英文电话用语.doc
英语电话交流用语
∙He's busy right now. Can you call again later? ∙I'll let him know you called. ∙I'll make sure she gets the message. Leaving a message with someone ∙Yes, can you tell him his wife called, please. ∙No, that's okay, I'll call back later.∙Yes, it's James from CompInc. here. When do you expect her backin the office? ∙Thanks, could you ask him to call Brian when he gets in? ∙Do you have a pen handy. I don't think he has my number. ∙Thanks. My number is 222-3456, extension 12. Confirminginformation ∙Okay, I've got it all down. ∙Let me repeat that just to make sure.∙Did you say 555 Charles St.?∙You said your name was John, right?∙I'll make sure he gets the message.Listening to an answering machine ∙Hello. You've reached 222-6789. Please leave a detailed messageafter the beep. Thank you. ∙Hi, this is Elizabeth. I'm sorry I'm not available to take your call atthis time. Leave me a message and I'll get back to you as soon as I can.∙Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm,Monday-Friday. Please call back during these hours, or leave a messageafter the tone. If this is an emergency please call the hospital at 333-7896.Leaving a message on an answeringmachine ∙Hey Mikako. It's Yuka. Call me! (informal) ∙Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. ∙Hello Maxwell. This is Marina from the doctor's office calling. I justwanted to let you know that you're due for a check-up this month. Pleasegive us a ring/buzz whenever it's convenient.Finishing aconversation ∙Well, I guess I better get going. Talk to you soon. ∙Thanks for calling. Bye for now. ∙I have to let you go now. ∙I have another call coming through. I better run. ∙I'm afraid that's my other line. ∙I'll talk to you again soon. Bye.玛丽在吗？16．Mary is out right now．玛丽现在不在。
日常交流中英语打电话常用语
1. ABC corporation. May I help you?ABC 公司, 我能帮你什么吗?这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字"ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说"How can I help you?" (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上"May I help you?" 跟"How can I help you?" 都很常见就是了.不过如果是机器接的电话, 则听到的多半是这样, "Thanks for calling ABC corporation, if you know your party's last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." (感谢你打电话到ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按1, 如果是想要本公司的简介或出版品, 请按2, 如果是要找总机, 请按#, 或是请别挂断.2. And you are?你是?如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, "Whom I am speaking with?" 或是"Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?) 如果人家这样问我, 我就可以答, "This is Benlin."像是"And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上"And you are?" 这句话还有许多适用的场合, 例如在公司的接待处(reception). 来访的客人如果说, "I'm looking for Mr. Wolf." (我要找伍夫先生) 接待小姐就可以反问他, "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!3. I'll put her on the phone. Just a second.我会请她听电话, 请等一下。
365句常用英文电话用语(2)
I don't like to have to bring this up, but we found that-我也不想给你说这些，但我们发觉-I'm sorry to inform you of this, but we found that-很抱歉通知您，我们发觉-I have regret to let you know of this, but we found that-很遗憾地让你知道这些，我们发觉-I hate to be the bearer of bad news, but we found that-我也不喜欢告诉你不好的消息，我们发觉-How do you suggest this be handled?你认为该怎么处理呢？What could you like us to do?我们应该怎么做呢？Do you have any suggestions?你有什么建议呢？Hello, Miss Huang. How are you?喂，黄小姐，你好吗？Hello, Miss Wang. I'm fine, and you?喂，王小姐，我很好，你呢？I'll doing fine, too.我也很好。
Well, Miss Huang, we are planning to have a casual get-together.嗯，黄小姐，我们打算大家小聚一番。
I wonder if you and your husband can join us.不知道你和你丈夫能不能赏光？That sounds very nice. When will it be?听起来真不错，什么时候呢？It's next week from this Monday.下个星期一。
What a pity! We have another party that day.太可惜了，我们那天也有个聚会。
电话接听英文
电话接听英文Greeting：您好！很高兴为您服务！Good morning/ afternoon/ evening, Sir/ Madam.May I help you?/ What can I do for you?（老客户）Old Customer（确认客户姓氏）Is that Mr / Ms...?（确认电话）Is your telephone number…?（确认地址）Your address is ..., is it right?（新客户）New Customer（询问客户姓氏）May I know your last name?（确认电话）Is your telephone number…?（如果客户不留来电号码，询问）May I know your telephone number?（询问客户地址）Could you tell me your address?Could you tell me how to spell it?（与客户确认几位用餐？） How many people have dinner together today?（询问客户需要点什么产品）What do you want to order today?（询问其他的要求）Anything Else?/ Is that all?(是否需要尝试？) Do you want to try …?（确认点餐内容）Let me repeat your order. You have ordered …, is it right?（告知客户金额）Including 7 yuan for delivery , totally is …（告知送餐时间）Sir / Madam, you will receive your order in 30mins .（结束语）Enjoy your meal. /Have a good time./Thanks for calling.（客人道谢） You are welcome./My pleasure.（转接话述） Please hold on.WordsPart A调料：1. sweet and sour sauce（甜酸酱） 2. spicy sauce/chili sauce（辣椒酱）3. tomato sauce/ketchup（番茄酱）餐具：1. cup（杯子） 2. knife（刀） 3. Fork（叉子）4. Spoon（勺子）5. Napkin（纸巾）6. Bowl（碗）地址：1. apartment（公寓） 2. lane（弄） 3. Building（大楼） 4.floor （楼层）5. kilometer（公里）6.plaza（广场）7. room number (房间号码)8.Road(路) Part BCoupon(优惠券)1）expiry date 有效期限 2）discount 折扣 3）**%percent **折Part CPhone Number(电话号码)1） direct number 直线电话 2）extension number 分机号 3）call back 回电4）house/fix number 座机号 5）mobile phone 手机Part DCashier(出纳员)1）total amount 总金额 2）credit card 信用卡 3）invoice 发票4）receipt 收据 5）delivery fee 外送费Part EProfessional Words(专业用语)1）complete 完整 2）confirm 确认 3） gram 克 4）liter 升5）milliliter 毫升6）restaurant 餐厅 7）rider 骑手 8） lobby 酒店大堂9） half 一半10）put away/no 去掉…陷料 11) reception 前台SentencePart AConfirm1) 确认电话地址Sir/Madam, I comfirm again: your telephone number is…and room number is…building number is…apartment number is…先生/女士，我重复一下你的地址，房间号码是…大楼号码是…公寓是…2) 确认产品Sir/Madam, you have ordered the BigMc meal—large/medium（middle）/small size, right?先生/女士，您点的是大号/中号/小号的巨无霸套餐，是吗？3) 确认鸡翅Sir/Madam, you have ordered 2 pieces of spicy Mcwings.先生/女士，您点了一份两只装麦辣鸡翅。
打电话时可以用的英语语句.doc
打电话时可以用的英语语句口语1.I would like to talk to Mr. Liao. 1.我想要和廖先生说话。
2.May I speak to Mr. Johnson please? 2.我能和Jonnson说话吗?3.May I speak to your boss? 3.我能和你的老板谈话吗?4.Is there anyone who can speak English? 4.这里有人会说英语吗?5. Give me someone who can speak English. 5.提供给我一些会说英语的人。
6.I would like to talk to someone in charge. 6.我想和负责人说话。
7.I would like to talk to your chief. 7.我想要和长官说话。
8.Let me talk to Mr. Wang. 8.让我和王先生说话。
9.Can I speak to Mr. Lee? 9.我能李先生说话吗?10.When is he expected to be back? 10.他什么回来?11. (not available in the tape 本句录音里没有)12. Can you tell me what time Mr. Chen will be back? 12.你能告诉我陈先生什么时候回来?13.Who is this please? 13.请问你是哪位?14.Who is calling please? 14.请问你找谁?15. May I have your name? 15.能告诉我，你的名字吗?16.Whom are you calling? 16.你要找谁?17.Will you please spell his name for me? 17.你能为我拼写他的名字嘛?18.Please say it again. 18.请再说一遍。
英文电话用语
电话用语抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。
（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。
4. I'm sorry to call you so early. 对不起这么早打电话来。
5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。
有急事时的表达方法：1. It's urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。
若对方不在的说法：1. It's nothing important. 没什么重要事。
2. It's nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。
3. I'll call her again. 我会再打给她。
4. I'll call back later. 我稍后会再打来。
5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。
6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。
365句常用英文电话用语
365句常用英文电话用语shall I put you through to his secretary？我给您接到他的秘书那儿，好吗？OK．I'll just put you through．好的，我这就给您转接。
Who do you wish to talk to？您要找谁呀？May I ask who's calling?请问你是谁？Hello. Is there Susan speaking? 喂，是苏珊吗？Who? 谁啊？Tian Yuan.田园。
You must have the wrong number.你一定打错电话了。
Oh, I'm sorry.噢，对不起。
Is Li Ying in? 李英在家吗？Wrong number.打错电话了。
Isn't this the Nanjing University? 请问是南京大学吗？No. It's not.不是。
Oh. I'm sorry.噢，对不起。
May I please speak to Ling Ling? 我可以和玲玲讲话吗？There is no one here by that name.这里没有玲玲这个人。
Is this five-two-one double eight six-four? 这里是521-8864吗？No. This is five-two-one double eight three-five.不，这里是521-8835。
Oh. I'm sorry.噢，对不起。
That's all right.没关系。
Are you sure you are dialing the right number? 你确定你打的号码是对的吗？What number are you trying to dial? 你要的电话是什么号码？No one lives here by that name.这里没有人叫那个名字。
电话用语中英文对照
中英文对照) 数字移动电话网交换机录音通知规范1、空号：中文：您好！您所拨打的号码是空号，请核对后再拨。
英文：Sorry! The number you dialed does not exist, please check it and dial later.2、被叫用户关机：中文：您好！您所拨打的电话已关机。
英文：Sorry! The subscriber you dialed is power off.3、被叫不在服务区：中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。
英文：Sorry！The subscriber you dialed can not be connected for the moment, please redial later.4、主叫欠费停机/单向停机中文：对不起！您的电话已欠费，请您续交话费，谢谢！英文：Sorry, your telephone charge is overdue, please renew it, thank you!5、用户申请临时停机/其他原因暂时停机：中文：对不起！您的电话已停机。
详情请垂询“1860”。
英文：Sorry! Your telephone service is suspended, for more information, please dial “1860”.6、被叫停机：中文：对不起！您拨打的电话已停机。
英文：Sorry! The number you dialed is out of service.7、被叫忙：（1）被叫用户登记了呼叫等待功能中文：您好！请不要挂机，您拨打的电话正在通话中。
英文：Sorry! Please hold on，the subscriber you dialed is busy now,.（2）被叫用户未登记呼叫等待功能中文：您好！您拨打的电话正在通话中，请稍后再拨。
英文：Sorry! The subscriber you dialed is busy now, please redial later.8、中继忙/网络忙：中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。
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（一）、中国人与英美人打电话有很大差异。
用英语打电话要掌握以下几点：1.打电话人接通电话后可说：Hello！接着说：This is./Could （ May） I speak to sb./Is但不能问：Whoare you 接电话人可说：Hello ！ Good morning/afternoon/ evening.紧接着将自己的电话号码或姓名告诉对方。
如：（ This is）3531968./This is Jim speaking.2.问对方是谁，不说：Who are you而应说：Who's thatspeaking（calling）/May I have y our name/Is that sb. （ speaking ）3. 代人接电话，最好说： What name shall I give/Who shall Isay is calling 若要离开去叫人，须跟对方说： Hold the line,'ll get him/her to phone. （别挂断，我就去找他（她）听电话。
）或 Hold on for a moment.（请等一会儿。
）反之，若电话要找的人在身边，代接电话的人可说：It's for you. 或 For you. （你的电话。
）4. 如果打电话要找的人不在，代接电话的人可说： Sorry,he/she isn't in. 或 I'm afraid he/she is out. （他／她不在。
）如果问对方是否要留话，说：May I take a message for you /Can Itake a messag e/Would you like to leave a message打电话者若要拜托接电话人转告要找的人某事时，可问： Couldyou take a message for me/Please tell him （her ） that （sth. ） ./Tell him （ her ） I called./Will you please tell him （her ）to c all me back later5. 若对方打错电话，接电话者可说：Sorry,you've dialedthe wrong number.打电话人发现拔错号码，应说：Sorry,I'vedialed the wrong number.6. 若电话的线路忙或有问题，可说：The line is busy.（占线。
）The line is dead.（断线。
）（二）、电话对答情况 ( 一 ) 打电话的人找的是你自己对方：Is David there David 在吗你可以回答：Speaking. 我就是。
This is he.我就是。
(注:女的用"This is she.")You're speaking/talking to him.你正在跟他说话。
( 注 :女的用"You're speaking/talking to her.")This is David. That's me.我就是我就是。
David 。
情况 ( 对方：二 ) 打电话的人要找的人不在May I speak to Mr. Liu请问Gates 先生在吗你可以回答：He's not here right now. 他现在不在这里。
He's out. 他出去了。
He's in a meeting right now. 他现在正在开会。
You've just missed him. 你刚好错过他了。
He's just stepped out. 他刚好出去了。
情况( 三 ) 打电话的人要找的人不在,问对方是否要留言对方：Can I talk to David 我可以跟David 讲话吗你可以回答：He's out on his lunch break right now. Would you like to leave a message 他出去吃午饭了, 你要留言吗He's not available right now. Can I take a message 他不在 , 我可以帮你传话吗情况( 四 ) 打电话的人问他要找的人何时回来对方：Do you know when he will be back 你知道他什么时候会回来吗你可以回答：I'm sorry. I don't know.抱歉, I have no idea.我不知道。
He should be back in 20 minutes. 我不知道。
他应该二十分钟内会回来。
情况( 五 ) 打电话的人问他要找的人在哪里对方：Do you have any idea where he is 你知道他在哪里吗你可以回答：Sorry. I don't know.抱歉,我不知道。
He's at work right now. Do you want his phone number 他现在在上班。
你要不要他的电话号码情况( 六 ) 打电话的人要找的人不在,愿意接受对方的留言对方：Can I leave a message 我可以留个话吗你可以回答：Yes. Go ahead, please.可以,请继续。
Of course. Hold on for just a second so I can grab a pen and paper. 当然 , 稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.然,如果你可以等我一下下,让我找张纸写下来。
当情况( 七 ) 接受对方留言时听不清楚,希望对方重复对方： When he comes back, can you have him call me at (206) 5551212 他回来后, 能不能让他打(206) 5551212 这个号码给我你可以回答：Can you repeat again, please 能不能请你再重复一次(Say) Again, please再说一次好吗Pardon 抱歉。
( 请再说一次 )Come again, please再说一次好吗I'm sorry抱歉。
(请再说一次)情况 ( 对方：八 ) 对方希望留话 ,怕听错了,不想接受对方的留言May I leave a message我能否留个话你可以回答：You know what My English is not that great, and I don't want to miss anything. Would you mindcalling back later I'm sorry.你知道吗我的英文不是非常好,我不想听错话。
你介意稍后再打来吗我很抱歉。
If you don't mind, could you please call back and leave a message on the answering machine My English is not very good. 如果你不介意的话 , 能否请你再打一次 , 然后在录音机上留言我的英文不是很好。
情况 ( 九 ) 打电话的人要找的人是别人, 请对方稍等对方： Is David there David在吗你可以回答：Yes, he is. One moment, please. Hold, please. 请稍等。
Hold on, please.请稍等。
Let me see if he's here. Hang on. .他在。
请稍等。
我看看他在不在。
等一下,好吗情况 (十 )对方打错电话对方： Can I speak to Jasmine Deng我可以和Jasmine Deng 说话吗你可以回答：Jasmine Deng I'm sorry, but there's nobody here by thisI'm sorry. I'm afraid you've got the wrong number. What number did you dial你打几号name. Jasmine Deng 抱歉 ,抱歉 , 恐怕你打错电话。
这里没这个人。
情况 ( 十一 ) 如果对方要求和 ( 打电话的人 ) 刚刚已经通过话的人再讲话 对方： Can you put David back on I forgot to tell him something. 忘了跟他讲一件事。
你可以回答： Sure. I'll go get him.当然 ! 我这就去叫他你能否请David再来听电话呢我情况 (十二 ) 如果你打电话，电话没人接( 或录音机) ，你可以说：Is he there他在吗No one is there.没人在。
Nobody answered.没人接。
No. I got the answering machine.没有 !是录音机。
情况 ( 十三 ) 电话打不通，你可以说：电话 ) 打通了吗电话忙线。
电话忙线。
情况 ( 十四 ) ( 因自己忙等原因 ) 请别人去接电话，你可以说：Jasmine, can you answer the phone I'm busy. Jasmine, 你能不能去接电话我在忙。
Can you get it, Jasmine My hands are tied. Jasmine, 你能不能去接电话我现在不能接。
情况 (十五 )如果你接到无人电话( 就是打来了却不说话的那种)某人问：Who called谁打来的I got the busy signals..The line was busy.Did it go through (你可以回答： No one. He hung up on me.没人。
他把电话挂了。
Wrong number, I guess. He hung up without saying a word.打错了,我想。
他一句话也没说就把电话挂了。
电话留言Hi! This is David. I can't come to the phone at this time. Please leave a message and I'll callyou back as soon as possible嗨! 我是 David 。