管理咨询工具SME实用手册中英文版

最新资料，WORD文档，可下载编辑！SME实用手册SME Manual本手册指在帮助中小企业所有人在自己企业内建立操作手册。

The manual is designed to assist SME owners to implement an operations amnaul within their business.目录TABLE OF CONTENTS概述OVERVIEW ..................................................................... 经营手册Operations Manual .......................................................... 企业概述Business Overview .......................................................... 人力资源管理HUMAN RESOURCE MANAGEMENT .............................................. 雇佣政策Employment Policies ........................................................ 员工记录Team Member Records ........................................................ 招聘和选拔Recruitment and Selection ................................................ 业绩管理Performance Management ..................................................... 培训Training ....................................................................... 沟通和激励Communication and Motivation ............................................. 职业健康和安全Occupational Health and Safety ....................................... 客户服务CUSTOMER SERVICE ........................................................... 服务标准Service Standards .......................................................... 顾客选择Customer Selection ......................................................... 顾客反馈Customer Feedback .......................................................... 市场营销MARKETING .................................................................. 企业识别Corporate Identity ......................................................... 战略营销Strategic Marketing ........................................................ 公共关系Public Relations ........................................................... 采购和存货管理PURCHASING AND STOCK MANAGEMENT ...................................... 采购Purchasing ..................................................................... 存货管理Stock Management ........................................................... 行政管理ADMINISTRATION ............................................................. 电话、信息和电子邮件Telephone, Messages and Email .................................. 邮件和重要信函Mail and Couriers .................................................... 计算机和互联网Computers and the Internet ........................................... 安全Security ....................................................................... 会计ACCOUNTING ................................................................... 应付账款Creditors .................................................................. 应收账款Debtors .................................................................... 银行往来账Bank Accounts ............................................................ 固定资产Fixed Assets ............................................................... 领导能力LEADERSHIP .................................................................概述OVERVIEW经营手册Operations Manual经营手册的目的Purpose of the Operations Manual本经营手册旨在提供必要的资源, 以帮助员工改进工作表现, 并帮助企业达成目标。

The purpose of the Operations Manual is to provide all team members with a resource to assist them in performing the roles and to assist the business to meet its’ objectives.最重要的是，所有员工都应熟悉本手册，并遵守手册中列出的政策和程序以及相关联的制度和程序文件。

这样做使企业上下得到统一，并强化了我们在市场中的地位。

It is essential that all team members are familiar with the manual and follow the policies and procedures outlined in this document and the associated systems and procedures documentation. This creates uniformity throughout our business and strengthens our position within the marketplace.经营手册的保密性Security of Operations Manual在经营手册中包含的信息及相关的政策、程序都属企业的机密。

为了从企业的安全保护着想，对手册的内容保密是十分必要的。

这些手册是企业的知识产权，并集企业知识积累之大成。

The information contained within the Operations Manual and associated policies and procedures is confidential. It is essential for the protection of the business that the contents are kept confidential. These manuals are our intellectual property and bring together the cumulative learning of our business.严禁将手册或相关文件从企业中拿走。

任何交给员工用于履行职责的手册都属企业财产。

No manuals or associated documentation are to be removed from the business. Any manuals given to you in order for you to fulfil your role obligations remain the property of the business.除了常规工作的需要，你不能拷贝手册中的任何部分。

不遵守此条约的员工将受到纪律的处理。

You are not permitted to copy any part of the manual other than for genuine business use. Team members who do not comply with this will be subject to disciplinary procedures.手册更新Manual Updates手册或相关文件将定期更新。

From time to time it may be necessary to update the manual or associated documents.每个员工都有责任保有最新的与其任务相关的文档。