实用商务英语讲座
商务英语：实用商务英语口语对话
商务英语：实用商务英语口语对话-CAL-FENGHAI.-(YICAI)-Company One1很多在大公司上班的白领，特别是外企白领们，在工作中会经常用到商务英语口语对话，但是一开口却又不知道怎么表达更地道，显得不怎么流利。
很多时候，会由于自己的英语水平有限让领导和同事认为是自己的工作能力有限。
所以，英语对话作为沟通的主要形式，在工作中起着至关重要的作用。
老师们针对工作中高频率的对话场景，给大家提供了一些最常用的英语对话，都是工作中经常使用的，如果大家能记住其中的重点表达法和语句，工作中再碰到类此场景就能脱口而出英语语句了。
一、上班第一天的英语对话A: Hello. Welcome to C&C Company你好。
欢迎你到C&C公司来。
B: Hello. Good morning. I’m George Chen.你好，早上好。
我是乔治·陈。
A: Nice to meet you George. I’m glad you’ll be working for us. We’re like a big family here. We all work together as a team.乔治,很高兴见到你,我很高兴你能到我们这里来工作,我们这就像是一个大家庭,所有的人工作在一起,就像一个团队B: That’s great. I’m eager to start.太好了。
我都等不及要开始工作了A: Well, let me tell you about some of our policies and practices here.好的，那我就把这里的规章制度先跟你说一下。
B: All right. That will be a big help. I’m fresh out of college.好的。
那会对我帮助很大。
我刚从学校毕业。
A: We requite all our employees to arrive for work on time and we insist that they keep their lunch hours to a reasonable length.我们要求员工准时到岗，而且午餐的时间不要过长B: I understand. That seems easy to follow.我明白,这很容易做到。
国际商务英语口语实训ppt课件
Test 1
Part Two Mini-presentation
Direction: In this part of the test, you are asked to make a short presentation on the topic for about a minute. You will have a minute to prepare this. Topic: What is important when preparing for an interview? ● Studying the job advertisement ● Finding out about the company ● Preparing yourself psychologically
(2) I suppose so. To see the candidate in person will to some extent help the interviewer to know the candidate's personality.
(3) Yes, indeed. If you learn the name and title of the person you'll be meeting with, you can be sure about the waest 1
Part Three: Collaborative task and discussion
Follow-up questions (1) Yes. Don't be afraid to disagree with your interviewer in an agreeable way. If you don't disagree at times, you become, in effect, a "yes" man or woman. (2) No. The interviewer might infer that you are only interested in your own needs and not those of their company. Wait until the interviewer raises the subject.
商务英语主题知识讲座公开课一等奖优质课大赛微课获奖课件
• DON BRADLEY: Good morning, Jenny. 堂．布拉德利: 早上好， 詹妮。
• JENNY ROSS: Good MORNING, Don. 詹妮．罗斯: 早上好， 堂。 EDWARD GREEN: Good morning. My name' s Edward Green. I'm here to see Don Bradley. 爱德华．格林: 早上好。我是爱德华．格林。我要见堂．布拉德 利。
第4页
• GERALDINE: Ah yes. One moment, please. 杰拉尔丁：啊，好。请稍等。
• GERALDINE: Hello. Jenny, Edward Green is in reception. Please, sit down. 杰拉尔丁：喂。詹妮， 爱德华．格林在会客室要见你。请坐。 EDWARD GREEN: Thank you. 爱德华．格林：谢谢。
第3页
• CLIVE HARRIS: Thank you very much. 克莱夫·哈里斯: 非常感谢。 JENNY ROSS: Good morning, Kate. 詹妮．罗斯: 早上好， 凯特。
• KATE MCKENNA: Good morning,(moring) Jenny. How are you? 凯特．麦凯纳: 早上好， 詹妮。你身体如何?
第13页九、DialoFra bibliotekue 四（复习）
• JENNY ROSS: Kate, this is Edward Green.He's our new Marketing Executive.
商务英语演讲全方位透析
Ｔｅｓｔ Ｂｉｂｌｅ考试手册商务英语演讲全方位透析进入ＷＴＯ时代，公司国际化的脚步越来越快，商务英语不仅已经成为国际商务沟通的工具，同时也变成了驰骋商场必备的筹码，其重要性不言而喻。
作为国际型商务人员必备的技能之一——商务英语演讲（ＢｕｓｉｎｅｓｓＥｎｇｌｉｓｈ Ｐｒｅｓｅｎｔａｔｉｏｎｓ），不仅显示出演讲者的英语表达水平，更是体现出演讲者的综合素质。
然而，如何成功地进行商务英语演讲对许多外企白领而言仍是一大挑战。
本文将就商务英语演讲的类型、框架、功能句型、演讲者的身体语言、演讲的辅助设备及其他注意事项逐一介绍，希望借此能让大家拨云见日，了解商务英语演讲的真正面貌。
商务演讲类型 （Ｔｙｐｅｓ ｏｆ Ｐｒｅｓｅｎｔａｔｉｏｎｓ）场合所要从事的重要活动之一。
演讲的主要目的是为了给员工提供动力，说服员工为企业做出更大贡献，为企业的发展做出更大努力。
因此，演讲的语气应当充满活力、热情洋溢。
３、信息交流演讲：信息交流演讲是商务会议主要内容之一，譬如，公司各部门经理会在会议上向公司管理人员陈述他们部门的进展情况或所遇到的问题，以便在会议上进一步讨论。
４、培训演讲：在培训课上，培训人员给受训人员讲授各种商务技能或知识，如：时间管理、销售技巧、管理艺术以及如何应付工作场所中的压力等，是一种授课形式的演讲。
商务英语演讲按照演讲目的大致可分为说服型（Ｐｅｒｓｕａｓｉｖｅ）和提供信息型（Ｉｎｆｏｒｍａｔｉｖｅ）两种类型。
常见的说服型演讲有销售演讲（Ｓａｌｅｓ Ｐｒｅｓｅｎｔａｔｉｏｎｓ）和动员演讲（Ｍｏｔｉｖａｔｉｏｎ Ｐｒｅｓｅｎｔａｔｉｏｎｓ）；常见的提供信息演讲包括信息交流演讲（Ｂｒｉｅｆｉｎｇ Ｐｒｅｓｅｎｔａｔｉｏｎｓ）和培训演讲（ＴｒａｉｎｉｎｇＰｒｅｓｅｎｔａｔｉｏｎｓ）。
１、销售演讲：销售演讲应该是最常见演讲类型之一。
生活中人们不断地推销自己，说服对方，让对方接受自己的想法或其他东西；在商务场合中，推销员则要推销他们的产品和服务，并极力说服客户购买他们的产品和服务。
剑桥商务英语培训课程第一讲
Unit 1a Job description
Objectives: To enable Ss to talk about jobs To practice listening for specific information To review the present simple (She works in Finance Department)
Unit 1 introduce yourself
1. tell your name , job and company e.g. My name is … I am a … I report to …. I work for …. Our company manufactures… We have offices in…
Conversation 3 K: so what kind of products do you sell? T: anything that helps people make money. K: how do you mean? T: Financial services. I sell investment products. Conversation 4 T: tell me, does your consultancy work with big companies? B: no, we do the accounts for small and medium-sized companies. T: Ah, I see. Do you have clients in london? B: some but not many. Most of our clients are in Reading.
Introduction
商务英语演讲稿（精选20篇）
商务英语演讲稿（精选20篇）商务英语篇1Ladies and Gentlemen:It is my honor to declare open the Conference of International Trade Cooperation. On behalf of the Chinese Government and the people, and in my own name, I would express my warm congratulations to the Conference and my heartfelt welcome to all the guests and delegates.It is indeed a privilege and a pleasure for me to address this International Conference, convened with the substantial support from the Ministry of Foreign Trade and Economic Relations. I believe our cooperative efforts are sure to be productive and will contribute directly to further trade expansion to the benefit of our countries.I wish the conference a great success.Thank you for your attention.商务英语演讲稿篇2Good afternoon, Ladies and gentleman, Welcome to Shenzhen institute of technology. I'm a student from International commerce department. This is my teacher DAVID.I am here to share my experience with you. It's our great honor.Our department was established in 20xx. It has 3 majors: Secretarial science, Logistics, and Marketing. These majors are very welcome in market.International commerce department has more than 600 students in campus, There are about 30 teachers, most of them are master degree, and some of them has professor title.2 years ago, I come to this school, and chose marketing asmy major. I feel great here. Our teachers are always patient and dedicated. They share the commercial knowledge and experience in the class, and offer the opportunities to practice in enterprise.Yes, our department has set up relationship with many companies. Some of them are the world well-known enterprise. Such as Ikea, Ups, Konca, Maesk, Lenovo, Walmark, and so on.There are also many profession competitions in our department sponsored by the companies. I take part in the selling competition this years. I've got the final championship.Congratulations!Besides the competitions inside our school, we encourage students to join the national-wide competitions. Compete with the national-wide colleges and universities. 20xx, we won the championship of National secretary competition. 20xx, we won the second prize of National high school marketing competition, first prize of Guangdong province sand board competition. The logistics major is rank as top 10 logistics education brand.Well, it's amazing. I wish one day I would be the championship of the national competition.Sure, you can. There're many excellent students grow up in International commerce department. And they succeeded in their career.I know. One marketing graduation WTW, who was promoted as a manager in Centaline company., he is now in charge of the Luohu district real-estate selling. WJR, who was graduated from logistics major, has became a senior supervisor in a large logistics company 2 years later after his graduation.LQ, Secretarial science graduation, has been working in a computer enterprise as a secretary for 2years. Now she is running her owned IT company in Shenzhen.There are still many outstanding students start their career from our department. We're all witnesses. I'm hope I will became a successful marketing manager.Hold on to your dream and put more effort with your heart.I have many unforgettable experience in our department. We win the general champion of the school sports. Our dancing team win dancing competition of school. We have many wonderful parties. I think we are probably the best department in the school. I'm so proud of it.We are also proud of our student .Please keep in mind, the philosophy of our department: to be professional, to be passion, to be responsibility, to be successful.Yes, I have kept it in mind.Today I share my experience of my department. I grow up with confidence here. I beliefe I will be succeeded in the future. I want to tell everybody here, I love this department.Yes, international commerce department is the place where amazing happens, where success happens. Thank you.商务英语演讲稿篇3Ladies and Gentlemen,Our seminar had lasted four days. It has achieved tremendous success. More than 20 professors and scholars spoke at the conference. Many more aired their views freely at group discussions, which proceeded in a friendly and lively atmosphere. We all benefited greatly by attending this conference.Science and technology are a kind of wealth created in common by mankind. They must in turn serve the needs of all the people and work for the interest of world peace. Any nation or country must learn from the strong points of other nations ofcountries, from their advanced science and technology. Let's join hands and explore the boundless universe in quest of the never-ending truth of science.Ladies and Gentlemen, you have my best wishes for your still greater achievements in your career of science.Now, I declare the conference closed.Thank you商务英语演讲稿篇4since the quality of honesty applies to all behaviors, one cannot refuse to consider factual information, for example, in an unbiased manner and still claim that one's knowledge, belief or position is an attempt to be truthful. such a belief is clearly a product of one's desires and simply has nothing to do with the human ability to know. basing one's positions on what one wants — rather than unbiased evidence gathering — is dishonest even when good intentions can be cited — after all even hitler could cite good intentions and intended glory for a select group of people. clearly then, an unbiased approach to the truth is a requirement of honesty.because intentions are closely related to fairness and certainly affect the degree of honesty/dishonesty, there is a wide spread confusion about honesty--and a general belief that being dishonest means that one always correctly understands if their behavior is either honest or dishonest. self-perception of our morality is non-static and volatile. it's often at the moment we refuse to consider other perspectives that there is a clear indication we are not pursuing the truth, rather than simply and exclusively at the moment we can muster up evidence that we are right. socrates had much to say about truth, honesty and morality, and explained that if people really understood that theirbehavior was wrong —then they simply wouldn't do it —by definition. unfortunately, honesty in the western tradition has been marginalized to specific instances —perhaps because a thorough understanding of honesty collides with ideologies of all types. ideologies and idealism often exaggerate and suppress evidence in order to support their perspectives — at the expense of the truth. this process erodes the practice and understanding of honesty. to an ideologist the truth quite often becomes insignificant, what matters most are their ideals and what ever supports their desires to enjoy and spread those ideals.human beings are inherently biased about what they believe to be good due to individual tastes & backgrounds, but once one understands that a decidedly biased approach to what is true —is inherently dishonest, one can also understand how idealism and ideology have poorly served the quest for an honest, moral society. both honesty and morality require that we base our opinions about what is good — upon unbiased ideas of what is true — rather than vice versa (determining what is true based on what we feel is good) — the way all ideologies would have us believe.商务英语演讲稿篇5Knowledge collaboration and all-round educationLadies and gentlemen,We engineering students take it for granted that technology is changing incredibly fast. We are thinking nervously and seriously whether our colleges are failing to provide a foundation in the skills currently needed in industry. Take my major telecommunications for example. Scientists say that 21st century is a biomedical time, not an electrical time. But without the help of electronic data processing and transformation, biomedicaltechnology alone cannot go too far. Funny enough, the word biomedical itself is just a combination of two disciplines. So the interdisciplinary exploitation serves as the critical part for our electric and electronics world as well as any other fields to find new way of being.But the power of knowledge collaboration is certainly not restricted to science and engineering; it is in the full community of learning. Walking around campus I absorbed a reality that there is a seamless web between students from different professional backgrounds. The engineering students are discussing animatedly in a philosophy lecture, speaking passionately in the public speaking club, and looking for sparkling ideas from learning history and arts. How wonderful that is! That, ladies and gentleman, is just a significant step forward to be well-rounded because once we jump out of the circle we can see the bigger picture.My friends, I hope that you have already got what university is all about. Please let me end my speech with the Nobel Prize winner Li Zhengdao’s words: “The realization of the perfect combination of science and engineering, science and arts, technology and humanity，is the greatest symbol of a university’s success.” Thank you.知识的融合和人才的全面发展我们理工科的学生都知道科技在以一种难以置信的速度变化发展着。
商务英语-Unit-5-business-meeting知识讲解
Setting Starting Point Text Understanding the Text
Activity 1 Dealing with Language Focusing On Grammar Activity 2
Unit 5 Business Meeting
Unit 5 Business Meeting
Understanding the Text
Task 2 Complete the passage that summarizes the text.
To hold successful business meetings, a few things should be taken care of. Before a meeting, 1. being prepared can ensure the better results. And the organizer can show the participants the list of topics to be covered by 2. s_e_t_tin_g__a_n_a_g_e_nd_a_. During a meeting, usually two things may largely affect the meeting process. Firstly, the participants won’t feel the meeting is a waste of time if they have good 3. __tim__e_k_e_e_p_in_g___. Secondly, everyone should 4. _m__a_in_ta_i_n_fo_c_u_s__ by sticking to the point. After a meeting, the 5. __m_i_nu_t_e_s__should be circulated to all the participants for affirmation.
商务英语视听说-国家精品课程课件PPT
商务英语视听说
U1
Part I
Warm-up
Brainstorm What is your first consideration when you are looking for a job?
It can bring your ability and potential into full
3
4 5
Language Focus
Viewing and Speaking
Case Analysis
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
How to succeed in your job interview
Sample 1
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and checkout service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.
英语讲座心得体会范文
英语讲座心得体会范文英语讲座心得体会范文1近期，我参加了一场关于英语学习的专题讲座，主题为“提高英语口语能力”。
通过这次讲座，我深刻认识到了英语口语在个人发展和职业发展中的重要性，并学到了提高英语口语能力的方法和技巧。
下面我将结合个人经历，对此次讲座进行总结和反思。
第一段：介绍讲座内容和目的。
这次讲座内容丰富，涵盖了提高英语口语能力的方方面面，从基本的语音语调练习到日常口语表达技巧，再到听力训练和口语演讲技巧，让听众受益匪浅。
此次讲座的目的是帮助我们更好地掌握英语口语，提高我们与他人进行交流的能力，从而在实际生活和职场中更加自信地表达自己。
第二段：学习英语口语的重要性。
通过讲座，我了解到英语口语在今天的社会中越来越重要。
在全球化的背景下，英语已经成为全球交流的共同语言。
掌握一门流利的英语口语不仅能够提升个人竞争力，还能扩大自己的人脉资源。
在这个信息时代，英语口语能力不仅是进入国内外大企业的门槛，更是对于求职者的'基本要求。
同时，英语口语也是人际交往和文化交流的桥梁，能够增进与外国友人的交流和了解。
因此，提高英语口语能力对于我们每个人来说都是非常重要的。
第三段：学习英语口语的方法和技巧。
在讲座中，主讲老师给我们介绍了一些提高英语口语的方法和技巧。
首先，我们需要注重日常的口语练习，如多听多说多读多写，尤其是多进行口语对话练习。
第二，我们需要收集一些优秀的英语口语素材，如英语口语杂志、电影对白等，通过模仿和学习，提高自己的语言表达能力。
第三，我们可以参加英语角或者英语俱乐部，与他人进行交流和讨论，锻炼自己的口语能力。
最后，我们需要克服自己的内心障碍，敢于开口说英语，相信自己能够做到。
通过这些方法和技巧的实践，我们可以逐渐提高自己的英语口语能力。
第四段：讲座给我带来的启发和感悟。
通过这次讲座，我深刻认识到了英语口语对个人发展的重要性。
在过去，我对英语口语只是停留在课本上的学习，很少有机会进行实践和交流。
最新实用商务英语8000句（中英对照）珍藏版
最新实用商务英语8000句中英对照珍藏版在家中●从起床到出门早晨好Goodmorning.GoodmorningJohn.早晨好 约翰。
Goodmorningmom.早晨好 妈妈。
闹钟响了吗Didthealarmclockgooffgooff是闹钟“响”的意思。
DidthealarmclockbuzzDidthealarmclockring该起床了ItstimetogetupItstimetogetup该起床了Idontwannagetup.我真不想起。
ItstimetowakeupItstimetogetoutofbed.Itstimetogetready.快点儿起床Getupsoon.Getupsoon.快点儿起床Idontwantto.我真不想起。
你醒了吗Areyouawakegetup是动词 表示“起床”、“起”的动作。
awake是形容词 表示“醒了”、“没睡”的状态。
Areyouawake你醒了吗Iamnow.我刚醒。
商务英语系列讲座第1页你不舒服吗AreyoufeelingsickAreyoufeelingsick你不舒服吗NoImjusttired.没有 只是有点儿累。
睡得好吗DidyousleepwellDidyousleepwell睡得好吗YesIsleptverywell.嗯 睡得挺好。
Didyousleepwell睡得好吗NoIcouldntfallasleep.哪儿啊 几乎没睡着。
能帮我关掉闹钟吗Wouldyouturnoffthealarmclockturnoff的原意是“关” 多用于收音机、电视、照明等类的东西。
虽然现在有许多东西无需用按钮开关 但一般也用turnoff表示。
Pleaseturnoffthealarmclock.请把闹钟关了。
你终于起来了。
Youfinallygotup.Youfinallygotup.你终于起来了。
Imstillsleepy.我还困着呢今天是个好天ItsanicedayItsaniceday今天是个好天Itsureis.是不错啊。
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书信开始的起头部分
根据你的需要在简洁的寒暄后开门见山的表明写信目的：
寒暄时的自我介绍
第一次见面的时候把自己的信息告诉对方，这些信息最好 包括你的姓名、所在公司和职务。但是万一忘记了也不要 紧张，稍后总有机会能再次介绍你自己或询问对方的信息 开头的自我介绍一般格式是：
Good morning (afternoon), My name is XXX, nice to meet you. 早上（下午）好，我的名字是XXX，很高兴认识你。 My name is XXX, it’s my pleasure to meet you. 我的名字是XXX，能见到你很荣幸。
(XXXX)
场景二：基本的见面寒暄
无论是因为什么事情见面，开始的寒暄都 是有必要的 寒暄可以让彼此更加熟悉，也可以让谈话 的氛围变得轻松和更加非正式化 由一个亲切的寒暄开始可以让后面严肃的 谈判变得轻松些 注意：尽量在第一次见面时记住对方的名 字并且在随后的谈话中称呼对方
首次见面寒暄
Paul: Good morning, my name is Paul Whales form A Group, the sales manager. Nice to meet you. 保罗：早上好，我是A集团的保罗∙威尔士，销售部经理。幸会。 Andy: Nice to meet you too. Purchasing Assistant Andrew Sharp from B Ltd.. Please call me Andy. 安迪：幸会。我是来自B公司的销售助理安德鲁∙施阿普。请叫我安迪就好。 Paul: Cool. So Andy, how you get to the office? By taxi or by car? 保罗：好的。那么安迪你是怎么到我们公司的？做出租车还是开车？ Andy: By taxi. You know the traffic at Beijing is terrible and our office is at the CBD area… 安迪：做出租车。你知道北京的交通有多糟糕而我们的办公室又在CBD区… Paul: Gee, it’s amazing you can be here on-time. 保罗：天，那你能准时到还真不简单。 Andy: Well, I left my office 2 hours earlier to make sure I can get here on time. 安迪：这个，我提前两个小时就离开我的办公室以便保证能准时到达。 Paul: You are something! Ok, let’s start our meeting… 保罗：真有你的！好，现在开始我们的会议吧…
I’d like to confirm our order, order no. XXX… 我想和你确认我们的订单，订单号XXX； Regarding your request of changing goods, we decide that… 关于你提出的要更换货物的请求，我们决定…； Thank you so much for your quick response. We will arrange shipping by tomorrow afternoon 2pm. 感谢你快速的回复。我们决定明天下午2点钟安排装运。 I’m sorry but the thing you ordered last week has been sold out. 很抱歉你上周要订的东西已经卖光了。
在交谈中常用的礼貌性用语
Please 表示请对方帮忙，可用于各种句子开头或结尾 Thank you \ Thanks 表示感谢、赞同 Excuse me 表示打断或对干扰表示道歉（打喷嚏、咳嗽等） Pardon me 与Excuse me用法类似，多用于打哈欠或出虚恭 Bless you 对方打喷嚏后表示祝福 Would you mind…? 你是否介意…?多用于请对方帮忙
Hale Waihona Puke 注意：请尽量避免用“望尽快回复” 一类催促的结束语
书信结束的问候语
问候语有很多种，但是在商务上比较固定，一般 只用“Regards,”或者“Kind Regards,\ Best Regards,” 顺便介绍几种非正式的问候语，如果和比较熟悉 的客户也可以用：
Cheers， Best Wishes, Yours, Love,
写信 基本的见面寒暄 餐厅点餐 接听电话
结束语
第一部分 文化差异
我们经常发现很难与外国人交流，这不全 是因为我们在语言上有障碍,一个更主要的 原因在于文化的差异。对于“礼貌”这一概 念中西方的认识存在差异，而这让交往的 过程变得困难。
尝试用对方的角度看问题会让交流变得更 加顺畅
中外思维方式的不同
实用商务英语讲座
前言
越来越频繁的国际商务活 动促使商务人员不得不学 习如何与外国人沟通 交流除了语言本身还要注 意文化上的差异 据此本讲座将从文化和语 言两个方面对商务中可能 遇到的问题进行介绍
国际范围的商务 沟通
英语交流的需求
促进
了解文化
学习语言
目录
第一部分 文化差异 第二部分 商务英语情景会话
书面信件格式
对方的 名字或 者泛称
正文
对方公司 的全称、 地址和电 话等
结束问 候语
你的名字 及职位
公司全 称、地 址和联 系方式 等
信封的格式
收件人的姓名要放 在信封中间位置
寄件人信息要放在 信封右下角或信封 背面
电子邮件格式
可以采用 比较随便 的称呼
不用写对 方公司的 信息
书信的开头格式
书信的结尾部分
结尾部分一般是表示感谢或希望在未来继续联系等：
Thank you （for your assisting）. 谢谢（你提供的帮助） Please fell free to contact me at your convenience 在你认为方便的时候请随时联系我 Please do not hesitate to contact me 请不用急着回复我 Please get back to me as soon as possible (or at your convenience) 请（在你方便的时候，或者）尽快回复我
If you want to catch a mouse, you need to think like a mouse.
让对方感受到你的尊重
尽量记住对方的名字并直呼其名 如果对方有昵称，可以直接称呼昵称。比 如Andrew = Andy；Catharina = Cathy 经常说“谢谢”和“对不起” 提前预约是很重要的 贯彻“女士优先” 尽量避免吸烟、随地吐痰、打嗝、抠鼻子 等不雅行为
第二部分 商务英语情景会话
商务英语 ≠ 必须了解专业英语词汇 语言的作用在于交流，能表达自己想表达 的意思就足够了 在不同的场合所用的语言技巧是不同的。 下面针对几个常用的场景对英语在商务中 的应用进行介绍
场景一：写信
书信是沟通中最简单的方式同时也是最有 效的 好的书信可以清晰地表达你的想法，迅速 与对方交流信息 如果你觉得面对面的交流或者电话太难， 那么从写信开始是非常好的起点
外国人更崇尚直入主题
Dear Shirley, I HATE you. Here are my reasons…
亲爱的雪莉， 我恨你。恨你的原因如 下…
*具体内容可以参考麦肯锡的《金字塔写作》一书
我们要试着用对方的方式思考问题。。。
更加直接的表达我们想说的话题，尽量不 要过于“委婉” 在不想接受的情况下直接说“不” 在受到赞美的时候学会接受并表示感谢 试着在交谈的时候面带微笑、直视对方 直接说出结论然后表明原因
VS
中式的思维方式
西式的思维方式
中国人喜欢绕圈子，更多的考虑对方的感受
Dear Shirley, We’ve been friends for a long time…But about a month ago, you said something I didn’t like…Then, two weeks ago, you didn’t show up at my party…And then… 亲爱的雪莉， 我们已经是老朋友了…但是 一个月以前你说了些我不爱 听的话…然后两周前你没来 参加我的聚会…然后…
多次见面后的寒暄
Paul: Hi Andy. How are you? 保罗：嘿、安迪，你怎么样？ Andy: Hi Paul. So far so good. How’s your day? 安迪：嘿、保罗。还过得去吧。你今天过得如何呢？ Paul: Can’t be better, mate. Hey, how’s Judy? I haven’t saw her for a while. She not even sent any email to me, that’s mean. 保罗：好得不能再好了，伙计。唉，朱迪怎么样了？我很久都没见到她了。她甚 至连电邮都不发给我一封，真是薄情。 Andy: Oh, don’t you know that she’s on maternity leave from last month? I thought she would tell you that already… 安迪：哦，难道你没听说她从上个月开始在休产假了吗？我想说她应该已经告诉 你了才是… Paul: My my…you are right. I remember now. Yes, she’s on leave and she will be a new mother soon. How could I forget that! 保罗：天哪…你是对的。我现在想起来了。是的，她正在休假而且马上要做妈妈 了。我怎么把这个忘了！ Andy: You busy guy! Ok, let’s back to our business. You see… 安迪：你个大忙人！好了，让我们回到正题上。你看…