2017年12份最新APQC通用版流程分类框架PCF交流版

跨行业流程分类架构

版本号

Version 7.0.5

概述

跨行业流程分类架构®（Process Clas-

sification Framework - PCF）是跨职

能业务流程的分类法，可对组织内

部和组织之间的绩效进行客观的比

较。PCF由APQC及其成员公司所开

发，作为一种开放的标准，它能通

过流程管理和基准测试来促进流程

的改善，无论行业、规模或地理位

置。PCF将运营和管理流程分为13个

企业级类别，包括流程组、1000多个

流程以及相关的活动。PCF及其相关

衡量方法和定义可从/pcf

免费下载。

流程改进的框架

经验表明，可推动显著进步的基准测试的潜力正是在于进行创新的比较以及找寻行业范围内不易被发现的独到见解。为执行这一大有裨益的基准测试，APQC 流程分类架构（PCF）®作为一种高层次、行业中立的企业流程模型，使得企业组织可以从跨行业的角度去审视其业务流程。跨行业架构已被全球数以千计的企业组织创造性地运用了超过20多年。PCF为APQC的开放标准基准测试®（Open Standards Benchmarking - OSB）的数据库和全球行业领导咨询委员会的工作奠定了基础。随着OSB数据库进一步开发其定义、过程和衡量方法，PCF的每个版本都将继续得到加强。PCF及其相关的衡量方法和基准调查可从开放标准基准测试（OSB）的网站/osb下载。

历史

跨行业流程分类架构®最初被设想为一种业务流程的分类法，以及一种可以使APQC成员组织们进行基准测试的通用语言。APQC和80多家有兴趣推动在美

国和全球使用基准测试的企业组织参与到了初步设计中来。自从1992年成立以来，PCF已经实现了其大部分内容的更新。这些更新通过世界各地的企业开展业务的方式，来保持该架构的最前沿状态。2014年，APQC致力于改善跨行业PCF，并更新了一些特定行业的流程分类架构。

OVERVIEW

Cross Industry Process Classification Framework®

(PCF) is a taxonomy of crossfunctional business

processes intended to allow the objective

comparison of organizational performance within

and among organizations. The PCF was developed

by APQC and its member companies as an open

standard to facilitate improvement through process

management and benchmarking, regardless of

industry, size, or location. The PCF organizes

operating and management processes into 13

enterprise-level categories, including process groups

and more than 1,000 processes and associated

activities. The PCF, its associated measures, and

definitions are available for download at no charge

at /pcf.

THE FRAMEWORK FOR PROCESS

IMPROVEMENT

Experience shows that the potential of

benchmarking to drive dramatic improvement lies squarely in making out-of-the-box compari-sons and searching for insights not typically found within intra-industry paradigms. To enable this beneficial benchmarking, the APQC Process Classification Framework® (PCF) serves as a high-level, industry-neutral enterprise process model that allows organizations to see their business processes from a cross-industry viewpoint. The cross-industry framework has expe-rienced more than 20 years of creative use by thousands of organizations worldwide. The PCF provides the foundation for APQC’s Open Standards Benchmarking® (OSB) database and the work of its advisory council of global industry leaders. Each version of the PCF will continue to be enhanced as the OSB database further develops definitions, processes, and measures. The PCF and associated measures and benchmarking surveys are available for download from the Open Standards Benchmarking web site at /osb.

HISTORY

The cross-industry Process Classification Framework® was originally envisioned as a taxonomy of business processes and a common language through which APQC member orga-nizations could benchmark their processes. The initial design involved APQC and more than

80 organizations with a strong interest in advancing the use of benchmarking in the United States and worldwide. Since its inception in 1992, the PCF has seen updates to most of its content. These updates keep the framework current with the ways that organizations do busi-ness around the world. In 2014, APQC worked to enhance the cross-industry PCF and updated a number of industry-specific process classification frameworks.

The PCF is written in United States English language format.

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2017.11.25

汽车行业流程分类框架PC

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Version 7.0.5-en-XI • October 2016 1