Housekeeping-Management

LODGING OPERATIONS
A. CLASSIC GREEK & ROMAN DAYS B. BIBLE REFERENCES
• Inns were large mansions • “Letter of Eviction” • Tabernas/Taverns
• Bethlehem is said to be the most famous inn (Luke 2:7) • Jacob & his brother, when travelling to Judea, went to an inn & fodder their mounts.
TYPES OF BEDS • • • • •
1. Single Bed 2. Double Bed 3. Queen Bed 4. King Bed 5. Roll-away bed
TYPES OF HOUSEKEEPING
Domestic Housekeeping Institutional Housekeeping
B. According to Price, Lay-out and facilities • • • • • • 1. Economy 2. Standard 3. de Luxe 4. Studio 5. Connecting Room 6. Suite
TYPES OF SUITES • • • • 1. Junior Suite 2. Penthouse Suite 3. Executive Suite 4. Hospitality Suite
LODGING INDUSTRY IN U.S.A
• The 1st American inns were similar to England’s of the 1700s. • They carried names such as “Kings, Queens and Red Lion” • Inns played an important role in the history • Inns became meeting places and assembly rooms
LODGING OPERATIONS
C. MIDDLE AGES D. 19TH CENTURY • Hosteler – 1473 inn • Railways were introduced • Inns at present contain a large holders number of rooms • Ostel – French word for • Hotel – from the French word, Hosteler, which means Hostel; a more or less “Owner” of the inns, commodious establishment with up to date appointment became “Inn servant” • Inn – England, a public • Spa – Europe, resorts located by mineral springs which were house that provides believed to have curative lodging for travelers and powers others; usually located along highways
LODGING ESTABLISHMENTS
• CASINOS – first class hotels that provide elaborate facilities for gambling which offers luxurious lodging and lavish entertainment at low cost to attract potential customers
• Refers to housekeeping maintenance in a house • Applies to housekeeping maintenance in commercial lodging establishment.
4 SECTION OF THE HK DEPARTMENT
• Room Section – Heart of the HK • Linen Section – records room status of the room • Public Area – in charge of the hotel’s general cleanliness • Laundry Section – good balance of laundry services for the entire hotel
LODGING INDUSTRY IN U.S.A
• 1960 & 1970 – Air travel was introduced thus the appearance of RESORT HOTELS • Present – alternative lodgings arise such as TREE TOPS (Africa, rooms in a huge tree) and BOATELS (accommodations on boats) • Elsworth M. Statler – father of commercial hotels; originator of the hotel-chain concept • Statler Hotels – Buffalo, Cleveland, New York; offered services such as light switches, private baths, full-length mirrors and free morning newspapers
• An intrinsic part of the hospitality trade and perhaps the most important of the segments into which this industry is divided
To Lodge – to furnish guest with rooms or quarters.
2. Time-Share Condominium • Apartments, villas or bungalows built near popular vacation spots (ski-resorts, beaches, Disney world) that are sold to individual owners who use them or rent them out to transient guest
• 2.Food and Beverage (F&B)- the department that perhaps most clearly demonstrate the old hotel keepers’ famous sayrtant product.”
LODGING INDUSTRY IN U.S.A
• 1775 – George Washington was a guest in the City Tavern, Philadelphia • 1794 - City Hotel, New York City • 1827 – National Hotel, Washington • 1829 – Tremont House, Boston, grandest in New York; largest & most elegant in the world at the time • 1841 – Planter’s House, St. Louis; largest hotel west of the mountains • 1859 – 5th Ave., New York, 1st passenger elevator • 1920 – boom in hotel industry • WW II – need for more hotels arise; hotel chain were added • 1950- motel’s popularity boom because of price, and convenience
LODGING ESTABLISHMENTS
1. Bed & Breakfast (B&B)
• A small, privately owned establishment located in suburban and rural areas • Converted private homes that cater to travelers seeking a homey, personal environment • A rate that combines a night’s accommodation with a breakfast the following day
LODGING ESTABLISHMENTS
3. Cruise Ships • A floating luxury hotel/hotel • One of the fastest growing segment of the hospitality industry 4. Institutional Lodging • Hospitals, retirement houses, universities and colleges
2 DIVISION OF THE HOTEL (REVENUE-GENERATING)
• 1. Rooms Division-area that provides hospitality and services to guest in a friendly and efficient manner.