《民航服务英语》最新版教学课件Unit 5 Security check
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《民航服务英语》课件

中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ?
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 :华北,2 :西北,3 :华南,4 :西南,5 :华东, 6 :东北,8 :厦门,9 :新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如:CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ?
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 :华北,2 :西北,3 :华南,4 :西南,5 :华东, 6 :东北,8 :厦门,9 :新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如:CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport

添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即,立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉;辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便;麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语5

I can: ◇ talk about waiting and boarding. ◇ direct the seat for the passenger.
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗?) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗?) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
中职英语《航空服务英语口语教程》 Security Check 2 课件(24张PPT含音频)

Vocabulary
Useful Expressions
Speaking Tasks
Speaking Tasks
Speaking Tasks
Answers: 1. A 2. C 3. D 4. E 5. B
Speaking Tasks
Extended Reading
Extended Reading
UNIT 8
Security Check 2
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogues Speaking Tasks Extended Reading
Lead-in
Lead-in
Model Dialogues
Dialogue 1
(S1 = Security officer 1; S2 = Security officer 2; P = Passenger) S1: Good morning, madam. Please remove your coat, belt and shoes, and put them in the tray. P: OK, sure. S1: Do you have any liquids in your bag? P: Yes, I have a bottle of water and some skincare products like hand lotion, suntan lotion and cleanser. S1: You’ll need to take them out of your bag. You can either drink the water right now or throw it away. P: I’ll just throw it away. S1: The skincare products are fine since each container holds 100 ml or less, but you need to put them into a clear plastic bag. P: Oh, I happen to have one.
29民航客舱服务英语unit 5PPT课件

15
谢谢大家
荣幸这一路,与你同行
It'S An Honor To Walk With You All The Way
讲师:XXXXXX XX年XX月XX日
16
❖ Can you guess what the cabin attendants say to the
❖ Passengers?
3
实操口语练习一
❖ A:欢迎登机! ❖ B:谢谢,请 Nhomakorabea我的座位在哪? ❖ A:请给我您的登机卡。请沿着走道直走,你
的位置是右边中间位置。 ❖ B:谢谢!
B:劳驾,我的包放在哪?你能帮我一下吗? A:好的,我帮您放到行李架上吧!
民航客舱服务实用英 语
1
Main idea:
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
2
question:
❖ What are the cabin attendants doing in the picture?
4
❖ B:好的,请问厕所在哪? ❖ A:沿着走道直走,在左边。 ❖ B:好的,能给我一杯水好吗? ❖ A:好的,您还有其他的要求吗? ❖ B:没有了,谢谢你。 ❖ A:如果您有其他要求,请不要犹豫呼叫我。
5
口语练习一
A :劳驾,你能帮我放一下我的行李吗? ❖ B:好的,但恐怕你的行李太大,放不进去。
要我帮你办理托运吗? ❖ A:好的,你真是太好了。 ❖ B:不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag
谢谢大家
荣幸这一路,与你同行
It'S An Honor To Walk With You All The Way
讲师:XXXXXX XX年XX月XX日
16
❖ Can you guess what the cabin attendants say to the
❖ Passengers?
3
实操口语练习一
❖ A:欢迎登机! ❖ B:谢谢,请 Nhomakorabea我的座位在哪? ❖ A:请给我您的登机卡。请沿着走道直走,你
的位置是右边中间位置。 ❖ B:谢谢!
B:劳驾,我的包放在哪?你能帮我一下吗? A:好的,我帮您放到行李架上吧!
民航客舱服务实用英 语
1
Main idea:
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
2
question:
❖ What are the cabin attendants doing in the picture?
4
❖ B:好的,请问厕所在哪? ❖ A:沿着走道直走,在左边。 ❖ B:好的,能给我一杯水好吗? ❖ A:好的,您还有其他的要求吗? ❖ B:没有了,谢谢你。 ❖ A:如果您有其他要求,请不要犹豫呼叫我。
5
口语练习一
A :劳驾,你能帮我放一下我的行李吗? ❖ B:好的,但恐怕你的行李太大,放不进去。
要我帮你办理托运吗? ❖ A:好的,你真是太好了。 ❖ B:不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag
民航客舱服务英语教程课件

➢boarding card =boarding pass
登机牌
e.g.: Excuse me. May I see your boarding pass/card?
打扰一下,我可以看一下您的登机牌吗?
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk (旅行)大衣箱
What do flight attendants need to do during the flight?
The main responsibility is the safety of passengers on that flight. Besides ensuring the safety of passengers flight attendants should provide a comfortable service.
Introduction to Cabin Services
Check cabin safety 1. Check the water extinguisher. 2. Check the service equipment. 3. Check all the emergency exit.
Procedures for the cabin service 1. Check all things in the cabin before boarding. 2. welcome to the passengers. 3. Take good care of the special passengers such as VIP,CIP, disabled person. 4. Drink and meal service 5. For the first and business class, we should offer name service. For economy class, we should turn
《 民航空乘英语》5

What is it? )
Common Symptoms right lower abdominal pain (右下腹痛
Байду номын сангаас
appendicitis
one of the most problems (外科疾病)
common
surgical
nausea (恶心) vomiting (呕吐) decreased appetite (食欲下降)
三角绷带 安全别针 PBT 弹性绷带 剪刀 医用眼垫 止血带 无纺布医疗纸带 酒精消毒棉 创可贴 医用棉签 镊子
7
Unit 5
TRANSITION PAGE 过渡页
Part
Part
Part
Part
1
Warm Up
2
Announcements
3
Dialogues in Cabin
4
Reading and Writing
Short Announcements
1
Listen to the announcements and fill in the blanks.
Ladies and gentlemen, attention please? Would you give me your __________, There is a lady going to give birth1. Should there be any medical personnel2 on board, please ________ contact any of our cabin attendants. Hope you can understand. Thank you!
《民航服务英语》课件

行李服务
准备和流程
行李服务是指在航空运输期间 为乘客提供的一系列服务,包 括托运行李、随身携带物品和 快递等。乘客需要根据要求合 理安排行李,避免超重和超长。
基本流程和程序
在登机前,乘客需要把行李交 给专业工作人员进行托运,随 身携带物品需要通过安全检查。 在航班结束后,工作人员会将 乘客的行李交还给乘客本人。
《民航服务英语》PPT课 件
本课程将带你了解民航服务的各个部分。你将会学习到不同服务的基本流程, 服务对象和服务内容。通过本课程,你将更好地了解民航服务领域和未来的 发展。
民航服务介绍
定义和概述
分类和特点
重要性和发展前景
民航服务是指在航空运输过程中 提供的各种服务,包括机场服务、 航班服务、客舱服务、行李服务 和安全服务等。
客舱服务
准备和流程
客舱服务是指在航班期间为乘客提供的一系列服 务,包括座位指导、餐饮服务、安全示范等。
基本流程和程序
在航班期间,机上服务人员需要提供各种服务, 包括座位指导、餐饮服务、安全示范等。服务要 求高效快捷,服务人员需要具备丰富的经验和专 业技能。
服务对象和服务内容
客舱服务的服务对象是乘客。服务内容包括清洁 服务、座位指导服务、日常用品及饮料等服务。
3
服务对象和服务内容
安全服务的服务对象包括乘客和机组人员。服务内容包括提醒乘客遵守安全规定、 检查飞机设备和引导紧急状况应急措施等。
结束语
1 总结课程内容
通过本课程,我们对民航服务的不同部分和 服务内容有了更加深入的了解,了解了不同 服务的基本流程和程序,为我们更好地享受 航空运输提供了基础。
2 展望民航服务的未来
随着科技的不断发展,民航服务的未来将会 更加智能化和个性化。更加高效快捷的服务 将会得到更多的应用,让人们旅行更加方便 和舒适。
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Announcements
女士们、先生们:你们好 现在客舱乘务员向您介绍_____ 飞机应急出口位置。 Ladies and gentlemen, our flight attendants will now demonstrate the location of the emergency exits for this ____aircraft. 本架飞机共有___个应急出口,分别位于前部、 后部和中部(及上舱),请不要随意触动应急出口手柄。 There are emergency exits on this___________ aircraft. They are located in the front, the rear and the middle cabin. They are located in the front, the rear, the middle of the main cabin (and on the upper deck.) Please don’t touch the emergency operating handles unless specifically instructed by our crew members in emergency situations.
senior inspector 高级检验员
customs inspector 海关检查员
prevent
[prɪ'vent] vt. 预防,防止
e.g.You have to do something to prevent their
loss. 你必须做些什么来防止他们的损失。
words
hijacking ['hɑɪdʒækɪŋ] n. 劫持
turned up the r减把收音机声音开大点,你反对吗?
Words in Practice
mind用作动词时,意为“介意、“反对”,常用来表示委婉、客气的请求。含动词mind的常见 句式有: 1) Would /Do you mind doing?意为“你介意吗?”
e.g.Would you mind closing the door? 关上门好吗? 2)“ Would/Do you mind+称代词宾格或形容词性物主代词+ doing?”意为“某人做某事,你 介意吗?
explosives [ɪk'spləʊsɪv] n. 爆炸物
checkpoint ['tʃekpɒɪnt] n. 检查站
lithium
['lɪθɪəm]
n. 锂
lithium battery 锂电池
detector [dɪ'tektə]
n. 探测器;检测器
ห้องสมุดไป่ตู้
flame detector [仪] 火焰检测器 ;
4) Would you mind?后面接从句时,从句中的谓语动词常为过去式,用来表示委婉的语气。例
e如 W .g:o. uEladrlyieour rmepinodrtifs Iocflogsuendsthhoetswihna③v你e介n意ot我b把e窗en户c关o上n吗fir?mWeodu.ld you mind if I
e.g. “Do you mind my closing the windon? e.g. 3) 构成" Would/ you mind doing?。”的否定式时,通常在 doing的前面加not。 e.g. Would you mind not swimming here? e.g. Would you mind not being late again? e.g. Do you mind not disturbing me while I am resting? 4) Would you mind?后面接从句时,从句中的谓语动词常为过去式,用来表示委婉的语气。 Do you mind?后面接从句时,从句中的谓语动词常一般现在式。 e.g. Would you mind if I turned up the radio? e.g. Would you mind if I closed the windon ? e.g. Do you mind if I sit next to you ?
hazardous occupation 危险性职业
hazardous Article [交] 危险品
words
indication [ɪndɪ'keɪʃ(ə)n] n. 指示,指出 e.g.We get an indication of His Knowledge by looking at His creation . 我们通过观看他的创造物而得到他的知识的指示。 automatically [ɔːtə'mætɪklɪ] adv. 自动地 e.g. We need to do this process automatically . 我们需要做这个过程自动。 elastic [ɪ'læstɪk] adj. 有弹性的 e.g. The elastic property of the gel may changes with its age . 胶体的弹性性质可能随着它的寿命而变化的。
Words in Practice
buzz [bʌz] vt. 使嗡嗡叫 e.g. The intercom buzzed and he pressed down the switch.
2)“ Would/Do you mind+称代词宾格或开容词性物主代词+ doing?”意为“某人做某事,
你ea介rel意.ige吗.r“?[D'ɜo:lɪyəo(ur)m]inaddmj.y早cl些os时ing候t的he,w初ind期=的Do; yaoduvm. 早ind地i,f I 早clo些se时th候e 地winido栽把窗
Two
1.form a line and go through the gate 2.you are not allowed to pass through the gate 3.take off your shoes and put them on the tray 4.take out your lighter , phones, and computers 5.carry-on baggage on the belt
blade
[bleɪd]
n. 叶片;刀片
saw blade 锯片;锯条
razor
['reɪzə]
n. 剃刀
electric razor 电动剃刀;电动刮胡刀
razor blade 刮胡刀刀片;剃须刀片
hazardous ['hæzədəs]
adj. 有危险的
e.g.hazardous condition 危险情况
Currency detector 验钞机
error detector [仪] 误差检测器 ;
words
discard
[dɪ'skɑːd]
vt. 抛弃;放弃;
e.g.Will you promise not to discard me if I
tell you the truth?
e.g.We should discard old beliefs.
Task B Keys to Listening
1. put your carry-on baggage on this belt 2. lighter 3. computer 4. go through the detector door 5. items on the tray and go for your flight
indication [ɪndɪ'keɪʃ(ə)n] n. 指示,指出;
unlikely [ʌn'laɪklɪ]
adj. 不太可能的;
evacuation [ɪ,vækjʊ'eɪʃ(ə)n] n. 疏散;撤离
e.g. Car hijackings are running at a rate of
nearly 50 a day.
e.g. 发生什么事啊?你认为是有人劫持了火车么?
concealed [kən'siːld]
adj. 隐蔽的,隐匿的
concealed wire 暗线
concealed pipe 暗喉 ; 暗管
户关上,你介意吗?
e3.)g构. 成" Would you mind doing?。”的否定式时,通常在 doing的前面加not。 As me.egn. tWioonuelddyeouarmliienrd, tnhoet suwnimivmerinsgityhesrue?pplements this information with an ine.tge. rWvioeuwld. you mind not being late again?
words
metallic [mə'tælɪk]
adj. 金属的
banned
[bænd] adj. 被禁的
e.g. banned books 禁书 ; 禁毁书
banned drug 违禁药品 ; 禁药
banned novels 禁毁小说
inspector [ɪn'spektə] n. 检查员
e.g. Quality Inspector 质检员
Unit 5
Security Check
目录/ CONTENTS
01 Wo r d s 02 D i s c u s sdjii o n 03 Ke y s t o L i s t e n i n g 04 Wo r d s i n P r a c t i c e 05 A n n o u n c e m e n t