【精品课件】简单服务英语

“I’m all right, thank you.” 我很好，谢谢。
On serving 服务客人：
what can I do for you? 我能为您做点什么？ May I help you?有什么我能帮您的吗？
（建议以上用语用于跟客人打完招呼之后，可一气呵成。）
e.g
Good morning, sir, wele to 7 foods. What can I do for you? 早上好，先生，欢迎光临七件事，我能为您做 点什么？
say: “Very well/ Fine, thank you. And you?”非常好，谢谢 你，你呢？
如果你出现了事故，客人友好向你问询：
If you have an accident, and the guest sees it, the guest ask
you: “Are you all right?” 你还好吗？ say:
你回来的时候： When you return, say: “I’m sorry to keep you waiting.” 不好意思让您久等了。 “Here you are.” 给您。
当客人要求购买的物品我们无法供应时： When guests ask for something that you can’t provide, say: “I’m very sorry we have run out of ….”
请稍等，我试一试。
“I’m sorry, madam, I’m afraid I’m not sure, but I’ll ask someone for you.”
非常抱歉我们**商品已经卖完了。
“Sorry sir, I’m afraid we do not have this product。
先生，很抱歉我们没有这种产品。
当客人提出的问题无法马上给出确定的答案时： When guests ask for something that you are not sure you can provide answer honestly: “Please wait a moment, sir/madam, I’ll try to find out.”
Words which are “musts” in English:
英语基本必须礼貌用语单词
Wele 欢迎光临 Good morning/afternoon/evening 早上/下午/晚上好 Please请 Thank you 谢谢 Excuse me 不好意思，打扰一下/对不起 Pardon对不起，请再说一遍好吗 Sorry 对不起 Goodbye 再见 Ok 好的
“Good afternoon, sir/madam. Wele to seven foods.”下午好，先生/小姐，欢迎来到七件事。
“Good evening, sir/madam. Wele to seven foods.” 晚上好，先生/小姐，欢迎来到七件事。
Exchange of greetings向客人问好:
Addressing a group of guests如何称呼群体的客人
“Gentlemen” “Ladies” “Ladies &amding to the time of day, say: “Good morning, sir/madam. Wele to seven foods.” 早上好，先生/小姐，欢迎来到七件事。
Addressing individuals如何称呼个体的客人 If you do not know the guest’s name, address him/her as:
“sir” or “madam”
e.g.
“Yes, sir.” “Good night, madam.” “May I help you, sir?”
“How are you today/ this morning, Mr. ?” 今天/今天早上好吗？**先生。
如果客人回答
If he answers, “Fine, thank you.”,（很好，谢谢） say:
“ I’m glad to hear that.” 听到这消息我很高兴。
If he answers something not very positive about himself, say: “I’m sorry to hear that, I hope you are better now.” “I’m sorry to hear that, take it easy today.” “I’m sorry to hear that, please take care.” （此处不做要求）
此种打招呼的形式主要针对我们与之熟识并关系良好的 客户。
当客人遇上问题的时候：
If a guest hurts himself, say: “Are you all right, sir/madam?”你还好吗？先生/小姐
如果客人向你问好： If the guest greets you first with “How are you?”你好吗？
询问客人是否还需要什么物品时 Is there anything else?您还要别的什么吗？
为客人带路 This way， please。这边请。
向客人介绍你自己Introducing yourself
“My name is **. If there is anything we can do for you, just let us know.” 我叫**，如果有什么需要我们为您做的，请尽管 让我们知道。
当你要离开为客人拿他所需要的产品时： If you have to leave the guest to get what they want, say: “Just a moment, please, sir. I’ll go and get it right away.”麻烦您稍等一下，我马上去拿来给您。