现代酒店英语实务教程 第9课：Other Housekeeping Service
酒店英语(精品课程)Unit9--L22
New words
trouserous
sweater
sock
blouse
New words
scarf
tie
jacket
shirt
Match the key expressions
• • • • • • • • • • laundry 通知 note 洗衣 deliver 收费 charge 丝 silk 递送，递送人 fill out 接，捡起 pick up 填写 a pair of 参加聚会 attend a party 一副 worry about 快洗服务
4: Find out some useful sentences
• 1) How long does it take for dry-cleaning? （干洗需要花多长 时间？） • 2). We have three –hour quick service. （我们提供3-4个小时 的快洗服务。） • 3). How much is the charge? （费用是多少？） • 4). We charge 50% more for the express service. （快洗我们 加收50%的费用。） • 5). We’ll come by in a few minutes and pick them up. （几分 钟后我们来取。）
3：Complete the useful sentences
• 1). I’d like to ____some laundry _____. • 我有些衣服想送洗。 • 2)．We’ll come by in a few minutes and _____ them ______. • 我们几分钟后会来取。 • 3). By the way, how long does it_____for dry-cleaning? • 顺便问一下，干洗需要花费多长时间？ • 4). We ______50% more for the _____ • service.我们多收取50%的快洗服务费。
酒店实用英语教程-unit14A_Personalized_Housekeeping_Service
▲ Assignments
1. Make new dialogue according to the situations in the prework training course.
2. Discussion Topics (1) Please list some examples to show the importance of hotel
presentation about their discussion.Facilit来自es introduction
▲ Situational Cases
• Case 1 Turn-down Service • Case 2 Attending to the Guest Returning from
• 2.Make up a dialogue based on the given situation with your partner and act it out.
• (Role-play in textbook)
3. Presentation: What role do you think the Housekeeping Department plays
sentence pattern about personalize housekeeping service skillfully
▲ Background information
• Hotel employees should appear organized and work as a team.
maid and the PA cleaner? (5) What should you do when you guide the guest to the room?
饭店服务英语
《饭店服务英语》教学大纲（旅游英语专业三年适用）一、课程的性质和目的（一）课程性质《饭店服务英语》是高等职业教育旅游服务类涉外旅游专业酒店管理方向的必修课程。
在涉外酒店管理专业中，本课是实用性较强的课程。
本课程介绍了在酒店业和餐饮业各种场景中的英语知识，并提供练习，帮助学生训练在涉外酒店工作中运用英语的各种技能。
（二）课程的总体教学目的和要求通过本课程的学习，使学生不仅能进一步提高英语基本能力，而且能系统地掌握有关酒店专业的基本知识和服务技能，体现较强的专业实用价值。
在学生已有的英语基础上，继续培养较强的旅游接待服务的听说和自我表达能力。
同时涵盖了英语运用于服务业的各项主要功能，如核实资料、给客人指路、介绍餐饮、提供建议、向客人致歉、了解两种语言文化差异，等等。
同时，在教学中注意加强实践环节，核对学生基本技能的训练和培养，学以致用，以符合高等职业教育应用型人才的培养目标。
二、课程内容本课程根据行业企业发展需要和完成职业岗位实际工作任务所需要的知识、能力和素质要求，以及学生可持续发展的需要选取教学内容。
本课程选用由肖璇主编，世界图书出版社出版的《现代酒店英语实务教程》以及由李秀斌主编，世界图书出版社出版的《现代餐饮英语实务教程》为基本教材。
参考教材为：《朗文现代酒店业英语》，外语教学与研究出版社出版。
课程以饭店的各个主要部分来划分，分为四大讲，它们分别是：饭店前厅部、饭店客房部、饭店餐饮部、饭店康乐健身部、以及饭店其它部门的服务，其中每大讲下面又包含了几个章节，如饭店的前厅部就包括了前厅预定服务、前台接待服务、前台问讯服务、大堂副理服务、前台结账服务以及前厅礼宾服务等几个章节。
三、理论教学内容总学时：64学时（一）CONCLUSIONPart I: A Brief introduction to HotelsPart II: Hotel ServicesChapter 1 Front DeskUnit 1 About Front DeskUnit 2 Room ReservationUnit 3 ReceptionUnit 4 ComplaintUnit 5 Check-OutChapter 2 HousekeepingUnit 1 About HousekeepingUnit 2 Showing the RoomUnit 3 Cleaning the RoomUnit 4 Laundry ServiceUnit 5 Room ServiceUnit 6 Other Housekeeping ServicesUnit 7 EmergencyChapter 3 Other ServiceUnit 1 TelephoneUnit 2 At the Recreation Center（二）Business CenterUnit 1 Secretarial ServicesUnit 2 Taking OrdersUnit 3 Convention ServiceUnit 4 Ticket Service（三）Restaurant ServicePart I Basic Knowledge of Food & Beverage IndustryChapter 1 Brief Introduction of Food & Beverage IndustryChapter 2 Basic Knowledge of Food & Beverage IndustryPart II KitchenPart III Food & Beverage ServiceChapter 1 ReservationChapter 2 Greeting & FarewellChapter 3 Taking OrdersChapter 4 Beverage ServiceChapter 5 Serving at the DinnerChapter 6 Banquet ServiceChapter 7 Bar ServiceChapter 8 Setting the BillChapter 9 Handling ComplaintsPart IV Special Restaurants三、实践教学内容课内实践教学设计课内实践活动主要由课内模拟情景对话组成，实践教学时数为24学时。
Housekeeping 客房服务(酒店常用英语)
Housekeeping 客房服务(酒店常用英语) Key Sentences（重点句子）99．Housekeeping．May I come in？我是客房的，可以进来吗？100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101．You can do it now if you like．如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty．很抱歉您的水壶空了。
104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？你能不能过3小时再来整理？107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112．Is there anything I can do for you？您还有什么事要我做吗？113．I'm always at your service．乐意效劳。
新职业英语1酒店英语--Unit 9
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Unit 9 Laundry Service
Warming-up
Task 2 Below are signs for laundry. Please match
Reading
Sarah’s Place
3. Pick-up and delivery service Clients on Shamian Island (staying at the White Swan or Victory Hotel)—please call us or stop by Sarah’s Place, and we will pick up your laundry and deliver it back to you promptly. For clients not on Shamian Island (staying at China Hotel, South America Grand Hotel, etc)—We offer the same quick and reliable service. However, we advise you to please collect a large quantity of laundry. It’s a good idea for several families to request our laundry service at the same time. That way we can come by and collect many bags of laundry—in one trip. This cuts down on travel costs back and forth. For smaller, individual family laundry service orders, please consider paying the traveling expenses.
robert现代酒店英语实务教程
Chapter 1 Front Desk 前台Unit 2 Room Reservations 客房预订经典对话R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I helpyou?您早，客房预订部，请问有什么可以帮助您？G：Yes,I’d like to book a room.我想预订一个房间。
R：Thank you, sir. For which date and how many guests will there be in your part y?谢谢您。
要订在什么时候？您一行有多少人？G：From April 16th to 20th .Just my wife and myself.4 月16 日到20 日。
只有我和我太太。
R：From April 16th to 20th …… .And which kind of room would you prefer, sir?4 月16 日到20 日。
请问您想预订哪种房间。
G:A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you forwaiting , sir. We have a twin room at US$180 per night, will th at be all right?请别挂断好吗？我来检查一下是否有空房间。
（过来一会儿）让您久等了，先生。
我们有空余的双床间，现在价格是每晚180 美元，这样可以吗？G：Ok, I’ll take it.好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?谢谢您，先生。
现代酒店英语实务教程
2. I'm afrai we have no swathe available . Would you mind a twin instead?
我们恐怕没有多余的套间了， 你建议改定双床间吗？
3. I'm sorry but we are fully booked those days as it is the peak season.
我想要一间有大床的房间ຫໍສະໝຸດ 我想要一间有阳台的房间 4. Certainly, sir. We will book you into a room with the queen size bed/the king size bed.
好的先生，我们会为您登记一间有大号床的房间/ 特大号床的房间
恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。
5. We offer special range for your company, sir. For a single room there is 15% discount.
我们酒店为贵公司提供特价先生。单人房可以打8.5 折
你们酒店接受信用卡吗 你们酒店接受旅行支票吗
5)指定的房间没空缺或酒店客满
1. I’m afraid we have no twin room available but we can offer you a double room.
我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。
我们有价格在800到1000元港币的大床间， 您喜欢哪一种呢？
3. Does the price include breakfast?
这个价钱包括早餐吗？
酒店客房英语培训课件
M：Mary 玛丽
G：Guest 旅客
M: （Knocking the door）Housekeeping.May I come in? 我是客房服务员，可以进来吗？ G:Come in, please. 请进！ M:Good evening, ma'am. May I do your room now? 晚上好，女士，我现在可以清理您的房间吗？ G:Sure.(Finish cleaning the room) 当然啦。 M:I' m done. Anything else,ma'am? 我做完了，还有什么事吗，女士？ G:No, thanks. 没有了，谢谢！
LOGO
句型精选
1、招呼和带领客人
A.Welcome to Dongming International Hotel! 欢迎您来东明国际大酒店！ A.May I see your room card? 我能看看您的住房卡吗？ A.Your room number, please? 请问您的房间号码是多少？ A.Follow me, please. 请跟我来！ A.Please watch your step. 请您小心走好！ A.Please take the lift on your left. 请您搭乘左边的电梯。
背景常识须知
I'm sorry to hear that.很抱歉听到这样的事。
I'll ask the engineer to check it. 我叫工程人员来检查。 It takes time to repair.修理需要时间。 Can you change a room for me?可以给我换个房间吗？ Would Room 3102 be alright?3102房间好吗？ Could you change a room,sir?先生，您换个房间好吗？ We are really sorry for this.我们实在是非常抱歉。
lesson9酒店汉语ppt课件
10
Wǒ xūyào yíɡè shuānɡrén jiān 。 我需要 一个双 人 间 。
I would like a twin room please.
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11
Wǒ de fánɡ jiān bāo hán le zǎo cān mɑ ？ 我的房 间 包 含 了早 餐 吗？
Is breakfast included? Shìde ， bāohán le 。 是 的， 包含 了。 Yes，breakfast is included. Zǎo cān jǐ diǎn kāi shǐ ？ 早 餐 几点 开 始 ？
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other useful sentences
Zhùde zěnmeyànɡ ？ 住得 怎么样 ？ How was your stay？ Zhù déhěn bú cuò ， xièxiè。 住 得很 不错 ，谢 谢 。 It was very nice，thank you. Xīwànɡ nǐ xiàcìjìxù xuǎnzé wǒmen jiǔdiàn 。 希望 你 下次 继续 选择 我 们 酒店。 We hope to see you again soon.
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21
此课件下载可自行编辑修改，供参考！ 感谢您的支持，我们努力做得更好！
Certainly, all our rooms have a hair dryer in the bathroom.
精选课件ppt
20
Great! One last thing… Is it possible to get a receipt or invoice for my stay
here please? Absolutely, we will give you one when you check out. Thank you very much. You're welcome, we hope you enjoy your stay.
现代酒店英语实务教程 第7课：Laundry Service客房洗衣服务
现代酒店英语实务教程第7课：Laundry Service客房洗衣服务Unit 4 Laundry Service 客房洗衣服务经典对话M=Room Maid 客房服务员 G=Guest 顾客M：Housekeeping. May I collect your laundry?客房服务部。
我能够收您的送洗衣物了吗？G：Yes, it is the laundry bag.能够，在洗衣袋里。
M：Thank you ma’am. Is the laundry form in the bag?谢谢您，女士。
洗衣单放在衣袋里了吗？G：Yes, by the way, how long does it take for dry-cleaning?是的。
对了，干洗需要多长时间？M：It usually takes two days.干洗一般需要两天。
G：Oh, dear. We’re leaving tomorrow.天哪，我们明天就要走了。
M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.如果您急着要，我们有两小时的快速服务，不过要外加 50％的费用。
G：Well, if that’s the case.唉，也只好这样啦。
常用句型百宝箱1. 洗衣服务说明1) Can you send someone to Room 2587 to pick up my laundry?您能不能派人到 2587 房取我的送洗衣物呢？2) I’d like to know how long your laundry service usually takes.我想知道你们洗衣服务一般要多久时间。
3) For clothes received before 11：00 a.m., we’lldeliver them to your room by 9：00 p.m. the same day; and for those received before 3：00 p.m., you may get them back by noon the next day.您在早上11点之前送洗的衣物，我们会在晚上9点以前送回您房里；下午3点以前送洗的衣物，您会在第二天中午前收到。
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现代酒店英语实务教程第9课：OtherHousekeeping Service
Unit 6 Other Housekeeping Service其它客房服务
常用句型百宝箱
1.添加物品
1) I’m out of toilet paper.
我的厕纸用完了。
2) Can I have an extra pillow/teabag/bath towel/…?我能多要一个枕头/茶包/浴巾/吗？
3) Can you bring me a (an) hair-
dryer/transformer/cot/English newspaper/…?
能给我送个吹风机/变压器/婴儿床/英文报纸/吗？
4) Right away, sir / ma’am.
马上去办，先生/女士。
5) Certainly, sir / ma’am.
好的，先生/女士。
6) I’ll send it to your room at once.
我立刻就送到您的房间去。
7) I’m afraid another guest is using it. I’ll bring itto you as soon as it’s available.
恐怕另外一位客人正在使用。
我会尽快送到您的房间去，能够吗？2.客房设备需要维修
1) There’s a terrible smell in my bathroom.
我的卫生间理有一股特别难闻的气味。
2) My toilet is clogged/blocked up.
我的抽水马桶堵住了。
3) My toilet overflowed.
我的抽水马桶往外溢水。
4) My sink/ceiling is leaking.
我的浴盆/天花板漏水。
5) The air-conditioner/refrigerator/heating system/TV/…isn’t working.
我的空调/电冰箱/暖气/电视机/坏了。
6) One of my drawers is stuck. I can’t get it open.我的抽屉卡住了，打不开。
7) my curtains are stuck. I can’t o pen/close them.我的窗帘卡住了，拉不开/关不上。
8) I’m sorry to hear that.
很抱歉听到这样的事。
9) I’ll ask the maintenance Department to look into itat once.
我马上叫工程部派人来维修。
10) I’ll have someone to fix them for you right away.我马上派人给您修理。
11) It takes time to repair. I’m afraid you h ave tochange another room .
修理需要时间。
恐怕您得换个房间了。
12) We have arranged a room on the 15th Floor for you; abellman will help you with your baggage.
我们在15楼给您安排了另外一个房间。
勤杂服务员会帮您拿行李过去。
13) We do apologize for the inconvenience.
我们跟抱歉给您带来不便。
3.贵重物品保管服务
1) I’d like u se a safety deposit box.
我想使用保险箱。
2) Could you fill out the form , please?
请你填写这张表格，好吗？
3) Your box number is 605. Here is the key.
您的保险箱号数是605.这是您的钥匙。
4) Could you keep this key carefully, please? We have nospare.
请您小心保管钥匙好吗？我们没有备用钥匙
5) If you would like to withdraw the contents, pleasecome here in person. Only after confirming your signature,will we open the box.
如果您需要使用里面的物品，请亲自来取。
只有在确认您的签名之后，我们才会打开保险箱。
4. mini-bar的使用和添加
1) I’d like to have more Sprites and Cokes in my mini-bar.
我想多放些雪碧和可乐在我的mini-bar里。
2) Can I have some diet cokes?
我能要几瓶健怡可乐吗？
3) Do you have any orange soda/iced tea/lemonade/…available?
你们有橙汁汽水/冰茶/柠檬水/吗？
4) Can I have some more juice for the mini-bar?
能够在mini-bar里面多放一点果汁吗？
5) Which kind of juice would you prefer?
您喜欢那样果汁呢？
6) Which brand would you prefer?
您喜欢哪种牌子的呢？
7) I’ll get them for you right away.
我马上去帮您拿。
5.递送物品与帮客人邮寄物品
1) The department store has delivered a box for you.百货公司送来一箱东西给您。
2) Here is a letter/fax/parcel for you.
这是您的信件/传真/包裹。
3) Could you sign here, please?
请您在这儿签个名好吗？
4) Would you have these postcard sent? How mach will thatbe?
帮我寄这几张明信片好吗？要多少钱？
5)Sorry, I can’t say. We’ll let you know later. willthat be fine.
很抱歉，我现在不知道。
我们稍后告诉您，好吗？
6) Never mind ,just add them to my bill .
没关系，就加在我的帐上吧。
6.托儿服务
1) My husband and I want to go out this evening. Can youlook after the baby for us?
我和我丈夫今晚要出去，你能帮我照看一下我们的宝贝吗？2) I’m afraid I can’t do that; It’s against ourhotel’s regulations.
恐怕不行。
这是违反我们酒店规定的。
3) The attendants are not allowed to look after childrenwhile they’re on duty.
服务员是不允许在上班时间照看小孩的。
4) May I suggest you the baby-sitting service of ourdepartment?
我能够向您推荐我们部门的托儿服务吗？
5) There are some experienced babysitters in the Baby-sitting Center.
托儿中心有一些经验丰富的保姆。
6) The Baby-sitting service charge is 20 yuan per hour,with a minimum 4hours.
托儿服务每小时收费20元，最低从4小时开始计费。
7) The baby-sitting center is run by the HousekeepingDepartment. Please dial telephone number “6”, and they willtell you thee terms and send up a confirmation form.
托儿中心是由客房服务部管理的。
请拨电话6，他们会告诉您相关资料，并且派人送来确认单
的。
7.无法提供客人所要求的服务
1) I’m afraid we don’t sell drinks in Housekeeping.Shall I transfer your call to Room Service?
恐怕客房管理部不卖饮料。
我把您的电话转给客房送餐服务部好吗？
2) You may try the vending-machine in the elevator hallon the 10th Floor.
您能够试试10楼电梯间的自动售货机。
3) I’m afraid we don’t offer any shoe-cleaning service;but you may find the shoeshine paper in the nightstand.
恐怕我们不提供擦鞋服务。
不过，您能够在床头柜里找到擦鞋纸。