2019精品九段秘书英语
秘书英语参考答案
秘书英语参考答案秘书英语参考答案在现代社会中，秘书是一个非常重要的职位。
秘书需要具备良好的英语能力，因为他们经常需要与外国客户或合作伙伴进行沟通。
在秘书英语考试中，有一些常见的题型和答题技巧，下面将为大家提供一些参考答案。
第一部分：听力听力是秘书英语考试的重要组成部分。
在听力部分中，主要包括听取对话和短文，然后回答相关问题。
以下是一些常见的听力题目及其参考答案。
1. What time is the meeting?答案：The meeting is at 10 a.m.2. Where is the conference room?答案：The conference room is on the third floor.3. Who will give the presentation?答案：Mr. Smith will give the presentation.4. What is the main topic of the discussion?答案：The main topic of the discussion is the new marketing strategy.5. How many people will attend the meeting?答案：There will be about 20 people attending the meeting.第二部分：阅读理解阅读理解是秘书英语考试中的另一个重要部分。
在阅读理解部分中，考生需要阅读一篇短文，然后回答相关问题。
以下是一些常见的阅读理解题目及其参考答案。
1. What is the purpose of the email?答案：The purpose of the email is to confirm the appointment.2. Who is the email from?答案：The email is from Mr. Johnson.3. When is the deadline for submitting the report?答案：The deadline for submitting the report is next Friday.4. What is the main point of the article?答案：The main point of the article is to discuss the benefits of team building activities.5. What is the author's opinion about the new policy?答案：The author is in favor of the new policy.第三部分：写作写作是秘书英语考试中的另一个重要部分。
九段秘书(PPT30页)
•
弄虚作假要不得，踏实肯干第一名。09:57:3209:57:3209:5711/18/2020 9:57:32 AM
•
安全象只弓，不拉它就松，要想保安 全，常 把弓弦 绷。20.11.1809:57:3209:57Nov-2018-Nov-20
•
重于泰山，轻于鸿毛。09:57:3209:57:3209:57Wednesday, November 18, 2020
11
事例（会议组织）
9、八段秘书
定责任——将会议上确定的各项任务，一对一的落实到相关责任人， 然后经当事人确认后，形成书面备忘录，交给总经理与当事人一 人一份，并定期跟踪各项任务的完成情况，并及时汇报总经理。
12
事例（会议组织）
10、九段秘书
做流程——把上述过程做成标准化的“会议”流程，让任何一个秘 书都可以按照这个流程把会议服务的结果做到九段，形成不依赖 于任何人的会议服务体系。
13
事例（会议组织）
11、手册要点
（1）、标准流程说明。 （2）、标准会议议程。 （3）、标准会议通知。 （4）、标准会议需知。 （5）、标准欢迎欢迎辞、节目单、桌号牌、责任状、会议纪要等。 （6）、标准会议预算清单。 （7）、标准实物检查清单。 （8）、标准追踪流程。 （9）、标准报帐样本。（所有资料齐全、注意事项、会议费用结算
•
严格把控质量关，让生产更加有保障 。2020年11月 上午9时 57分20.11.1809:57November 18, 2020
•
重规矩，严要求，少危险。2020年11月18日 星期三9时57分 32秒09:57:3218 November 2020
•
好的事情马上就会到来，一切都是最 好的安 排。上 午9时57分32秒 上午9时57分09:57:3220.11.18
秘书英语(高级)
2
• A: So, what would you suggest? • B：I would suggest places in Pudong new area, where there is（发展的潜力） potential of development and the rent is comparatively low. Traffic there isn’t too bad actually with the Metro line 2（定期运行） running at regular intervals. • A: That sounds good. The building there are new and the apartment there have（宜人的环 境） pleasant environment and（良好的设施） good facilities. And it is also closer to the Pudong Airport. But how can we
2
• All matters concerning（审批） examination and approval of foreign-invested projects. • A: That saves time and makes things much easier. What should I do if I want to start a joint venture here?
3
• find information about apartments for rent? • B: We can go to（房地产代理机构） real estate agents and ask for the information about the area we are interested in . There should be plenty of them. • B: Very good. Would you please see to it ?Please make sure you look at the rent that is less than USD1000 per month.
九段秘书培训课件
一旦企业决策制定，九段秘书需要负责执行这些决策，协调各个部门和团队之间 的合作，确保决策得到有效实施。
企业内部沟通的协调者
协调内部沟通
九段秘书需要协调企业内部各部门和员工之间的沟通，以确 保信息的畅通无阻和工作的协同高效。
建立沟通渠道
九段秘书需要建立多种沟通渠道，以方便员工之间和部门之 间的信息传递和交流，从而避免信息堵塞和误解。
清晰表达与简练
用简洁明了的语言表达自己的意思，避免冗长和 复杂的表述。
积极倾听与反馈
善于倾听对方的意见和建议，给予积极的反馈和 回应，推动沟通的顺利进行。
04
九段秘书在企业管理中的作用
企业决策的参与者和执行者
参与企业战略决策
九段秘书在企业管理中扮演重要角色，他们需要参与并协助制定企业战略，以确 保公司的长期发展和成功。
商务礼仪与职业形象
商务礼仪
掌握商务场合的礼仪规范，如着装、言谈举止、职业微笑等，展 现职业素养。
职业形象
保持整洁、大方的职业形象，注意个人卫生和仪态，树立良好的 个人形象。
商务场合应对
在商务场合中保持冷静、礼貌应对，学会与他人保持良好的沟通 和合作。
高效率的沟通技巧
明确目的与对象
明确沟通的目的和对象，了解对方的需求和心理 ，做到有的放矢。
九段秘书需要具备扎实的现代办公自动化技能，能熟 练地使用各种办公软件，包括Word、Excel、 PowerPoint等。此外，九段秘书还需要具备良好的英 文听、说、读、写、译能力，能够处理各种英文商务 函件和文件。同时，九段秘书还需要具备较强的沟通 协调能力、办事能力和服务意识，能够妥善处理客户 的来访接待和电话接待工作。
3
处理文件与资料
职业素养之九段秘书工作法精美PPT课件
整理会议纪要内容
提炼要点
将会议记录中的重要信息进行分类、归纳和提炼，形成清晰的纪 要框架。
明确责任
在纪要中明确各项任务的责任人、完成时间和跟进方式，确保工作 有效推进。
校对核实
对整理好的纪要内容进行校对，确保信息准确无误，避免产生歧义 。
及时传达会议纪要
及时性
在会议结束后尽快整理 并传达纪要，确保信息 及时传递，避免延误工 作进度。
落实。
记录检查结果
02
在检查过程中，详细记录每项工作的完成情况，包括存在的问
题和需要改进的地方。
及时反馈问题
03
在发现问题的第一时间，及时向相关人员反馈，确保问题得到
及时解决。
汇总检查结果
整理检查结果
将检查结果进行整理，分类汇总存在的问题和需要改进的地方。
分析问题原因
针对存在的问题，深入分析原因，找出问题的根源，为后续改进 提供依据。
核实相关数据和细节 ，避免传达错误信息 。
选择合适通知方式
根据通知的紧急程度和重要性 ，选择合适的通知方式，如电 话、短信、邮件等。
考虑接收者的习惯和偏好，选 择最容易被接收和关注的方式 。
确保通知方式可靠且及时，避 免因传达延误而造成损失。
确保通知及时传达
提前规划好通知时间，确保在合适的 时间点进行传达。
制定责任追究制度
建立健全的责任追究制度，对 于工作中出现的失误、延误等 问题，要依法依规进行责任追
究。
根据问题性质和严重程度， 制定相应的处罚措施，如警 告、记过、降职、开除等。
同时，也要建立奖励机制，对 于在工作中表现突出、做出重 要贡献的人员给予相应的表彰
和奖励。
加强责任意识和培训
九段秘书培训课件
团队协作与资源整合能力
建立高效团队
明确团队目标，选拔合适成员 ，建立互信、互助的团队氛围
。
有效沟通协作
运用沟通技巧和协作工具，促 进团队成员之间的信息交流与 合作。
资源整合与利用
识别并整合内外部资源，为团 队工作提供有力支持，提高工 作效率和质量。
激励与团队建设
关注团队成员成长和发展，通 过激励措施和团队建设活动，
学习如何礼貌、专业地接待来访 者，包括预约、登记、引导等流
程。
电话接听与转接
掌握电话礼仪和技巧，能够准确记 录并传达信息。
邮件处理
学习如何高效、准确地处理各类邮 件，包括收发、分类、回复等。
文件管理与档案整理
文件分类与保存
了解文件分类标准，学习 如何对各类文件进行合理 分类和保存。
档案整理与归档
掌握档案整理方法，学习 如何对档案进行编号、装 订、归档等操作。
提升团队凝聚力和战斗力。
CHAPTER 05
九段秘书进阶之路
持续学习，不断提升自身素质
1 2
学习专业知识
不断深入了解所在行业和业务领域，提升专业素 养。
拓宽知识面
广泛涉猎不同领域的知识，提升综合素质和视野 。
3
学习新技能
积极学习新的工作技能和工具，提高工作效率和 质量。
勇于担当，积极承担责任和压力
CHAPTER 04
高级秘书策略性思维训练
领导意图理解与执行策略制定
准确理解领导意图
通过细致观察和沟通技巧，精确把握领导的期望和需求。
制定执行策略
根据领导意图，制定具体、可行的执行计划，明确目标、步骤和 时间表。
灵活应对变化
在执行过程中，密切关注领导反馈和外部环境变化，及时调整策 略，确保任务顺利完成。
九段秘书工作法培训PPT课件
会议记录技巧与要点
参会人员名单和职务
重要决策和行动计划
会议议程和讨论内容
会议后续跟进与落实
01
跟进措施
02
整理会议记录，形成会议纪要
将会议纪要发送给参会人员，并征求反馈意见
03
会议后续跟进与落实
• 对1
落实方法
02
03
04
制定具体的行动计划和时间表
信息收集与分析
负责收集、整理、分析各类信息，为领导提供全 面、准确、及时的信息支持。
沟通协调
协助领导进行内外部沟通协调，促进公司各部门 之间的协作与配合。
参谋助手的职责与能力要求
职责：协助领导处理日常事务，提供工作 建议和支持，参与制定和执行工作计划。
具备良好的职业素养和团队协作精神，能 够承担工作压力和挑战。
激励措施设计
根据团队成员的需求和动机，设计合理的激励措施，如物质奖励、晋 升机会、荣誉表彰等，激发团队成员的积极性和创造力。
授权与信任
给予团队成员适当的权力和信任，让他们参与决策和管理，提高其责 任感和归属感。
及时反馈与辅导
领导者应及时给予团队成员反馈和辅导，帮助他们发现问题、改进不 足，提升个人和团队绩效。
九段秘书工作法培训 PPT课件
CONTENTS 目录
• 九段秘书概述 • 一段秘书：接待与礼仪 • 二段秘书：日程管理与时间规划 • 三段秘书：文件管理与信息整理 • 四段秘书：会议筹备与记录 • 五段秘书：商务旅行安排与协调
CONTENTS 目录
• 六段秘书：项目协助与推进 • 七段秘书：高级决策支持与参谋助手 • 八段秘书：团队建设与领导力培养 • 九段秘书：卓越成就与未来展望
解和认同。
秘书英语三级试卷正文及答案
职业资格全省统一鉴定 涉外秘书（国家职业资格三级）英语试卷 注 意 事 项 1、请按要求在试卷的标封处填写您的姓名、准考证号和所在地区。
2、请仔细阅读各种题目的回答要求，并在规定的位置填写您的答案。
3、请保持卷面整洁，不要在试卷上作任何与答题无关的标记，也不得在 标封区填写无关的内容。
A. Listening Test I. Listen to the dialogue and choose the best answer for the questions. (10 marks) 1. A secretary should have a agenda in place . （A ）before a meeting or a conference （B ）during the meeting （C ）after the meeting （D ）at any time 2. Whom should a secretary inform before a meeting? . （A ）All those authorized to participate （B ）Presents and participants （C ）The participants who have titles （D ）None 3. A secretary should take notes . （A ）after the meeting （B ）during a meeting （C ）when they are discussing before the meeting （D ）in all the cases mentioned 考 生 答 题 不准超过 此 线4. What a secretary should do after a conference?（A）do nothing but serve the boss well（B）leave the minutes unprocessed（C）keep records of the business transacted（D）all of them5. Which of the followings is not CORRECT? .（A）A secretary needs to take care of all different things through the whole process of a meeting.（B）A secretary should implement many of the decision reached at the meeting （C）All a secretary should do during a meeting is to listen attentively. （D）A secretary should type the minutes up after the meeting.II. Here your boss asks you to write a business letter. Listen carefully and then fill in the blanks with phrases or sentences. (10 marks) Please write a letter to Keith Brown，the Purchasing Manager of ANA Enterprises. Their address is, 100 George Street, Sydney, NSW, Australia, 1._____________. Tell them that we have agreed to a 4% reduction 2. ____________ that we originally quoted them for the supply of. 3._________________________________. The same 4_________________ still apply. And the reference number on their letter is 03/5879. The letter is dated 1st February this year. Have our reply ready for me to sign 5. _______________, please.B. Written TestI. Vocabulary: Find the answer that best matches the underlined word or phrase. ( 1 mark each question, 20 marks altogether)1.He disposed of the old materials.（A）fell away （B）threw away（C）went away （D）cut away2.Please submit your application before 2 o’clock.（A）hand in （B）hand down（C）hand off （D）hand out3.Paul and John are friendly with each other.（A）get by with （B）get along with（C）get over with （D）get through with4.It is essential to have an alphabetical index with any numerical system.This involves more work in setting up the system and maintaining it. （A）signing （B）marking（C）layering （D）keeping it in good order5.Were you able to recover your stolen laptop?（A）get back （B）reach back（C）go back （D）come back6.Someone illegally entered the warehouse last night.（A）broke away （B）saw through（C）broke into （D）saw into7.When he got out of the manager’s, from his facial expression we knewthat his proposal must have been turned down.（A）refused （B）adopted（C）accepted （D）object8. He told the director that he had thought honestly the ethics of what he was doing.（A）behavior （B）conduct（C）morality （D）law9. The Gap Online Store is aiming at tailoring offerings to the needs andinterests of a particular income of the U.S. population.（A）adapting （B）conducting（C）suitable （D）satisfying10. Yukiko resembles her mother more than her father.（A）takes after （B）goes after（C）calls after （D）looks after11. Bill’s secretary interrupted to tell him he had a telephone call.（A）cut out （B）cut in（C）took in （D）took out12. We did _____ to save the little girl’s life.(A) possible everything (B) everything possibly(C) everything possible (D) possibly everything13. Leave the next two lines _____ for the tutor’s comments.(A) blank (B) to be blank(C) being blank (D) be blank14. The population of China is _____ the United States.(A) much larger than that of (B) more larger than that of(C) much larger than (D) more larger than15. I had worked here _______ you came here. But l shall leave for England_______.(A) before long; before long (B) before long; long before(C) long before; before long (D) long before; long before16. __________ scientists understand how and why earthquakes happen,forecasts are usually inaccurate.(A) As (B) While(C) For (D) Since17. __________the baby fell asleep __________the room.(A) After; did the mother leave (B) Not until; did the mother leave(C) When; did the mother leave (D) Until; did the mother leave18. This is one of the foods that my doctor has forbidden me ______.(A) eating (B) to eat(C) eat (D) to be eaten19. ______ the book again, she discovered that she had missed a lot inher first reading.(A) While reading (B) When read(C) As reading (D) In reading20. They recommended _______ smaller heating and cooling systems.(A) to use (B) to be used(C) being used (D) usingⅡ. Reading Comprehension:Section A: read the following passage and do the multiple choice question (2 marks each, 14 marks altogether)Passage 1First Bank & Trust: Making Life a Little Easier Every DayHow would you like to have the freedom to do your banking without running to the bank? Look no further than your computer! Because now you can take care of all your banking whenever and wherever it's convenient.With free Online Banking you have the power to take greater control over your finances. Imagine viewing your account balances any time you want. And transferring money between accounts at your convenience. Virtually all your other banking activities can be handled online too.You can:· Download your account information into your personal finance software· Open additional accounts· Record checks· E-mail your customer service requests and questions to usYou'll save time with Online Banking. To save even more, choose our Bill Pay service. With our Bill Pay, you can forget about checks, stamps, and envelopes. Pay anyone you would normally pay by check with just a few keystrokes. You can even set up recurring payments such as your mortgage, rent, or car loan, so you don't have to bother with them every month.Sign up today! Just visit our web site at .1. Online banking eliminates the need for which of the following?(A)Having separate checking and savings accounts.(B)Keeping your accounts balanced.(C) Going to the bank to do business.(D) Having to pay your bills on time.2. Online banking provides all of the following advantages EXCEPT_____.(A) 24-hour access to your accounts(B) personal contact with your banker(C) the opportunity to pay bill electronically(D) the chance to do your banking from almost any locationPassage 2First impressions are often lasting ones. Indeed, if you play our cards right, you can enjoy the benefits of what is called “halo(光环) effects”. This means that if you are viewed positively within the critical first four minutes, the person you have met will likely assume everything you do is positive.Four minutes! Studies tell us that is the critical period in which impressions are formed by someone we’ve just met. People tend to focus on what they see (dress, eye contact, movement), on what they hear (how fast or slowly we talk, our voice, tone and volume), and on our actual words.Most employers believe that those who look as if they care about themselves are more likely to care about their jobs. We know “It’s what’s inside that counts,” but research shows that physically attractive people are generally perceived by employers as more intelligent, likable and believable.Here’s how to make those critical four minutes count:First, look your best. It signals success. Studies have linked clothingconsciousness to high self-respect and job satisfaction.Second, monitor your body language. How you move and gesture will greatly influence an interviewer’s first impression of you.Third, say what you mean. Your goal is to show confidence and be believed. Hold that favorable first impression by making your words consistent with your body language and appearance.Finally, there is a matter of how you speak. Any professional voice coach will tell you that you can learn to sound more relaxed, more assertive(坚定的) and more confident.3. If you want to benefit from the so-called “halo-effect”, you have tolearn how to _______.(A) create a favorable impression(B) act as if you were playing cards(C) dress(D) talk4. When people meet you for the first time, they will_____.(A) judge you by your appearance and your manner(B) listen to you patiently(C) try to avoid eye-contact with you(D) act as friendly as possible5. What kind of person is likely to be accepted by the employer?(A) One who is physically excellent(B) One who is capable of talking(C) One who is fairly modest(D) One who cares about oneself6. In the sentence “It’s what’s inside that counts.” (Line 2, Para.3),what does the word “count” mean?(A) Do calculation(B) Be important(C) Take into consideration(D) Make a conclusion7. Which of the following could probably be the title of this passage?(A) The Deepest Impression(B) Be More Confident(C) The Attractive Four Minutes(D) How to Impress InterviewersSection B: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put √(true, or right) or X (false, or wrong) for each question. (6marks)1.[ ] Minutes are formal summarized written record of what takeplace at a meeting.2.[ ] Memo is a short official note typically used forcommunication within a company.3.[ ] Minutes are usually records every word that is said.4.[ ] A notice is not a convenient channel to communicate.5.[ ] The typical audience for a memo is your colleagues,supervisors or subordinates.6.[ ] External communication means a message originates withina company and is meant to send to receivers outside the company.Ⅲ. Translation: Translate the following sentences into Chinese. (20 marks)1.Even if you make the decision to treat your negotiating opponentwith honesty and kindness, the other party may not extend youthe same respect. Be prepared to stand your ground firmly, yetcordially, especially in the last few minutes of the negotiations. (6marks)2.This is the time when manipulative parties may employ certaintactics in order to try to fool you into losing focus or loweringgoals and standards. Remember that conflicts are generallyresolved in the last few minutes.(6 marks)3.The theory behind last minute tactics is that one party may bemore willing to give in out of fear that all of the concessions orprogress made up to that point (perhaps hours or weeks of talks)might be lost. People also get tired or have other commitmentsthat need to be met, such as making an important phone callbefore another business closes, or picking up children fromschool. (8marks)IV. Writing: Your boss has just read a report telling some consumers come to demand a refund on the MP3 your company purchased from New Asia Inc. He asked you to look into the matter and write a letter to return them for credit. (20 marks) Their address: New Asia Inc, Miwon Building, 43Yomido-dong, Yongdunggp-ku, Seoul The name of receiver: Mr. Son YoungYour company address: Office Systems Pty Ltd, 124 Oak Street,Chatswood, NSW 2067, Australia Date of writing: June 10, 2006Name of writer: Angelica Rosetti职业技能鉴定国家题库涉外秘书（国家职业资格三级）英语试卷标准（参考）答案及评分标准A. Listening test【注意：本试卷听力部分录音在“秘书英语听力录音三级02”中。