工商导论runyourownbusiness精选课后题
工商导论练习题及答案

2011年11月商务英语专业工商导论模拟练习本试卷分两部分.满分l00 分,考试时间150 分钟。
1第一部分为选择题,应考者必须在答题卡上按要求填涂,不能答在试卷上。
2第二部分为非选择题,应考者必须在答题卡上直接答题,答在试卷上无效。
3请按照试题题号顺序在答题区域内作答。
Part One (20%)I .Multiple Choice(1 %X20 =20%)Direcnions:In this part, there are items 1-20. For each item, there are fourchoices marked A,B,C and D. Choose the best one end write your answers on the Answer Sheet.I . A(n) _ is an association of two or more persons to carry on as co-owners of a business for profit.A.sole proprietorshipB. partnershipC. corporationD. franchising 2. Colombia, Brazil and China ' Yunnan Province havea(nLin growing cof-fee beams, because in terms of climate those areas are more favourable for growing coffee beans than other parts of the world.A.absolute advantageB. comparative advantageC: definite advantage D. indefinite advantage3. Based on the findings of the job analysis a(n)—lists the objectives,respon-sibilities,main tasks of the job,the conditions under which the job is to be done,and its relationship to other jobs.A. job descriptionB. job specificationC. job forecastingD. job scouting 4. Which of the following does NOT belong to Non-Tariff Barriers?A. quotasB. state monopolyC. revenueD. import license system5.—is the chea pest mode of transpo rtati on, p articularly suitable for low-cost bulk cargoes such as coal, or,e grain, timber and construction materials.A. RailB. WaterC. TruckD. Pipeline6.A is a bus in ess that has one owner.A. partnershipB. CorporationC. franchisingD. sole proprietorship7. Which of the following ere goods that consumers would make an extra effort to purchase?A.Shopping products B. specialty productsC. convenience productsD. product mix commodities8. Shipwaith Paper Products produces a variety of goods which are sold to whole sal ers. The wholesalers then distribute the products m a wide variety of office supplystares and discount stores that sell to the final customers. The distribution channelused for Ship waith ' s products is an example of aA. network and node distribution systemB.one-level channel distribution systemC.two-level channel distribution systemD.direct-level channel distribution system 9. The risk of relying on a single key employee can be reduced byA. purchasing key person insuranceB. narrowing the job descriptionC. task specializationD. automating tasks10. According to its attributes,property can be classified into three types. They are the following EXCEPT forA. tangible real propertyB. tangible personal propertyC. intangible personal propertyD. inventory11.A(n) _is a tax a government imposes on imported goods.A. tariffB. quotaC. excise taxD. exchange rate12.Which of the following is NOT one of the managerial skills?A. technical skillsB. mission skillsC. conceptual skillsD. human skills13.When the employees are haire,d it is important to train and develop them until they are qualified for the jobs. The methods can in elude the followi ng EXCE PT_.A. orientationB. on-the-job methodC. off-the-job methodD. performance appraisal14.According to the Herzberg study, managers can motivate employees to be more p roductive by —A. increasing their responsibilitiesB. increasing their salariesC. providing a safe work environmentD. creating job security 15. The programs that determine the specific tasks a computer will perform at any given time are calledA. hardwareB. softwareC. virtual realityD. megahertz16.One of the following terms is NOT included in the types of economic system. It isA. capitalismB. socialismC. mixed economyD. equalitarianism17.A major adva ntage of railroads as a mode of transporting goods is that they.A. can reach almost my location quicklyB.. are very inexpensive when transporting goods short distanceC.are often the least expensive way of transporting heavy items long distancesD are the only way to transport gas anJoil safely over long distances18.The comp ositi on of debt versus equity financing is known a—.A. retained earningsB. revenueC. working capitalD. capital structure19.The following are regarded as intellectual properties protected by laws EXCEPT forA. trademarkB. copyrightC. patentD. stock20.The management function thatcoordinates a firm 's employees and other resources in order to achieve the organization —'s goals isA. planningB. organizingC. leadingD. controllingPart Two(60%)n. Gap-Filling(1 %x10= 10%)Directions:Complete statements 21-25.,filling in each gap with a proper word or phrase:21.—insurance covers losses resulting from damage to other people or oth-er people 's prop—ertiyn.surance protect businesses from riskinvolving the damage and loss to their own property.22.Liabilities are what a firm owes to others. Liabilities are those that can be cleared within one year while_liabilities are those that cannot be paid off within one year.23.Fed can use such instruments as,discount rates and_ tocontrol the money supply.24.—pricing strategy is also called_ pricing, which makes p rices app ear more acceptable or contain positive indication to customers.25.Besides advantages, sole proprietorships have some disadvantages, suc_h ,aslimited access to capital, _and unshared loss.E . T/F Questions (1%x10= 10%)Directions:Read statements 26-35. Decide whether they are tune or false by writing "T" for true and "F" for false.26.Brokers work as manufacturers sales re'presentatives on a relatively permanent basis, while agents work as go betweens for sellers and buyers on a deal-by-deal basis.27.For money of a country to function at all,it must be made legal tender for that country by its government and be acceptable to the public.28.Countries with advantages in producing one type of goods will trade for goods they have disadvantages in producing.29.Liability losses are those losses to property due to fire, theft, or weather conditions.30.The market for dealings with stocks and bonds is collectively called the securities market.31.Large firms may obtain funds by issuing dividends, which are long-term debt securities(IOUs) purchased by investors.32. Lost or stolen traveler 's checks can usually be replaced if you promthpetly informissuing company of the serial numbers of the lost checks.33.While middlemen add cost, they add value as well.k, newspapers,soda, and chewing gum are examples of shopping products.35.Owners of a corporation can earn a return on their investment either by receiving dividends or by selling the stock.IV. Fu ndame ntals of busi ness(%x25= 25%)fixed assets 固定资产 creditor 债权人 V. Clone ( 1%x25 =25%)Directions: Read the following passage and fill in blanks(41-65) withappropriate words from the list at the end of the passag .eNote that there are more words in the list than the blanks in the passag ,eInvestment in one country (41) _individuals organizations (42)_ Another is an imp orta nt aspect of intern ati onal bus in ess. Inv estme nt may be. for(43_ in the form of securities or direct cap ital in the form of p roductive facilities. Col on iaiism and (44)— have ofte n bee n described in terms of po werful n atio ns expl oit ing the45) — and n atural resources of weake ,r less-developed Countries. While some exploitation (4)6 _till remain ,most developing as well a (s 47)_nations now substantially control the types , (48)_and owner-ship terms of investmen (ts49)_ by foreigners. Much of the (50) _ private investment is now made by multination (al51)_(MNCs).Technical distinctions in (52)_ such global corporations are sometimes made to refle (ct53)_ multinational investments (54) _ operations are made exclusively by an executiv (e55)_from one nation or by(56) _sole proprietorship 商个体,个体户 partnership 商合伙, 合伙公司 shareholder 股东 financing 筹集的资金,融资marketing 营销channels of distribution 分销渠道, 销售渠道market segmentation 市场细分product life cycle 产品生命周期pricing 定价wholesaler 批发商promotion mix 促销组合 product advertising 产品广告 checking account 支票帐户 credit card 信用卡debit card 借记卡Fed 美联储 copyright 版权motivate 激励,激发 owner 's equity 所有者权益 gross profit margin 毛利润率 net profit margin 净利润率curre nt assets 流动资产premium 保险费of different national investment leaders. Clearly; thesemultinational organizations (57) _ major role in world trade and investments (58)__of their dem on strated man ageme nt skills (59) —,finan cial resources and related advantages.(MNCs), nevertheless must (60)—frequently governmental and other(61) —who contend that such far-fl ung companies are able to (62) or avoidn atio nal regulati on by virtue of their ability to (63)—n ew(a nd at times old) inv estme nts from one country to another. Some governments have adopted exacting64) _ which Macs must follow in their countries the most common of which requires a majority or significant (65)_ of domestic as opposed to foreign ownership.VI.Traaslation (5% x2=10%)Directions Translate sentences into English.66.张伟达和陈浩建立了自己的合伙企业,启动资本为7 万元69 宏雅可使用长期贷款和短期贷款相结合的资金组合形式。
工商导论练习题12班

工商导论练习题12班Chapter lForms of Business OrganizationMultiple Choice1.All of the following are considered disadvantages of sole proprietorships except:a)the owner has unlimited liability b)limited skillsc)simple to establish d)limited funds2.In (an) ______ partnership, all of the partners have unlimited liability,a)unlimited b)unrestricted c)general d)nominal3.A ________ is a business that has one own.era)sole proprietorship b)partnership c)corporation d)limited partnership 4.Which of the following is the advantage of a sole proprietorship?a)unlimited liability b)complete controlc)limited skills d)limited funds 5.The board of directors of a corporation is elected by itsa) workers b) labor union c) stockholders d) creditors6 Jim has an idea for a new business.He wants to get started as soon as possible with a minimum amount of expense.He also wants to be his own boss,and wants to keep all of the profits he expects to earn for himself. These goals suggest that Jim would favor setting up his firm as:a__.c) limited liability company d)general partnershipa) public corporation b)sole proprietorship c) limited liability company d)general partnership7.The responsibility of appointing the president and other key officers of a corporation belongs to the corporation's:a)employees b)labor union c)board of directors d)creditors8 Stockholders of a corporation pay personal income taxes on the ____ they receive when the corporation distributes some of its eanings.a)interestb)dividendsc)revenued)retained eamings9. A major advantage of franchise arrangements is that the:ya)are very inexpensive to set up b)a11ow thefranchisee to keep all of the profitc)give the franchisee total control over how the business is rund)offer the franchisee a proven management styleFill in Blanks :1 .The advantages of sole propnetorships are many fold .They are , easy to keepoperational and financial secrecy, ________ and exclusive use of profits. 2.Besides advantage,ssole proprietorships have some disadvantage,ssuch as __________ , limited access to capital, _________________ and unshared loss.3.People who take part in the management of thefirm and therefore take unlimited 1iability are regarded as ______________________ .4 .The major disadvantages of a partnership are unlimitedliability ________________and 5.A ______________ is treated like a private person under the law.It can receive,own and transfer property,enter into contracts.sue and be sued.A corporation is a ____________ .6.____________ are owners of the business,becausethey hold shares which represent the ownership of the company.7.Each corporation must pay a fee to get a license which isalso called . 8.People tend to set up a corporation becauseit is easy to _________ , has ______ liability, seperated ownership and management and so .on9 .Franchising is a licensing agreement by which a businessa llows tosell and use its product, serviceor method in retum for a royalty from the latter.10.Proven managementstyle and name recognition are advantagesof a special form of a business called ___ ._ True/False1.An advantage of a parttnership over a sole proprietorship is that more than one owner can contribute funds to the firm.2.A sole proprietorship is the form of business ownership best suited toraising large amounts of funds.3.When stockholders of a corporation sell their stocks for more than they paid for the stocks,the difference is the stockholders'dividend .4.Sharing profits and less contro1of the business ownership are two common disadvantages of franchising.5.When entrepreneurs establish a busines,s they must first decide on the form of business ownership.6.People become owners of a corporation by purchasing its stoc.k 7.Owners of a corporation can earn a return on their investment either by receiving dividends or by selling the stock.Chapter 2 MarketingMultiple Choices :1.——is one of the functions of marketing.AMarketing research BSole proprietorship CCompact replica DChronic shortage2. The following are considered to be the functions ofmarketing excep:tA .essence of marketingB .storageC .acquiring D. transportation3. The marketing mix contains the following except:A .channels ofdistribution B.promotion C.place D.utility4. The 4Ps stands fo:rA.Product,Price,Psychographic,PlaceB.Product—use variables,Price.Promotion.PlaceC.Product , Price,Promotion,PlaceD.Product,Problem of Continuity ,Promotion,Place5. When identifying market segments,marketers 1ook at some variable,s the most common being:A. geographic Variables ,demographic Variables ,psychographic Variables.pricing VariablesB .geographic Variables ,demographic Variables .psychographic Variables.Product-use Variables.C. risk taking Variables .geographic Variables ,product —use variables.grading VariablesD .distributing Variables ,placing Variables .demographic Variables.psychographic Variables6. The process of accumulating and analyzing market data in order to make better decisions is called:A .market segmentation B.target marketing C.marketing mix strategiesD.marketing—research7. A group of individuals with similar traits will may purchase particular products is a:A .common market segments B. product market C. targetmarket D.consumer market mixFill in Blanks :1. _____________ represents a group of people who have similar needs and wants and are believed to have interest in the same produ.cts2. ___________ means collecting and analyzing data to identifya market and to answer questions of the number and the location of potential customers and soon3.Dividing a market into segments according to customer's needs,wants and interest is called _________ .4 .Markets may be segmented based on _______________________ , ________________ ,____________ ,_ and _________ variable.s 5. The marketers must develop a comprehensive plan covering the following major areas such as _________ , price, ______ and channels of distribution,four of which are usually called the marketing mix.6. Marketing functions can be grouped into _____ functions (buying and selling), _____________ functions (transportation and storage) ,and。
工商导论 - run your own business 6-0 课后题

Chapter 1 Setting Up a Business1.In which field will you set up your business?With the development of the science and technology, many traditional goods have been displaced by electrical apparatus. Almostly we do anything by using electricity, such as electric cookers, cellphones, computers and air conditioners. We strongly realize it when there’s something wrong with electricity. So I want to set up my business ,building a supermarket, in the field of electrical appliance and electronic goods.2.Will your business be a sole proprietorship, a partnership, or a corporation ?My business will be a sole proprietorship. The advantages of sole proprietorships are many fold. The following are their major appeals. First of all, it’s simple to establish. Just pay a small fee, get the necessary state and local licenses or permits.Secondly, it’s more freer in decision-making. As a sole proprietor ,I can make my own decisions on business policies and operations, such as the type of goods or services I want to offer at the price I feel appropriate. Thirdly, it’s easy to keep operational and financial secrecy. I don’t have to report to shareholders or board directors.Fourthly, it’s less tax burden. The tax rates for sole proprietors are often only half of those for corporations.Last but not least, it’s exclusive use of profits.if I work hard and make a small fortune, I can take all the profits and don’t have to share them with anyone else.Chapter 2 Marketing: An Overview1.How would your business offer advantages over competitive firms? The advantages of my business are many fold. The following are the major appeals.a.Guaranteed authentic goods of high quality and reasonable price. Theelectrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Some promotional activities .We can offer some kinds of free giftswhen consumers buy my goods. If they consume a certain amount of money, they can register for membership cards.c.Better after-sale service. We will offer better after-sale service free ofcharge to ensure the satisfaction of my consumers.2.Does your business have factors which could make your revenue lower or expenses higher than what you expect?a.Low reputation of a new brand. My business as a new comer to thisfield lacks high reputation and brand effect, there are not many consumers at first.b.Some copycat electronic goods of cheeper price and poor quality inother competitive firms. These goods will attract consumers a lot at very low price at first,my business will be in a poor situation which makes my revenue lower .Chapter 3 Products and Pricing1.How is the products you plan to offer is different from those offered by your competitors?a. Guaranteed authentic goods of high quality and reasonable price. The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Better after-sale service. We will offer better after-sale service free of charge to ensure the satisfaction of my consumers.2.How will the pricing of your products be determined compared with those of competitive products?First, marketing research .Collecting and analyzing the price of competitive products to identify consumers’purchasing power and buying abilities. Then decide the price that the customers can accept. Also we can set the price the same as those of competitive products, besides we will offer some little gifts free of charge to attract more customers.3.Could the unique features of your product be protected from competitors?The unique features of my products could be protected from competitors . The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good. Also we will offer better after-sale service free of charge to ensure the satisfaction of my consumers. The unique features of my products could be protected from competitors .Chapter 4 Channels of Distribution1.How will your business distribute the products to the customers?a.Virtual stores. We’ll also represent my goods on the Internet bysetting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Direct selling. Home appliances and electrical goods can be solddirectly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.c.Multilevel marketing. MLM has been popular around the would inselling a wide variety of products. Hundreds of downliners ,the commissions can be quite sizable.d.Supermarkets are large stores featuring low prices, self-service andfast moving merchandise such as groceries.2. Could your products be distributed more efficiently and at lower costs?My products could be distributed more efficiently and at lower costs. We’ll represent my goods on the Internet by setting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.And home appliances and electrical goods can be sold directly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.Also consumers can buy my goods in my supermarket.So my products could be distributed more efficiently and at lower costs.3.Whether the cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The numerous functions the utilities or transportation perform, physical distribution accounts for almost 30% of the total costs of marketing, if price of utilities or transportation go up by a big margin, the cost of distribution of your products will be affected substantially .Chapter 5 Promotion1.Describe the promotional mix for your products.Advertising :product advertising and institutional advertising.a.Internet .We’ll represent my goods on the Internet by setting upvirtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Newspapers and television. Put my goods’information on thenewspapers .ADs in the newspapers can be clipped and saved,also they are low in cost and can be prepared and placed within minimum time. Televisions can reach a vast captive audience of all types with colorful and eye-catching.c.Outdoor sales promotion. Billboards,posters ,trade show publicity andelectric displays are the major forms of outdoor advertising.2.Estimate the amount of money that will be allocated for promotion during the first year.We will spend 30% of the money on advertisements on the newspapers Internet and televisions. Then 40% of the money will be payed for the sales-promotion, especially outdoor promotion, such as billboards,posters ,trade show publicity and electric displays, to increase customer awareness and the sales of a firm’s product or service. All of thesales promotion can reach a vast captive audience of all types with colorful and eye-catching.Chapter 6 Money and Banking1.I think plastic money is really money. Money is a key element in economic and business activities and has been the theme of many witty remarks. To us, money is nothing but the currency of a country. To economists, money is a subject for study and, for something to be money; it must at least have the following characteristics: portability, divisibility, stability, durability and acceptability.First of all, money must be light in weight and easy to carry. Second, it must be easily divisible into smaller parts with a fixed value for each unit.Third, money must be stable in value, and this is best understood in times of inflation.Fourth, money must be able to stand the wear and tear of repeated transactions during its life in circulation.Last, for money of a country to function at all, it must be made legal tender for that country by its government and be acceptable to the public. As plastic money has all the characteristics of money, though it’s not made of paper, it still can be caller really money.2.Easy to carry and convenient.Credit card has "VISA" or "MasterCard" logo, in a foreign countrycan be directly brush calorie of consumption, and a cash or cash will first exchange; In addition, by credit card booking the ticket and hotel, telephone or Internet shopping and rent a car and so on is also very convenient, and might not have the cash benefits -- because credit card in addition to direct the brush has a "preliminary license" function; And there is no no change in embarrassment.Safe, Clean and healthy.As we all know that cash flow is bigger and bigger, coin of bacteria is one can imagine, but in addition to their credit card is a few cashier touched - even if the credit card dirty, still can clean disinfection.Facilitate financialCredit card bill in the future we will receive a paper or electronic mail forms of consumption detailed bill, from the bill, we can clear their own in last month's consumption and expenditure.3. Blind consumptionBrush card not like cash that a piece of a money flower out, a brush, nothing feeling, a few Numbers, lead to blind consumption, spend money like waterStolen brushCredit card basically the default password is free credit card consumption, it can easily be lost or stolen in when others stolen brush, cause needless trouble or loss; But in fact the credit card is also by thepassword can apply for credit card consumption - this is about to see how you manage your credit card.Easy to lose. It is just a small card, and sometimes even if you lost it, you still can’t find the fact after a long time.4. With an increases market share, Hongya cannot only squeeze out the rivals, but also consolidate its own position.1. After increasing modes of payment, the customers of Hongya increased rapidly. Nowadays, people prefer to carry credit cards instead of much money. Since Hongya started accepting different modes of payment, customers believe that their level is high and they attract more purchasers. Especially Hongya accepts buying on credit for the regular customers. So they gained more market share.2. Yes. The new modes of payment have potential risks. They sold commodities on credit. It is possible for them not to collect the account payable from their customers. Some customers may not pay back the money when they are not satisfied with the service or quality of goods. When customers make open account. Hongya should know about their credit and also make them do some promises.3. I do not think it will be widely adopted in China. First of all, there are some areas which is not developed enough to use credit. There is not enough equipment and some people even do not have all kinds of cards.Chapter 7 Financing1.Without money , Ralph can not buy a much needed pick-up and his financial plan was destroyed. He can not improve the store’s delivery as planed.2.If the bank does not change its decision, Ralph can borrow from his friends or family members. He can also transfer his other expenditures. He can even buy the pock-up through a open account. Take his equipment as collateral to solve the problem.1.Setting up his own manufacturing facilities is more advantages. Now that their business has enlarged and they also have enough capital to set up their own manufacturing factory. They can do it by themselves. It not only makes profits but also produce commodities that meet their demands. No other people know more their garments of their own brands than themselves.2.U sing other investors’ funds as equity is more beneficial to Hongya. Hongya need not pay back the money and the investors also decrease the liabilities and risks of Hongya. If Hongya use bank loans as debts. It must pay back in the line of credit and also pay back the interests.3.There are two types of loans; secures and unsecured. Hongya can put up collateral to make secures loan. We know that Hongya has had amount assets. Hongya can also make revolving credit agreements. Another option is short term fund raising. This type of loan is at a lowinterest rate.Chapter 8 Accounting1.I think clients should be punished if they make late payment. But I do not believe the seller can do in this way. First of all, he earns money from his clients. If clients are not satisfied with his behavior. They will choose other partners. For his own sake, he can not do that. If he really takes this measure, there may be more clients not make the payment.In order to make a win-win condition, he should not take this measure. It depends. Clients with long-term relationship should not be punished for late payment by carelessness for the sake of the continual business trade in the future. But clients who make late payments for many times should be punished according to what have been stipulated in the contracts.2.It is a good way to encourage clients to make early payment. This can motivate clients to make payments as soon as possible, consequently, provides ample space for the company’s future development with collected capital.3.We can give some preferential policies to clients if they make early payment. For example, we can make a preferential price or give them commodities free of charge as a reward to encourage early payment. To ensure an early payment, strict and clear stipulation in the contract, such as the maturity date of LC and clauses on claims for breach of contract, is essential. In addition, maintaining good relationship with clients in dailylife can also facilitate a prompt payment.4Hongya Balance sheetASSETS(RMB) LIABILITIES AND OWNER’S EQUITY(RMB)Current assets Current liabilitiesCash 1,100,000 Accts ¬es payable 1,115,000Acct ¬es receivable 830,000 Accrued wages 378,000 Inventories 2,000,000 Income taxes due 1,387,710Total current assets 3,930,000 Total current liabilities 2,880,710 Fixed assets Long-term Liabilities 1,000,000 Furniture 6,420,000 Total long-term liabilities 1,000,000 Less: Accumu. Depreciation 6,050,000 Total liabilities 3,880,710 Facilities 6,050,000 Owner equity 11,709,280 Less: Accumu. Depreciation (1,210,000) StockTotal fixed assets 10,618,000Other Assets Total liabilitiesSundry 1,042,000 and owner’s equity 15,590,000 Total other assets 1,042,000Total assets 15,590,000Hongya Income StatementRevenueGross sales 48,265,600Less: Sales returns and allowances 2,413,300Net sales 45,852,300Cost of goods soldBeginning inventory 1,430,000Purchases 34,016,000Cost goods available for sale 35,446,000Less: Ending inventory 5,280,000Total cost of goods sold 30,166,000Gross profit 15,686,000ExpensesMarketing expenses 5,080,000(advertising, salaries for salesmen)General expenses 2,443,000(utilities, relit, etc)Total expenses 7,523,000Net income before taxes 8,163,000Less income taxes 1,387,710Net income 6,775,290(1) Average inventory=Beginning inventory + Ending inventory/2=1,430,000 + 5,280,000/2=3355000(2)Inventory turnover= cost of goods sold/Average inventory=30,166,000/3,355,000=10 turnsCurrent ratio = current assets/current liabilities=3,930,000/2,880,710=1.36timesQuick ratio= current assets-inventories/current liabilities=3,930,000-2,000,000/2,880,710=0.67 timesR1=负债liabilities/资产assets=3,880,710/11,709,280=0.33Gross profit margin= gross profits/net sales=15,686,000/45,852,300 =34.2%Net profit margin=net income/net sales=6,775,290/45,852,300=14.7% Return on owners’ investment=Net inco me/total owner’s equity=6,775,290/11,709,280=57.9%In other words, it takes Hongya 6.6 days (365/55) on average to collect its receivables.3. Judging from these figures, we may see that the inventory and accounts receivable turnovers are pretty high, indicating a good and smooth operation in the firm. Net profit margin is comparatively lower.Chapter 9 The Securities Market1.The appropriate investment goal for the six clients should bemaking certain amount profits with the least risk, for I can see from their cases that the original principal is of vital importance for theirnormal life, consequently, in my opinion, the optimal investment portfolio should be least risky.2.If I were Simon, the portfolio would be suggested asfollows,35-year-old divorced woman: Concerning the two teen sons who may need a lot of money in their growth, I suggest two types of securities in the portfolio—bonds and common stock with almost equal proportion.The couple: Bonds would be more appealing for they have fixed income and may not want to risk a lot, since this kind of investment provide very steady income and have the least risk.The 19-year-old university freshman: He has no other economical sources owing to the lack of parents and has to rely on this sum of money for a long period until he graduates and finds a job to support himself. So I suggest bonds and preferred stock in his portfolio, for both of them are of high safety and steady income.The single woman: She has not got married yet and thus have too less worries than the other five people.Chapter 10 Risk Management and Insurance1.The major types of risk faced by Global Info are natural disasters,such as earthquake, typhoon and storms. Besides, fire, theft, explosion and other artificial disasters are also big risk.2. Insurance can be purchased to protect the company from damage orloss of their property. To be more specific, fire insurance cover lossessuffered by fire and it can add a rider to the policy, extending the coverage for losses such as windstorms, explosion, riot and fire.3.It should have bought fire insurance and business interruptioninsurance. There may be a lot of electronic equipments in Global Info for online advice applications, thus it is susceptible to fire caused by such kind of facilities. The company should appropriate a certain portion of money to insure it against potential risks for the sake of avoidance of catastrophic losses.1.Risk means uncertainty about the future and is unavoidable to all businesses. The possibility of risk, however small it may seem, indeed exist and can’t be removed thoroughly. So from this sense we may see that the indispensability of insurance.However, due to the fact that the premium exceeded all the compensation and Hongya has always done a good job in disaster-prevention measures, the company can buy less insurance in the future, deducting unnecessary insurances and readjust the structure of insurance concerning the accidents in recent years, or it can buy more cost-saving insurance with its own reality considered.2. It can buy group life insurance, which covers all individuals in a business firm. In addition, it can also set up relative training sessions to the staff that will frequently go out on business, informing them of self-protective methods and strengthening their awareness of safety.Purchase general liability, which protects policyholders against financial risks involving personal, professional, product.。
syb课后参考答案

syb课后参考答案SYB课后参考答案SYB(Start Your Business)是一门致力于培养创业者的课程,旨在帮助学生从零开始建立自己的企业。
这门课程涵盖了从创意的生成到商业计划的制定以及实际执行等方面的内容。
通过SYB课程,学生可以学到如何从创意中寻找商机,如何制定可行的商业计划,以及如何将创意转化为实际的商业行动。
在SYB课程中,学生需要完成一系列的作业和项目,而课后参考答案则是帮助学生检查自己的答案是否正确的工具。
SYB课后参考答案的编写是一个相当重要的任务。
它不仅需要对课程内容有深入的理解,还需要具备良好的沟通能力和解释能力。
因为SYB课程的学生来自不同的背景,他们对创业的理解和经验也有所不同,所以编写参考答案时需要尽可能地清晰明了,确保学生能够理解和接受。
在编写SYB课后参考答案时,首先需要对每个问题进行仔细分析。
了解问题的背景和要求,明确问题的核心内容。
然后,根据问题的要求,提供详细的解答和解释。
在解答过程中,可以引用相关的理论知识和实际案例,帮助学生更好地理解和应用所学的知识。
除了提供答案和解释,SYB课后参考答案还可以提供一些额外的参考资料和学习资源,帮助学生进一步拓宽知识面。
这些资料可以是相关的书籍、文章、研究报告等,也可以是相关的网站、博客、社交媒体账号等。
通过提供这些额外的学习资源,可以帮助学生更好地理解和应用所学的知识,提高他们的创业能力和素养。
SYB课后参考答案的编写需要充分考虑学生的学习需求和学习进度。
因为学生在学习过程中可能会遇到各种问题和困惑,所以在编写参考答案时需要尽可能地全面和细致。
不仅要回答问题本身,还要解释问题的背景和原理,提供相关的案例和资料,帮助学生更好地理解和应用所学的知识。
最后,SYB课后参考答案的编写还需要与教师和学生进行密切的合作和沟通。
教师可以提供对参考答案的反馈和建议,帮助改进参考答案的质量和效果。
学生可以提出问题和疑惑,帮助参考答案更好地满足他们的学习需求。
工商导论

工商导论题型如下:一、Translating(共25题,每小题目1分,共25分)二、Scrambled Sentences(共9题,每小题目1分,共9分)三、Multiple Choices(共20题,每小题目1分,共20分)四、T or F(共20题,每小题目1分,共20分)五、Matching(共12题,每小题目1分,共12分)六、Questions and Answers(共2题,每小题目7分,共14分)♦♦ 1. The sole proprietorship is less popular than the other forms of business ownership. F ♦ 2. Many small firms prefer the proprietorship while large companies prefer the corporation. T♦ 3. In a sole proprietorship, death of the owner may force an end to the business.T♦ 4. Usually there are no provisions found in a partnership. F♦ 5. Franchising is a major part of retail merchandising The franchisor supplies important training, management know-how, and supervision to franchisees.T♦ 6. Owners of a corporation are personally liable for all the debts. F♦7. Limited partners are not allowed to exercise managerial authority. T♦8. It is difficult for a corporation to sell its stock in the ownership. F♦9. Regardless of the size of the corporation, the stockholders are the owners. T1. The rights and duties of a are regulated by a legal agreement entered into by the co-owners.a. sole proprietorshipb. partnershipc. corporationd. franchising2. The company that sells the franchise is the .a. franchiseeb. ownerc. employeed. franchisor3. will be voting on the proposed merger of the company next week.a. Employeeb. Shareholdersc. Mergersd. Staff4. The massive losses have prevented the company from declaring a this year.a. dividendb. profitc. shared. gain5. An asset is something a company possesses, which is not material but something else such as a good reputation.a. tangibleb. feasiblec. infeasibled. intangible6. Your employer's liability covers accidents that you have your way to work but not your way home.a. on, onb. in, inc. on, ind. in, on7. Those young people have considerable in marketing.a. expertb. experimentc. expertised. experienced8. As a separate legal entity, a corporation can sue and be sued in own name.a. theirb. thosec. itsd. his9. Some franchise agreements allow the franchisees very freedom to exercise their own ingenuity.a. fewb. littlec. littled. much♦ 1. The marketing process is the performance of business activities that directs the flow of goods or services from the producer to the consumer or user to satisfy their needs and wants. T♦ 2. The guiding principle of the marketing concept is that the basic objective of the firm is to make the maximum profit. F♦ 3. Utility refers to the power of a good or service to satisfy a human want. T♦ 4. Marketing strategy consists of (1) identifying the market segment, and (2) determining the market mix, which includes product, price, distribution, and promotion. T ♦ 5. The product life cycle consists of five stages: planning, introduction, growth, maturity, and decline. F♦ 6. Firms employ different pricing strategies when marketing their products and services.T ♦7. Physical distribution fulfills two main objectives: (1) specialization of labor and (2) geographical location. T♦8. What people buy is not usually affected by where they live and work. F♦9. Collecting and analyzing data to identify a market for the goods or services is not very important in the process of marketing. F♦10. Market segmentation is to divide a market into segments according to customers' needs, wants and interest. T♦ 1. The company will balance the benefits the costs of medical insurance for all the employees.♦ a. by b. for c. against d. with♦ 2. To succeed in marketing, we must have a clear idea of .♦ a. what the customers need♦ b. what the customers want♦ c. what causes them to buy♦ d. all of the above♦ 3. We have got to be a bit more in the way that we approach this task.♦ a. systematic b. system♦ c. systematical d. systematically♦ 4. Sara came down from London for the meeting and Elizabeth flew in from Sydney, and when the meeting had finished, they returned to their homes.♦ a. respect b. respectively♦ c. respected d. respective♦ 5. Sentimentality seems to be a of all the writers of that period.♦ a. character b. characteristic♦ c. characteristical d. icharacteristically♦ 6. The aim of teaching reform is to transform exam-oriented education into education.♦ a. career-oriented b. market-oriented♦ c. quality-oriented d. study-oriented♦7. The contract that I must give a month's notice if I leave my job.♦ a. specifies b. specific♦ c. specified d. is specified♦8. The new tax policy would force these companies to energy-saving measures. ♦ a. make b. adopt♦ c. bring d. get♦9. The financial department will integrate all the department reports one annual statement.♦ a. to b. into c. on d. by♦10. Some people debate whether the majority of today's firms actually practice the concept.♦ a. marked b. marketed♦ c. marketing d. market♦ 1. Commercialization is the final step in the new-product development. T♦ 2. It is possible that brand names can become generic terms. T♦ 3. A change in price level typically causes a change in the amount of the product demand. T♦ 4. Markup must be high for products with a stock turnover and low for products with a low turnover. F♦ 5. A product with little distinctiveness should use a "skim the cream" policy. F♦♦ 6. A brand gives identity to a product. T♦7. A trademark gives a product legal protection from infringement by other companies. T ♦8. Magazines, milk, cigarettes, and a candy bar are all considered shopping goods. F♦9. It is not unusual for a firm to suffer a loss during the introductory stage of a product's life cycle. T♦10. A convenience good to one person can be a specialty good to another person. T2003 by The McGraw-Hill Companies, Inc. All rights reserved by Xiaoping Zhang. All rights reserved in hopes of building sales volume quickly.2003 by The McGraw-Hill Companies, Inc. All rights reserved F2003 by The McGraw-Hill Companies, Inc. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reservedby Xiaoping Zhang. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reservedby Xiaoping Zhang. All rights reservedby Xiaoping Zhang. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reservedby Xiaoping Zhang. All rights reservedby Xiaoping Zhang. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved2003 by The McGraw-Hill Companies, Inc. All rights reservedby Xiaoping Zhang. All rights reservedby Xiaoping Zhang. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reservedby Xiaoping Zhang. All rights reserved 2003 by The McGraw-Hill Companies, Inc. All rights reserved。
工商管理英语课后习题答案汇总

回答问题汇总(U1A-U6A)Are all corporations publicly held? Can you give some examples? 17Define“line function. 60For America, why is business both a means of livelihood and a focus of one’s life at the same time? 1How do you determine the value of a business? 71How do you determine who should be hired and who should not be hired? 46How do you make a decision among mutually exclusive projects? 76How does advertising differ from personal selling? 67How does the function of job analysis differ from that of human resource planning? 36How is base compensation system? 40How is NPV calculated? 74How might job analysis increase organizational effectiveness and efficiency? 35How should sales representatives view customers? 58How to do a job advertisement? 44How to make a good compensation system? 41Is profit maximization the primary goal of a business? Why? 70Is the supply and demand issue the only concern of pricing decisions? Why? 64Is there a best legal system? Give an example if you think there is, and explain why if you think there is not.13Usually who are involved in strategic decision making process? 27What are the “4Ps” in marketing activities? 62What are the advantages of Sole Proprietorship? 14What are the components of compensation? 39What are the differences between a limited partner and a general partner? 15What are the differences between civil law and criminal law? 12What are the differences between finance accounting? 9What are the factors that affect the optimal capital structure? 79What are the five eras of marketing identified by Perreault and McCarthy? 50What are the five eras of marketing identified by Perreault and McCarthy? 55What are the five key functions of business? 7What are the main responsibilities of a financial manager? 51What are the main responsibilities of a financial manager? 69What are the major factor affecting successful strategies? 20What are the six steps in strategic management? 19What are the stages of changing function of Human Resource Management? 32What are the steps in human resource planning? 37What are the theoretical frameworks of strategic management? 21What are the traditional activities in promotion? 65What are the two kinds of sales promotions? 68What are the two primary methods of financial forecasting? 72What does “place” mean in “4Ps”? 63What does common lay emphasize? 11What does validity mean? 48What is compensation? 38What is employee placement? 47What is Human Resource Management? 30What is job analysis? 33What is marketing`s function? 8What is meant by stakeholders? 5What is meant by the concept of “middlemen”? 56What is recruitment? 42What is risk? Can you identify some risks that businesses face? 80What is the base of recruitment? 43What is the condition for professionals to form a professional partnership? 16What is the core view of contingency theory? 25What is the difference between an independent project and a mutually exclusive project? 75What is the difference between the function of a line manager and that of a staff manager? 61What is the difference between training and development? 49What is the focus of IO theory? 22What is the influence of the Internet on strategic management? 54What is the most important capital in an organization? 31What is the reason that many markets are not as competitive as they should be? 28What resources can be used for sustained competitive advantage? 26What were the characteristics of the production era? 57What will a financial manager do if the value of liabilities and equity exceeds the value of assets? 52 What will a financial manager do if the value of liabilities and equity exceeds the value of assets? 73 What are two key trends that changed the context of strategic management? 29When does an initial public offering or a seasoned offering occur? 77When is personal selling of great importance? 66Where to advertise the job opening? 45Why are businesses not isolated entities? 4Why are strategies, resources and competencies are assumed to be fairly similar among competitors within a given industry? 23Why does resource-based theory focus primarily on individual firms rather than on the competitive environment? 24Why is control important for business? 3Why is debt financing bencficial? 53Why is debt financing beneficial? 78Why is strategy important? 18Why is the information systems function important? 10Why is the job analysis important? 34Why is the role of marketing in the company changing? 59Why must business sustain a profit? 2回答问题答案1、Individuals and groups pursue business for both monetary gain and for personal identificationand recognition.2、Business must sustain a profit for the livelihood of the business as well as the individuals whoare dependent upon the business for their livelihood.3、The control will provide for successful operation of the business.4、But impact and are impacted by other businesses.5、Stakeholders mean that somebody has rights in a business.6、×7、The five key functions are Management, Marketing, Accounting, Finance and InformationSystems.8、Marketing is responsible to see that the right product is available to the right customer, at theright time, in the right place, and at the right price.9、Finance is the process of acquiring, controlling, and planning the use of a business’ funds inorder to accomplish the goals and objective of the business effectively and efficiently. This is different from the accounting function which records the business transactions.10、The objective is to ensure that the right information is available to make the decision that needs tobe made now. Without accurate information, the success of the business is by random chance.Information systems enable companies to create competitive advantages and to excel in the marketplace.11、It emphasizes the principle of stare decisis, that is , the authority of prior decisions in resolvingcurrent cases.12、The role of court decisions is minimized.13、It is impossible to answer the question of which of these legal systems is the best. Most tend tofavor the system used in our own nation and culture. An evidence of a mature society, however, is its willingness to question and criticize its own system and attempt changes and improvements when possible.14、An individual simply owns and runs his own business.15、A limited partner has no right to participate in partnership management. Unlike a generalpartnership, a limited partnership must file its articles of partnership with the State. General partnerships can be formed without doing this, or any other formalities for that matter.16、As a condition for forming this type of organization, state laws typically require the partners toshow evidence of liability insurance to protect consumers.17、No, not all of them. Larger companies are often publicly held corporations, which trade its shareson the stock markets.18、Strategy refers to top management’s plans to develop and sustain competitive advantage so thatthe organization’s mission is fulfilled. Following this definition, it is assumed that an organization has a plan, its competitive advantage is understood, and that its members understand the reason for its existence.19、1) Analyze the opportunities and threats or constraints.2) Analyze the organization’s strengths and weaknesses in its internal environment.3) Reassess the organizatio n’s mission and its goals in light of the previous two steps.4) Formulate strategies.5) Implement the strategies.6) Engage in strategic control activities.20、1) Strategic managers thoroughly understand the competitive environment.2) The mission and goals of the organization are simple and consistent with the strategy.3) Strategic managers understand the organization’s resources and how they translate intostrengths and weaknesses.4) Plans for putting the strategy into action.5) Possible future changes in the proposed strategy.21、Industrial organization, Resource-based theory, Contingency theory22、The central tenet of industrial organization theory is the notion that a firm must adapt toinfluences in its industry to survive and prosper, and thus its financial performance is primarily determined by the success of the industry in which it competes.23、Because IO focuses on industry forces。
工商导论考试必备完整版

Key words1.Business:Goal-directed behavior aimed at getting and usingproductive resources to buy,make,trade,and sell goods and services that can be sold at a profit.2.Productive resources:The four crucial ingredients-land,labor,capital,enterprise-that are needed to profit from business.3.Operating costs:The cost of acquiring and using the four productiveresources to make and sell goods and services.4.Product:Any kind of good or service that other people value andwant to buy.5.Value:How much utility a product gives customers;that is,how well itsatisfies their desires or needs.6.Price:A way of measuring the value of a product by how muchcustomers are willing to pay for it.7.Business model:A company's plan of action to use resources to createa product that will give it a competitive advantage.petitive advantage:A company's ability to offer customers aproduct that has more value to them than similar products offered by other companies.9.Sales revenue:The amount of money or income that a companygenerates from the sale of the product.10.Profit:The total amount of money left over after operating costs havebeen deducted from sales revenues.11.Capital:Profit that is keptin a company and invested in its business.12.Wealth:The sum total of the resources,assets,riches,and materialpossessions owned by people and groups in society.13.Franchising:A business practice whereby investors are allowed topurchase the right to own and perate a business using a company's name and business model.14.Nonprofit organization:An organization that is not in business tomake profit but to provide value to the people and groups it serves. 15.Business system:The combination of commerce,occupations,andorganizations that result in the production and distribution of goods and services people value.16.Business commerce:The process by which people produce andexchange valuable goods and services that fulfill their wants and needs.17.Trade:The exchange of products through the use of money.18.Barter:The exchange of one product for another product.19.Diminishing marginal utility:The principle that the value peoplereceive from an additional unit of a product declines as they obtain more of the product.w of demand:The principle that states as the price of a productrises,consumers will buy less of it,and as the price of it falls,consumers will buy more of it.w of supply:The principle that states that as the price of a productrises,producers will supply more of it,and that as the price of it falls,producers will supply less of it.22.Marginal curve:23.Market:Buyers and sellers for a particular product.24.Industry:A group of companies that make similar products andcompete for the same customers.25.Profitability:A measurement of how well a company is making useof its resources relative to its competitors.26.Premium price:The higher price a seller is able to charge versuswhat its competitors can charge.27.Specialization:The process by which people become more skilledand productive when they perform a narrowly defined range of tasks specific to an occupation or job.28.Business occupation:The acquired set of specialized skills thatenable a person to create valuable goods and service that can be traded at a profit.29.Invisible hand:The principle that the pursuit of self-interest in themarketplace naturally leads to the improved well-being of society in general.30.Monopoly:A situation in which one company controls the supply of aproduct and can charge an artificially high price for it.31.Human capital:A people's stock of knowledge,skills,experience,judgement,personality,and abilities.32.Transaction costs:The costs of bargaining,negotiating,monitoring,and regulating exchanges between people in business.33.Teamwork:A phenomenon that occurs when people pool their skillsto create more valuable products than they could create alone.34.Business organization:A tool that empowers people to shape andcontrol the behavior of other people to produce goods and services. anizational structure:The framework of task and authorityrelationships that coordinates people so they work towards a common goal.36.Functional activities:The task-specific operations needed to convertresources into finished goods and services sold to customers.37.Value chain:The coordinated series or sequence of functionalactivities necessary to transform resources into the products customers want to buy.38.Primary functions:Functions directly responsible for utilizing scarceresources most efficiently and effectively to create goods and services.39.Secondary functions:Functions not directly responsible for gettingproducts to customers but whose activities contribute to the efficiencyand effectiveness of other functions.40.Entrepreneur:A person ready to supply the enterprise—energy,boldness,courage,spirit,expertise—necessary to start and grow a business.41.Entrepreneurship:42.First mover advantage:The competitive advantage gained by beingfirst to develop a new product or process.43.Intrapreneurship:Entrepeneurial activity that tasks place inside of an established company.44.Venture capitalists:45.Intrinsic motivation:46.Extrinsic motivation:47.Delegate:Giving up decision-making authority to other people.48.Agency problem:The problem that arises because of the separationof the ownership and control of a business.It occurs when the firm's owner delegates authority to managers.49.Stock options:The right to buy a stock at a certain price and tobenefit from increases in the stock's value in the future by selling it.50.Board of directors:Experienced business executives from inside andoutside of a company who are elected by a company's shareholders to act as their representatives.51.Chief executive officer(CEO):A company's top manager.The CEO isresponsible for overseeing the operations of the company and ensuring its capital is used to create the most profit possible.52.Top managers:Employees who are responsible for developing acompany's business model and who,along with the CEO,are ultimately responsible for its success or failure.53.Middle managers:Employees in charge of a company's variousfunctions and who are responsible for using the company's functional rescources productively to increase its profitability.54.First-line managers:Employees at the base of the managerialhierarchy.They are often called supervisors.55.Efficiency:A cost-focused measure of how productively a company'sresources are being used to produce goods and services.56.Effectiveness:A revenue-focused measure of how competitive thefirm's business model is.57.Planning:A process that managers use to select the best businessmodel and goals for their company.anizing:A process managers use to create a company'sorganizational structure.anizational culture:The set of values,norms,and beliefs sharedby members of an organization that determine how well they work together to further the company's goals.60.Leading:The ability to develop a plan and motivate others to pursueit.61.Cross-functional team:A group of people from the differentfunctions who work together on a particular project.62.Controlling:The process of evaluating whether or not a company isachieving its goals and taking action if it is not.63.Benchmarking:The practice of comparing a business's strengths andweaknesses to those of its competitors.64.Role:The set of tasks a person is expected to perform because of theposition he or she holds in an organization.65.Mentor:A person who provides advice,guidance,and technicalknowledge to other people(mentees)in order to help them advance their careers.66.Multinational companies:Companies that operate and trade in manydifferent countries around the world.ernment:The political system chosen to create and manage theset of laws,rules,and regulations that control the actions of people and companies that operate in a society.68.Representative democracy:A form of government in which citizensperiodically elect individuals to represent their interests.69.Totalitarian government:A form of government in which a personor group of people attempt to exercise absolute control over all forms of business activity.70.Free-trade agreement:Joint decisions by countries to reduce oreliminate trade barriers that impede the flow of products between nations.71.Quotas:Restrictions on the amount of a good or services than can beimported into a country.72.Trade barriers:73.General Agreement on Tariffs and Trade (GATT):An internationaltreaty between nations following WWII,dramatically fueling free trade.74.Free trade area:A group of countries that agree to promote the freeflow of goods and services between them.75.Global environment:The set of forces surrounding a company thatdetermine its ability to obtain productive resources -land,labor,capital,and enterprise.76.Specific forces:Forces in the global environment that directlyincrease or decrease a company's sales revenues or operating costs,and thus its profitability.77.Suppliers:The individuals and companies that provide a companywith the resources that it needs to produce goods and services.78.Global outsourcing:The process of purchasing inputs fromthroughout the world to take advantage of differences in the costs and quality of resources.79.Distributors:Firms that link the companies that make products withthe customers who buy them.80.Intermediary:A company such as a merchant,broker,or wholesalerthat buys the products of one company and sells them to another. 81.Market share:The total percentage of a product a company sells in aparticular market.82.Political-economic forces:Changes that occur in the form of acounttry's social and political systems.83.Free-market economy:Economic system in which the production ofgoods and services is left in the hands of private enterprise.mand economy:Economic system in which the quantity andprice of goods and services that a country produces is planned by the government.85.Mixed economy:Economic system in which certain goods andservices are produced by private enterprise and others are provided via centralized government planning.86.Values:General standards and guiding principles that people in asociety use to determine which kinds of behaviors are right or wrong.87.Norms:Unwritten codes of conduct that prescribe how people in aparticular culture should act in certain situations.88.National culture:The particular set of economic,political,and socialvalues and norms that exist in a particular country.89.Demographic forces:Changes in the characteristics of a country'spopulation,such as its age,gender,ethnic origin,race,and sexual orientation.90.Legal forces:Changes in a country's laws and regulations that oftenoccur because of changes in the political and ethical attitudes within a society.91.Global network:A set of task and reporting relationships amongmanagers,functions,and operating units around the world.92.Productivity:Measures how efficiently a company is using itsresources to make a product.93.Quality:A function of how well a product performs when it is put touse and is measured by such things as durability and reliability,and customer satisfaction.94.Innovation:A function of a company's ability to develop new andimproved products that better satisfy customers' needs.95.Responsiveness to customers:A measure of a company's ability toanticipate changing customer needs,resolve problems customers have with a product,and provide fast after-sales service.96.Expatriate managers:Domestic managers who work for theircompanies abroad.97.Host-country nationals:Natives of a foreign country hired to managea multinational's divisions there.98.Third-country nationals:Managers who are neither native to thecountry the multinational is headquartered in nor the foreign country in which it operates.99.Exporting:Selling domestically produced goods and services tocustomers in countries abroad.100.Licensing:Contracting with companies in other countries in order to give them the right to use a company's brand name and business model.101.Joint venture:An alliance in which companies from different countries agree to pool their skills and resources to make and distribute a product together.102.Wholly owned subsidiaries:Business units established in countries abroad to manufacture and distribute a multinational's products.rmation:A set of data,facts,numbers,and words that has been organized in such a way that it provides its users with knowledge.104.Knowledge:What a person perceives,recognizes,identifies,or discovers from analyzing data and information.105.Learning:An increase in the store or stock of people's expertise or knowledge.rmation technology:The many different kinds of computerand communications hardware and software and skills of their designers,programmers,managers,and technicians who create and manage it.anizational learning:Managing information and knowledge to achieve a better fit between a company's business model and the forces in its environment.rmation overload:A situation in which managers have to process so much information it actually reduces their understanding of a situation.109.Real-time information:Infomation that is constantly updated. 110.Chief information officer (CIO):The top manager of a company's IT function.111.Transaction processing systems:An IT system designed to collect,record,and manipulate the data related to a company's day-to-day business operations.112.Knowledge management systems:An IT system that analyzes the information collected from the TP system but filters and analyzes it to make it more useful to managers.113.Best practices:The set of skill-based competencies that allow a particular function to perform at its optimal level.114.IT consultants:Expert employees who use their knowledge and learning to solve their customers' IT problems.115.Expert system:An advanced IT system that can reason through a company's information,diagnose problems,and suggest solutions. 116.Artificial intelligence:An IT system that reasons and learns like a human being.117.Enterprise resource planning systems:Multimodule applications software packages that coordinate all of a company's functional activities.118.E-commerce:Trade that takes place between companies,and between companies and individual customers via the Internet(or other IT system).119.B2B marketplace:An industry-specific trading platform set up to connect buyers and sellers using the Internet.120.Intranet:A company's internet system of computers and Web sites accessible only by its employees.121.Legacy system:The hardware and software components of a company's IT system at any one point in time.122.Router:Hardware and software that electronically transfers data between networks to its intended destination,such as a specific Web page or computer.123.Ethernet:A local area communication technology that transmits information between computers at speeds of between 10 and 100 million MBPs using coaxial or fiber optic cable.124.Broadband technology:A type of communications hardware that allows for the rapid transmission of vast amounts of information. 125.Wi-Fi:A type of Ethernet technology that allows computer users to access the Internet wirelessly.126.Best-of-breed solution:The highest-performing IT hardware or software application currently available for managing a particular information processing or multimedia task.127.Industry standard:A predominant type of technology used in an industry.Other technologies must be compatible with the industry standard in order to be widely adopted.128.Firewall:Software that gives a company's PCs safe access to the Internet but that blocks computers from outside the firm from gaining access to the company's intranet.129.Hackers:People who seek to invade a company's databases and steal the information for malicious or illegal reasons.puter virus:Software code deliberately written to harm hardware and Software and corrupt files and databases.131.Marketing:An organizational function and a set of processes for creating,communicating,and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.132.Customer needs:Consumer needs that can be satisfied by thequalities or features of a good or service.133.Product development:The set of technical,scientific,and engineering processes involved in creating new or improved products to better satisfy customer needs.134.Sales:The development and use of techniques to inform customers about the value of a company's products in order to persuade them to buy them.135.Customer relationship management:The process of tracking the demand and satisfaction of customers in an effort to develop products they will want to buy on an ongoing basis.136.Business vision (mission):A brief statement of a company's business model that tells stakeholders why the firm is in business,how it intends to satisfy customer needs,and why it will satisfy their needs better than its competitors.137.Product life cycle:The typical sequence of changes in demand fora product that occur over time.138.Marketing research:The systematic search for information that uncovers met and unmet customer needs,the different needs of different customer groups,and whether or not a product's marketing mix appeals to customers.139.Focus group:A group of people brought together to share their thoughts and feelings about a particular product and why it may ormay not meet their needs.140.Leading customers:Companies that improvise their own solutions to business problems because no products currently exist that can do so.141.Leading providers:People or Companies that believe their new products will better satisfy customer needs even though they have no sure proof of this.142.Reverse engineering:The process of examining the products of one's competitors in depth in order to figure out what makes them successful.143.Customer groups:Groups of people who have a similar need fora particular product because the product satisfies several differentkinds of needs.144.Market segment:A group of customers the firm targets based on their need for its products.145.Product differentiation:The process of setting a product apart from its competitors by designing and marketing it to better satisfy customers' needs.146.Marketing mix:The combination of a product's qualities and features,its price,the way it is promoted and sold,and the places at which it is sold.147.Marketing message:A product-related message the firm'smarketing department sends to customers about how and why a product will better satisfy their needs.148.Product branding:Using a unique name,design,symbol,or other element to differentiate a product from its competitors.149.Brand name:The specific name,sign,or symbol a company uses to distinguish and legally protect the identify of its products.150.Brand loyalty:The tendency of customers to consistently purchase a particular product over time because they believe it can best satisify their needs.151.Product positioning:The process of customizing or tailoring a product to specific market segment.152.Target price:The price a typically customer will be willing to pay for a product with a particular set of qualities and features.153.Promotion:The way in which a company advertises,announces,publicizes,and pushes its products.154.Promotional mix:The combination of advertising,sales promotions,public relations,and personal selling used to reach and persuade customers to buy a product.155.Advertising:The paid,nonpersonal promotion of a company's goods and services using mass media to influence consumers.156.Sales promotion:Nonpersonal,persuasive efforts designed to boost a company's sales immediately.157.Public relations:The practice of conveying messages to the public through the media to influence people's opinions about the company and its products.158.Personal selling:Direc,,face-to-face communication by salespeople with existing and potential customers to promote a company's products.159.Place:The distribution and sales channels used to get both a product and its marketing message to the customer.160.Distribution:The selection of the distribution channels to reach and deliver products to customers most efficiently and effectively. 161.Distribution channel:The specific method a company uses to sell and deliver its products to customers.162.Downstream value chain:All of the activities related to managing a product from the time it is made to the time it is delivered and used by customers.163.Licensed distributors or dealers:Independent companies that buy the rights to distribute,sell,and service a company's products within a specific geographical area.164.Exclusive dealerships:Distributors that are licensed to stock and sell only one brand of a product.165.Wholesalers:An intermediary or broker that buys products from manufacturers and then resells them to other Companies,such asretailers,which in turn distribute them to the final customer.166.Final customer:The person who actually uses or consumes a product.167.Retailers:Intermediaries who sell other companies' products to the final customer.168.Direct distribution:Distribution channels used to deliver and sell products directly to the final customer.169.Distribution mix:The combination of channels a company selects to place,promote,sell,and deliver its products to customers.plex products:Products with qualities and characteristics that make them difficult for customers to evaluate.171.Technical selling:Selling that requires a company's sales representatives to impart detailed technical information to their customers.172.Missionary selling:Selling that occurs when a salesperson educates customers,builds goodwill,and performs promotional activities to encourage them to purchase a product at a later data. 173.Agent:A,person,or intermediary,acting on behalf of final customers.174.Creative selling:Selling that requires salespeople to combine their technical knowledge and personal selling experience to craft creative and unique ways to better meet the needs of their customers.175.Trade selling:Selling done through intermediaries,such as wholesalers and retailers,which manage the sale of a company's products to other Companies.176.Retail selling:Selling to the final customer-the person who buys a product for his or her own use.177.Telemarketing:A sales method used to contact prospective customers exclusively by phone.178.Buyer’s remorse:A phenomenon that occurs when a customer believes he or she made a poor purchasing choice.179.Customer relationship management system:An IT-based knowledge management system designed to track a company's customers--what they are buying,and how their demands are changing.Concepts✓What are the difference between trade and barter? P10The difference between trade and barter is that trade involves the exchange of products using money whereas barter does not.When people barter,they enchange one product directly for another.✓Describe the law of demand P13The principle that states as the price of a product rises,consumers will buy less of it,and as the price of it falls,consumers will buy more of it. ✓Describe the law of supply P13The principle that states that as the price of a product rises,producers will supply more of it,and that as the price of it falls,producers will supply less of it.✓How is the market price determined? P13In economics,the laws of supply and demand operate together to determine the price at which products will be sold in a market.It is important to realize that the price of all products are determined at the margin--the point at which the supply of the product just meets demand for it.✓How does profit differ from profitability? p14Profit is simply the total or absolute monetary difference between sales revenues and operating costs;Profitability measures how well a company is making use of its capital by investing in resources that create goods and services that generate profits.✓What are the three main components making up the business system?3)business as an organization1)business as commerce2)business as an occupation✓What are the four main productive factors for a company? land, labor, capital, enterprise✓What common mistakes entrepreneurs may make? P63 First,entrepreneurs frequently overestimate their ability to create newproducts customers desire and are willing to pay a high price for;Second,they underestimate how difficult it is to actually reach prospective customers and get them to try their products--even when they are excellent.The importance of marketing and advertising--and its high cost--is often not given enough weight in a new company's business model.Third,entrepreneurs may not realize how much ready cash is needed to see a small business through its critical,initial“birth”period,which can sometimes take up to two years。
工商导论习题

CHAPTER 1 Understanding the U.S. Business EnvironmentMultiple Choice3. What are profits? Ba. total money taken in by a corporationb. difference between revenues and expensesc. increases in a corporation's stock priced. increases in income from year to yeare. none of the above5. Which of the following is NOT a factor of production? Da. laborb. capitalc. entrepreneursd. governmente. physical resources7. The funds needed to create and operate a business enterprise can be referred to as Ca. physical resources.b. the money supply.c. capital.d. information resources.e. none of the above.9. Tangible goods that organizations use in conducting their businesses can be referred to as Aa. physical resources.b. the money supply.c. capital.d. information resources.e. none of the above11. Which of the following is an example of information resources? Da. market forecastsb. specialized knowledge about satellite technologyc. economic datad. all of the abovee. none of the above13. In a market economy, the factors of production are allocated by Ca. state commerce departments.b. the federal government.c. producers and consumers.d. all of the above.e. none of the above.15. Which of the following is identified by the textbook as being a communist nation? Aa. Vietnamb. Sri Lankac. Indonesiad. Malaysiae. Iraq17. A market in which firms supply goods and services is called a(n) ______ Aa. output market.b. input market.c. supply market.d. selling market.e. open market.19. Ford Motor Company sells its cars and trucks in a(n) Aa. output market.b. input market.c. supply market.d. selling market.e. open market.21. A economy has characteristics of both planned and market economies. Aa. mixed marketb. privatizedc. capitalistd. hybride. dual23. In which economic system does the government own and operate selected major industries? Ba. communismb. socialismc. partialismd. free enterprisee. Hinduism25. The term "supply" as encountered in the textbook is best defined as Ea. giving something to someone who needs it.b. the number of items a firm may have in its inventory at a given time.c. the area of a firm in which it keeps its wholesale stock for future use.d. the act of delivering a wholesale item to a retail outlet.e. willingness and ability of producers to offer a good or service for sale.27. The law of demand maintains that buyers will purchase (demand) more of a product as its price Ba. rises.b. drops.c. stays the same.d. fits a person’s personal planning budget.e. none of the above.29. Under the law of demand, which situation sketched below will be accompanied by more purchasing of a product? Ba. the consumer's need for the productb. lowering the price of the productc. crashing the price of the product as an indication that it is of high qualityd. the so-called "popularity" of the producte. the knowledge that possessing such a product can add to a person's positive image31.A __________ shows how many of a given product will be demanded at different prices. Aa. demand curveb. supply curvec. price listd. price controle. none of the above33.When plotted on the same graph, the supply curve and the demand curve will normally CA. run parallel to one another.B. one curve point up, one curve point down.C. cross one another at some point.D. be far apart due to the "eruption factor" known for years in supply and demand.E. get closer together as demand increases, but never intersect.35. The point at which the supply curve and the demand curve intersect on the graph is referred to as the Ca. buyer-seller meeting point.b. "spot."c. market price.d. handshake. e. sale location.37. The price at which the quantity of goods demanded and the quantity of goods supplied are equal is referred to as Ca. "the going rate at the auction."b. the point-of-no-return price.c. the market price.d. the better price. e. the going price.39. A __________ occurs when the quantity supplied exceeds the quantity demanded. Ea. demand deficitb. stoppagec. supply deficitd. shortagee. surplus41. When the quantity demanded exceeds the quantity supplied, a __________ will result. Da. demand deficitb. stoppagec. equilibrium pointd. shortagee. surplus43. Of the following statements, which best captures the notion of private enterprise? Aa. Individuals pursue their own interests without government restriction.b. Certain business activities are to remain "private."c. Businesses can do anything they want, free of any legal restraints.d. Small businesses will do better than big businesses.e. None of the above.45. Which of the following is NOT one of the four elements required in private enterprise? Ba. private property rightsb. stability of cash flowc. freedom of choiced. profitse. competition47. In perfect competition, which of the following conditions must prevail? Da. All firms in a given industry must be small.b. The number of firms in the industry must be large.c. The products offered by the firms are so similar that buyers can't tell the difference.d. All of the above are true.e. None of the above are true.49. Which of the following is NOT characteristic of perfect competition? Ea. many firms in industryb. firms are smallc. great similarity among products offered by different firmsd. easy entry into the industrye. products from different firms are easily differentiated from one another51. In the United States, milk is produced on thousands of farms, with no producer dominating the market. Producers sell milk at the going price and are unable to influence this price. Millions of gallons of milk are purchased every day. The market for milk is best described as Ca. a monopoly.b. an oligopoly.c. perfect competition.d. monopolistic competition.e. passive competition.53. Of the following, which is a way in which monopolistic competition differs from perfect competition? Da. There are more sellers in a market characterized by monopolistic competition.b. It is easier for sellers to enter a market/industry characterized by monopolistic competition.c. In a perfectly competitive market, products are more dissimilar.d. In a market characterized by monopolistic competition, individual firms have some control over price.e. None of the above.55. __________ exists when an industry has only a handful of sellers, most of which are large. Ba. A monopolyb. An oligopolyc. Perfect competitiond. Monopolistic competitione. None of the above57.Which of the following is NOT true of an oligopoly? Ca. Competing firms have very similar prices for products.b. There are few sellers.c. Prices differ greatly among sellers.d. Entry into the industry is difficult.e. The actions of one firm will significantly affect the sales of other firms.59. In an oligopoly, when one firm reduces its prices, how do the other members of the oligopoly react? Ba. There is no reaction--usually.b. Others reduce theirs also--usually quite quickly.c. Others may reduce their prices, too, but only very, very gradually.d. Other companies are not even aware that a change in price has taken place.e. None of the above.61. Which of the following seems the most likely pricing approach for a monopoly? Aa. Charge customers whatever you please.b. Give customers a real bargain on price.c. Charge a price that will not cause consumer demand to drop.d. Undercut the prices of the competition.e. Concentrate on quality and service, and not on price.63.Economists refer to the pattern of short-term expansions and contractions in the economy as the Aa. business cycle.b. aggregate output.c. standard of living.d. consumer price index.e. national debt.65.The term __________ refers to the total quantity and quality of goods and services that people living in an economic system can purchase. Ca. business cycleb. aggregate outputc. standard of livingd. consumer price indexe. national debt67.A nation’s ___________ is the economic value of all of the products that a company exports minus the economic value of its imports. Ba. standard of livingb. balance of tradec. balance of paymentsd. national debte. none of the above69. The chief goal of an economic system is Aa. stability.b. growth.c. productivity.d. equality.e. freedom of choice.71. Which of the following statements about inflation is true? Da. The Consumer Price Index is a good way of measuring inflation.b. Inflation decreases the purchasing power of consumer dollars.c. Inflation increases the purchasing power of consumer dollars.d. Both a and b.e. None of the above.73.Low unemployment can result in Da. decreased prices for productsb. decreased purchasing power.c. increased profit margins.d. all of the above. e. none of the above.75. ____________ unemployment results from recession or depression. Ca. Seasonalb. Structuralc. Cyclicald. Frictionale. Linear77.A(n) __________ is a prolonged and deep recession. Ba. decadeb. depressionc. erad. expansione. cycle79. A nation controls the size of its money supply through _________ policy. Ba. fiscalb. monetaryc. militaryd. welfaree. CongressionalTrue/False85. The difference between a business's revenues and its expenses is called "sales ."F (profits) 87. A factor of production is a nation’s system for allocating resources among its citizen. F( an economic system)89. Land,labor, capital, and entrepreneurship are the four traditional factors of production. F(physical resources)91. A planned economy relies on a centralized government to control all or most of the factors of production and to make all or most production and allocation decisions. T93. In general, firms operate in either the input market or output market, but not both. F(BOTH) 95. Capitalism provides for the private ownership of the factors of production. T97. In a socialist economy, the government owns and operates selected major industries. T99. The point at which the supply curve and the demand curve intersect is the equilibrium price. T 101. One of the four elements that must be present in private enterprise is reasonable prices. F 103. As a rule, the products in perfect competition are very similar. T105. The market for clothing is best characterized as monopolistic competition. T107. In an oligopoly, the entry of new competitors is hard because large capital investment is needed. T109. Nearly every economic system has two broad goals: economic growth and economic stability.T111. Standard of living refers to the quantity of goods and services that people can purchase with the currency used in their economic system. T113. Gross Domestic Product (GDP) refers to the total value of goods and services produced by a national economy within a given period regardless of where the factors of production are located. T115. Real GDP can be computed by adjusting the nominal GDP for changes in the unemployment rate. F(currency values and price changes)117. A positive balance of trade results when a country imports more than it exports. F(less) 119. The term budget deficit refers to the total amount a nation owes its creditors.F( A debtor nation)121. Inflation results in increased purchasing power for the consumer. F (decreased)123. A jobless person is considered unemployed only if they are actively seeking work. T125. A recession is a prolonged period of depression.F(调换)127. The United States government manages the collection and spending of its revenues throughmonetary policy. F(fiscal policies)129.The purpose of monetary and fiscal policy is to smooth out fluctuations in output and unemployment and to stabilize prices. TShort Answer133.List and describe the five factors of production.Labor: human resources, includes the physical and intellectual contributions people make while engaged in economic production.Capital: the financial resources needed to operate an enterprise.Entrepreneurs: an individual who accepts the risks and opportunities entailed by creating and operating a new business.Physical resources: the tangible things that organizations use to conduct their business. Informational resources: the data and other information that enterprise would use145.How does inflation affect purchasing power?Inflation occurs when the amount of money injected into an economy outstrips the increase in actual output. When this happens, people will have more money to spend, but the quantity of products will still be the same. As they compete with one another to buy available products, prices go up. Before long, high prices will erase the increase in the amount of money injected into the economy. Therefore, purchasing power declines.CHAPTER 2 Conducting Business Ethically and ResponsiblyMultiple Choice5.Behavior that conforms to individual beliefs and social norms about what is right and good is referred to as Da.collusion.b.check kiting.c.social reaction.d.ethical behavior.e.GAAP.7.__________ refers to ethical or unethical behaviors by a manager or employee ofan organization. Ba.Social ethicsb.Business ethicsc.International customsd.Cartellinge.Collusion9.A(n) __________ occurs when an activity may benefit the individual to the detriment of his or her employer. Ca.agency disputeb.loss leaderc.conflict of interestd.ethical dilemmae.ethics code11._________ is the practice of responding to increased demand with overly steep prices. Da.Price gougingb.Price liningc.Maximizationd.Price fixinge.Collusion19.The most effective step that a company can take to promote ethical behavior is to Da.conduct frequent comprehensive audits of all financial information.b.have employees sign a code of conduct upon hiring.c.monitor employee behavior on an ongoing basis.d.demonstrate top management support of ethical standards.e.publicize efforts to become more ethical.anizational stakeholders can best be defined as Ba.individuals and businesses that own stock in a company.b.individuals and groups that are directly affected by the practices of an organization.c.the officers and key employees of an organization.ernment regulators who oversee an industry.petitors.29.The economic turmoil of the ____________ led to new laws that described an expanded role for businesses in protecting and enhancing the general welfare of society. Aa.Great Depressionb.Middle Agesc.Era of Social Activismd.Colonial Erae.Entrepreneurial Era35.The injection of harmful substances into the environment is called Ca.consumption.b.acid rain.c.pollution.d.collusion.e.check kiting.39.Much of the damage to forests and streams in the eastern United States and Canada has been attributed to acid rain originating in sulfur from manufacturing and power plants in Ba.Canada.b.the midwestern United States.c.Mexico.d.Europe. e.the rain forests of Brazil.43.Dangerous chemical and/or radioactive byproducts of manufacturing processes are called Da.green rain.b.phosphates.c.exajoules.d.toxic wastes.e.spreaders.49.The first formal declaration of consumer rights protection came in the early Aa.1960s.b.1800s.c.1920s.d.1940s.e.1990s.55.A company that provides its employees with equal opportunities for rewards and advancement without regard to race, sex, or other relevant factors is meeting its Ea.legal responsibility.b.social responsibility.c.affirmative responsibility.d.all of the above. e.both a and b.63.Which of the following occurs when someone uses confidential information to gain from the purchase or sale of stocks? Da.check kitingb.a margin purchasec.going "short"d.insider tradinge.a margin sale67.Firms that have adopted a(n) _____________ stance to social responsibility have little regard for ethical conduct and will generally go to great lengths to hide wrongdoing. Ba.accommodativeb.obstructionistc.proactived.defensivee.societal73.Firms adopting a(n) ___________ stance to social responsibility do not necessarily or proactively seek avenues for contributing, but participate after solicitation. Aa.accommodativeb.obstructionistc.proactived.defensivee.societal77.Which of the following is NOT a step mentioned by the authors of your textbook to foster acompany wide sense of social responsibility? Ca.Social responsibility must start at the top.b.A committee of top managers must develop a plan.ernmental initiatives dictate starting a plan.d.One executive is put in charge of the firm's agenda.e.The organization must conduct occasional social audits.79.A key to business success is to decide in advance how to respond to the issues that underlie all questions of ethical and Da.personnel complaints.pensatory damages.ernmental support.d.social responsibility.e.managerial perks.True/False83.Ethics are beliefs about what is right and wrong or good and bad. T85.Because ethics are based on both individual beliefs and social concepts, they do not vary from person to person. F87.What constitutes ethical and unethical behavior is determined partly by the individual and partly by culture. T89.Hiring a relative rather than a more qualified applicant is both illegal and unethical. F 91.Ethical standards relating to business practices are fairly consistent around the world. T 95.The ethical norm of caring evaluates whether the decis ion is consistent with people’s responsibilities to each other. T97.The number of companies adopting written codes of ethics has declined in the last 30 years. F 105.In response to the economic turmoil of the Great Depression, the government deregulated most business activity. F111.A company that does not act responsibly toward its customers will lose their trust and ultimately their business. T115.Price gouging occurs when a company sells products below cost. F117.Whistle-blowers can confidently report findings to higher-level managers who can be expected to take action. F119.Check kiting involves writing a check against money that has not yet arrived at the bank on which it is drawn. TShort Answer138.How can a firm demonstrate social responsibility to its customers?Social responsibility toward customers generally falls into two categories: providing quality Products and pricing products fairly.138.What are the four basic consumer rights first identified by President John F. Kennedy and now backed by numerous federal and state laws?1. Consumers have a right to safe products.2. Consumers have a right to be informed about all relevant aspects of a product.3. Consumers have a right to be heard.4. Consumers have a right t choose what they buy.143.Describe the four most common approaches to social responsibility.1. Obstructionist Stance .The few organizations that what might be called an obstructionist stance to social responsibility usually do as possible to solve social or environmental problems.2. Defensive Stance. The organization will do everything that is required of it legally but nothing more.3. Accommodative Stance .A firm that adopts an accommodative stance meets its legal and ethical requirements but will also go further in certain cases.4.Proactive Stance .The highest degree of social responsibility that a firm can exhibit is the proactivestance .Firms that adopt this approach take to heart the arguments in favor of social responsibility .They view themselves as citizens in a society and proactively seek opportunities to contribute .CHAPTER 3Understanding Entrepreneurship and Business OwnershipMultiple Choice3.A locally owned and operated restaurant is typically a(n) Da.monopoly.b.oligopoly.petitor.d.small business.e.corporation.9.Most of the products made by big manufacturers are sold to consumers by Crge retailers.rge wholesalers.c.small businesses.rge discount stores.e.middlemen.11. Which of the following industry groups is the fastest growing segment of small business enterprise? Da.manufacturingb.wholesalingc.retailingd.servicese.agriculture15.Because of the investment normally required in equipment, energy, and raw materials, a good deal of money is usually needed to start a(n) Aa.manufacturing business.b.retailing business.c.service business.d.agriculture business.e.wholesaling business.19.New businesses need a(n) _________ to estimate the required size of a plant, store, or office; to decide how much inventory to carry; and how many employees to hire. Aa.revenue forecastb.financial planc.objectived.cash budgete.credit report21.Which of the following are reasons provided by the authors of your textbook for buying an existing business rather than starting a new one from scratch? Ea.better odds of successb.proven ability to draw customersc.established working relationshipsd.an established track recorde.all of the above31.McDonald's, Taco Bell, and Subway are examples of a(n) Cernment entity.b.university sponsored business.c.franchise.working business.e.mom and pop operation.33.Under a franchise arrangement, the buyer is called the Aa.franchisee.b.franchiser.c.bank.d.parent company.e.wholesaler.37.Which of the following is the most significant recent trend dealing with new businesses? Ea.entrepreneurs who cross over from big businessb.increased opportunities for minoritiesc.increased opportunities for womend.new opportunities in global enterprisee.emergence of e-commerce43.Which of the following factors contribute to small business failure? Ea.managerial incompetence or inexperienceb.neglectc.weak control systemsd.insufficient capitale.all of the above45.Which of the following factors is NOT typically cited as a reason for small business success? Ea.hard work, drive, and dedicationb.market demand for products or services providedc.managerial competenced.lucke.strong control systems53.A sole proprietorship depends primarily on the resources of Da.the corporation.b.foreign investors.c.capital markets.d.a single individual.e.the partnership55.The most common type of partnership is a Ca.limited partnership .b.corporate partnership.c.general partnership.d.sole partnership.e. none of the above59.A(n) __________ invests money in a partnership, but is liable only to the extent of his/her investment. Ca.agentb.general partnerc.limited partnerd.officere.sole proprietor61.The organizational form defined as "an artificial being, invisible, intangible, and existingonly in contemplation of the law" is a(n) Ca.sole proprietorship.b.general partnership.c.corporation.d.limited partnership.e.unlimited sole proprietorship.63.Becaus e of _______________, the courts may seize and sell a corporation’s assets but cannot touch the personal property of investors. Aa.limited liabilityb.unlimited liabilityc.tender offerd.limit rulese.double taxation65.Which of the following is NOT an advantage of the corporate form oforganization? Da.continuityb.professional managementc.limited liabilityd.low startup coste.the ability to raise money67.The greatest potential drawback to corporate organization is Ca.a tender offer.b.startup costs.c.double taxation.d.limited liability.e.legal status.71.A(n) __________________ is organized to operate like a corporation but is taxed like a partnership. Ca.private corporationb.public corporationc.S-corporationd.sole proprietorshipe.professional corporation77.Top managers hired by the board of directors to run the corporation on a day-to-day basis are called Ca.corporate officers.b.first-line supervisors.c.staff members.d.stockholders.e.department heads.79.Which of the following guarantees holders fixed dividends? Dmon stockb.bondsc.mortgagesd.preferred stocke.none of the above83.A summary of the company's financial health communicated with stockholdersand potential investors is contained in the Ea.proxy.b.newspaper.pany magazinepany newsletter.e.annual report.89.A strategy in which a firm decides to take a part of its existing business operations and either sell it to another corporation or set it up as a new independent corporation is called a(n) Da.merger.b.takeover.c.acquisition.d.divestiture. e.hostile takeover.True/False95.Most of the products made by big manufacturers are sold to consumers by large corporations. F (P54.By small ones)97.People who assume the risk of business ownership with a primary goal of growth and expansion are called entrepreneurs. T101.Lending institutions are more likely to help finance the purchase of an existing business rather than the startup of a business from scratch. T103.Venture capital firms provide capital to small business in return for partial ownership. T 105.In a franchise, the franchisee is the seller or parent company.F(P59.Franchiser is the seller or parent company)107.Franchisees may be obligated to contribute a percentage of sales to parent corporations. T 111.The failure rate among small businesses has been increasing in recent years.T113.The most common form of business organization is the corporation. T115.A sole proprietorship is a business owned by one person. T117.The most common type of partnership is the limited partnership.F(P65.The most common type is general partnership)119.Partnerships are legally required to file a copy of their partnership agreement with the court within one year of formation.F(P65.No laws require partners to file agreements with any agreement agency.)121.The biggest advantage of regular corporations is unlimited liability. F(page 88, moderate, The Corporate Entity) or (P67. Limited liability)125.Startup costs and double taxation are disadvantages of the corporate form of ownership.TShort Answer133.What is the distinction between entrepreneurship and small business?P56The key distinctions between small-business ownership and entrepreneurship are vision, aspiration, and strategy. Whereas the small business owner has no plans for dramatics growth, seeking only a secure and comfortable income, the entrepreneur is motivated to grow, expand, and build- that is , to risk.135.Discuss four sources of financing for starting up a small business. P581.Personal resources, not loans, are the most important source of money. Individuals starting new businesses will probably have to rely on personal resources. Including money from friends and relatives, personal resources account for over two-thirds of all money invested in new small businesses and one-half of that is used to purchase existing businesses.2.Getting form banks, independent investors, and government loans requires extra effort. At a minimum, banks and private investors will want to review business plans. Government loans have strict eligibility guidelines.3.Venture capital companies are groups of small investors seeking to make profits on companies with rapid growth potential. Most of these firms do not lend money. They invest it, supplying capital in return for partial ownership. They may also demand representation on boards of directions.4.Small-business investment companies (SBICs) also invest in companies with potential for rapid growth. They are federally licensed to borrow money from the SBA and to invest it or lend it to small businesses, and they are themselves investments for their shareholders.137.What are four reasons for small business failure? P631.Managerial incompetence or inexperience.2. Neglect.3. Weak control systems.4.Insufficient capital.CHAPTER 4 Understanding the Global Context of BusinessMultiple Choice3.As more and more firms engage in international business, the world economy isfast becoming a single interdependent system, a process called Da.exporting.b.importing.c.capital mobility.d.globalization.e.direct investment.7.Under _________, Canada, the United States, and Mexico will gradually eliminate tariffsand all other trade barriers. Ca.the EURO Agreementb.the Pan-American Agreementc.NAFTAd.CMAe.the GE Agreement。
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工商导论r u n y o u r o w n b u s i n e s s精选课后题Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】C h a p t e r1S e t t i n g U p a B u s i n e s s1.In which field will you set up your businessWith the development of the science and technology, many traditional goods have been displaced by electrical apparatus. Almostly we do anything by using electricity, such as electric cookers, cellphones, computers and air conditioners. We strongly realize it when there’s something wrong with electricity. So I want to set up my business ,building a supermarket, in the field of electrical appliance and electronic goods.2.Will your business be a sole proprietorship, a partnership, or a corporationMy business will be a sole proprietorship. The advantages of sole proprietorships are many fold. The following are their major appeals.First of all, it’s simple to establish. Just pay a small fee, get the necessary state and local licenses or permits.Secondly, it’s more freer in decision-making. As a sole proprietor ,I can make my own decisions on business policies and operations, such as the type of goods or services I want to offer at the price I feel appropriate.Thirdly, it’s easy to keep operational and financial secrecy. I don’t have to report to shareholders or board directors.Fourthly, it’s less tax burden. The tax rates for sole proprietors are often only half of those for corporations.Last but not least, it’s exclusive use of I work hard and make a small fortune, I can take all the profits and don’t have to share them with anyone else.Chapter 2 Marketing: An Overview1.How would your business offer advantages over competitive firmsThe advantages of my business are many fold. The following are the major appeals.a.Guaranteed authentic goods of high quality and reasonable price. Theelectrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my sell guaranteed authentic good.b.Some promotional activities .We can offer some kinds of free gifts whenconsumers buy my goods. If they consume a certain amount of money, they can register for membership cards.c.Better after-sale service. We will offer better after-sale service free ofcharge to ensure the satisfaction of my consumers.2.Does your business have factors which could make your revenue lower or expenses higher than what you expecta.Low reputation of a new brand. My business as a new comer to this fieldlacks high reputation and brand effect, there are not many consumers at first.b.Some copycat electronic goods of cheeper price and poor quality in othercompetitive firms. These goods will attract consumers a lot at very lowprice at first,my business will be in a poor situation which makes myrevenue lower .Chapter 3 Products and Pricing1.How is the products you plan to offer is different from those offered by your competitorsa. Guaranteed authentic goods of high quality and reasonable price. The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my sell guaranteed authentic good.after-sale service. We will offer better after-sale service free of charge to ensure the satisfaction of my consumers.2.How will the pricing of your products be determined compared with those of competitive productsFirst, marketing research .Collecting and analyzing the price of competitive products to identify consumers’ purchasing power and buying abilities. Then decide the price that the customers can accept.Also we can set the price the same as those of competitive products, besides we will offer some little gifts free of charge to attract more customers.3.Could the unique features of your product be protected from competitorsThe unique features of my products could be protected from competitors . The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my sellguaranteed authentic good. Also we will offer better after-sale service free of charge to ensure the satisfaction of my consumers. The unique features of my products could be protected from competitors .Chapter 4 Channels of Distribution1.How will your business distribute the products to the customersa. Virtual stores. We’ll also represent my goods on the Internet by setting upvirtual stores. My consumers can make inquiries, check specifications,compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Direct selling. Home appliances and electrical goods can be sold directly,which involves selling to consumers in their homes or workplaces. Thisapproach can fully demonstrate the features of the products and enabledirect and one-to-one consultation to prospective buyers.c.Multilevel marketing. MLM has been popular around the would in selling awide variety of products. Hundreds of downliners ,the commissions can be quite sizable.d.Supermarkets are large stores featuring low prices, self-service and fastmoving merchandise such as groceries.2. Could your products be distributed more efficiently and at lower costsMy products could be distributed more efficiently and at lower costs. We’ll represent my goods on the Internet by setting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and makepayment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.And home appliances and electrical goods can be sold directly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.Also consumers can buy my goods in my my products could be distributed more efficiently and at lower costs.3.Whether the cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin.The cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The numerous functions the utilities or transportation perform, physical distribution accounts for almost 30% of the total costs of marketing, if price of utilities or transportation go up by a big margin, the cost of distribution of your products will be affected substantially .Chapter 5 Promotion1.Describe the promotional mix for your products.Advertising :product advertising and institutional advertising.a.Internet .We’ll represent my goods on the Internet by setting up virtualstores. My consumers can make inquiries, check specifications, compareprices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Newspapers and television. Put my goods’ information on thenewspapers .ADs in the newspapers can be clipped and saved,also they are low in cost and can be prepared and placed within minimum time.Televisions can reach a vast captive audience of all types with colorful and eye-catching.c.Outdoor sales promotion. Billboards,posters ,trade show publicity andelectric displays are the major forms of outdoor advertising.2.Estimate the amount of money that will be allocated for promotion during the first year.We will spend 30% of the money on advertisements on the newspapers Internet and televisions. Then 40% of the money will be payed for the sales-promotion, especially outdoor promotion, such as billboards,posters ,trade show publicity and electric displays, to increase customer awareness and the sales of a firm’s product or service. All of the sales promotion can reach a vast captive audience of all types with colorful and eye-catching.Chapter 6 Money and Banking1.I think plastic money is really money. Money is a key element in economic and business activities and has been the theme of many witty remarks. To us, money is nothing but the currency of a country. To economists, money is a subject for study and, for something to be money; it must at least have thefollowing characteristics: portability, divisibility, stability, durability and acceptability.First of all, money must be light in weight and easy to carry.Second, it must be easily divisible into smaller parts with a fixed value for each unit.Third, money must be stable in value, and this is best understood in times of inflation.Fourth, money must be able to stand the wear and tear of repeated transactions during its life in circulation.Last, for money of a country to function at all, it must be made legal tender for that country by its government and be acceptable to the public. As plastic money has all the characteristics of money, though it’s n ot made of paper, it still can be caller really money.2. Easy to carry and convenient.Credit card has "VISA" or "MasterCard" logo, in a foreign country can be directly brush calorie of consumption, and a cash or cash will first exchange; In addition, by credit card booking the ticket and hotel, telephone or Internet shopping and rent a car and so on is also very convenient, and might not have the cash benefits -- because credit card in addition to direct the brush has a "preliminary license" function; And there is no no change in embarrassment.Safe, Clean and healthy.As we all know that cash flow is bigger and bigger, coin of bacteria is one can imagine, but in addition to their credit card is a few cashier touched - even if the credit card dirty, still can clean disinfection.Facilitate financialCredit card bill in the future we will receive a paper or electronic mail forms of consumption detailed bill, from the bill, we can clear their own in last month's consumption and expenditure.3. Blind consumptionBrush card not like cash that a piece of a money flower out, a brush, nothing feeling, a few Numbers, lead to blind consumption, spend money like waterStolen brushCredit card basically the default password is free credit card consumption, it can easily be lost or stolen in when others stolen brush, cause needless trouble or loss; But in fact the credit card is also by the password can apply for credit card consumption - this is about to see how you manage your credit card.Easy to lose. It is just a small card, and sometimes even if you lost it, you still can’t find the fact after a long time.4. With an increases market share, Hongya cannot only squeeze out the rivals, but also consolidate its own position.1. After increasing modes of payment, the customers of Hongya increased rapidly. Nowadays, people prefer to carry credit cards instead of much money.Since Hongya started accepting different modes of payment, customers believe that their level is high and they attract more purchasers. Especially Hongya accepts buying on credit for the regular customers. So they gained more market share.2. Yes. The new modes of payment have potential risks. They sold commodities on credit. It is possible for them not to collect the account payable from their customers. Some customers may not pay back the money when they are not satisfied with the service or quality of goods. When customers make open account. Hongya should know about their credit and also make them do some promises.3. I do not think it will be widely adopted in China. First of all, there are some areas which is not developed enough to use credit. There is not enough equipment and some people even do not have all kinds of cards.Chapter 7 Financingmoney , Ralph can not buy a much needed pick-up and his financial plan was destroyed. He can not improve the store’s delivery as planed.the bank does not change its decision, Ralph can borrow from his friends or family members. He can also transfer his other expenditures. He can even buy the pock-up through a open account. Take his equipment as collateral to solve the problem.up his own manufacturing facilities is more advantages. Now that their business has enlarged and they also have enough capital to set up their ownmanufacturing factory. They can do it by themselves. It not only makes profits but also produce commodities that meet their demands. No other people know more their garments of their own brands than themselves.other investors’ funds as equity is more beneficial to Hongya. Hongya need not pay back the money and the investors also decrease the liabilities and risks of Hongya. If Hongya use bank loans as debts. It must pay back in the line of credit and also pay back the interests.are two types of loans; secures and unsecured. Hongya can put up collateral to make secures loan. We know that Hongya has had amount assets. Hongya can also make revolving credit agreements. Another option is short term fund raising. This type of loan is at a low interest rate.Chapter 8 Accounting1.I think clients should be punished if they make late payment. But I do not believe the seller can do in this way. First of all, he earns money from his clients. If clients are not satisfied with his behavior. They will choose other partners. For his own sake, he can not do that. If he really takes this measure, there may be more clients not make the payment.In order to make a win-win condition, he should not take this measure. It depends. Clients with long-term relationship should not be punished for late payment by carelessness for the sake of the continual business trade in the future. But clients who make late payments for many times should be punished according to what have been stipulated in the contracts.is a good way to encourage clients to make early payment. This can motivateclients to make payments as soon as possible, consequently, provides amplespace for the company’s future development with collected capital.can give some preferential policies to clients if they make early payment. Forexample, we can make a preferential price or give them commodities free ofcharge as a reward to encourage early payment. To ensure an early payment,strict and clear stipulation in the contract, such as the maturity date of LC andclauses on claims for breach of contract, is essential. In addition, maintaininggood relationship with clients in daily life can also facilitate a prompt payment.4Hongya Balance sheetASSETS(RMB) LIABILITIES AND OWNER’S EQUITY(RMB)Current assets Current liabilitiesCash 1,100,000 Accts ¬es payable 1,115,000Acct ¬es receivable 830,000 Accrued wages 378,000Inventories 2,000,000 Income taxes due 1,387,710Total current assets 3,930,000 Total current liabilities 2,880,710Fixed assets Long-term Liabilities 1,000,000Furniture 6,420,000 Total long-term liabilities 1,000,000Less: Accumu. Depreciation 6,050,000 Total liabilities 3,880,710Facilities 6,050,000 Owner equity 11,709,280Less: Accumu. Depreciation (1,210,000) StockTotal fixed assets 10,618,000Other Assets Total liabilitiesSundry 1,042,000 and owner’s equity 15,590,000Total other assets 1,042,000(1) Average inventory=Beginning inventory + Ending inventory/2=1,430,000 + 5,280,000/2=3355000(2)Inventory turnover= cost of goods sold/Average inventory=30,166,000/3,355,000=10 turnsCurrent ratio = current assets/current liabilities=3,930,000/2,880,710= Quick ratio= current assets-inventories/current liabilities=3,930,000-2,000,000/2,880,710= timesR1=负债liabilities/资产 assets=3,880,710/11,709,280=Gross profit margin= gross profits/net sales=15,686,000/45,852,300 =% Net profit margin=net income/net sales=6,775,290/45,852,300=%Return on owners’ investment=Net income/total owner’s equity=6,775,290/11,709,280=%In other words, it takes Hongya days (365/55) on average to collect its receivables.3. Judging from these figures, we may see that the inventory and accounts receivable turnovers are pretty high, indicating a good and smooth operation in the firm. Net profit margin is comparatively lower.Chapter 9 The Securities Market1.The appropriate investment goal for the six clients should bemaking certain amount profits with the least risk, for I can see from their cases that the original principal is of vital importance for their normal life, consequently, in my opinion, the optimal investment portfolio should be least risky.2.If I were Simon, the portfolio would be suggested as follows,35-year-old divorced woman: Concerning the two teen sons who may need a lot of money in their growth, I suggest two types of securities in the portfolio—bonds and common stock with almost equal proportion.The couple: Bonds would be more appealing for they have fixed income and may not want to risk a lot, since this kind of investment provide very steady income and have the least risk.The 19-year-old university freshman: He has no other economical sources owing to the lack of parents and has to rely on this sum of moneyfor a long period until he graduates and finds a job to support himself. So I suggest bonds and preferred stock in his portfolio, for both of them are of high safety and steady single woman: She has not got married yet and thus have too less worries than the other five people.Chapter 10 Risk Management and Insurance1.The major types of risk faced by Global Info are natural disasters, such asearthquake, typhoon and storms. Besides, fire, theft, explosion and other artificial disasters are also big risk.2. Insurance can be purchased to protect the company from damage or loss oftheir property. To be more specific, fire insurance cover losses suffered by fire and it can add a rider to the policy, extending the coverage for losses such as windstorms, explosion, riot and fire.3.It should have bought fire insurance and business interruption insurance.There may be a lot of electronic equipments in Global Info for online advice applications, thus it is susceptible to fire caused by such kind of facilities.The company should appropriate a certain portion of money to insure it against potential risks for the sake of avoidance of catastrophic losses.1.Risk means uncertainty about the future and is unavoidable to all businesses. The possibility of risk, however small i t may seem, indeed exist and can’t be removed thoroughly. So from this sense we may see that the indispensability of insurance.However, due to the fact that the premium exceeded all the compensation andHongya has always done a good job in disaster-prevention measures, the company can buy less insurance in the future, deducting unnecessary insurances and readjust the structure of insurance concerning the accidents in recent years, or it can buy more cost-saving insurance with its own reality considered.2. It can buy group life insurance, which covers all individuals in a business firm. In addition, it can also set up relative training sessions to the staff that will frequently go out on business, informing them of self-protective methods and strengthening their awareness of safety.Purchase general liability, which protects policyholders against financial risks involving personal, professional, product.。