collect ed your laundry. I’ll do it immediately.对不起，我还没有为您收洗衣，我马上为您收洗衣。