Self Check 139
体验商务英语3第二版Unit2-Travel可编辑全文
Worst: ‘things out of your control’ such as bad accommodation and delayed or cancelled flights.
Listening
Business traveler’s priorities
E Listen to what Stephanie says about future business travel and complete her prediction below.
1 not enough leg ...r.o...o..m..... available 2 lost or delayed ..l.u..g..g..a..g..e.. 3 long .q..u..e..u..e..s.. at check-in 4 poor quality .....f.o..o..d....... and drink 5 no baggage .t.r.o...l.l.e..y..s.. 6 overbooking of ....s..e..a..t.s...... 7 flight delays and ..c..a..n..c..e..l.l.a..t.i..o..n..s.... 8 ...j.e..t...- lag
2 Unit Travel
‘He travels fastest who travels alone.’
Starting up A Answer these questions individually. Then
compare your answers with a partner.
1 How often do you travel by air, rail, road and sea? 2 What do you enjoy about traveling? What don’t you
酒店宾馆常用英语口语900句
酒店宾馆常用英语口语900句(总68页)-CAL-FENGHAI.-(YICAI)-Company One1-CAL-本页仅作为文档封面，使用请直接删除酒店宾馆常用英语口语900句目录问候客人（一）1.Good morning，sir. 早上好，先生。
2.Good afternoon，madam. 中午好，太太。
3.Good evening，sir. 晚上好，先生。
4.Good night，madam. 晚安，夫人。
How are you 你好吗Fine，thank you，and you 很好，谢谢，您呢Fine，thanks. 很好，谢谢。
5.How do you do 您好How do you do！您好！6.Welcome to our hotel. 欢迎光临我们饭店。
7.May you enjoy your stay in our hotel. 祝您住店期间愉快。
8.Hope you had a good trip. 希望您旅途愉快。
9.Hope you have a good journey. 祝您旅途愉快。
10.It’s nice to meet you，sir. 见到您很高兴，先生。
11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。
我叫×××12.Welcome you back，sir. 欢迎您回来，先生。
13.Nice to see you again，madam. 很高兴又见到您，夫人。
14.Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。
15.Have a nice day. 祝您今天愉快。
16.Have a good evening. 祝您度过一个愉快的夜晚。
17.Have a good weekend. 祝您周末愉快。
10086_ 服务用英语
客户服务中心服务用语目录第一节 10086礼貌服务用语1、问候语2、应答语3、请求语4、感谢语5、道歉语6、结束语7、祝愿语第二节 10086办理业务相关服务用语1、咨询入网业务服务用语2、咨询资费标准使用服务用语3、咨询缴费业务服务用语4、咨询停/开机及补卡业务服务用语5、咨询过户业务服务用语6、咨询撤户业务服务用语7、咨询长途及优惠使用服务用语8、咨询随e行业务服务用语9、查询话费时使用服务用语10、办理业务服务用语11、办理国际漫游业务服务用语12、特殊情况使用服务用语第三节移动业务专业服务用语1、短消息业务2、信息点播业务3、来电提醒4、飞信业务5、彩信冲印站6、手机彩信报7、积分业务8、动感装备包9、其他业务10、用户的意见与建议11、常用业务单词和词组12、手机菜单中英文对照第四节中国移动公司简要介绍第五节天津移动各品牌资费标准1、全球通2、动感地带3、神州行第六节我的移动奥运第七节奥运英语1、奥运会相关知识2、奥运会运动项目3、奥运京外比赛场馆4、奥运相关词组和短语第一节 1 0 0 8 6礼貌服务用语一、问候语1.您好！很高兴为您服务！Hello! Glad to give service to you!2.您好！我能为您做点什么？Hello! What can I do for you?3.您好！欢迎您拨打10086台！（自创亲切、清晰、简洁客户乐于接受的开头语）Hello! Welcome to dial 10086!二、应答语1.是的 Yes.2.好的 Ok.3.可以 Certainly.4.我帮您查询一下，请您稍等I’ll check it for you. Please hold on.5.您好，系统还在查询，请您稍等Hello, the system is still on checking. Wait a moment, please.6.谢谢您的耐心等待Thanks for your patient waiting.7.这是我们应该做的That is we should do.8.我这样理解您看是否正确I think it may be like this. Is it right?三、请求语1.请问您咨询什么业务Which service do you have question on?2.请问您办理什么业务Which service would you like to get?3.请问是您本机办理业务么Do you get the service for your own handset?4.请您报一下手机号码好吗5.previous attempt to restore the hostCould you tell me your telephone number?6.请问您贵姓怎么称呼（本机）May I have your (last) name, please?7.请问机主贵姓怎么称呼（非本机）What’s the (last) name of the subscriber?8.请报一下您的证件（身份证、护照、军官证、士兵证、港澳通行证、台湾居民大陆通行证）号码好吗Could you tell me the number of your valid documents?9.请问您有一码通（密码）吗Do you have the service pin number?10.请您不要挂机根据语音提示验证密码，如果密码错误系统会自动挂断（同时话务员将电话转接自动系统验证密码）Please hold on, and check the password according to the voice prompt. If the password is wrong, the system may cut off automatically.11.关于…（业务），您可以拨打…（自动台或10086**）查询。
客舱英语
机上常用英文对话序言（临时）为旅客提供满意服务，当然不仅仅是我们的宗旨，更是我们在日常工作中需要真正去做到的。
如何做到，怎么做好？这都需要我们用眼去看，用手去做，用脑去想，更要用心去体会。
作为一名客舱乘务员，我们每天都在飞机上和来自世界各地的人们沟通交流着。
怎么样把别人的意思和自己的理解如同拼图般丝丝入扣的对应起来，无疑是十分重要的。
要做到这一点，对英语——这一国际语言工具的掌握是非常重要，也是非常有效的。
我想我们更应该时常问问自己：Do you see the needs? Do you meet the needs? （你看到旅客的需求了么？你满足旅客的需求了么？）一，准备会pre-flight briefing2,句型useful phrasesCabin crew, please make a crosscheck about thegrooming of each crew member.乘务员，请互查一下妆容。
Please make a self-introduction to others. 请大家介绍一下自己吧。
Your certificate is expired. 你的证件过期了。
Your apron is not tidy and clean. 你的围裙不清洁也不平整。
You are short of backup stocking. 你缺少备份丝袜。
Your makeup need to be improved. 你的化妆还不到位。
The broadcaster, read the landmark along our route please. 由广播员将今日执行航班的地标宣读一下。
Explain the reason of the delay and the estimated waiting time as well as the apology if a delay exceeds 10 minutes. 超过起飞时间10分钟，向旅客广播延误原因，预计等待时间，并致歉。
边检常用英语
斯洛文尼亚-卢布尔雅那
欧洲
Republic of Slovenia - Ljublana
SWE
瑞典-斯德哥尔摩
欧洲
Kingdom of Sweden – Stockholm
SYR
叙利亚-大马士革
亚洲
Syria Arab Republic - Damascus
THA
泰国-曼谷
亚洲
Kingdom of Thailand - Bangkok
NOR
挪威-奥斯陆
欧洲
Kingdom of Norway – Oslo
NPL
尼泊尔-加德满都
亚洲
Kingdom of Nepal - Katmandu
NZL
新西兰-惠灵顿
大洋
New Zealand - Wellington
PAK
巴基斯坦-伊斯兰堡
亚洲
Islamic Republic of Pakistan - Islamabad
londongeo格鲁吉亚第比利斯亚洲republictbilisigrc希腊雅典欧洲greecehellenicrepublicathenshkg中国香港亚洲hongkonghun匈牙利布达佩斯欧洲republicbudapestidn印度尼西亚雅加达亚洲republicjakartaind印度新德里亚洲republicnewdelhiirl爱尔兰都柏林欧洲irelanddublinirn伊朗德黑兰亚洲islamicrepublictehranirq伊拉克巴格达亚洲republicbaghdadisr以色列特拉维夫亚洲statetelavivita意大利罗马欧洲republicromejpn日本东京亚洲japantokyokaz哈萨克斯坦亚洲republickazakhstankhm柬埔寨金边亚洲cambodiakampucheaphnompenh边防检查业务基础题库kor韩国南朝鲜首尔亚洲republicseoulkwt科威特科威特城亚洲statekuwaitcitylao老挝万象亚洲laopeoplesdemocraticrepublicvientianelbn黎巴嫩贝鲁特亚洲republicbayrutlby利比亚的黎波里非洲greatsocialistpeopleslibyatripolilka斯里兰卡科伦坡亚洲democraticsocialistrepublicsrilankacolombolux卢森堡卢森堡欧洲grandduchyluxemburgmac中国澳门亚洲macaumacaomex墨西哥墨西哥城北美unitedstatemexicocitymkd马其顿斯科普里欧洲republicskopljemlt马耳他瓦莱塔欧洲republicvallettammr缅甸仰光亚洲myanmarburmayangonmng蒙古乌兰巴托亚洲mongoliaulanbatormus毛里求斯路易港非洲republicmauritiusportlouismys马来西亚吉隆坡亚洲malaysiakualalumpurner尼日尔尼美亚非洲republicniameynga尼日利亚阿布贾非洲nigeriaabujanld荷兰阿姆斯特丹欧洲hollandkingdomamsterdamnor挪威奥斯陆欧洲kingdomoslonpl尼泊尔加德满都亚洲kingdomkatmandunzl新西兰惠灵顿大洋newzealan
安检英语
1.Please pass through the detector one by one.2.请一个一个通过探测门。
3.Hello.put your baggage on the belt please.4.您好，请把您的包放在传送带上。
3.Please put all your metallic objects such as coin,cellphone,chewing gum,cigarettes,and anything with Aluminum foil into the basket.请把您随身携带的所有金属物品，如硬币、手机、口香糖、香烟、以及带锡纸的物品等放在篮子里。
5.Excuse me, sir.please take your computer out and put it in the baske t.对不起，先生，请把您的电脑从包里取出放入筐里。
6. Take off your jacket, please.请把您的外套脱下。
7. Anything else in your pocket?口袋里还有其它物品吗？8. I’m sorry to tell you that flamma ble items cannot be taken with you into the aircraft.很遗憾的告诉您，易燃品不能随身带上飞机。
手检岗位：1.Please come over for inspection.请过来接受检查。
2.Please raise your arms.请您抬起双臂。
3.Turn around please.请转身。
4.Please unbutton your coat.请把您的衣扣打开。
5.I’m sorry to tell you that it is a prohibited item. You can’t take it with you into the aircraft.很抱歉告诉您，这是违禁品，您不能把它带上飞机。
旅客服务英语(1)
旅客服务英语PartⅠ:Basic Sentences 常用句型1.Good morning.早晨好。
Welcome to China欢迎来中国。
Good-bye. Have a time.再见，祝您旅途愉快2.Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3.Please come in.请进。
Please have a look请看看。
Please sit down.请坐。
This way please.请走这边。
4.Thank you for your cooperation感谢您合作。
Never mind.不用谢。
5.Would you please back off a little?请向后退一下。
Please be in order, one by one.请按顺序，一个接一个。
6.After you.请您先走。
I am sorry.对不起。
I am sorry to have kept you waiting so long.让您久等。
7.Do you understand?您明白了吗？I see.我懂了。
I don’t understand.我不明白。
Excuse me .打扰了。
8.We are waiting for the weather to improve.我们正在等待天气好转。
We’ll keep you informed.我们将随时通知您。
9.I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10.Please fill in the UM form.请您填写这张UM表格。
11.Your reservation is already in the standby list.您的订位已经在候补名单了里。
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
飞机上的英语
机场指示牌机场费airport fee出站（出港、离开）departures国际机场international airport登机手续办理check-in国内机场domestic airport登机牌boarding pass (card)机场候机楼airport terminal护照检查处passport control immigration 国际候机楼international terminal行李领取处luggage claim; baggage claim 国际航班出港international departure国际航班旅客international passengers国内航班出站domestic departure中转transfers卫星楼satellite中转旅客transfer passengers入口in中转处transfer correspondence出口exit; out; way out过境transit进站(进港、到达）arrivals报关物品goods to declare不需报关nothing to declare贵宾室V.I.P. room海关customs购票处ticket office登机口gate; departure gate付款处cash候机室departure lounge出租车taxi航班号FLT No (flight number)出租车乘车点Taxi pick-up point来自…… arriving from大轿车乘车点coach pick-up point预计时间scheduled time (SCHED)航空公司汽车服务处airline coach service 实际时间actual租车处car hire已降落landed公共汽车bus; coach service前往…… departure to公用电话public phone; telephone起飞时间departure time厕所toilet; W. C.; lavatories; rest room延误delayed男厕men's; gent's; gentlemen's登机boarding女厕women's; lady's由此乘电梯前往登机stairs and lifts to departures 餐厅restaurant迎宾处greeting arriving酒吧bar由此上楼up; upstairs咖啡馆coffee shop; cafe由此下楼down; downstairs免税店duty-free shop银行bank邮局post office货币兑换处money exchange; currency exchange 出售火车票rail ticket订旅馆hotel reservation旅行安排tour arrangement行李暂存箱luggage locker行李牌luggage tag机票飞机票endorsements/restrictions前往城市to旅客姓名name of passenger承运人carrier旅行经停地点good for passage between航班号flight no.起点城市from座舱等级class起飞日期date机号plane No.起飞时间time机座号seat No.订座情况status吸烟坐位smoking seat机票确认ticket confirm非吸烟席non-smoking seat登机口gate出/入境卡姓family name年year名First (Given) Name月month性别sex偕行人数accompanying number男male职业occupation女female专业技术人员professionals & technical国籍nationality行政管理人员legislators &administrators国籍country of citizenship办事员clerk护照号passport No.商业人员commerce原住地country of Origin服务人员service前往目的地国destination country农民farmer登机城市city where you boarded工人worker签证签发地city where visa was issued其他others签发日期date issue无业jobless前往国家的住址address while in签名signature街道及门牌号number and street官方填写official use only城市及国家city and state日day出生日期date of Birth签证姓surname失效日期(或必须在…日之前入境) expiry date ( 或before) 名first (given) name停留期为…… for stays of性别sex10天ten days出生日期birthdate8周eight weeks国籍nationality3个月three months护照号passport No.6个月six months编号control No.1年one year签发地Issue At3年three years签发日期Issue Date签证种类visa type/class日期、数字、符号一月JAN七月JUL二月FEB八月AUG三月MAR九月SEP四月APR十月OCT五月MAY十一月NOV六月JUN十二月DEC天day (s)年year (s)周week (s)1993年6月12日12 Jun. 1993月month (s)1993年6月12日Jun. 12, 1993S Good morning您好P Good morning.Can I check in here for CA941 to New York 您好，去纽约的CA941是在这里办理乘机手续吗？S Yes,may I have your ticket and passport,please?是的,请出示您的机票和护照。
3100故障代码(参考模板)
208风速仪测量故障(Anem. measure. wrong)桨距角或功率低于期望的风速比较209浆距角>风(Pitch angle>wind)程序状态“Freq. Conv. Reg.(变频调节)”211风向盲区(Wind shadows)217结冰(Ice formation)旋转桨叶上结冰。
该状态码可以通过远程命令激活。
218风向标故障(Wind vane defect)220风速不恒定(W. speed nonidentical)428和431端221风向不恒定(W. direc. nonidentical)724和725端224R风向标故障(Wind gauge R out)724端恒定的信号等级代码文本信号源225L风向标故障(Wind gauge L out)725端恒定的信号等级226风向标故障(Wind gauge defect)状态码224(5-26页)和225(5-26页)都激活。
232结冰复位(Reset ice formation)当状态码217(5-24页)通过显示器复位或者当清除状况实现时，状态码激活。
250风速>最大值(Wind max.)251风力最大值(Windmax.)258桨距角>最大风速(Pitch angle>max. wind)300(G)转速计故障((G)tacho defect)1376和1372端频率，内部计算。
302(R)转速计故障((R)tacho defect)1376和1372端频率，内部计算。
305失效(Running away)失效服务参数已被输入311风轮过速(Rotor overspeed)输入1372312(G)过速((G)overspeed)输入1376315过速1(Overspeed 1)发电机转速>*Status 315: xxxx rpm超过*Delay 315 x.xx s320WP2035(R)过速(WP2035(R)OVERSPEED)输入端105的信号423(H)反馈((H)feedback)在111端从液压电机传输来的反馈430手动风轮制动(Manual rotor brake)Rotor brakes：xxxx(4-120页)参数不在“Auto(自动)”状态431B50制动时间>最大值(B50 brake time>max)制动程序50432B51制动时间>最大值(B51 brake time>max)制动程序51433B199制动时间>最大值(B199 brake time>max)制动程序199434B200制动时间>最大值(B200 brake time>max)制动程序200501消耗功率(Power comsumption)513G1定子温度(G1 stator temp.)722端信号等级514G1定子停止温度(G1 stator temp. stop)722端信号等级530(G)功率过高(power too high)537(G)峰值功率((G)peak power)601电流不对称(Current asymmetry)L1，L2和L3电流不相等603断流器最大电流(Max. current breaker)143端信号649切入故障(Cut in error)程序状态“Connect G1(连接G1)”，521端为高电平（本资料素材和资料部分来自网络，仅供参考。