旅游酒店英语教案
旅游酒店英语教案
旅游酒店英语教案一、教学目标1.学生能够用英语进行旅游酒店相关的日常交际；2.学生能够熟练运用旅游酒店相关的词汇和表达方式；3.学生能够理解和运用常见的旅游酒店相关句型；4.学生能够在实际情境中进行模拟对话，提高口语表达能力。
二、教学内容与方法1. 教学内容1.词汇学习：旅游酒店相关的词汇表；2.句型学习：常用的旅游酒店相关句型；3.对话练习：模拟实际情境中的旅游酒店对话；4.听力训练：提高听力理解能力。
2. 教学方法1.情境导入法：通过图片、视频等方式引入旅游酒店相关主题；2.课堂讲解法：通过课堂讲解介绍相关词汇、句型等知识点；3.对话练习法：将学生分为小组进行对话练习，操练旅游酒店相关的对话；4.听力训练法：通过播放录音材料进行听力训练，提高听力理解能力；5.角色扮演法：安排学生在旅游酒店情境中进行角色扮演，提高口语表达能力。
三、教学步骤1. 词汇学习教师通过图片和声音示范方式向学生介绍和教授以下词汇：•hotel - 酒店•reservation - 预订•check-in - 入住•check-out - 退房•room service - 客房服务•bellboy - 侍者•front desk - 前台•keycard - 门卡•elevator - 电梯•concierge - 门房2. 句型学习教师通过课堂讲解和示范向学生介绍和教授以下句型：•Can I make a reservation? - 我可以预订吗？•I would like to check in. - 我想要办理入住手续。
•Can I have a room with a view? - 我可以要一个可以看到风景的房间吗？•How much does it cost per night? - 每晚多少钱？•Where is the front desk? - 前台在哪里？•Can I have some extra towels? - 我可以要一些额外的毛巾吗？3. 对话练习教师组织学生分组进行对话练习，模拟旅游酒店情境。
旅游酒店英语教案
旅游酒店英语教案Introduction:Level: Intermediate to AdvancedObjectives:By the end of the lesson, learners will be able to:1. Understand and use hotel-related vocabulary.2. Understand and respond to hotel-related conversations and situations.3. Write a hotel reservation email.4. Role-play and practice hotel-related conversations.Materials:- Whiteboard or flipchart- Handout with hotel-related vocabulary- Hotel reservation email templateProcedure:1. Warm-up: (10 minutes)- Display pictures of different hotels and ask learners to describe what they see in the pictures.- Introduce the topic of hotels and elicit any prior knowledge or experiences learners may have had in staying at hotels.2. Vocabulary Activity: (15 minutes)- Handout the hotel-related vocabulary sheet.- Ask learners to work in pairs to match the vocabulary words with their definitions.- Conduct a brief class feedback session to check answers.3. Listening Activity: (20 minutes)- Play an audio recording of a hotel check-in conversation.4. Speaking Activity: (20 minutes)- Divide the class into pairs and provide them with a role-play scenario.- Scenario: One learner is a hotel receptionist, and the other is a guest who wants to make a reservation.- Learners should take turns playing both roles.- Provide learners with a list of questions and phrases that they can refer to during the role-play.- Monitor the pairs and provide feedback on their language use and pronunciation.5. Reading and Writing Activity: (25 minutes)- Display a hotel reservation email template on the board or distribute copies to learners.- Instruct learners to read the template and underline any key phrases or information.- Explain the purpose and structure of a hotel reservation email.- Ask learners to write their own hotel reservation email, using the provided template as a guide.- Encourage learners to be creative with their imaginary hotel stay.- Provide support and assistance to learners as needed.6. Role-play Activity: (20 minutes)- Instruct learners to create a short role-play based on their scenario.- Help groups prepare their role-plays by brainstorming ideas and providing language support.- Have each group perform their role-play in front of the class.- Encourage other learners to ask questions or engage in the role-play to make it more interactive.7. Follow-up Activity: (10 minutes)- Conduct a class discussion on the importance of good customer service in the hotel industry.- Ask learners to share their thoughts and experiences on both positive and negative encounters with hotel staff.- Discuss the impact of good customer service on customer satisfaction and loyalty.Conclusion:。
旅游饭店职业英语教案
旅游饭店职业英语教案教案：旅游饭店职业英语教学目标：1. 学习旅游饭店相关的职业英语词汇和表达方式。
2. 掌握与旅游饭店相关的常用句型和语法结构。
3. 能够运用所学知识进行实际情境中的交流和沟通。
教学准备：1. 教材：旅游饭店职业英语教材或相关课文。
2. 多媒体设备：投影仪、电脑等。
3. 学习资源：旅游饭店相关的图片、视频等。
教学步骤：Step 1: 引入新课1. 利用多媒体设备展示一些旅游饭店的图片，引发学生对旅游饭店的兴趣，并鼓励他们用英语描述图片中的场景和设施。
2. 引导学生讨论并列举与旅游饭店相关的职业名称，如receptionist, concierge, housekeeper,waiter/waitress, chef等。
Step 2: 学习旅游饭店职业英语词汇和表达方式1. 教师出示相关职业英语词汇的图片或卡片，让学生猜测并说出正确的单词。
2. 学生跟读单词，并进行词义解释和例句的讨论。
3. 教师逐个讲解每个职业的职责和工作内容，并引导学生用英语表达相关的句子。
Step 3: 学习旅游饭店常用句型和语法结构1. 教师提供一些常用的句型和语法结构，如：- Can I help you?- I would like to make a reservation.- How much does it cost per night?- The room is clean and comfortable.- Would you like to have breakfast included?- I'm sorry, but the hotel is fully booked.- If you have any questions, please feel free to ask.2. 学生跟读句子，并进行语音和语调的练习。
3. 教师引导学生进行角色扮演，模拟旅游饭店的实际情境，运用所学句型和语法结构进行交流和沟通。
旅游酒店英语教案Lesson Two airport and arrival
Lesson Two: Airport & ArrivalPre-Class Preparation: make copies of Handouts 1 and 2 for each student.Objectives:1.To be familiar with the most frequently used vocabulary at an airport and on an airplane.2.To be able to understand the broadcasts at an airport.3.To be able to find the way around an airport.4.To be able to make good use of the services at an airport or on an airplane.5.To be able to go through the Customs on arrival independently.Warm-up: Airport Experience (5mins)Help students warm up naturally to the topic of the lesson by talking about a funny story you have had at an international airport. Briefly check whether your students had similar experiences.Activity One: At the Airport (10mins)Hand out the plan of the airport (Handout 1). Identify the departments and areas. What happens in each area? Ask students to give sentences.Activity Two: Role Play Check in your Baggage (20mins)Briefly review the airport procedure. What do you need to do on arrival at the airport? Ask students about check-in times, baggage (number of items and weight allowances), presentation of passport, tickets and visa’s, getting their boarding pass, the waiting room, and the boarding gate.Hand out the dialog (Handout 2), and put students into pairs. Students read in pairs taking the part of traveler and attendant. Start with the easier Dialog A. If all the students can do it, go on to the second one. Teach the following vocabulary before role-playing Dialog B: counter indicator, conveyor, surcharge, flammables, aerosols. Walk around and check their progress.Students should substitute some of their own ideas in to the role-play a third time around. Baggage weights and whether they can transfer items / have to pay excess baggage charges can be varied etc.Activity Three: Security check (10mins)Have one student walk to departures and show his/her boarding pass and passport to the person at the entry point. Then he walks to the security check. Yourself and a student should play the part of the security personnel.Security woman: Please put your bag on the conveyor and remove any metal objects,coins, keys, jewellery, mobile electrical or phone items from yourpockets and put them in the basket.John puts his backpack on the conveyor and places all items into thebasketSecurity woman: Walk through the gate please.John walks through and the alarm soundsSecurity man: Can you remove all items from all your pockets!John realises he forgot keys in his coat pocket and takes them out Security man: Please walk through the detector again.John walks through with no alarm this time and is scanned with a handheld detector by the security manSecurity man: OK go ahead.John collects his back pack and metal items from the basket and walksinto the main departures areaAsk students about their experiences or prompt them with their ideas on what might happen when they travel in future.Activity Three: Vocabulary Review (15mins)Introduce the question: ‘What do people usually do while they’re waiting at the airport?’Brainstorm.Eg: transportation, ATM, cash machine, currency exchange, bureau de change, cigarette lounge, smoking room, coffee shop, restaurant, duty free shop, perfume, alcohol, cigarettes, souvenirs, toys, chocolate, magazines, newspaper, watches, jewelry, t-shirtActivity Four: Catching my Flight (20mins)The following two tables show airline departures and arrivals. Refer to Study Guide P18 for Handout 3. Ask them to identify which table is for departures and which is for arrivals.Model the airport flight information broadcast for your students using the information below. Have them find the one that you read. Ask each student to write down the flight that he/she wants to take and note down on a piece of paper for you. Collect the paper.Have one student model the broadcast using information from the tables. At the end of each broadcast, students who are to catch the flight are supposed to stand up. Whoever stands up for the right flight should get one point. Whoever stands up for the wrong flight should lose one point.Scheduled Airline Flight From Terminal Gate Status Time09:4610:0310:0010:0810:1510:1810:1210:52 Airline Flight Sched Sched Revised Departing to Terminal Remarks(Note: If students have difficulty with the order of announcement, Explain that the tannoy system is often tinny in sound and hard to understand at airports with echo problems at times.)Activity Five: Welcome aboard! (20mins)Prior to take-off, the flight captain (The Teacher) welcomes passengers aboard. The air steward/stewardess (The Teacher) will then go through safety procedures. Refer to Study Guide P19 for Handout 4with the following pictures. Review the related vocabulary of the aircraft interior: overhead luggage lockers, sky chart/TV monitors, aisle/gangway, bathroom, safety exits.Have students discuss what they will do on the flight. For example, in-flight meals, drinks and entertainment. Extra requests, blankets, filling out Immigration cards before landing…Activity Six: Arrival (15mins)In this activity, students will go through the Customs. Model the following dialog for them. Then put them in pairs, have them work out a similar dialog between an attendant and a tourist. Pick one pair to role play in front of the class.Dialog: Immigration ControlAttendant: May I see your passport and landing card, please?Traveler: What's a landing card?A:This form. Can you fill it in please? So, where do you come from?T: From China.A:What's the purpose of your traveling?T: I'm going to .A: Where will you be staying?T: .A: Anything to declare?T: No, nothing.A: Have a pleasant stay.Wind-down Activity: Role Play (5mins)This is a back-up activity if you have extra time before the end of the class.Organize booking a flight with a travel agent. You should arrange the destination, times, dates, and economy or business class seat. What else might you need to consider? One person plays the part of the agent, the other the customer.Web International Headquarters Education Department Tourism and Hospitality English Course Handout 1ED1.0 WB-EDU-T&HTP2-2005/4 Page 5 of 8Dialog A:Traveler: Excuse me, can I check in now?Attendant: Of course. Would you please give me your passport and ticket?T: Sure, here you are.A: Do you have any luggage?T: No, only my briefcase.A: Would you prefer a window seat or an aisle seat?T: A window seat, please.A: Here are your boarding card, ticket and passport. Your seat number is 12B and the boarding time will be 16:30 at Gate 35.T: Thanks a lot.Dialog B:Check in attendant: Next please. May I see your passport and boarding pass please? Traveler: Yes, here they are.A: How many items are you carrying sir?T: Two suitcases and one piece of hand luggage.A: Have you left any bags unattended or out of sight. Has anybody asked you to carry any items for them at all at the airport?T: No, not at all.A: Please put your case on the conveyor belt.(22 kg weight is displayed on the counter indicator, the case is carried forward)A: Please put your second case on the conveyor. (10 kg weight is displayed on the counter indicator ) I’m sorry sir, but your baggage is overweight by 2kg. You must pay a surcharge of £30.00 or leave some items behind.(The case is held on conveyor then moved aside by attendant)A: Please place your hand baggage on the conveyor.(3 kg is displayed on the weight indicator)T: I’m very sorry, may I ask what the hand luggage weight limit is?A: 5 kg sir.T: Is it possible I can move some small items to my backpack.A: OK, if you’re quick. I have to remind you no batteries or flammables, gases or aerosols may be carried.T: Thank you miss, I really appreciate this, it’s saving me money and trouble.A: Here is your passport and boarding card. Please hurry with your suitcase.T: Thank you.(John hurries to take 2 books from his suitcase)09:4610:0310:0010:0810:1510:1810:1210:52Airline Flight Sched Sched Revised Departing to Terminal Remarks(Note: If students have difficulty with the order of announcement, Explain that the tannoy system is often tinny in sound and hard to understand at airports with echo problems at times.)Handout 4。
酒店英语的课程设计
酒店英语的课程设计一、教学目标本课程的教学目标是使学生掌握酒店英语的基本词汇、句型和对话，能够用英语进行简单的酒店服务交流，提高学生的英语口语表达能力和实际应用能力。
具体分为以下三个维度：1.知识目标：学生能够掌握酒店英语的基本词汇和句型，理解酒店服务场景下的常用表达方式。
2.技能目标：学生能够在酒店服务场景中，用英语进行简单的交流和对话，具备一定的英语口语表达能力。
3.情感态度价值观目标：通过学习酒店英语，学生能够增强自信心，提高对英语学习的兴趣，培养良好的学习习惯和团队合作精神。
二、教学内容教学内容以《酒店英语》教材为基础，共分为八个单元，每个单元围绕一个酒店服务场景展开，包括前台接待、客房服务、餐饮服务、康乐服务等内容。
教学内容的选择和注重科学性和系统性，每个单元都包含词汇、对话、语法和练习等部分，旨在全面提高学生的酒店英语应用能力。
三、教学方法本课程采用多种教学方法，包括讲授法、讨论法、案例分析法和实验法等，以激发学生的学习兴趣和主动性。
1.讲授法：用于向学生传授酒店英语的基本词汇和句型，讲解语法规则。
2.讨论法：引导学生就酒店服务场景进行讨论，提高学生的口语表达能力和思维能力。
3.案例分析法：通过分析实际酒店服务案例，让学生学会在特定场景下运用英语进行交流。
4.实验法：学生进行角色扮演，模拟酒店服务场景，提高学生的实际应用能力。
四、教学资源本课程的教学资源包括教材、参考书、多媒体资料和实验设备等。
1.教材：《酒店英语》教材，用于引导学生学习酒店英语的基本知识和技能。
2.参考书：提供丰富的酒店英语相关阅读材料，拓展学生的知识视野。
3.多媒体资料：包括视频、音频和图片等，用于辅助教学，增加课堂趣味性。
4.实验设备：如录音机、投影仪等，用于开展课堂活动和实验实践。
教学资源的选择和准备旨在支持教学内容和教学方法的实施，丰富学生的学习体验，提高学习效果。
五、教学评估本课程的评估方式包括平时表现、作业和考试等，旨在全面、客观地评价学生的学习成果。
旅游饭店职业英语教案
旅游饭店职业英语教案教案：旅游酒店职业英语教学目标：1. 学习旅游酒店行业的基本英语词汇和表达方式。
2. 掌握与旅游酒店相关的常用句型和表达。
3. 提高学生的听说读写能力，能够流利地与客人进行交流。
教学内容：1. 旅游酒店的基本概念和服务内容。
2. 旅游酒店的常用英语词汇和表达方式。
3. 与旅游酒店相关的常用句型和表达。
教学步骤：Step 1: 引入新课1. 教师向学生介绍旅游酒店的概念和服务内容，引导学生思考旅游酒店与旅游行业的关系。
2. 教师出示图片或视频，展示旅游酒店的各种设施和服务，激发学生的兴趣。
Step 2: 学习旅游酒店的基本英语词汇和表达方式1. 教师向学生介绍旅游酒店常用的英语词汇，如hotel（酒店）、room（房间）、reservation（预订）、check-in（办理入住手续）等。
2. 教师通过示范和练习，帮助学生掌握这些词汇的正确发音和用法。
Step 3: 学习与旅游酒店相关的常用句型和表达1. 教师介绍与旅游酒店相关的常用句型和表达，如：- Can I make a reservation?（我可以预订吗？）- I would like to check in.（我想办理入住手续。
） - Where is the reception desk?（前台在哪里？）- Could you please show me to my room?（请带我去我的房间。
）- Is breakfast included?（早餐包括在内吗？）2. 教师通过角色扮演和对话练习，帮助学生熟练运用这些句型和表达。
Step 4: 练习与应用1. 学生分组进行对话练习，模拟旅游酒店的场景，如预订房间、办理入住手续等。
2. 学生进行角色扮演，扮演旅游酒店的员工和客人，进行交流对话。
Step 5: 总结和复习1. 教师总结本节课的重点内容，强调学生在实际应用中的重要性。
2. 教师布置相关的课后作业，如编写旅游酒店对话场景、写一篇关于旅游酒店的英语作文等。
旅游饭店英语教案
旅游饭店英语教案教案标题：旅游饭店英语教案教案概述：本教案旨在帮助学生学习和掌握与旅游饭店相关的英语词汇、表达和交际技巧。
通过多种教学活动和练习，学生将能够在旅游饭店环境中进行基本的沟通和交流。
教学目标：1. 学习和掌握旅游饭店英语词汇，如房间类型、预订、入住、退房等。
2. 学习和掌握与旅游饭店相关的表达和交际技巧，如询问房间价格、预订房间、办理入住手续等。
3. 提高学生的听说能力，能够在旅游饭店环境中进行简单的交流和对话。
4. 培养学生的合作意识和团队合作能力，通过小组活动和角色扮演加深对课堂内容的理解和应用。
教学重点：1. 旅游饭店英语词汇的学习和掌握。
2. 与旅游饭店相关的表达和交际技巧的学习和实践。
教学准备：1. PPT或投影仪。
2. 学生课本和练习册。
3. 角色扮演道具，如饭店前台、房间钥匙等。
教学过程：步骤一：导入（5分钟）使用图片或视频展示一些旅游饭店的场景，引起学生的兴趣和好奇心。
然后与学生一起讨论他们在旅游饭店中可能会遇到的情景和需要用到的英语表达。
步骤二：词汇学习（15分钟）通过PPT或投影仪展示旅游饭店相关的词汇，并给出中英文对照和示例句。
学生跟读并记忆这些词汇。
教师可以使用图片或实物来帮助学生理解和记忆。
步骤三：表达和交际技巧学习（20分钟）教师通过示范和模拟对话的方式，教授学生与旅游饭店相关的表达和交际技巧。
例如，如何询问房间价格、如何预订房间、如何办理入住手续等。
学生可以跟读和模仿教师的表达，然后进行小组练习。
步骤四：角色扮演（20分钟）将学生分为小组，每个小组扮演不同的角色，如饭店前台、客人等。
学生们可以利用之前学到的词汇和表达，进行角色扮演对话。
教师可以在角色扮演过程中提供指导和反馈。
步骤五：巩固练习（15分钟）学生完成课本或练习册上与旅游饭店相关的练习题，巩固所学内容。
教师可以在学生完成后进行讲解和答疑。
步骤六：总结和拓展（10分钟）教师与学生一起总结本节课所学内容，并提供一些拓展学习的建议，如阅读与旅游饭店相关的英语文章、观看相关的英语视频等。
10旅游英语酒店教案(2)
新疆农业职业技术学院酒店服务英语教案NO：1 课程名称酒店服务英语授课时数 2 周次班级时间年月日节次教学内容Front office DepartmentUnit 1Brief introduction of front office serviceand Room Reservation教学方式Teaching,discussion，task-based androle playContents：1.The brief introduction of front office service.1. The service procedures and service skill points about making room reservation.2. Useful hotel vocabularies and useful sentences.3. Two tasks of service practice: making the FIT and changing the room reservation. Aims：1. To master the service procedures and service skill points about making room reservation.2. To identify the useful words and apply the useful sentences.3. To have the ability to offer making room reservation, changing the room and cancelingthe room service with English.4. To get familiar with the post of front office, establish students’ service consciousness andworking responsibilities.Teaching Process Teaching strategiesLeading in (10mins)1. Greet the new students and tell the students therequirements of this course.2. “The guests are not always right, but they are alwaysguests”, how do you understand this sentence?3. Do you know what services does front office departmentoffer?Activity One:Service Procedures and Skill Points (20mins)1. Have you ever stayed in the hotel before? How did youreserve the room and what did the reservationist ask you?2.What details did the reservationist ask you about reservationinformation? e.g., name, address... .3. If you are the reservationist, how will you serve the guest,and how will you ask the guests about the detail Communicating with students.Group discussionAsk and answer questions Inspiration, ask and answer questions. Summarize the service procedures According to Ss’ experience by asking and answering questions.information? e.g., the name, telephone number... .1.Service ProceduresGreet the guest→Ask the guest about reservation information(Date of Arrival and Departure, room types, name, address, telephone number, payment, any special request)→Check the room availability→Confirm the reservation/Refuse the reservation2. Skill Points∙Pay more attention to use polite language.∙How to ask the guest about the time of his arrival anddeparture.∙How to ask the guest about his name and telephone number,and so on.Activity Two:Useful Vocabularies and Sentences (15mins)1. How many words have you known about the Front OfficeDepartment, and what are they?2. If you are a reservationist in the hotel, I’m a guest, how willyou ask these questions in English?下午好，上海希尔顿酒店前台，有什么能帮助您的吗？您是以何种方式和谁的姓名预定的？请您稍等，我来查一下这几天我们酒店是否有空房？... .1. vocabularies:Reservation, Cashier’s Counter, Information, Front OfficeManager, Reception, Front Office Supervisor and so on.2. sentences:∙Good afternoon, Hilton Shanghai, Room Reservation. May Ihelp you?∙How and in whose name has the reservation been made?∙Please wait a moment. I’ll check our rooms available forthese days. Thank you for waiting, sir. What type of roomwould you like? And so on.Activity Three:Task Setting and Practice (30mins)1. Give the Ss a few minutes to analyze and understand thetasks given by teacher, then underline the importantinformation in the tasks.2. Practice the two sample dialogues in 30mins.3. Present their dialogues before their classmates.Task One: Making the FIT→ The definition of FIT.George Brown wants to book a double room with Hilton Stressing the skill points while summarizing the service procedures. Situational method and brainstorming, most of this part can be done combined with activity one.ExplanationTask-based and role-play practice.Ss analyze the task firstly and try to underline the key information, then practice the two models ofShanghai, the room rate per night is 177 dollars,The time:from 20th to 22nd, that’s three days in all, The telephonenumber of George Brown is 0044-0246-720598, Li Conghandles the reservation.Task Two: Changing the reservationMr. Sam reserved 20 standard rooms with China WorldHotel for silk trade negotiation for April 7th,8th and 9th,Now he is calling from New York to change the date of thereservation, because the silk trade negotiation has beenpostponed until 4th to 6th of May, The hotel has just 20standard rooms available during the time, Mr. Sam books20 standard rooms and a business suite altogether from4th to 6th of May.service in pairs.Evaluation(15mins)1.Inviting two or more pairs to act their dialogue, and then the other students and I give theshort comment.2. I give the marks for the students according to their performance.Feedback (10mins)1. Summarize the main content they have learned in this class.2. Give students 10mins to ask questions they still don’t understand, I explain theirdifficulties again.Teacher’s Reference《English Practice for Hotel Service》,《Hotel Practical English》and《Front Office Management》Homework1. Recite and understand the working procedures and new words.2. Making a new dialogue according to the given task about canceling the reservation.3. Surfing on the internet to hunt the knowledge about making room reservation.课后分析:教研室主任审核签名累计学时2新疆农业职业技术学院酒店服务英语教案NO：2 课程名称酒店服务英语授课时数 2 周次班级时间年月日节次教学内容Unit 2 Extending the Stay and Changing the Room 教学方式task settingand role playContents：1. The service procedures and service skill points of extending the stay and changing theroom.2. Useful hotel vocabularies and useful sentences.3. Two tasks of service practice: extending the stay and changing the room.Aims：1. To master the service procedures and service skill points about extending the stay andchanging the room.2. To identify the useful words and apply the useful sentences.3. To have the ability to offer extending the stay and changing the room service withEnglish.4. To get familiar with the post of front office, establish students’ ser vice consciousnessand working responsibilities.Teaching Process Teaching strategiesRevision (5 mins)1.Ask one student to tell us the service procedures ofchecking in.2. Invite one student to tell the difference walk-in guest andthe guest with reservation.Leading in (5 mins)Sometimes the guest may want to change the room theyhave reserved, or they will ask for extend extra beds, if youare the receptionist, how will you deal with it?Activity One:Service Procedures and Skill Points (20mins)1. When you stayed in a hotel, did you ask for extendingextra beds or changing the room?2. If you are the receptionist, when the guest ask forextending extra beds, what questions will you ask?3. If you are the receptionist, how will you serve the guest inorders?1.Service ProceduresExtending the Stay:Greet the guest →Get the information from the guest(the Ask and answer interaction Communicating with students.Group discussionAsk and answer questions Inspiration, ask and answer questions.Summarize the service procedures According to Ss’ experience by asking and answering questions.room number, the type and number of rooms, the time of extending stay)→Search for the room available needed in the computer→ Confirm the extending stay→ Ask the guest how to make the payment→ Form the record of extending the stay→ Extend best wishesChanging the Room:Greet the guest →Ask the guest for his room number →Search for the room available needed in the computer →Form the record of changing the room→ Ask the guest to fill in the room changing form→ Extend best wishes 2. Skill Points∙When you handle the extending stay what you shouldpay attention to .∙When you handle changing the room, if the rate of thenew room is different, you should explain it to the guestclearly.Activity Two:Useful Vocabularies and Sentences (15mins)1. How many words have you known about the kinds ofroom, and what are they?2. If you are a reservationist in the hotel, I’m a guest, howwill you express these questions in Englsih? (I guide andcorrect the Ss’ mistakes)e.g, 早上好，前台。
旅游酒店英语教案LessonFourDiningOut
Lesson Four: Dining OutPre-Class Preparation: make copies of Handout 6 and chop according to the roles.Objectives:1. To be able to talk about one’s most favorite food.2. To be familiar with the most frequently used food and cooking vocabulary.3. To be able to order a meal and dine with good manners in a restaurant.4. To understand the eating habits and manners of various cultures.Warm-up (5mins)Briefly talk about your favorite food and then ask students to talk about their favorite food and why they like it. Keep it short, as students will have a chance to talk about it in detail in the coming activities.Activity One: Pictures Matching Game (10mins)Refer to P31 Handout 1 of the Study Guide. Ask students to match the countries with their special food.Key:China: DumplingsAmerica : McDonalds’France: Le vin (wine)Italy: spaghettiAustralia: seafoodRussia: Borsch (Borsch is a soup, but nobody calls it soup in Russia, just “Borsch”.)Africa: Doro Wot (Range chicken legs, slow-cooked in dense stew of onions and special African plants such as berbere and kibe. Boiled small eggs are knife-poked and simmered in the stew.)Spain: PaellaJapan: SushiEskimo: seal and fishActivity Two: Cooking Verbs (5mins)Refer to Handout 2, P32 in the Study Guide. Write the following verbs on the board and ask students to work in groups identifying the methods of cooking shown in the picture.Steam boil grill/broil stir-fry deepfry bakeYou can also teach “shallow fry” as in co oking French fries, and “barbecue”.Activity Three: Tastes…? (5mins)Refer to Handout 3, P33 in the Study Guide. . Write the following adjectives on the board and ask students to work in groups identifyingthe tastes of the food in the picture.Spicy(hot), creamy(rich), plain, sweet, salty, sour, bitterActivity Four: Cooking Show Host Contest (40mins)In this activity, each student is to act as the Chef of a famous cooking show, introducing to the audience their favorite food, and howit is prepared. Each student will be given a 3-minute show time, and, at the end, a vote will be cast and one Web Cooking Show Host will be named!Before the activity, check whether your students know what acooking show is like and whether they know some of the famous cooking shows below. Give them tips on how to be a good host of a cooking show.Background Tips for TeachersA TV cooking show is a television program that presents the preparation of food, in a kitchen on the studio set. The host of the show, usually a chef, prepares a special dish over the course of the show, walking the viewing audience step by step through the preparationof the meal. Cooking shows are meant to be educational, as the host teaches the viewing audience how to prepare a different meal with each episode of the show; though some cooking shows (such as Iron Chef) are intended simply for entertainment.While rarely high-rated, cooking shows have been a popular stapleof daytime TV programming since the earliest days of television. Theyare generally very inexpensive to produce, making them a cheap and easy way for a TV station to fill a half-hour (or sometimes 60 minute) TV episode.A number of cooking shows have run for many seasons, especially when they are sponsored by local TV stations or by public broadcasting. The more popular cooking shows have had flamboyant hosts whose unique personalities have made them into celebrities.Famous cooking shows include:● Celebrity Cooks● The Cookin' Cajun● Emeril Live (Emeril Lagasse)● The French Chef (Julia Child)● The Frugal Gourmet (Jeff Smith)● Good Eats (Alton Brown)● Iron Chef● The Naked Chef (Jamie Oliver)● Two Fat Ladies● Wok with Yan● Yan Can Cook (Martin Yan)Activity Four: Order Food (10mins)In this activity, ask your students to role play ordering in a restaurant without a menu. Students’ dialogs should be simple as the following example:C: May I have the menu please?W: Of course, sir/madam. Here it is.W: Are you ready to order, sir/madam ?C: yes. I steak, please.W: Certainly. How ?C: well-done (medium/rare), please.W: Would ?C: Yes, a mixed salad would be nice.Then, talk about the courses of a formal dinner. (Appetizer, Soup, Main Course, Pizza, Spaghetti, dessert, drinks)Activity Five: Role Play (20mins)Pair Work. Each pair should take turns playing the roles of awaiter/waitress and customers at the Beach Side Café with the menu onP34 Handout 5 of the Study Guide. Preview the sentence structures in thefirst box for waiters and waitresses before role play. Ask students what they will do if they can not understand the names of dishes on a menu.。
旅游饭店职业英语教案
旅游饭店职业英语教案教案主题：旅游饭店职业英语教案目标：1. 学习和掌握与旅游饭店相关的职业英语词汇和表达。
2. 提高学生在旅游饭店工作场景中的英语交流能力。
3. 培养学生的团队合作精神和服务意识。
教案内容：一、词汇学习1. 旅游饭店职业英语词汇表：包括与前台接待、客房服务、餐饮服务等相关的词汇。
2. 词汇练习：通过词汇填空、词汇匹配等练习巩固学生对词汇的掌握。
二、对话练习1. 前台接待对话：包括客人入住登记、查询预订信息、提供旅游信息等对话。
2. 客房服务对话：包括客房预订、换房、清洁服务等对话。
3. 餐饮服务对话：包括点餐、推荐菜品、服务投诉等对话。
三、角色扮演1. 分组进行角色扮演：学生分为前台接待、客房服务、餐饮服务等角色，进行实际场景的模拟对话练习。
2. 角色扮演评估：老师和同学对角色扮演进行评估，提供反馈和改进建议。
四、案例分析1. 提供一些实际的旅游饭店工作案例，让学生分析解决问题的方法和策略。
2. 学生小组讨论：学生分组讨论并提出解决方案，然后进行汇报和讨论。
五、团队合作活动1. 设计一个旅游饭店的服务项目：学生分组设计一个完整的旅游饭店服务项目，包括前台接待、客房服务、餐饮服务等环节。
2. 学生演示和评估：每个小组进行演示，其他小组进行评估和提出改进意见。
教学资源：1. 旅游饭店职业英语词汇表和练习材料。
2. 角色扮演对话练习材料。
3. 实际旅游饭店工作案例。
4. 团队合作活动设计指南。
评估方式：1. 词汇练习成绩评估。
2. 对话练习和角色扮演的表现评估。
3. 案例分析和解决方案的质量评估。
4. 团队合作活动的设计和表现评估。
教学时长：根据实际情况，可以将教学时间安排为3-5个课时，包括词汇学习、对话练习、角色扮演、案例分析和团队合作活动。
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《旅游英语》教案一、课程性质、地位和任务本科层次的学生在完成基础阶段的学习任务，达到四级或六级水平后，都必须修读专业英语，一方面为保证大学生英语学习不断线，另一方面也是使学生所掌握的英语知识能够转化成为专业技能。
旅游英语这门课属于专业选修课，是根据大学英语应用提高阶段在专业英语方面的要求而开展教学活动的，其目的是为了适应中国进一步扩大对外交流和发展出、入境旅游，培养更多的有扎实的英语专业知识又精通旅游理论的专业人才。
二、课程基本要求通过对这门课程的学习，学生们可以拓展专业知识，掌握一定的专业英语词汇，熟悉旅游英语的常用表达方法，并进一步巩固英语语言基础，提高在专业领域内综合运用英语语言的能力。
本课程要求学生在学习过程中主要锻炼英语的听、说、读能力，在工作中能够顺畅的与服务对象展开交流；要求学生在一定程度上掌握写作和翻译能力，在实践中发挥专业人才的作用。
三、教案内容Unit 1 Reservation教学目的和要求：要求学生掌握在酒店服务中如何使用英语帮助客人进行预订。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions酒店服务英语的总体原则组织结构预定的常见形式预定的注意事项ⅢSituational Dialogue : Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.Ⅳ Reading ComprehensionText A:(1) Explain the function of the front office.(2) Use examples to describe the relationship between room reservation and other department.Ⅴ Exercises and summary本单元重点:电话预定本单元难点：服务人员在预定过程中的引领作用教学方法：讲授Unit 2 Reception教学目的和要求：要求学生能够使用英语完成登记入住服务。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions入住登记的操作流程房态支付方式Ⅲ Situational Dialogue(1) A guest comes up to the Reception Desk. He has booked a double room for four nights a week ago by Ctrip. Now he wants to check-in.(2) A guest enters the hotel you served. He has no reservation. Unfortunately, all the rooms are occupied until 6:00 pm. Now it is 4 o’clock. Try to make this deal successfully.Text A:(1) List differences between Stars and Diamonds.(2) Describe the current situation of Star ratings in China.(3) Is it necessary to introduce Diamond ratings into China?Text B:(1) Explain the function of room categories. (From supplier perspective and guest perspective.)(2) What are the differences among POV, OV and OF. (Use Chinese to answer.) Which one will be the most expensive?Ⅴ Exercises and summary本单元重点:登记入住流程本单元难点：团队客人的登记入住教学方法：讲授Unit 3 Answer the Calls教学目的和要求：要求学生掌握酒店接听电话的方式和类别。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions饭店总机的功能饭店总机的基本要求Ⅲ Situational Dialogue(1) One guest need a morning call for his 9:00 international flight. He know nothing about the traffic condition. Please give some suggestion to the guest and confirm the morning call.(2) One guest is confused by the charges of the calls. Please give some explanation. Include: house phone, local call, long distance call and international call. There is a minimum charge of firstⅣ Reading ComprehensionText A: 翻译Text B:(1) Differentiate a mobile phone and a portable phone.(2) Why cell phone can be used in different countries?(3) Estimate the effect of digital camera in cell phone.Ⅴ Exercises and summary本单元重点:接听电话后的正确操作方式本单元难点：叫早电话教学方法：讲授Unit 4 Complaint教学目的和要求：要求学生掌握应对客人投诉或抱怨的方法，以及处理措施。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions投诉处理程序处理投诉的注意事项Ⅲ Situational Dialogue(1) Mrs. Brown complain that the hot water is not as hot as she expected. Try to deal with it.(2) Mr. Green is very unhappy with the restaurant service in the hotel. The manager is handling the complaint.Ⅳ Reading ComprehensionText A:(1) If you are an employee, what is your attitude toward the customer complaints?(3) If you are the owner of the hotel, what is your attitude toward the customer complaints?(4) How to manage customer complaints?Text B:(1) Classify all the complaints in Poor Service. Try to resolves these problems.(2) Should we inform guests some problems about the room when they make a reservation.Ⅴ Exercises and summary本单元重点:应对客人投诉的方法本单元难点：如何舒缓客人情绪教学方法：讲授Unit 5 Check-out教学目的和要求：要求学生能够使用英语完成对客人离店退宿的服务。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions结账退宿的操作流程账单上常见的缩写Ⅲ Situational Dialogue(1) Mrs. Smith is in Room 2210 and she is checking out. Her bill is ￥1250. She wants to settle the bill with cash. You find that the cash is not RMB or USD but HKD. As the hotel regulation, HKD is not accepting. Try to help her to check out.(2) Miss Chen has stayed in the hotel for 4 days and she is going to check out. She finds that if she reserved by Ctrip she could get 15% discount. Now she requires the discount. But you find that she made the reservation by telephone. Try to deal with this problem.Ⅳ Reading Comprehension(1) What is account?(2) What is folio?(3) Differentiate account from folio.Ⅴ Exercises and summary本单元重点:离店退宿的流程本单元难点：前台财务管理教学方法：讲授Unit 6 Housekeeping教学目的和要求：要求学生了解客房部的常见服务及应对措施。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions客房部部结构客房迎宾服务客房清理服务的注意事项客房设施词汇Ⅲ Situational Dialogue(1) The bell man greets and shows the guest Room 3305. He first opens the door for the guest and carries guest‘s luggage. He draws back the curtains, turns on the TV and shows the mini bar. When he is going to make a cup of tea for the guest, the guest gives him ￥10 and the bell man leaves the room.(2) A guest asks a room attendant to make up the room right now because he will have some visitors. After cleaning, he asks the room attendant to fetch some fresh towels, a bottle of ice, some flowers and candles. Try to handle this situation.Text A:(1) List the factors which will influence staff scheduling.(2) How to make Visual Rota?(3) Talk something about the function of Visual Rota.Text B:(1) Differentiate overview among Chief Housekeeper, Asst. Chief Housekeeper and Floor Supervisor.(2) Differentiate requirements, salary and benefits among stations.Ⅴ Exercises and summary本单元重点:客房服务的处理流程本单元难点：客房服务与客人关系的处理教学方法：讲授Unit 7 Laundry Service教学目的和要求：要求学生能够使用英文完成对客人衣物洗涤服务的处理。