某国际知名咨询顾问公司内部精典资料---ACCENTURE管理咨询--PPT59
合集下载
著名咨询公司管理模式讲解图PPT课件
某汽车股份有限公司
高阶流程图—面向目标流程的设计
市场
概念
客户关系流程 5
发展
客户
形成
12
企业决 策管理 流程1
产品开 发流程2
销售流 程3
制造流程 4
著名咨询公司管理模式讲解图
高阶层流程（综合流程） 是企业重组流程的依据
企业运作的概貌 重组工作的基础 综合流程系统和其他系统一样，具有层次性，可
8
著名咨询公司管理模式讲解图
企业新管理模式设计
组织机构调整方案建议
ERP系统需要建立企 业新的组织架构，以 支持新业务流程的高 效运行
9
著名咨询公司管理模式讲解图
管理模式的设计主要遵循五个原则
面向流程的企业管理模式 以业务流程“同一性”实现管理职能整合 以职能“同一性”实现“整合集中化”管理 重新配置资源 监督与控制
程、工艺工作流程、质量管理流程形成技术中心 以企业投入产出流程为主形成供应链中心 以战略管理流程、信息中心工作流程、企业管理
流程形成的企业决策中心 财务会计流程和管理会计流程形成的财务中心
26
著名咨询公司管理模式讲解图
方案一
五大中心： 商务中心 技术中心 供应链中心 企业决策中心 财务中心
10
著名咨询公司管理模式讲解图
面向流程的企业管理模式
流程是指为了完成企业的某一目标或任务而进行 的一系列跨越时间和空间的逻辑相关活动的有序 的集合。
以流程为核心是BPR理论的精髓，它彻底打破 200多年来的分工理论框架的基础。
企业是一个系统，企业本身的运行是一个综合流 程系统
11
著名咨询公司管理模式讲解图
企业面向客户与提高生产率、企业效益
国际知名咨询公司全套内部培训教程大全(ppt 7个)2
Think some more Compose graphics first (represent visually)
Helps organize ideas
Obtain pre-formatted section template and style guide from Proposal Coordinator
国际知名咨询公司全套 内部培训教程大全(ppt 7
个)2ห้องสมุดไป่ตู้
2020年4月24日星期五
A Quotation for All Writers
“IF I HAD MORE TIME, I WOULD HAVE WRITTEN A
SHORTER LETTER.”
Winning Proposal Text
Understand what is required in your section(s) Pay close attention to the RFP “evaluation criteria”
Understand response format - verify if you are unsure
Ensures consistent headings, fonts, appearance Increases punctuality
10 Commandments for Superior Proposal Writing
1. Get your point across early
– establish theme right away; spark the evaluator’s interest
If you have compliance concerns, talk to the Proposal Manager BEFORE you start writing
Helps organize ideas
Obtain pre-formatted section template and style guide from Proposal Coordinator
国际知名咨询公司全套 内部培训教程大全(ppt 7
个)2ห้องสมุดไป่ตู้
2020年4月24日星期五
A Quotation for All Writers
“IF I HAD MORE TIME, I WOULD HAVE WRITTEN A
SHORTER LETTER.”
Winning Proposal Text
Understand what is required in your section(s) Pay close attention to the RFP “evaluation criteria”
Understand response format - verify if you are unsure
Ensures consistent headings, fonts, appearance Increases punctuality
10 Commandments for Superior Proposal Writing
1. Get your point across early
– establish theme right away; spark the evaluator’s interest
If you have compliance concerns, talk to the Proposal Manager BEFORE you start writing
某管理顾问公司咨询讲义英文(ppt 38页)
Storage Location 0001 Andersen Consulting 2000
Storage Location 0002
Storage Location 0003
15
Storage Location 0004
Defining Storage Locations within a Plant
Andersen Consulting 2000
17
Schedule
• Topic One: Organization Structures • Topic Two: Master Data - Material Master
Andersen Consulting 2000
18
SAP R/3 Master Data
Andersen Consulting 2000
12
Plant
CoCmompapnaynCyocdoed1e 1
Client
PlPanlat n1t 1 PPlalannt t22
CoCmopmapnayncyoCdoed2e 2 PlPanlatn3t 3 PPlanntt 44
Andersen Consulting 2000
l Material data is used throughout the R/3 System. Applications related to Procurement include:
n Purchasing n Inventory Management n Invoice Verification n MRP
Master Data contains the records that remain in the database over an extended period of time.
咨询顾问管理模型埃森哲ppt课件共13页文档共14页
vision, business goals, stakeholders, and activities to be accomplished.
Detailed Planning that
incorporates activities, schedules, milestones, risk management, and the appropriate monitoring and tracking tools to support success.
• Dependent on star performers characterized by star cultures
Individual Actors
©Accenture, 2019
Routine
Complexity of Work
Interpretation / Judgment
• KM Approach • Implementation Framework • Success Factors • Questions
Nonaka, I. And H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 2019.
Accenture KM Model
*A one size fits all approach to developing a knowledge management system will not work
Practices Management Development Organizational Learning
Roles Processes Content
• Community Member • Content Manager
Detailed Planning that
incorporates activities, schedules, milestones, risk management, and the appropriate monitoring and tracking tools to support success.
• Dependent on star performers characterized by star cultures
Individual Actors
©Accenture, 2019
Routine
Complexity of Work
Interpretation / Judgment
• KM Approach • Implementation Framework • Success Factors • Questions
Nonaka, I. And H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 2019.
Accenture KM Model
*A one size fits all approach to developing a knowledge management system will not work
Practices Management Development Organizational Learning
Roles Processes Content
• Community Member • Content Manager
咨询顾问管理模型埃森哲ppt课件
ship
Ongoing training and
support will be necessary to
both establish the critical mass
of users and to ensure the
continued understanding and effective use of the environment
Office Platform Database Platform
• KM Approach • Implementation Framework • Success Factors • Questions
Topics
Success Factors
Knowledge Strategy that identifies the
KM Considerations
Although many companies recognize the importance of a more effective use of their knowledge, most struggle with where to start.
• Which factors are critical for my business that can be addressed by Knowledge Management?
User’s understanding and commitment to use the
knowledge environment. A critical mass of users who are willing to share, contribute, and use what is available must be established for the potential of the environment to be realized.
国际知名咨询公司全套内部培训教程大全(ppt 7个)9
Graphics
Another great way to break up continuous text Much easier to read and review Depict processes, flows, activities better than text Can be tables, matrices, or full-scale foldouts Serve many purposes such as:
review of
its administrative systems, resulting in the
selection of the PeopleSoft Student Administration
System.
“Based பைடு நூலகம்n your RFP, we recognize that UMass desires
bullet with either a semi-colon or nothing Example of a consistent bullet list:
“The NASA system will provide the following benefits: Increased response time Improved customer service Immediate data access”
“KPMG is the global leader in every meaningful and quantifiable way.” (!)
Proposal Tense
Use “active” voice - the actor comes before the verb Avoid “passive” voice - no actor, vague, unresponsive
埃森哲管理咨询介绍(PPT 59页)
16
27.01.2020
DEFINITION OF CONSULTING
Definition of Consulting
• „To give expert advice or provide expert counsel.“ (IKS) • „Consulting provides value by diagnosing, strategizing, designing, constructing,
Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart)
2
27.01.2020
AGENDA
Introduction/Expectations Example consultant company Consulting: Nature, Trends,
Our Vision:
To become one of the world's leading companies, bringing innovations to improve the way the world works and lives.
4
27.01.2020
ACCENTURE: CORE VALUES
7
27.01.2020
ACCENTURE: DEVELOPMENT OF REVENUES
(U.S. Billions) $8,3
$6,647
$3,452 $2,876
$4,224
$5,302
1993 1994 1995 1996 1997 1998
8
27.01.2020
27.01.2020
DEFINITION OF CONSULTING
Definition of Consulting
• „To give expert advice or provide expert counsel.“ (IKS) • „Consulting provides value by diagnosing, strategizing, designing, constructing,
Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart)
2
27.01.2020
AGENDA
Introduction/Expectations Example consultant company Consulting: Nature, Trends,
Our Vision:
To become one of the world's leading companies, bringing innovations to improve the way the world works and lives.
4
27.01.2020
ACCENTURE: CORE VALUES
7
27.01.2020
ACCENTURE: DEVELOPMENT OF REVENUES
(U.S. Billions) $8,3
$6,647
$3,452 $2,876
$4,224
$5,302
1993 1994 1995 1996 1997 1998
8
27.01.2020
某著名咨询公司的内部人力资源培训教材PPT文档共178页
某著名咨询公司的内部人力资源培训
教材ห้องสมุดไป่ตู้
21、没有人陪你走一辈子，所以你要 适应孤 独，没 有人会 帮你一 辈子， 所以你 要奋斗 一生。 22、当眼泪流尽的时候，留下的应该 是坚强 。 23、要改变命运，首先改变自己。
24、勇气很有理由被当作人类德性之 首，因 为这种 德性保 证了所 有其余 的德性 。--温 斯顿． 丘吉尔 。 25、梯子的梯阶从来不是用来搁脚的 ，它只 是让人 们的脚 放上一 段时间 ，以便 让别一 只脚能 够再往 上登。
谢谢！
51、 天 下 之 事 常成 于困约 ，而败 于奢靡 。——陆 游 52、 生 命 不 等 于是呼 吸，生 命是活 动。——卢 梭
53、 伟 大 的 事 业，需 要决心 ，能力 ，组织 和责任 感。 ——易 卜 生 54、 唯 书 籍 不 朽。——乔 特
55、 为 中 华 之 崛起而 读书。 ——周 恩来
教材ห้องสมุดไป่ตู้
21、没有人陪你走一辈子，所以你要 适应孤 独，没 有人会 帮你一 辈子， 所以你 要奋斗 一生。 22、当眼泪流尽的时候，留下的应该 是坚强 。 23、要改变命运，首先改变自己。
24、勇气很有理由被当作人类德性之 首，因 为这种 德性保 证了所 有其余 的德性 。--温 斯顿． 丘吉尔 。 25、梯子的梯阶从来不是用来搁脚的 ，它只 是让人 们的脚 放上一 段时间 ，以便 让别一 只脚能 够再往 上登。
谢谢！
51、 天 下 之 事 常成 于困约 ，而败 于奢靡 。——陆 游 52、 生 命 不 等 于是呼 吸，生 命是活 动。——卢 梭
53、 伟 大 的 事 业，需 要决心 ，能力 ，组织 和责任 感。 ——易 卜 生 54、 唯 书 籍 不 朽。——乔 特
55、 为 中 华 之 崛起而 读书。 ——周 恩来
Accenture的管理顾问培训系列之一
8/14/2018
ACCENTURE GLOBALLY
Employees: Countries: Clients:
over 65,000 48
Revenue ‘99: 8,9 Billion USD • The vast majority of Fortune 30 most profitable global public companies
12 8/14/2018
ACCENTURE: SAMPLE CLIENT LIST
13
8/14/2018
AGENDA
Introduction/Expectations
Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks)
• Nearly 75% of Fortune 200 global companies
• 100 of the most significant “Industry Standard” Internet companies
7 8/14/2018
ACCENTURE: DEVELOPMENT OF REVENUES
•
• • • • • • • •
1909
1911 1911 1912 1914 1925 1934 1939 1947
Foundation of Arthur D. Little, Inc.
„The principles of scientific management“ by F. Taylor „Motion Study“ by F. Gilbreth „Consulting Firms“ by F. Gilbreth E. Booz sets up Business Research Services J.O. McKinsey starts his Consulting firm Urwick, Orr & Partners: Management ist lehr- und lernbar Peter Drucker „The end of economic man“ Foundation of the Travistock Institute
ACCENTURE GLOBALLY
Employees: Countries: Clients:
over 65,000 48
Revenue ‘99: 8,9 Billion USD • The vast majority of Fortune 30 most profitable global public companies
12 8/14/2018
ACCENTURE: SAMPLE CLIENT LIST
13
8/14/2018
AGENDA
Introduction/Expectations
Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks)
• Nearly 75% of Fortune 200 global companies
• 100 of the most significant “Industry Standard” Internet companies
7 8/14/2018
ACCENTURE: DEVELOPMENT OF REVENUES
•
• • • • • • • •
1909
1911 1911 1912 1914 1925 1934 1939 1947
Foundation of Arthur D. Little, Inc.
„The principles of scientific management“ by F. Taylor „Motion Study“ by F. Gilbreth „Consulting Firms“ by F. Gilbreth E. Booz sets up Business Research Services J.O. McKinsey starts his Consulting firm Urwick, Orr & Partners: Management ist lehr- und lernbar Peter Drucker „The end of economic man“ Foundation of the Travistock Institute
咨询案Accenture
Consulting - Not For Everyone
Hard Work/Long Hours Requires Flexibility Involves Travel Requires Personal Skills Clients Don’t Like or Trust You - At First
Technologies Change - Limited to Your Companies Products Your Degree Suited for this Variety My Experiences
– Different DBMS (Oracle, DB2, Sybase, Teradata, MSAccess, IMS)
Last Advice
No Perfect Job Exists Know What Is Important to You Think Long-Term
Own Consulting Firm – Many Consultants Form Own Small Firms After Gaining Experience
Why I Chose Consulting
Didn’t Want to Program Forever Looking for Advancement Opportunities Looked at Long-Term Money vs Short-Term Got Bored Easily Saw People Sitting at a Desk that Looked Too Comfortable
Technical Specialist
Description – Expert in Specific Technology/Product (ie. Web Development, Object Oriented)
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Consulting is whatever a consultant does." (Cambridge Computer Services)
17
6/2/2010
CONSULTING HISTORY (1/2)
Brief look into history
1532 1886 1895 1909 1911 1911 1912 1914 1925 1934 1939 1947 Macchiavelli's Il Principe" Foundation of the analytical testlab" by Arthur D. Little A piece rate system" by F. Taylor Foundation of Arthur D. Little, Inc. The principles of scientific management" by F. Taylor Motion Study" by F. Gilbreth Consulting Firms" by F. Gilbreth E. Booz sets up Business Research Services J.O. McKinsey starts his Consulting firm Urwick, Orr & Partners: Management ist lehr- und lernbar Peter Drucker The end of economic man" Foundation of the Travistock Institute
7 6/2/2010
ACCENTURE: DEVELOPMENT OF REVENUES
(U.S. Billions) $8,3 $6,647 $5,302 $4,224 $2,876 $3,452
1993
1994
1995
1996
1997
1998
8
6/2/2010
ACCENTURE: GLOBAL PERSONNEL GROWTH
Lecture – Management Consulting: An Introduction
Jürgen Zech 2001 April
Andersen Consulting 2000
1
6/2/2010
AGENDA
Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart)
Nature and Purpose of Consulting Definition of Consulting" Brief look into history Different types of consulting Consulting market overview Consultant: Profession description Consulting strategies Short overview over the consulting process Reasons for clients to hire external consultants Guidelines for the client - consultant relationship
5 6/2/2010
ACCENTURE: IMPORTANT MILESTONES
1989 Andersen Consulting becomes a separate business unit from Arthur Andersen $1.6 billion 21,400 employees 1991 Horizon 2000 Initiative to develop mission and strategic plan $2.3 billion 25,000 personnel 1993 Andersen Consulting issues its first annual report $2.9 billion 27,000 employees
65,134 32,711 38,027 44,801 53,426
1994
1995
1996
9
1997
1998
6/2/2010
ACCENTURE IN ASG
ASG – Austria, Switzerland, Germany
Hamburg Berlin Düsseldorf
EMEAI
Frankfurt
München
Americas Asia/ Pacific
Zürich
Wien
2,750 Employees 7 Offices Revenues: 1,24 Mrd. DM
10
6/2/2010
Global Competitive Overview
Strategy
Organization
Processes
12 6/2/2010
ACCENTURE: SAMPLE CLIENT LIST
13
6/2/2010
AGENDA
Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart)
4
6/2/2010
ACCENTURE: CORE VALUES
Quality Client Service – Understand and meet client expectations 100 percent of the time. One Global Firm – Act to enhance the collective values of the global partnership, while sustaining local culture. Integrity – Act with openness and honesty. Always. Stewardship – Think future oriented; act and invest to build a stronger firm for tomorrow. Best People – Are highly competent and make a commitment to excellence, teamwork, and the success of our clients. Respect for the Individual – Treat each person as we would like to be treated.
6/2/2010
ACCENTURE GLOBALLY
Employees: Countries:
over 65,000 48
Revenue '99: 8,9 Billion USD Clients: The vast majority of Fortune 30 most profitable global public companies Nearly 75% of Fortune 200 global companies 100 of the most significant "Industry Standard" Internet companies
3
6/2/2010
ACCENTURE: MISSION AND VISION
Our Mission:
Helping our create their future.
Our Vision:
To become one of the world's leading companies, bringing innovations to improve the way the world works and lives.
6
1997 Andersen Consulting creates a global network of communications-focused solution centers in an effort to set the standard for speed and quality of performance $6.6. Billion 53,000 employees 1998 $8.3 billion 65,000 employees 2000 Joe Forehand becomes Managing Partner and introduces the 100 Day Plan Andersen Consulting wins arbitration against Arthur Andersen 01.01.01 Accenture, formerly known as Andersen Consulting
14
6/2/2010
NATURE, TRENDS, CAREERS
Nature and purpose of consulting
Recent trends and current challenges
Staff and career paths in consulting
15
6/2/2010
NATURE AND PURPOSE OF CONSULTING