航空服务人员各场合常用英语语句
航空地服英语500句
地面服务常用英语一、通用部分日常礼貌用语1、早上好/下午好/晚上好Good morning/afternoon/evening.2、再见Goodbye./See you./So long.3、乐意为您效劳。
/不客气My pleasure./ You are welcome./ Not at all.4、我明白了。
I see. /I got it. / I understand.5、我不明白。
I don 't understand/I can 'f t ollow you.6、您可以再说一遍吗？Pardon? /I beg your pardon /Can you say it again?7、没问题No problem. /All right.8、这边请。
This way ,please.9、请您先走/请跟我来After you. /Please follow me.10、这是您的吗？Is this yours?11、给您。
Here you are.12、祝您旅途愉快。
I hope you have a good/nice trip.13、您好，我可以为您做什么？Hello, what can I do for you? /May I help you?14、对不起，我的英文不太好，请您讲慢点好吗？I 'm sorry. My English is poor. Could you please speak more slowly?15、对不起，我听不懂您的问题，请稍等，我请其他员工为您服务。
Sorry, I can un'de t rstand/follow you. Wait a moment please, I will ask others to help you.16、请您稍等一下好吗？Would you please wait fora moment?17、对不起，让您久等了。
航空地面服务人员 实用英语分享(一)
航空地面服务人员实用英语分享（一）A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。
到达）arriving from来自------ | 航空公司汽车服务处airline coach serviceactual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest扶手arrival time到达时间|B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员| boarding check登机牌C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点car hire旅客自己驾车| coffee shop咖啡馆| checked baggage托运的行李currency declaration货币申报| customs service area海关申报处Can I put my baggage here?我能将手提行李放在这儿吗？Could you change my seat, please?是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单customs declaration form报关单| customs procedure海关手续civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李D: domestic airport国内机场| date起飞日期| domestic departure国内航班出站duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误departure time起飞时间| downstairs由此下楼| departures出站、出港、离开Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件delay航班误点| departure time起飞时间| Dialogue对话E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率F: flight no航班号| from起点城市| FL T No(flight number)航班号First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品H: hotel;reservation订旅馆| How much is airfare?机票多少钱？How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？health certificate健康证明| headset plug耳机插头I: international airport国际机场| international terminal国际候机楼international departure国际航班出港| international passengers国际航班旅客中转I feel cool, may I have a blanket?请给我一条毯子好吗？| International Flight国际航班in入口| I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。
航空服务人员日常专业用语
航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。
It’s nice to have you aborad China Southern Airlines.2、请出示您的登机牌。
May I see your boarding pass?3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me,please.5、我帮您拿行李好吗？May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage here.The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
空中乘务员口语
空中乘务员口语随着航空业的快速发展，空中乘务员作为航空公司与乘客之间的桥梁，扮演着极其重要的角色。
他们需要具备良好的口语能力，能够用流利而地道的英语与乘客进行有效的沟通。
本文将介绍一些空中乘务员在工作中常用的口语表达方式。
1. 问候与欢迎在乘客登机前，空中乘务员通常会用以下口语表达方式来问候与欢迎乘客：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- How are you today?（您今天好吗？）- Thank you for choosing our airline.（感谢您选择我们的航空公司。
）2. 安全说明安全说明是空中乘务员工作中最重要的一部分。
以下口语表达可用于向乘客介绍安全注意事项：- Ladies and gentlemen, welcome onboard. Please pay attention to the safety demonstration.（女士们先生们，欢迎登机。
请注意安全演示。
）- In the event of an emergency, please remain calm and follow the crew's instructions.（在紧急情况下，请保持冷静并遵循机组人员的指示。
）- Fasten your seat belt and make sure it is securely fastened low across your hips.（请系好安全带，并确保它低垂地紧固在你的腰部。
）- Oxygen masks will drop down from the overhead compartments. Pull the mask down to start the flow of oxygen before assisting others.（氧气面罩将从上方行李舱掉下来。
常用服务用语(翻译版)
服务英语常用情景对语一、机场Airport一）常用语句1、Where can I make a flight?在哪里可以预定机位？2、I’d like to make reservations for three to Chicago.我想预定到芝加哥的三个位子。
3、I want to fly economy class.我要经济客舱。
4、Will I have to reconfirm this reservation?订位必须再确认吗？5、Excuse me, is this the bus to the airport?对不起，这是往机场的巴士吗？6、Where do I board the airport bus?要到哪里搭机场巴士？7、Where is the checkin counter for British Airways?英国航空公司的报到柜台在哪里？8、Where is the boarding gate?几号门登机？9、I have these suitcases to check.我这些行李要交运。
10、Will the flight be departing on time?飞机准点起飞吗？二）对话A: Do you have direct flight to New Zealand?你们有没有直飞新西兰的航班？B: Sorry, we don’t. but I think you can fly on northwest 212 to tokyo and then havea connecting flight on japan airline 123 to Auckland. And it is the most economicalflight, just USD 580.对不起，我们没有直飞航班。
但你可以乘坐西北航空公司212航班到东京，转乘日本航空公司的123班机到达奥克兰。
民航乘务英语口语
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
航空服务用语
航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。
it’s nice to have you aborad china southern airlines.2、请出示您的登机牌。
may i see your boarding pass?3、我来为您引座。
i’ll show you your seat.4、请随我来。
follow me,please.5、我帮您拿行李好吗？may i help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
you should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
this one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
10、请把您的箱子放在行李架内。
please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
you may not leave the baggage here.the aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
the flight has been delayed due to some mechanical troubles.the engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
航空服务人员各场合常用英语语句
人员各场合常用英语语句一、服务service 1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu．what would you like to have?这是今天的菜单，你想吃些什么?3.hank you for waiting sir．here you are．anything more?谢谢，让您久等了。
这是您的饭和咖啡，还要点什么?4.how about the sweet?甜食要不要?5.may i clear up your table now?现在可以收拾您的桌子吗?6.are you going to study there or just for sight seeing?你是去学习还是只去旅游?7.the flight has been delayed because of bad weather．由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard．please keep your seat belt fastened。
我们的得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?您想看这些报纸或杂志吗?二、起飞前before take-off 1. morning, madam（sir）. welcome board!早上好，女士（先生）。
欢迎登机！2. may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。
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人员各场合常用英语语句
一、服务service 1.would you like anything to drink first?
您想先喝点什么?
2.here is today''s menu．what would you like to have?
这是今天的菜单，你想吃些什么?
3.hank you for waiting sir．here you are．anything more?
谢谢，让您久等了。
这是您的饭和咖啡，还要点什么?
4.how about the sweet?
甜食要不要?
5.may i clear up your table now?
现在可以收拾您的桌子吗?
6.are you going to study there or just for sight seeing?
你是去学习还是只去旅游?
7.the flight has been delayed because of bad weather．
由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility.
由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard．please keep your seat belt fastened。
我们的得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?
您想看这些报纸或杂志吗?
二、起飞前before take-off 1. morning, madam（sir）. welcome board!
早上好，女士（先生）。
欢迎登机！
2. may i introduce myself, i''m ___, the chief purser of
this flight.
请允许自我介绍。
我叫___，本次航班的乘主任务长。
3. morning, sir. welcome aboard. business class or economy?
早上好，先生。
欢迎登机。
坐公务还是经济舱？
4. follow me, please. your seat is in the middle of the cabin.
请跟我来，您的座位在客舱中部。
5. an aisle seat on the left side ------ here you are, sir.
是左边靠走廊座位------这是您的座位。
6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7. excuse me for a second, i’ll check.
请稍等一下，我查查看。
8. the plane is about to take off. please don''t walk about in the cabin.
飞机马上要起飞了，请不要在客舱内走动。
9. you know the weather in hongkong is not so good. it has been delayed.
你知道香港的天气不太好，飞机延误了。
10. air china flight ca937 leaves at 0730 in the morning.
ca937航班，上午7：30起飞。
11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.
ca926航班17：40离开东京直飞回北京。
12. you’re flying economy class. is that right?
您是坐经济舱，对吗？
三、紧急情况emergency situation 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.
马上系好安全带。
由于出现故障，将做紧急迫降。
2. don''t panic!
不要惊慌。
3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.
我们的机长完全有信心安全着陆。
我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4. take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.
请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6. put the mask over your face!
戴上！
7. bend your head between your knees!
把你的头弯下来放在两膝之间！
8. bend down and grab your ankles.
弯下身来，抓住脚踝。
9. get the extinguisher.
拿灭火器来！
10. open seat belts. leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11. this plane has eight emergency exits. please locate the exit nearest to you.
本架飞机有八个安全门，请找到离你最近的那个门。
12. jump and slide down!
跳滑下来！。