酒店英语 At the hotel
room service
When should we give tips for hotel service?
bellboy
valet service
Learn & practice
Task 1 Task 2 Task 3 Task 4
Front Desk
Room Service
Entertainment
Offer the name of reservation. Check the reservation. Fill in the registration form. Show the passport. Put forward your requirements.
How to check in if you have no reservation?
3
Activity
Which kind of hotel would you like to choose for lodging? Present your reasons.
hostel
B&B’s motel
Activity
1. Pair Work
Make a conversation based on the following situation and fill in the registration form:
Assignment
Work in pairs. Try to make up several dialogs according to the requirements below between the customers and hotel attendant.
Make a hotel reservation Check in Check out Ask for the morning call Order the lunch in the room Ask for the valet service Dealing some business in the business center Consulting about the entertainments in the hotel Do some repairing in the hotel room Complain the laundry service about color-fast dress and require the compensation for that
1
New words & notes
room service 客房送餐服务
1
New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1
New words & notes
laundry service 洗衣服务
1
New words & notes
Andy
a tourist. ◆ Ask for some entertainment in the hotel ◆ Ask some recreational equipments ◆ Ask if there is somebody supervising all the activities
Activity
Background Information
security card 社会安全卡
Background Information
family suite 家庭房
Background Information
twin room 标准间；双人间
Background Information
double room 大床间
Dialog reading(1)
What rooms do you exactly want? What time will you be arriving? How can we find the hotel after we arrive? How much do you charge for the rooms? What services come with that?
Model V
At The Hotel
Contents
Learning objective Background information Learn & practice
Model V. At The Hotel
Learning Objectives
Background information
receipt 收据；发票
1
New words & notes
sauna center 桑拿中心
elevator 电梯
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Student B Student B acts as a clerk in the hotel is going to solve the problem..
Assignment Government group Lecturer group Company group Tour group Students group Visitors Hotel attendant
Check-in at Cambodiana Hotel
Activity
Pair work
Make a conversation according to the given situation:
Student A acts as a hotel guest who wants to order breakfast. Student B acts as a room attendant. (Time, name, room number, dishes should be included.)
Do you have any vacancies now? Have you any vacant / spare room in the hotel?
Room service What is the content of the room service? ordering the meal morning call taking look at children valet turn-down service
We need one double room, and two single rooms for four of us. Around 4 p.m., the 21st of the month. A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge. $60 per night per room, plus 15% service charge. You'll have an air conditioner, a radio, a colour television, a telephone and a newspaper delivered to your room every day.
Pair work
Make a conversation according to the given situation:
Student A acts as a hotel guest is going to wear the clothes to attend a banquet the clothes are ruined because of dry clean in the hotel
New word and expression
Activity
Learning objective
Model V. At The Hotel
Background Information
hostel
motel
hotel
Add Your Text B&B’s; homestay
Model V. At The Hotel
check-in form 入住确认单
1
New words & notes
shuttle bus 专线大巴
1
New words & notes
breakfast voucher 早餐券
1
New words & notes
key card 钥匙卡
1
New words & notes
American Express 美国运通卡
Dealing With Special Situations
Model V. At The Hotel
1
New words & notes
front desk / reception 前台
1
New words & notes
hotel lobby 酒店大厅
1
New words & notes
Activity
Role-play
A
B
Li Mei
a clerk in a hotel. ◆introduce some entertainment in the hotel ◆ introduce some recreational equipments ◆ recommend somebody supervising all the activities
旅游情景英语Unit 3 At the Hotel
Basic Skill Task One Checking in for the Tour Group Situation: Gao Xing, an outbound tour leader, is checking in for the tour group at the hotel.
Receptionist:
Unit 3 At the Hotel
8.Also, the tourists should be reminded to pay for their extra ___.
9. Often a hotel will not release a final bill until all tourists have settled their individual ___.
from July 3rd to 6th.
Gao Xing:
Yes, exactly.
Receptionist:
Can I have your passports please, ma’am?
Gao Xing:
Certainly. Here are the name list and passports of my group.
Unit 3 At the Hotel
6. On the night before departure, the leader should tell the ___ and the group the time of departure.
7. The tourists should be briefed on the ___ time before departure.
旅游情境英语
Chapter Two Services at the Destination
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
住酒店情景英语
住酒店情景英语Hotel Stay Scenario EnglishArriving at the Hotel:Receptionist: Good evening, welcome to the Grand Plaza Hotel. How may I assist you?Guest: Good evening. I have a reservation under the name of Smith.Receptionist: One moment, please. Yes, we have your reservation. Would you like a non-smoking room with a view, as requested?Guest: Yes, that would be great. Thank you.Checking In:Receptionist: Here are your keys and a map of the hotel facilities. Your room is on the 5th floor, room 512. The elevators are just around the corner.Guest: Thank you. Do you have a luggage service?Receptionist: Yes, our bell service can assist you with your bags. There's a small fee for that service.Guest: That's fine. Could you please send our luggage up?Receptionist: Certainly. If you need any assistance, please don't hesitate to call the front desk.In the Room:Guest: (Upon entering the room) This is a beautiful room. However, I've just noticed there's no Wi-Fi signal.(Calling the front desk)Guest: Hello, I'm in room 512, and I'm having trouble connecting to the hotel's Wi-Fi.Receptionist: I apologize for the inconvenience. Can you please check if your Wi-Fi is turned on and try connecting again using the password provided in your room?Guest: I've tried that, but it's still not working.Receptionist: I'll send our IT support to your room to assist you.Dining:Guest: (Entering the hotel restaurant)Hostess: Good evening, do you have a reservation?Guest: No, I don't. Is there any available table for two?Hostess: Yes, we have a table by the window. Would you like to be seated there?Guest: That sounds nice. Yes, please.Hostess: Right this way.Requesting Additional Services:Guest: (Calling the front desk)Guest: Hello, I was wondering if housekeeping could come and freshen up the room later this afternoon.Receptionist: Of course, sir. What time would you prefer?Guest: Around 3 PM, if possible.Receptionist: Not a problem. We'll have someone come by then.Checking Out:Receptionist: Thank you for staying with us, Mr. Smith. Was your stay satisfactory?Guest: Yes, it was excellent. I appreciate the service.Receptionist: I'm glad to hear that. Is there anything else we can assist you with?Guest: No, I think I'm all set. I just need to settle the bill.Receptionist: Your room has been charged to your credit card on file. If you could just sign here to confirm the charges, you're all set to go.Guest: (Signing the bill) Thank you for everything.Receptionist: It was our pleasure. We hope to see you again soon. Have a safe journey home.This dialogue covers various scenarios that one might encounter during a hotel stay, from arrival and check-in to requesting services and checking out. It's designed to be a comprehensive guide to using English in a hotel setting.。
导游英语Chapter 3 English at the Hotel
• 前天，我们预订了四个三人间。 • And you’re scheduled to check out on October 2 • 你们计划十月二日离店。 • Would you like to fill in the registration forms for the
• Seeing the passport of the tourist, you need to get the information as to the name, nationality and the passport number.
• When filling in the exchange memo, ask the tourist to fill in his passport number, the total sum, room number or permanent address and sign his name.
Situation I
• R: the Receptionist G: the Guide T: the Tourist • R: Good morning! Welcome to our hotel! Can I help you? • G: Good morning! We are a tour group of 12 people. I’m the tour
• G: OK. Let’s go to Vocabulary
• check in
• receptionist
• reserve
• reservation
• schedule
酒店英语-At-the-hotelppt课件
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.
酒店前台情景对话英语作文
酒店前台情景对话英语作文Title: A Dialogue at the Hotel Front Desk。
---。
Setting: A bustling hotel lobby, with guests checking in and out, concierge staff assisting with luggage, and the front desk attendant managing reservations.Characters:Front Desk Attendant (FDA): A courteous and efficient staff member responsible for greeting guests and handling their check-in/check-out processes.Guest (G): A traveler arriving at the hotel reception to check-in.---。
Scene 1: Arrival at the Hotel。
The guest approaches the front desk with luggage in tow.G: Good afternoon.FDA: Good afternoon! Welcome to [Hotel Name]. How can I assist you today?G: I have a reservation under the name of Smith, for a double room.FDA: Let me check that for you. Yes, indeed, Mr. Smith. May I have your ID and a form of payment, please?The guest hands over their ID and credit card.FDA: Thank you. Could you also confirm your email address for our records?G: Sure, it's [guest's email address].FDA: Perfect. Your room is ready. Here are your keycards. You'll be staying in room 302, which is on the third floor. Our elevators are just over there to your right. Is there anything else I can assist you with?G: No, thank you. That will be all.FDA: Enjoy your stay with us, Mr. Smith. If you need anything at all, don't hesitate to let us know.---。
评论酒店的英文作文带翻译
评论酒店的英文作文带翻译1. The hotel room was spacious and clean, with a comfortable bed and a nice view of the city.2. The staff at the hotel were friendly and helpful, always ready to assist with any requests or questions.3. The breakfast buffet at the hotel was delicious, with a variety of options to choose from.4. The hotel's location was convenient, close to public transportation and within walking distance of many attractions.5. The hotel amenities, such as the pool and gym, were well-maintained and a great addition to the overall experience.6. The room service at the hotel was prompt and the food was tasty, making it easy to enjoy a meal in thecomfort of your room.7. The hotel's decor was modern and stylish, creating a welcoming and relaxing atmosphere for guests.8. Overall, my stay at the hotel was enjoyable and I would definitely recommend it to others looking for a comfortable and convenient place to stay. 。
宾馆住宿流程英语
宾馆住宿流程英语Hotel Accommodation ProcessChecking into a Hotel:1. Arrival at the Hotel: Upon arriving at the hotel, the guest will approach the front desk or reception area. The guest should have their identification, such as a driver's license or passport, and any necessary booking information, such as a reservation confirmation number.2. Checking In: The guest will provide the front deskstaff with their personal information, such as their name, contact details, and the length of their stay. The staffwill then proceed to check the guest in and assign them a room.3. Room Key: The front desk staff will provide the guest with their room key, which may be a physical key, a key card, or a digital key on a mobile device.4. Room Assignment: The guest will be informed of their room number and the location of their room within the hotel.5. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their room.6. Payment: The guest will be required to provide a method of payment, such as a credit card, to cover the cost of their stay and any additional charges they may incur during their stay.Staying at the Hotel:1. Room Amenities: The guest will have access to the various amenities provided in their room, such as a bed, a bathroom, a television, and any other facilities or services offered by the hotel.2. Hotel Facilities: The guest may also have access to the hotel's common areas and facilities, such as a lobby, a restaurant, a gym, a swimming pool, or a business center, depending on the hotel's offerings.3. Housekeeping: During the guest's stay, the hotel's housekeeping staff will periodically clean and tidy the guest's room, providing fresh towels, making the bed, and replenishing any consumable items, such as soap or shampoo.4. Additional Services: The guest may request additional services from the hotel, such as laundry or dry cleaning, room service, or transportation arrangements.Checking out of the Hotel:1. Checkout Time: The guest will be aware of the hotel's checkout time, typically around 11:00 AM or 12:00 PM, and should plan to vacate their room by that time.2. Checkout Process: The guest will return to the front desk or reception area to check out of the hotel. They may be required to settle any outstanding charges, such as for room service or additional services used during their stay.3. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their mode of transportation.4. Feedback: The guest may be asked to provide feedback on their stay, either through a survey or by speaking with a staff member, to help the hotel improve its services.酒店住宿流程入住酒店:1. 到达酒店: 当客人到达酒店时,他们会走向前台或接待区。
酒店常用英语口语对话大全
酒店常用英语口语对话大全Check-in at the Hotel Customer: Good evening. I have a reservation under the name of John Smith. Receptionist: Good evening, Mr. Smith. Could you please provide me with your ID and the credit card you used to make the reservation? Customer: Sure, here you go. Receptionist: Thank you. Everything seems to be in order. How many nights will you be staying with us? Customer: I’ll be staying for three nights. Receptionist: Great. Here is your room key. Enjoy your stay!Room Service Guest: Hi, I’d l ike to order room service. Room Service: Of course. What would you like to order? Guest: I’d like a club sandwich and a bottle of water, please. Room Service: Your order will be delivered to your room shortly. Is there anything else you need? Guest: No, th at’s all. Thank you.Checking Out Guest: Good morning. I’d like to check out, please. Front Desk: Good morning. Do you have any additional charges on your bill? Guest: No, everything looks good. Front Desk: Great. Would you like a printed copy of your bill? Guest: No, thanks. I’ll just pay with my credit card. Front Desk: Thank you for staying with us. Have a safe journey.Asking for Recommendations Guest: Hi, could you recommend a good restaurant nearby? Concierge: Certainly. There is a fantastic Italian restaurant just a few blocks from here that I highly recommend. Guest: That sounds great. Do I need to make a reservation? Concierge: It’s always a good idea to make a reservation, especially during peak times. I’ll be happy to help you with that.Complaining about an Issue Guest: Excuse me, there seems to be a problem with the air conditioning in my room. Manager: I apologize for the inconvenience. I will sendsomeone to take a look at it right away. Guest: Thank you. I appreciate your prompt attention to this matter.Expressing Gratitude Guest: I just wanted to say thank you for the excellent service during my stay. Staff: It was our pleasure to have you as our guest. We are glad you enjoyed your time here. Guest: I will definitely recommend your hotel to my friends and family.Farewell Guest: Goodbye. I had a wonderful stay at your hotel. Staff: Thank you for choosing our hotel. We hope to see you again in the future. Guest: I will definitely be back. Goodbye!这些是酒店常用的英语口语对话。
酒店入住流程对话英语
酒店入住流程对话英语英文回答：Check-In Process for a Hotel.Step 1: Arrival.Upon arriving at the hotel, proceed to the reception desk. If there is a queue, please wait patiently in line.Step 2: Present Identification.When it is your turn, greet the receptionist and present your valid photo ID (e.g., passport, driver's license, national ID).Step 3: Confirmation.Provide your booking reference number or last name to the receptionist. They will check your reservation andconfirm your details.Step 4: Registration.Fill out the registration card provided by the receptionist. It typically includes your name, address, contact information, and signature.Step 5: Payment.Present your payment method (e.g., credit card, cash) to settle the bill. If you have prepaid, confirm the payment details.Step 6: Room Key.Once the payment is processed, the receptionist will hand you your room key. It may be a physical key, a swipe card, or a keyless entry system.Step 7: Amenities Information.The receptionist will provide you with information about the hotel's amenities, such as Wi-Fi, breakfast, and parking.Step 8: Check-In Complete.Thank the receptionist and proceed to your room. Enjoy your stay!入住流程。